Not sure what happens at Colonial Subaru but I know what happened to me at Subaru of Jacksonville when I brought my car in for recall work. Scratched up dashboard and pillars. Loose steering column. And a broken iPod with the Subaru factory iPod controller left in the back seat. Yes, they actually removed a working controller and left it uninstalled in the back seat. Total clown show. The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers. They have a computer system with highly detailed flowcharts and instructions that tell you exactly what to do step by step. I guess they didn't have instructions for the Subaru iPod controller so they were confused and just left it out. And it's not just Subaru. All dealers are like this. Luckily I can do all other repair work my self. I had no choice with the recall work.
interesting how things are done over there on the east coast. I'd hate to have to use that app for inspections, especially for the higher volume of cars we work on.
Younger techs prefer using their phones and this ensures that nothing is overlooked. I’d say that’s even more important in a high volume shop as things can easily get overlooked. This keeps it uniform. Thanks for your input.
Given the complexity of today's engines, I'm surprised no diagnostics were run on the engine and infotainment system. I also wonder why the pressure on the spare wasn't checked...
Subaru has a very specific service maintenance schedule and the electronic multipoint inspection mirrors that. Since there was no performance or drivability concern mentioned by the customer, there was no extra diagnosis done/added to the bill.
So often at negihborhood garages and even dealerships they (OVERFILL) the oil. They don't let it fully drain and even at some dealers the oil is still DARK, almost as dark as when the vehicle was taken in for an oil change. Some just suck the oil thru the dipstick tube.
That was Interesting to view your serviceing procedure over there in the USA, i have just taken delivery this week of my 5th new Subaru WRX. I am a little concerned with using 0w/20 engine oil over here due to our Hot summer conditions in Australia. I would like to use 5w/30 as from my 1st service. 👍 Au
More things were checked than actually in the video. Even with that, it’s a long video. Hard to capture everything and keep it short. Even with this length, almost 5K people have watched the video.Thank you for your input.
How can I be sure they changed my oil filter? My 4runner was returned to me with a little more oil than before making me wonder if the extra is oil in the filter that wasnt changed
************ I have a 2015 Subaru Forester Limited with a "CVT" Transmission and 70,000+ Miles Owners Manual says that the Transmission "Never needs service"........... OK Subaru, How about a Straight answer?? Sounds like Subaru likes to sell Transmissions !!******* The Previous own changed the CVT Oil at 60,000 Miles "Out of Caution ***********
6 CYL ???? Subi has had a 6 in a long time, have they ??.. looked like a Forester.... Foresters have never had 6 cal, have they ?? thought they took the work gloves off when they were inside the car
Be nice if most ppl would act and work this way....but truth be told...these guys being filmed...they must put on an act and care. It would depend on the actual Technician on working on the car. Most if not all are not even fully trained ....work and learn as they go.
@@thewhitetablecloth9912are you implying, he did rotate the tires? So much emphasis is put on tire rotation and keeping the tires exact for proper transmission operations, it seems like something everyone would want to see.
@@tylertucker2608 yes, he did. It’s a long video. Customers that aren’t in the business don’t really know what goes on behind the scenes. This gives them a glimpse.
@@thewhitetablecloth9912 glad you cleared that up, thank you. And persons who make videos about products they don’t really know tend to leave out information, that customers realize as being important.
where was the Tyre rotation? and no oil around the seal of the new oil filter? and why ask if you can go ahead with the oil change AFTER you have already drained the old oil from the car because now you have to do an oil change. the only thing he physically did was do and oil change besides that he just looked at stuff, so what did they do that was so different that a normal mechanic couldn't have done and prob a lot cheaper
This was a demonstration video highlighting most of what happens when a customer brings in a vehicle for service. Everything was done per the maintenance schedule set by Subaru. Because dealerships have lost a large percentage to the aftermarket previously, price previously being a factor, that has been reduced significantly. In many cases, dealers are highly competitive with aftermarket shops while using superior quality parts. Thanks for your feedback.
well, not sure about else where but here in Australia. I took my Subaru to get service twice. Ridiculously overpriced is one thing but I got punctured tire prior to the first service and after their "thorough" inspection, did not see it. Since, I rarely drive I just inflate it if it's looks too bad. At the second service, the guy in the morning told me they'll repair it and do wheel alignment. When I pick up the car, it turns out they don't do wheel alignment because they DON'T have the machine. FFS, offering wheel replacement when they can't even do wheel alignment, now I have to take it to another shop. A waste of my time. I also have a Nissan, when it took it to service they even washed my car and I don't even like Nissan dealer. At Subaru, it's dirtier than before. For those watching, this isn't about Dealership vs Independent or whatever. It's just up to the shop. I took my Nissan across the street, got it done cheaper and provide real recommendations that saved money and time. I'm done with Subaru dealers!
