That is so cool that you are a quality engineer. That makes you uniquely qualified as a car TH-camr (you are one, don't shortchange yourself 😁). Hopefully these fixes end the issues. I'm happy I've got one minor rattle and no other real issues with my ITS after just about a year. Additional note: my 12.5 year old CTS-V wagon has no squeaks or rattles, I'm shocked 😳. You may want to consider that manual CT5-V Blackwing for your next car....
@@veedee4860 corporate allows the dealers to use their name and sell their vehicle. THEY CAN come down on dealerships for not following protocol or procedure. They however are NOT responsible for day to day workings of the dealer.
This is why I buy cars with 20k miles. You get to see if anything out of the ordinary was repaired. Usually it's all downhill from your first few issues. Some new cars are just duds
I don't trust Japanese cars made in North America - the ones built in Japan are flawless - their people also have a different work ethic - they strive for perfection
@@ShaiyanHossain generally speaking, dude does have a point. American Union workers have no pride and only want more for themselves. UAW is terrible and part of the reason cars cost more and more.
That is why I got myself the 2024 WRX TR as all WRX’s were/are Made in Japan. I like the Type R but dealers are marking it up crazy to the point it becomes too expensive for a fwd sports car. I owned a few Civics and Accords before but never got this kind of problems.
@@kikomanster8188I'm with you there, except I got a 22 WRX premium. All the panels were aligned properly, meanwhile when I looked at Integras, crooked panels, especially by the hood. Also I'm jealous of your TR Brembos 😢
@@mistamaog I used to have the 2022 wrx premium with hk/moonroof pack prior to this but to be honest the dust brakes that these brembos make compare to the regular pads are way worse and it will be more expensive once it is time to replace these pads and rotors. Recaro seats and wireless Carplay plus the limited trim upgrades except with the moonroof delete are what made me move up to this but yes, the brembos accentuates the 19 in wheels as well to make it recognizable from the regular wrx trim (except for the cvt gt ones lol)
The WORST part of my Honda ownership experience has been the dealer. Sales and service both sucked. No matter how great the car is the dealer makes me want to puke. Thanks for making these vids!
@@steve8803 That's only somewhat true. The car companies also influences how the dealers operate. The best example in my opinion is the subaru brz, and toyota gr86. They are essentially the exact same car, except the subaru has 0 markups, 0 hassle, and car made to order. While the 86 is a nightmare to try and acquire.
The people who are judging you by how you looked in that one video of you in a hoodie and sweats, are the problem! I just recently discovered your channel, and I stay because of your professionalism, the way you hold yourself up, and the content you put out. It is never about the way one looks, and if it is, then the person needs to get a reality check! Keep it up big dog!
I'm glad you still spoke the truth about your treatment even though they made things right AFTER the fact. Yes, I agree with you that if this wasn't recorded, you would have still been going in circles. A similar situation happened to me years ago before TH-cam became popular. Glad you used your platform to share!
You articulated the question of customer service and auto dealership and corporate decline perfectly. As a lover of Honda/Acura vehicles, I hope that this episode is not emblematic of where the company is heading. I don’t blame you one bit for not wanting to feature your car any longer. You are on point with the whole promotion angle, and for some reason,it hurts to have to say that. I’m subbed and best wishes!
Before your situation occurred and before your 1st video was released, I emailed someone high up at Honda NA about this very topic of terrible service at Honda/Acura dealerships and how I foresee this affecting future sales. I am the car person in my circle and over the years I have recommended Honda because they are good cars. Since 2020 something changed and I've noticed the dealership service experience go down. I've heard these comments from family, friends and colleagues much more than normal. As a fan of the brand I emailed someone at Honda NA and to date I've heard nothing. Not even an email acknowledgement. That is terrible IMO. Because that leaves me with the impression Honda NA don't care. I think Honda Japan needs to clean house at Honda NA! I'm glad your car got sorted out and there are some good dealerships with good principles.
It's just arrogance from the dealership model. Since 2020 and the dealer favored relationships, they basically don't have to try anymore. The mark up stuff and no one cares. As a result, they don't try to keep you as a customer. It's just sad.
Yo thank you so much for making these videos and documenting how you've been trying to navigate through all these issues that shouldn't even be close to happening in the first place. I'm dealing with a similar situation on my '23 Civic Si with 13k miles where my dealership basically says nothing wrong when I've had multiple engine, transmission, electrical issues, etc. Your content has been giving me hope and comfort that things may start to get better in the future.
Coming from a wrx after a failed headgasket, I chose an integra because of hondas reliability. But these 1.5/ 2.0 turbo motors have terrible build quality. This whole situation was a mess, but im glad that you were able to get it resolved! Hopefully honda/acura learns from this going forward.
1.5t is just a trash engine. Basically they took the Fit engine and slapped a turbo on it without upgrading rods, rod bolts, and headbolts. It's ok stock but any power mods or 87 gas will kill it eventually. 2.0t is a much better engine but Type R still has cooling issues on track without upgrading the radiator.
I am a Honda girl but after bringing my car in for a routine oil change and they scratched all four of my rims and thought I wouldn’t notice it “WRONG”. I notice everything on my cars! I called the service manager and LOST MY MIND! They fixed all four tires with no issues! After hearing the 2020 accords were having engine issues I jumped ship and bought me a Lexus! I need Honda/ Acura to get it together before I go back! I actually love my 23 Lexus so I may never go back! Just terrible 🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️
I work at Honda it's not just you quality is down all around. Even the N/A 2.0 everyone says is the most reliable because no turbo been coming in with issues. I wouldn't buy a new Honda/Acura today other brands are doing it better
It’s very sad that Honda has fallen badly behind. Honda has always had some issues. They were known as a budget economy car company. Thru were always known as the more reliable company. With today’s Technology, things should get better and last 10 times longer. It now seems they are going backwards. Crazy to think companies like Audi and BMW are advancing far into very reliable now. Seems a lot more Honda and Toyota people are buying those brands a lot lately. So Audi and BMW both know they can’t mess up, so quality has to be number one. I switched to German cars 10 years ago and never looked back. Everything is just better from drive, comfort, longevity, construction, fit and finish, power, etc. Instead of new Honda’s, I refer people to buy certified pre owned BMWs and Audis for good prices. Then buy extended warranty with F&I guy for cheap money extended to 100k plus. Make sure to get an off lease. Thats the secret. No problems and ready to drive for a long time. The way it should be.
For someone who worked at an Acura dealership for 12 years sometimes you need to push to get things done by a dealer and reach out to the manufacturer to get the resolve.
My 2021 Mazda 3 Turbo was built during the peak of the Pandemic in Sept 2020. They had to use exhaust valve stem seals that were meant to go on their diesel counterparts. Because of those seals there was oil leakage in the engine. Mazda fixed it under warranty without a squeak. Its wild to see a an experience like this from a premium brand like Acura...
I had the same thing and my dealer was trash. Never got it fixed. Never got them to even acknowledge the issue, they denied the TSB even existed. Sold it.
@AG-uh9bf had to go to a second dealer for them to get it done, 1st I went to Fontana Mazda which was POS experience, had the car for 4 days and did nothing. They just had to change the oil that's it. They at first didn't acknowledge it but one dude at the second dealership, Claremont mazda, acknowledge the TSB but said hasn't have anybody come in for it. They changed the oil and told me to come back when the low oil light comes on. 900 miles it came on and took it back. they then went ahead and did the vavle stem job. 5000 miles later no oil burning issues 👍.
@@AG-uh9bf oh no man that sucks and is unfortunate to hear. There’s even a class action lawsuit that just got settled so dealerships now have no excuse to deny the fix to anyone.
As soon as I saw Mazda 2021 + turbo, I quickly wondered if you’d bring up the valve seals. Had my 2021 CX-9 repaired earlier in 2024….the dealership near me was cool about it …the dealership where I bought the car never got back to me. Surprised, but not surprised to see this brought up here.
That’s when workers stopped caring about their work. Worst years to buy a car. It still exists these days. Lazy workers or workers who want to sabotage the company because they don’t get paid enough. Companies need to go on a firing and hiring spree. Porsche, Audi, and BMW seem to be doing great. So far so good. That’s why their sales have been doing great. Seeing Mazda have issues is weird. They thrived off of reliability.
