I took my Integra Type S to another dealership........(THIS HAPPENED😱) part 3
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- เผยแพร่เมื่อ 10 มิ.ย. 2024
- I took my Integra Type S to another dealership........(THIS HAPPENED😱)
Fox Acura Ann Arbor (The good dealership)
www.foxannarboracura.com/
Part 1: Acura of Troy is THE WORST! Major engine repair on my Integra Type S + dealership damaged my car😡
• Acura of Troy is THE W...
Part 2: What Acura did to fix my Integra Type S damaged by their dealership?
• What Acura did to fix ...
#acura #integra #types
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Ann Arbor dealer saw that the Troy one screwed up, and took this opportunity as a free PR and advertisement.
I think any dealership would have done that. I chose them
@@QueTheChaotic IF THAT car was 100% made and assembled in Japan you wouldn't be having ANY Problems.
I disagree. He didn’t even buy the car from them and they went above and beyond to take care of him that is top notch.
The engine is American assembled so that can't be completely true, that is where the FL5 Civic Type R engine comes from as well.
@@vthomas2313Facts ! Japanese quality is definitely well above Muricas. Sad but true !
fuck acura of troy, all my homies hate acura of troy.
honestly with how aggro their service advisors are, it's only time until someone goes in there and throws hands lmao
He’s gonna meet the wrong one day
@@QueTheChaotic 💯💯💯
🤣🤣🤣
@@QueTheChaoticya but you didn’t do anything. You let an old man punk you. Twice
@@Hellcat71782 I hit them in their pockets and exposed them. Nothing tops that
I can’t believe that clown actually said “it’s a shame you can’t remember where it happened”!! The arrogance is beyond ridiculous. I hope you posting this brought some consequences to that dealership! Glad you got some proper customer service at the other dealership
Owner knew exactly where that happened.
He didn’t even buy the car from that dealer and got 10 times better service then from Troy Acura nice work Acura Ann Arbor
Every time I see a clip of that ahole service manager at that other dealership I get pissed. Glad this dealership knows how to take care of their customers and appreciate good customer service.
Lol facts same!!!
Acura of Troy, is deleting negative reviews on Yelp. 😂 We got Fox Acura, treating there customers with respect and properly addressing your concerns and went above and beyond. 👏 👏 👏
They deleted some for google too.
Oh they are? I say leave more reviews 🎉🎉
Said before that manager should be fired, totally disrespected you!! Also totally Obviously, that curb rash just happened. You could see the powder marks on the tire.
Exactly. Dude has no place in customer service
@@QueTheChaotic I have encountered worse dealer service managers:
Years ago I bought a new 91 VW Westy from Livonia VW Mazda. It had 23 defects including a bent rim, bent rotor, bad CV joint and a bent air conditioning shaft because it was dropped on the assembly line. The worst problem was a loose fuel pickup tube in the gas tank that would cause the engine to repeatedly die. After spending most of its first two years at said dealership not being repaired, the VW factory representative told me that VW would rather lose you as a customer than fix your car...
When I took it to Howard Cooper VW in Ann Arbor [under the previous ownership] for the federally mandated recall for the injection system, when I first when I drove it home, I found that there was about two quarts of gasoline in the oil. When I brought it back, they charged me close to a grand for a "major tuneup" on a car with less than a thousand miles on it. When I contested that as it was a federally mandated free emissions recall, all of a sudden, the car wouldn't be ready until after the weekend. Which gave the service manager time to smear a tube of CV joint grease all over the interior. He also messed with all the engine wiring clips so that wires would come loose every so often. I learned about the wiring the hard way in a national forest recreation area, as it took me almost two weeks to get the car running, with my only option being abandoning it as I didn't have thousands for the tow...
A friend who was also a mechanic told me that his friend worked at Howard Cooper and that none of the mechanics damaged my car, it was their service manager. Keep in mind that this was before the lemon law in Michigan and the Secretary of State wasn't addressing fraud by auto service garages. At one point a salesman at Howard Cooper tried to buy my, like new, camper for two grand. The last cash offer I had for it was $45k...
