9 Really Easy Phone Sales Tips
ฝัง
- เผยแพร่เมื่อ 4 มิ.ย. 2024
- Be sure to register for my free training on, "The 5-Step Formula to Closing More Deals without the Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
1. Don’t wait to get motivated; just pick up the phone.
When I first started selling, I had to make around 50 to 100 dials every single day. I’ll never forget the feeling in those first couple of weeks, and how heavy that phone actually felt.
I would come up with every single possible excuse as to why I could not pick up that phone.
What we need to do is just pick up the phone. This is one of the most powerful easy phone sales tips I can share with you.
2. Set a daily dial goal.
I can’t tell you how many salespeople fail to set a specific goal for how many calls they actually want to make in an hour or a day. How many phone numbers do you dial?
If you can answer this, you’re on your way to mastering one of the most effective easy phone sales tips out there.
3. Make it a game.
Far too often, we salespeople dread rejection, and as a result we get really discouraged.Some prospects can be really mean. They might even curse at us, or just hang up the phone. Or, they politely end the conversation, but we know that they’re just trying to get rid of us.
Most salespeople, unfortunately, take that rejection very seriously. But it’s not serious!Prospects don’t know you. They don’t know who you are. They don’t know your family. They don’t know anything about you.Sales is just a game.
4. Call really early and really late.
This is one of the simplest easy phone sales tips I can give you, but it’s incredibly powerful. When do you think the majority of salespeople are making their dials during the course of the day? If you said something like between 10:00 and 11:30 or 1:00 and 3:00, then you're right.
The majority of calls from salespeople are made at those times. At a lot of organizations, this is call time.
5. Avoid the “sales voice.”
This is one of the most important easy phone sales tips I’m going to share with you in this article: Avoid the sales voice.Now, the sales voice is so pervasive in our industry that if I asked you, “Do you use an overly enthusiastic voice when you make calls?” you would probably say, “No, no, no. I sound normal.”
6. Pattern interrupt.
This is one of the most important easy phone sales tips you’ll ever learn. Sadly, it’s something that the vast majority of salespeople never even think about.Let me ask you a question: What do the first 6 seconds of your typical sales calls sound like? Most salespeople can’t exactly answer that.
If you’re like most salespeople, you take an off-the-cuff approach to opening your sales calls. While you may structure what happens later on in the call, you’re likely not really thinking about how to start the conversation.Prospects expect you to sound smooth, enthusiastic, and pushy. Instead, script out a call opening that’s unexpected-and then say it in a tone that’s slow, and almost a little bit hesitant. They’ll be thinking to themselves, “Is this a salesperson? Is it someone else? I don’t know.”
7. Have a contingency.
Contingencies are one of my favorite tools in sales. But most salespeople, when I teach them about contingencies, get really uncomfortable. In reality, though, contingencies are one of the most powerful easy phone sales tips you can implement into your selling approach today.In sales, contingencies come into play when you’re calling prospects who are really busy, and they try to get you off the phone within the first couple seconds of the call. What’s your contingency plan if that happens? This is your plan B, when plan A falls through.
8. Get them talking.
I want you to imagine what the typical prospect is experiencing on the receiving end of a typical sales call. The prospect answers the phone, and the salesperson says, “Hey, how are you doing?! You know, I want to tell you all about my company, ABC. We’ve got this incredible product!” And what are prospects doing while they’re listening to this?
9. Always close for the next step.
This is one of those easy phone sales tips that’s backed up by tons of data. Gong.io, an intelligence conversion platform that uses AI to analyze sales conversations, compares conversations that really work against those that don’t.What they’ve found is that in the most effective sales conversations, salespeople spend significantly more time discussing next steps.
So, there you have it. Now you know 9 really easy phone sales tips that can transform your selling approach. I want to hear from you. Which of these ideas did you find most useful? Be sure to share below in the comment section to get involved in the conversation.
Be sure to register for my free training on, "The Formula to Closing More Deals without Price Pushback, 'Think-It-Overs' or Ghosting" salesinsightslab.com/training/
i am IT student and i am interested in business because everything is business and if you can not sell oooh!!! that's a major problem so i began learning about sales this weak i learnt a lot but after watching this video i'm so much excited that i can even call any business organisation and sell on them. thank you so much.
@hassan muse i am business student working with an IT company now and I've been reading a lot around IT and the tech space lol
2 years later but it's never too late to get involved. Thank you for your genuine hard work. Your channel will continue to insure me. I hope you get to see this. Ty, stay well. 🙏🏼👍🏼
I have been in sales for 3 years now and I find your content to be informative, simple and most importantly it works ! Keep making videos Marc.
