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- เผยแพร่เมื่อ 2 มี.ค. 2020
- This video is about Cricut Explore Air 2 troubleshooting. Also useful for the Maker.
I started this channel to help others instead of withholding useful information to use for monetary gain. If you have found my videos useful and would like to support me and it, I would be so grateful. Here is a link. Thank you.
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Thank you so much. I've searched so much and this is the last video I need to watch! I figured the board was bad and cricut customer service just trys to have me make a video of trying to start it. Guess a replacement is in order.
You are brilliant, bro! Seriously, you're cricut videos are amazing. Great work!
So here I am, Sunday.. almost middle of the night 23:00.. drinking wine and looking at Cricut circuit boards.. because I spent the entire weekend troubleshooting my partners Cricut Maker....
Yeah... I think I'll get another brand instead.. :)
Excellent video though! I won't go that deep into the rabbit hole just to get it working, sadly..
Hope it will help others :)
Your video is amazing thank you
Excellent video
Thanks!
Hi! I'm having an issue with the smart dial not reflect what's in the Design Space. Do you have any advice ?
@Idotooby Thanks to your in-depth videos, I could troubleshoot my Air 2. After it turns on, I get the blinking red light. When power is turned on, the roller turns, but the carriage does not move from side to side. I got to the point where I attached the right (carriage) motor with a 9V battery, and the motor is working. During startup, there is resistance that I cannot move the carriage, so power is going to the motor, but it won't move on its own. Any ideas on what I can do? Thanks again. Sam
Hi have you any idea why the A engraving holder seems to be loose and wobbly the screws look as though they are tight
Many thanks
I make an upgrade kit for the explore air 2 to improve the cutting and drawing accuracy. The typical slop on these machines is about .020" or .5mm from side to side and my mods reduce the slop to .004" or .1mm for much better cuts that actually match your design in design space.
Where is this upgrade available from? Is it compatible with other machines?
Hi thanks for Your videos, i've learned a lot of it ! :)
Btw, can You tell how to check sensor responsible for detecting blades( has 3 wires ) from Maker ?
Is there a way to put the sensor shroud back on?
How did you take of the thing that has the sensor for the print and cut
Mike can debris make it between the gear on the step motor and the shaft that controls the blade's vertical motion? If there seems to be slippage do you think it is the step motor or the plastic gear that broke? is there a way to lubricate the vertical shaft. My machine's blade seems to slip and might not cut. Any suggestions before breaking the entire machine apart?
Huh. Anythings possible. could be either or both the motor or the gear. I would take the cover off to see how it looks. Easy to do just two tiny screws on the back of the silver carriage cover. Just don't loose them... You'll never know unless you look deeper.
Hi.. My cricut explorer air 2 was cutting fine and suddenly it stopped. And power light blinked red. So I restarted everything. Power light went white again. It only blinked red again after I pushed the Load mat button. The Cut button did not light up. I have gotten in touch with the support line and did all the recommended steps but it didn't work. Now, I'm ready to try dismantling and would like to know where should I focus on? What is the possible problem?
I keep getting "tool not detected" for every blade except for the fine point blade and the scoring pen. I called cricut, walked me thru forced update and had me send in a video. They said they knew what was wrong with it and they need to send me a new machine. They just needed my receipt, well it's out of warranty and they won't tell me what is wrong even though they told me they knew what the problem was. I don't get any red flashing lights, just the error in design space. The tool holder goes to the right side, makes some noise and then sends it back to the middle and I get the message. Do you think the sensor is bad? I've tried cleaning it but at this point I'm ready to take the thing apart. Any insight would be appreciated. I've donated to your link and thank you so much for being like the only person sharing your knowledge and saving people hundreds!
I have a solid red light on my Explore Air 2. However, I checked the JST connections in the head and moved A+B holders up and down then the red light turned white and the load button came on white. Is that a common thing or was it just coincidence? Next power off/on and the red light is back!
@Idotooby how do you remove the big round thing on the right side? I have a flashing side and it doesn’t move
I am not sure I follow. Are you referring to the gear? Flashing side? Do you mean light?
I have cricut maker and there is blue light. But the blade holder is not moving. I tried it with the 9v battery and it works. Any Tipps what could be the problem?
So my cutter needs a supeer amount of pressure just to cut through card stock and it only cuts on the left side. Any ideas. Thank you for the video.
Hello.I was given an explore air 2because it stopped working. I turned it on and it blinks a blueish color. The blades do not move back and forth along the track. I am assuming motor issue. Any thoughts??thank you.
