I REALLY wish I had seen this before buying. I have had the absolute worst experience EVER with NordicTrack. I had to wait nearly 3 months for it to be delivered (and had to chase it down or I’d still be waiting) and guess what? My treadmill hasn’t worked from DAY 1!!! Brand new and hasn’t worked at all! Customer service is HORRIBLE. After 15+ HOURS on the phone and ichat they send me a new motor controller. I just replaced it and IT STILL DOESN’T WORK. I got them to eat the $250 return pick up fee but I didn’t know about the 10% restocking…..HORRIBLE COMPANY. ABSOLUTELY TERRIBLE. DO NOT BUY!!! My Peloton will be here in 10 days…..
As a service provider I cannot speak about their product at this time, however let me just say I completely understand your pain. So much I want to say right now. I’ve done about 20 of those controller/motor swaps in the past several months.
I really enjoyed your review. I like how you didn’t beat around the bush and made it clear how nordic track made you feel by lying to you about the labor.
I was between purchasing a peloton or this machine but this video definitely helped me make up my mind. Peloton it is for us! Thanks for this review and sorry you had to go through this.
We have the x32i, went dead right after 30 days. Support was *awful*. I finally used twitter to direct message them and then finally got somewhere. We replaced the controller board, the directions they provided were wrong, likely a different model. Your video was helpful to see we didn't need to take the top flap off, so for the x32i we took off exactly what you have here as well. The key to getting the board out is there are three mounting screws where the big green resistor is. The left screw to take off the board mounting plate is covered by the resistor, the middle screw is shared by the resistor, and the third is back in the corner along the same horizontal line as the other two. When removing the circuit board there are only two screws on the right after the circuit board ends. CAREFUL loosening them as the board will slip out! Hold it horizontal or have someone else hold the board.
Thanks for sharing your experience and being honest about it. Was thinking about purchasing one so was searching for reviews on youtube. Going to have to reconsider now.
Completely agree with you Jack. DO NOT BUY A NORDIC TRACK! Got the same model (X22i) , maybe one year newer (minor cosmetic differences). Motor control board shorted out after 21 days. Waited on hold for customer service for 3 hours. (Customer service line times are better now, that was mid September last year.) When agent finally got on the line, they accidentally disconnected. Had to wait ANOTHER 3 hours. The second agent told me it would take SIX MONTHS to get a replacement board. I told them that if that was the case, they could come get the machine and give me a refund. They put me on hold, then got approval to pull a board from the assembly line and get it to me within a week. -To be clear: Company policy was to use all boards for NEW machines and make repair orders WAIT. That is who Nordic Track is. Now, six months later, the motor control board has again shorted out. Got right through to Customer service. With a bit of talking, convinced them to expedite replacement board (UPS AIR). Just talked to service tech: HE IS BOOKED FOR FOUR MONTHS. Called Nordic Track. They gave me some BS about service contract rules. Said they could not switch to another tech, I had to wait. I'm still not sure that the motor control board is the only problem. Heard a LOT of sizzling when it shorted out. Hope it didn't get the motor, too. Won't know until board is replaced. No clue when that will be. Nordic Track agent could not help move things along, refused to give me a one month credit for the problem. THEN HAD THE NERVE TO ACTUALLY SAY "Nordic Track stands behind their equipment". DO NOT GET A NORDIC TRACK! DONT. EVER!!
Haha! They stand behind their equipment, because standing on their equipment is pointless cause it doesn't work!! Really want to buy one, but nervouse about all these negative reviews. I'm in Australia and looking at purchasing though a supplier who are a family company, not direct with Nordic. However, I'll be asking a lot of questions before going ahead, if I do at all. Thanks for sharing your comment.
Wow! Wish I found this a 6 weeks ago…I just bought a brand new one and it’s been a disaster! It’s not working out of the gate-I’ve not gone 1-tenth of a mile. White glove deliveries didn’t even plug it in, they wouldn’t wait for us to get back in town to deliver so my house sitter took the delivery, they refused to remove the old treadmill even though I paid for it and Now I find out there are no service repair persons in my location so I have to fix myself or return it for the fees you discussed and they won’t send a new one since there isn’t any service provider in my area, the person on the phone said the sales team should’ve never sold it to me because of that-and yet, here I am stuck with a $3200 machine 🤦🏻♀️ they have refunded my extended warranty, gave me $160 credit and are sending me parts! This is how the are rectifying the issues…insane! DO NOT BUY I plan to make a BBB report.
We should all file a class action suit against this miserable company. The wait times for customer service should have been the first indication that this company is garbage. File complaints with the BBB! This is the exact problem we've had...now waiting for the next motherboard. This is outrageous!
I had issues with them a few years ago and I did file a complaint with the BBB. A bit of time passed before I received a notification from the BBB, explaining my complaint and negative review had been removed on behalf of the company because I had filed it under the incorrect company. In other words, they have so many companies under their umbrella that they can just bounce the blame from one company to another.
NOTE: This product works exactly as described. th-cam.com/users/postUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!
I was literally going to order this model next week. So glad your video came on my feed as a suggestion. I hope all is well with your treadmill now and I hope Norditrack does something to make this right. Back to the drawing board for me doing research trying to find me a great treadmill.
Thank you for your feedback and helping me make my decision to buy a peloton tread +. I hope you reported them to the BBB. I'm no mechanic and after spending a few thousands dollars I would be livid. I hope you got your money back.
Thank you for the video. We bought our x22i in May 2020 and received it June 28, 2020. Our first failure was 1/25/21. Received a replacement board on 2/1/21 and now we're waiting for the replacement motor. I'm tempted to replace the board and see if it will work with just the new board. We tried to open it up last night but even with our drill we couldn't get the screws undone. May try again after watching this video. I really LOVE the machine when it works. Not at all happy that so many of us have had failures and that they don't have tons of back-up boards and motors in stock waiting for the next failure. They said 3 more weeks for the motor.
We replaced the board without issue the next day and our tread was back to working. We were only down 9 days, so in comparison to others, I can't complain too much... Thanks again for this video.
I’m buying Sole. Reliability with Sole is unmatched in the industry. The Sole may not look as sleek, and modern with all the bells and whistles, but the thing is incredibly reliable. Sole will also let you try it out 30 days, NO FEES (restocking fee bullshit) and NO RETURN SHIPPING cost to you. Literally Zero charge to you. Unlike Nordictrack. Plus Sole offers a LIFETIME warranty cause they know its made extremely well. Bottom line, if you’re not interested in paying a monthly subscription , then get a Sole. I haven’t met a person yet who owns a Sole who is dissatisfied. I’m buying a Sole. Thank you for your review and this valuable info. you shared. It’s helpful when doing research. Thumbs up.
Excellent advice! I ordered the newest model and it’s been a nightmare! One if the foundation screws could not be installed, they also sent me the wrong kit to use for initial set up. They sent technicians twice to work o on it. The belt only intermittently works and they are trying to blame it on me. I haven’t even used it more than twice in the five months that I’ve had it (because it could be assembled properly). I told them to pick it up and they won’t. Also says I would have warranty options after purchase but now they say there is no warranty available! NEVER BUY A NORDIC TRACK!! thanks for spreading the word. I will do the same!
Thanks for sharing. I've had the X32i for a year now with no issues other than the fan is loud. They sent me the parts and came to fix it, so maybe we have a different type of warranty. I have a Peloton bike, but I love iFit so much more.
I repair fitness equipment, and when a company expects a customer to repair a machine that is under warranty, the consumer/customer needs to firmly say "no." Do not let the manufacturer convince you to perform the repairs - if your new car has a failure under warranty, do you watch a video and wait for parts to arrive and repair it yourself?
