I'm so glad there is a video that really comprehensive and well-explained about Customer Journey Map like this one. I'd love seeing more videos about UI/UX design to gain more insights and knowledge.
There are a lot of UX/XD videos out there but I really like your concise and clear videos and they stand apart from the clutter. I especially enjoyed your video on the double diamond approach to design thinking.
Hey man, This video was beyond helpful. As someone who is prepping for their first journey mapping workshop, this is invaluable. Thank you for providing this content and I look forward to watching the rest of this series.
Loved this video!! It can be highly intimidating to start mapping a process without any background, especially when it's something super- complex! Most explanations I found where rather simplistic, and didn't account for complexity. Your video is very helpful in breaking down the steps, and making it seems doable. Can't wait to learn from the remaining parts. Thank you so much for this video and for the downloads!
Just wanted to tell you how helpful this was when I had to plan some research in the enterprise software space. So much good information! Thanks for doing this.
This was beyond helpful, thank you. You're videos are very informative, and I appreciate how blunt you are. I see a lot of UI/UX designers who really tiptoe around the critical info.
Great video, thank you for your work. I slightly disagree on one point you made around doing your homework on the users you are conducting an experience map. I agree we should do our homework. BUT you can do workshops and get your user groups to fill in the journeyman for you. High-level questions can crack open conversations that you can capture and break it down. Basically, I actually agree with your point, but I think it is possible to work with what you have.
Certainly. It also depends on how complex the challenge is. The simpler the day to days the easier it is to map on the go. What I advise designers to do is to think more in maps - mapping information in their heads way before they map it on a whiteboard or miro. That's the origin of why homework and capturing enough raw information is so important - its a continiuos discovery that needs to start somewhere.
@@vaexperience aha thats clear, '...designers to do is to think more in maps - mapping information in their heads way before' This I need to do more of. Also by doing so it really drives you in the long run to have more empathy. Thanks for the reply and all your awesome work.
Hello, I'm working with a start-up and we've been brainstorming while creating a low-fidelity prototype and trying to figure out exactly who our users are. This is before any user research. Now, I want to go into some user research to really understand the user. Should I consider a user journey map at this point?
Hi, great video, but I have a doubt. I work for an advisory company, and I often not have time and money resources to explore completely the processes. Sometimes the customer is not so open-minded, and he refuses to plan a workshop or to give me the data to go deep and understand how it works. Sometimes the customer is in a market niche, and It's very difficult to find something similar in books or internet. In these situations I feel a little blind: I know 5-10% about the whole process, but I have no time and no way to go deep. It's an extreme sample, but It happens often (I believe in Italy we are at the beginning of the UX Culture). There is a way to do a UX map without resources? How can I do a good job in these situations? Thanks!
Hi dude, I have question who is actually doing CJM? Are only lead and senior designer do journey map in real projects?Do Jr or inter or grad participate in this?
I'm so glad there is a video that really comprehensive and well-explained about Customer Journey Map like this one. I'd love seeing more videos about UI/UX design to gain more insights and knowledge.
There are a lot of UX/XD videos out there but I really like your concise and clear videos and they stand apart from the clutter. I especially enjoyed your video on the double diamond approach to design thinking.
One of the best UX channels out there! I love how you explain the top level ideas and then dive into how to actually do the work.
Hey man,
This video was beyond helpful. As someone who is prepping for their first journey mapping workshop, this is invaluable. Thank you for providing this content and I look forward to watching the rest of this series.
Hi! I am on my way to transitioning to Product Management, and your videos are by far my favorite to understand these core concepts. THANK YOU!
Loved this video!! It can be highly intimidating to start mapping a process without any background, especially when it's something super- complex! Most explanations I found where rather simplistic, and didn't account for complexity. Your video is very helpful in breaking down the steps, and making it seems doable. Can't wait to learn from the remaining parts. Thank you so much for this video and for the downloads!
Just wanted to tell you how helpful this was when I had to plan some research in the enterprise software space. So much good information! Thanks for doing this.
This was beyond helpful, thank you. You're videos are very informative, and I appreciate how blunt you are. I see a lot of UI/UX designers who really tiptoe around the critical info.
Hi. Thank you very much for this video. Download of templates that you mentioned in your video doesn't work.
thanks for highlighting the issue, should be fixed now
This is great content. The practical knowledge is awesome.
Glad it's useful!
Love the glasses, man. Can you provide an online shop where those can be bought? Thanks!
Hey it's been a while, but they are from Ace&Tate
Thank you for the series!
This is a great video. Thank you for making this. Your explanation is very clear and easy to understand
Great video, thank you for your work.
I slightly disagree on one point you made around doing your homework on the users you are conducting an experience map. I agree we should do our homework. BUT you can do workshops and get your user groups to fill in the journeyman for you. High-level questions can crack open conversations that you can capture and break it down.
Basically, I actually agree with your point, but I think it is possible to work with what you have.
Certainly. It also depends on how complex the challenge is. The simpler the day to days the easier it is to map on the go. What I advise designers to do is to think more in maps - mapping information in their heads way before they map it on a whiteboard or miro. That's the origin of why homework and capturing enough raw information is so important - its a continiuos discovery that needs to start somewhere.
@@vaexperience aha thats clear, '...designers to do is to think more in maps - mapping information in their heads way before' This I need to do more of. Also by doing so it really drives you in the long run to have more empathy. Thanks for the reply and all your awesome work.
Thank you very much! that was very helpful
Great video!! Looking forward to part 2
Coming up next week, stay tuned
Awesome, very insightful video!
Glad it was helpful!
Great content!
Thanks - great video
Hello, I'm working with a start-up and we've been brainstorming while creating a low-fidelity prototype and trying to figure out exactly who our users are. This is before any user research. Now, I want to go into some user research to really understand the user. Should I consider a user journey map at this point?
Awesome! Awesome!
Thanks!
Do you have courses?
What programme did you use to create the post-it experience map? Miyral? Can't quite make it out :( I want to create a digital one.
Miro
vaexperience Thanks!
Hi, great video, but I have a doubt. I work for an advisory company, and I often not have time and money resources to explore completely the processes. Sometimes the customer is not so open-minded, and he refuses to plan a workshop or to give me the data to go deep and understand how it works. Sometimes the customer is in a market niche, and It's very difficult to find something similar in books or internet. In these situations I feel a little blind: I know 5-10% about the whole process, but I have no time and no way to go deep. It's an extreme sample, but It happens often (I believe in Italy we are at the beginning of the UX Culture). There is a way to do a UX map without resources? How can I do a good job in these situations? Thanks!
Hey, great Q - I'll make a video response.
Hi dude, I have question who is actually doing CJM? Are only lead and senior designer do journey map in real projects?Do Jr or inter or grad participate in this?
I wonder how many customer journey maps can one have in the case study? Is 2 journey maps reasonable?
As much as YOU and your team needs to chart the uncharted.
❤ muy simpatico :-)
very interesting example , I was getting tired of all the food delivery and ecommerce examples used in all the other UX tutorials
Нормально стелишь, красава