The service provided by dealers is nothing like that. You book in and they want the car at 8am. They park it. With luck they drain the oil at 2pm from a stone cold engine and all the black stuff stays behind. They do not rotate the tyres but charge you for it regardless, They overfill with new oil (last two services). At three pm you get a call that the car is ready. Well I guess that to justify the massive bill for less than an hours work you got to think it has taken seven hours. And next time you need to use you spare tyre you might well find it is flat because even this filmed promo service did not check the spare.
Bring your car to local mechanic that you know / trust. I am blessed that i do all my cars services mostly DIY (myself) even if my car is under warranty. The honest and good mechanics are no longer working in the dealership now a days.
@@joseleysa5137 I know/trust my dealer. I’ve never gotten better customer service ever! We bring our other/older car to a local repair shop we trust to support our community.
Dealer - “I will charge 700 bucks to install tensioner belt that costs 40 bucks and takes 10 mins to install and offer you great service..” Me “ Keep your customer service with you”
I do as much of my four cars’ maintenance as possible for costs that are dramatically lower than the dealership or independent mechanic. Also, I don’t think it is ethical for the so called “service advisors” to be working on commission. They actually do because in reality, they are nothing more than slick sales persons. I have seen unsuspecting customers sold for services for which they did not need. Shameful !
@@robichard for those able to do their own work, that’s always cheapest. For the majority that can’t, you need to seek out a professional shop. Just like there are hack shade tree mechanics, there can be dishonest repair shops, aftermarket or dealer. For the most part, the ones I have dealt with are honest, not unlike yourself that doesn’t install things you don’t need. Saying all advisors are dishonest is like saying all shade tree mechanics are hacks. It’s just not true.
I hate to say it but Subaru service is the worse…they try and void ur warranty for any reason…i even had the service tech call me out of the waiting room to ask me y the bottom of my car was dirty..and then tell me that Subaru will void my warranty if i drive in dirt…another time SOA told me to take my car to the dealer for some issues i called them on and that same dealer refused to take my car in that was only one year old…the service manager told me i need to ask him before i take my car in to his service department…yea Subaru service sucks
That’s a generalization that doesn’t necessarily reflect the truth. There are plenty of aftermarket shops where every time you go in, you need “everything”. Some shops replace brake pads, calipers and rotors every time, when often times a new set of pads and resurfacing will correct the issue. The fault lies with people, not dealerships or aftermarket shops. Today, everybody has high overhead.
Very professional and detailed inspection. One small gripe No fender covers
You are right. We wanted to give customers the gist of what happens when their car comes in for service. Thank you for your feedback.
Oh, to have the RIGHT tools to do the job! Very professional and courteous!
Thank you. Tools are 1/2 the job!
I need the headlights. I mean, the headlights the service guy is wearing 😅. I love it. So cool!
Really good tool to have. Thanks
Not sure what happens at Colonial Subaru but I know what happened to me at Subaru of Jacksonville when I brought my car in for recall work. Scratched up dashboard and pillars. Loose steering column. And a broken iPod with the Subaru factory iPod controller left in the back seat. Yes, they actually removed a working controller and left it uninstalled in the back seat. Total clown show. The thing you need to remember is dealer "mechanics" are not really mechanics. They are part swappers. They have a computer system with highly detailed flowcharts and instructions that tell you exactly what to do step by step. I guess they didn't have instructions for the Subaru iPod controller so they were confused and just left it out. And it's not just Subaru. All dealers are like this. Luckily I can do all other repair work my self. I had no choice with the recall work.
Did they fart in your Subaru?
@@swamp_rat_fla1126Subaru's have Ipods?
As a lubricant technician myself I can’t stress enough how important all filters including cabin air filter is
@@lucasmorrilu776 completely agree, for fuel economy and efficiency, and to filter out allergens that we breathe.
interesting how things are done over there on the east coast. I'd hate to have to use that app for inspections, especially for the higher volume of cars we work on.
Younger techs prefer using their phones and this ensures that nothing is overlooked. I’d say that’s even more important in a high volume shop as things can easily get overlooked. This keeps it uniform. Thanks for your input.
Great to see the process. Just text messages as to progress & one page check list to show what’s done with final paperwork & invoice. Cheers 👍😎🇨🇦
Thank you. Keep it simple, yet keep the customer informed. We appreciate your feedback.
Love how gloves are worn!
Keeps their hands cleaner 😊
Wow an actual honest dealership not trying to make a quick buck on selling parts thats not neaded..you dont see that too often in todays era kudos
You really think they would be anything but perfect when being filmed?
There are a lot of honest dealerships.
