Why The Best CEO's Invest in Customer Experience
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- เผยแพร่เมื่อ 29 ส.ค. 2013
- Customer experience is a hot topic for companies of all sizes and industries. I put together this compilation video for you to hear what Steve Jobs (Apple), Richard Branson (Virgin), Jeff Bezos (Amazon), Tony Hsieh (Zappos), Gary Vaynerchuk (VaynerMedia) and Herb Kelleher (Southwest Airlines) have to say about customer and employee experience.
If you learned something by watching this episode, please subscribe to my channel, share the video and click upvote/thumbs up.
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Want even more education? Register for my FREE webinar, The Essential Guide to Customer Experience and Employee Engagement Success Webinar. www.michelfalcon.com/watch-web...
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About Michel: Before the age of 30, Michel was hired by several billion-dollar companies including Verizon Wireless, BlueCross BlueShield, Electronic Arts, Illumina, as well as many others to improve their customer experience and employee engagement.
As CEO of Trogon Agency - his customer experience and employee engagement advisory firm - he has worked with leading and emerging companies to help them become more customer and employee-focused. During this time he also founded Experience Academy - an online course to help companies of all sizes increase their customer and employee loyalty. His goal is to help 1000 companies every year reach their goals. Michel’s keynote speaking service is represented by the National Speakers Bureau. He calls Vancouver, Canada home.
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More info here:
Website (personal brand): michelfalcon.com
Website (online course): experienceacademy.co/
Website (agency): trogonagency.com/
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Find Michel here:
Twitter: / michelfalcon
Facebook: / michel.falcon.1
Linkedin: / michelfalcon
Instagram: / michelfalcon
Great mash-up, Michel. Thanks for sharing some great clips about awesome customer service philosophies.
Anything Richard Branson, I love. WOW! Have I just become a stalker or a groupie?
Is there any qualifications which would be beneficial for someone who wants to pursue a role in customer experience? Great help
Gary Vaynerchuck is outclassed. Not a billionaire
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Steve Jobs is most likely not telling the truth here. In a statement available on TH-cam, Wozniak said Jobs always asked him what he could do next or if things are possible. This implies he did it exactly the other way.
Levi Smirnoff hence he said, I’ve probably made this mistake more than anyone else in this room
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