ฝัง
- เผยแพร่เมื่อ 2 ม.ค. 2014
- There's been a boom in boutique hotels across Canada and our taste for more intimate, and unique stay experiences has affected the way the resort industry does business. Bellstar Hotel and Resorts is one of the rare Canadian companies doing well in this niche market, despite the volatile economy. In less than ten years the company has quadrupled in size and is now seen as a major player in the Canadian West. The CEO -- a former national long-distance track star -- is now pushing for Bellstar to become one of the top resort companies in North America. But when Ed Romanowski joins housekeeping staff, he struggles to keep up and makes startling discoveries about the business he's running.
That young woman at the laundry. For the first time ever, brought me to tears. CEO. She needs help. No one should have to run that pace to get laundry done. One helper, even half time, would do wonders.
Talking about wearing a mask this should be mandatory due to her inhaling all that linen dust!!!!
@@marionrogers890 the
The lady in the laundry needs help. She is doing the job of three people at least. Plus she should get at retro raise. Asap.
@Marion Rogers I also thought they needed heavier duty masks for the people working with all the pool chemicals. In my opinion, they should actually not be legally allowed to open the pool without goggles for those corrosive, acidic, chemicals. Human beings don’t regrow lungs and corneas, and you may never get donor ones on a waiting list. This is 100% unacceptable, because it’s 100% unsafe.
He should have gave her a retroactive pay increase! Cheap! Establish college funds for his employees children. Further encourage them to take business, accounting, marketing, & the like create a mentor job program. What do employers want experience !
Just once I'd like to see the Undercover Boss fire the middle manager that was not performing correctly (Not getting the maintenance man essential safety equipment, skipping two of the laundry captain's performance reviews, not getting the press machine fixed, etc)
Yes
Repercussions at least. That's the whole point of middle management, is to take care of the on three floor things so corporate doesn't need to be involved.
The woman with physical problems is washing 6,000 sheets a day. He gives her a new folding table and a sheet press which I'm sure will take more time to use. How about giving her a couple part time assistants?
Woopee do. 1 weeks holiday. So generous. !
@@margolenney6032 Jealous? Its to see her dying mom. You seem like someone who wouldn't be happy with anything
I would agree. She is busting her butt.
And give her a raise!!
She's the one who mentioned the press and folding table and how it would help
Who the hell hired these great people. I was so impressed with them pushing and pushing.
the poor laundry girl , she needed another person to help even part time. You loaded her
with other resorts sheets too and no raise. She looked organized but tired and no one
was there for back up.
Damn we got a critique behind a screen again lmao
She got her raise on the spot. But i do agree that she needs a helper.
Yes agreed she deserved more
@@aayushhegde6921 critic. Ya know if you're going to call someone else out at least spell it right. There is critique but that's not what this was
@@ghostmaster5658 Wasn't retroactive. She is owed lots of back pay.
The laundry lady makes me cry 😢. I wish the best for her.
The lady in the laundry needs help 2 or3 more people and a raise
The laundry lady is amazing ❤❤❤
I think she should be asked if she needs to see a doctor and pay for it. Maybe massage
once a month to see if it helps her! You people don't know how lucky you are to have
her and great employees.
she issss! maybe CBD oil or cannabis could help help her neck movements. i know it has been a miracle where other things have not in epilepsy and motor control disease/parkinsons.
sheès an obvious BITCHand her words....she is crazy.
I think the CEO also needs to have a talk with the person who's responsible for the review and raise process with Lori. There's no reason to have to wait that long for those things.
I enjoyed this entire episode and How genuinely humble the employees were on receiving personal gifts for their services.
Didn't like the supervisor behaviour though that's slave mentality telling people and on their backs what none done n how much minutes that's crazy I thought slavery days end long time
the young woman at the laundry impressed me the most. She is actually disabeled, but works as hell
Hell 3x more than earth
I have met Laurie!! She is an incredible person and inspiration so happy she got to go see her mom!😍
She's awesome!
She works more that a healthy person
Amen . I agree I'd love to work with her ... she has a lot to learn from .
Yes the young lady, ..Her disability has not dampened her spirits!!Grit, determination & perseverance all the way & employers who pay heed..!!!
I wished this will happen to Hyatt Regency Saipan! I worked there from 1997-2003 as guests service. I feel terrible several times that I have to bring guests to a stinking old rooms. I told our front office managers and I was told it's nothing, they're old rooms and they're not our VIPs. I feel really troubled. Imagine, you are in a different country expecting the best experience vacation ever and the very first impression of it is already beginning at the hotel you just checked in, how this will impact the visitor, the hotel and the island or country, but me, it was impacted on me and that's how I was feeling all those times. I feel embarrassed by it.