Of course I do! The car parts arrive and I watch a video and I am suddenly an auto mechanic. 🤨 In all seriousness, my Nordictrack treadmill just broke. I am a "DIY" type person but I have done every troubleshooting thing I can and am out of options. Thanks for this comment because now I know what to expect when I call them to fix the issue. I have an extended warranty and even though I like to fix things myself, I definitely do not have time to learn how to install new parts in a treadmill.
I wish Joe Rogan would do a podcast on suckass businesses like Nordictrack. I am pretty big into fitness and finally earned enough to get a Nordictrack 2450 new. Damn thing cost me 2K. After 2 months from buying it, the base platform split down the middle. Nordictrack insisted I had to install the mailed replacement. Like changing a tire...OK. 1-2 hours later, I had it going again only to have it the same day shut off at random times, while running fast or slow. They mailed me a new motherboard to install. I insisted on a tech this time to do the labor. They say none are available, so it sits unused for 2 months. Nordictrack gives capitalism a bad name. I pray for their business downfall. I hate you Nordictrack!
We bought this in April 2020- by June mother board went out and had the same experience with customer service. Now December and mother board out again and guess who's fixing it again. So.much for the White glove service I thought I paid for. Great machine when working but it's broken twice in less than a year.
I just had the same exact experience. Treadmill worked great for 2 months and then the belt/motor randomly quit today. I had more luck getting a speedy response from customer service by using the chat function on the site so I fortunately didn't have to deal with being on hold for hours, but same deal, I now have to wait weeks for the new controller to be shipped and install it myself with their how-to videos. I complained that it's pretty ridiculous for them to expect me to prop the 400 lb treadmill up and fix it myself (I'm a very petite lady), and asked if there is any way to get reimbursed or extend the warranty. The customer service representative said I can request for the warranty and ifit membership to be extended for the period of time the treadmill was out of commission so definitely keep that in mind if this happens to you. I've also seen some murmurings of a class action lawsuit but who knows if that'll get off the ground!
There should be a law suit. Nordictrac knew they were sending defective machines out in the market. Find a friend that could help you to change out the parts. Just take your time and you can do it.
I'm in the middle of replacing the circuit board. Your experience is similar to mine. Hopefully I don't need to also replace the motor! Thanks for the video. It is helpful.
I just got this treadmill last week (after a month waiting since ordered). So far so good, but man that sucks you had to go through all that. Hoping mine stays alive and well, and glad you uploaded this to give us the scoop on what could happen.
I just put mine together lastnight... If it does have a faulty motor I hope it does go out so they can install the “upgraded” version. I wonder if buying the extended warranty is worth it
@@TheHeadman My X22i has been going strong almost 4 months now, no issues. One routine change; with 3 almost daily users in the house, I've decided to just leave it on all the time, instead of logout and shutdown after every workout. Saves time, and I think less power cycles may reduce issues.
Had a similar issue with 1750 commercial. Out of the box the belt was too loose and rubbing to the plastic motor cover... was able to tighten and stop the rubbing. 3 weeks in the belt stopped turning. Called customer service and they said sometimes you need to power cycle the board (unplug for 5 minutes and then start normally). I left it unplugged all day because I didn’t have time to troubleshoot a treadmill that was only 3 weeks old. Plugged it in later and it worked perfectly again for 3 days. Went down for a workout this morning and the belt stopped again. Unplugged for about 10 minutes and tried again. The belt works in manual mode, but nothing on an actual iFit workout. I’ll waste more time calling them today... seems like a bad board. I feel your frustration man. They should be sending a service technician to your door as part of the warranty especially under 30 days. I’m not real happy either when I only have 20 minutes to workout every morning and I can’t just hope that it will work every morning or lose 10 minutes leaving it unplugged and it might still not work.
Appreciate this video! Re: deviation.... do the foot rail screws just "hang out" (on the end of the screw) through a loose/oval hole (just to keep them straight somewhat) or are they threaded at the end of the screw with a hole that fits the screw? I bought a cheap treadmill and we're having insane problems with it. The left foot rail has the "oval" hole (bigger than the screw itself), and the right foot rail is fully threaded. When I adjust the belt deviation, the right is damn near impossible to tighten (because it's already WAY tight) and the left can loosen or tighten easily. Something has to be wrong. Any help is appreciated, thank you!
I’ve got this and the incline is stuck up in the air after a couple of years. II’ve gotten some response from Icon- the makers of it. I’ve had a Precor AMT for 12yrs and it’s a beast and doesn’t even need maintenance or electricity! It’s the best workout really. Expensive but wish I’d just stuck with that.
This must have been a common complaint. I noticed the price was recently $200 more. Turns out they “upgraded” the motor and computer board and they call it the 2021 edition.
@@MC-iw6nv Curious to know if you have a NT treadmill and how it’s been for you. All my confidence in moving forward with a purchase from them has went out the window after many many vids and stories similar to this one.
I had actually placed an order for a tread and then heard/read SO many horror stories regarding technical difficulties and I also tried out the trial app and didn’t really enjoy my of the studio setting classes. I tried to cancel but it had shipped….I had to pay $495 for a piece of equipment that I never even used. It was really upsetting but I’d rather pay that than have a frustrating piece of equipment. I have previous experience with peloton and their quality can’t be beat. I just ordered the bike plus and tread. So sorry to hear about your experience. :(
We have an x22i that powers-up and the LCD illumination is working…but the screen stays black. Just wondering if that might be an LCD-related issue (cable) or the motherboard. Can’t find much about black screens….just plenty of blue/white boot looping stuff. Thanks for the advice and these videos!
My motor just died yesterday after only four months. My monitor came on no problem and incline worked, but belt wouldn’t turn. I am beyond disappointed and upset. We did get customer service pretty quickly and they are sending us a new motor but it will take three-weeks. They clearly know this is a big issue as they came to that conclusion very quickly I absolutely love this treadmill and love the IFIT program and have become dependent upon it especially during this time with gyms being closed down only outside etc... I do think this treadmill is far superior to the Peloton but it appears there are some significant defects and the customer service just isn’t; there. It started with them dropping the treadmill off in a box at the door. For this price they should have offered set up like Peloton. I fear we are going to continue to have problems and based on this video the next thing to go with be the computer. This is a very expensive machine and I thought I would get years of use before any issues. If I had seen these issues and reviews before I purchased I would not have bought this machine.
Awesome video! What a bummer on your situation. I’d be terrified to run on that thing backed up against a wall, if you go down you are going to get WRECKED between the belt and the wall with nowhere to go
They just did this to us also after only a week of having it. We finally got them to send us out a completely new treadmill after they sent us parts. It arrives today so we shall see how this goes. It’s worth mentioning too that we had problems with the third party delivery company they used when they delivered it. Not only were they late but they smelled of marijuana and then they expected us to help them lift the machine out of the truck and it wasn’t even packaged correctly. Then the gentleman asked to use our restroom. Call the billing department. They are the people who agreed to send us a new machine and wave the few.
I had my X22i for 3 months and the motor died. I just received the art in the mail and the technician is going to call me in the next 5 days. I waited on the phone for 3 hours before I received help. The video technician was awesome but frustrated it broke so soon.
valve grinding compound works great on the tip of your screw driver for stubborn screws. Even when the head of a screw is starting to strip it can get it out usually. I'm stopping by Peleton this Thursday to get a tread plus. I just wish you could watch the nature trails without a subscription. The sales lady said you can watch them but the online support said you can't watch them and I trust support more. Oh and Peleton support answered my question on a Sunday within an hour of my emailed question.
I purchased this same type of machine back in February 2021. Did not see this video prior to the purchase. Now I am having some issues with the machine. For example, the incline sometimes does not work. I am being told by customer service that the machine MUST be turned off and be plugged out every SINGLE day. They referred to the manual with the instructions, "Never leave the incline trainer unattended while it is running. Always remove the key, press the power switch into the off position (see the drawing on page 5 for the location of the power switch), and unplug the power cord when the incline trainer is not in use." I told them that this is a poor experience from a customer perspective. If I had known that for maintaining this treadmill it required to be plugged out every day, then I would have passed on purchasing it. I am now disappointed with the purchase since I also had to wait for parts replacement (they had to replace the idler roller) which took several weeks. Oh yeah, I did wait on them sending out a tech which took several weeks on top of waiting to get the actual parts shipped out to me.