1st off, great channel Que. Next, I bought a brand new 2024 Integra Type S (ordered it back in July "23" and picked it up in RI on Feb.1 2024 (great dealership experience that day). I also have a misaligned front clip. I had the dealer installed illuminated black A-mark installed and my guess is the dealership didn't properly re-install the front correctly. Remember I said great dealership experience that 1st day. Well, since I'm from another state outside RI, I'm pretty sure the dealership could care less about me now. I wrote my salesman several times, along with sending detailed pictures, and he never bothered to respond. Along w the front clip not being re-installed correctly, the drivers side rear passenger door is misaligned. Sent pucs of this as well. Again, no response. I don't have the "rattle" several owners are talking about, but I do have a slight rattle from the cargo cover if the rear seats are down and a slight rattle from the right rear passenger window when it is slightly down. All minor, but I think the dealer should take care of the misaligned front clip and rear door. Other Acura dealers here in CT told me they won't do anything about it since the dealership who sold me the car should have noticed and taken care of it. I'm writing the GM in RI and will report back. Keep kicking ass Que and Go Pistons! I've lived in Kzoo and worked all over MI several years back.
Q, you are a boss for sticking this shit out. I totally feel you on the type S by this point. All for you selling it for something reliable and better customer service!
They should have hopped on everything immediately, all those issues were so minuscule. The bumper fitment issue could be reported to manufacturers to see if they can find a solution for better adjustments. I work at the port so if we find problems like these we will create a stop order for the unit (recall) before they get transported so we and the manufacturer can fix everything on the spot. Oil leak could be a potential recall and could be investigated at the port/manufacturer. You as a customer are doing them a service since these cars are so new, you are you essentially a guinea pig for their product.
My Integra has some similar issues (its an A-Spec). My biggest issue the drivers seatbelt! I've had it replaced once already and it still doesn't work properly. It doesn't retract properly ( feels like the return spring isn't strong enough to retract the seatbelt). Also had an issue with the valve cover leaking, which they replaced the gasket. AND they had to take apart my dash to fix a rattle/groan from the dash support bar that wasn't properly bolted down. I also had the hatch rattle, which they said they fixed (they didn't), and I ended up adjusting the hatch myself to fix it. Im still chasing dash rattles, buzzes, etc., but the louder exhaust hides so much of it now. I like your content! Keep it coming! I do wish I had waited for the Type-S Integra. I was soooo close to getting it instead.
I was in the market for a crossover and liked the RDX in a lot of ways but read so much about rattles and other quality issues and dealers that sucked, that I bought an X3. The BMW dealer including service bas been great. The vibe between the BMW and Acura dealers was worlds apart.
BMW is great. They really advanced a lot. Audi and Porsche have the best customer service. BMW is getting there. Very happy for them now. X3 is great. Even the base B48 4 cylinder is amazing. One of my favorite 4 cylinder’s that doesn’t feel like a 4 cylinder. The B58 straight 6 is my all time favorite. BMW is putting all the quality and reliability into their vehicles. Best vehicles ever made in America. Hands down. I highly recommend them to everyone. That’s coming from me who was a mechanic for 36 years. I feel like Honda, Toyota, Mazda, and Acura hire less qualified people. BMW, Audi, and Porsche hire high quality people who take pride in the finer things in life. They believe in a quality product. They know how to treat their customers. When you get older, you enjoy the finer things in life. You also don’t mind paying for it. It’s all about the appreciation on both ends. That’s what makes the experience so good. You get what you pay for in life. Good luck with your X3. A superb choice. Especially over the RDX.
@@ryanb8736 appreciate it! I did get the B58 M40i, bought a used 2019 (loaded and built before covid where they started leaving off random options) and I’ve been impressed with the overall quality like lack of rattles and fit and finish is very good. The only issue I’ve had has been leaking axle seals where they enter the rear differential, replaced under the certified warranty, and one of the active radiator shutters (themselves covered by a 10yr service campaign so not a worry and problems with them are common to most all vehicles that have them). I’m at about 50K miles now and time will tell, but from all I can find it should last many miles with relatively few problems. Also BMW seems good regarding service campaigns, like for the PCV which is itself now covered for 15yrs. Recently had an X1 loaner and was impressed with that too.
You handled this whole situation with class. I would have lost my shit if a dealership damaged the wheels on any of my cars and then had the balls to blame me for it. They should know that car people know every spot on their wheels and not to try to pass the blame like that. By now I would have lost all love for Acura and would be looking to part ways with that car. I myself have had nothing but bad experiences with Honda dealerships because they are always so arrogant. Their attitudes stopped be from buying a Civic TypeR on multiple occasions so I gave up on owning one long ago. Great job documenting all the problems you had, you probably saved many people from getting the shaft from Acura of Troy.
25? Lol yeah you’re reaching id say the past 10-13 years. My 2002 rsx has 250k never gave me problems and I know hella people with old rsx, tsx and TL’s still on the road
I bought the last year of Acura ILX during COVID. Thought I'd be getting that legendary Acura quality. The cars build has been solid and I haven't any mechanical issues to date. However I'm less than pleased with the NVH/Squeaks and rattles. This thing is nosier and buzzier than my 20 year Old Toyota Solora! I was actually thinking of trading up to the Integra Type S, but after hearing about your experience it's time for me to go back to Lexus or Infinity.
I hate to break to all honda/acura owners but all shops are independently owned and the quality of service speaks in volumes so if one place is messing up your vehicle then drive to a farther one that has quality mechanics and auto body folks. Due diligence.
I think in general that service in all industries has changed but it is due to the general morality of our whole society and also the economic factors. You haven't seen the worst of it by far! Hold onto your seat.
“due to the general morality of our whole society” lol literal said nothing… I think youre blindly naive to how bad life was in decades past, romanticizing a far more simple time you havent experienced ever.
That’s been the main complaint with my fl5 is interior rattles.. driver window used to vibrate on bumps and or from wind turbulence but it’s not doing it now in the summer which is strange. Seatbelt where it bolts onto the b pillar buzzes. The plastic trim around the rear view mirror buzzez Also.. under the dash near the glovebox rattles too but I found where that’s at and I just need to put some Felt on that one. Other than that I think that’s about it.
Well done getting their attention. I was an Acura guy for decades. I had my ‘02 DC5 type s for twenty years. Now, I am completely over their dealership/new car experience. The quality sucks, and I’m sorry, but these issues will continue to happen for a lot of people who bought this car. I see a lot potential in your channel. Use this momentum and take off 💯
Local Honda tried to bullshit me couple weeks ago, trying to make me pay over $3k to change a driveshaft they had already changed 12k miles prior. Stating that the vibrations I had were from the driveshaft. It was the cv axle, like I told them. I was weeks from buying a brand new CRV from them. Currently looking at a brand new CX-5 to replace my aging CRV as I'll never buy from Honda/Acura ever again. Glad you're keeping them accountable, it's a pleasure to watch. 🤙🤙
The acura dealer I worked with was fantastic, but it sucks that this story happened in the first place. Dealers hold way too much power and greed in the US and Automakers do jack about it
I upgraded from a A-Spect W/Tech almost a month ago and happy to report have had zero issues with mine. Haven't even experienced any rattles. The A-Spec was an angry rattle snake.
@@MinhNguyen-gd7btYeah there have definitely been reports of the same oil leak from the engine in the CTR, if you look on forums. My FL5 has better build quality than my ITS had, but still plenty of creaks and rattles on the interior.
it used to be, that you could go to any Honda dealer and get the same quality service. I can't say the same about Acura dealers. When I had my 1991 Honda Prelude Si, I got great quality service from Woods Motors Honda & Ferndale Honda. In 1997, I drove it to San Antonio and got the same quality service from a Honda Dealership on the I-410 Loop.(I think that it was "Gunn Honda") it was like I'd never left Metropolitan Detroit.
Man, you got you new sub, i have never heard of someone turning in the bmw for an acura. Me personally i am a honda guy and the 1st gen integra was the first car i brought with my own money. I been looking to get a new integra, which is how i found your videos. Keep doing what you doing. Stay on they ass!