I've watched a lot of the stuff on YT about sales, and your channel and advice is the best by a long, long way. Please keep it coming.
Thank you, Marc, it still is sooo valuable even 2 years passed...
So glad I found your channel honestly !! You have really great advice and tips. Keep them coming! Youre so genuine and relatable.
Your content has proved very valuable in my first sales position. I would love to see more prospecting oriented videos! Thanks
Za😊
I love your video's; you don't make it sound so intimidating and you use examples of stumbling blocks I deal with on the phone. I've listened to three already and anxious to listen to more.
I'm very new to sales, and I'm good with all of these... EXCEPT #1 (Waiting to get motivated) and #9 (Close-in for next steps). These two kill my sales game. Thanks for putting these into words, as I haven't really heard them put like that before.
Marc - Your videos are gold man!!! please keep them coming.
I like the point about calling early or late. At my first lower level management position I would get into the office early after putting my son on the school bus or leave later to avoid traffic. I often got more work done in the early morning time before everyone came in or in the evening after they left then any other time during the day since no one was there to bother me. It would have been and sometimes was a great time to get a hold of me (unless of course it was one of the days that my boss was bored stuck in traffic on the way in and he called from the car and then needed to chat until he reached the office). All of the other steps are great too, but I especially like the planning the next step.
Dankë dude! I'm battling the phone dread at this very moment & here pops up your video. Thanks loads!
This guy is great, every video he just say's things that really make sense, very practical stuff
Great video and advice!! I just picked up the phone and dialed, got through right away and I made a connection. Not a sale yet but it was an uplifting call. Thank you.
Amazing, such obvious tips but we’re rarely adhere to keeping to the goals we set without going off track but there’s many things here us salespeople can do to create structure and consistency
Marc, tips you are sharing is real gold for salespeople. Love your videos. Keep growing your channel. Wish you all the best.
Thank you for the value, that you are giving to us!
Thanks for taking the time to make this
Marc, tips your are sharing is real gold for salespeople. Love your videos. Keep growing your channel. Wish you all the best.
Thank you for the value, that you are giving to us!
I agree
Next steps! Great insight and recommendations all around.
Definitely the last step solidifying the next step super important in the whole process of getting business.
Love your videos I am going back into sales and your tips are really helpful
Thanks for being my TH-cam mentor you’re so awesome!!!🙌🙌🙌
100% agree with you about ninjas tip to keep conversation talking at least 30 second. I used to keep them talking it really works. Your video really helpful. Thank you.
This is worth watching.. Especially, the continguous calling part.
You’re the best! Wow, one video better than the other. I’m very glad I came across your work. Thanks again!
I feel like I just overcame many rejections of the day. Thank you.
All of them are extremely useful!!
Make it game; Yes, we shouldn't take it seriousely when being rejected. It's normal. Great talk, thank you.
Thanks Marc. Very much useful phone sales tips. Have used them in Insurance policy sales. Great help from your videos.
Hi, All of your tips was extremely good. Especially for B2B
All of them are valuable as heck 👑
Always closing for the next step ❤
All of those steps sound good. I'm getting ready to start my first sales position.
Very valuable and simple sales tips. Look forward to using these tips tomorrow.. Particularly #5
Are you still doing telemarking?
point on the motivation tip.. if you force telephone calls, prospects can sense it and your energy will be bad and lead to a bad call. You already have to come in with motivation and thus good energy. point on the call early and call late... never has worked for me, though I've heard this tip before... usually in the afternoons work best because buyers are out of morning meetings.
Simply very useful content.... Certainly will apply them..... Thanks for sharing such a good learning content.
Awseom tips man I'm really enjoying your material! Keep doing what you're doing! I like the tip about just doing the calls, so underrated, I laughed hearing you say you would make any excuse to not make calls aha I must admit it's some thing that rings true with me ;p
Very helpful I'm new to phone adequate this was helpful thank you
Really very informative your tips are. Would appreciate if you could share tips for those who are working in travel & tourism industry.
Thanks . Your videos are really useful
I've just started in telesales. Its amazing how different my confidence is over the phone, vs real life. I need to get over my anxiety that I'm bothering people.
I actually believe in what I'm selling too, but sometimes I even feel like a scam artist and I know I'm not. I work for an ethical organisation, who are selling a legitimate service. A service in which everyone at some point will need.