The exact same issue happened to me, lasted for about 3 months, waiting for parts right now. Already got their videos and genuinely hope the replacement won’t break.
was going to buy this. Have the older version that crapped out, and crapped out only after a few months of use. Has been sitting in my spare room since. How is it doing since replacing parts? Should I just replace the parts on my old one? (X9i). I blamed myself for the thing burning up as I though maybe wasn't level. After watching this, I am thinking it is the brand. Just curious if yours is still going since replacements. Thanks - happy running :)
Thank you Jack for posting this. Now I know what I'm up against. My screen and incline both operate, however, the belt is not moving. Nordic Track is sending me PART #419498 (CNTRLR,MC5100D-EXT-48,ARPS). No ETA of course because the part is on backorder (shocking!!!!). Do you feel I should be receiving an additional part (ie. the Motor) or did the motor automatically come with the controller board? Also, have you had any additional problems with your machine since you replaced the board and motor? I truly appreciate all your input.
They sent us the motor and computer board. I would think you need both since the belt is not moving. We are starting to here some noise when we incline. We will take that up with them next week. I will post another video if they make me do the labor. We thought we were buying a reliable machine.
Same thing happened to me. It took two months to get a console and they sent it to the wrong address. I’m a small female trying to install a whole new console by myself. Ended up writing a review on BBB and sent numerous email complaints since it’s impossible to get through on the phone. Incredibly frustrating
Thanks v much for the advice , as l m just in the matket for one , and this has really made up my mind !!!! I was really expecting a lot more for 1500//1700 €s... really appreciate your honesty ,,,,, 🏊♂️🚲🏃🇮🇪
I have a 5 year old Nordictrac X9i. Predecessor to this unit. Knock on wood the main motor or control board has ever gone out. That said the incline motor has been replaced 4-5 times since we bought this unit. It just went out again yesterday. Contacted support today and they are still providing a new incline motor under warranty but I have to replace. If you are in the market for a new treadmill and you run I would recommend something other than the incline trainer series. We are trying to squeeze maybe 1-2 more years out of this unit and we will be looking to replace. Right now the Sole is looking interesting.
So just to add an additional perspective because I understand the frustration of a BAD experience. I have had my Nordictrack x11i for a little over 8 years. It has been a workhorse ( we actually use it frequently ) with few issues. I have recently had to replace the incline motor (2020) and the older 9 “ panel display (July 2021) as the touch screen became unresponsive. The incline motor tends to strip over extended use/time. That said, support is difficult to just get on the phone, but once you have managed to get someone (during COVID) , they tend to get the parts to you. The issue is that Nordictrack appear to use 3rd party certified techs that are suppose to contact you to schedule the repair. You have to make sure the phone number on file is correct. In my case they only called once, but I was able to call back. The scheduling during COVID presented an opportunity for myself to repair this on my own or wait for weeks. The tech was accommodating in communicating that if I ran into any issue to call him direct. Thanks to your videos and videos similar, it makes it easy to repair most of the issues on these machines as they are somewhat simple in nature. I would agree that in these days of many different app’s to choose from , a simple treadmill with just an iPad holder is much better to deal with. I have not experienced other manufacturers service and support, but would hone in on that aspect in the future.
man, that sucks, I've had mine since May and put over 600 miles on it and no breakdowns yet. The only thing I've noticed is that when I run incline runs (like mountains etc..) that the board has to be recalibrated after my run because it won't return to center. Also for some reason, my X22i starts in administrator mode, not really sure why.
I love the outlook of their products. It's appealing and it makes you want to get one. However, I did days of research, browsing customers' feedback extensively and the verdict is always the same: very high chance that parts and especially core parts break. Coupled with an irresponsible behavior from the company regarding warranty services. All in all, why wasting cash. Let's keep looking. If you guys have a reco of great treadmill, please let me know.
Awesome job Jack. I have an ancient X7i, and a long time ago they left me a motor after another repair. I finally needed to put it in like 10 months ago and now I'm finally getting psyched and ready to replace it. There are a lot more parts to take out to even see my motor. I was tempted to just call Icon (up the road a ways from home) and have them do it. I'll let you know maybe how it goes. Thanks for your video.
The same exact thing happened to me, except that it was nonfunctioning right out of the box. If I either paused the workout, attempted a second workout, or accidentally knocked the red emergency stop button off, the belt would never move again. It took months of battles to get them to send me a replacement controller even though I had clearly documented the issues with them at the beginning under their warranty. Unfortunately, ICON owns both Nordictrack and Proform, and their customer service sucks.
thank you! I considered that one but that is a no go now. Appreciate your honest opinion! sorry, that happened! unfortunately the Peloton also did not turn out so great, too. (also seeing that so close to the wall really creates a lot of anxiety haha)
I will admit that your correct with the issue. Thanks goodness that I had the warranty and I stayed in reasonable distance that they had a qualified repair person. It was the motherboard. You need to place the treadmill on a rubber pad/mat and to have a very good surge. If you don't You Will Fry Your Motherboard. It happened twice.
My treadmill is a Proform, but they’re owned by the same company so I experienced the same issues as you. Incline went out on my year old treadmill (stuck at a -3 decline) and I called them April 1 for help. They sent out a new incline motor, but told me the same thing about watching videos and doing it myself due to COVID. It took the part weeks to arrive, and now I put it in and the part doesn’t work. Now I have to get them to send a new control board. Who knows when that’ll get here.
I just had to replace the incline on the x22i and I did a video to show you how to replace the incline motor. My wife has used it twice and it is working well. Not sure what will go down next. Good luck with your Proform.
I've had mine for 6 months and suddenly yesterday the speed isn't working. Incline still works, video playing, but the belt isn't moving. As you know, not helpful customer service to try and troubleshoot. Is this the same issue you had?
@Tishana Darden It took about 4 weeks to get the parts and about 2 hours to install them myself. The machine worked after the install and it is still going strong. Keeping our fingers crossed this will not happen again. Very disappointed with Nordictrack. Good luck..
Thanks for this! Wish I would have seen it before I purchased. Just got off the phone with NordicTrack (30 minute wait) and they are sending me a new controller board. They say its going to take a couple weeks before the boat arrives from China with my part:(
Completely agree what he is saying is true !!!!! it was too late for me i just had that issue with the controller belt not moving and they do not even have the part in stock i bought this expensive machine to stop working after 15 days !!!!!! I spent about 1 hrs to get to speak with a human and i was lucky because I called early the part will take 2 to 3 weeks to ship plus they get you with we can send you video instruction how to replace it or send some one but it will take longer. This is what you get for an expensive machine !!!!! they should recall this product We can even put some legal action against this product icofitness norditrack
I had the controller board go out after 2.5 weeks. Same model X22i. They sent me the part butI live alone and with the pandemic I couldn't flip that 300+ lb machine over by myself and I dreaded the thought if the board or another component went out again after my 30 day return window so I bit the bullet and returned it. $250 restocking fee + 10% + 199 shipping not refunded + the money I had to pay someone to assemble it. Sad because when it worked I loved it. But after the belt stopped working I only wanted that POS out of my house. Looking to buy a SOLE treadmill - and yes the SW techs are pretty responsive but customer service for the parts - uh...why such long wait times.
My belt on this exact treadmill just stopped suddenly 5 minutes into my workout tonight. I’ve unplugged and restarted and still no moving belt. Console is working fine. I got the treadmill end of July 2020. Tomorrow I’m sure I’ll be on hold for hours to get this issue resolved.