Honest and dealership don’t go together..
Why no check of spare tire, pressure and profile?
It’s an edited video 😊
because they SAY they do it. but often don,t
Given the complexity of today's engines, I'm surprised no diagnostics were run on the engine and infotainment system. I also wonder why the pressure on the spare wasn't checked...
Subaru has a very specific service maintenance schedule and the electronic multipoint inspection mirrors that. Since there was no performance or drivability concern mentioned by the customer, there was no extra diagnosis done/added to the bill.
So often at negihborhood garages and even dealerships they (OVERFILL) the oil. They don't let it fully drain and even at some dealers the oil is still DARK, almost as dark as when the vehicle was taken in for an oil change. Some just suck the oil thru the dipstick tube.
Never happened to any of our Subarus.
that radiator cover missing all the clips
@@kmuinde very observant!
That was Interesting to view your serviceing procedure over there in the USA, i have just taken delivery this week of my 5th new Subaru WRX. I am a little concerned with using 0w/20 engine oil over here due to our Hot summer conditions in Australia. I would like to use 5w/30 as from my 1st service. 👍 Au
Nice! Congratulations on your 5th Subaru. We are on number 8 in our family 😊
@@thewhitetablecloth9912 Wow well done,i have some catching up to do 😊
@@robalexander7348 actually I stand corrected, we are actually at #9!
when do you check your Lights?
More things were checked than actually in the video. Even with that, it’s a long video. Hard to capture everything and keep it short. Even with this length, almost 5K people have watched the video.Thank you for your input.
Service A in 🇨🇦 just oil/filter checks on vechile no tire rotation till service B👍
I rotate and balance mine with every service. Car always rides well and I get crazy mileage out of my tires.
Most of these checks are all scams can do most of it yourself as a federally licensed mechanic it’s actually a joke
How can I be sure they changed my oil filter? My 4runner was returned to me with a little more oil than before making me wonder if the extra is oil in the filter that wasnt changed
Not saying it couldn’t have happened, but it’s highly unlikely. Have them put your car on the rack and have them show you the new filter.
CVT another 5-600.00. Takes an hour at most.
@@johnleach740 please explain.
************ I have a 2015 Subaru Forester Limited with a "CVT" Transmission and 70,000+ Miles Owners Manual says that the Transmission "Never needs service"........... OK Subaru, How about a Straight answer?? Sounds like Subaru likes to sell Transmissions !!******* The Previous own changed the CVT Oil at 60,000 Miles "Out of Caution ***********
How was an underwood inspection performed if the engine cover was never removed?
It’s a video… An edited video…
Great add except customer screwed out of tire rotation and valve cover not replaced on tire.
It’s an edited video 😊
6 CYL ???? Subi has had a 6 in a long time, have they ??.. looked like a Forester.... Foresters have never had 6 cal, have they ??
thought they took the work gloves off when they were inside the car
That was a Tribeca.
Yes, it’s a Tribeca.
Be nice if most ppl would act and work this way....but truth be told...these guys being filmed...they must put on an act and care. It would depend on the actual Technician on working on the car. Most if not all are not even fully trained ....work and learn as they go.
That’s not true. OEMs have stringent certification requirements.
Ethan DID NOT rotate the tires that Miss Ryan paid for!
It’s an edited video. Some pieces were edited out because it was longer than I wanted.
@@thewhitetablecloth9912are you implying, he did rotate the tires?
So much emphasis is put on tire rotation and keeping the tires exact for proper transmission operations, it seems like something everyone would want to see.
@@tylertucker2608 yes, he did. It’s a long video. Customers that aren’t in the business don’t really know what goes on behind the scenes. This gives them a glimpse.
@@thewhitetablecloth9912 glad you cleared that up, thank you. And persons who make videos about products they don’t really know tend to leave out information, that customers realize as being important.
SpongeBob voice: "ohh no!"
where was the Tyre rotation? and no oil around the seal of the new oil filter? and why ask if you can go ahead with the oil change AFTER you have already drained the old oil from the car because now you have to do an oil change. the only thing he physically did was do and oil change besides that he just looked at stuff, so what did they do that was so different that a normal mechanic couldn't have done and prob a lot cheaper
This was a demonstration video highlighting most of what happens when a customer brings in a vehicle for service. Everything was done per the maintenance schedule set by Subaru. Because dealerships have lost a large percentage to the aftermarket previously, price previously being a factor, that has been reduced significantly. In many cases, dealers are highly competitive with aftermarket shops while using superior quality parts. Thanks for your feedback.
Which app he is using?
@@MuhammadAbdullah-eh4bv xTime.
Such a quiet shop. Everyone else napping?