I've tried everything in this video, but as soon as I know they dont want to talk to me, even before I've told them why I'm calling, It just really knocks me back. Any tips on staying confident, and positive?
Or objection haddleing?
Honestly just don't give a fuck. Ask yourself, did I die? Lol. They can't hurt you. When you don't go for the gusto your practically rejecting yourself. Your feelings are never for you; they are against you. Believe in yourself and keep pushing to get better!
Thankyou everyone for your replies.
I don't know, I'm always like this, when I start a new job.
I'm trying desperately not compare myself to others in my team, but its difficult when they're selling more in a day, than do in a week.
Since watching these vids, I've got alot better at keeping people on the phone, I get much less hang ups, I'm even doing better at selling my products. Ie explaining why its good. Before I was just rambling and people were hanging up in mid pitch. Its closing it now, ending that call with a yes. Mine is domestic sales, not business, I'm calling people at home. So alot of these tips dont apply to me
Best of luck to you. Cold calling is tough but its necessary for success. It gets easier the more you do it and think of it as practice when you don't have a great call.
Thanks everyone. I do feel every week I'm improving. It's like everything, it's so frustrating, because I want to be good at it now! Especially when theres new people half my age who started weeks after me, that are smashing it. They've all worked in this kind of feild before though. I'm from a retail background and it's a whole different way off selling. I'm literally having to undo everything I've learned about customer service in retail and replace it with a whole different kind of customer service. It's not like I'm trying to sell ice to eskimos. I'm selling something that everyone needs! Everyone is cautious when it comes to telephone sales and instinctively assume they're being scammed in some way. Its abit like uninstalling an app or program to reinstall another. The bigger the file, the longer it takes. My retail file is pretty huge. I've been doing it for 20+ years.
karen stewart Hi, I’ve been in sales since I was 18 years old. I started of in telesales and continued to grow as time went on. It takes time and effort! Don’t give up just continue and you will learn along the way. Some people learn a lot more quicker then other people and some people will always be better then others.
Do not worry about what the customers may “think”. You have to make sure you control the phone call and everything works on your terms. I’ve found asking customers direct questions whether they are interested or not is not the best way. Instead you tell them in a nice way what your going to do for them.
There is a lot to take on board and I couldn’t explain everything on here but one thing I can say is that I am 31 years old now and I own my own company. I learnt everything from the company I worked for over the years and decided to do the business myself along with a partner. I am now a director of a company that is growing every year. From 600k 1st year turnover, to 1.3m the year after, to 1.7m they year after that and currently on the way to 2m plus. Nothing comes easy, so work hard and look onwards and upwards! Good luck, and if you need any help you could always email me directly.
Great information and Tips
Fantastic advice! I definitely have been leaning back on the "salesperson voice". Tomorrow I'm nipping that habit!
Me too i will work on that immediately , good luck :)
Thank for video summary...
Awesome vid! Thanks 🙏🏻
Good vid, I'm partial though to something more along the lines of "I'm hoping I caught you at an OK time?" Pointing them to a more likely "yes" response.
thank you for the video!
Thank you fro the tips amigo :) I will get rid of my sales voice and work on sounding more normal instead as well ass having a good pace with a claim tone
Great information and interesting ways to present...
I took notes.
This guy is right on. I've used these exact techniques for over 22 yrs and they really work. Great job Marc.
Marc - Could you go over putting together a phone script?
Thank you!
Moving to the next step!
Great video!
Great content!
Super useful!
Perfect advices
is their a List of contingencies , we can have for emergency cases. thank you
contingency was best part and always next look for next steps
Hmmm good ideas. Pattern interrupt - will work on this.
Thank you Marc, Enjoyed the video.
The phone is my friend and no longer a cactus. Claude Diamond Author of GUTS.
All the tips were useful
thank you for the tips! I am the training manager and quality control monitor for a small sales program and the last 3 tips are really going to help us!
Mark , December 2020 second lockdonw in Italy , love your video , what make me funny when you talk about get an extra cup of cofee instead of make the phone call , that is absolutelly my , I have doing cold call :-D
Hi Marc, what do you do to make it a game?
What about writting down on paper the reason why it doesnt work, just right after the call? I work as a customer service for a bank and eventhough we are on in-bounds call, we have to sell. O struggle with credit cards but Im good with investment appointment arrangement. I really wanna improvey credit cards perfs.
Thanks Chief
Thanks
Great
Content
Thank
You
Sales insight
Just call to stand out
Don't wait to be mot
Track how many
Game
Avoid high pitch
Patt interrupt
Have plan b
Good tips
I like the contingency part.