Let me save you a bunch of time. I had this problem twice before. It could be the controller, but first remove the back right panel on the foot board and see if any red/green lights are flashing or solid. If so, your controller is fine. Next, Look in the manual how to loosen the belt (screws on the front). Apply 100% silicone lube ONLY to the black thing under the belt (not the 4 inches closest to the back or front of the machine). Rub it around with your palm to distribute. Be generous. This is a good time to center your belt if it’s off-center. Tighten the belt back again. Walk on it in different places to distribute the lube. For others, if your console suddenly stops working, take off the cosmetic pieces on the right side, pull out the wires that connect the computer part to the screen, disconnect and reconnect carefully, and your screen should start working again.
I bought my x22i 2 years ago. Only used it a few times per month. I turned the power off after every use - was worried about power surges, etc if I left it on. One day recently I turned the power switch on and heard a small pop coming from near the switch. The tread does not move and the incline and screen still work however. I called NT and they were great on the phone, have sent out a motherboard free of charge and it arrived within 2 weeks of my call. However, they said "just watch videos on you tube to replace the board, call us back if you can't figure it out and we will walk you through it". So here I am, searching youtube for videos on how to fix my "Commercial" treadmill that was not used much at all. Customer support also said to lubricate the walking belt and they have sent lube out with the new motherboard. The manual states "never apply silicone spray or other substances to the walking belt". Very confusing. I must say this treadmill is awesome when it works, but I am not pleased that it has stopped working before I have even finished paying it off and now I am required to fix it myself.
Interesting...just purchased this machine. I'll have to let you know how it goes. I've seen reviews from ultramarathon runners that say they haven't had any issues even with the amount of miles they put on...fingers crossed! Sorry this happened to you, working in customer service myself I would be furious!
Same issue..Motor replaced, now they are sending the control board. The belt has never moved, EVER. Ordered this last March, it finally arrived in August. They won't send help, no service in my area I was told, even thought that is part of the "sell" they offer. I had an old Nordic that we used for 20 plus years. At this rate, with all the parts they are sending, I may be able to fix the old machine.
Same thing has happened to me. Mine broke down just shy of a year out. I got my parts in the mail and installed except now I have power when before I just couldn’t get belt moving. So frustrated. I bought this machine specifically for its incline capabilities. Also, I live in Chicago and winter is coming 😭
I just received and put together my X22i on Sunday Oct 17, 2021. After using it for less than 30 minutes, the incline stopped working. I did get through to tech support quickly and they helped guide me through taking it apart to troubleshoot it. After about an hour on the phone with them working on the treadmill, they diagnosed it as a faulty incline sensor. They are shipping me a new sensor (will take a week+) and like you, I will have to install it myself. So far, I would have to recommend not buying a NordicTrack as it appears they have poor quality and you are required to repair brand new machines on your own. Having spent $3K USD+ on this thing, it is very disappointing.
Okay, I have heard a lot of concerns in my due diligence of getting a treadmill. I’m officially crossing NT of the list. Thanks for your time doing this…. You look great by the way.
Purchased the Bike Plus back in June 2021. For the past couple of months I’ve been experiencing pedal crank noise & wobbly handlebar issues. I contacted Peleton tech support, sent them uploaded videos and I was told that replacement parts were going to be ordered and shipped directly to me, a third party vendor is going to contact me to schedule an appointment to replace the parts. Frankly, I didn’t spend nearly $3K for the bike & extended warranty to have a third party vendor come out to troubleshoot. I’m not too happy about that. It makes me feel like PELETON is no different than Nordictrack. So keep that in mind before you spend your hard earned money.
Nordictrack over here in the uk are just as useless . But over here by law if the fault occurs in the first 30 days we can demand a full refund at no cost to ourselves but if it’s after 30 days we have to give the manufacturer the opportunity to repair or replace the item within a reasonable time and it is still under warranty. I’ve just had a full refund after waiting 6 weeks for my bike to be repaired.
I’ve been back and forth with Icon- the manufacturer. They have very responsive email folks and had me go through diagnosis. Agree this is a bad item to purchase because it’s so big and this repair isn’t doable for most people. They are sending me the motor as well. I’ll probably be able to do it but would be a $3,000 paperweight if they didn’t send it. UPDATE 3/22/2021: icon sent a replacement motor and a technician to repair the machine and it works perfectly. He said he doesn’t have many issues with them. So just giving some feedback there.
I brought a NordicTrack Commercial Treadmill about 10 years ago. They send parts for me to install, I didn't mind replacing parts myself even during onsite warranty. Other times they also send a service person to do the repairs under warranty. The good thing buying from Costco is they tack it back anytime but I'm not going to carry that heavy machine onto my truck. One caution, don't put the thing so close to the wall. Allow at least 3' or whatever is recommended else you end up as grind meat in case you fall.
I had a similar experience, 2nd day of ownership and the entire control panel stopped. The phone system for customer service is unbelievable and the waiting is OMG 😲 😳. I did get the part and repaired it myself. I'll never buy another nordictrack product.
This just happened to me. Got it back in November 2020🤦🏾♂️ This Fast not even 90 days. Everything works except the belt. All I can do is call the morning.
I REALLY wish I had seen this before buying. I have had the absolute worst experience EVER with NordicTrack. I had to wait nearly 3 months for it to be delivered (and had to chase it down or I’d still be waiting) and guess what? My treadmill hasn’t worked from DAY 1!!! Brand new and hasn’t worked at all! Customer service is HORRIBLE. After 15+ HOURS on the phone and ichat they send me a new motor controller. I just replaced it and IT STILL DOESN’T WORK. I got them to eat the $250 return pick up fee but I didn’t know about the 10% restocking…..HORRIBLE COMPANY. ABSOLUTELY TERRIBLE. DO NOT BUY!!! My Peloton will be here in 10 days…..
Absolutely horrible customer no service. Do not buy Nordictrack.
As a service provider I cannot speak about their product at this time, however let me just say I completely understand your pain. So much I want to say right now. I’ve done about 20 of those controller/motor swaps in the past several months.
I really enjoyed your review. I like how you didn’t beat around the bush and made it clear how nordic track made you feel by lying to you about the labor.
I was between purchasing a peloton or this machine but this video definitely helped me make up my mind. Peloton it is for us! Thanks for this review and sorry you had to go through this.
This convinced me to just forget treadmills altogether. I’ll run outside. Thank you for saving me a ton of money and huge headaches!
We have the x32i, went dead right after 30 days. Support was *awful*. I finally used twitter to direct message them and then finally got somewhere. We replaced the controller board, the directions they provided were wrong, likely a different model. Your video was helpful to see we didn't need to take the top flap off, so for the x32i we took off exactly what you have here as well. The key to getting the board out is there are three mounting screws where the big green resistor is. The left screw to take off the board mounting plate is covered by the resistor, the middle screw is shared by the resistor, and the third is back in the corner along the same horizontal line as the other two. When removing the circuit board there are only two screws on the right after the circuit board ends. CAREFUL loosening them as the board will slip out! Hold it horizontal or have someone else hold the board.
Could you tell me how to pull the wires off the board？I got the board out， but having trouble pull the wires。Only used the treadmill for 40 days。
Thank you for letting others know about these problems. This helps out a lot. Thanks again!
Thanks for sharing your experience and being honest about it. Was thinking about purchasing one so was searching for reviews on youtube. Going to have to reconsider now.
Completely agree with you Jack.
DO NOT BUY A NORDIC TRACK!
Got the same model (X22i) , maybe one year newer (minor cosmetic differences).
Motor control board shorted out after 21 days.
Waited on hold for customer service for 3 hours.
(Customer service line times are better now, that was mid September last year.)
When agent finally got on the line, they accidentally disconnected.
Had to wait ANOTHER 3 hours.
