I've had a card skimmed. The moment the scammer tried to use the card, the bank flagged the transaction, blocked the charge and called me. As soon as I verified that wasn't me, they cancelled the old card and issued me a new one. That's the way it should happen.
The only problem I have with the way you handled this, and a lot of people handle it this way, is telling the scammer where they've messed up. If you don't tell them, they can't fix it or change it for the next target/victim!
8k went through and didn't trigger fraud for a Costco card? WTF? I got a fraud alert this morning, someone using my card to spend $1100 at walmart dot com. I don't think the amount in my case was the red flag, but probably the shipping address.
I've run over $10k online using my costco card, so I have a suspicion that they worked an arrangement with Visa to allow more stuff to go through than a normal card would allow without flagging.
My wife and I spent like $400 on the Walmart car-side pickup service and it triggered our fraud protection too. Apparently it processed the transaction in like Arizona or something and we live on the east coast.
@@khsea5210 As Ed Bolian put it... you may have insurance on your fleet of rental exotics, but it is with the understanding there will be no claims on said policy. Should you decide you have to cash in the policy, the understanding is you will not be invited to renew. Essentially, insurance is your absolute last resort in these situations, and then you burn that bridge with that particular insurance company, making it harder to conduct business in the future.
@SirVixIsVexed I don't really know for sure. I'm more or less parroting verbatim, what Ed Bolian said when he had one of his cars stolen early in his career. I can speculate that it has something to do with the massive liability of even a single exotic car, never mind a fleet of them, and handing them off to inexperienced people who've never driven something even close to that fast in their lives, as a business model. No matter how thoroughly, how carefully you vet your customers, people are people, and even the smartest person can make dumb decisions when backed into a corner, whether by situation, ego, or peer pressure. So the insurance company is basically of the stance, you have to have insurance to operate the business, but we are not prepared to take on this liability, so, it is up to you, the business owner, to eat that liability, should the situation ever arise.
My credit card company has called me on several occasions to see if I was making a high dollar purchase. One time it was me buying the other time it was not, I was not offended.
I think it was more so a weird situation to put someone in and/or laziness. - Vendor calls bank and wants the bank to let the customer know his card may be used for fraud purposes - Bank calls customer, customer denies the charges and now has to go through and explain the situation on how they found out and help fix the problem.
There's nothing to "explain". "Hi, this is Bill from Visa. I've been asked by a vendor to verify a purchase. Can you please confirm whether or not you are trying to spend $ 8,000 on a car rental?... Okay, thanks.... Your fraud claim number is 2019-09-3216. I'm canceling your card and sending you a new one. When you get your bill, please be sure to verify if there are any other fraudulent charges. If there are, please call us back and reference your claim number. Have a good day."
Nice work on this one. Due diligence goes a long way, and shows you’re an experienced and reputable business owner. Thanks for taking the time to have a meetup at Whiskey Cake in Plano, TX earlier this year, by the way. Had really shitty time at work that day, and that’s been the highlight of 2019 for me. You’re a cool as guy, Rob.
People are such scumbags these days. Glad you take time and check into things for people even though it looked as though it went through. You probably saved someone from a huge headache.
Defiantly agree with Rob, these credit card companies don't care about fraud. Someone got my card info and was using it to buy things over in Germany and not a single word from the banks. Got my bill and they had racked up over $3500 in charges
This is spot on! Anytime that I’ve done a credit card transaction and something didn’t look right, sound right, or the customer just appeared to be a little too anxious to prove that he was legit, I could bet my last money that a fraudulent transaction was in the works.
They don't care about fraud much because the costs fall on the seller/vendors not on the customer/cardholders or the credit card companies. If there is fraud, the merchant eats the losses.
That's what I was thinking I have the card he's talking about the Citibank / Costco membership card and it has some really good Kickbacks for the first year but I can say I always had good coverage from discover if a charge is weird or large I could text immediately asking me if it was legitimate or not. Now I'm thinking I'll never get something like that from Citibank
Too bad my bank wasn't everywhere. Never been burned , had a recent issue they caught ,and if you go out of town on vacation, you better call them they will shut your card off. Hudson valley federal credit union in upstate NY, I'll never go to another bank.
@@joeshmoe9233 basically, its a cruise full of exotics and other similar sporty cars that goes through some great scenic routes across the US and Europe
So you don't actually know if it was a scam? Everything checked out for the most part. Google the guy who was gonna pick it up. He's probably the scammer who wants to drive the car. Should of accepted the charges and had the cops wait for him to arrive. Would of made a great video lol.
