Tesla repays San Jose pie shop owner after last-minute cancellation
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- เผยแพร่เมื่อ 5 มิ.ย. 2024
- "I'm so super grateful": More than an hour after Rasetarinera's Monday interview with ABC7 News, she confirmed that Tesla had officially repaid the $2,000 that she was out for the purchase of the ingredients. abc7ne.ws/3uN1dmK
#tesla #smallbusiness #sanjose #bakery #abc7news
This pie business should have a liner in their order policy like: Pies ordered cannot be cancelled as they are perishables. And request 50% deposit to be paid for orders of 30 pies and more.
I believe it's called a clause
or maybe you should hold the company accountable for doing what they did
Sometimes it's difficult to do that when doing business with big companies. They could dictate how they do payments, for example. Small businesses usually just agree because of the amount they are potentially making.
this has turned out to be the greatest thing that could have happened to the pie business. She got paid by Tesla AND her business is booming with all this free publicity.
are you offering free services or are you just some fake that knows nothing about contracts?
To be fair, I do agree, bailing on an order this large is despicable. But what the MSM is leaving out, is the fact that Tesla hired a third party vendor, Flavor City, whom goes directly to small local food businesses/pop-ups/restaurants, etc. They are the ones who actually failed to do sound business. Either way, Elon cleaned it up. Kudos to both Tesla and The Giving Cafe.
Whoever that employee was at flavor city should be charged with a felony.
I would use Costco as the food vendor for meetings.
Good thing someone did research, cuz it seems like people just love dogging on musk and Tesla and being anti-corporate 😂
@@LebronCCPA felony? For what, pray tell? Mistakes happen. Miscommunications happen. The only thing that should happen is that the organization responsible for the error makes things right. Tesla wouldn’t even notice this much money missing from one manager’s petty cash pool. It’s right that they made it right. That’s all that needs to happen.
FSD, Summon, Smart Summon are all not working on brand new Teslas.
When will Elan 'clean that up' ?
Cheapest "oops" for Tesla to fix, and even if she didn't get the $2k, I don't think she could have gotten this much positive advertising and PR if she paid a firm $20,000 👍
Requiring non-refundable deposits is a great business practice.
literally every bakery i know has one, dont know why she dont
@@AsinT.She probably trusted them since they're a big popular corpo and wouldn't do something to hurt her small business that can ruin their rep... welp looks like she miscalculated
@@ButterNCreamz 2000$ isn't even that big for multi-billion company they could've just paid it afront, it's just a point second of money from what they are earning in a day.
She's getting the $2K from Tesla AFTER the story aired. Still, good on Elon for paying this small business expense.
Elon Musk IS a Man of his Word! I had No Doubt he would pay them Right away! Tesla has many people working for them. Mistakes happen, and they get taken car of correctly.
Only paid because of the negative PR. Mush has a history of stiffing other business partners.
Probably wasn’t his fault he made up for a worker at his place.
Yes I’m sure Elon was micromanaging the catering of the event in one of his companies. Because he doesn’t have anything better to do.
@@Trysaratop But remember this was in the news recently:
Twitter Faces Nine Lawsuits for Failing to Pay Bills.
Owner has a great personality! Fact is they had no intention of paying her back until they got bad publicity. Appreciate the news coverage and follow up on this story.
Elon probably wouldn't have known if it wasn't on the news multiple times . Man is too busy to worry about pies.
@@lizacrochets98 Elon should never have to deal with food vendor issues. There are many people at Tesla that have authority other than Elon who could have dealt with this issue. In the first news coverage, the business owner talked about how she called and emailed after Tesla cancelled, and no one responded, that's why she posted on social media. While she was getting interviewed for the news was the first time Tesla reached out to her again after radio silence.
@mlo8081 That's not what I said, but alright...
@@mlo8081 Exactly. It's actually quite bizarre to me what one of the richest men in the world has to deal with, only because it's in America and because she went on social media stressing that her business is owned by a black woman. If it were a white man, nobody would care. Can you imagine Bernard Arnault who's even richer than Musk, or any other ultra-wealthy European for that matter, dealing with such crap like a canceled pie order in person?! Haha, definitely not. Only in a sensitive America.