Be glad there are internet channels like TH-cam to expose this shit. Also be glad that you are a brother, because businesses often treat natives and halfbreeds like me even worse. As if you are not a member of a Federally Recognized Nation, there are no groups like the NAACP for violating our rights...
So glad to hear you had a good experience with this dealership 🙏. This is more of what I was hoping for out of an Acura dealership.
This the one to stick with!!
That recap of the mess with AoT at the beginning started to bring out my inner Hulk again… so much rage!
Glad you found a better dealer who treated you as a customer SHOULD be treated (saved you a trip to NJ, too 😁). I’m happy the dealer where I got my TLX is a lot more like Ann Arbor than Troy!
Now, that's how a dealership is supposed to treat its customers. They went above and beyond and fixed the minor things that might have gone unnoticed. Your bumper fitment is actually pretty good now. Sometimes they do come from the factory slightly misaligned,and if you're the type who notices those details, it can be a headache. Once you remove the bumper, and if you're not careful when putting it back on, that misalignment can occur, which is the case with Acura of Troy. All in all I'm glad you got great treatment and hopefully it restores your faith in dealerships. Trust me there are some techs out there who still pride themselves in what they do, and will treat you car as it were their own.
Absolutely
You got treated like a valued customer. Excellent. They deserve a 5 Star review and I would only come back to this dealer. The head of service at the other dealer was a real abusive tool. I would not have spoken as you to him. Best of luck going forward with this beautiful car!
Good to hear all is fixed Que and back to normal thanks to Ann Arbor. I work on my own cars. I forfeit my 2 free oil changes and do it myself. I also change the coolant, tranny fluid, and spark plugs when needed. Anytime I left my car at the dealership in the past, there was always something that was different when I got it back, so no more.
Fuck yeah brother, so happy to hear you were treated like a PROPER money spending customer!!
Love to see how this turned out! I have a 23 civic hatch with a 6 speed that was nearly impossible to find in my area. Only one dealer treated me with respect during the process and has gone the extra mile to keep my business. I had similar bumper alignment issues but they were able to take care of it no pushback.
The best thing you could do is show them you will simply take your business elsewhere and refrain from purchasing another vehicle through them. Times are hard nowadays and every sale counts. I'm glad Acura Troy won't be getting another dollar out of you, or anyone with a brain that watched your video.
The power of the dollar 🙌🏾
Thankful that Ann Arbor of Acura helped you! Personally my hometowns dealership sucks for cars. So I go to my own shop Ive trusted for any maintenace I need! In this dang age it seems hard to find good people working on cars 😭😭
Good to hear you had a better experience with Ann Arbor Acura 👍🏽
the "why didnt they damage my car" got be rolling bro
Glad to hear you got your issues resolved man! This so reminds me of Kia dealerships with how one dealership can be an absolute nightmare while one down the street is much better. I know there is a fire safety recall happening to Kia Stingers for most model years till 2022 for the turbo oil feed that might get damaged and leak. The amount of nightmare stories I read are just unbelievable. From having engine taken out completely with parts missing, parts broken, coolant leaking from not flushing it to engine overheating leaving dealership. Just so sad that in 2024 we are dealing simply with people who are absolutely incompetent and can't do a simple job correctly. Just looking at those pictures of that staff makes me shake my head. TERRIBLE PEOPLE. That service manger should be fired. Can't treat people like that.
Thanks for sharing your experience good and bad because it speaks volumes. Stay real brother 🙏
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I’m glad A2 Acura did you right. I’ll keep them in mind since they’re close with my next family vehicle. Having peace of mind when I drop my car off is everything.
Back when I had my Lexus IS 350, I had it in for service, and the dealership curbed one of the wheels. Now, these were the base F Sport wheels, which have a PVD chrome finish and are basically unrepairable. I had to argue with the dealer a few times to convince them to replace the wheel. But, they did eventually do it. Ever since then, they have been extra nice to me lol.
*Wait for the CX-50 hybrid, if you're going to get one of those...*
Sadly I can’t. Current lease is up in 2 weeks 😔
That’s the kind of service I like to see right there that place reminds me a lot of St. Louis Acura they treat me right over there.