Everything didnt check out for the most part? You must not be very savvy. Rob is trying to avoid the inevitable chargeback that will almost certainly come when the real owner says "hey I didnt spend $8000 on a rental!". The fact that the card is actually a costco co-branded card, and the VISA/mastercard discrepancy is a HUGE red flag here. Everything did NOT check out for the most part, not even close.
@@Clapxiomatic it was sketchy, but everything went through and the credit card people even said it was fine. It was probably a scam, but the potential scammer was pretty good as he sent everything Rob wanted except for what the charge name was. That was the only thing that he couldn't produce.
Team Shmo are you stupid? He asked the scammer a specific question and the scammer dodged the question. He asked him how much exactly was the charge and what was the name of the company on the charge. He didn’t answer.
Good catch Rob! You potentially prevented your car from being stolen. I had a similar situation (I'm in a different business) when I sensed a fraud and I called the credit card to tell them about that. They were completely unmotivated to solve the problem. The reason for that is that credit card will reverse the charges, leaving the vendor high and dry. That's unbelievable, but unfortunately that's the way it is.
Dude, you’re amazing for not just taking the money and looking a little deeper cause you had a feeling. I wonder if the actual owner of the card knew anything happened? 🤔
Same thing happened to me. Got a call from best buy that there was a phone order for 3k worth of camera equipment and did I purchase them. Told them no. I was told that the person was going to pick it up at their local best buy. Told them to call the police, have the person pick it up, then arrest them for fraud. Best buy said no, we will just cancel the order. So they had the opportunity to catch the person but didn't. Most likely continued with ripping stores off
Well-played, Rob! I work in the cyber security field, and that includes PCI data. You certainly spotted some good red flags, and I'd do business with you in a heartbeat because of your diligence.
A customer left their card at the bakery I work at, called the number on the back of the card to see if they could contact the customer and tell them where they left it. They weren't interested in doing that, they just said they'd cancel the card and issue them a new one and told me to cut it up. You'd think a simple phone call would be easier and cheaper than the cost associated with having someone print a new card and mail it to them. But my manager held onto the card for a month to see if the customer ever came looking for it because he didn't think they'd believe that we cut it up and they'd be mad.
Having my credit card company call me to confirm a charge is the same as being carded at a bar, I love when both happen because they give me peace of mind (one about my finances and the other about how quickly I’m aging).
Rob, I've had the same problem with credit card companies not wanting to work with me on fraud charges. Thanks for this one. Jay, the guy who had the 2000 yellow Acura NSX that you should of bought!
When you call in & that happens, ask to speak to their manager. Then tell the manager you want to be transferred to the fraud department. I worked at a couple bank call centers, it’s no joke to them.
Try that with either Amex or Capitol One. Both those companies ALWAYS contact me immediately whenever I run a large charge or overseas and even sometimes out of state. I receive a text from Cap One asking me to confirm the charges. Amex calls me to verify. Citi Bank has NEVER contacted me about charges even using Citi Prestige card and high charges. Crazy.
Good job rob, I work in the banking industry and I know for a fact that there are people put there that spend 8 hours a day just like a job trying to commit fraud. Mitigate your risk !
I used to be an executive with Hertz. You really should never accept a credit card unless the cardholder is available to sign the rental agreement and other documents that you require a renter to sign. We got burned on a monthly luxury car rental because the CC company refused the charge due to the fact that the (soon-to-be) x-husband had used his wife's card (same last name) and the wife told the CC card company that she never authorized the charge. We had a few similar burns regarding alleged co-workers supposedly at the same company. The AMEX Corporate card authorization went thru, but then we were charged back as AMEX said that the actual holder of the card never authorized the car rental.
@@mickdavis2385 With the amount of money he loses out on maintenance, insurance ,repairs, claims, new car purchases, legal bills, depreciation, its hard to believe he's turning a profit. he must be pulling in ALOT of revenue to offset those costs.
@superspeedersRob the first 6 digits of the card is the BIN, it tells you what kind of card and what company's card it is, always make sure it matches the card they say it is
Back when that fraudulent check scam was hitting it's stride (in particular the one where they hire you as a processor then send you checks to cash) I knew of this scam just on knowing it was money laundering by the description, but I played along and had them send me a check. Took it to the Wells Fargo bank near and asked them to check the check before processing told them I suspected it was a stolen check. It was, they called the account holder and confirmed it... Sometimes you just have to go into a branch to get someone who cares...
