What does a Service Delivery Manager do ?

Based on 25+ years of being a Service Delivery Manager myself, I share some of the common themes I have seen in the role first hand. If you plan to be a Service delivery manager, suggest watching this to get a head start on what is expected in the role.
Please SUBSCRIBE if you want to know more about ITSM, ITIL, SIAM and service management generally.
My channel is here: / @itservicemanagementme...
If you want to know more about ITIL, ITSM, SIAM or Service management generally, I share my 25+ years insights in this
video to help you get the base knowledge you need to know.
Please SUBSCRIBE if you want to know more about ITSM, ITIL, SIAM and service management generally.
My channel is here: / @itservicemanagementme...