My z fold 4 had the same issue this week. I just took it to Verizon yesterday 8/13/23 because i have it for less than a year and it's supposed to be covered by the factory warranty. They ordered me a new one over night for free. So if you're having any issues with your phone and it still under one year old. You should be covered under the factory warranty. Don't wait until it expires or use your insurance claim which it will cost you money with the deductible.
It's a fault with the lower battery, i'm told......shorting where it is connected to the motherboard. Repair covered under warranty....outside of warranty, it'll be a big repair bill & not worth the value of the phone considering the likelihood of the fault re-occurring.
FOR ANYONE FACING THIS ISSUE: THIS IS A HARDWARE DEFECT. It is covered by the warranty. Take it to Samsung care and they fix it for free. Happened to me last week. Samsung changed the screen and the housing.
I sent mine to Samsung and they said since my screen is cracked (where it folds) the warranty won't cover it because of physical da mage. They tried charging me $377.79 to repair it.
I have the exact same issue that also just dissapears when I plug in the charger. Happy to see that it is not only my phone that does this. Taking it to a Samsung retailer ASAP
@@juliusjufrie8890 i handed in my phone to my Samsung retailer three days ago now. It seems like it's a pretty common error in the hardware. Im still waiting to get it back though.
OK GUYS UPDATE!!! SO I TRIED EVERYTHING, THE ONLY THING THAT WORKED FOR ME WAS I SENT IT TO SAMSUNG TO GET REPAIRED AND IT TOOK 3 WEEKS FOR IT TO COME BACK I DIDNT PAY A DIME BECAUSE THEY SENT THE INFO ON THE RETURN LABEL AND STUFF. NOTE, AS LONG AS ITS UNDER WARRANTY U SHOULD BE FINE. I SENT THIS RIGHT NOW SO YOU GUYS DONT WASTE YOUR TIME I HAD 1 MONTH THANK GOD I WAS STILL WITHIN THE WARRANTY YEAR. SO GO AND GET IT FIXED NW :) THATS ALL
So in Switzerland the Samsung Service didnt accept my warranty. They wanted to pay 450 chf for display repair. I will never in life bying anymore fold, flips and all this gimmick shits.
@@TheBeci1230 honestly here in the US i just got lucky that it happened to me just before my warranty ended. Yeah sadly i had to buy a phone whilst ot was gone and it cost me like 200 bucks. But moral of the story actually is, always get a protective service just incase especially cuz these phones are still new and they havent really ironed out their kinks yet. Im sorry u had to gp throught that man, that really sucks :(
@@jamieevans5906 yeah but if you send it to samsung they will repair it for free. Even the shipoing was free. All i had to do was send it to like ups together witht the samsung label they provided (the one in the website) then poof they tool it and returned it to me lime it was brand new, ots still the same phone tho, i think lol
I got the same issue and the battery, display, frame, hinge replacement. Its almost like brand new.. everything under warranty and fixed within 2 days..
Guys I have same issue with my flip3 ..then I try to force to restart my phone with volume down and swith button..thank god its work well now....if you have same issue try hope and pray work for you too
Keep rubbishing the model, because so far all 3 have this problem the 4th generation is yet to be proven. All the same most car manufacturers recall their vehicles but have Samsung over this shitphone problem. Noooo. I read in thr preview of them the flip test machine broke down after thousands of flips with nothing wrong, well either it was a 1 in a million phone that didn't have this problem or the art of bullshitting came into play ,either way it's unacceptable as I am a retired pensioner that does not flip my phone 25000 times , I would probably be a 100 years old before that time. I would be loathe to ever buy any model of Samsung flip again When I am quoted $800, to fix the problem that BTW I've never had with my original Motorola flip. Lshalme on you again samsung .
mine does the same thing, it works fine if i open it fully or close it fully but i can't prop it up partway unfortunately, i believe its a wire inside thats causing it Love the phone still, just can't wait for it to not be so "prototypey"
This won't be fixed anyway, the issue has persisted since 1st gen, what cause it? Short Circuit, where? Somewhere inside board, how? Dust are the silent enemy for electrical circuit and electrical board can pull the dust like magnet, and the folded phone makes dust easier to enter the gap between screen and hinge, dust particle can be very very small and smaller than water particle, that's why samsung never mention dust protection rating, just water resistant rating, the solution? Keep your phone in clean environment area
FLIP 4 user here. got the phone on sept 2022. 8 months later, june 2023 it will shut down when flipped. Sent to claim warranty and they changed the whole screen set with frame and hinges, and both batteries. Suprisingly 8 months later on feb 2024 it happened again. luckily i am on extended warranty so went back and they did the effing same thing, change the whole screen set with frames and hinges, and new batteries for both. my warranty will be over another 8 months so i hope if it happens again please before my warranty expires. they dont have an answer but someone on reddit said it might be the top half battery that is causing it.