The second agent told me it would take SIX MONTHS to get a replacement board.
I told them that if that was the case, they could come get the machine and give me a refund.
They put me on hold, then got approval to pull a board from the assembly line and get it to me within a week.
-To be clear: Company policy was to use all boards for NEW machines and make repair orders WAIT.
That is who Nordic Track is.
Now, six months later, the motor control board has again shorted out.
Got right through to Customer service.
With a bit of talking, convinced them to expedite replacement board (UPS AIR).
Just talked to service tech: HE IS BOOKED FOR FOUR MONTHS.
Called Nordic Track. They gave me some BS about service contract rules.
Said they could not switch to another tech, I had to wait.
I'm still not sure that the motor control board is the only problem.
Heard a LOT of sizzling when it shorted out. Hope it didn't get the motor, too.
Won't know until board is replaced. No clue when that will be.
Nordic Track agent could not help move things along, refused to give me a one month credit for the problem.
THEN HAD THE NERVE TO ACTUALLY SAY "Nordic Track stands behind their equipment".
DO NOT GET A NORDIC TRACK! DONT. EVER!!
Haha! They stand behind their equipment, because standing on their equipment is pointless cause it doesn't work!! Really want to buy one, but nervouse about all these negative reviews. I'm in Australia and looking at purchasing though a supplier who are a family company, not direct with Nordic. However, I'll be asking a lot of questions before going ahead, if I do at all. Thanks for sharing your comment.
Thanks for the review. I was going to order a NT this weekend but after looking at your video and another, it has been scratched off the list.
Wow! Wish I found this a 6 weeks ago…I just bought a brand new one and it’s been a disaster! It’s not working out of the gate-I’ve not gone 1-tenth of a mile. White glove deliveries didn’t even plug it in, they wouldn’t wait for us to get back in town to deliver so my house sitter took the delivery, they refused to remove the old treadmill even though I paid for it and Now I find out there are no service repair persons in my location so I have to fix myself or return it for the fees you discussed and they won’t send a new one since there isn’t any service provider in my area, the person on the phone said the sales team should’ve never sold it to me because of that-and yet, here I am stuck with a $3200 machine 🤦🏻♀️ they have refunded my extended warranty, gave me $160 credit and are sending me parts! This is how the are rectifying the issues…insane! DO NOT BUY I plan to make a BBB report.
We should all file a class action suit against this miserable company. The wait times for customer service should have been the first indication that this company is garbage. File complaints with the BBB! This is the exact problem we've had...now waiting for the next motherboard. This is outrageous!
I had issues with them a few years ago and I did file a complaint with the BBB. A bit of time passed before I received a notification from the BBB, explaining my complaint and negative review had been removed on behalf of the company because I had filed it under the incorrect company. In other words, they have so many companies under their umbrella that they can just bounce the blame from one company to another.
Hose them! See my post. Companies do this because they get away with it.
Yup!!
NOTE: This product works exactly as described. th-cam.com/users/postUgkxguEIMc_Qwab-3QMTpF6jaRL80hiOOsIN It originally earned a four-star review due to a minor defect (see below). However, the manufacturer's customer service rep (Lita) went above and beyond the call of duty and deserves five stars now. I wish I could give even more!I purchased this item which arrived quickly. Assembly instructions were easy to follow. There was only one problem: One bolt did not screw into the hole properly. I called the company. Their customer service rep (Lita) was terrific! She took all my information and submitted a request to replace the defective part. I'm hoping to finish assembly and start using this treadmill soon. (Fingers crossed...)FOLLOW UP: Lita called back to inform me that the company will send a replacement part AND a technician(!!) to install it properly. AMAZING CUSTOMER SERVICE!! Thank you!!
I was literally going to order this model next week. So glad your video came on my feed as a suggestion. I hope all is well with your treadmill now and I hope Norditrack does something to make this right. Back to the drawing board for me doing research trying to find me a great treadmill.
Thank you for your feedback and helping me make my decision to buy a peloton tread +. I hope you reported them to the BBB. I'm no mechanic and after spending a few thousands dollars I would be livid. I hope you got your money back.
Thank you for the video. We bought our x22i in May 2020 and received it June 28, 2020. Our first failure was 1/25/21. Received a replacement board on 2/1/21 and now we're waiting for the replacement motor. I'm tempted to replace the board and see if it will work with just the new board. We tried to open it up last night but even with our drill we couldn't get the screws undone. May try again after watching this video. I really LOVE the machine when it works. Not at all happy that so many of us have had failures and that they don't have tons of back-up boards and motors in stock waiting for the next failure. They said 3 more weeks for the motor.
We replaced the board without issue the next day and our tread was back to working. We were only down 9 days, so in comparison to others, I can't complain too much... Thanks again for this video.
dude! I was going to buy this for my wife. Not anymore! Thanks!
Same here, my wife wants a treadmill and I'm looking at ones that support Google Maps for virtual hikes and walks through cities we might never see.
I’m buying Sole. Reliability with Sole is unmatched in the industry. The Sole may not look as sleek, and modern with all the bells and whistles, but the thing is incredibly reliable. Sole will also let you try it out 30 days, NO FEES (restocking fee bullshit) and NO RETURN SHIPPING cost to you. Literally Zero charge to you. Unlike Nordictrack.
Plus Sole offers a LIFETIME warranty cause they know its made extremely well. Bottom line, if you’re not interested in paying a monthly subscription , then get a Sole. I haven’t met a person yet who owns a Sole who is dissatisfied. I’m buying a Sole. Thank you for your review and this valuable info. you shared. It’s helpful when doing research. Thumbs up.
@@bi0lizard1 I went with a Cybex 770 and bitgym for the virtual hikes. Will report back after a month of use.
@@bi0lizard1- perfect. This was just what I was looking for. Thanks for the tip. I am on the hunt for an incline.
It’s a shame because it is a really great treadmill outside of these issues.
Excellent advice! I ordered the newest model and it’s been a nightmare! One if the foundation screws could not be installed, they also sent me the wrong kit to use for initial set up. They sent technicians twice to work o on it. The belt only intermittently works and they are trying to blame it on me. I haven’t even used it more than twice in the five months that I’ve had it (because it could be assembled properly). I told them to pick it up and they won’t. Also says I would have warranty options after purchase but now they say there is no warranty available! NEVER BUY A NORDIC TRACK!! thanks for spreading the word. I will do the same!
Thanks for sharing. I've had the X32i for a year now with no issues other than the fan is loud. They sent me the parts and came to fix it, so maybe we have a different type of warranty. I have a Peloton bike, but I love iFit so much more.
I repair fitness equipment, and when a company expects a customer to repair a machine that is under warranty, the consumer/customer needs to firmly say "no." Do not let the manufacturer convince you to perform the repairs - if your new car has a failure under warranty, do you watch a video and wait for parts to arrive and repair it yourself?
Then it's really not a warranty...
Of course I do! The car parts arrive and I watch a video and I am suddenly an auto mechanic. 🤨 In all seriousness, my Nordictrack treadmill just broke. I am a "DIY" type person but I have done every troubleshooting thing I can and am out of options. Thanks for this comment because now I know what to expect when I call them to fix the issue. I have an extended warranty and even though I like to fix things myself, I definitely do not have time to learn how to install new parts in a treadmill.
Any machines that you recommend? I am thinking of buying the bow flex t22 or the sole f85. I weight around 322.
I wish Joe Rogan would do a podcast on suckass businesses like Nordictrack. I am pretty big into fitness and finally earned enough to get a Nordictrack 2450 new. Damn thing cost me 2K. After 2 months from buying it, the base platform split down the middle. Nordictrack insisted I had to install the mailed replacement. Like changing a tire...OK. 1-2 hours later, I had it going again only to have it the same day shut off at random times, while running fast or slow. They mailed me a new motherboard to install. I insisted on a tech this time to do the labor. They say none are available, so it sits unused for 2 months. Nordictrack gives capitalism a bad name. I pray for their business downfall. I hate you Nordictrack!