Yes
You forgot tyre valve cap
well, not sure about else where but here in Australia. I took my Subaru to get service twice. Ridiculously overpriced is one thing but I got punctured tire prior to the first service and after their "thorough" inspection, did not see it. Since, I rarely drive I just inflate it if it's looks too bad. At the second service, the guy in the morning told me they'll repair it and do wheel alignment. When I pick up the car, it turns out they don't do wheel alignment because they DON'T have the machine. FFS, offering wheel replacement when they can't even do wheel alignment, now I have to take it to another shop. A waste of my time. I also have a Nissan, when it took it to service they even washed my car and I don't even like Nissan dealer. At Subaru, it's dirtier than before.
For those watching, this isn't about Dealership vs Independent or whatever. It's just up to the shop. I took my Nissan across the street, got it done cheaper and provide real recommendations that saved money and time. I'm done with Subaru dealers!
Yeah…I’m not sure I buy any of that, but thanks for contributing.
99.99 for service. Don’t forget shop supplies. Another 15.00. Lol
@@johnleach740 ha ha ha, yeah, there are fixed costs that need to be accounted for. It’s a part of doing business. 🤷🏽♂️
The service provided by dealers is nothing like that. You book in and they want the car at 8am. They park it. With luck they drain the oil at 2pm from a stone cold engine and all the black stuff stays behind. They do not rotate the tyres but charge you for it regardless, They overfill with new oil (last two services). At three pm you get a call that the car is ready. Well I guess that to justify the massive bill for less than an hours work you got to think it has taken seven hours. And next time you need to use you spare tyre you might well find it is flat because even this filmed promo service did not check the spare.
@@AndrewWyminga maybe not at your dealership, but I know plenty that are good like this one.
why are your prices are so high compared to other brand?
They are actually quite low for what you get. Great value.
@@thewhitetablecloth9912 nope. sorry. not in canada.
@@PierreRanger-QC eh?
Express technican 😂 so basically jiffy lube?
Yeah…..no 😂
No offense to you but, this is not what you'll see in the dealership. Never trust any dealership to work on your car. you'll be sorry later.
@@joseleysa5137 I experience this level of customer service every time. We are on our 8th Subaru in the family. 🤷🏽♂️
Bring your car to local mechanic that you know / trust. I am blessed that i do all my cars services mostly DIY (myself) even if my car is under warranty. The honest and good mechanics are no longer working in the dealership now a days.
@@joseleysa5137 I know/trust my dealer. I’ve never gotten better customer service ever! We bring our other/older car to a local repair shop we trust to support our community.
Dealer - “I will charge 700 bucks to install tensioner belt that costs 40 bucks and takes 10 mins to install and offer you great service..”
Me “ Keep your customer service with you”
@@nrajasuba6367 46 years in the business and that is completely false.
No Carwash?
I honestly don’t remember if they have one or what the weather was.
I do as much of my four cars’ maintenance as possible for costs that are dramatically lower than the dealership or independent mechanic. Also, I don’t think it is ethical for the so called “service advisors” to be working on commission. They actually do because in reality, they are nothing more than slick sales persons. I have seen unsuspecting customers sold for services for which they did not need. Shameful !
@@robichard for those able to do their own work, that’s always cheapest. For the majority that can’t, you need to seek out a professional shop. Just like there are hack shade tree mechanics, there can be dishonest repair shops, aftermarket or dealer. For the most part, the ones I have dealt with are honest, not unlike yourself that doesn’t install things you don’t need. Saying all advisors are dishonest is like saying all shade tree mechanics are hacks. It’s just not true.
Every dealership is different! Duh
There ya go! This was this dealership…
I hate to say it but Subaru service is the worse…they try and void ur warranty for any reason…i even had the service tech call me out of the waiting room to ask me y the bottom of my car was dirty..and then tell me that Subaru will void my warranty if i drive in dirt…another time SOA told me to take my car to the dealer for some issues i called them on and that same dealer refused to take my car in that was only one year old…the service manager told me i need to ask him before i take my car in to his service department…yea Subaru service sucks
I’ve never had a problem with Subaru service, and I’ve used about four dealers in my travels.
This will cost you $ 2,000.
@@samkitty5894 lol… Only if you ask them to put about $1,930 or so in cash in a bag and leave it on the seat 🤣🤣🤣
No such thing as an honest stealership. These operations have massive amounts of overhead.
That’s a generalization that doesn’t necessarily reflect the truth. There are plenty of aftermarket shops where every time you go in, you need “everything”. Some shops replace brake pads, calipers and rotors every time, when often times a new set of pads and resurfacing will correct the issue. The fault lies with people, not dealerships or aftermarket shops. Today, everybody has high overhead.
My local Subaru Dealer is very fair.
I trust them