My guy, you worked hard for your money to get the car . It's your right to report what's wrong to the dealership.. all of the people talking and judging make no sense, but you know how it is. Keep it moving, and thank you for the content
speaking straight facts Que, watched your videos now for some time! thanks for calling out these CORPORATIONS! Thank you for delivering the content and just keeping it honest!
I questioned HONDA when I got a 2020 Si. That thing would rattle made my head heard on every bad road. Engine vibrations. Made me think it was coming apart. Sold that thing. Then, I got a Toyota that thing is so smooth. Quality 💯.
Unreal. I'm sorry you have to go through this bubba. When someone pays their note and doesn't get the things they were promised by the dealer/manufacturers it makes me mad enough to call ppl
Are the issues with Acura of Troy only related to the service dept? I ask because I was looking at possibly buying a used Acura off their lot. Wondering how careful I would have to be. I am grateful you made this videos. I know you are saving people some future major headaches for sure.
I would bypass them at all costs. I had an issue with a salesman there over a decade ago. I was trying to look at a used TSX. He wasn't interested in selling me the car.
Just watched this video today, and I gotta say I feel your pain . It's really sad to say that I fear bringing my car anywhere for servicing! I had a bad experience with my 21 is350 when I brought it to the dealer I bought it from to have a broken speaker replaced! They had put a dent in my fender and then denied doing it! They actually accused me of lying and pulled up a old poor resolution photo from the previous year it was there for service, and tried pointing out a spot that was actually a reflection in the paint from the background! I got so mad that they had the audacity to accuse me of lying and started raising my voice and basically almost got into a fist fight with the the pos that accused me.
LMAO @ That Gwack Gwack treatment, they even threw on a little Hawk Tuah on that thang! 😆 TBH after all of this I'm not that excited about seeing you in any Honda/Acura anymore, I'd much rather see you in a Golf R, CT4V Blackwing, or to finally see you in a Subaru WRX! I think it's time for a fresh start and I'm pretty confident that the Subaru community will love you and really rock with you as a person, the same for the VW community as well, I feel like the losers in all of this will be the Honda/Acura community which I've learned recently is a really great community, but it's just the corporate part that's the issue so I feel you brother, time to move on.
Not surprised lol. I used to work on the line at Honda Marysville where your car was built. Quality on the Acura’s is trash. The Type S should be build in Japan like the Type R is. Such a disappointment. I wanted one before I had to build them but after seeing what they look like on the line and the quality issues… Hell Naw!
My experiences with Honda corporate in the past align with yours. I didn’t have a TH-cam channel at the time so I absolutely got stuck with my issues. They have to do better. I’m glad it seems like you’re getting some attn. As far as the channel, I want to see you ditch the Integra Type-S before you have more headaches 😂 I wanted the new Civic Type-R but you reminded my of my past experience w Honda corporate and dealers. 🙏Since I’m currently dealing with a new car that has an issue and is being bought back I think I’ll avoid Honda/Acura. I can’t take anymore issues 😂 Good luck with everything, Q! Great vid
Man imagine u get a Honda for it’s reliability It’s slower than the Germans and u still went with them and u have to deal with all this BS It’s got to be annoying
@@BitcoinTo100KTrue. BMW cars with B58 is the way to go or a true M car. They really care about their quality and craftsmanship. The way it should be. Honda is suffering from lots of recalls and bad employees in America. Toyota is experiencing the same issues.
Honda had issues with last gen Type R transmission synchros. Honda recalled a lot of 1.5 engines for bad head gaskets over the years. Honda lost lawsuit and has to replace 2020 and older 3.5 V6 engines. They also have a lot of issues with 10 speeds. Now steering racks are being recalled for lots of models. Acura too.
I'm happy Honda Corp made things right, but I agree it's very scummy how they went about it when they viewed you as a "nobody" and waited for your story to gain more traction to make things right. That's also awesome that you're an engineer, you work hard to be able to afford these cars and have fun showing us the experience you have with them which I'm really glad because you're an honest person and I enjoy watching your content! I do love my ITS as well but I feel like its more of a do everything kind of car which is awesome in my case since I only have room for 1 vehicle, but my personal dream "affordable" setup would be a manual GR Supra and then some sort of fun winter car like a GR Corolla or WRX STI or some type of offroad vehicle like a Bronco or Ranger Raptor.
I have a 92 integra assembled in india(i'm from chile). The car doesn't have any rattle or any weird noises and still have about 110hp, original engine, original paint, original everything it all looks high quality.
Man you handled it great. Ive only had one honda experience when me and my wife went to buy a civic si for my mom. I asked for a test drive , and the guy said i gotta buy it first , or give him 5 grand. Obviously i left and never been to another honda dealer. Mom drives a mazda 3 now.
@@QueTheChaotic yea it was bro. I ain't gonna say I didn't think about it being a "stereotype " thing , but its what it is. I still feel some kinda way about that 😂. But let's forget that you just go grab you the new ct5v!
I’ve had some experience with situations like this, chances are they’d refund you in full for the vehicle if you lawyered up. Full refund, they pay your lawyer fees and the right lawyer won’t want money up front because they know how it’s going to go.
I spoke to an attorney. This is what they said To be successful in a Lemon Law case you need to prove: "The same defect or condition that substantially impairs the use or value of the new motor vehicle to the consumer has been subject to repair a total of 4 or more times. . " In your case, you would need an expert to appraise the vehicle and testify that the misalignment substantially impairs the value. I understand your frustration with the defect. If you want to pursue the case I suggest you get one more repair attempt, (take it to yet another authorized dealer). Then, if possible, take it to various bump shops to get opinions regarding the reason and impact of the misalignment, AND estimates to repair the problem.
@@QueTheChaotic Yeah, that’s applicable to a Lemon Law Suit, I’d recommend going after Corporate directly. Every situations different yet I didn’t meet the criteria you described, though did get the result I described. All comes down to the Attorney I guess, sorry you’re dealing with this man. Completely kills the excitement associated with your purchase and when that fades, it’s a wasted investment.
@@ME-im3uiTrue. Modifying a car will void the warranty and make car exempt from lemon law. Thats why I always tell people to drive. At for a year before modifying. Even aftermarket wheels a dealer can deny certain things. It’s hard to go against them if they take pics and send to corporate. Most companies are like this.
Que, I have the same issue with Acura relations relative to my 2023 Integra A-Spec with a steering rack/safety issue. My Acura has been in the shop since Feb of this year and the part is not expected till SEPTEMBER!!!!!!! Acura relations has NOT been helpful!!!!
Excellent looking out!... Kept your wits about you as well. U should nt have been undervalued and dismissed for a loss regarding the rim. And leak should ve been addressed with no questions furthermore. Disturbing that you had to post the video to get some traction. Service Managers job is vital. I expect any of them, Woman or Man to provide you outstanding service and respect at all times. And if it's under warranty. Case closed, it gets fixed. Remember the consumer has to go out of his or her way to bring the vehicle in. Possible miss a day of pay from work. Inconvenienced. The fact that you purchased the vehicle should not be taken lightly in this competitive and expensive market. ... Thanks for sharing!
Hey Que. I think you hit the nail on the head. My vote is a new set of wheels from a car company that treat’s its customers fairly and looks after them.
I had a minor issue with my TLX this month. Grubbs Acura was waiting on the part but did replace my window regulator after 4 days. Had other issues with them, not entirely sure I'll be going back.
Honda quality is not like it used to be. Our 2006 Civic had a cracked engine block at 55K miles and my 2016 Civic had AC problems at 22K miles but it's more than 3 years old so that was out of warranty repair.
My Type-S goes in for service next week wish me luck! lol. Same rattles but not gonna even bother, most dealerships don’t want to spend the time on those. My usb port doesn’t work, and the hatch handles keep falling out haha. Let’s see how it goes.
man, ive been thinking about getting an integra type s over the fl5 but i've seen so many videos of integra problems. no way im getting an acura. if i were you, i'd trade that in.