Exactly. People get pushed around because we let ourselves get pushed around.
We bought this in April 2020- by June mother board went out and had the same experience with customer service. Now December and mother board out again and guess who's fixing it again. So.much for the White glove service I thought I paid for. Great machine when working but it's broken twice in less than a year.
I was planning to buy this next week...guess I'll keep searching.
Thanks for sharing
I just had the same exact experience. Treadmill worked great for 2 months and then the belt/motor randomly quit today. I had more luck getting a speedy response from customer service by using the chat function on the site so I fortunately didn't have to deal with being on hold for hours, but same deal, I now have to wait weeks for the new controller to be shipped and install it myself with their how-to videos. I complained that it's pretty ridiculous for them to expect me to prop the 400 lb treadmill up and fix it myself (I'm a very petite lady), and asked if there is any way to get reimbursed or extend the warranty. The customer service representative said I can request for the warranty and ifit membership to be extended for the period of time the treadmill was out of commission so definitely keep that in mind if this happens to you. I've also seen some murmurings of a class action lawsuit but who knows if that'll get off the ground!
Thanks for the tip. I’m smaller too. It seems like a bad idea for them to be telling people to lift a 400lb Machine. What if someone gets injured.
There should be a law suit. Nordictrac knew they were sending defective machines out in the market. Find a friend that could help you to change out the parts. Just take your time and you can do it.
I'm in the middle of replacing the circuit board. Your experience is similar to mine. Hopefully I don't need to also replace the motor! Thanks for the video. It is helpful.
Did you have to replace the motor?
I just got this treadmill last week (after a month waiting since ordered). So far so good, but man that sucks you had to go through all that. Hoping mine stays alive and well, and glad you uploaded this to give us the scoop on what could happen.
Good luck. I hope you don’t have any issues.
I just put mine together lastnight... If it does have a faulty motor I hope it does go out so they can install the “upgraded” version. I wonder if buying the extended warranty is worth it
@@TheHeadman My X22i has been going strong almost 4 months now, no issues. One routine change; with 3 almost daily users in the house, I've decided to just leave it on all the time, instead of logout and shutdown after every workout. Saves time, and I think less power cycles may reduce issues.
@@JasonMolter Hey Jason, any update?
@@ThinkingCap_ it's still working perfectly! I love it.
Had a similar issue with 1750 commercial. Out of the box the belt was too loose and rubbing to the plastic motor cover... was able to tighten and stop the rubbing. 3 weeks in the belt stopped turning. Called customer service and they said sometimes you need to power cycle the board (unplug for 5 minutes and then start normally). I left it unplugged all day because I didn’t have time to troubleshoot a treadmill that was only 3 weeks old. Plugged it in later and it worked perfectly again for 3 days. Went down for a workout this morning and the belt stopped again. Unplugged for about 10 minutes and tried again. The belt works in manual mode, but nothing on an actual iFit workout. I’ll waste more time calling them today... seems like a bad board. I feel your frustration man. They should be sending a service technician to your door as part of the warranty especially under 30 days. I’m not real happy either when I only have 20 minutes to workout every morning and I can’t just hope that it will work every morning or lose 10 minutes leaving it unplugged and it might still not work.
Appreciate this video!
Re: deviation.... do the foot rail screws just "hang out" (on the end of the screw) through a loose/oval hole (just to keep them straight somewhat) or are they threaded at the end of the screw with a hole that fits the screw? I bought a cheap treadmill and we're having insane problems with it. The left foot rail has the "oval" hole (bigger than the screw itself), and the right foot rail is fully threaded. When I adjust the belt deviation, the right is damn near impossible to tighten (because it's already WAY tight) and the left can loosen or tighten easily. Something has to be wrong.
Any help is appreciated, thank you!
Thanks Jack. I found this review helpful.
I’ve got this and the incline is stuck up in the air after a couple of years. II’ve gotten some response from Icon- the makers of it. I’ve had a Precor AMT for 12yrs and it’s a beast and doesn’t even need maintenance or electricity! It’s the best workout really. Expensive but wish I’d just stuck with that.
I'm sorry you had to go through this. But really appreciate you sharing this. I was about to get this machine
Probably happens to about 1 in 2000 sold. Pretty safe purchase IMHO. I have one, have used it for 2 years, and it's great.
I’m thankful to. I’m home getting one now
This must have been a common complaint. I noticed the price was recently $200 more. Turns out they “upgraded” the motor and computer board and they call it the 2021 edition.
Do price of cars go up year after year?
This is not evidence of a faulty motor on the older model.
@@MC-iw6nv Curious to know if you have a NT treadmill and how it’s been for you. All my confidence in moving forward with a purchase from them has went out the window after many many vids and stories similar to this one.
I purchased the new 2021 model and it hasn’t worked since DAY ONE. So upgraded motor???
I had actually placed an order for a tread and then heard/read SO many horror stories regarding technical difficulties and I also tried out the trial app and didn’t really enjoy my of the studio setting classes. I tried to cancel but it had shipped….I had to pay $495 for a piece of equipment that I never even used. It was really upsetting but I’d rather pay that than have a frustrating piece of equipment. I have previous experience with peloton and their quality can’t be beat. I just ordered the bike plus and tread. So sorry to hear about your experience. :(
I've had the same BS! I haven't been able to get ahold of these bastards either. I hate them so much.
That's terrible to be stuck like that
We have an x22i that powers-up and the LCD illumination is working…but the screen stays black. Just wondering if that might be an LCD-related issue (cable) or the motherboard. Can’t find much about black screens….just plenty of blue/white boot looping stuff. Thanks for the advice and these videos!
I was just about to buy, no support, hell no, not buying now, Thank you so much for this video
I was going to order the x32i but instead I got me a pelotón this past weekend..
Samme
My motor just died yesterday after only four months. My monitor came on no problem and incline worked, but belt wouldn’t turn. I am beyond disappointed and upset. We did get customer service pretty quickly and they are sending us a new motor but it will take three-weeks. They clearly know this is a big issue as they came to that conclusion very quickly I absolutely love this treadmill and love the IFIT program and have become dependent upon it especially during this time with gyms being closed down only outside etc... I do think this treadmill is far superior to the Peloton but it appears there are some significant defects and the customer service just isn’t; there. It started with them dropping the treadmill off in a box at the door. For this price they should have offered set up like Peloton. I fear we are going to continue to have problems and based on this video the next thing to go with be the computer. This is a very expensive machine and I thought I would get years of use before any issues. If I had seen these issues and reviews before I purchased I would not have bought this machine.
Thanks for the review. This has been very helpful. Hopefully you will not have any additional issues with the treadmill.
I had the same exact problem with my x11i. I refused to repair myself and they finally took it back after 5 months and sent me a new one
That's a big hassle
This year's later did it fry the board yet from overheating?
Awesome video! What a bummer on your situation. I’d be terrified to run on that thing backed up against a wall, if you go down you are going to get WRECKED between the belt and the wall with nowhere to go
They just did this to us also after only a week of having it. We finally got them to send us out a completely new treadmill after they sent us parts. It arrives today so we shall see how this goes.
It’s worth mentioning too that we had problems with the third party delivery company they used when they delivered it. Not only were they late but they smelled of marijuana and then they expected us to help them lift the machine out of the truck and it wasn’t even packaged correctly. Then the gentleman asked to use our restroom.
Call the billing department. They are the people who agreed to send us a new machine and wave the few.
Let us know how it works for you...
I had my X22i for 3 months and the motor died. I just received the art in the mail and the technician is going to call me in the next 5 days. I waited on the phone for 3 hours before I received help. The video technician was awesome but frustrated it broke so soon.
