Awesome video explaining and showing In depth detail of what happened and what Tekton did to fix the issue. Tekton is a great company and they do a great job.
Thank you!! I've been pretty impressed with Tekton this far. Their stuff isn't as good as quality USA-made tools, but the value proposition is definitely there. And they are producing some of their tools here, which I fully support and hope continues.
Awesome video! I have one of these coming and see from the photo it looks to be the newer revision. Will make sure when I receive it but I appreciate your in depth video and showing the actual design changes
Nice video. I had that same model fail. The dial cover popped off and something internally came apart. The warranty process was quick and easy. But the replacement doesn’t inspire much confidence. I need to check if the new one is the updated version. Since then I got a good deal on a used snap on so I brought the tekton home. The broken one is sitting in my overflow box.
Thanks for watching! I was quite impressed with the warranty process - not sure if it's always that smooth or if it was just because this was a product with a known issue? Hard to say, unless I break another tool, I suppose : )
They most likely kept the model number the same in order for people who bought the older torque wrench to qualify for a warranty replacement, because as you know, lifetime warranty only applies to the lifetime of the tool, and the moment the model number changes, the lifetime has expired. I learned this the hard way with a different company who decided that changing the color pattern of a tool was justification enough to change the model number even if nothing else changed and thus voided everyone's warranty who bought the older one. which goes to show Tekton is looking out for their consumers cause that head redesign would have been more than enough to justify calling it a new model torque wrench.
Thanks for the insight! I honestly didn't realize that was how "lifetime" warranties worked. If that is indeed the reason Tekton did what they did, I'm even more a fan of them. Cheers!
Thats interesting, they are selling off all the 32 tooth models to the UK market - I wasn't able to find any retailer selling the 72 tooth model in the UK, only Amazon selling the 32 tooth - I had to import the newer model and after this video i'm glad I did!
Thanks for watching, John. I'm going to give silver solder a try, just to see how strong it (the J-B Weld didn't hold up). I don't care about the old wrench, as I have the new one, so now we're just experimenting. May also do a video of taking it apart to see how a split-beam torque wrench actually works.
Tekton is simply amazing. I have broken the 3/8 breaker bar a few times and now they don’t even ask for pic. I absolutely believe they are far better quality and service then snapon.
I was definitely impressed with the service. Not saying their tools are the best quality out there, but for the price and customer service and going to stick with the brand for most of my purchases.
Evening, Gerardo. That was just a couple of weeks ago - haven't even needed to use a torque wrench since then. But I'll definitely post a follow up if it fails. I hope it doesn't - that would shatter my delusion that J-B Weld can fix anything : )
I have had more Tekton ratchets break than any other brand. I went and tossed them in the trash and instead used other brands such as Icon, Kobalt, etc., and no issues.
Thanks for watching! So far, this is the only Tekton tool failure I've experienced. I use their 1/4" and 3/8" standard ratchets all the time. Will definitely post something if I experience issues with their other offerings.
This is one of the biggest mysteries to me. Why would anyone buy an Asian-made rip-off instead of buying the original and legendary American-made Precision Instruments Split-beam torque wrench to save less than 100 Dollars?
Evening. Thanks for watching. I'm with you. However, you need to check your facts - the difference isn't even close to $100. As of this comment, the Tekton 3/8" split-beam is $115, and the Precision Instruments 3/8" split-beam is $138. You'd have to be crazy to buy the Tekton just to save $23. I bought the Tekton because I had their rewards and a gift card, so with shipping and tax, I paid $7 for mine. My 1/2" is a CDI, so I do own some nice tools : )
@@rckclmbr85 You paid $7 for a torque wrench? I'm impressed and I would do the same thing when I was young and I didn't have much money back in the 1980s and 1990s. I was saving for months to purchase each of my Proto torque wrenches. Each one was over $300.00 Canadian back in 1997 and 1998, but I don't regret it because the quality was as if they were made by Rolex. I still own them today and they look like they just came from the factory. Electronic torque wrenches were just a dream for most people, even professionals until recently.
That's quite an investment! I do appreciate and am willing to pay for quality - especially if it's made by my "neighbors". Sometimes I have to be practical. Those Protos do look nice, though... : )
Lesson learned the hard way! Actually broke the cylinder head bolt on my vintage Honda trail 90 with a cheap-o. Have since upgraded to CDI. I suppose if you are only doing lug nuts, it really isn’t that that crucial.
Damn! I'm sure that was fun to extract and repair. I really like my CDI 1/2" - a definite example of getting what you pay for. I just don't have one in 3/8", yet. Someday, maybe : ) Thanks for watching!
one thing i love about Tekton is their customer service, they 100% support the tool and the user
Awesome video explaining and showing In depth detail of what happened and what Tekton did to fix the issue. Tekton is a great company and they do a great job.
Thank you!! I've been pretty impressed with Tekton this far. Their stuff isn't as good as quality USA-made tools, but the value proposition is definitely there. And they are producing some of their tools here, which I fully support and hope continues.