@@mlo8081he’s the owner of the company. With that comes responsibility and he is responsible for what his employees do or don’t do.
"I really don't have any time for them" no, no you don't, your time is too valuable, well put. We all wish you much success!!
She’s a hard working American and it’s just so heart warming. ❤️
Clearly she has time for them, as she still talking about them 😂
Did you even watch the video? Did you even listen to what she actually said? No? She currently doesn't have time for them, but would be glad to work with them once she does.
@@stevegonzales527 - English is not her first language. So consider that she translates words literally and without the nuance of a native English speaker. When she said she doesn't have time for them, she didn't mean, she doesn't care, about them, which is the nuanced meaning. She meant she didn't have literal time and that point in time.
So many problems with large companies are only solved by going to the media, public shaming is what it takes to get them to pay.
It shouldn't have to be that way. ☹
this is the opposite, this only made headline news because it was Tesla. Tesla went through a 3rd party vendor and they dropped the ball. Tesla gets the black eye because all the details aren't covered. But ABC news gets the clicks and $$
Elon is the owner of X so he of all people should know that.
@@Milesco same goes for the extremely huge platform you comment on..
@@Bebtelovimab Civil society, take a look around and look at the anger in your comment..
I’d take payment ahead. Especially on such large order.
Please don't speak sense to the business owner.
@@mrtodd3620lmao
@@mrtodd3620 especially through the internet
Please don't take away people's rights to be a victim 😂
She's doing business the "old fashioned way" where you take the order, invoice, provide service, get paid at the end. Unfortunately, we live in a time where there's often no honor, every man for himself. She'll have to start requiring at least a 50% deposit.
For the little guys, going to the media is the ONLY way to get things done with big companies and the government
Or use X to get your story out in front of Elon.
Wait, so is the Tesla employee saying they wanted the “option” of purchasing 2,000 pies at the last minute? Do they think this is Star Trek?
Make it so‼️
@@cynthiagonzalez658
Sir, the circuit buffers have fused!
SIR! Romulan warbirds decloaking off our starboard nacelle!
Did I hear $2,000 dollars - how embarrassing. Any Manager would have immediately paid the $2,000 dollars if any employee made a commitment - even if it was an error. The reputation of the business is more valuable that a few thousand dollars. Elon will be having some serious conversations with that Department!
Yes when you are that big of a company it should of not been an issue at all the person should of compensates her for the trouble they did to her.
Apparently it wasn't Tesla. It was a 3rd party vendor. But yes, its Teslas responsibility.
She has a great attitude.
I hope this restaurant owner is booked and busy till next year.
Omg her positivity in life is just contagious ❤
My hispanic friend playing the black card.. gotta love it. Genius.
Any card is dumb,sticking a race in ur ad is just to boost attention,no race matters over the other
Excellent news coverage...of most important news of the day.
Its wild that Tesla tried to blame the 1st employee and say they didnt have authority to make such an order for an event, but then another different employee who did apparently have authority went and doubled the initial order after the fact only to cancel it later. They have a lot of miscommunication going on
No wonder that baseball broke a so called bulletproof car window in front of a live audience
The owner of the bakery is a TV news producer's ideal interviewee: she's articulate, stays on the subject, smiles and looks at the camera as if she were talking to a person.
Incredibly condescending to call a POC 'articulate'
@@christian-jp7ifShe could definitely work on her speaking, but you could definitely understand her.
You made it sound like it's such a devious thing, tell us what you really think
@@christian-jp7ifLots of Wypipo aren't articulate.
@@christian-jp7ifwhere did he call her a POC? Your intentions are condescendingly hostile.
When I first heard about this, I thought: "Elon Musk - what a no-good SOB". But then someone on the inside told me that he called the person associated with this transaction and told them in no uncertain terms that this kind of thing would not be tolerated. Kudos to Musk for not publicly blasting this employee. He has bigger fish to fry than worrying about a low-level event manager who canceled an order of apple pies.