Bro this is tragic. I grieve for you that you're having such a poor experience with such a highly praised and anticipated Honda product. Then you see all the Kias and Hyundais being pushed out that are impeccable with bulletproof quality. I bought a 2018 StingerGT1 AWD brand new and it was flawless with zero issues, drove it 55K miles over 3 yrs and not a single trip to the shop except for maintenance. The Stinger was stupid fast and always a joy to drive, rock solid with no rattles and buttery smooth driving experience. I would only imagine the Integra Type-S/Civic Type-R would be nearly as fun with equal quality, so I hope things change for the better for your car bro! Side note: Your white M2 was SICK! Def one of my dream cars 👌
Japanese car built in the U. S is not the same as a Japanese car built in Japan!! That’s why I will be getting a Lexus IS 500 a Japanese car built in Japan to park next to my 2019 4Runner TRD Off Road Premium! As far as Maserati , it’s just another overpriced problem car. That’s they why they are cheap to get used! Good luck to this gentleman!
This is why when I traded in my tl I got the ilx. I just keep hearing about all these issues with these newer turbo charger engine and trust me I'm a huge acura honda fan that's all I've owned.
When my everyday blows I want to buy one of these. I got a TSX now and really enjoy driving it everyday. I would buy another as a beater. I had a 01GSR coupe. So buying a type A or S has been a thought but if they have oil consumption problems that would give me pause with being a turbo car. Thats what killed my 09 TL AWD 3.7 oil burning. Then tons of oil consumption test then not telling me how it should be done then waiting till it was out of warranty to say no our problem.
I totally agree with you man but to be honest with you these newer cars so complicated and will not last as long as the older car am not a fan of turbo
Man this is terrible & what dealership wants this type of bad publicity it's unbelievable, & poor workmanship just isn't acceptable, man I'm thankful for my dealership & glad you got yours back
The vibration when reving around 3 - 4k rpm ended up being a loose AC duck/tubing on my Type-S. They had to add some insulation/padding to it to fix the noise from the dash area.
Brent/Mike/Dan, Make Fox Acura the best in the state! I trust them with both of my Acura’s 1,000%. Dan is the best Acura mechanic in Michigan. Glad this guys made things right for you!
I'm on my third Toyota Product. Had a '14 & '18 Camry. Just purchased a pre-owned '21 Lexus IS. Each vehicle has had some type of weird issues. Too much to go into. I'm thinking this is it for Toyota. I really am interested in trying the Acura TLX. But I've been hearing Acura has been having some issues with Engine Issues etc. I guess the 80s and 90s era of reliable Japanese Vehicles are slowly going away.
Same here... he def helped swayed my decision. No major issues but I try to work on my car as much as possible. I have major trust issues letting dealers touch my car. These jokers never learned how to make their own bed so how are they going to work on my car properly.
Ha, when my brand new 2022 Acura MDX died on delivery - Honda Corporate said "This is a known issue and there's nothing we can do for you." I posted a TH-cam video which now has over 100k views and has for sure cost them at least 10-20 MDX sales, and they still didn't care about that.
@@QueTheChaotic It seems to be the company's corporate culture. Since posting my video, I've had at least 50 MDX and RDX owners reach out to me with the same problems and the same bad experience with their dealerships and Honda corporate. Honda has a longstanding history of ignoring problems, not fixing them, and leaving customers in the cold - often not even honoring their warranty. They even settled a class action lawsuit in 2022 on the RDX for infotainment issues. The lawsuit was because they ignored the problems. It's the same issue the MDX has and they still haven't fixed it in 2024. In 2025, they have updated the infotainment system, so that may finally fix it. We shall see.
Que, you tell it how it is. You're definitely my favorite "car TH-camr." It's not just Honda fixed it, let's shut up. They wait until it goes into the press. The average joe would've 100% been screwed! Hell, you were screwed until Honda really got news of it making rounds. Glad things have worked out and Honda was called out.
I had a similar problem, but with Nissan (Pathfinder). Dealer made excused and Corporate Office did the same for 6(+) months before finally instructing the dealer to do the repairs (replace and repaint). Long story short, it's not a 'bad truck," but I'll NEVER purchase anything made by Nissan/Infiniti again.
Hey Q glad to see you doing well... sorry for your troubles with car. Hope you get it all right. Camaro is still running strong. Hope to see you this summer. Take care My friend ...
Shady dealerships are a dime a dozen, but Honda/Acura corporate treating customers like that is unacceptable... There's also the whole scandal with using HondaLink to sell all your information to data brokers... like WTF?? It's a shame because I really want a FL5 CTR or DE5 ITS to use as my daily. But the issues with corporate treating their customers like money pigs makes the conversation a non-starter.
Believe it or not, I get better customer service when I take my car to Honda vs The Acura dealership. Good to see you making progress with your issues bruh. Sounds like it should be a recall for the oil leak issue.
That is so cool that you are a quality engineer. That makes you uniquely qualified as a car TH-camr (you are one, don't shortchange yourself 😁). Hopefully these fixes end the issues. I'm happy I've got one minor rattle and no other real issues with my ITS after just about a year.
Additional note: my 12.5 year old CTS-V wagon has no squeaks or rattles, I'm shocked 😳. You may want to consider that manual CT5-V Blackwing for your next car....
🙏🏾🙏🏾🙏🏾 I appreciate you man. The CT5 Blackwing is a dream car. I’ll see if I can get a CT4 for now
@@QueTheChaoticnawh …CT5 only Q🔥
@@schp007 the ct4v is valid. its pushing 500 hp w tune
Tell em Bobby 👊
honda corporate / acura of troy needs to fire that service manager. terrible service.
So true. I would rather drive 75 min. to AA than 40 min. to Troy. For same reason Troy wanted to charge me $115 more for exact same service.
Corporate doesn’t have direct control over dealership personnel.
@@veedee4860 corporate allows the dealers to use their name and sell their vehicle. THEY CAN come down on dealerships for not following protocol or procedure. They however are NOT responsible for day to day workings of the dealer.
Time for that lemon law buddy
This is why I buy cars with 20k miles. You get to see if anything out of the ordinary was repaired. Usually it's all downhill from your first few issues. Some new cars are just duds
I don't trust Japanese cars made in North America - the ones built in Japan are flawless - their people also have a different work ethic - they strive for perfection
japanese cars made in japan have their fair share of issues as well, especially when it comes to rust
@@ShaiyanHossain generally speaking, dude does have a point. American Union workers have no pride and only want more for themselves. UAW is terrible and part of the reason cars cost more and more.
That is why I got myself the 2024 WRX TR as all WRX’s were/are Made in Japan. I like the Type R but dealers are marking it up crazy to the point it becomes too expensive for a fwd sports car. I owned a few Civics and Accords before but never got this kind of problems.
@@kikomanster8188I'm with you there, except I got a 22 WRX premium. All the panels were aligned properly, meanwhile when I looked at Integras, crooked panels, especially by the hood.
Also I'm jealous of your TR Brembos 😢
@@mistamaog I used to have the 2022 wrx premium with hk/moonroof pack prior to this but to be honest the dust brakes that these brembos make compare to the regular pads are way worse and it will be more expensive once it is time to replace these pads and rotors. Recaro seats and wireless Carplay plus the limited trim upgrades except with the moonroof delete are what made me move up to this but yes, the brembos accentuates the 19 in wheels as well to make it recognizable from the regular wrx trim (except for the cvt gt ones lol)
The WORST part of my Honda ownership experience has been the dealer. Sales and service both sucked.
No matter how great the car is the dealer makes me want to puke.
Thanks for making these vids!
@Nicedesk just know that dealerships are independently owned. No matter the make of vehicle, some dealerships will be good and some will be bad.
Most dealership service departments are generally terrible across the board imo!!
Lexus dealerships have the best service
@kgisabeast Certainly ain't BMW I speak from first-hand experience lol!!
@@steve8803 That's only somewhat true. The car companies also influences how the dealers operate. The best example in my opinion is the subaru brz, and toyota gr86. They are essentially the exact same car, except the subaru has 0 markups, 0 hassle, and car made to order. While the 86 is a nightmare to try and acquire.
