Fridge failures: LG says angry owners can't sue, company points to cardboard box
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- เผยแพร่เมื่อ 27 ก.ย. 2024
- NBC Bay Area’s Consumer team recently hit a nerve. They filed a report focused on faulty fridges and then, viewers responded resoundingly about their refrigerator problems.
Consumer Investigator Chris Chmura has been watching a huge, coast-to-coast response and has an unusual quest to find refrigerator boxes to answer a legal question.
Full story here: nbcbay.com/iqO6fDr
To learn more about the lawsuit, visit the law firm’s website: bhtrialattorne...
Watch Part 1 of our investigation: • Federal lawsuit claims...
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Just because a company says you can't sue, doesn't mean they are telling the truth.
See also: trucks with rocks on highways
"Can't sue"
Watch them. Anyone can sue for anything, whether they win or not is a different story.
@@blargblarg5657 Not Responsible for things im responsible for. Standard Waiver. :)
If you buy a product with an arbitration clause you have no legal recourse to sue. Until these arbitration clauses are ruled as unconstitutional by forcing you to sign away your rights it will go on.
Just assume if a company is making a statement that truth is the last priority, and the first is protecting the company.
If you can't sue, the next best thing is to spread the word and put them out of business. This goes for all companies...
@Repent-and-believe-in-Jesus1No thanks, the day I become a believer is the day when genie jesus fixes my fridge when it breaks...
@Repent-and-believe-in-Jesus1nar, sex drugs and rock n roll. Much more fun
@Repent-and-believe-in-Jesus1 Hey. What a good idea. Then we can believe in Santa Claus and the Tooth Fairy. Go up your meds dude and get some mental help. You need it.
@Repent-and-believe-in-Jesus1 We have real issues to address. Go LARP somewhere else.
@@marco12377😄
Man I love finding out another company to never spend my money on.
And the list just gets bigger and bigger and the choices of who you can trust just get tinier and tinier. Corporations rule the world and our "leaders" have all sold out. Regulations and such are practically non existent now and what still exists are never enforced and if they are its a tiny penalty.
@@robodd4694 I wish I was born a bug or sumthn, this sucks
They don’t have to worry about me !No LG here ever!
Why would anyone buy LG refrigerator is beyond me. After one faulty 4k monitor and terrible customer service, I won’t touch anything that has a LG logo on it
Whirlpool is no better, starting with the icemaker. I was thinking of LG now no way. But I do have a frontloader washer. Arbitration would be OK if they did not give you the runaround but they do.
I had an LG fridge and it broke as well. It was under “warranty”. They agreed to replace the compressor but not the labor! AND I was told that a new circuit board would also be needed to run the compressor and that would not be covered. The “certified” repair man quoted me $1800 to fix something under warranty. Needless to say I told them to piss off. And the arbitration on box?! BS! You don’t see the box in the store, and you don’t see the box in delivery. It’s opened on the truck or in the ground in front of the truck and then the box is taken away by the delivery. It’s never seen. And who reads an owners manual for a fridge? You hook it up, plug it in, wait till it gets cold, and insert food! How difficult can it be. Big companies are being permitted to get away with too much Sh*t this days. I say boycott LG appliances.
ALWAYS READ YOUR OWNERS MANUAL.
No matter what you buy. Only a fool doesn’t read them
@@lilkittygirl you can’t read an owners manual before you buy a product! So the issue about arbitration found in the owners manual is moot. And reading the owners manual in this case doesn’t stop the compressor going out prematurely and would not have prevented the problem we encountered, nor the issue we had with repair cost quotes. So take your “fool” comment somewhere else.
You’re an idiot if you don’t read the manual on an expensive complex machine
@lilkittygirl You can still legally sue them. Just like those stickers that claim the warrenty is void is removed, those have no weight and they still have to uphold their warrenty if removed so long as you didn't alter the device.
@@BrianIzzo-n7i you are a fool if you don’t read the manual for an expensive complex machine
LG: we tried to warn you our products are shit, it was on the box 🙄
So essentially LG is the good guy. They did their best to warn us but we refused to listen.
timestamp?
My Great grandpa's yellow fridge still freezing well
....it even has a mouse who built its home on the back panel
...but it still freezes really well
anyone wants the Brand and Model#???
*LG* stands for...
*Load* of *Garbage!!*
(I heard that about 15 years ago.... after my LG dehumidifier quit after only a couple of years.... looks like this slogan is the only thing still working at LG after all these years!)