That's where I got my Type S. Bought an RSX from them back in 2005 too. They were fantastic then, even though I was just a kid basically, and they haven't changed. Excellent dealership, and watching these videos made me feel so lucky to live just a few miles from them
Glad you had an amazing experience and customer service was superb. Shops should strive to have that type of customer take away. Best wishes to your beautiful integra !
I'm glad everything worked out. The misaligned bumper part didn't surprise, mainly because when i went to test drive A Spec Integras, they all had pretty bad misaligned bumpers.
As for your question at the end, I only go to a shop or dealer if I have to. Otherwise I do all my maintenance. I keep getting those cards in the mail from my Subaru dealer about how I can still get a free oil change for my WRX, but I feel more comfortable doing it myself, especially after these horror stories. Plus it's easy.
Now that's what I'm talong about! Great to hear the over and beyond effort with this new dealership. Our honda dealership has a 4.7/5 and have had great discussions with everyone so I'm confident with my home dealer 😀
Glad that another dealership took care of you. Wonder if Honda corporate had a memo go out to all MI dealers to remind them about customer service after your Troy video dropped. Regarding maintenance, I do my own and don't have much trust in dealerships. Plus I plan on using full synthetic once my first oil change is needed.
I am my own technician, licenced for 20 years now. I wouldn't trust anyone else to work on my car. Some employers don't like my work ethic cause I take my time but others love that I get no comebacks or complaints. I take pride in my work and do it right the first time.
YES I want a Motocompacto but I don't know how I'd use it. I use dealer if I'm under warranty or if it's like a recall/TSB. Otherwise, good to have a trusted mechanic and do some stuff yourself if you're feeling froggy.
I was taught If you do ANY Engine work you should change the oil... Acura of Troy is wild for that
My mom recently picked up an xc60 recharge, and it’s honestly incredible. Super supple over bumps and extremely smooth. Also happens to be pretty fast and get great fuel economy. Interior is minimalist but very well put together, overall I really like it.
Glad you got some stuff resolved even though you had to drive further out. Sometimes it's worth doing so.
One dealership's miscues is another dealership's opportunity!
Exactly
I pray there's an update on this in your favor. It's sad that it had to happen to you. No one should have to be put through this headache for entrusting "professionals" with your car. A lot of these dealerships are mad sloppy. It's a damn shame.
I have a 2016 MX-5 Club soft top with the Brembo / BBS . I bought Race Ramps to raise it up enough to get my old Craftsman hydraulic jack on that front cross member. Then I use jack stands & I'll put them on the back for seasonal wheel / tire rotation changes. I'm in a 4 season upper Midwest area so I put the winter tires on when it gets real cold. Do all my oil changes & have a Fumoto oil valve with the clear plastic hose to make it easier. Did the transmission oil change at about 27,000 miles with the Harbor Freight oil pump. For some things like the TSB for the Power Plant Frame creak noise or a brake fluid change I'll go to the Mazda dealer.
I know the Service Advisor at the local Mazda dealer. When I took that PPF TSB printed out at 1st they tried to brush it off but I insisted they do it. It worked & no creak anymore on hard acceleration. They also do like a 30 point check list / brakes / fluids / battery etc. They know me there sometimes they are straight. Other times I have to be insistent. Also like to see the Technicians names who work on my car. I go over what they do & they know it.
You still got Sheryl Crow stuck in your head. I actually heard that one on the radio this past weekend. 🤣
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@cuethechaotic Glad to hear Fox Motors stepped up. I commented on your buddy @RaceCarFriends GTI video that he was swaying me to the GTI 380 S esp considering your terrible experience with Acura (Troy and Corp) and that also took the civic hatch manual off the list. Love both ya'll channels!
🙏🏾 thanks a lot. I don’t blame you. The GTI is solid. Very solid
Happy that you found a dealer that was good to you. A lot of these dealers are just horrible from sales to service but glad to see there are actual good ones like your experience.
I bought a Honda brand new almost 4 years ago at a dealer that ripped me off with illegal tactics. I still took the vehicle but I put poor ratings everywhere from Edmund’s, to Google, to yelp, and the better business bureau.