Awesome video! I have one of these coming and see from the photo it looks to be the newer revision. Will make sure when I receive it but I appreciate your in depth video and showing the actual design changes
Thanks, James - I appreciate the kind words! I'm glad it could help with your pre-purchase research : )
Nice video. I had that same model fail. The dial cover popped off and something internally came apart. The warranty process was quick and easy. But the replacement doesn’t inspire much confidence. I need to check if the new one is the updated version. Since then I got a good deal on a used snap on so I brought the tekton home. The broken one is sitting in my overflow box.
Thanks for watching! I was quite impressed with the warranty process - not sure if it's always that smooth or if it was just because this was a product with a known issue? Hard to say, unless I break another tool, I suppose : )
They most likely kept the model number the same in order for people who bought the older torque wrench to qualify for a warranty replacement, because as you know, lifetime warranty only applies to the lifetime of the tool, and the moment the model number changes, the lifetime has expired. I learned this the hard way with a different company who decided that changing the color pattern of a tool was justification enough to change the model number even if nothing else changed and thus voided everyone's warranty who bought the older one. which goes to show Tekton is looking out for their consumers cause that head redesign would have been more than enough to justify calling it a new model torque wrench.
Thanks for the insight! I honestly didn't realize that was how "lifetime" warranties worked. If that is indeed the reason Tekton did what they did, I'm even more a fan of them. Cheers!
Thats interesting, they are selling off all the 32 tooth models to the UK market - I wasn't able to find any retailer selling the 72 tooth model in the UK, only Amazon selling the 32 tooth - I had to import the newer model and after this video i'm glad I did!
You might be able to get a pawl set for a proto wrench or other similar type to repair the old one.
Thanks for watching, John. I'm going to give silver solder a try, just to see how strong it (the J-B Weld didn't hold up). I don't care about the old wrench, as I have the new one, so now we're just experimenting. May also do a video of taking it apart to see how a split-beam torque wrench actually works.
Tekton is simply amazing. I have broken the 3/8 breaker bar a few times and now they don’t even ask for pic. I absolutely believe they are far better quality and service then snapon.
Which part of the breaker bar failed? I hope that required a lot of effort!
Yeah I don’t have a ton buy a few tools I do have from tekton seem good. Their warranty seems to be incredible!!
I was definitely impressed with the service. Not saying their tools are the best quality out there, but for the price and customer service and going to stick with the brand for most of my purchases.
Nice job!
Have you done a follow up? Im curious to see if JB Weld would be strong enough to hold for a long time.
Evening, Gerardo. That was just a couple of weeks ago - haven't even needed to use a torque wrench since then. But I'll definitely post a follow up if it fails. I hope it doesn't - that would shatter my delusion that J-B Weld can fix anything : )
@@rckclmbr85 the new one is completely different I’m definitely going to ask them for that one when I order mine this week.
Just posted an update...and here I thought J-B Weld could fix everything but a broken heart : \
th-cam.com/video/Nu_ZvJXqe6Q/w-d-xo.html
Evening, sir. My assumption is that they no longer sell the "Gen 1" model. However, you never know. Best of luck!
Interesting
If anything, this video makes me want one 😂
I think Tekton is a great company and makes solid tools - my overall experience has been very positive. Thanks for watching!
@@rckclmbr85 no thank you for uploading. Very informative.
Snap on style
I have had more Tekton ratchets break than any other brand. I went and tossed them in the trash and instead used other brands such as Icon, Kobalt, etc., and no issues.
Thanks for watching! So far, this is the only Tekton tool failure I've experienced. I use their 1/4" and 3/8" standard ratchets all the time. Will definitely post something if I experience issues with their other offerings.
This is one of the biggest mysteries to me. Why would anyone buy an Asian-made rip-off instead of buying the original and legendary American-made Precision Instruments Split-beam torque wrench to save less than 100 Dollars?
Evening. Thanks for watching. I'm with you. However, you need to check your facts - the difference isn't even close to $100. As of this comment, the Tekton 3/8" split-beam is $115, and the Precision Instruments 3/8" split-beam is $138. You'd have to be crazy to buy the Tekton just to save $23. I bought the Tekton because I had their rewards and a gift card, so with shipping and tax, I paid $7 for mine. My 1/2" is a CDI, so I do own some nice tools : )
@@rckclmbr85 You paid $7 for a torque wrench? I'm impressed and I would do the same thing when I was young and I didn't have much money back in the 1980s and 1990s. I was saving for months to purchase each of my Proto torque wrenches. Each one was over $300.00 Canadian back in 1997 and 1998, but I don't regret it because the quality was as if they were made by Rolex. I still own them today and they look like they just came from the factory. Electronic torque wrenches were just a dream for most people, even professionals until recently.
That's quite an investment! I do appreciate and am willing to pay for quality - especially if it's made by my "neighbors". Sometimes I have to be practical. Those Protos do look nice, though... : )
Lesson learned the hard way! Actually broke the cylinder head bolt on my vintage Honda trail 90 with a cheap-o. Have since upgraded to CDI. I suppose if you are only doing lug nuts, it really isn’t that that crucial.
Damn! I'm sure that was fun to extract and repair. I really like my CDI 1/2" - a definite example of getting what you pay for. I just don't have one in 3/8", yet. Someday, maybe : ) Thanks for watching!