I work for a credit card company. Easier option for you is to ask the guy for a phone number. Call the credit card company and ask to verify that number. Cc can verify information not release it. If the number verifys you can call the cardholder directly. If it does not verify refuse payment until he provides you verifiable information.
Good job. You saved yourself a heap of trouble and you saved a someone from being charged $8,000. I know they wouldn't have to pay it, but they would have to fight it. And you'd be stuck replacing a lambo. It would either be stolen or totaled.
The card companies are concerned with fraud but fraud department alerts are normally setoff by an algorithm, most fraud is put on the vendor to approve/deny the transaction which is why you have to fight chargebacks. When talking to card companies trying to confirm fraud they are really protective of customer information but will sometimes also verify the card owners phone number which at least gives you a verified contact.
You should send a specific number charge like 13.27 and change it every time and have the renter tell you what the number is. That way you can validate that they have access to the account.
Love these video's really helpful so many thanks. Did I miss the update on the Sixt curb wheel charge did you have to pay I believe you was going to consult legal advice as you had pictures of damage already there?
Should have told him you will have the car ready and call the police to meet him at the pickup. Local law enforcement will arrest him on suspicion of fraud and he can try to talk his way out of jail. As a business owner who has tried to deal with card companies, this is the way to go.
The whole reason I have TH-cam premium,I think its $11.99 a month so worth it to me to never have ads it's bad enough having everyone doing there video sponsors they go thru in beginning like rob dos without having the 3 or 4 commercials thru out the rest of video
yeah ive had some bad photoshop jobs sent to me. i usually ask them to hold it on an angle. no straight-on shots for security reasons so no one can just copy it. thats just so if its legit they dont think anything. the idea of them doing a photoshop job and then angle it right is slim to none
I experienced a similar thing with AMEX over ten years ago. Found three fraudulent charges on my card, all airline ticket purchases. Well, two of the three flights had already occurred. But the THIRD flight wasn't for two weeks from when I spotted the fraud and called AMEX. As I was going through the process with the rep, I finally asked, "So, you're going to show up at the check-in counter to catch this thief, right?" It was an $1,100 charge, so above the felony theft threshold at the time. I figured they'd absolutely have the cops show up to arrest this thief. All I got was, "Well Mr. 'Smith,' we'll take care of it..." and they admitted that they WEREN'T planning on showing up to arrest the holder of a stolen airline ticket. LAME.
I had discover card call me once about a suspicious charge and asked if it was me. At which time I informed them I don’t own a discover card. It was a pain to get the whole thing cleaned up. Apparently someone had gotten my information and ordered about 4 or 5 deferent cards but discover card investigations team tracked them down and got them arrested. After that I signed up for a discover card. With that kind of service and I’m not even a customer. I had to support the company.
You should do a video on your thoughts of car companies stopping or reducing production of the internal combination engine and going with EV. About 6 months ago VW said they were halting production of their engines and I read an article that said Daimler will be doing the same. The thing is it was from one source.
@@billyrudd2786 I am not knocking EVs it's just that it's not viable. As you said. Also there has been one source on this subject so my knee jerk reaction is to call BS. Also it makes me think of the 2000s with the hydrogen fuel as being the next big thing. That went belly up.
I work in fraud prevention for new credit card accounts and some of the documents I see 😂 if your gonna fake a social or license get the fonts and format right. The fraudsters act like we don’t have working eyes.
I took a long vacation to Yellowstone. On the road, heading there, I realized my 42-quart cooler (drinks and food on the way..I'm cheap!) was leaking. I pulled into a Wal*Mart, and tried to spend $30 on a cooler. My card was declined. I went nuts, and discovered that it was because I was out of state. Note to self...CALL THE CREDIT CARD COMPANY BEFORE YOU TRAVEL! Worked out great, and I'm glad they did this. It could have been after a fancy meal, or worse, checking out of a 4-star hotel after five days, with a $1400 bill.
Chase called me regarding charges that seemed fishy to them and I told them they were fraudulent charges. They were like "we're canceling this card and sending you another one".
Its pretty easy why they didnt care, its because they would rather charge you back. Thankfully all companies are not the same, but CITI is notorious for that.
The only ones less interested in preventing CC fraud than the CC company is the police department. My Visa got skimmed and they took cash out of two ATMs before a fraud alert popped up. Called the sheriff and they said they don't investigate those kinds of crimes and I wasn't the victim, my CC company was so I wasn't allowed to file a report anyway. I told them the last place I used it (gas station) and the two banks, all of which had cameras that would have made it as easy as possible to catch them. They don't care.