Well since he doesn’t think he’s a “TH-camr” let’s make him a “TH-camr” people. Let’s gooooo!
🙏🏾🙌🏾
The people who are judging you by how you looked in that one video of you in a hoodie and sweats, are the problem! I just recently discovered your channel, and I stay because of your professionalism, the way you hold yourself up, and the content you put out. It is never about the way one looks, and if it is, then the person needs to get a reality check! Keep it up big dog!
I appreciate you man
I'm glad you still spoke the truth about your treatment even though they made things right AFTER the fact. Yes, I agree with you that if this wasn't recorded, you would have still been going in circles. A similar situation happened to me years ago before TH-cam became popular. Glad you used your platform to share!
Thanks a lot. I hope this experience helps others
You articulated the question of customer service and auto dealership and corporate decline perfectly. As a lover of Honda/Acura vehicles, I hope that this episode is not emblematic of where the company is heading. I don’t blame you one bit for not wanting to feature your car any longer. You are on point with the whole promotion angle, and for some reason,it hurts to have to say that. I’m subbed and best wishes!
🙏🏾 thank you
Breaks my heart. Been saving up to get a type s. Makes you think twice before buying an Acura now.
Dont hesitate ! I love my integra type s 😉💪💪
Get a CTR
@@mattjose3470 look at the dealership reviews and go in person
Get an oldschool GSR if you can find one. Those break more necks at car meets and events than any new cars.
@@JDMEXforme definitely appreciate all of the older Acuras. I have an 08 TL-S and I love it.
That front bumper is aligned way better now. Glad they finally fixed it right.
Before your situation occurred and before your 1st video was released, I emailed someone high up at Honda NA about this very topic of terrible service at Honda/Acura dealerships and how I foresee this affecting future sales. I am the car person in my circle and over the years I have recommended Honda because they are good cars. Since 2020 something changed and I've noticed the dealership service experience go down. I've heard these comments from family, friends and colleagues much more than normal. As a fan of the brand I emailed someone at Honda NA and to date I've heard nothing. Not even an email acknowledgement. That is terrible IMO. Because that leaves me with the impression Honda NA don't care. I think Honda Japan needs to clean house at Honda NA!
I'm glad your car got sorted out and there are some good dealerships with good principles.
It's just arrogance from the dealership model. Since 2020 and the dealer favored relationships, they basically don't have to try anymore. The mark up stuff and no one cares. As a result, they don't try to keep you as a customer. It's just sad.
Dude, I'm proud of you man. Very smart, thoughtful, insightful.
🙏🏾
Love it when a story has a happy ending! Good thing you are persistent getting the car fixed as it should have left the factory.
Yo thank you so much for making these videos and documenting how you've been trying to navigate through all these issues that shouldn't even be close to happening in the first place. I'm dealing with a similar situation on my '23 Civic Si with 13k miles where my dealership basically says nothing wrong when I've had multiple engine, transmission, electrical issues, etc. Your content has been giving me hope and comfort that things may start to get better in the future.
Coming from a wrx after a failed headgasket, I chose an integra because of hondas reliability. But these 1.5/ 2.0 turbo motors have terrible build quality. This whole situation was a mess, but im glad that you were able to get it resolved! Hopefully honda/acura learns from this going forward.
1.5t is just a trash engine. Basically they took the Fit engine and slapped a turbo on it without upgrading rods, rod bolts, and headbolts. It's ok stock but any power mods or 87 gas will kill it eventually. 2.0t is a much better engine but Type R still has cooling issues on track without upgrading the radiator.
I am a Honda girl but after bringing my car in for a routine oil change and they scratched all four of my rims and thought I wouldn’t notice it “WRONG”. I notice everything on my cars! I called the service manager and LOST MY MIND! They fixed all four tires with no issues! After hearing the 2020 accords were having engine issues I jumped ship and bought me a Lexus! I need Honda/ Acura to get it together before I go back! I actually love my 23 Lexus so I may never go back! Just terrible 🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️🤦🏾♀️
I work at Honda it's not just you quality is down all around. Even the N/A 2.0 everyone says is the most reliable because no turbo been coming in with issues. I wouldn't buy a new Honda/Acura today other brands are doing it better
It’s very sad that Honda has fallen badly behind. Honda has always had some issues. They were known as a budget economy car company. Thru were always known as the more reliable company. With today’s Technology, things should get better and last 10 times longer. It now seems they are going backwards.
Crazy to think companies like Audi and BMW are advancing far into very reliable now. Seems a lot more Honda and Toyota people are buying those brands a lot lately. So Audi and BMW both know they can’t mess up, so quality has to be number one.
I switched to German cars 10 years ago and never looked back. Everything is just better from drive, comfort, longevity, construction, fit and finish, power, etc.
Instead of new Honda’s, I refer people to buy certified pre owned BMWs and Audis for good prices. Then buy extended warranty with F&I guy for cheap money extended to 100k plus. Make sure to get an off lease. Thats the secret. No problems and ready to drive for a long time. The way it should be.
Just buy a nice used Honda/Acura w/20,000-25,000 miles 2018-2020.
For someone who worked at an Acura dealership for 12 years sometimes you need to push to get things done by a dealer and reach out to the manufacturer to get the resolve.
My 2021 Mazda 3 Turbo was built during the peak of the Pandemic in Sept 2020. They had to use exhaust valve stem seals that were meant to go on their diesel counterparts. Because of those seals there was oil leakage in the engine. Mazda fixed it under warranty without a squeak. Its wild to see a an experience like this from a premium brand like Acura...
I had the same thing and my dealer was trash. Never got it fixed. Never got them to even acknowledge the issue, they denied the TSB even existed. Sold it.
@AG-uh9bf had to go to a second dealer for them to get it done, 1st I went to Fontana Mazda which was POS experience, had the car for 4 days and did nothing. They just had to change the oil that's it. They at first didn't acknowledge it but one dude at the second dealership, Claremont mazda, acknowledge the TSB but said hasn't have anybody come in for it. They changed the oil and told me to come back when the low oil light comes on.
900 miles it came on and took it back. they then went ahead and did the vavle stem job. 5000 miles later no oil burning issues 👍.
@@AG-uh9bf oh no man that sucks and is unfortunate to hear. There’s even a class action lawsuit that just got settled so dealerships now have no excuse to deny the fix to anyone.
As soon as I saw
Mazda 2021 + turbo, I quickly wondered if you’d bring up the valve seals. Had my 2021 CX-9 repaired earlier in 2024….the dealership near me was cool about it …the dealership where I bought the car never got back to me. Surprised, but not surprised to see this brought up here.
That’s when workers stopped caring about their work. Worst years to buy a car. It still exists these days. Lazy workers or workers who want to sabotage the company because they don’t get paid enough.
Companies need to go on a firing and hiring spree.
Porsche, Audi, and BMW seem to be doing great. So far so good. That’s why their sales have been doing great.
Seeing Mazda have issues is weird. They thrived off of reliability.
Glad to hear they made things right! Good of you to pursue the issues.
Man that first dealer…
Tell me about it
1st off, great channel Que.
Next, I bought a brand new 2024 Integra Type S (ordered it back in July "23" and picked it up in RI on Feb.1 2024 (great dealership experience that day).
I also have a misaligned front clip. I had the dealer installed illuminated black A-mark installed and my guess is the dealership didn't properly re-install the front correctly. Remember I said great dealership experience that 1st day. Well, since I'm from another state outside RI, I'm pretty sure the dealership could care less about me now. I wrote my salesman several times, along with sending detailed pictures, and he never bothered to respond. Along w the front clip not being re-installed correctly, the drivers side rear passenger door is misaligned. Sent pucs of this as well. Again, no response.
I don't have the "rattle" several owners are talking about, but I do have a slight rattle from the cargo cover if the rear seats are down and a slight rattle from the right rear passenger window when it is slightly down. All minor, but I think the dealer should take care of the misaligned front clip and rear door. Other Acura dealers here in CT told me they won't do anything about it since the dealership who sold me the car should have noticed and taken care of it.
I'm writing the GM in RI and will report back.
Keep kicking ass Que and Go Pistons! I've lived in Kzoo and worked all over MI several years back.