Mannn i just got mine like 2 weeks ago not even able to enjoy the phone yet and boom! Same problem 😢 I just sent it to a local shop and they said it might be either a motherboard short issue or the batteries so i said F### it let's change both batteries and the motherboard n let's if this thing fixes the problem. I'm gonna go pick it up tomorrow and see what's the deal!
@@emawho5022 its nothing to do with the updated software. Its hardware. My first time was after i use the screen for about 1 hour 30 minutes switched on. I suspect the battery on the top hinge might went kaput after it got hot. Yours maybe happened when it gets hot while updating
@@talebsaad7246 im still with the original motherboard and without factory reset, they just changed the screen, frame and hinges, and batteries. The board and both rear covers are from the factory
Cant find anyone here who can fix this same issue. Was working just fine when plugged in but shuts down when I take the charger out. Now it completely gave up. Back to iphone for me.
Same thing happened to me. Send it to samsung, waiting for a response. Wondering if this is something that is doomed to happen to the phone every 6/7 months... Got it back, warranty covered costs. Costs of repair equal de phone value. They replaced screen, battery of the lower half, and something else I forgot.
Hey my phone is doing same now Please guys tell me what happened to your phone how i can fix it Please can you help me so reply my hear beat is very fast
Ok so i played with the settings and i put on always om display and then tap to show screen on. Its werking but will update if it continues to shutdown agai
@@DaltraX2023 i had to send it back to samsung. If you have warranty theyll take it. I didnt have to pay. It was insured with my carrier but samsung has a 1 year warranty. So just go to the site, and follow the repair steps. You'll have to reg and sign in and just follow the steps.
@@paulfallon181 thanks Paul, sent my phone to Samsung, they had it repaired and returned in 4 days. Working fine now. Apparently the LCD screen sometimes disconnects from the phones CPU with the z flips
I had my zfold 4 barely 1 year and now when I close it, the phone fully shut downs instantly. I have to hold the 2 buttons for a while to make the Samsung logo appear. Wtf is this garbage pgone?! To make matters worse, the in store support for Samsung is just as terrible as online support. They mail you a box and you wait 2 weeks without a phone!!! I am ditching Samsung after this 😂 😂😂😂
Very, very smart jercking! I love it!
My z fold 4 had the same issue this week. I just took it to Verizon yesterday 8/13/23 because i have it for less than a year and it's supposed to be covered by the factory warranty. They ordered me a new one over night for free. So if you're having any issues with your phone and it still under one year old. You should be covered under the factory warranty. Don't wait until it expires or use your insurance claim which it will cost you money with the deductible.
What’s the difference between factory warranty and idk because Samsung is not letting me do that
It's a fault with the lower battery, i'm told......shorting where it is connected to the motherboard. Repair covered under warranty....outside of warranty, it'll be a big repair bill & not worth the value of the phone considering the likelihood of the fault re-occurring.
FOR ANYONE FACING THIS ISSUE: THIS IS A HARDWARE DEFECT. It is covered by the warranty. Take it to Samsung care and they fix it for free. Happened to me last week. Samsung changed the screen and the housing.
I sent mine to Samsung and they said since my screen is cracked (where it folds) the warranty won't cover it because of physical da
mage. They tried charging me $377.79 to repair it.
@@ruisoares5961 ah yours had a Crack? Mine had no visible damage. They accepted that this is a recurring problem.
Mine is out of warranty
Do you think they will charge me for this defect?
This guy is lying they charge R6000.00 to fix this shitty phone
Mine they said is out of the 1 year warranty so I'm SOL
I tried wipe partition cache, it works a bit better.
Any way to fix it? Mines doing the same thing
I have the exact same issue that also just dissapears when I plug in the charger. Happy to see that it is not only my phone that does this. Taking it to a Samsung retailer ASAP
same happen to mine, any solution?
@@juliusjufrie8890 i handed in my phone to my Samsung retailer three days ago now. It seems like it's a pretty common error in the hardware. Im still waiting to get it back though.
@@ONTHESCREEN100 hi any news on your phone?
I'm planning to send my phone there
@@arifhaikal951 yes, i got my Phone back and it works as new again.