Life's Good ig
As a 7 year appliance repairman. That LG compressor is literally the only one I keep in stock on my truck at all time. For every 10 compressors I replace, 6 or 7 of them are LG compressors.
Did you just replace with a standard compressor and reprogram the logic board to accomodate that its not an inverter compressor any longer? That's what most fixes I've seen and had done on my lg fridge.
Literally first job of the day today, a bad LG compressor
@@polygaryd the new linear compressor from LG require a firmware update via a dongle. What I was told my a LG engineer was that firmware update adjusts the variable speed settings. It’s required to update all boards generally speaking. I don’t change compressor types. I know it’s possible but I’m a by the book guy and I put that part that is supposed to be in there back.
@@Torianx69 yeah the dongle programs the logic board. The standard compressor and logic board reprogram is supposedly the fix for this issue. Lg did cover it under a class action lawsuit years ago I thought too. At least thats how I got mine. Stupid fridge then developed a sealed system leak and I said f this fridge and sent it on its way. 2 years for a compressor and then a sealed system leak at 4 or 5 years old. I thought A fridge shouldnt give me this much trouble and hucked it out the door.
Why do 9 out of 10 appliance repair companies refuse to work on out of warranty lg or Samsung refrigerators?
The print on the box proves they knew the refrigerators were faulty.
Exactly right, what a crap company.
What box??? The delivery company usually removes that ahead of time.
Thats the hidden message. LG knows. LG is only trying to cover their asses not have customer satisfaction. Scumbag company, scumbag products.
It's just a way for LG to try and save money. Arbitration is cheaper and they are more likely to win as well. I'm not saying that they aren't aware but I assume the driver is to cut their costs on all their products. There is no mechanism to say that someone agreed to their requirement. I think it's insane these arbitration clauses are legal at all.
To think that LG believes that contractual wording on the delivery box is valid boggles the mind. Is the consumer supposed to sign the box upon delivery and send it back to LG?
companies shouldnt be immune from being sued under any circumstances
Specially when they GUARANTEE a product for TEN YEARS.
It’s scary that corporations (a living corpse) has more rights than a human being.
@@edwardramirez8589only in the USA where large corporations have weaseled their way into the pockets of government employees, corrupting them with business and profits over people policies
When I bought mine,they were honest said you need to replace every ten year to keep the manufacturer in business!
They can't hide behind an agreement not to sue since LG themselves violated their guarantee that the product would work for at least 10 years.. I think that's fraud
Grandpas fridge: running for 50 years
your new fridge: broken
A USA Gibson or Frigidaire no doubt.
A lot of the issues are caused by energy saving features.
I bought one of those old ones for $50 at a garage sale as an overflow. Over the previous 12 or so years, the old one has saved my food from rotting in a newer but dead fridge.
They made the fridges less life so you can buy another one when it runs out, and the process repeats
My fridge made in 1923 is still working for over 101 years now. It's working for 4 generations. th-cam.com/video/A3jCds5viNc/w-d-xo.htmlsi=k_TWg6YAKFFvTy6a&t=10 Elektrolux L15
When a product has an arbitration clause on the box, taped to the wall, and in the owners manual, that's a good sign that the product is crap.
💯🏆
Unless I physically sign a contract to that effect on paper or online, there is no way putting something on the box and in a manual you can see only after purchase and opening it is a binding agreement.
Or is this part of some stupid agreement you have to sign because you need an account to use some dumb wifi feature?
Never get those kind of appliances. Get an extended warranty with the store if you really want to be safe at an extra cost.
@@zerospace101 they put in the agreement that by opening the box and using the product, you're agreeing to the agreement. It's underhanded and shady.
@@dark14life They can't put something like that on a box and reasonably expect that to be legally binding? Especially when you only see that after purchase.
It has to be a signature or an accept button on a website or something like that, not on a bloody box or manual.
Sounds like a massive lawsuit to me.
And the LG symbol wasn’t?
If their focus on customer satisfaction is paramount, then why are they still intentionally selling faulty units for so long after discovering the problem?
because that line is a load of horse crap they don't give a rats fart about any customers and never have hence the fact that they din't show them the box and only allow them to see the paper after the customer already bought the product they are a shady predatory amoral company driven by greed
$$$
Because they sell them to Californias that can’t tell if it’s the fridge or grids down again.
I don't think it's intentional. No company wants the backlash of social media discovery that their fridges go bad within a couple years. Likely the compressor build is sourced from another company who is cutting corners.
Sounds like the American Consumer needs to spread the word about LG Refrigerators and cancel them altogether.
Keep spreading the word. This company needs to be held to account.