Thanks for the comment. I'm hoping the Pistons finally start doing well. I hope they take care of you. Keep me posted on your situation.
Q, you are a boss for sticking this shit out. I totally feel you on the type S by this point. All for you selling it for something reliable and better customer service!
They should have hopped on everything immediately, all those issues were so minuscule. The bumper fitment issue could be reported to manufacturers to see if they can find a solution for better adjustments. I work at the port so if we find problems like these we will create a stop order for the unit (recall) before they get transported so we and the manufacturer can fix everything on the spot. Oil leak could be a potential recall and could be investigated at the port/manufacturer. You as a customer are doing them a service since these cars are so new, you are you essentially a guinea pig for their product.
Indeed
My Integra has some similar issues (its an A-Spec). My biggest issue the drivers seatbelt! I've had it replaced once already and it still doesn't work properly. It doesn't retract properly ( feels like the return spring isn't strong enough to retract the seatbelt). Also had an issue with the valve cover leaking, which they replaced the gasket. AND they had to take apart my dash to fix a rattle/groan from the dash support bar that wasn't properly bolted down. I also had the hatch rattle, which they said they fixed (they didn't), and I ended up adjusting the hatch myself to fix it. Im still chasing dash rattles, buzzes, etc., but the louder exhaust hides so much of it now.
I like your content! Keep it coming! I do wish I had waited for the Type-S Integra. I was soooo close to getting it instead.
Thanks a lot. It sucks that you have to deal with that
I was in the market for a crossover and liked the RDX in a lot of ways but read so much about rattles and other quality issues and dealers that sucked, that I bought an X3. The BMW dealer including service bas been great. The vibe between the BMW and Acura dealers was worlds apart.
BMW is great. They really advanced a lot. Audi and Porsche have the best customer service. BMW is getting there. Very happy for them now.
X3 is great. Even the base B48 4 cylinder is amazing. One of my favorite 4 cylinder’s that doesn’t feel like a 4 cylinder. The B58 straight 6 is my all time favorite.
BMW is putting all the quality and reliability into their vehicles. Best vehicles ever made in America. Hands down. I highly recommend them to everyone. That’s coming from me who was a mechanic for 36 years.
I feel like Honda, Toyota, Mazda, and Acura hire less qualified people.
BMW, Audi, and Porsche hire high quality people who take pride in the finer things in life. They believe in a quality product. They know how to treat their customers.
When you get older, you enjoy the finer things in life. You also don’t mind paying for it. It’s all about the appreciation on both ends. That’s what makes the experience so good.
You get what you pay for in life. Good luck with your X3. A superb choice. Especially over the RDX.
@@ryanb8736 appreciate it! I did get the B58 M40i, bought a used 2019 (loaded and built before covid where they started leaving off random options) and I’ve been impressed with the overall quality like lack of rattles and fit and finish is very good. The only issue I’ve had has been leaking axle seals where they enter the rear differential, replaced under the certified warranty, and one of the active radiator shutters (themselves covered by a 10yr service campaign so not a worry and problems with them are common to most all vehicles that have them). I’m at about 50K miles now and time will tell, but from all I can find it should last many miles with relatively few problems. Also BMW seems good regarding service campaigns, like for the PCV which is itself now covered for 15yrs.
Recently had an X1 loaner and was impressed with that too.
You handled this whole situation with class. I would have lost my shit if a dealership damaged the wheels on any of my cars and then had the balls to blame me for it. They should know that car people know every spot on their wheels and not to try to pass the blame like that. By now I would have lost all love for Acura and would be looking to part ways with that car. I myself have had nothing but bad experiences with Honda dealerships because they are always so arrogant. Their attitudes stopped be from buying a Civic TypeR on multiple occasions so I gave up on owning one long ago. Great job documenting all the problems you had, you probably saved many people from getting the shaft from Acura of Troy.
I Guess The Days of JDM Vehicles Without Problems are Over Toyota Honda And Nissan is Struggling
I guess you missed Acura falling off 25 years ago
That’s why I moved to German cars 10 years ago. No issues and all smiles.
25? Lol yeah you’re reaching id say the past 10-13 years. My 2002 rsx has 250k never gave me problems and I know hella people with old rsx, tsx and TL’s still on the road
time to move to mazda
Mazda time! Honda is dead and going out of business!
I bought the last year of Acura ILX during COVID. Thought I'd be getting that legendary Acura quality. The cars build has been solid and I haven't any mechanical issues to date. However I'm less than pleased with the NVH/Squeaks and rattles. This thing is nosier and buzzier than my 20 year Old Toyota Solora! I was actually thinking of trading up to the Integra Type S, but after hearing about your experience it's time for me to go back to Lexus or Infinity.
50k car with all that problems, I hope u get em bro, def unacceptable
I hate to break to all honda/acura owners but all shops are independently owned and the quality of service speaks in volumes so if one place is messing up your vehicle then drive to a farther one that has quality mechanics and auto body folks. Due diligence.
That bumper/fascia alignment looks much better. Hopefully it will hold up over time as you drive over bumps and it won't adjust.
I think in general that service in all industries has changed but it is due to the general morality of our whole society and also the economic factors. You haven't seen the worst of it by far! Hold onto your seat.
“due to the general morality of our whole society”
lol literal said nothing…
I think youre blindly naive to how bad life was in decades past, romanticizing a far more simple time you havent experienced ever.
@@antcantcook960I am 56 and I did experience it.
That’s been the main complaint with my fl5 is interior rattles.. driver window used to vibrate on bumps and or from wind turbulence but it’s not doing it now in the summer which is strange. Seatbelt where it bolts onto the b pillar buzzes. The plastic trim around the rear view mirror buzzez Also.. under the dash near the glovebox rattles too but I found where that’s at and I just need to put some
Felt on that one.
Other than that I think that’s about it.
Been watching your updates and man…it’s just been one thing after another for ya. Hopefully this all gets resolved for you
Well done getting their attention. I was an Acura guy for decades. I had my ‘02 DC5 type s for twenty years. Now, I am completely over their dealership/new car experience. The quality sucks, and I’m sorry, but these issues will continue to happen for a lot of people who bought this car. I see a lot potential in your channel. Use this momentum and take off 💯
Thanks you. Will do!
Local Honda tried to bullshit me couple weeks ago, trying to make me pay over $3k to change a driveshaft they had already changed 12k miles prior. Stating that the vibrations I had were from the driveshaft. It was the cv axle, like I told them. I was weeks from buying a brand new CRV from them. Currently looking at a brand new CX-5 to replace my aging CRV as I'll never buy from Honda/Acura ever again.
Glad you're keeping them accountable, it's a pleasure to watch. 🤙🤙
🙏🏾
The acura dealer I worked with was fantastic, but it sucks that this story happened in the first place.
Dealers hold way too much power and greed in the US and Automakers do jack about it
I upgraded from a A-Spect W/Tech almost a month ago and happy to report have had zero issues with mine. Haven't even experienced any rattles. The A-Spec was an angry rattle snake.
So you get rattles too ?
@@kingkobra91yt46 Zero rattles on the ITS fortunately.
Glad you got it sorted out man. You handled everything with top level respect
That Acura is a lemon 🍋
Get type r made in Japan
@@MinhNguyen-gd7bt the engine in the type r is still made in ohio and suffers from similar issues
@@MinhNguyen-gd7btYeah there have definitely been reports of the same oil leak from the engine in the CTR, if you look on forums. My FL5 has better build quality than my ITS had, but still plenty of creaks and rattles on the interior.
It's starting to appear that way. 😢
Many terrible Mechanics out here, Shitting everything up, Ford is having a hell of a time as well.
it used to be, that you could go to any Honda dealer and get the same quality service. I can't say the same about Acura dealers. When I had my 1991 Honda Prelude Si, I got great quality service from Woods Motors Honda & Ferndale Honda. In 1997, I drove it to San Antonio and got the same quality service from a Honda Dealership on the I-410 Loop.(I think that it was "Gunn Honda") it was like I'd never left Metropolitan Detroit.
As someone also from SE Michigan. Thank you for sharing. Car shopping soon and the type r/s were on the list.