I have my car serviced at another Honda Dealership that was thirsty to purchase my car from me and trade me into a newer lower trim Honda which every time I decline the trade so far I am side eyeing them with the service. So far their service has been good and haven’t beaten me over the head with up charge. I did leave that this dealership has been heavily fined by the FTC for illegal stacking of a car sale with dealership fees and add ons without the customer knowing. Another one dealer was fined millions for racist financing.
With all of that while I love Hondas (Civic), I think this will be my first and last Honda due to awful dealerships, quality control of the vehicles coming out of their factories, Honda’s quality is dipping, recalls left and right, and unfortunately in my area thieves love them. I could change my mind down the road though.
56 degrees is wildin right now, in TX is like 102 💀 man glad they worked out your car! 🤘🏽
Glad you got ya whip fixed i wanted to get a type s and a backup sport compact keep winning
Your Type S is so sick and 3 pedals 🔥🔥 I can’t believe how the other dealership treated you that is awful I would have filed a lawsuit especially with that beauty. I hope everything works out with you in the future with Acura. Glad you exposed them! Great videos keep it up 👏🏼
Brooooo, I'm glad you got the proper treatment 👏 👍🏼
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Night and day difference between the two dealership experiences! Unfortunately the corporate treatment you got seems to be par for the course. I've had the same "washing their hands of things" treatment from domestic and import corp offices. Some are downright nasty. Looking forward to the new addition to your fleet.
Glad this one got you right and fixed everything and some bro! That's good news.
Yessir!
you're so patient. i woulda lost my shit on the service manager holy shit
When a dealership go out of there way to correct issues best to keep going back to them because they appreciate your business.
Glad you’re all set. I go to the local Mazda dealership for my MX5 and knock on wood no issues since my 2010 Mazda 3.
That'd be cool seeing the Elantra N on your channel. Ive been considering that for my next car and I definitely trust your opinion on if a car is good or not
Elantra N is minted my friend. Only if you like tracking/corner carving
I do a full review and comparison on one as soon as I can get the 24 refresh.
@@QueTheChaotic the type S is probably on a nother level. The shifter feel on the N is okay, but I think the N is more playful. If you get to review try to get one that is "octane learned". Night and day. Looking forward to your review
We have a close family friend who works on our cars, and I’ve had to go to the Toyota dealer, as I drive a 2008 Toyota Camry. Expensive cost aside, so far so good at one dealership, while another has been shaky for me at times. It’s really down to the advisors and technicians care that they give, if they’re full of it, more than likely the management will be too.
I have a 23 civic si i bought new in aug 23 and it has never seen anyones hands but mine dealer gave me three oil changes for free but the said the oil reminder had to come on for them to do it. I change my oil every 3k because it is direct injected turbo engine and oil is cheap motors are not. I use amsoil as well and still cheaper to do myself. Good luck bro
Damn that reminded me when I took my Chrysler pt cruiser to get fixed, they argued with us about the problem so we called corporate. That's how it finally got fixed, I haven't looked at any of their trash since then. It's been 20 years.
It was so refreshing to hear your experience with this dealer after all the mess you dealt with. That manager is smart and courteous, whether he knows you have a channel or not he showed how service should be handled. Especially since Acura claims to be a luxury brand. It should always be top notch service and sales. But bro I gotta call you out on something. You need to clean that car more often! 😂. When you did close ups on the paint after they washed it it looked like a whole new color haha. And so much metallic flake. I'm not a huge fan of white cars but that color is 🔥
Lol! I just washed it last week!. It was a LONG time before that though
Finally you got some good service. Also surprising that they still have those 3 ITS on the lot, been over a month
Glad things worked out for you brother 💪🏽🙏🏾
Your experience at Acura mirrors my experience. I used to own a 2023 Acura integra 6 speed manual. Acura factory did not install the windshield correctly, had an air leak at hwy speeds and it was at the dealership for over two months- corporate Acura did not help. Traded it in as soon as I got it back and purchased a 2023 Wrx, extremely happy with the Subaru dealership and build/assembly quality. Who would’ve thought, I had to buy a Subaru to get better quality and customer service.