MDF chimes in. _ _ _ _ Defense Force.
Yeah that never happened.
😂😂😂😂Lemming spotted
I got inside info saying that said Elon Musk was worried that this pie maker was going to take him down. So he called people responsible for this crying ordering them to fix it so he won’t get ruined by a pie maker while rolling on the floor and crying like a 4 year old toddler.
He's historically never had problems harassing employees in public internet spaces before, so
She should now require a non refundable security deposit on orders over a certain amount
The victim blaming in the comments is crazy.
It’s almost moronic to start a large order without a deposite. Especially if you are a small business
Welcome to the Elon cult fanworld.
Too many Elon soy-fan-boys here.
@@user-it6uu1ej6cfrom a complete stranger maybe but there are exceptions.
no one is blaming her. just saying that next time she should be taking a deposit for stuff like that. it's a good lesson and i am sure she will have less headaches in the future.
Remember to get a Purchase Order signed my an authorized agent of the company before you spend one dime fulfilling an order.
Bruh they shoulda payed them at least 10k for the trouble. Not like that’s a bit dent in profit for Tesla
This lady seems very nice. I hope she learned a basic, common-sense lesson: require payment up-front for special orders.
Glad they paid them for their trouble. Smart move by Tesla.
Because some entitled employee put Tesla's name in a bad spot and Elon had to step in. If i were Elon I'd either punish or fire that employee.
It wasn't smart, it was due to public pressure!
@@user-ip5dm6jf8kIt was both.
They only did it because the bakery spoke out and due to public pressure. This type of thing happens all the time and the people in charge don't care, unless public pressure arises.
@@addanametocontinue Source?
Nice to see a news story with a happy ending. 😊
double it and give it to the next person
Should've given her $5k to make up for the emotional distress.
Maybe they did and she’s too humble to broadcast it to the world.
Really !! That’s what’s wrong with the world. You bunch of soft sissies !! Keep eating tide pods and stay inside!Emotional distress lol. You should pay me 10k for seeing this comment for my emotional distress.
Best line ever were all human! Very nice lady!
so Tesla only paid her for the ingredients? what about her TIME? her PRODUCT? her PROFIT? from that order?
Tesla should pay her the full agreed upon amount, not just reimburse her for ingredients. She was counting on that income and turned down other orders.
Fifty cents per mini pie is a great deal. Of course it's bulk price, but still.
Doubt it. She said $2000 for just ingredients for 2,000 pies. Gotta assume she charges at least $2 a piece if it’s costing her $1 just in ingredients to make.
@@twdjt6245
mini size pie: $2,90 - $3.75
regular size: $8.00 - $9,75
the shop has a website with an online menu
think its close to 4 dollars after tax and what now lol.., also after this she probably made 10x her normal numbers on top of the tip people gave her for the troubles... I just hope she shared it with her staff, which will be the ones that take in the most pain. I remember another place that got viral in the bay because of a homeless lady that spit at the workers during covid. Absolute crap ton of people came and ordered, manager just said it only helped the owner and all the workers got normal pay but 3x the work.. @twdjt6245
@@twdjt6245, yes. They only repaid her for her ingredients, not her lost labor or profit.
She lost labour?
Yeah, I think the right thing to do was to pay up, instead of just ordering more huge orders. I mean, I'm sure they would be happy for big orders, but they also need to operate their regular business too, and she said they turned away other business the first time, in order to take Tesla's order. So they don't have infinite hands to make everything.~
Thank you for this great coverage!
It’s awesome that so many people came to support the bakery
🥧🚗 Tesla's repayment to the San Jose pie shop owner after a last-minute cancellation is a heartwarming gesture. It's great to see businesses uphold their commitments! 💼👍
It's not heart-warming it's common business practice.
It's not heartwarming, they only repaid after the locals were outraged. It's just another example of a corporation thinking they can do whatever they want, then when they get backlash, they do the right thing. If the locals didn't make enough noise about this, that lady wouldn't have gotten a cent from them.