I'm never buying LG appliances ever again. Hiding arbitration information is crazy.
You basically have to jump through hoops just to even get customer service regarding a new fridge at this rate.
Most co. do that.
I haven't bought any of their junk in ten years, LG has been garbage for a long time.
LG washer and dryer are one of most reliable. Their refrigerator sucks.
It's not a legal arbitration notice. A lawyer simply needs to point to the Samsung case where the judge ruled a piece of paper in a box does not prove somebody read and accepted the notice.
Congrats LG. I've been eyeing replacing my 24 year old frig. I was eyeballing your quad section Frig. You are 100% off the list.
Just so you know. I've had my fridge for a decade and it still runs like a new one 😂
They are all pretty much crap.
😂😂
Fridgidare gallery series.
@@vonier13 its just a laywer shakedown of a company and the media likes it. truth is a few thousand malfunctions on a total of tens of millions fridges is not bad at all. nothing wrong with LG products.
A good question for LG would be: "Did you only begin putting arbitration notices on the box and fridge AFTER you knew there was a probem with the compressors?"
Oh 1000%
You can't force somebody into an arbitration clause after purchase lmao
I can't sell you a product THEN tell you "oh by the way you're not entitled to your legal protection anymore because I decided after the fact"
...... He means for new customers. @@tedkaczynskiamericanhero3916
I can fix my LG product. Hmm, seems to be fixed. I did not and will not buy LG again. I do have their brand on my TV. Won't buy them again after seeing how they are treating people.
Bye bye LG...boycott incoming
Meanwhile, Grandma has an ugly green fridge in the basement from the 70s that still works perfectly with all original parts.
Of course it does. It will run forever.
Got married in '88 we bought a basic no frills Amana fridge. Still running out in the garage 36 yrs later, not a moment of down time.
My Dad has one in his garage😂 The inside is sea foam green. Great fridge. Looks brand new still and runs perfectly.
Thats why the company went out of business. If it doesnt break you dont continue revenue 😢
make sure you inherit that fridge as it will last you
LG must have real confidence in its products to put the arbitration notice on the box
Lol amen. "keep this in mind if you're pondering suing us."
We need the courts to tell companies they can't sell garbage to people. Kinda sad.
Instead, they are using evey last resource to "Get Trump"
E🚙V Manufacturers:" umm Hold our 🍻beers...,
Arbitration should be illegal. Period.
I guess I got lucky, I bought a home in 2009 and filled it with LG appliances, refrigerator, stove, microwave, washer and dryer. All of them are still running strong today. This will give me at the very least, a moment of pause on future purchases though.
@@Shadow_Banned_Conservative This has all started to happen at once in the last few years. Samsung started it about 2010 with cheap parts then the others saw Samsung get away with shoddy goods and followed a few years later.
No more LG for me..the way they are fighting this is really messed up….
Just don't purchase LG products anymore and tell everyone else to stop buying LG stuff
Their phones are trash too. Bought a V2 brand new and it operated super slowly until it just died 8 months later
lol.emotions running wild. tens of millions LG fridges in the usa , a few thousand malfunctions is acually normal and not bad.
Never had issues with any of my LG appliances... Just saying or phones... Sucks they aren't made anymore phones were amazing for the price. But I also don't abuse, follow the manual and perform PMIs on my equipment... So you know... Follow the manual, you also have to have sufficient airflow around any fridge btw... The heat has to go somewhere, most people with fridge problems have them boxed into their cabinets...
No need because lg is the best.
How sorry your product must be if you're printing an arbitration notice on the box.
Did you actually watch this video? They mentioned two more locations, and one of them is in the manual. However, the entire video seems to be fixated on the box as a cherry picking news making, and "simple" viewers are concerned that the focus is the box.
@@razzraziel Both of those locations are only accessible / visible AFTER you purchase the fridge.
@@razzraziel the reasoning was explained in the video, I suppose some "simple" viewers may have missed that part or not understood the explanations and examples of other cases like this they talked about.
The arbitration notice needs to be provided to the consumer at the time of purchase. Putting it on the box, taped inside of the fridge, and placing it inside the owners manual is insufficient notice. When you buy an appliance at The Home Depot they do not take it back or return it. You are stuck with it.
s korean companies
LG just wants to sell you a $2K+ disposable refrigerator. 🤔
LG feels ENTITLED to $2000 every year from every consoomer
The backlash isn't worth it.
@@kalef1234i mean they want that subscription money, otherwise how will the hit new record profits every other month…
Samsung also
@@MLTAKOS ?? Subscription money??? what does that mean pls.?