That’s wild
Looking at your misalignment issue it looks like if you somehow lifted the front center area if the bumper cover will help align the sides where the hood fender and front bumper cover meet. Have the dealership bodyshop take another look at it.
Just about all acuras and hondas that have the new style bumper have or will have issues with the bumper lining up correctly to the hood at some point. The clip that holds the bumper in place there isn't all that good. If I remember correctly there should be a bolt or screw on the inside of the fender where it meets the bumper, the best you can do is try to loosen it some and then re-tighten it while you or a second set of hands holds the bumper in place. I work at a body shop and these bumpers tend to be a little bit of a pain to line up with the hood if the clip doesn't wanna hold, especially when we're dealing with aftermarket parts, though that shouldn't be an issue in your case.
Sorry you had to go through this! Hope they get what comes to them
I change the oil and filter on my 2020 RDX and will do the same fmy 2023 Civic Touring. I feel much more confident knowing that it was done correctly using quality oil and filters.
Do all my maintenance myself. Had too many screw ups from dealerships. In fact, the only time I've taken my current car in (22 brz) was for a recall (replaced faulty tail lights) and wouldnt you know it- they ended up leaving a 1 inch scratch in my driver's door jamb. Never go to a dealership if you don't have to.
Smh
Glad to see the drama over!
Ann Arbor Acura wants you to come back and this service is a great showing of that. Your fender is still not aligned with your bumper. "Thats just a clip" said the one S.M., to which I would have said, "then fix the clip, fool". I would get the new wheel from Fox, maybe two since there are two marked up now. Nice that they're working to make that right too. Again, this is service which keeps customers.
Honda CTR owner and Honda Pilot owner. I do all my own maintenance on both of those cars. The CTR is a 2023 and the Pilot is a 2006. Glad they took care of you.
I wanted a Acura but I’m kinda scared because of the bumper alignment from the factory being that far off? And the motor problem.
So you had the 2004 TL... I think those had the wing on the back rt? I had a black 2006 TL 6-speed manual with Brembo brakes. Loved that car, and now wish I would have held on to it. Oh well.
I mean do what you want, it's your car, BUT if it were me, I would start over with break in after the work they did, you want to seat everything properly by not overheating it or stressing it too much for the first 500 - 1000 miles.
IMO this is what led to the leak in the first place, being a demo car, it was likely driven hard before you ever got it while it was still in break in would be my guess.
I'm glad you are getting it sorted out, it would really bother me to have needed work this soon on a brand-new car, especially a Honda/Acura product.
I am about to hit 2k miles on mine finally and loving everything about the car.
Keep the videos coming young man, love the channel.
I'm gonna take it easy for a bit on the Teggy. They didn't allow anyone to drive the demo. It had the same 4 miles it would have from the factory as it did when I took delivery.
We don't get a free maintenance package in Canada like you guys do for new cars so I typically get my car serviced every 7,000Km. I couldn't let my oil life get to 15% before changing it out especially owning a car long term. With that said I've given up on dealerships for just regular maintenance because they overcharge and don't care about your car at all (the ones I've been to) I take mine to a reputable mechanic shop and get service done for almost half the price.
Only time I'll bring my car back to the dealer is for recalls or warranty work. Sucks you've had to deal with the mess the first dealership put you in but I'm glad you found one that made it right and hope you have good experiences from here on out, bad enough we gotta pay all this money for the cars and to maintain them, but to also deal with worrying about service departments messing up your car and blaming you in the process is unwarranted. We should be able to just relax and enjoy these fun cars we worked hard for!
Cadillac and GMC come with free maintenance in Canada.
@@SuzukiKid400 Oh really? I didn’t know that I’ve never owned a brand new GMC or Cadillac.
Bruh....at 14:36 u made the most sense I've heard u say in a long time 🎉
I zoomed in on your instrument panel when you was going through it. Average speed 35mph! 😂
Leave Grandad alone lol
The grocery getter 😂J/K. Nice car though. I hope you get the issues with it straightened out.
@@justing6594 😅 it’s all good. Thank you
@@QueTheChaotic no problem man. Thanks for the replies and letting me aggravat.I just subbed!