@@ONTHESCREEN100 hello, so far still good the phone after fixed ?
OK GUYS UPDATE!!! SO I TRIED EVERYTHING, THE ONLY THING THAT WORKED FOR ME WAS I SENT IT TO SAMSUNG TO GET REPAIRED AND IT TOOK 3 WEEKS FOR IT TO COME BACK I DIDNT PAY A DIME BECAUSE THEY SENT THE INFO ON THE RETURN LABEL AND STUFF. NOTE, AS LONG AS ITS UNDER WARRANTY U SHOULD BE FINE. I SENT THIS RIGHT NOW SO YOU GUYS DONT WASTE YOUR TIME I HAD 1 MONTH THANK GOD I WAS STILL WITHIN THE WARRANTY YEAR. SO GO AND GET IT FIXED NW :) THATS ALL
So in Switzerland the Samsung Service didnt accept my warranty. They wanted to pay 450 chf for display repair.
I will never in life bying anymore fold, flips and all this gimmick shits.
I have this issue and was told any dents or marks or scratches on the phone will void the warranty
@@TheBeci1230 honestly here in the US i just got lucky that it happened to me just before my warranty ended. Yeah sadly i had to buy a phone whilst ot was gone and it cost me like 200 bucks. But moral of the story actually is, always get a protective service just incase especially cuz these phones are still new and they havent really ironed out their kinks yet. Im sorry u had to gp throught that man, that really sucks :(
@@jamieevans5906 yeah but if you send it to samsung they will repair it for free. Even the shipoing was free. All i had to do was send it to like ups together witht the samsung label they provided (the one in the website) then poof they tool it and returned it to me lime it was brand new, ots still the same phone tho, i think lol
Hellii krakyen, 6 months past. Your phone still work okay? Or still got the same issue with the screen ?
What if it's not under warranty, mine is two weeks past. Has anyone tried Geek Squad?
I got the same issue and the battery, display, frame, hinge replacement. Its almost like brand new.. everything under warranty and fixed within 2 days..
best option is to factory reset.....after i update, it occur same issue on my flip 4. after i reset my phone the issue solved.
Guys I have same issue with my flip3 ..then I try to force to restart my phone with volume down and swith button..thank god its work well now....if you have same issue try hope and pray work for you too
do factory reset.....it will solve your issue. same as mine
Does the warranty play a role...? Possible get the phone replaced with a new one...?
It's covered under warranty. Same phone. They just replace the screen and anything damaged removing it.
Same thing happening to my dad!
have you found a solution yet? can you share
What is the exact problem and how to get this fixed? Can someone tell me the reason for this issue .
Ui / spin axle cable problem. Wear and tear part.
My screen goes black when I open it or flip it a bit. What do we do? I guess send it in to Samsung?
Keep rubbishing the model, because so far all 3 have this problem the 4th generation is yet to be proven. All the same most car manufacturers recall their vehicles but have Samsung over this shitphone problem. Noooo.
I read in thr preview of them the flip test machine broke down after thousands of flips with nothing wrong, well either it was a 1 in a million phone that didn't have this problem or the art of bullshitting came into play ,either way it's unacceptable as I am a retired pensioner that does not flip my phone 25000 times , I would probably be a 100 years old before that time. I would be loathe to ever buy any model of Samsung flip again
When I am quoted $800, to fix the problem that BTW I've never had with my original Motorola flip.
Lshalme on you again samsung .
is there any solution for this??
Happen to me as well
Exact same thing happem to me . SAMsung service and the co are a what happen when a bully meets a con artist
mine does the same thing, it works fine if i open it fully or close it fully but i can't prop it up partway unfortunately, i believe its a wire inside thats causing it
Love the phone still, just can't wait for it to not be so "prototypey"
Hello, same with mine. After you get it fixed, is it still got the same issue ?
Force to restart
This won't be fixed anyway, the issue has persisted since 1st gen, what cause it? Short Circuit, where? Somewhere inside board, how? Dust are the silent enemy for electrical circuit and electrical board can pull the dust like magnet, and the folded phone makes dust easier to enter the gap between screen and hinge, dust particle can be very very small and smaller than water particle, that's why samsung never mention dust protection rating, just water resistant rating, the solution? Keep your phone in clean environment area
Same problem started with my phone
Same my Flip 4G, I think panel is fine, casue when I charging, it's fine, still work.
but when I plug off, it will shutdown.