When he pulls his car in the middle of 2 spots...you get what type of person he is
I did notice that too!!! I was like : parking like an a....!
This made my day 😂
I noticed that
i noticed that as well
He's more worried about the sheet press and bed frame than he is about the explosive chemicals and lack of safety equipment? He wanted to speak up immediately about a damn bed frame? But didn't immediately shut down the acid and bleach situation?
He cares about the customer not the employees and the customer would be upset by a different bed.
Whenever i watched this Undercover boss, always make me in tear. What a great boss alway look after their staffs well fare
welfare
I love these programmes but it's sad that it has to take a manager going undercover for things to come to light which supervisors and line managers should be looking out for.
What happens is actually at the company level, when the said managers get more work and want some compensation for the extra work; when the raises don't materialize, they leave and others who accept lower wages get hired but these people sometimes don't care if things get sloppy. Able managers have to be happy with commensurate wages. My husband represents the interests (not a lawyer) of a certain company, so he deals with the manager, who doesn't have a clue what he/she has to do (he tells me often: "how do these people stay in their jobs?" and I tell him they are willing to accept lower salaries, and the company is happy they don't have to pay a higher check for someone who will save them a lot of money in the long run.
@@marinazagrai1623 right! Every body today is short sighted ~ no vision, nor a care for the future.
Sonja Müller you are right.
I feel like all CEO’s say to the staff in general “We welcome suggestions and complaints so we can continually improve and make our staff happy”; but then those complaints never make it past the initial email or front desk.
I love to watch this programmes in my spare time it give,s me idea and happy ❤
This one may be the best episode I seen... He really has some great employees
Wow this company is blessed with some incredible employees!
Very true Brittany, how ever..that company should be a bit more greatful to it's work crews and give all of them a nice raise...
Cause with out their staff they'd be closing down.....
Yes - the other employees must have been rubbish at their job tho - they got nothing
The laundry lady is awesome👏
I work 36 and a 1/2 years and never ever had a boss like that you were lucky to get a thank you amazing
From what I seen in the laundry operations~ it wouldn't kill them to have 2 people in each laundry room
When the red car park exactly on top of the yellow line in the parking lot, my heart skips a beat 🙈.
The lady at the end you are a awesome woman.
the laundry lady was to me one of the most important key persons to keep that place in running order, and she didn't get any money rewarded for all that time she didn't get reviews, sure she is gonna get them now, on top of that trip to visit her mother she should've gotten compensation or reward money for that long wait, and that laundry should be run by 2 or 3 people to keep up with the demand, she works too damn much by herself,, and that don't seem fair at all,,
karlito moretti is he should have given her back pay as well
Marcella, am with you on this. She missed 2 reviews, so two pay rises. Back dated with interest AND here is a corporate credit card, in your name, so that you can gift your Mother, a true family Christmas together. Not only has she overcome her disabilities but she makes grown men weep, with her joie de vivre!
If I had a business I would hire the woman in the laundry. AWESOME person.
I was thinking the same thing. Gee. He is too much of a big shot to get it I guess.
This boss really skimped on the rewards. You can tell he was using this more as a promotion. He could have done a lot more for his employees but hey at least he did something aside from just trying to find out what needs fixed, sounds like he needs better regional managers, seems like a lot of these places has failed management
He seems like a nice guy, but nobody tops the owner of Diamond Resorts. That guy paid off mortgages and cars and gave away thousands of dollars- in two episodes as well. That is by far the most generous boss ever!
and what about the other empoyees who work hard
yeah he was amazing..remember he paid for a wedding.
Ä
Which means he feels the need to publicly show his generosity. He likely is "repenting" for something he did under the table.
I'm sorry but it's not all about the money , your greed isn't appealing to me . It's what you learn from these people and their trials of testimony. This is life , not a game show. God bless you and good luck.
Her story is so impactful! Welcome to Canada!
The Housekeeper Was Amazing ❤️❤️❤️❤️🤣
Yes - such a difficult job - so many different things need cleaned and replaced - so many different bed sizes and duvet and sheet sizes and so difficult to tell the sheet sizes and duvet sizes apart then sometimes you get them on and notice a stain and have to do it again - i have so much respect for the work that they do
Hope all the Bosses should know how to pay well ang give rewards to their deserving employees. Thanks. You are an inspiration to everyone. God bless!