Having both a visa and a mastercard. I have to say mastercard is way better. With customer service, better service altogether, and way more proactive for trying to prevent fraud.
Citibank doesn't care about their customers. But I can tell you I know every time my Discover card is swiped because I get a notification. And if they see a payment that maybe is suspicious and doesnt follow spending they immediately call me.
The card companies aren't that interested in checking with the client because they can do a merchant chargeback and you eat the cost. If you remind them that that they charge it back AFTER you asked them to verify it with the customer, the courts will not only tear them a new one but also probably hold them liable for the cost of stolen property - and that you're recording the call in addition to their employers recording the call, you'll hear a rapid change of tune.
My bank is ruthless, anything $100 or over they automatically text me the transaction so this would never fly. Over the years they have caught two assholes that had my card number from whatever before I even knew anything happened.
I've had a card skimmed. The moment the scammer tried to use the card, the bank flagged the transaction, blocked the charge and called me. As soon as I verified that wasn't me, they cancelled the old card and issued me a new one. That's the way it should happen.
What bank do you use if you don't mind me asking?
James Louis Amex is very good with fraud
@@jameslong289 Canadian Tire MasterCard. They're not a full on bank, but they take fraud seriously.
I worked at a local bank in Florida for 2 years... and I can confirm that's exactly what we did.
@@jameslong289 I use Wells Fargo. Most big banks and credit cards do this now. You can set it all up on their mobile app.
How much would you charge me if I want to just sit in the Lamborghini and make vroom noises?
Ha ha .. GOLD !
LOL!
And eat spaghetti?
About $2000
It depends on your credit card rep.
Bout tree fiddy
The only problem I have with the way you handled this, and a lot of people handle it this way, is telling the scammer where they've messed up. If you don't tell them, they can't fix it or change it for the next target/victim!
I appreciate all these videos on the inside of the business. Keep them up
my car was broken into a while back and my costco card was stolen. might have been mine lol
Thanks for being a great guy Rob
8k went through and didn't trigger fraud for a Costco card? WTF? I got a fraud alert this morning, someone using my card to spend $1100 at walmart dot com. I don't think the amount in my case was the red flag, but probably the shipping address.
Imagine stealing someones credit card and deciding out of all the stores out there you go to walmart
I've run over $10k online using my costco card, so I have a suspicion that they worked an arrangement with Visa to allow more stuff to go through than a normal card would allow without flagging.
@@beth.l8608 can buy a lot from walmart. TV, computer equipment, cell phones, furniture,
Depends on your credit limit too. $10k might not be that much compared to your total limit.
My wife and I spent like $400 on the Walmart car-side pickup service and it triggered our fraud protection too. Apparently it processed the transaction in like Arizona or something and we live on the east coast.
That lamborghini was probably going to be stolen, shipped somewhere and some guy would get a Lamborghini for the cost of shipping overseas
Obviously with it being rented using a stolen CC and all.
Rob, that would not have been an 8K$ fraud.
You would have lost your car.
Exactly what I was thinking.
Iam sure Rob's Lambo is insured. So he might even be up on payout if there is a fraud.
Kyle Hawk, you never get full value
@@khsea5210 As Ed Bolian put it... you may have insurance on your fleet of rental exotics, but it is with the understanding there will be no claims on said policy. Should you decide you have to cash in the policy, the understanding is you will not be invited to renew.
Essentially, insurance is your absolute last resort in these situations, and then you burn that bridge with that particular insurance company, making it harder to conduct business in the future.
@SirVixIsVexed I don't really know for sure. I'm more or less parroting verbatim, what Ed Bolian said when he had one of his cars stolen early in his career.
I can speculate that it has something to do with the massive liability of even a single exotic car, never mind a fleet of them, and handing them off to inexperienced people who've never driven something even close to that fast in their lives, as a business model. No matter how thoroughly, how carefully you vet your customers, people are people, and even the smartest person can make dumb decisions when backed into a corner, whether by situation, ego, or peer pressure.
So the insurance company is basically of the stance, you have to have insurance to operate the business, but we are not prepared to take on this liability, so, it is up to you, the business owner, to eat that liability, should the situation ever arise.
My credit card company has called me on several occasions to see if I was making a high dollar purchase. One time it was me buying the other time it was not, I was not offended.
I think it was more so a weird situation to put someone in and/or laziness.