Senior citizens here , husband with heart condition Going through this right now .. lost $900.00 worth of food . Living out of a cooler buying ice everyday. Multiple phone calls three repair technicians from LG .. replaced compressor, dryer , checked mother board .. they all said it’s fine .. still 68* and 69* . We finally after three weeks were sent a message from LG .. guess what a voucher for half of what we paid for it and we have to use it on another LG refrigerator! Ours is 4 years old , purchased an extra 5 year warranty. And yes 10 year warranty on it as stated in their manual. This is so disgraceful.. At this point I’m so upset I don’t even know where to turn.
My LG’s compressor died 6 months outside the warranty. $950 for the parts, $1k for labor. The fridge was $2k. The sad part is, my grandparents died with the same refrigerator that my dad grew up with
Why wouldn’t you just buy a new fridge rather than repair it for the same price as a new one. New fridge new brand
So why did you not buy a new fridge? I had a similar issue with LG. I was told by people any repair to the LG would be costly and would take considerable time. I went out and got a different brand. Paying $2K to repair a $2K fridge when you can get a new one for the same amount seems a fool's errand.
That’s BS, LG sells flat rate for $350.00 and that includes compressor , filter drier and labor!
@@jerrylundegaard2592
If you call LG , they will sell you flat rate. For fridge is $350.00 and that covers compressor and labor!
How much did that fridge cost when your grandparents bought it? Adjusted for inflation, what would that fridge cost now?
Fun fact, you can still sue even if you sign a paper saying you can’t.
True. Companies do this all the time, but at the end of the day, you can't agree to something that is illegal in the first place.
Same thing applies to “warranty void” stickers. It’s illegal to void a warranty over those.
Remember the days when an appliance would last for decades with no repairs ?
Those days are long gone.
I've been repairing appliances for decades, they were more reliable, but there was never appliances that lasted decades with no maintenance/repairs lol.
We’ll never buy Samsung again. We’re on the 3rd one and now see… it’s the brand.
Also, 2 washers through them. It’s a JUNK brand.
Remember when they were actually built in América with American quality? Yea those days are long gone. Companies like kenmore, craftsman all sold out to the chinese.
@@djfrankymix Try Sub-Zero.
They exist, but they are expensive.
I'm glad I bought a Whirlpool fridge. I was considering LG but the appliance store recommended Whirlpool over LG.
I install appliances for a living and one of the main refrigerators I replace are LGs and the customers always go into long rants about how much they hated it. The company I work for refuses to sell LG for this very reason.
One of the largest appliance sellers in my area is also done with LGs. They don't want to sell them nor do they want to deal with their terrible warranty and service department.
Sad part we have one build by the same bunch. Different name and piece of junk also. We were at Best Buy just looking . Opened the door on a LG, salesman told the wife and I. Please don't buy that junk. When we told him we had so an so brand. That's when he told is its the same fridge. Ours dumps water everywhere on defrost mode.
@@Pete-from-Tnwhat's the other brand beside LG
@@Pete-from-Tn almost all brands have their appliances manufactured by Midea these days
Bit unrelated but I got an LG at a big chain store (I won’t mention the name) right before Christmas and purchased an LG 65 inch television. It was for an extremely low price because of the sale. Anyway the sales associate seemed to try to talk me out of the LG, to my surprise. And really pushed for the warranty, saying that “this was a Christmas sale model” 😂 okay buddy. But yeah maybe he has a lot of returns of LG products in general. I have always like LG products myself and the TV has been good. Only complaint is when there is a black screen displayed you see some areas have blotches of grey. Like large patches on one side of the screen and they are large like the size of your hand. But that’s only on black screens. So as soon as it is actually displaying anything it looks great and you can’t see any of that.
Wait...
So if a company writes on a BOX that you can't sue them, then you can't???
A) sounds sleazy
B) that company needs to get boycotted yesterday
Done. And I'm sending LG nasty letters calling them on their dishonesty. I'll never buy another product from LG no matter what it is.
Every company does the same thing. People are mad at LG because they are offering a warranty. The other companies just don't offer warranties.
Just quit playing directly to LG for their products. It's that simple. If you don't like a product of service, dummy pay for it.
@@Jimster481 huh? I can't find a new fridge that doesn't come with a warranty. People are mad at LG because they're paying $1500 for a fridge that fails in 2 years at rates far higher than other brands.