Wow, thanks for sharing your challenging experience. I just bought a Commercial 2950, again thanks for the heads up.
valve grinding compound works great on the tip of your screw driver for stubborn screws. Even when the head of a screw is starting to strip it can get it out usually. I'm stopping by Peleton this Thursday to get a tread plus. I just wish you could watch the nature trails without a subscription. The sales lady said you can watch them but the online support said you can't watch them and I trust support more. Oh and Peleton support answered my question on a Sunday within an hour of my emailed question.
I purchased this same type of machine back in February 2021. Did not see this video prior to the purchase. Now I am having some issues with the machine. For example, the incline sometimes does not work. I am being told by customer service that the machine MUST be turned off and be plugged out every SINGLE day. They referred to the manual with the instructions, "Never leave the incline trainer unattended while it is running. Always remove the key, press the power switch into the off position (see the drawing on page 5 for the location of the power switch), and unplug the power cord when the incline trainer is not in use." I told them that this is a poor experience from a customer perspective. If I had known that for maintaining this treadmill it required to be plugged out every day, then I would have passed on purchasing it. I am now disappointed with the purchase since I also had to wait for parts replacement (they had to replace the idler roller) which took several weeks. Oh yeah, I did wait on them sending out a tech which took several weeks on top of waiting to get the actual parts shipped out to me.
Thanks Jack. I was almost placing an order this week.
The exact same issue happened to me, lasted for about 3 months, waiting for parts right now. Already got their videos and genuinely hope the replacement won’t break.
was going to buy this. Have the older version that crapped out, and crapped out only after a few months of use. Has been sitting in my spare room since. How is it doing since replacing parts? Should I just replace the parts on my old one? (X9i). I blamed myself for the thing burning up as I though maybe wasn't level. After watching this, I am thinking it is the brand. Just curious if yours is still going since replacements. Thanks - happy running :)
Thank you Jack for posting this. Now I know what I'm up against. My screen and incline both operate, however, the belt is not moving. Nordic Track is sending me PART #419498 (CNTRLR,MC5100D-EXT-48,ARPS). No ETA of course because the part is on backorder (shocking!!!!). Do you feel I should be receiving an additional part (ie. the Motor) or did the motor automatically come with the controller board? Also, have you had any additional problems with your machine since you replaced the board and motor? I truly appreciate all your input.
They sent us the motor and computer board. I would think you need both since the belt is not moving. We are starting to here some noise when we incline. We will take that up with them next week. I will post another video if they make me do the labor. We thought we were buying a reliable machine.
Is there a place I can see a wiring diagram for the board to the treadmill. My photos are blurring where i need to see the most,
Same thing happened to me. It took two months to get a console and they sent it to the wrong address. I’m a small female trying to install a whole new console by myself. Ended up writing a review on BBB and sent numerous email complaints since it’s impossible to get through on the phone. Incredibly frustrating
I am a single female. After reading all the reviews, I don’t even think I can get it in my house.
Thanks v much for the advice , as l m just in the matket for one , and this has really made up my mind !!!! I was really expecting a lot more for 1500//1700 €s... really appreciate your honesty ,,,,, 🏊♂️🚲🏃🇮🇪
I have a 5 year old Nordictrac X9i. Predecessor to this unit. Knock on wood the main motor or control board has ever gone out. That said the incline motor has been replaced 4-5 times since we bought this unit. It just went out again yesterday. Contacted support today and they are still providing a new incline motor under warranty but I have to replace. If you are in the market for a new treadmill and you run I would recommend something other than the incline trainer series. We are trying to squeeze maybe 1-2 more years out of this unit and we will be looking to replace. Right now the Sole is looking interesting.
Hey buddy do you know how to hook up brown wires to R1 and R2? Which is which??
So just to add an additional perspective because I understand the frustration of a BAD experience.
I have had my Nordictrack x11i for a little over 8 years. It has been a workhorse ( we actually use it frequently ) with few issues. I have recently had to replace the incline motor (2020) and the older 9 “ panel display (July 2021) as the touch screen became unresponsive. The incline motor tends to strip over extended use/time. That said, support is difficult to just get on the phone, but once you have managed to get someone (during COVID) , they tend to get the parts to you. The issue is that Nordictrack appear to use 3rd party certified techs that are suppose to contact you to schedule the repair. You have to make sure the phone number on file is correct. In my case they only called once, but I was able to call back. The scheduling during COVID presented an opportunity for myself to repair this on my own or wait for weeks. The tech was accommodating in communicating that if I ran into any issue to call him direct. Thanks to your videos and videos similar, it makes it easy to repair most of the issues on these machines as they are somewhat simple in nature. I would agree that in these days of many different app’s to choose from , a simple treadmill with just an iPad holder is much better to deal with. I have not experienced other manufacturers service and support, but would hone in on that aspect in the future.
Thank you. I was going to purchase one but not now after you're review.
man, that sucks, I've had mine since May and put over 600 miles on it and no breakdowns yet. The only thing I've noticed is that when I run incline runs (like mountains etc..) that the board has to be recalibrated after my run because it won't return to center. Also for some reason, my X22i starts in administrator mode, not really sure why.
I love the outlook of their products. It's appealing and it makes you want to get one. However, I did days of research, browsing customers' feedback extensively and the verdict is always the same: very high chance that parts and especially core parts break. Coupled with an irresponsible behavior from the company regarding warranty services. All in all, why wasting cash. Let's keep looking. If you guys have a reco of great treadmill, please let me know.
Oh man....I was thinking about buying this machine. Thank you for your review. Peloton it is.
Awesome job Jack. I have an ancient X7i, and a long time ago they left me a motor after another repair. I finally needed to put it in like 10 months ago and now I'm finally getting psyched and ready to replace it. There are a lot more parts to take out to even see my motor. I was tempted to just call Icon (up the road a ways from home) and have them do it. I'll let you know maybe how it goes. Thanks for your video.
The same exact thing happened to me, except that it was nonfunctioning right out of the box. If I either paused the workout, attempted a second workout, or accidentally knocked the red emergency stop button off, the belt would never move again. It took months of battles to get them to send me a replacement controller even though I had clearly documented the issues with them at the beginning under their warranty. Unfortunately, ICON owns both Nordictrack and Proform, and their customer service sucks.
Thank you, for your honest review
thank you! I considered that one but that is a no go now. Appreciate your honest opinion! sorry, that happened! unfortunately the Peloton also did not turn out so great, too. (also seeing that so close to the wall really creates a lot of anxiety haha)
Wow, that’s crazy. Thank u for your review.
I will admit that your correct with the issue. Thanks goodness that I had the warranty and I stayed in reasonable distance that they had a qualified repair person. It was the motherboard. You need to place the treadmill on a rubber pad/mat and to have a very good surge. If you don't You Will Fry Your Motherboard. It happened twice.
My treadmill is a Proform, but they’re owned by the same company so I experienced the same issues as you. Incline went out on my year old treadmill (stuck at a -3 decline) and I called them April 1 for help. They sent out a new incline motor, but told me the same thing about watching videos and doing it myself due to COVID. It took the part weeks to arrive, and now I put it in and the part doesn’t work. Now I have to get them to send a new control board. Who knows when that’ll get here.
I just had to replace the incline on the x22i and I did a video to show you how to replace the incline motor. My wife has used it twice and it is working well. Not sure what will go down next. Good luck with your Proform.
So can I get a 6 month update. Have you had issues since replacing parts
Cheers mate, i was almost going to get one of these.
I've had mine for 6 months and suddenly yesterday the speed isn't working. Incline still works, video playing, but the belt isn't moving. As you know, not helpful customer service to try and troubleshoot. Is this the same issue you had?
Yes. Same thing. Incline worked, belt stopped moving. Good luck!
@Tishana Darden It took about 4 weeks to get the parts and about 2 hours to install them myself. The machine worked after the install and it is still going strong. Keeping our fingers crossed this will not happen again. Very disappointed with Nordictrack. Good luck..
