Dell XPS 13 9350 - How to replace the keyboard
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- เผยแพร่เมื่อ 7 ก.ย. 2024
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APPROACH WITH CARE AND CAUTION. Don't break your laptop! And don't blame me if you do. If in doubt, go to a professional.
This procedure will take you at least an hour so make sure you have plenty of time.
In-depth instructions on how to change or remove the keyboard in a Dell XPS 13 9350
Service Manual: dl.dell.com/to...
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Let me start by saying a big thank you to you. This was very detailed and helpful. All I want to add is that if anyone wants to replace the keyboard, minimize the parts that you disconnect to the very best of your ability! I did and that helped me a lot. I only removed or disconnected the parts that prevented me from getting to the keyboard. For instance, it is absolutely not necessary to disconnect the orange colored cable close to the fan. Neither is it necessary to disconnect the heat sink like you rightly pointed out. The cables you disconnected from the WLAN card was also unnecessary. All I did was disconnect the two cables that connected the card to the board. The less parts are disconnected, the less complications when re-assembling.
Thanks for the thanks :) and for the advice
This video saved my dell xps 13, which i bought in 2014. Took me almost 2hrs to follow the tutorial step by step. I ended up having 1 extra screw. Apart from that, everything went smoothly. One more hint, it's not necessary to remove everything. The battery, the speakers, and even the main board can be put on the side without being completely detached. Thank you so much again!!
Really happy to have helped and thanks for the info on the parts. I just followed the Dell guide and they do seem to recommend steps which are not actually required.
the person who designed this is a genius -_- thanks for the tuto
Hope you managed to do it successfully!
Thanks for this great detailed video, it is very helpful. My keyboard replacement went very smoothly. As many said before, I kept the motherboard, the fan, and the I/O card together without removing the heat sink. No need to disconnect most cables, simply flip the whole unit over to the front.
Thanks for the video. And for the comments.
I successfully replaced my keyboard and the machine is a good as new. Took me 3-4 hours, but then I am retired software guy with minimal hardware experience. (I had replaced the battery previously. )
The tiny hinge connectors were a challenge simply because I did not know how they opened.
I did disconnect the battery and the speakers from the motherboard, just to be able to get it out of the way.
But as suggested by the commenters, I kept the system board+fan+Oi board all connected - just removed the screws, and flipped it over.
So for $70 keyboard and some elbow grease, my 10 year old laptop will be good for another few years.
Thank you all.
Thank you for taking the time to comment!
Thank you so much. Just finished it now. Took me a while but wow what a great video.
xps13 2017, did the battery at the same time. My case screws worked better with a torx 5.
Toughest part was the connectors into the wifi card. But they went in.
Cheers bro.
Yay and well done :)
Great video. I had a customer bring their XPS in for a new keyboard. I did some research and learned it's a complete ball ache! Indeed it was, but your video saved me a lot of time. Many thanks from one repair guy to another. Liked and Subbed!
Exactly why I made the video , so thanks for saying thanks :) I'm glad it helped.
Thanks, this gave me the motivation and confidence I needed to do this. I changed the battery at the same time. After reassembling, I only had one screw I didn't find a home for. I'll take that as a success!
1 screw left over is a great start for anyone new to taking apart and putting laptops back together especially on such a complicated laptop.
Your video was extremely helpful on my Dell XPS 13. Mine happened to have the phillips screw under the cover plate that yours was missing, as well as my metal bottom cover screws were T5 as opposed to T6, but rest was identical. Excellent video 👍 Thanks so much.
Thanks for the feedback / information :)
Quick tip on the disassembly, you can skip most of the steps if you don't spill beer on your computer.
Amazing video, this helped so much. Thank you!
Thank you very much for the thank you :) glad it helped
Thanks, it was still a good help. The new keyboard is working like a charm.
Thanks for taking the time to say so :)
16:15 is where I ripped the tiny cardreader cable which is attached to the IOB (IO-Board):
(The "hinges upwards" confused me, I thought you mean this tiny cable not then LCD cable which has such a "hinge", which is why I pulled the cable weirdly, my bad. The cable can be unlugged normally with only putting force on the PLASTIC not the cable itself. You might even be able to keep the tiny cardreader cable plugged in and just make sure the IOB is safe while continuing.)