@@Jimster481 LG also doesn't support their warranties with their TVs as well. Had one go under warranty, LG admitted it was on them, then started a year plus drama with multiple service companies that LG passed the buck off on - until finally I just gave up and tossed the TV. All the time LG could have just replaced my TV which just had a single component go bad - it's similar to the runaround people get with refunds; drag it out so long people just give up. LG can go to ....
This video will cost LG way more in future sales than repairing the issue with a better and dependable version of the compressor.
theyll just change their name
My SAMSUNG is now 20 years and still working fine 🙏
Oh I have to mention this too, I bought the LG washing machine about three years ago, starting from first year the machine started malfunctioning until now and I have to live with it as long as my clothes clean 😅
Yes!!!
I for one won't buy LG ever again
Why are attorney generals not prohibiting these clauses from being legal? Or politicians? I think I answered my own question
You can't contract out of your obligations in most jurisdictions
It's "attorneys general", not "attorney generals".
And just because a clause is written into a contract, doesn't mean it's legal. You can't waive your liabilities/obligations like that. A company could hide "we reserve the right to take all your money" in the middle of a contract, and even if you sign it, it doesn't mean they can actually do it. That clause would obviously be voided, and in some cases it could void the entire contract.
Because they have to run for office and solicit donations from the executives from those very same companies in order to get their office.
Federal case law strongly favors corporations when it comes to notifications of this nature. I'm not going to suggest that printing it on a box that the consumer is unlikely to ever see will pass muster, but, sadly, I wouldn't be surprised if it does. You may have tighter laws in your state, but at the federal level, using a product after notification implies consent, and the notification process only needs to be "reasonable." Companies don't have to prove that any specific consumer was aware of the terms and conditions. They only need to show that they should have been. Most companies put their terms on a sheet of paper inside the package such that a consumer must purchase and open the product before they can see the terms of use and the courts have said that's fine. For many products printing those terms on the outside of the box would be an improvement - just not for kitchen appliances in the US market.
LG's method of notification notwithstanding, requiring binding arbitration for consumer product disputes isn't inherently unreasonable. Most states prefer that to clogging up the court system with thousands of petty cases. Most states allow companies to require arbitration in lieu of civil tort, and most companies take advantage of it. LG is the norm in that regard, not an exception. It can be better for the consumer too, since the costs are lower. Realistically, few people will sue LG over a $2000 refrigerator because the legal fees will far exceed the damages you can expect to recover. While we often hear about losers being forced to pay the winner's legal fees, that's actually pretty rare, and judges usually only do that when the loser's behavior is so egregious that it never should have gone to court to begin with. Arbitration costs CAN BE quite modest if you win since the loser customarily pays the arbitration costs. It's also far more reasonable to go to arbitration without a lawyer since arbitration doesn't usually involve all the procedural hurdles that courts require.
Hyundai cars catching fire, KIA cars stolen, LG fridge not working, samsung washers exploding.
what they all got in common????
An Arbitration notice on the box tells us that it knows there's a problem already.
I think most companies try to force arbitration on their customers, they all try to avoid being sued in court.
It gets shadier because LG often fixes these issues in South Korea under warranty. I'm from Korea and I would pick Speedqueen over LG 100% of the time.
They all do this. It's very common practice.
Not really. Most companies do it. I guess its just a shitty loophole in a law that supposed to give them advantage in cases like this one.
How about fix the crappy components and make a quality item 🤷
Meanwhile my 1960s GM Frigidaire that I got from my grandparents house is still cold enough to reverse global warming.
my 1952 Frigidaire is still humming along with only 2 repairs in its whole life... and only one was related to the refrigeration part. Just a bum capacitor when it was almost 50 years old.
😂 omg this comment had me rollingg
@@1987Flaka BTW, our local Grange Hall has a "Monitor Top" (small commercial @ 18 cu ft) from the mid 30s that survived a flood in the mid 50s because the compressor was on top. It was still in use last I looked 2 years ago. A friend has the smaller version (7 cu ft) from about 1934 and it's still keeping his beer cold. Neither one has a full freezer, just an ice tray area.
And it Also costs you a fortune in electricity to run, you can probably buy multiple LG's for the wasted energy.
@@JaapVanderHorst You might be amazed at how thrifty these old things are. I have measured a few just for that very reason and I found those vintage units to run less than half the monthly Kw and, in some cases, almost 25% of power draw. Bottom line is no fans, no defrost cycle, which also means no dust accumulation on the outside coil to diminish efficiency. As long as the door latch and door gasket are decent you can relax. The flip side is you will need to do a manual defrost every few months.
THE GOVERNMENT SHOULD STEP IN AND STOP THIS NONSENSE!