Hey great video. My machine moves side to side and loads back and forth properly and has no red light...but while it cuts it starts to make a stalling sound from the motor and randomly keeps the blades down creating unintentional zig zag cuts all over my design. Then at some points during the cutting process the blade stays up as well and won’t go down. I’ve had it for almost a year and only for the last three months it’s been making a little grinding noise because it needs grease, (I never bought any because they don’t sell it online and I’m too lazy to contact customer service). Any advice as to where should I start the troubleshooting... anything’s helps thanks 🙏👍🏾
I’m having the same exact problem
Me, too
Any fix
My machine has the problem of the cutting part (motor) what happens is that it turns on but the part where the blade goes does not hold, it only goes up and when it goes down it does not want to go back up to continue with the cut. ( I talk about the part B , dawn and no want up , only make a noise.
I have the Maker 3. It has a broken dc power plug. Where can I find a replacement?
do you have a fix for the knob that will spin but not go to the correct function. Ours moves, but only will go to a few functions but still not work.
Thank you so much for your post! I have an issue where it cuts with uneven pressure no matter what I cut. Specifically it cuts deeper on the left side but only scores the right. E.g. if I'm cutting the letter 'O' , the left side has cut right through but the right side has barely scored the surface. Any thoughts on this?
P.s I've replaced the blade already with a premium fine point blade. I've also recalibrated and it cuts the left and bottom of the print and cut box but leaves the top and right untouched
If your machine is still under warranty contact Cricut. If not, my guess is I would check your roller. It may be worn rubbers on the roller or debris/glue/glitter/dirt gummed up somewhere or one side of the roller has a missing spring/ gummed up/other mechanical issue. If not that it could be, but hard to believe, something to do with the carriage rod and or installation.
I started to have exactly the same problem2 days ago!
Did u manage to solve this problem, it’s happening to me as well
@@citanyc1111 it was definitely a hardware issue, there isn't anything that can be done on your end to resolve. The only resolution was to get a replacement from cricut/amazon. Since my replacement I've been issue free.
Kristopher Worrell thanks for the info :)
Hi, I have a question and was wondering if you could kindly help. I have a cricut explore air 2. My sensor light used to light up all the time when doing my cuts. Now when I cut a vinyl or cardstock the light doesn't come on but still cut. Why is this, is the something wrong with the light? Is there any way I can get the light back on? Thank you so much for your help
The light is used for print and cut. It does not need to be on otherwise. If it does not print and cut there may be an issue, otherwise should be fine.
Thanks @Idotooby, can I ask you for a favor? Can you take a picture of the chips near the long white 8-pin single row connector? I'm trying to debug something and would really like someone else's data..
I am sure this is likely too late, but let me know if you still need this, however I believe this video "should" have it.
@@Idotooby hey, thanks. It did - it was just me being hyped-up from finally finding something in-depth for Cricut. Would you mind if I PM you about the above subject?
It seems to be a failure on the 5V rail. I would check the regulator.
Hi, my air 2 is stressing me out . It is moving but not cutting . Could you help?
hello thank you for sharing I also do electronics on can work together to find the solution to reactivate the cricut when it is deactivated by replacing the bjmeri identification series software etc. aj pleasure.
I use google translate to chat with you I'm in France so there may be translation errors
I was wondering if any one new where the ball bearing came from it has fallen out of my Cricut and I have no idea, to scared to turn it on and break it more
Anyone actually fix this red light issue with a bad board? I’ve literally taken mine apart and disconnected everything testing & the last thing it could be is this board issue you mention, anyone actually fix it?
@idotooby, hello there. My wife’s circuit died on her. The circut is not powering up, no power at all. I have it disassembled. Do you have any ideas? Please and thank you. I have very little circuitry experience. Can I email you?
My cricut explore air 2 B clamp does not lift. Drags and cuts where it feels like. Is Out of warranty and cabt find part to replace or anyone to fix it. Do you know where I could get clamp B replacement. Or is it internal problem.
I may have a clamp b replacement, but it is likely either some material blocking the sensor, a faulty sensor, faulty motor or wire, or a faulty circuit board. You would have to start by process of elimination.
Can you please show me where the sensor light on explore air 2 is please??
You can just barely see it here when I set the piece down. th-cam.com/video/aNqq-6n_vqs/w-d-xo.html
Looks like the xy motors are not stepper motors… is that correct?
Hi, is there any way to contact you? My maker isn't cutting intricately anymore and it has trouble with most designs ex. it slips and cuts over the design so it looks messy and isn't usable. I've been in contact with Cricut and have done trouble shooting with them and after all attempts, there best recommendation is to buy a new machine
I removed marker guide and reinstalled it now its sticking up any suggestions?