Fyi: I made sure the broken cardreader power cable wires are insulated, and the notebook works fine. I wont use the cardreader anyway.
But all in all a very detailed description, thanks!
Thank you. I used this video to replace a grime scene keyboard with a missing N. It was really helpful to follow along with the service manual.
Thanks for the thanks!
Bravissimo! I would not have attempted this w/o this video, yet with it I successfully added a year (or more) of service to my XPS 9360. Thank you!
But we gotta know: did the customer get the hack-job to replace the keyboaard cable at no charge? Inquiring minds...
Unknown, I doubt they bothered going back to the original person and as the keyboard was an international one it is possible the repair job was done in another country.
Great video really helped
Thanks for taking the time to say so!
Very helpful video - followed instructions directly and all good. Thanks.
Glad it helped and thank you for the thanks :)
33:30 You have to put the fan first at least in some model variants there is a screw-holder which has to go underneath the mainboard, but that's clean when you remove the mainboard/fan in this model variant
Ahh, you're noticing this in 35:15, too :)
48:25 my XP13 was bought new and there were also just 2 of the 4 battery holder screws, so all good :)
Thanks for all the info / updates. Shame about the card reader wire but (as you note) - unlikely to be missed.
Thanks, very good and thorough explanation.
Unfortunately I seem to have messed something up when putting the XPS back together.
My touchpad does soemtimes work and soemtimes it doesn't and the screen doesn't come back from sleep when it went blank for energy saving. :/
Touchpad check the lead at 34:34 is connected securely at both ends. And not sure about the screen one :( Check every single connection, ribbon cable etc.
Will check all connection, hope I didN#t break something tiny on my way through the layers.
And again: thank you for sharing your experience and giving guidance here!
This video is quite comprehensive to understand what inside a dell laptop. Yesterday, while opening the lid it got wide open at one side but I suspect hindge still seems to be fine. Any idea if it is worth it to take to dell store or should try it by myself. Is there a way to share picture of that fault with you please?
I wouldn't go to to Dell unless it is under warranty and you can argue that it has broken under normal use. If it isn't under warranty then I'd look for someone local who runs a computer repair business and see if they can repair the hinges. Quite often the plastic brackets they screw into are the things that fail and you can't repair them. (If so, the best thing might be to replace the entire plastic under case (or whatever bit of plastic the brackets have been broken off).
Hi, Thanks for the detailed vid. I've got two questions: 1. Are Ebay sold keyboards recommended? Are they usually 100% new?
2. Why didn't you clean the k.b frame from all the hairs and goo? Should I get a new frame also? Thanks!
The one I got would have been from eBay. Guess it depends on the seller you buy from as to if they are new or previously used but "refurbished" (cleaned).
The frame in the video didn't look too bad. I can't quite tell but I expect the frame is heat staked or riveted into the palm rest meaning you'd need to replace the entire thing. If your one is mucky then a clean can't hurt. just be careful with any liquids dropping into other components such as the touchpad or screen below.
Very good video! Can you tell me where I can find the old type of keyboard - for support of two languages?
eBay is generally where I get most laptop keyboards. Beyond that, I don't know. Sorry. But thank you for the comment and compliment.
Thanks for the video! Great help.
I'm glad, thanks for commenting to say so :D
where i can purchase the original dell xps 13 keyboard
I bought mine on eBay.
Didn't remove the heatsink as suggested - was not necassary, thanks
Thank you so much
Thanks for saying so and taking the time to comment, it makes me feel happy about the effort I put into making the video.
Is it possible to insert a numeric keypad rather? Thanks
Technically possible, probably. But where would you get a keyboard of the right size? Just buy a usb number pad?
Stuck Key Detected - even with keyboard removed!!
I've got a Dell XPS Laptop. When I switch it on it produces the most deafening series of beeps.
It would appear that the 2key below the backspace when I make them stuck, as the only way I can get into windows
Now the weirder part. I took the cover off and disconnected & removed the keyboard and trackpad. But the problem persists: it seems this key is constantly transmitting, even without the keyboard!!
Where is it coming from?? Any ideas on how to fix this?