NO!!! The less the government is involved in anything, the better we all are.
@@TK-xw5db th-cam.com/video/IbWapF-8xZI/w-d-xo.html
There is a video online of someone cutting open a compressor to find out what fails. Instead of using metal valves, the industry standard, the compressor has a rubber coated valve. At high temperature and in oil, the valve disintegrates coating all the components on the inside with rubber, until the refrigerant dryer filter clogs and the valve fails, much like the old water valves that used rubber washers. Replacing the compressor with another of the same is not a fix, but a replacement component leading to an early failure. The answer to the problem is to replace the compressor with parts from another manufacture. Don't ask for a repair with OEM factory parts. Ask for a reliable alternative compressor to be used instead. Yes this might not be covered under the manufacture's warranty, but if the fridge is out of warranty, and you like the fridge other than the compressor issue, use a 3rd party refrigeration company for recommendations. This may be less expensive than buying yet another new fridge.
That famous Korean engineering. Gotta love it.
This👆....when the repair company said they ran out of lg compressors i asked if he can add one from another company that would work till they arrive. He added one and the fridge worked much better than when we initially purchased it. Lg is literal trash
It's by request. They want things to fail, otherwise you won't need them anymore. The days of "affordable" products like fridges that last 15 years+ are about over. Same with car part failures. They're now designed to fail, so you need to come back and repair or buy new. It's a scam.
@@ian_ford referred to as planned obsolescence.. it started in the early 1970s.
@@planetfabulous5833 some people may feel this comment is discriminatory against Korean companies.
But let's not forget about Samsung Galaxy Note 7 exploding cellphone, the current Kia Boyz stealing poorly secured Kia cars, this LG fridge issue.
Also makes one genuinely reconsider buying a Hyundai or Genesis too.
So basically, DON'T EVER BUY LG REFRIGERATORS.
Or anyone carrying their parts
Don't buy qny of their products. Period!!!
Their split system air conditioners are also crap.
@@woox200sx100%!!! But on a side note… a friend just got a new LG air conditioner and in +40c heat, it ticks along soo quietly on the outdoor unit, it’s like it’s not even trying!! You could literally sleep beside the outdoor unit, fan barely blowing and the compressor just seems like it’s barely running. (7kw covering about 60 square metres)
…but it’s an LG after all, so I’m interested to see if they’ve genuinely improved!?
LG, Samsung are ok for electronics… terrible for mechanical. That’s my motto.
Nothing from LG
I was always told by people to stay away from any LG products
Refrigerators and freezers today are the worst! My wife and I have a Montgomery Wards freezer that my parents had when I was a kid, it is over 40 years old and going strong. Please bring back the good old days.
The problem with older more durable appliances is that they required more maintenance and upkeep from the owner. Older fridges lasted longer, but you had to de-ice the freezer and there were warm spots in the fridge that as the owner youd eventually learn and avoid. Newer fridges are fighting these problems but working backwards on others at the same time.
I see that a lot of comments involve how good appliances used to be. Here's the difference: all my 60's, 70's, even some 80's appliances were made in the USA by American labor standards, and made to last. No fancy gimmicks, just sturdy, boring appliances without the bells and whistles now that are guaranteed to fail. We live in a disposable world; it's so distressing.
I never had to de-ice our 70" s copper tone Sears fridge. You may be thinking of 1950's and 60's models.
I have a fridge/freezer combo and a standing shelf freezer that was left with our house we bought 2 years ago. The models are nearing 30 years old. I knew I hit the jackpot when they left them with the house. They were filthy, disgusting. The standing freezer needed to be defrosted and bleached badly. But we cleaned them up and I'm so thankful to have some old appliances along with our new ones. The fridge is inside my shop and keeps everything ice cold on the economy temp setting. I have avacados that have lasted a month in my shop fridge. Cabbage, oranges, cheese, milk. I had a milk last 10 days past expiration. They're old Kenmores btw.
whats worse? my dishwasher says she can't wash the dishes anymore!
The fact that they are spending money on fighting legal instead of sending new fridges out or extending warranties is telling of how large the situation is
McDonald's spent tens of millions of dollars fighting that old woman who was hospitalized with burns from their coffee rather then just paying her 30k in hospital bills.
Corporation sucks
@@WizeGuyz2023 they fought her because she immediately went to sue for pain and suffering, for her it wasn't just about medical bills.
@@tigermike74 She sued because they wouldn't cover her medical bills and knowingly sold a product that was way too hot.
They had been warned prior by other customers that their coffee was being sold at a temperature that would cause burns.