I am not sure I follow. Make sure you reassemble correctly.?. the shaft? or the sensor guide?
did you put spring on?
Hi, i have a problem with my cricut. the cutter compartment -labeled B does not left up during cutting ending it cutting areas where it's not suppose to. I'm desperate for help. Do you have idea why?, thank you so much.
I would start with the machine off. If you have a warranty contact Cricut as this may void your warranty. If not, see that clamp B fully raises by your hand. Next remove the silver cover. Note the three wires going to what is a sensor on the top of clamp B. It is covered by a guide for the clamp with two screws. By carefully removing them, making sure not to loose the spring, you can visually inspect to see if the sensor is obstructed by paper, glue, glitter, gunk, etc and clean as needed. If it is obstructed it will trick the machine into thinking the blade is up even when it is down. If that works, the next step is to be my third donor and support me and my channel by subscribing, like and donating. LOL. If not, let me know what you find and I will try to further assist. Best wishes.
@@Idotoobyit's clean and nothing is clogging the sensors or blades. Tested it but still having the same issues.
Hello I have a similar issue with my cricut maker the cutter compartment b get down and don’t get up rolls to the right hand and get stuck there and make a horrible noise
Carolina Bazan the best thing is to contact Cricut relentlessly
having a problem where when i try to load to mat, the motors spin, they try to load the mat but then it just jerks and flashes red. i’ve tried software update and no luck
Did you get it fixed? Mine is doing the same thing
Do you know how to do a hard reset on the Air-2?
Great question. I'm not sure. let me know if you figure it out.
Wondering the same thing
HELP MY housing B doesnt go down when cutting
Can’t seem to get my print n cut to read the registration marks and cut 😩. Any help would be greatly appreciated 🙏
Here is a link with the possible solution. Let me know if you need any other info. Best wishes. th-cam.com/video/SGH7U7axY0k/w-d-xo.html
Idotooby thank u. I will look at this n hopefully it will help
Hi, my explore air 2 won't pull in the mat. The rollers roll clockwise when the machine starts to push out the mat or whatever is in there. It won't roll counterclockwise to pull in the mat. The load/unload button blinks as it should when its ready to cut. It does nothing when I press it. Do you have any advice please? thank you
Hmm.. If it does not roll inward at all I would probably start by getting access to the left hand motor as described in my other videos. At that point make sure nothing is jamming it. With the machine unplugged and off you could try rotating the large gear both directions by hand. It should move fairly easy both ways. Note if there is any strong resistance or unevenness. Also visually inspect the gears for any signs of damage or debris as well as the roller itself. If that all checks out you then want to test your motor as described in the video. Let me know if you run into any troubles or what you find.
@@Idotooby thank you. i'll try tomorrow
@@Idotooby I took of the left side. Rolled the gears. They were kind of hard to move. Nothing is in them. I'll work on them more later. ty
@@kittykatapult8259 Could be something that got dragged in or something wrong with the roller itself. You just barely see the drive roller underneath the top roller. It is sandwiched in-between the bottom of the case. It would require taking the whole top off of the bottom case to see it. Let me know what you come up with.
@@Idotooby I've got the whole thing apart. Lots of glitter and glue and general yuck on the rollers. Cleaned them with 91% alcohol. nothing else stuck. going to check motors next with the battery. thanks for helping me
How do I avoid short outs ?
If you mean avoid them while working on electronics, you can wear a static wrist band to absorb any electrical energy.
If you are referring to avoid shorting the machine out in general, then... There is not much you can do except of course if you use the cartridge. In that case do NOT use the cartridge slot!!
I believe the problem lies either in poor component quality control, or could possibly be something due to poor engineering either hardware or firmware. I also wonder if a cartridge could cause it as it is within the same circuit as the cartridge. Therefore, I vehimently advise against using the cartridge slot at all. The software has all of the fonts and things without them so I wouldn't risk it.
What if it goes one way but not the other way
Our Cricut Explore Air 2 Clamp B is malfunctioning. As soon as power is turned on the motor that raises and lowers the blade turns on and goes up and down constantly not allowing to do anything else. Have you seen this? Do you have any suggestions?
Random guess without seeing it in person... Check the sensor that tells if the blade is all the way up. could be something (debris) in the way, a board error... I would start by checking the motor. You could disconnect it and see if you can get clamp A to draw. That would tell you a lot of info.
@@Idotooby i unplugged the motor for clamp B obviously it stopped it from doing it, but no it would not do any other operation. So the the program or circuit board is still telling it to operate that function before doing anything else. I will have to look for sensor didnt notice one. Is it a light sensor or physical sensor?