- Vendor calls bank and wants the bank to let the customer know his card may be used for fraud purposes
- Bank calls customer, customer denies the charges and now has to go through and explain the situation on how they found out and help fix the problem.
There's nothing to "explain".
"Hi, this is Bill from Visa. I've been asked by a vendor to verify a purchase. Can you please confirm whether or not you are trying to spend $ 8,000 on a car rental?... Okay, thanks.... Your fraud claim number is 2019-09-3216. I'm canceling your card and sending you a new one. When you get your bill, please be sure to verify if there are any other fraudulent charges. If there are, please call us back and reference your claim number. Have a good day."
I'm glad you show the reality of your business and people trying to steal from you in every way every day....
Nice work on this one. Due diligence goes a long way, and shows you’re an experienced and reputable business owner. Thanks for taking the time to have a meetup at Whiskey Cake in Plano, TX earlier this year, by the way. Had really shitty time at work that day, and that’s been the highlight of 2019 for me. You’re a cool as guy, Rob.
For those kind of prices tell shivam sorry if it's wrong spelling.. I'll deliver a battery from anywhere in US ..
SRAD_AJ _ it's the right spelling
People are such scumbags these days. Glad you take time and check into things for people even though it looked as though it went through. You probably saved someone from a huge headache.
Defiantly agree with Rob, these credit card companies don't care about fraud. Someone got my card info and was using it to buy things over in Germany and not a single word from the banks. Got my bill and they had racked up over $3500 in charges
This is spot on! Anytime that I’ve done a credit card transaction and something didn’t look right, sound right, or the customer just appeared to be a little too anxious to prove that he was legit, I could bet my last money that a fraudulent transaction was in the works.
Today, Mr. Spaghetti tells us how he nearly lost some of his noodles due to some bad meatballs🍝
I kinda come here for ur comments
Best comment ever
ok that was funny lol
should be pasta or spaghetti, Italians don't use the word noodles normally
I only come for the spaghetti
You can tell a bank has massive profits when they couldn't care less about 8 grand in possible fraud. They're insured, really is crazy.
Very cool that you are able to understand your gut feeling and also the way you where able to find all that info. I learned something today. 👍🏻
I have a Citi Bank card. Makes me wonder about their fraud department.
Jose Vega I have a CitiCard and I’m not a fan of it. Rarely use it. Discover, CapitalOne and Bank Of America are better about the fraud stuff.
They don't care about fraud much because the costs fall on the seller/vendors not on the customer/cardholders or the credit card companies. If there is fraud, the merchant eats the losses.
That's what I was thinking I have the card he's talking about the Citibank / Costco membership card and it has some really good Kickbacks for the first year but I can say I always had good coverage from discover if a charge is weird or large I could text immediately asking me if it was legitimate or not. Now I'm thinking I'll never get something like that from Citibank
Too bad my bank wasn't everywhere.
Never been burned , had a recent issue they caught ,and if you go out of town on vacation, you better call them they will shut your card off.
Hudson valley federal credit union in upstate NY, I'll never go to another bank.
They are horrible. They don't catch anything.
Is anyone here still not familiar with his other company?
You talkin about JankSport Motors?
i always pause and go to the comments when the main bit is over, so yes I am unfamiliar with it.
*ADVENTURE DRIVES*
@@nicolasvallejo7323 i now know the name, but I am still not familiar with it. nice try though.
@@joeshmoe9233 basically, its a cruise full of exotics and other similar sporty cars that goes through some great scenic routes across the US and Europe
So you don't actually know if it was a scam? Everything checked out for the most part. Google the guy who was gonna pick it up. He's probably the scammer who wants to drive the car. Should of accepted the charges and had the cops wait for him to arrive. Would of made a great video lol.
Team Shmo, watch the video again
Everything didnt check out for the most part? You must not be very savvy. Rob is trying to avoid the inevitable chargeback that will almost certainly come when the real owner says "hey I didnt spend $8000 on a rental!". The fact that the card is actually a costco co-branded card, and the VISA/mastercard discrepancy is a HUGE red flag here. Everything did NOT check out for the most part, not even close.
@@Clapxiomatic it was sketchy, but everything went through and the credit card people even said it was fine. It was probably a scam, but the potential scammer was pretty good as he sent everything Rob wanted except for what the charge name was. That was the only thing that he couldn't produce.
They don't care, only take after the fact reports.
Team Shmo are you stupid? He asked the scammer a specific question and the scammer dodged the question. He asked him how much exactly was the charge and what was the name of the company on the charge. He didn’t answer.
