SERVICE DELIVERY MANAGER Interview Questions & HIGH SCORING ANSWERS!
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- เผยแพร่เมื่อ 2 พ.ย. 2024
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It does not matter whether you are applying to become a service delivery manager with a commercial organization, or a public sector organization, the sample interview questions, tips and advice contained within this video will help you succeed. You may also be interested to know what a service delivery manage salary is, where to apply for service delivery manager jobs, and also what the person specification is for this operational job position.
The role of a service delivery manager is to ensure the effective running of a company’s service and customer service operations. It is a highly integral part of an organization and you will be required to manage and lead a team, create actionable Key Performance Indicators (KPIs) and also report directly to the senior management team.
LIST OF INTERVIEW QUESTIONS FOR YOU SERVICE DELIVERY MANAGER INTERVIEW
Q1. Introduce yourself and tell me why you want to become a Service Delivery Manager?
Q2. Why do you want to work for our company as a Service Delivery Manager?
Q3. What will you do within the first 30 days of starting your job as our Service Delivery Manager? How will you improve on our company as a Service Delivery Manager?
Q4. In your opinion, what are the main qualities needed to become a competent Service Delivery Manager?
Q5. What’s the difference between responsibility and accountability?
Q6. As our Service Delivery Manager, how would you define the Key Performance Indicators (KPIs)?
Q7. Describe your style of management as our Service Delivery Manager?
Q8. As our Service Delivery Manager, tell me how you intend to persuade your team to achieve the organizations objectives?
Q9. What’s the most difficult team you have ever had to manage?
Q10. What do you think you will dislike the most about being our Service Delivery Manager?
Q11. How would you measure the success of your team as our Service Delivery Manager?
Q12. What are the key challenges facing our business over the next 5 to 10 years?
Q13. Tell me about a time when you failed as a manager? What did you learn from the experience?
Q14. As our Service Delivery Manager, you will have to use your initiative to solve difficult and challenging problems. When have you used your initiative to solve a team management issue or problem?
Q15. Whilst working as our Service Delivery Manager you notice a member of your team underperforming. What would you do?
Q16. As our Service Delivery Manager, how would you delegate tasks and responsibilities?
Q17. We want to hire a Service Delivery Manager who will work hard to achieve our company mission and vision. How would you do that?
Q18. Describe your style of leadership?
Q19. What’s the difference between leadership and management?
Q20. Describe a time when you completed a difficult, time-sensitive task whilst under pressure?
Q21. Where do you see yourself in 5 years’ time?
Q22. Where do you see yourself in 5 years’ time?
Q23. Why do you want to leave your current job?
Q24. What are your salary expectations in the role of Service Delivery Manager?
Q25. That’s the end of your Service Delivery Manager interview. Do you have questions for the panel?
#servicedeliverymanager #interviewtips #servicedeliverymanagerjobs
Connect with Richard McMunn on LinkedIn.com at:
/ richard-mcmunn-coach
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Download the ANSWERS! >>> passmyinterview.com/service-delivery-manager-interview/
Thank you very much Richard. I am a nurse by background and wanted a change. I applied for a service managers post and I want to thank you from the bottom of my heart because this video helped me to have that extra edge over the other candidates and landed the job.
Thanks for you videos I am sure it's helping others just like me to realise their dreams.
Wonderful!
That’s awesome 👏 you can’t fail any damn interview with these high quality answers. Thanks a ton for this learning
I AGREE! Thank you!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
@@CareerVidz I am already a subscriber of your channel
Thanks Richard, top class tutorial. Will be using your magic tomorrow for the Role of Service Operation Manager, your answers are clear and above all powerful.
Let me know how it goes! :)
@@CareerVidz I got the Job, yes I got the Job. The Email arrived today and whats more, I received another email asking me to attend for another job interview in the same Company all on the same day. I finished the interview telling them that in my first 30 day that I would be.... as you said to do. I had written your answer more than 40 time inorder to remember what you said. Thank Thank You so Much for your expertise and guidence.
