Angela mentioned it is good to visually see your employees. Where I used to work at the employees come in we had to check each one to see if they were inebriated or high on drugs. ( we had training in this area) This way you know what state your employees are in and if they are capable of doing the job for the day.
Well they're lucky, our person in charge doesn't want to see us, I m not even allowed to call the agency, only texting, also we should not ask any questions or remarks, although we work for mainly old people
Yes Lynnette, when you have a visual inspection (whether the employee knows it or not) you can help control the brand you are consistently releasing to the market every day. And you can tell A LOT by having eyes on a person. (We had one woman who continually turned up for work with bruises. It's a long story that required intervention but without eyes on her every day, she may never have got the help and safety she deserved.)
Hi Angel, Thanks for calling into the show and being part of it. It's fabulous people like you that keep our show going. Cheers & Continued Success in your cleaning business. :-)
how can you handle quality control completely remotely?Seems like the cleaning business is very hard to scale to other locations due to quality control how can you get passed that?
The best way we have been able to scale quality is to teach each cleaner how to inspect their own work and do their own quality control and then link their pay to performance.
Until you have five or six employees I recommend working out of your home if at all possible. Keep costs low while you are in startup mode. As your business grows the next natural steps will be to expand and get an office with water hookup so you can run washing machines and dryers to wash large loads of cleaning cloths, and store your inventory.
Speaking of quality control, how do you handle an employee breaking something at the customer home? Like a small item… if the customer asks for it to be replaced does it come out of employees pocket?
It's generally better for the business to cover the cost of replacement to maintain good customer relations. Having insurance that covers such incidents can be helpful. While it’s not usually fair to have the employee pay directly, documenting the incident and providing additional training can help prevent future accidents.
Thank you for your question! I suggest handling this issue professionally and offering to replace or compensate for the item. It's typically covered by the cleaning company's insurance, not taken out of the employee's pocket
Check out this playlist of similar videos we made on rules and regulations. More great info. th-cam.com/play/PLh1fKdNH3piTUh9qHbyapMSf1Gvr0188X.html
Angela mentioned it is good to visually see your employees. Where I used to work at the employees come in we had to check each one to see if they were inebriated or high on drugs. ( we had training in this area) This way you know what state your employees are in and if they are capable of doing the job for the day.
Well they're lucky, our person in charge doesn't want to see us, I m not even allowed to call the agency, only texting, also we should not ask any questions or remarks, although we work for mainly old people
Cris oh wow that’s crazy.
Yes Lynnette, when you have a visual inspection (whether the employee knows it or not) you can help control the brand you are consistently releasing to the market every day. And you can tell A LOT by having eyes on a person. (We had one woman who continually turned up for work with bruises. It's a long story that required intervention but without eyes on her every day, she may never have got the help and safety she deserved.)
Angela Brown yes, totally agree
Hey! That was me!
Thank you so much, Angela.
Hi Angel, Thanks for calling into the show and being part of it. It's fabulous people like you that keep our show going. Cheers & Continued Success in your cleaning business. :-)
🎉🎉 so awesome video 🎉🎉
Thankyou! Glad to know that you enjoyed it. 😊
great advice as always! have a blessed day all x
Thank you and have a blessed day as well. 🙏
Love it. Such great advice
Glad you enjoyed it! Thanks for watching. 🙂
how can you handle quality control completely remotely?Seems like the cleaning business is very hard to scale to other locations due to quality control how can you get passed that?
The best way we have been able to scale quality is to teach each cleaner how to inspect their own work and do their own quality control and then link their pay to performance.
@@AskAngelaBrown Excellent excellent thank you ❤️
What kind of hub should I rent is the best for the cleaning service?
Until you have five or six employees I recommend working out of your home if at all possible. Keep costs low while you are in startup mode. As your business grows the next natural steps will be to expand and get an office with water hookup so you can run washing machines and dryers to wash large loads of cleaning cloths, and store your inventory.
Speaking of quality control, how do you handle an employee breaking something at the customer home? Like a small item… if the customer asks for it to be replaced does it come out of employees pocket?
It's generally better for the business to cover the cost of replacement to maintain good customer relations. Having insurance that covers such incidents can be helpful. While it’s not usually fair to have the employee pay directly, documenting the incident and providing additional training can help prevent future accidents.
Thank you for your question! I suggest handling this issue professionally and offering to replace or compensate for the item. It's typically covered by the cleaning company's insurance, not taken out of the employee's pocket