8k to rent a huracan for 2 days?? No wonder your customers are breaking the cars... might as well at that price.
He said weekend so he probably meant getting it on Friday and dropping off Sunday plus he said delivery so that costs more
4 day rental + delivery.
Rob ain’t Enterprise Rent A Car - it’s a Lamborghini of course the rental is going to be expensive! 🤦♂️
How many boots do you lick a day? Just curious.
I say save your money and buy car parts.
Good catch Rob! You potentially prevented your car from being stolen. I had a similar situation (I'm in a different business) when I sensed a fraud and I called the credit card to tell them about that. They were completely unmotivated to solve the problem. The reason for that is that credit card will reverse the charges, leaving the vendor high and dry. That's unbelievable, but unfortunately that's the way it is.
Inspector Ferretti solves another case while showcasing his cars on the DL. Well done
Dude, you’re amazing for not just taking the money and looking a little deeper cause you had a feeling. I wonder if the actual owner of the card knew anything happened? 🤔
Same thing happened to me. Got a call from best buy that there was a phone order for 3k worth of camera equipment and did I purchase them. Told them no. I was told that the person was going to pick it up at their local best buy. Told them to call the police, have the person pick it up, then arrest them for fraud. Best buy said no, we will just cancel the order. So they had the opportunity to catch the person but didn't. Most likely continued with ripping stores off
Well-played, Rob! I work in the cyber security field, and that includes PCI data. You certainly spotted some good red flags, and I'd do business with you in a heartbeat because of your diligence.
A customer left their card at the bakery I work at, called the number on the back of the card to see if they could contact the customer and tell them where they left it. They weren't interested in doing that, they just said they'd cancel the card and issue them a new one and told me to cut it up. You'd think a simple phone call would be easier and cheaper than the cost associated with having someone print a new card and mail it to them. But my manager held onto the card for a month to see if the customer ever came looking for it because he didn't think they'd believe that we cut it up and they'd be mad.
WOW I love that BMW, it just brought back memories... My cousin had the same one but the Full Stripes from the front right to the back..
Having my credit card company call me to confirm a charge is the same as being carded at a bar, I love when both happen because they give me peace of mind (one about my finances and the other about how quickly I’m aging).
Rob, I've had the same problem with credit card companies not wanting to work with me on fraud charges. Thanks for this one. Jay, the guy who had the 2000 yellow Acura NSX that you should of bought!
I always setup alerts on my card for anything over 100 dollars. I get a simple text yes or no
Looks at the card for 12 hrs... "Smth's not right"... Oh, gotcha, says MC on the front and Visa at the back!
8000$ For a weekend huracan rental😂... rob I love your channel buddy but that’s outrageous
Troy s26 that’s fair for this time of year. It’s the busy season
4 day rental for that car isn't out of line.
When you call in & that happens, ask to speak to their manager. Then tell the manager you want to be transferred to the fraud department. I worked at a couple bank call centers, it’s no joke to them.
I love these stories. Thanks for the knowledge Rob
Try that with either Amex or Capitol One. Both those companies ALWAYS contact me immediately whenever I run a large charge or overseas and even sometimes out of state. I receive a text from Cap One asking me to confirm the charges. Amex calls me to verify. Citi Bank has NEVER contacted me about charges even using Citi Prestige card and high charges. Crazy.
Good job rob, I work in the banking industry and I know for a fact that there are people put there that spend 8 hours a day just like a job trying to commit fraud. Mitigate your risk !
I used to be an executive with Hertz. You really should never accept a credit card unless the cardholder is available to sign the rental agreement and other documents that you require a renter to sign.
We got burned on a monthly luxury car rental because the CC company refused the charge due to the fact that the (soon-to-be) x-husband had used his wife's card (same last name) and the wife told the CC card company that she never authorized the charge.
We had a few similar burns regarding alleged co-workers supposedly at the same company. The AMEX Corporate card authorization went thru, but then we were charged back as AMEX said that the actual holder of the card never authorized the car rental.
Too much hassle to have to go through this as often as you do. Car renting is definitely not worth the headache in my opinion.
I'm sure the numbers at the end of the year beg to differ.
@@mickdavis2385 With the amount of money he loses out on maintenance, insurance ,repairs, claims, new car purchases, legal bills, depreciation, its hard to believe he's turning a profit. he must be pulling in ALOT of revenue to offset those costs.
@@averagejoe2686 Would imagine he would not continue in this line of business if it was hemorrhaging $$$. But you never know.
What happened with Shavam's crusty evo?