@@justing6594 😆😆😆 thanks man
I do the maintenance myself for the reason of what happened in your vids lol. It's crazy out there.
I don’t blame you
What a difference from the other dealer bro! When you gonna test out the new sonata nline?
I'll see if I can get one soon. I want the Elantra N first to review
@@QueTheChaotic that's like a unicorn, and here in nj they 5k over msrp. But looking forward to it!
I had an issue a while back with my wheels clear coat peeling off my Mazda 6 , the dealer replaced the wheels and then a couple months later the new wheels did the same and they tried to blame it on the sun 😅 called mazda corporate and same day they called the dealership and made them give me a new set. other than that ive had nothing but good experiences with Mazda, so def looking into them for that new SUV
😂😂😂😂 soon as you mentioned they vacuumed I instantly thought about him😂however this new dealer did a phenomenal job on your car! Thats customer service
😆😆😆 they did me right. No Diddler
@@QueTheChaotic 🤣🤣
Makes me a little nervous, not gonna lie. My shelter green ranger raptor is due to be built in july and this is the first vehicle I'm gonna straight up own in 20 years besides the 2016 civic I have now, which is paid off. Its gonna be ideal for these roads we have up here too. Dont have to run the crack and pothole slalom like i didnt in my 2013 Audi A5 (leased right off the showroom floor in glacier white metallic, with the new LED headlight/tail light design people didn't even know what it was at night time) Salem ford up here in NH wants to build a relationship with me, and they did treat me with MSRP when the 4 other dealerships I talked to wanted $5k over, so that's trending in the right direction. Thanks for sharing bro
I had a 2011 Audi A5. It was my dream car back then. It had a few issues
@QueTheChaotic I leased it for 3 years, no issues except a spider somehow got into my headlight housing and built a web. Warranty took care of that :) fun car. Girls loved it but then again I see mostly girls driving them so idk haha!
@@bryy2053 😆😆😆
ive never been to fox acura, but I've been to fox audi multiple times, and have dealt with fox hyundai, volkswagen, and porsche and they have always been great to me. As someone who works as a service advisor, I'd rather take my car there than to the dealerships I used to work for lol
Good to see Honda/Acura improving the build quality of their new vehicles, some of them still have issues but for the most part those panel gaps are becoming smaller and smaller every model year
Those bumbers are really hard to align to factory once they come off. I have same issue with my Nissan those clips suck I wish it was bolted on
Small things I do myself, but the Honda dealership near me is a near perfect 5 star reviews and has been in business for a better of 15-20 years. Never felt a type of way with them; sucks that you had to go through this
Glad you found a home for your Acura.
Gangster video bro!!!
similar thing happened to me to my car at the alfa romeo dealer here in Macomb. Genesis Alfa
the acura dealership here in langhorne pa always walks around the car when you pull into the port... then they make comments of any issues before the repair / maintenance is done. and they should always have a loaner regardless when the car is left over a few days for service and they always ask you before you leave do you want wash and vacuum they know me very well so they know automatically to wash and wax. I have a 2012 awd tl 3.7 with 173k miles with no issues
I had a Mazda CX50 before the ITS and I loved it but it's a bit stiff for a suv but definitely a drivers suv out of what it competes with.
I also considered replacing my Type S with a M3 but just couldn't because of how numb bmw steering has got. I might pick up a Lexus GX and pick up a used RCF to replace my Type S eventually
Is it the video or the gaps between the hood and fender l-r are not the same?
i’m glad these people hooked you up good man, wish the owners of troy acura would fix their shit
Mine is in the OR right now. Fixing the same oil leak issue as you.
Oh wow. Keep us posted
@@QueTheChaotic so fat so good. Will run it for a week and check for leaks. If all remain good. Will change the oil myself to have fresh blood without tints snd other stuff.