Thanks Richard i have been following your chanal from long time it realy helped that was realy helpfull , i,m preparing for interveiw for tomorrow
Best of luck!
Namaste
In the field of IT Service Delivery Management , it is important to understand ITIL 4 as this is most sought after by interviewers.
Thanks
MANY THANKS
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
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I have purchased the questions&answers.
I have my interview tomorrow.
Wish me luck. I will update the result here once it is finalized.
THANK YOU AND GOOD LUCK
Please would you subscribe to my channel? Thank you very much for your support! 😊 🙏
Hello bro, using this one tomorrow at my HP interview for Service Delivery Project Manager. First time applying for it. currenlty a Team Lead in HP. Trying to make it to a next level.. These answers are great and I will try to remember them verbatim! 🤪
Best of luck! You've got this! I do have these last minute interview tips for you: th-cam.com/video/aVs_NnSoPtQ/w-d-xo.html
Please do let me know how it goes! If you can, please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
It was quite informative after going thru your video. I had a call today for a sdm role by a HR well waiting for them to schedule an interview. Will let you know how it goes. Thanks
Best of luck! You've got this!
Update😂
Thanks for this tutorial Richard. You are really the best. Thank you
You're very welcome!
@@CareerVidz Hello Richard, I wanted a checklist or some important questions on taking new in-house software or web page services from other department in my own company a new software or services into my Servicedesk functions what items I need to consider?
Hi Richard
I do have an interview next week Delivery Manager. This questions and answers are really helpful. I will let you know the outcome. Thanks again for your support.
Best of luck!
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
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Watching this a bit late as my interview for this role was yesterday, however my interview for a national company did not include any of these questions at all. I can see that the answers provided though are structured really well and give the impression of a very strong answer, even if you are not directly answering the specific question.
How did it go? What questions did you get? :)
Awesome Richard!!!
Your answers are Bang on! and really helpful..
Really happy to hear that!
2 thumbs up for bald chaps! I'm doing an interview in a little while, I'll let you know how it goes.
Thanks Mike :)
great questions and answers...very helpful for interviews thank you...
Watch this video too: th-cam.com/video/wexzvClUcUk/w-d-xo.html
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Hi Rich
I have team leader interview next week. I’m closely training using your style. 😊
Hey, good luck! I'm sure you'll smash it!
Smashed Sir....... 😊
It was great. Glad to say ( I got the vacancy)
Quite on point, thanks mate
You're most welcome!
Highly useful and informative.
Glad you think so!
Generic guff that could have "service delivery manager" substituted for a myriad of other roles
😳
Hi Richard,will this be the same as a Agile delivery manager position?thanks
SURE th-cam.com/video/vCkpCylPc4A/w-d-xo.html
What are possible interview question for order cordinator manager rule in a warehouse.
Here you go: th-cam.com/video/AknnjPLxo1w/w-d-xo.html
I had an interview for care delivery manager in nokia networks
Hi Richard, I will be going for service delivery manager in emergency and a cUte medics dept. Can you help me ?
OK: th-cam.com/video/wpQCnYvniNs/w-d-xo.html
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really excellent
Many many thanks
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I have an interview coming on Pack house delivery manager
Thanks for your comment! When's your interview? :)
Superb!
Thanks a lot! I have this for you too: th-cam.com/video/ycttjG3jnUw/w-d-xo.html
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏
Helpfull👍🏻
Glad to hear it helps! When is your interview?
Thank you
You're welcome
It was useful, but here in India ppl's mentality is if these are answered as it is they feel over confidence and head weight and they simply reject.
What makes you say that?
SLA fr Team Lead service desk
OK th-cam.com/video/PjELrp2G9LI/w-d-xo.html
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omg lol the first answer
Lol is right
Quicker to just crawl right into his asshole
Hey guys, is there anyone who can share the full interview questions with me pls? Thanks!
I hope you found the video useful!
Please would you SUBSCRIBE to my channel? I'd very much appreciate your support. Thank you! Richard 🙏