Thanks for this! Wish I would have seen it before I purchased. Just got off the phone with NordicTrack (30 minute wait) and they are sending me a new controller board. They say its going to take a couple weeks before the boat arrives from China with my part:(
Mine will take a week to arrive. I got the shipping # yesterday. They said it can take 2-3 weeks cause of COVID. I was expecting it to take longer.
Completely agree what he is saying is true !!!!! it was too late for me i just had that issue with the controller belt not moving and they do not even have the part in stock i bought this expensive machine to stop working after 15 days !!!!!! I spent about 1 hrs to get to speak with a human and i was lucky because I called early the part will take 2 to 3 weeks to ship plus they get you with we can send you video instruction how to replace it or send some one but it will take longer.
This is what you get for an expensive machine !!!!! they should recall this product
We can even put some legal action against this product icofitness norditrack
I had the controller board go out after 2.5 weeks. Same model X22i. They sent me the part butI live alone and with the pandemic I couldn't flip that 300+ lb machine over by myself and I dreaded the thought if the board or another component went out again after my 30 day return window so I bit the bullet and returned it. $250 restocking fee + 10% + 199 shipping not refunded + the money I had to pay someone to assemble it. Sad because when it worked I loved it. But after the belt stopped working I only wanted that POS out of my house. Looking to buy a SOLE treadmill - and yes the SW techs are pretty responsive but customer service for the parts - uh...why such long wait times.
My belt on this exact treadmill just stopped suddenly 5 minutes into my workout tonight. I’ve unplugged and restarted and still no moving belt. Console is working fine. I got the treadmill end of July 2020. Tomorrow I’m sure I’ll be on hold for hours to get this issue resolved.
Let me save you a bunch of time. I had this problem twice before. It could be the controller, but first remove the back right panel on the foot board and see if any red/green lights are flashing or solid. If so, your controller is fine. Next, Look in the manual how to loosen the belt (screws on the front). Apply 100% silicone lube ONLY to the black thing under the belt (not the 4 inches closest to the back or front of the machine). Rub it around with your palm to distribute. Be generous. This is a good time to center your belt if it’s off-center. Tighten the belt back again. Walk on it in different places to distribute the lube. For others, if your console suddenly stops working, take off the cosmetic pieces on the right side, pull out the wires that connect the computer part to the screen, disconnect and reconnect carefully, and your screen should start working again.
Rosio, what did you need to do to get your machine working again? Sounds like what happen to ours.
It is black friday and I was just about to make a purchase.Thank God I'm seeing this now.
Great Video. Thank you!
I bought my x22i 2 years ago. Only used it a few times per month. I turned the power off after every use - was worried about power surges, etc if I left it on. One day recently I turned the power switch on and heard a small pop coming from near the switch. The tread does not move and the incline and screen still work however. I called NT and they were great on the phone, have sent out a motherboard free of charge and it arrived within 2 weeks of my call. However, they said "just watch videos on you tube to replace the board, call us back if you can't figure it out and we will walk you through it". So here I am, searching youtube for videos on how to fix my "Commercial" treadmill that was not used much at all. Customer support also said to lubricate the walking belt and they have sent lube out with the new motherboard. The manual states "never apply silicone spray or other substances to the walking belt". Very confusing. I must say this treadmill is awesome when it works, but I am not pleased that it has stopped working before I have even finished paying it off and now I am required to fix it myself.
Interesting...just purchased this machine. I'll have to let you know how it goes. I've seen reviews from ultramarathon runners that say they haven't had any issues even with the amount of miles they put on...fingers crossed! Sorry this happened to you, working in customer service myself I would be furious!
Where are those good reviews. I’ve been searching. I like this machine, but all I can find are horror stories. I don’t need the added stress.
Same issue..Motor replaced, now they are sending the control board. The belt has never moved, EVER. Ordered this last March, it finally arrived in August. They won't send help, no service in my area I was told, even thought that is part of the "sell" they offer. I had an old Nordic that we used for 20 plus years. At this rate, with all the parts they are sending, I may be able to fix the old machine.
Thank you for your video . I was about to buy this machine .
Thank you so much for this video!!!!
Please help need no what ml in distance means on my rogerblack treadmill and how can I get it to miles or kl
Same thing has happened to me. Mine broke down just shy of a year out. I got my parts in the mail and installed except now I have power when before I just couldn’t get belt moving. So frustrated. I bought this machine specifically for its incline capabilities. Also, I live in Chicago and winter is coming 😭
My machine just got the same problem ! How long did it take to get the parts in ?
I just received and put together my X22i on Sunday Oct 17, 2021. After using it for less than 30 minutes, the incline stopped working. I did get through to tech support quickly and they helped guide me through taking it apart to troubleshoot it. After about an hour on the phone with them working on the treadmill, they diagnosed it as a faulty incline sensor. They are shipping me a new sensor (will take a week+) and like you, I will have to install it myself. So far, I would have to recommend not buying a NordicTrack as it appears they have poor quality and you are required to repair brand new machines on your own. Having spent $3K USD+ on this thing, it is very disappointing.
Thanks for the advice
Okay, I have heard a lot of concerns in my due diligence of getting a treadmill. I’m officially crossing NT of the list.
Thanks for your time doing this…. You look great by the way.
Thanks!
Purchased the Bike Plus back in June 2021. For the past couple of months I’ve been experiencing pedal crank noise & wobbly handlebar issues. I contacted Peleton tech support, sent them uploaded videos and I was told that replacement parts were going to be ordered and shipped directly to me, a third party vendor is going to contact me to schedule an appointment to replace the parts. Frankly, I didn’t spend nearly $3K for the bike & extended warranty to have a third party vendor come out to troubleshoot. I’m not too happy about that. It makes me feel like PELETON is no different than Nordictrack. So keep that in mind before you spend your hard earned money.
The only reason I want this is for the 40° incline
This dude has some killer knife hands.
I needed it to chop through the Nordictrac BS!
Thank you! I was about to get one.
Nordictrack over here in the uk are just as useless . But over here by law if the fault occurs in the first 30 days we can demand a full refund at no cost to ourselves but if it’s after 30 days we have to give the manufacturer the opportunity to repair or replace the item within a reasonable time and it is still under warranty. I’ve just had a full refund after waiting 6 weeks for my bike to be repaired.
I am in the process of doing this right now. customer service was useless so I researched it and am doing it myself.
Thank you. You saved me some money
I’ve been back and forth with Icon- the manufacturer. They have very responsive email folks and had me go through diagnosis. Agree this is a bad item to purchase because it’s so big and this repair isn’t doable for most people. They are sending me the motor as well. I’ll probably be able to do it but would be a $3,000 paperweight if they didn’t send it.
UPDATE 3/22/2021: icon sent a replacement motor and a technician to repair the machine and it works perfectly. He said he doesn’t have many issues with them. So just giving some feedback there.
yea I do agree with you but who offers incline 40 % ?
I brought a NordicTrack Commercial Treadmill about 10 years ago. They send parts for me to install, I didn't mind replacing parts myself even during onsite warranty. Other times they also send a service person to do the repairs under warranty. The good thing buying from Costco is they tack it back anytime but I'm not going to carry that heavy machine onto my truck. One caution, don't put the thing so close to the wall. Allow at least 3' or whatever is recommended else you end up as grind meat in case you fall.
I had a similar experience, 2nd day of ownership and the entire control panel stopped. The phone system for customer service is unbelievable and the waiting is OMG 😲 😳. I did get the part and repaired it myself. I'll never buy another nordictrack product.
Got a nordic track elliptical ago and the magnetic tension capped out after a year of use!
This just happened to me. Got it back in November 2020🤦🏾♂️ This Fast not even 90 days. Everything works except the belt. All I can do is call the morning.