With Raj I'll agree that him learning the dog folding trick after one showing is a bit extreme but her work pace and the want for him to learn how to do the job quickly is normal. They only have 1-2 hours to do 10+ rooms and if they're too slow management comes down on them.
Yes the rewards were small fry compared to the US version however I still enjoyed this episode because of the staff. They were all great but Bob and Laurie were my favourites.
Where these hotels are located in Canada there are a ton of different ethnicities. I REALLY LIKE THE DIVERSITY. Everyone has something different to add to their jobs and to the hotel brand. The lady from India, she is a clean-a-phob. There was another lady from India on UNDER COVER BOSS who was a manager of a subway shop. She was OCD with cleaning as well. I wonder if India has a higher incidence of ladies having OCD with keeping their places super clean? Another lady from India worked in a huge banquet hall and she was VERY PRECISE with the handling of placements of the dishes, silverware, which side to serve first (right to left), ladies first, where glasses go, salad and dessert go. She also saw through under cover bosses disguise right away, but she didn't treat him with kid gloves. She handed everything to him straight. She was sharp as a tack, just like all these other Indian ladies. This boss was very kind. As most of these under cover bosses are. When they get down and dirty with their employees, they remember what it's like to do the jobs that keep their businesses afloat. A lot of these employees are NOT THAT REPLACEABLE. Bosses do not have it easy either, but they have to review what launched their careers in the first place and listen to the ideas that their employees have, they are great ideas. They know because the employees are working in the area and in the field. This is a great show. Love it. ❤❤❤🌸👍.
This is my third episode ever and all 3 are the ones you mentioned, so weird
5:10 He's CEO of a large hotel/resort company and drives a Chrysler 200 and lives in a modest subdivision? Seems like a humble fella.
Well that might had been a rental I think the bosses do that so the workers they work with. So they don’t recognize them. And I think Chrysler worked with this show. Because I see episodes when the bosses would drive Chrysler’s to they jobs when they were under cover. Like the boss at Wild Wing. He real car was a Hummer H2 or H3. But he was driving a black Chrysler 300 when he was going to the jobs under cover.
i really loved that 1st cleaner. what a pistal,
I wish my department director(not even the CEO) which is the head of the Department I work in will just work a week with us.. She did this job over 20 years ago and she thinks she still knows how things run.. But so much has changed and that's the disconnect.. The department can be ran so much smoothly if she just took the time to see what the job is today not what it was over 20 years ago.
Yeah, you have to keep current because that’s the only way you understand what this years/decades customers want.
"If you want to stay in this Country, you have to learn the language". why can't more people realize this. Doesn't matter where you are learning the language is a must.
I speak 4 languages and 2 dialects , and I don’t live in your country, many people come to my city and they don’t speak the language, I don’t care if they don’t speak my language , I speak theirs when possible to help them to be happy on my country.
Yes I’m Mexican native!!!!!!
Mah cualli ohtlli my amiga.
*OMG.. if I was his wife, I'd make this man clean the toilet every single day!!! He'd be doing a hell of a lot more especially after doing this work!! His arms and legs aren't broke! TOOOOOM, GET ON IT TOOOM!!! LOVE IT!!*
Make him? Yikes!
i love that housecleaning lady, LOL on top of everything and pushing him faster
Beautiful and inspirational always great stories
-- QUOTE- she hasn't had a review for a Year and her working conditions was the shits- I'D FIRE THE MANAGEMENT at the facility for not doing their job - it is a disgrace that it had to take the CEO to give her an increase in pay. SHAME ON THE MANAGEMENT THERE
This brings back memories. I did this job back in the 90,s. Wow. She is good
I hope the CEO also had a serious chat with the managers of the two properties. They appear to not be addressing the concerns of their staff.
Also during the time when laundry is being done for three resorts during that low season the laundry person should have help....a second trained
person.
I love this show! Happy Tears! Good stuff!!
This is the Boss💕Good Job!always take care of your employees!🙏
hope you come to the Philippines and do undercover boss Philippines love your show
That women in laundry, we are never be like her not a 1%, she is very strong. She really deserve everything in the world.
Lori you are the strongest women I have ever seen.
This is more years than I would like to admit to. I used to work at a five-star resort. My title name for the job was houseman. Empty laundry chutes to get to the laundry. Take back broken vacuum cleaners bring back new one. Help maids flip the mattress. That's all I had to do all day. Employees got a miniature buffet for lunch. I was only temp but that included me. I'm going to work my butt off I'm going to eat like a pig.
