This method totally worked. I will be honest that I came here with doubts and needed to piece something together for a prospect - With some feedback on my managers part which required me to include things like forecast and less filler stuff (which was less to do with the video but more to do with me). This video in particular really helped me. What I had imagined and thought up seemed very basic, elementary and BORING after I saw this video. This video HELPED me get amazing feedback and at the end I was asked if this is how I normally do my presentations? I said yes :D because this is exactly how I will do them from now on.
WOW! That's fantastic news and I'm so excited that you were able to implement some of my recommendations and got results! Obviously you stood out to the client. What was one thing you think made the biggest difference to the QBR?
@@kamcoach Honestly keeping it simple which came with preparation. I've never ever prepared for any QBR and i usually stumble my way through which i realized was making the call a very unbearable experience. I made sure to write out my QBR as if I'm telling a story followed by anecdotes, quotes and very very light 9am humor (folks who don't get their morning coffee do not respond well to anything funny) .
I just delivered my last QBR and have to say that I used 90% of your tips. The previous QBR gained quite the engagement. I emailed the QBR in advance with a timeline. Say some folks are only interested in financials rather than metrics, then they would know what time to join the meeting. After that QBR, the participation went up drastically. My last QBR was based on my client’s desires to see more-of on specific areas. My final gift to them was an awesome annual forecast calculator of my creation which everyone enjoyed. Total success. I highly recommend anyone to practice what you share on your channel.
WOW! You've MADE my day! I'm so happy that my content was useful but happier that your QBR was so compelling, increased participation and engagement and delivered results! Die it take a lot of time to make these tweaks? I've often found they're small adjustments but delivery a big impact.
@@kamcoach I invested about 2 months on my new slide deck to apply your awesome tips and to create the story I wanted to tell. After I developed that template, it only took 1 week to collect my data for the presentation: plug and play.
@@jessijuniper7687 Love that! So pleased you decided to play the long game and recognise that the time invested upfront will save you so much more time later! Keep me posted on how things develop and I'm super excited you're off to such an amazing start! You must be so pleased with how well received your efforts were!
This video was a labour of love - so much time spent editing! I'm passionate about QBRs - I think when done right, they're a fantastic opportunity to strengthen your partnership with your clients and co-create value. I hope you find these tips helpful!
If they're not getting value it means you need to dig deeper to find out what "value" means to them. Check out my article with 45 best questions to ask your client. Invest some time getting to know them better accountmanager.tips/best-questions-to-ask-your-client/ Also read The B2B Elements of Value - it's a study that reveals 40 things that clients value - you might find an angle here that will help you link your product to greater value for your client. www.bain.com/insights/the-b2b-elements-of-value-hbr/ Any questions let me know!
I’m the 1st year into my role @ a rapidly growing startup. Many companies have shifted to a remote/virtual model. Do you have any advice or resources that might help a new/learning Account Manager manage or improve their QBR process? One of the challenges I’ve noted our team faces is the audience engagement aspect and finding time to compile a presentation. It is a complex product and sometimes technical trainings fall on the account managers shoulders, if the support resources are limited/unavailable on a particular topic which can make time limited and intertwine the business relationship with expectations that we can speak to technical solutions. Looking forward to learning from more of your content 🙏
I manage 50 clients, including DB, Merck APAC, HSBC, and so much more - I have been trying to work on a method to make this more engaging, and this has been very useful! I immediately can tell that you know what talking about! it is like I'm talking in the mirror 😂 some things that have been a battle from day 1 has been always trying to prove to other departments and ops the value these reviews bring! mainly due to their lack of understanding about it in my situation Amazing video!✔🏆
Thank you so much Ebrahim! Fun fact - I used to manage DB and Merck back in the day! I'm so glad the tips were useful and you were able to make that review more engaging and prove that it delivers value!!!!
Congratulations on the promotion Mick! And glad the video was useful! Let me know how the QBR goes! And if there's any content you want to see, let me know - always looking for inspiration!
Great advices, I have been doing QBR with my clients for years and always trying to improve on how to make it more meaningful and creative and more interesting. Thank you so much for sharing.
You're welcome! Glad it helped. You're right it's an ongoing process to make QBR's more interesting and engaging for clients. Let me know if any of these tips worked for you and also if you have any of your own to share?
What I genuinely like about your content is that it truly is created for educational purposes. A salesman teaching sales without straight up asking for money, like so many self-proclaimed internet-sales gurus! You know we will join your premium club because you brought value :) Thanks again!
Awww thanks Johnny! I share what I know and hope that people find it useful, so means a lot to me when my content resonates with you! Thanks for the support!
Hi Louise! I'm so glad you found my content useful and good luck with the interview! I'll keep my fingers crossed and let me know if there's anything I can help you with! 🤞
This method totally worked. I will be honest that I came here with doubts and needed to piece something together for a prospect - With some feedback on my managers part which required me to include things like forecast and less filler stuff (which was less to do with the video but more to do with me). This video in particular really helped me. What I had imagined and thought up seemed very basic, elementary and BORING after I saw this video. This video HELPED me get amazing feedback and at the end I was asked if this is how I normally do my presentations? I said yes :D because this is exactly how I will do them from now on.