It’s not heart warming, it’s the bare fucking minimum 😊
Fire that employee and Tesla should have compensated her more than the $2k.
Maybe they did?
Wait, was she not able to sell the pies to other people? Wouldn't that have made her money back? Did she get paid by Tesla and also paid for the pies?
Tesla should PREPAY the bulk of the bill, just like any other past customer with spotty payment history.
FINALLY! A good-news-happy-ending story… no matter if the road to getting there was twisty & had a few bumps! The bottom line is a small business owner with a good work ethic was not trampled over & “left for dead” as we sometimes read about. Kudos all around 👌
bless this woman not holding a grudge, more patient than i’d ever be
😄Her saying she doesn't have time for them brightened my day🥰
It’s so great when we see the good side of human beings supporting each other.
The employee who casually sent the cancel text had no idea that this would affect the business. She should be fired for that. A very unpleasant woman.
Happy for her. This can be devastating for a small business.
Only the $2000 for ingredients? That's BS you pay the full $16,000. Cheap pos Tesla!
The Tesla employee should shoulder it and get fired after.
lol it was probably some higher up who wanted to cut costs
bet you Elon will straighten them out for sure
Calm down. It was probably an assistant being told what to do. She has grace. Why can't you?
I agree, but no doubt that would be a violation of labor law.
Yea like an assistant makes budgeting decisions 🙄
Just paid for 2k ingredients ordered? Not the business she lost out on? The three other orders she had to turn down to ready herself on Tesla's order? Boooo
Need to call out Flavor City, not really Tesla's fault but good on Elon for making it good.
By paying 2000 on a 16000 order , and only after it went viral for the sake of publicity damage control . Nope, not impressed.
@@janetdotson7829 If it's anything like corporation I work then Tesla is (was) really innocent in this. They throw money at third party to make it happen and say "we have budget of $xxxx and there will be xyz people on date aa.bb.cccc - make it happen" and don't give a damn about anything except for the time and place to arrive on requested date, nor do they micromanage what, where, who, what food (except for allergies) or how.
The order was made, then cancelled, for a reason. Someone changed their minds, and it wasn't Flavor City.
Only took a whole news segment
yea after the negative press coverage lol
She should have been paid the cost of payroll and electrical used.
We also have Easter this year, that statement cracked me up
That's lovely to see. Often the big bosses have no idea what's going on with smaller things(to their company) like this.
He only paid bc she published it to her account of social media.
Small businesses should stay away from doing business with large corporations like tesla.
I would require payment in full up front before i would agree to do business with them again.
No, 25% is enough to cover costs. You don't want to chase a big customer away.
She seems like a very nice lady. I’m glad everything worked out for her and her business.
You need to use social media in order to get companies to do the bare minimum 😢
Especially with Musk.
Him making things good was 2,000 $ ... 🙄 What screw the labor she had to pay ?
Repays? Telsa just paid, not repaid.
Hopefully next time she'll require a deposit when making that order before purchasing all those ingrediants.
She's not black Wtf? Her post said she was a small black business ..😮😮😮😮
I love that Tesla's actions caused them to not be able to receive a future order from her in early March. Good job, mainstream media, mayors & loyal customers. You all contributed to a happy ending for an initially, sad story!📺👍🏽🌻❤💕
I’m still waiting for the black owner to interview. 🤔
That's what I was asking. Like where is this small back woman at???
You might be blind, I suggest seeing an optometrist
LOL! Funny they decided to make her whole AFTER a news story broke out. Glad she got her money and glad she got so much support. Seems like she is very kind and deserves it.
I love how she big timed Tesla back after people heard about this.
Unless there were specific terms stating otherwise, would Tesla or the catering company not be liable under contract?
Though I suppose there is trouble in the form of finding the time and money to actually sue.