Man, you got you new sub, i have never heard of someone turning in the bmw for an acura. Me personally i am a honda guy and the 1st gen integra was the first car i brought with my own money. I been looking to get a new integra, which is how i found your videos. Keep doing what you doing. Stay on they ass!
Yessir!
My guy, you worked hard for your money to get the car . It's your right to report what's wrong to the dealership.. all of the people talking and judging make no sense, but you know how it is. Keep it moving, and thank you for the content
You already know! I appreciate you man🙏🏾
Glad you have the Acura squared away. Looking forward to all your future Vlogs what ever that might be 👍🏻👊🏻
The fender and bumper MATCH FINALLY! Nearly perfect. Interior rattles will not be fixed. EVERYTHING they can avoid, they will.
speaking straight facts Que, watched your videos now for some time! thanks for calling out these CORPORATIONS! Thank you for delivering the content and just keeping it honest!
🙏🏾
Trade it in and get something better, it’s not the company, just shady mechanics
I questioned HONDA when I got a 2020 Si. That thing would rattle made my head heard on every bad road. Engine vibrations. Made me think it was coming apart. Sold that thing. Then, I got a Toyota that thing is so smooth. Quality 💯.
Unreal. I'm sorry you have to go through this bubba. When someone pays their note and doesn't get the things they were promised by the dealer/manufacturers it makes me mad enough to call ppl
Que,
Facts 💯 on your entire review!! Just glad your successful TH-cam channel and followers helped back your play with Honda/Acura!! 👏🏾👏🏾🙏🏽👊🏾
I really appreciate all of yall support!
Are the issues with Acura of Troy only related to the service dept? I ask because I was looking at possibly buying a used Acura off their lot. Wondering how careful I would have to be. I am grateful you made this videos. I know you are saving people some future major headaches for sure.
I would bypass them at all costs. I had an issue with a salesman there over a decade ago. I was trying to look at a used TSX. He wasn't interested in selling me the car.
@@QueTheChaotic thanks. I am going to take that advice!
Just watched this video today, and I gotta say I feel your pain . It's really sad to say that I fear bringing my car anywhere for servicing! I had a bad experience with my 21 is350 when I brought it to the dealer I bought it from to have a broken speaker replaced! They had put a dent in my fender and then denied doing it! They actually accused me of lying and pulled up a old poor resolution photo from the previous year it was there for service, and tried pointing out a spot that was actually a reflection in the paint from the background! I got so mad that they had the audacity to accuse me of lying and started raising my voice and basically almost got into a fist fight with the the pos that accused me.
Wow that's horrible
LMAO @ That Gwack Gwack treatment, they even threw on a little Hawk Tuah on that thang! 😆 TBH after all of this I'm not that excited about seeing you in any Honda/Acura anymore, I'd much rather see you in a Golf R, CT4V Blackwing, or to finally see you in a Subaru WRX! I think it's time for a fresh start and I'm pretty confident that the Subaru community will love you and really rock with you as a person, the same for the VW community as well, I feel like the losers in all of this will be the Honda/Acura community which I've learned recently is a really great community, but it's just the corporate part that's the issue so I feel you brother, time to move on.
I agree 100%. Get some Detroit muscle.
@@Jc-um7rl Yup!
CT4V BW…FTW!
@@SuzukiKid400 Yup!
I’d rock with any of those suggestions. The CT4 speaks to me most though
Not surprised lol. I used to work on the line at Honda Marysville where your car was built. Quality on the Acura’s is trash. The Type S should be build in Japan like the Type R is. Such a disappointment. I wanted one before I had to build them but after seeing what they look like on the line and the quality issues… Hell Naw!
My experiences with Honda corporate in the past align with yours. I didn’t have a TH-cam channel at the time so I absolutely got stuck with my issues. They have to do better. I’m glad it seems like you’re getting some attn. As far as the channel, I want to see you ditch the Integra Type-S before you have more headaches 😂 I wanted the new Civic Type-R but you reminded my of my past experience w Honda corporate and dealers. 🙏Since I’m currently dealing with a new car that has an issue and is being bought back I think I’ll avoid Honda/Acura. I can’t take anymore issues 😂 Good luck with everything, Q! Great vid
🙏🏾
It really shouldn’t take a famous TH-camr with all this influence for companies to do the right thing. Thank you for making them do the right thing.
Man imagine u get a Honda for it’s reliability
It’s slower than the Germans and u still went with them and u have to deal with all this BS
It’s got to be annoying
In BMW defense the reliability is lot better just get B58 or better M engines
@@BitcoinTo100KTrue. BMW cars with B58 is the way to go or a true M car. They really care about their quality and craftsmanship. The way it should be.
Honda is suffering from lots of recalls and bad employees in America. Toyota is experiencing the same issues.
Honda had issues with last gen Type R transmission synchros.
Honda recalled a lot of 1.5 engines for bad head gaskets over the years.
Honda lost lawsuit and has to replace 2020 and older 3.5 V6 engines.
They also have a lot of issues with 10 speeds.
Now steering racks are being recalled for lots of models. Acura too.
@@ryanb8736 in a world where Elantra N / N series are more reliable than Hondas that's crazy man
I'm happy Honda Corp made things right, but I agree it's very scummy how they went about it when they viewed you as a "nobody" and waited for your story to gain more traction to make things right. That's also awesome that you're an engineer, you work hard to be able to afford these cars and have fun showing us the experience you have with them which I'm really glad because you're an honest person and I enjoy watching your content!
I do love my ITS as well but I feel like its more of a do everything kind of car which is awesome in my case since I only have room for 1 vehicle, but my personal dream "affordable" setup would be a manual GR Supra and then some sort of fun winter car like a GR Corolla or WRX STI or some type of offroad vehicle like a Bronco or Ranger Raptor.
I have a 92 integra assembled in india(i'm from chile). The car doesn't have any rattle or any weird noises and still have about 110hp, original engine, original paint, original everything it all looks high quality.
Man you handled it great. Ive only had one honda experience when me and my wife went to buy a civic si for my mom. I asked for a test drive , and the guy said i gotta buy it first , or give him 5 grand. Obviously i left and never been to another honda dealer. Mom drives a mazda 3 now.
That’s wild man
@@QueTheChaotic yea it was bro. I ain't gonna say I didn't think about it being a "stereotype " thing , but its what it is. I still feel some kinda way about that 😂. But let's forget that you just go grab you the new ct5v!
@@Emilthehun I be like that sometimes. Yessir!🙏🏾
Respect for not giving Honda a free pass. I own an FL5 and these manufacturers need pressure on them to do the right thing the first time
I’ve had some experience with situations like this, chances are they’d refund you in full for the vehicle if you lawyered up. Full refund, they pay your lawyer fees and the right lawyer won’t want money up front because they know how it’s going to go.
I spoke to an attorney. This is what they said
To be successful in a Lemon Law case you need to prove:
"The same defect or condition that substantially impairs the use or value of the new motor vehicle to the consumer has been subject to repair a total of 4 or more times. . "
In your case, you would need an expert to appraise the vehicle and testify that the misalignment substantially impairs the value.
I understand your frustration with the defect. If you want to pursue the case I suggest you get one more repair attempt, (take it to yet another authorized dealer). Then, if possible, take it to various bump shops to get opinions regarding the reason and impact of the misalignment, AND estimates to repair the problem.
@@QueTheChaotic Yeah, that’s applicable to a Lemon Law Suit, I’d recommend going after Corporate directly. Every situations different yet I didn’t meet the criteria you described, though did get the result I described. All comes down to the Attorney I guess, sorry you’re dealing with this man. Completely kills the excitement associated with your purchase and when that fades, it’s a wasted investment.
@@ME-im3uiTrue. Modifying a car will void the warranty and make car exempt from lemon law. Thats why I always tell people to drive. At for a year before modifying. Even aftermarket wheels a dealer can deny certain things. It’s hard to go against them if they take pics and send to corporate. Most companies are like this.