Got anything usb plugged in that could be doing key presses? Wireless mouse or keyboard receiver, barcode scanner etc?
@@freename I disassembly the lap , disconnected all the flat cables attached to the mainboard. release the small battery. wait 30 main the mainboard disconnected from the housing. then attached screen cable and power cable.
the mad thing is do the same error
Hello, thank you so much for the video i enjoyed watching it!
So my ''W'' keycap got removed and in the process of me trying to put it back i also accidenatlly removed one of those metal hook thingies that attach to the keycap.. my question is are those attached to the keyboard or the keyboard frame itself? like when I replace my keyboard do I have to just get a new keyboard like you did in this video or did I permanently damage it?
The keyboard should come with all the keys you require pre-attached. See 31:11 for what they look like when removed.
@@freename So this metal frame I'm seeing in the removed W key is actually in the keyboard itself?
@@adzee5998 Can you link a photo ?
@@freename Sure! imgur.com/a/K5SeIz9
That part has to be already on a new keyboard. The metal hooks / mesh work are not part of the top palm rest on the model I filmed.
Great video! I almost feel confident enough to give this a go myself. But before I do so and order a new keyboard, I wanted to ask you the following: I have several keys (enter, right arrow, U, H, backspace) that suddenly require a very firm/deliberate push in order to register. This happened out of no where and I didn't spill any liquids or anything of the sort. This makes typing almost impossible if constant key strokes are being missed. Do I replace the entire keyboard or is there anything else I can try? I've searched the web for hours but cannot find a thing. Thank you sooo much!
Any chance a pin, bead, paperclip, staple or any other thing might have dropped underneath the keys in question? Does it feel like it hits a stop too early and doesn't travel as far as working keys? Or does it feel gummy or sticky?
mine just did the same thing. Some keys required a much firmer press to register. Blown the keyboard with compressed air and did not help.
No accidental spillage, crums or anything of the sort. I did pull a couple of keys off to check for exactly that. Everything feels normal, just the keystrokes don't register as they should. Several keys had that happen all at once, out of no where.
@@EDnesss did you manage to fix the problem some other way? Or did you go ahead and replace the entire keyboard?
@@tristan8140 i updated all the drivers and bios...did not fix it. I'm going to replace the keyboard to see if that will fix it.
My XPS 13 9360 wont power on and has two amber and give white LED flashing, what could be wrong with it?
Try matching the light patterns against the documentation here:
www.dell.com/support/manuals/uk/en/ukbsdt1/xps-13-9365-2-in-1-laptop/xps_9365_servicemanual/system-diagnostic-lights?guid=guid-31c6430f-3975-4b59-a0f9-b63ed764fad7&lang=en-us
I love how Brits get an extra syllable out of "assembah-leh." :-)
they also get extra letters in words like colour
And we say router (e.g. for the internet) the correct way too. And I wont apologiSe either.
Didn't see your dell instructions list. Could you send it to me? My shift keys no longer function. From what I saw, its the circuit board after (ahem) a splash of water fell on it :/
The Dell instructions are just on the main dell support site in the documents section once you type in the service tag.
Thanks! I'll look into it. It's like preparing for surgery. Need lots of space and all the tools :)
When you removed the heatsink, do you think the keyboard can be changed without doing that?
See the text on the screen at 11:26 :)
A wesome :) My shifts keys are not functioning after a water spill :/ Need to check and clean and put it back or buy a new keyboard. (One key makes a big difference : )
I'll be following your entire video on another screen while I do this : ) (Lol, probably replace the thermal paste too :)
Good luck.. it's a complicated one! Don't blame me if you break your laptop more :P
Thanks! Won't blame you at all. :) Not the first time I do this :)
My computer is turning on and loading the Dell signal and then going black again. Any ideas as to why??
Difficult to tell with the info you've given. If you keep tapping F12 along the top of the keyboard after pressing the power button do you get a menu?
That is very likely a bad battery. Opening the laptop and disconnecting the battery for 30 seconds normally fixes it.
My laptop lives again.
Yay
Replacing keyboard on this laptop is way more difficult than a cheap laptop
No way - not doing all that for just a KB - rather toss this thing!
I'll have it!