The sensor here. th-cam.com/video/aNqq-6n_vqs/w-d-xo.html
@@Idotooby yes thats what i thought. I unplugged that sensor and cleans terminals. And cleaned the front of that sensors. No change power on and that motor will run untill system powersitself off
Did you try to force firmware update?
put the machine in Firmware or Recovery Mode by starting with the machine powered OFF and disconnected from the power supply. While holding the load mat button, reconnected the power supply into the machine and the power light should turn RED.
Once red, go to Design Space. select the Update Firmware
option (three lines in the top left) and click.
my cricut explore air 2 carriage isnt moving, also the power button blinks red & white. I cant use usb or bluetooth either.
Check the motor connections. red and white flashing usually indicates an open circuit somewhere pertaining to the motors.
@true talker 101 did you manage to fix your carriage problem?
The light on my Cricut air 2 comes up but it still won’t detect marks. .when I tried to calibrate it machine could still not detect marks. Help please
If what you are saying is that the machine works fine other than the print and cut function. Then most likely your solution will be to replace the light guide on the sensor. Here is a video where I did so on a maker for free. It is useful information and similar to the explore models. th-cam.com/video/SGH7U7axY0k/w-d-xo.html Let me know if that helps. Best wishes.
Two days ago the machine struggled to detect the sensor marks and then I unplugged everything and plugged everything back in, keep in mind the light was bit was not able to read the marks. After I plugged everything back it suddenly was able to read and cut sensor marks.
Today, when I tried to use it , it did not want to cut again . Unplugged everything and it still would not read the marks.
I tried calibrating and as it was Scanning the picture suddenly the light sensor stopped at a corner during the scanning process and just made a weird not loud sound .🤷🏻♀️
The light sensor was “on “ it’s never been not on .
My on off button won’t light up. Bought a new cord and still won’t help. Please help
did you fic your issue my doesnt turn on..the power brick light is solid green but as soon as i connect it to the cricut its starts blinking
my cricut explore air 2 has a solid red power button and wont connect at all. someone please help me. ive tried contacting the cricut people but they keep telling me the same thing and its not working
Watch this th-cam.com/video/U4x5qh58iE8/w-d-xo.html
It will tell you how to fix it or if it is unfixable. Best wishes.
I’m having the same red light issue! I seen your previous video about jammed pins. When I place metal between pins the red light will turn off but when I pull it out the red light comes back on. It’s almost reverse I think. Does that mean I have a jammed pin?
I do not advise sticking something in to diagnose. Simply disconnect the cartridge after accessing it by taking off the left side. If the light goes out, viola... you more than likely have a crossed pin in the cartridge. If that is the case you can try to locate the short or let me know if you need a replacement cartridge. Alternatively you can use it without the cartridge without ill effect. I hope this helps.
@@Idotooby i have the same exact issue as veronica calderon, (i have my replacement machine on the way so trying to fix the defective one) when the red light first came on i found 2 teeny tiny little metal wire looking pieces that came out of my machine! any idea on what they could possibly be from?
Mine has a red light i unplugged the cartridge still shows the red light still and followed everything and still not turning off. Help.
Unfortunately based on what you told me, if you do not have a warranty, then you are most likely out of luck unless you can find a used cheap main circuit board which are as rare as hens teeth. Sorry, but it is more than likely a short on the main board and more or less a giant paper weight.
@@Idotooby last night the red light went off but still no power to it
Hi! My Cricut Explore Air cartridge port is not working. It will not recognize that a cartridge is in it. Any advice?
My recommendation is not to use it at all. The circuit those ports are on are susceptible to fail, and will leave the whole unit useless. Most of the things the cartridges can do can be done without them. You could check for a disconnected cable if you absolutely need to, but my recommendation is not to use it. I have about ten machines that have a problem with that circuit crossing with another that shorted out the whole system. Hope that helps.
@@Idotooby Thank you! I am trying to find an adapter now which doesn't look like it will be easy.
@@juliefarris1616 What type of an adaptor are you looking for? If you are talking about the cartridge port, I have a good one, if you are certain that is the problem. Have you tried multiple cartridges?
@@Idotooby The Cartridge Adapter that plugs into the computer. Cricut offers it on its website but it is always out of stock. cricut.com/en_us/cartridge-adapter.html
I am guessing they discontinued it as it is not needed as the software now offers what the cartridges did.
My print and cut sensor black box was unglued causing it to be a bit loose. Could that be why it’s not working properly on that feature?
Hard to say for sure, but could be. Make sure your print is good then if it still has trouble, I would glue it and find out.
Hey! could you give your email? have an similar issue with my machine
mikebotor@gmail.com
Can anyone email you? I have a question about my carriage.