SAMEEE
I had the same problem. I mada a case that doesn't fold. And problem silved.😅
Had my flip 3 about a year ans sum yesterday it just shut down when I closed it and only stays on if I leave it open
Force to restart
FLIP 4 user here. got the phone on sept 2022. 8 months later, june 2023 it will shut down when flipped. Sent to claim warranty and they changed the whole screen set with frame and hinges, and both batteries. Suprisingly 8 months later on feb 2024 it happened again. luckily i am on extended warranty so went back and they did the effing same thing, change the whole screen set with frames and hinges, and new batteries for both. my warranty will be over another 8 months so i hope if it happens again please before my warranty expires. they dont have an answer but someone on reddit said it might be the top half battery that is causing it.
Mannn i just got mine like 2 weeks ago not even able to enjoy the phone yet and boom! Same problem 😢 I just sent it to a local shop and they said it might be either a motherboard short issue or the batteries so i said F### it let's change both batteries and the motherboard n let's if this thing fixes the problem. I'm gonna go pick it up tomorrow and see what's the deal!
Did you just update and it's happen? Because it's happen to me too after I updated my phone
@@emawho5022 its nothing to do with the updated software. Its hardware. My first time was after i use the screen for about 1 hour 30 minutes switched on. I suspect the battery on the top hinge might went kaput after it got hot. Yours maybe happened when it gets hot while updating
@@talebsaad7246 im still with the original motherboard and without factory reset, they just changed the screen, frame and hinges, and batteries. The board and both rear covers are from the factory
Cant find anyone here who can fix this same issue. Was working just fine when plugged in but shuts down when I take the charger out. Now it completely gave up. Back to iphone for me.
same here everyone should just leave bad review for whole samsung company
Mines the same when closing, but if connected to charger it stays on?
have you fix it? mine does the same
@@FernandoGonzalez-uw3jc I had someone from samsung come out to fix it last week, don't think it's been fixed though
Same thing happened to me. Send it to samsung, waiting for a response. Wondering if this is something that is doomed to happen to the phone every 6/7 months...
Got it back, warranty covered costs. Costs of repair equal de phone value. They replaced screen, battery of the lower half, and something else I forgot.
Hey my phone is doing same now
Please guys tell me what happened to your phone how i can fix it Please can you help me so reply my hear beat is very fast
Mine does same thing
. Pls what did you do t get it fixed ?
at this point just leave all the bad reviews to samsung
Well this is happening to me now any solution
OMG, i just update the ONE UI 6 then become same this problem....
It happened to my Fold4 after 6 months.
Any updates on your phone?
How can I fix that anyone knows?
My Flip 3 also got same issue, how its resolved? what we have to do
Send it in for repair. Screen replaced, LCD line missing.
@@DoaneTony How many days it took to get repaired and come back to you
@shiva prasad About 5 day after receiving.
@@DoaneTony may I know how much does it cost?
Free if still under warranty.
Ok so i played with the settings and i put on always om display and then tap to show screen on. Its werking but will update if it continues to shutdown agai
is it still working?
@@DaltraX2023 i had to send it back to samsung. If you have warranty theyll take it. I didnt have to pay. It was insured with my carrier but samsung has a 1 year warranty. So just go to the site, and follow the repair steps. You'll have to reg and sign in and just follow the steps.
@@krakyen8536 24 month warranty with smart phones
I contacted the samsung tech, and his reply was,...Oh that's a first, I say bollocks. Trained in the art of denial. Not acceptable. Samsung.
That na work 😂
Same issue here z flip 3
Force to restart
The same thing just started with my flipping flip3 😪
Literally what the fuck same thing happen to me last night
Sent the phone back to Samsung for warranty repair and its arrived back working as it should 👍
@@paulfallon181 when you sent it back to Samsung for warranty repair, did you go phonless for several days or did you use a "backup" phone ?
@@dc85238 I used my trusty blackberry k2 👍
@@paulfallon181 thanks Paul, sent my phone to Samsung, they had it repaired and returned in 4 days. Working fine now. Apparently the LCD screen sometimes disconnects from the phones CPU with the z flips
I had my zfold 4 barely 1 year and now when I close it, the phone fully shut downs instantly. I have to hold the 2 buttons for a while to make the Samsung logo appear. Wtf is this garbage pgone?! To make matters worse, the in store support for Samsung is just as terrible as online support. They mail you a box and you wait 2 weeks without a phone!!! I am ditching Samsung after this 😂 😂😂😂
SAME!
Finally I lost my 85 Samsung is the worst company in this world
First, screen off and then flip the phone half way and turn the screen back. Thanks me later
Sorry to say it's not working for me so back to iphone