NateZ32 he sold it to make the mortgage payments on his $125,000 E36
I always do a small verification charge so they can tell me how much I charged them.
8 grand for the weekend? 😂😂😂
Stunned by Citi's lack of enthusiasm. I have a Citi Double Cash back MC. They have emailed me if they have concerns
Good Job doing your due diligence on this one Rob
Very interesting I'm learning a lot. Keep up the good work
@superspeedersRob the first 6 digits of the card is the BIN, it tells you what kind of card and what company's card it is, always make sure it matches the card they say it is
excellent Rob! This video should be immediately enshrined in the Mr. Spaghetti Hall of Fame!
Back when that fraudulent check scam was hitting it's stride (in particular the one where they hire you as a processor then send you checks to cash) I knew of this scam just on knowing it was money laundering by the description, but I played along and had them send me a check. Took it to the Wells Fargo bank near and asked them to check the check before processing told them I suspected it was a stolen check. It was, they called the account holder and confirmed it... Sometimes you just have to go into a branch to get someone who cares...
I work for a credit card company. Easier option for you is to ask the guy for a phone number. Call the credit card company and ask to verify that number. Cc can verify information not release it. If the number verifys you can call the cardholder directly. If it does not verify refuse payment until he provides you verifiable information.
When 20% of the busisness video is advertisement. You know Rob is great at marketing
Good job. You saved yourself a heap of trouble and you saved a someone from being charged $8,000. I know they wouldn't have to pay it, but they would have to fight it. And you'd be stuck replacing a lambo. It would either be stolen or totaled.
awesome job doing your due diligence... keep up the great work.
The card companies are concerned with fraud but fraud department alerts are normally setoff by an algorithm, most fraud is put on the vendor to approve/deny the transaction which is why you have to fight chargebacks. When talking to card companies trying to confirm fraud they are really protective of customer information but will sometimes also verify the card owners phone number which at least gives you a verified contact.
You should send a specific number charge like 13.27 and change it every time and have the renter tell you what the number is. That way you can validate that they have access to the account.
Great Job Rob. Very well put investigation.
Love these video's really helpful so many thanks. Did I miss the update on the Sixt curb wheel charge did you have to pay I believe you was going to consult legal advice as you had pictures of damage already there?
Should have told him you will have the car ready and call the police to meet him at the pickup.
Local law enforcement will arrest him on suspicion of fraud and he can try to talk his way out of jail.
As a business owner who has tried to deal with card companies, this is the way to go.
I have better things to do then get involved with every attempted fraud.
@@superspeeders fair enough.
Bank of America would like to know your location.
when your watching Rob in the past and you see at least one car that has been destroyed...if only I could tell you past rob
Rob didn't get robbed, well done mate 👍
Mr. Spaghetti sniffs out some other guys meatballs and avoids a really big stomach ache.
Ads are taking over youtube..
TV has 12 minutes to every 30 minute show. Ad's have been long mingled into content.
The whole reason I have TH-cam premium,I think its $11.99 a month so worth it to me to never have ads it's bad enough having everyone doing there video sponsors they go thru in beginning like rob dos without having the 3 or 4 commercials thru out the rest of video
Damn that silver rari...can I buy it for 8k? Lol
Good job Mr. Ferretti.
8,000 for a huracán rental???? I paid 500 a day on turo lol
yeah ive had some bad photoshop jobs sent to me. i usually ask them to hold it on an angle. no straight-on shots for security reasons so no one can just copy it. thats just so if its legit they dont think anything. the idea of them doing a photoshop job and then angle it right is slim to none
Bro, you’re a good story teller
you need proxy filters on your website, only take deposits through there if you don’t already.
Or just do all business over the phone
MORE 500 dollar car challenges! Please!
I experienced a similar thing with AMEX over ten years ago. Found three fraudulent charges on my card, all airline ticket purchases. Well, two of the three flights had already occurred. But the THIRD flight wasn't for two weeks from when I spotted the fraud and called AMEX. As I was going through the process with the rep, I finally asked, "So, you're going to show up at the check-in counter to catch this thief, right?" It was an $1,100 charge, so above the felony theft threshold at the time. I figured they'd absolutely have the cops show up to arrest this thief. All I got was, "Well Mr. 'Smith,' we'll take care of it..." and they admitted that they WEREN'T planning on showing up to arrest the holder of a stolen airline ticket.
LAME.