WOW! That's fantastic news and I'm so excited that you were able to implement some of my recommendations and got results! Obviously you stood out to the client. What was one thing you think made the biggest difference to the QBR?
@@kamcoach Honestly keeping it simple which came with preparation. I've never ever prepared for any QBR and i usually stumble my way through which i realized was making the call a very unbearable experience. I made sure to write out my QBR as if I'm telling a story followed by anecdotes, quotes and very very light 9am humor (folks who don't get their morning coffee do not respond well to anything funny) .
I just delivered my last QBR and have to say that I used 90% of your tips. The previous QBR gained quite the engagement. I emailed the QBR in advance with a timeline. Say some folks are only interested in financials rather than metrics, then they would know what time to join the meeting. After that QBR, the participation went up drastically. My last QBR was based on my client’s desires to see more-of on specific areas. My final gift to them was an awesome annual forecast calculator of my creation which everyone enjoyed. Total success. I highly recommend anyone to practice what you share on your channel.
WOW! You've MADE my day! I'm so happy that my content was useful but happier that your QBR was so compelling, increased participation and engagement and delivered results! Die it take a lot of time to make these tweaks? I've often found they're small adjustments but delivery a big impact.
@@kamcoach I invested about 2 months on my new slide deck to apply your awesome tips and to create the story I wanted to tell. After I developed that template, it only took 1 week to collect my data for the presentation: plug and play.
@@jessijuniper7687 Love that! So pleased you decided to play the long game and recognise that the time invested upfront will save you so much more time later! Keep me posted on how things develop and I'm super excited you're off to such an amazing start! You must be so pleased with how well received your efforts were!
This video was a labour of love - so much time spent editing! I'm passionate about QBRs - I think when done right, they're a fantastic opportunity to strengthen your partnership with your clients and co-create value. I hope you find these tips helpful!
Any tips on account managers who work with customers who are not getting value out of the product?
If they're not getting value it means you need to dig deeper to find out what "value" means to them. Check out my article with 45 best questions to ask your client. Invest some time getting to know them better accountmanager.tips/best-questions-to-ask-your-client/
Also read The B2B Elements of Value - it's a study that reveals 40 things that clients value - you might find an angle here that will help you link your product to greater value for your client. www.bain.com/insights/the-b2b-elements-of-value-hbr/
Any questions let me know!
I’m the 1st year into my role @ a rapidly growing startup.
Many companies have shifted to a remote/virtual model. Do you have any advice or resources that might help a new/learning Account Manager manage or improve their QBR process?
One of the challenges I’ve noted our team faces is the audience engagement aspect and finding time to compile a presentation.
It is a complex product and sometimes technical trainings fall on the account managers shoulders, if the support resources are limited/unavailable on a particular topic which can make time limited and intertwine the business relationship with expectations that we can speak to technical solutions.
Looking forward to learning from more of your content 🙏
I manage 50 clients, including DB, Merck APAC, HSBC, and so much more - I have been trying to work on a method to make this more engaging, and this has been very useful! I immediately can tell that you know what talking about! it is like I'm talking in the mirror 😂 some things that have been a battle from day 1 has been always trying to prove to other departments and ops the value these reviews bring! mainly due to their lack of understanding about it in my situation
Amazing video!✔🏆
Thank you so much Ebrahim! Fun fact - I used to manage DB and Merck back in the day! I'm so glad the tips were useful and you were able to make that review more engaging and prove that it delivers value!!!!
Brilliant video! I've just been promoted to a global sales role and have never done a QBR before. So this was very helpful, thanks.
Congratulations on the promotion Mick! And glad the video was useful! Let me know how the QBR goes! And if there's any content you want to see, let me know - always looking for inspiration!
Great advices, I have been doing QBR with my clients for years and always trying to improve on how to make it more meaningful and creative and more interesting. Thank you so much for sharing.
You're welcome! Glad it helped. You're right it's an ongoing process to make QBR's more interesting and engaging for clients. Let me know if any of these tips worked for you and also if you have any of your own to share?
This video is epic. Thank you so much!! Much love.
I'm so glad you enjoyed it, Yaseen!
What I genuinely like about your content is that it truly is created for educational purposes. A salesman teaching sales without straight up asking for money, like so many self-proclaimed internet-sales gurus! You know we will join your premium club because you brought value :) Thanks again!
Awww thanks Johnny! I share what I know and hope that people find it useful, so means a lot to me when my content resonates with you! Thanks for the support!
Thank you so much for sharing your knowledge with all of us! I am preparing an interview for next week and this was really useful!! God bless you!
Hi Louise! I'm so glad you found my content useful and good luck with the interview! I'll keep my fingers crossed and let me know if there's anything I can help you with! 🤞
Thank you for the tips
Any time, you are welcome!
Thank you very much 🙏 fantastic thoughts!
Glad it was helpful and thanks for taking the time to leave a comment to say so. I appreciate it!
Bravo!
I'm so glad you enjoyed the video, Sue!
thanks for the video
You're welcome! I hope you found it useful!
Account Manager Tips - Warwick Brown
You look adorable