Thank you for videos now I'm taking pictures of my mdx and video before the service
Que, I have the same issue with Acura relations relative to my 2023 Integra A-Spec with a steering rack/safety issue. My Acura has been in the shop since Feb of this year and the part is not expected till SEPTEMBER!!!!!!! Acura relations has NOT been helpful!!!!
Wow. That’s completely unacceptable.
Well, that qualifies for lemon law buyback. Anything with over 3 repair attempts or 30 days in the shop you can lemon law, just get a lawyer.
Good to know everything was officially resolved!
Excellent looking out!...
Kept your wits about you as well.
U should nt have been undervalued and dismissed for a loss regarding the rim.
And leak should ve been addressed with no questions furthermore.
Disturbing that you had to post the video to get some traction.
Service Managers job is vital.
I expect any of them, Woman or Man to provide you outstanding service and respect at all times. And if it's under warranty. Case closed, it gets fixed.
Remember the consumer has to go out of his or her way to bring the vehicle in.
Possible miss a day of pay from work. Inconvenienced.
The fact that you purchased the vehicle should not be taken lightly in this competitive and expensive market. ...
Thanks for sharing!
Thanks for your comment 🙏🏾
Hey Que. I think you hit the nail on the head. My vote is a new set of wheels from a car company that treat’s its customers fairly and looks after them.
I had a minor issue with my TLX this month. Grubbs Acura was waiting on the part but did replace my window regulator after 4 days. Had other issues with them, not entirely sure I'll be going back.
Honda quality is not like it used to be. Our 2006 Civic had a cracked engine block at 55K miles and my 2016 Civic had AC problems at 22K miles but it's more than 3 years old so that was out of warranty repair.
My Type-S goes in for service next week wish me luck! lol. Same rattles but not gonna even bother, most dealerships don’t want to spend the time on those. My usb port doesn’t work, and the hatch handles keep falling out haha. Let’s see how it goes.
Wow. Keep me posted on that
Sell the car bro. I can see your blood pressure rising with this thing 😅
man, ive been thinking about getting an integra type s over the fl5 but i've seen so many videos of integra problems. no way im getting an acura. if i were you, i'd trade that in.
Bro this is tragic. I grieve for you that you're having such a poor experience with such a highly praised and anticipated Honda product. Then you see all the Kias and Hyundais being pushed out that are impeccable with bulletproof quality. I bought a 2018 StingerGT1 AWD brand new and it was flawless with zero issues, drove it 55K miles over 3 yrs and not a single trip to the shop except for maintenance. The Stinger was stupid fast and always a joy to drive, rock solid with no rattles and buttery smooth driving experience. I would only imagine the Integra Type-S/Civic Type-R would be nearly as fun with equal quality, so I hope things change for the better for your car bro!
Side note: Your white M2 was SICK! Def one of my dream cars 👌
Japanese car built in the U. S is not the same as a Japanese car built in Japan!! That’s why I will be getting a Lexus IS 500 a Japanese car built in Japan to park next to my 2019 4Runner TRD Off Road Premium! As far as Maserati , it’s just another overpriced problem car. That’s they why they are cheap to get used! Good luck to this gentleman!
This is why when I traded in my tl I got the ilx. I just keep hearing about all these issues with these newer turbo charger engine and trust me I'm a huge acura honda fan that's all I've owned.
When my everyday blows I want to buy one of these. I got a TSX now and really enjoy driving it everyday. I would buy another as a beater. I had a 01GSR coupe. So buying a type A or S has been a thought but if they have oil consumption problems that would give me pause with being a turbo car. Thats what killed my 09 TL AWD 3.7 oil burning. Then tons of oil consumption test then not telling me how it should be done then waiting till it was out of warranty to say no our problem.
I totally agree with you man but to be honest with you these newer cars so complicated and will not last as long as the older car am not a fan of turbo
Man this is terrible & what dealership wants this type of bad publicity it's unbelievable, & poor workmanship just isn't acceptable, man I'm thankful for my dealership & glad you got yours back
Main reason I bought a Type R over the Type S was to avoid those interior rattles. So far, so good.
Brother you are way too nice and cool , he would’ve remembered exactly where he curbed your wheel once he got punched.
The vibration when reving around 3 - 4k rpm ended up being a loose AC duck/tubing on my Type-S. They had to add some insulation/padding to it to fix the noise from the dash area.
That’s great to know
Brent/Mike/Dan,
Make Fox Acura the best in the state! I trust them with both of my Acura’s 1,000%.
Dan is the best Acura mechanic in Michigan.
Glad this guys made things right for you!
The whole staff was a pleasure to deal with. I bought a car from John a decade ago and now hes the sales manager
I'm on my third Toyota Product. Had a '14 & '18 Camry. Just purchased a pre-owned '21 Lexus IS. Each vehicle has had some type of weird issues. Too much to go into. I'm thinking this is it for Toyota. I really am interested in trying the Acura TLX. But I've been hearing Acura has been having some issues with Engine Issues etc. I guess the 80s and 90s era of reliable Japanese Vehicles are slowly going away.
You’re one of the reasons I bought mine , great car but I understand what you been through
Same here... he def helped swayed my decision. No major issues but I try to work on my car as much as possible. I have major trust issues letting dealers touch my car. These jokers never learned how to make their own bed so how are they going to work on my car properly.
@@RichAbe23 some dealers are better than others
It just amazes me how much trouble you’re going thru with such a “purpose” built car! I wonder would the TLX have these same similar issues
Someone just commented and said the turbo 6 has a recall. Such a shame
🤦🏾♂️🤦🏾♂️🤦🏾♂️
Ha, when my brand new 2022 Acura MDX died on delivery - Honda Corporate said "This is a known issue and there's nothing we can do for you." I posted a TH-cam video which now has over 100k views and has for sure cost them at least 10-20 MDX sales, and they still didn't care about that.
@@stonecoldcustoms wow. I wonder why they operate line this
@@QueTheChaotic It seems to be the company's corporate culture. Since posting my video, I've had at least 50 MDX and RDX owners reach out to me with the same problems and the same bad experience with their dealerships and Honda corporate.
Honda has a longstanding history of ignoring problems, not fixing them, and leaving customers in the cold - often not even honoring their warranty. They even settled a class action lawsuit in 2022 on the RDX for infotainment issues. The lawsuit was because they ignored the problems. It's the same issue the MDX has and they still haven't fixed it in 2024.
In 2025, they have updated the infotainment system, so that may finally fix it. We shall see.
My new favorite channel keep up the good work!!!
🙏🏾
It’s crazy to think I almost bought a new integra. This makes me reconsider.
Que, you tell it how it is. You're definitely my favorite "car TH-camr." It's not just Honda fixed it, let's shut up. They wait until it goes into the press. The average joe would've 100% been screwed! Hell, you were screwed until Honda really got news of it making rounds. Glad things have worked out and Honda was called out.
I appreciate you man
Glad you got the issues taken care of.
I had a similar problem, but with Nissan (Pathfinder). Dealer made excused and Corporate Office did the same for 6(+) months before finally instructing the dealer to do the repairs (replace and repaint). Long story short, it's not a 'bad truck," but I'll NEVER purchase anything made by Nissan/Infiniti again.
Hey Q glad to see you doing well... sorry for your troubles with car. Hope you get it all right. Camaro is still running strong. Hope to see you this summer. Take care My friend ...
Take care Keith! Let me know if you're hitting up any car shows
@@QueTheChaotic Camaro superfest is less than 2 weeks away...
I’m glad I’m not the only picky person when it comes to my personal vehicles
Shady dealerships are a dime a dozen, but Honda/Acura corporate treating customers like that is unacceptable... There's also the whole scandal with using HondaLink to sell all your information to data brokers... like WTF?? It's a shame because I really want a FL5 CTR or DE5 ITS to use as my daily. But the issues with corporate treating their customers like money pigs makes the conversation a non-starter.
Really dig this car, nearly bought one last week. At this price I would expect to be treated better on new car issues.
Believe it or not, I get better customer service when I take my car to Honda vs The Acura dealership. Good to see you making progress with your issues bruh. Sounds like it should be a recall for the oil leak issue.
I am glad I have a GR Corolla. Not the slightest issue. I was thinking about getting a Civic type R, but now not so sure.