If you knew how many whole home Dehumidifiers are running that LG compressor they sold so many to HVAC OEMs
@@tigermike74 You have clearly never actually read the real story. The woman suffered second and third degree burns to her crotch. The coffee was literally 175-190 degrees Fahrenheit, otherwise known as just shy of boiling temperature. The folds of her labia were literally burned and fused together. She wanted her medical expenses, Mcdonalds tried to fight it. She was initially awarded millions in punitive damages that she didn't want because the jury rightfully saw how messed up she was, and it was shown in court that serving the coffee to customers at such a dangerous temperature was common routine. It was later appealed and the amount was lessened.
You were so close to having the right take, but you clearly have no clue how bad the actual details of that case are. People like you are why PR firms rake in billions of dollars a year, because it clearly works.
If this happened in Korea, LG would be offering apologies, bows and a new refrigerator.
You are exactly correct, I can say that having lived there. They could care less about us problems if they happen here. If it was in Korea the issue would get fixed.
Actually no
I'm Korean and LG is a shit company here as well.
@@anonfilly7335 This is the best response about the company. I hope people all around the world will stop buying their products and bankrupt them. Disclaimer. I don't own an lg fridge and I will never buy one because of the way lg is cheating people.
@Repent-and-believe-in-Jesus1 Christianity is not an American religion.
If this happens in Korea, LG wins. You have no clue about the Korea customer protection law.
Korean companies need to learn that they cannot behave like a scammer in this country. LG will be paying many millions of dollars once the US consumers sue hell out of LG.
we almost bought an LG fridge today but then i remembered this video. did a quick search and found this video again. now i know why the LG fridge is so cheap right now. BIG NOPE
My late grandmother had a fridge that was older than me. That fridge is currently still in that house and STILL running just fine. It must be about 35 years old by now.
I bet it is Frigidaire
@48 My parents had a GE lasted over 25 years back in the 60s and 70s.It was still running strong when they sold the house. New house had a new one so they left it for the young couple that bought. No one one makes then like they used to but a repairman told me to stay away from LG.
Unfortunately, those old appliances suck huge amounts of electricity, enough to pay for a new fridge over their lifetime.
I have one from the 60s in my hunting cabin, runs like a top
I rent an apartment and the previous tenants left a whirlpool dryer from the late 60s. All it needed was a new belt and it runs great just like it was new. I think everyone should buy older appliances as they last longer than new ones
Companies' responses for the press:
Before: We have not been notified.
During: We do not comment ongoing litigation.
After: We do not comment court decisions.
“We love our costumers and make the best product, we would never lie”
Will NEVER Buy another LG product! What a POS company!
Door fell off our stainless steel LG fridge/ freezer & hit my daughter in the head, narrowly missed her 2yr old son standing next to her … after a total of 40 emails, yes that’s 40 emails to LG they blamed us for their “faulty” fridge door hinge… all we did was open the freakin’ fridge door! … wld never have another LG appliance in our home … from CHILLED OUT … Sydney, “Down Under” Australia 🇦🇺
My dad had a LG tv a fee years back. After a couple years of owning it the tv updated and took away the tv’s smart tv capabilities. POS company is an understatement. In my line of work I have a ton of people always asking about appliances and I always say 1 thing. Stay away from LG.
That has no effect when all companies are doing it now due to the complete lack of corporate regulation (i.e. accountability) in the USA today...
Good luck with that. They and Samsung make nearly every panel used on modern TV’s and monitors.
The washers are good. Their fridge line up is bad
I remember my grandparents having a Frigidaire refrigerator. They bought it in the 50s.
It was later given to my aunt in the 70s.
In the 80s my brother acquired it after her passing. He had it in his garage till the late 90s.
He gave it to his son. It's working fine in his garage to this day.
Hmm, sounds like my next household appliance is not an LG.
LG is fine, just don’t get a refrigerator from them unless you choose to boycott the entire company. Each company has their niche products. You’d be better off researching before you buy big appliances. For me, my downfall was not researching because my house was being built and it needed furnishing; was tired of researching everything.
Also no to Samsung for kitchen appliances. Tv is fine.
Buy German Bosch they actually make good stuff
@@Avacado721No to Samsung washers and dryers too.
@@williambills3260Especially their dishwashers.
I had an LG refrigerator compressor go out. I called and they gave me phone numbers to LG repairmen in my area. Not one of them would come out. They all said that they would not work on an LG refrigerator because the replacement compressors were crap. I'd love to get in on this lawsuit!
I had exactly the same thing happen. We threw it away after 4 years and bought a Kitchenaide.