Many people hang up, ,many many people, i need to overcome my anger, Great channel
It's because your opening pitch has a flaw in it. What is your opening line?
What works for me is reminding myself that about 95% of calls will be rejected ones and that the company is paying us to call and make sales for them instead of feeling like we are bothering people and giving up to quickly rather then being more aggressive or bold, and laugh when they'er being rude or cursing us out, it's our job so let's not let that get to us and lose our cool brother
Good stuff👍
Thank you Ms Bethany Williams Jackson MS
Hi
dear sir,
I make more than 500 calls a day but i end up with no lead..
i dialed for MCA(merchant cash advance)
I like #1, 6 and 8.
Next step
Great tips! You should always have a plan B. I pitch to CIOs and Healthcare Directors
Is there a way to do that stuff without sounding like a sales person or being pushy?
the feeling is mutual.. haha. i make a lot of excuses just not to pick up the phone and dial. a lot of errands that unnecessary.. huhu.
goodness! 5 out 5
I really like you. Not pushy, not unrealistic. Just right. Always aim for more, but remember: FOCUS ON CLOSING THE NEXT STEP UNTIL CLOSING. :)
The problem about ”oh did I catch you in the middle of something?” is that 99% will say yes and not be interested anyways.
Yet, is sounds authentic and special, so even if the person says: i m busy , he is appreciating the fact that you have asked about his time-frame.
And 99% of sales people wont even ask. So you come off as different and non pushy.
@@shroud1390 Nah, you have to be pushy, that’s how you sell.. Be pushy and keep the conversation going forward whilst also maintaing chill and confident. Most ppl will be focused on the conversation with you, therefore forget that they were doing something prior.
@@shroud1390 Being polite is great, but asking such a question is an easy way out for the customer to say ”yes i’m busy” and then click you. Instead, if you have access to their name and such info, say ”Hi, am I speaking to ____?, ok, my name is ____ and i’m calling from ____, you might understand why i’m calling then?” This is 1000x more effective since it will make the customer listen carefully, since they’ll think that something is wrong or off, then u ever so slightly ease up the ”seriousness” towards the end of the call and boom, sell.
@@wkt8712 there are many ways to be successful at the sales game. Its not one size fits all. But there IS a reason people hate sales people. Its those kind of scripts.
I am curious how does it happen that out of 15-30 dials only couple people pickup. Among my friends, colleagues I could say that when they get a call it is much much bigger than 50% chance that they pickup. I would say much bigger than 75% for sure.
If we take similar assumption, out of 30 dials we should have at least 20 pickups. So I am wondering how come only couple of 30 pickups, its seems to be non normal behavior that only this small amount pckups...
I would assume that the reason that you have so many people answer the call is that they know you. Most people now have caller ID and do not pick up the phone if they do not recognize the person.
To not take rejection personally. There are days that this gets me feel beat-up.
engage customer is useful tip
Make it game.
It depends of the game - what is in the market and lot of kinds of things... i think :) it depends people living in the Bali or in the Soviet union country :D all about mindset of course.. but yes lot of good content i get and information.
How do I make it a game?
Have a contingency and : Always close for the next step.
hello Thanks
“Contingency is cool, I find it pretty Ninja”
Ninjas who dislike the video: and I took that personally
Great advice! Is it just me or does he sounds like Anthony Robins x Garry Vee? xD
I dial one person about 7 times in a day. I feel like I am annoying them too much, that's why I don't feel confident when they finally decide to pick up.
I'm not sure where the number 100 dials per day came from but it's a lazy number if we're talking pure cold calling. A more accurate number is at least 350 per day. Every dial is like a pull of the lever of a casino slot machine, why wouldn't you want to dial as many as you can? That next dial could be money in your pocket.
I would like to know more about 'Get them talking'. I was engaging the talk genuinely, maybe too casually. I started something and let him do the talking. But instead he was sharing so enthusiastically about his idea. I tried to redirect him with some questions but I wasn't invasive enough. Should I be more invasive or I should let him talk and cut in effectively when I find his pain points? I'm happy to hear from everyone.
Ask a "Tell me" question -- this way it'll be open ended and then just go silent. Example: "Tell me about how you've solved this problem in the past". This is something I recently went over in a helpful sales questions video of mine.
Gotta ask a skilled question to direct the conversation so you can keep them on track.
Marc! where are the snow bunnies at?
"always be closing for the next step"