I had discover card call me once about a suspicious charge and asked if it was me. At which time I informed them I don’t own a discover card. It was a pain to get the whole thing cleaned up. Apparently someone had gotten my information and ordered about 4 or 5 deferent cards but discover card investigations team tracked them down and got them arrested. After that I signed up for a discover card. With that kind of service and I’m not even a customer. I had to support the company.
awesome catch..glad you were on your A game😆👍👍
You should do a video on your thoughts of car companies stopping or reducing production of the internal combination engine and going with EV. About 6 months ago VW said they were halting production of their engines and I read an article that said Daimler will be doing the same. The thing is it was from one source.
They won’t ev isn’t viable
@@billyrudd2786 I am not knocking EVs it's just that it's not viable. As you said. Also there has been one source on this subject so my knee jerk reaction is to call BS. Also it makes me think of the 2000s with the hydrogen fuel as being the next big thing. That went belly up.
@Peter Lemonjello some parking garages have them.
You seem like a stand up guy. Keep it up. If I had the the money, I would definitely be renting from you!!!
I work in fraud prevention for new credit card accounts and some of the documents I see 😂 if your gonna fake a social or license get the fonts and format right. The fraudsters act like we don’t have working eyes.
this is whats on everyone's mind...DID YOU GET YOUR BMW WHEEL BACK
Love your videos, Rob.
Always a wealth of information. Appreciate you bro
Why, I bet that renter was a Nigerian prince.
I took a long vacation to Yellowstone. On the road, heading there, I realized my 42-quart cooler (drinks and food on the way..I'm cheap!) was leaking. I pulled into a Wal*Mart, and tried to spend $30 on a cooler. My card was declined. I went nuts, and discovered that it was because I was out of state. Note to self...CALL THE CREDIT CARD COMPANY BEFORE YOU TRAVEL! Worked out great, and I'm glad they did this. It could have been after a fancy meal, or worse, checking out of a 4-star hotel after five days, with a $1400 bill.
Good job! I can’t believe they wouldn’t call the guy...
What a dark world Rob must live in. Oh, wait, New Jersey.
Today Mr. Spaghetti is cautious about a large portion of pasta for one of his meatballs
Chase called me regarding charges that seemed fishy to them and I told them they were fraudulent charges. They were like "we're canceling this card and sending you another one".
Its pretty easy why they didnt care, its because they would rather charge you back. Thankfully all companies are not the same, but CITI is notorious for that.
The only ones less interested in preventing CC fraud than the CC company is the police department. My Visa got skimmed and they took cash out of two ATMs before a fraud alert popped up. Called the sheriff and they said they don't investigate those kinds of crimes and I wasn't the victim, my CC company was so I wasn't allowed to file a report anyway. I told them the last place I used it (gas station) and the two banks, all of which had cameras that would have made it as easy as possible to catch them. They don't care.
Thank you for having the ad in the beginning so we know to skip 40 seconds ahead
Having both a visa and a mastercard. I have to say mastercard is way better. With customer service, better service altogether, and way more proactive for trying to prevent fraud.
When the credit card goes though your like oh cool the credit card went through.
Yes.
You should contact the Better Business Bureau and report the credit card company that did not want to investigate the report of fraud.
Today Mr Spaghetti tells us how to spot tofu meatballs 🤣
Garbage and unoriginal
Its amazing how lazy the freaking credit card company is. Thats crazy to just make a phone call to the customer
Citibank doesn't care about their customers. But I can tell you I know every time my Discover card is swiped because I get a notification. And if they see a payment that maybe is suspicious and doesnt follow spending they immediately call me.
The card companies aren't that interested in checking with the client because they can do a merchant chargeback and you eat the cost.
If you remind them that that they charge it back AFTER you asked them to verify it with the customer, the courts will not only tear them a new one but also probably hold them liable for the cost of stolen property - and that you're recording the call in addition to their employers recording the call, you'll hear a rapid change of tune.
Rob seems to have bad luck everyday. Strange. I would just have given up all ready!
Its not bad luck, its business. You learn to protect company from fraud which is a multi billion dollar problem every year.
@@superspeeders Rob is 100% right. Ever heard of the "Cost of doing business"
@@superspeeders True! I just feel bad for you that's all! We like to hear good things too! Lol
My bank is ruthless, anything $100 or over they automatically text me the transaction so this would never fly. Over the years they have caught two assholes that had my card number from whatever before I even knew anything happened.
Mr Spaghetti shows how he is not fooled by scam meatballs
that g wagon looking slick
Have you tried calling in a code 10 authorization to your payment processor? They can usually provide much more help in suspicious circumstances.