It always aggravates me when someone is new and they keep saying hurry, pick up the pace or faster. Like calm down they just started today and I doubt they themselves were that fast when they were new.
LOVED IT............
I'm crying happy tears!!!🥲
Awesome !!
I used to be an executive (regional manager) in a large organisation, (now semi retired) started in an entry level position after school (worked during the day completed two degrees at night school) I would love to go undercover.
Okay, I would not want a male (except for my husband) giving me beauty treatments. The employees are incredibly hard working, humble, thankful, people.
mr bellstar could have sent her 2 assistants in that laundry room and given her some monatary assistance.
And some other boss would have let her keep working in her current circumstances at the pay she was getting because she didn't make a fuss about it.
awesome episode
Hope the boss give 10.000 dollars the laundry lady.:(
Nice video... The excellent staff need to be recognized more often. 💘 work and
Improve the company... = happy staff.
Great boss….awesome staff
Would have liked to see more given to lori..but again not sure of the pay increase he was awarded...was there pay bay?? love the show. David
He is so lucky he has the staff he has.
So Great!!!
Working in hospitality you need to make sure your training is up to par. That Indian lady was so worried about going fast first you need to make sure the job is being done right before worrying about speed. This hotel claims to be luxurious but I can tell this place is cheap AF. You’ll get good service when your employees feel they have a great job they don’t want to lose!
13:07 that parking job tho
Lmao that’s what I was thinking
his park job at the second site had me dead...
I love how they say he’s really slow well yeah its Day 1 for him
The housecleaning, because I was a house keeper in many hotels/ motels I will put the sheets and towels in in a pile in hopes of saving time and respect.
Omg , do you know what I would give to just drop everything here and go work with the maintenance guy ... I would be in heaven .
Agreed. If you love your job you never have to work a day in your life.
It's always the upper management who are the problems
AMAZING
But where is the money
That maintenance man though.
It is interesting CEO’s vary considerably in management style, some have started at the entry level positions and worked their way up, they sometimes lack the specific skill set for the entry level roles, but they press on take the shit and work hard.
That woman from India (I think she said), had a good vocabulary of English.Real good.
* vernacular
How shocking, considering that she speaks English fluently.
I cry on most of these episodes.
HE is amazing👍
That housekeeper ain't playin 😂👏👏
She's over acting for the cameras
Im not making any more comments for this series as I'm sick of typing Tight Bastards.
LOL seriously!!
Ceo cant park the car in line😎😎😎
coz he was the boss after all. 😎
I looked in the comments when I saw him do that...
The customers put in the complaints for repairs? Oh my!
Yes I have been in hotels and call operator and she said thank you no unusual
All I can say is “I ♥️ Bob” lol
Luved it
The first cleaning lady is a crazy micro manager. She's definitely got control issues
Tom. I mean Ed .😂🤔Fire everyone at HQ!!
raj = the merry maid :)
The gifts were like working at Pizza Hut and winning free bread sticks
Standardize and you can limit stocked items.
It would be nice to know which episode
Stretching is team building? Well that's a first
Seriously. When I walk into a hotel room, and there is some creepy dog-towel thing, I throw it in the closet. The comforter and remote follow. I don't want stupid frills. Just a clean room.
Yes I thoroughly agree - it looked absolutely crap - and it takes time to do, so much for 'hurry hurry' ... I too would check it in the bin ...
Be kind to one another. Stay safe. Love to all
I love this show it shows how people works together I worked at a landfill love working outside but the bosses didnt care rats ass about you love my job no pay raise but some special but kissers got pay raise I didnt care I wasnt going be a ass kisser wish we had someone go under cover see what I'm talking about my health started going down hill cant work still think about it
shame on all bosses for not paying attention to their businesses before until they created this show.
I am not crying you are 😭
Raj reminded me of a drill Sgt.
Im sorry to say that if someone made a dog out of a towell...I would take it home😞
Save labor and stop it. Give guest something nice on table instead
Lol
He could have at least given Lori two weeks to spend with her mother. He didn’t even give her any money.
This is a real Boss.
He flew them up to Prince George, and covered their hotel for the week, she was happy seeing her precious momma!
So great wish my CEO would come and work with me I work in a major grocery store and show him what we do on the ground level sadly I will never see or hear from them . 😢
Rudeness during training is unacceptable. It's no wonder they have a high employee turnover.
That's any training,and it's unacceptable
What rudeness???
Nothing comes from nothing but nothing ever should but somewhere in my youth or childhood I must have done something good!
We need undercover boss at my job ASAP
I like this