How much did she ask for deposit before purchasing the ingredients for such a large order? Last minute cancellation does happen. Next time please ask more deposit. Glad everything works out well.
sad thing is, if this never went viral and picked up by media, 200% they wouldn't have done anything, which was the case in the begining
So they were going to get 4,000 pies for $2000? That’s a great deal. That’s 50 cents a pie. Meanwhile Crumbl cookie is out here charging $15 for 4 cookies 😂
I just don't understand why she didn't ask for a deposit or full payment lol
Buying more stock 💯
I'm a biz owner but I'm confused. She takes a $16K order with no PO or down payment. OK. She buys the stuff for 4000 pies. Tesla cancels the order. People line up to buy pies and she has so many orders to fill she closes Monday. So, how is she out $2K for ingredients if she had lines and she had so many orders? Too many unanswered questions.
Imagine everyone cancelling their Tesla orders
Of course people have to get it to the media to get things done...
"We're all human. We all make mistakes, and they're trying to do good on their mistakes. So if they want to work with me and they're not bitter about the whole experience, then yes!" First, what a sweet lady. Second, major props to San Jose residents. Third, just to give them due credit, good job Tesla and Elon Musk for reimbursing the costs without much fanfare.
Fourth, as soon as the Tesla decided to cancel, they should've realized that they threw the bakery under the bus. A screenshot of the text Ms. Rasetarinera got showed that it was basically just "sorry, thanks anyway" without any hint that Tesla will reimburse. Had she not made the social media post, the community wouldn't have rallied behind them. Now it just looks like Tesla got checkmated instead of taking leadership on making good their error.
The person that cancelled the order will be soon submitting their resume at a pastry shop.
The smile who got paid more than $2000😂😂😂
thats why u ALWAYS ASK for HALF OF THE TOTAL COST UPFRONT!
Tesla didn't pay because it was the right thing to do, but because the bad PR was embarrassing to them.
Right 👍🏽
Why mini pies, ? Just get big pies😂
This is nice. Sounds like she has her priorities straight this time because initially, she cancelled on some of her other customers, to accommodate this large order.
I don't think she cancelled on other customers... just that she had to refuse some big orders that came after because they were planning on the tesla order.
If this was any other company but Tesla it wouldn’t even make local news.
Lucky for the bakery that's the case otherwise she would have got stiffed.... sh1te company, sh1te systems... Did the same to us
Hey Tesla, there is such a thing as a purchase order.
Their systems are sh1te... we've had first hand experience but didn't have Lord Elmo on hand to sort it out...
apparently it was a third party caterer who placed the order.
Now that's a great heart warming story for a beautiful person... darn it I wish I could get one of those little pies!!! Apple crumb please...😱😉😏💝
I’m glad Tesla finally repaid. I was appalled at hearing their delay in paying. I don’t think I’d do more business with them unless they pay up front.
Still lost out on the total sales, of course. Just recovering the materials.
Suggest you get them to pay up front next time. A non returnable deposit
A company that is worth over 500 billion is just going to give her the $2000 back, that's like a double F you from Tesla.
Glad it worked out for them.
Hope other big companies near her would support her when they have company events and celebrations.
Whoever call and did the ordering was probably intoxicated, doesnt make sense for a MILLION DOLLAR company to place a huge order and cancel it right after. MAKE IT MAKE SENSE.
Way to go San Jose Community! 💟
I'm glad that you finally got your well-deserved payment for the hard work you and your staff put into fulfilling this order. When I first heard of this on X, it sounded like someone was trying to pull a coldblooded prank pretending to represent Tesla. I hope that you never have to be put through this kind of hardship again and that your pies sell like crazy and your business prospers.
Plot twist: Mark Zuckelburger had one of his employees get hired onto Tesla to destroy them from the inside.
this is one of the greatest accidental marketing campaigns ever
Thanks, Tesla, for that nice "after-the-facts-went-public" payment.
I don’t blame the owner if she doesn’t want to work with Tesla ever again.
I wouldn't blame Tesla if they never wanted to work with the vendor that screwed up the order again.
Tesla used a 3rd party event planner, they are the ones that made the mistake.
She says she would like to work with them again though. It's literally in the video. What is this gaslighting people are doing in the comments of this video? Do people hate Tesla that much that they would openly lie and spread misinformation?