I'm a Honda guy at heart but if they ever did me that way id get rid of it switch brands. Lot of competition dont need support brands that dont support us 😢
M2 or Blackwing would be cool upgrade
That would be a significant upgrade
I gotta say I love the stance on the integra in the thumbnail perfection with gold wheels👍👍👍
Now THAT is what I’m talking about. Better service and people doing their job. As I said before, my servicing Acura dealer here in the Cleveland area has been good to me, so I keep going back and buying from them. I feel pretty lucky. PS I have a Motocompacto to put in my NSX for car shows, LOL. Didn’t spend $1k, either 👍🏽
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Look up Detroit Wheel & Tire, they'll be able to fix the wheel the Acura dealership messed up for around $200. I dealt with the same thing at another dealership at the Troy motor mall (probably owned by the same people now that I think about it), wouldn't recommend my worst enemy go to any of the dealerships there.
Man what a difference personnel at a dealership makes, they almost had me wanting to trade in my 24 GTI to get that Black Integra Type S they had there 👀 And yup you already know I did a happy dance when I saw that they even vacuumed out your car! I honestly want to buy a vehicle from them just based on how they treated you. In answer to your question though, I highly recommend the Mazda CX-70 I think it will fit you and your family perfectly, and yup we all know that you're the SOC #Taurusenergy #Insidejoke lol great video brother it felt good to see the difference of how a good dealership treats their customers.
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I got a bunch of tabs open for her to look at. Glad this chapter is done
@@QueTheChaotic Haha nice and yup good luck.
Your story on Jalopnik, my guy. Troy on blast now.
Lawd!
Awesome you got that fixed the right way. Feel the same way you feel too about honda treating customers badly. Luckily not all dealership bad though. My dealership have 28 of does motocompactors. My wife just bought a 2025 genesis GV80 prestige yesterday. Pretty damn nice.
The GV70 is also high in the list. She really enjoyed the loaner I had.
@QueTheChaotic Yeah, they are super nice suv. My mother in law just picked up a mazda cx70. Paint job was nice on her. I'm considering painting the integra mazda purple color.
Happy you got sorted out
I just recently found a Lexus dealership that has outstanding reviews. Was told about it in a FB group. But really sucks because they're moving within a month. So I got to find another one 😭
The main reason Honda/Acura wasn’t of much help is because the dealer and Acura are two separate entities. Acura can’t make the dealer fix a wheel that they screwed up. Now if this was a matter of a warranty concern then they could help. Acura of Troy basically is the middle man between you and the manufacturer and it’s the middle man who screwed up not Acura so in their eyes they don’t have to pay a dime. At this new dealer you actually got a technician who is passionate about what he/she does and a dealer who takes precautions and care about their customers. I’m glad you found the right dealer
This is a good lesson for everyone, when one dealer gives you shit, you use that when talking to other dealers, that puts them on notice that you already had an issue so they are going to most likely make sure you have a great experience with them, and they are going to try to do everything they can so you feel like this is the dealer for you, and why not, they see an opportunity, but you should too, knowing the problems you had, you can get these guys on your side from the get go, plus you have a channel which is power, good for you man.
I normally wouldn't use my channel for favor but I had to in this case. For the good and bad.
Terrible parking sir! I hope all goes well, I'll finish watching the video now.
😅
This is why I change my own oil. Any major wrk, I’ll take to the dealership.
I watch the videos in sections, sorry, you asked about maintenance and do we use the dealers.
A resounding Hell No, unless it is a recall or warranty work, absolutely not, I'll go for a diagnosis if it is a specialty kind of thing or software related, otherwise I do my oil changes, filters, and brake pads, Ill consider going when it is time to drain and replace fluids other than oil, like tranns, or radiator or brakes, and depending on quotes I get I still might use my mechanic, I have used the same shop for over 30 years and dozens of cars, I trust them and they do great work, so the only way I'm using an Acura dealership is as I said, warranty, recall,. special circumstances or software related work, anything else Ill either do myself or get prices from the dealer vs my mechanic if I can't do the work.
The dealer not only has a ton of overhead to cover but also other expenses from the dealership they may try to make up for in repair bills, so I don't trust dealers because of how they are structed and I think any good shop capable of doing the work will likely charge less to do it, unless you need Acura specific diagnosis computers or something a regular mom and pop shop won't have access to, then you don't really have a choice.