Exact same thing happened to me.
The repair techs hate it because the compressors fall again and again and the owner thinks the tech didn't do their jobs right.
It's totally criminal.
Same here. My compressor went out and repairman said get another fridge 😢
@@carwai it's cheaper just to buy a walk in freezer cooler combo
Omg same here. I need in on this law suit
I legitimately cannot fathom this. I am 29, and my refrigerator is older than me, with no signs of giving up the ghost. For 2 to die within 5 years is insane.
Arbitration mandates should be illegal because companies abuse them.
My old fridge finally bit the dust, and I'm having a hard time picking out a new one. It's not just LG, though they seem to be the worst followed by Samsung, but none of them are made to last unless you want to spend a lot of money.
@@orome9793 Panasonic is a solid choice, Daewoo, Whirlpool and G.E. are good as well.
You may be killing your electric bill. When I replaced a 30-yo (remember Harvest Gold?) fridge my bill dropped by $15/month.
My grandmothers old "automatic" wringer type washing machine still runs and washes clothes, and it's older than me (i'm 60 this year). Just don't get a finger stuck in them rollers. They just don't build things to last anymore. Fridges, washers, stoves blowing their glass doors into their owners etc. Everything is made cheap and crappy, but you pay as if you were buying something that would last 60+ years... and end with something you're lucky if you get 2 years out of.
I always ask companies to drop their arbitration agreements if they want my business.
Great segment, very useful ! Thank you NBC.
LOL you can't just put an arbitration notice on a box. If the law worked like that I could drive to LG and put a box on their front desk that says "I own this building now."
Lowes doesn't even bring the box into your house
Smartest comment of the day
I did. I have two buildings now...wish me luck on my third. ;-)
I remember when I was a kid we had a Frigidaire that lasted 20-years, or more.
Absolutely, my fridge lasted over 30+ years without any issues
not anymore they are terrible too now.
My parents moved to Puerto Rico in 1974 and took their 10 year old Frigidaire with them, that thing lasted another 14 years.
I still have (and use) a Westinghouse refrigerator that my dad bought in 1947. Never serviced -- works perfectly.
These new ones save the planet tho!
My grandma and grandpa bought a fridge when they got married and the damn thing is still working like a champ. It's older than me, a bit rusty and yellowish but it never disappoints.
And so are you I imagine...a bit rusty and yellow...😂😂 I know I am
@@mwfmtnman No, I just refuse to buy garbage.
The only thing that usually fails on the old refrigerators is the door seal. Most of the ones that you see in your local town dump are still functional but have bad door seals
@@kennethhigdon1159 yup Mons fridge the seal is is broken she wants a new fridge. I bought a 3rd party seal on Amazon for $30 and is running for fine for over a decade after I put the new seal in.
@@91darko a joke buddy
The owner's manual isn't available to customers until they buy and actually own the product. The box isn't available either until you've already bought it. The arbitrary notice isn't listed in their commercials, advertisements or at the stores. Most stores only have a generic unit out for display, and they remove any plastic bags containing parts, screws, owner's manuals, pamphlets ect before putting them on the floor. Imagine you bought a new car, and once delivered, inside a compartment in the trunk was a small booklet that says "Our brakes go bad in a month. You agree to arbitration." LG trying to skirt the law. Consumers have to be warned upfront, at the time of purchase. Sounds like a slam dunk lawsuit to me.
My parents bought a new General Electric refrigerator in 1958. It lasted well into the 80s before they finally got rid of it. Today, you’re lucky a refrigerator lasts five years.
Planned obsolescence.
I bought my fridge new from Sears in 1993 and it's still going.
I know of the old monitor tops from the 30s still running
Sorry I got rid of a fridge I bought in 1983, it still worked great when I renovated the kitchen and went stainless all the rage.found out Durable goods are no longer durable.
These greedy companies cannot make the amount of money they want to make unless their appliances are breaking down at the two-year mark.
LG: Our focus on customer satisfaction is... on the box.
😂😂😂
This is INSANE. This is literally happening to my girlfriends LG fridge right now! My mind is blown right now at how relevant this is.
What's insane is that there is so much fridge competition and LG thinks this isn't gonna seriously hurt their brand and reputation. So many people are already choosing Kenmore and Samsung fridges.
@@ljeans531 Samsung is just as bad
LG and Samsung suck for appliances. Ultimately it's up to customers to hold them to account and it sounds like the party is getting started.
@Ziegfried82 Actually samsung has been improving a lot in the last 5 years. Sure they had a bad reputation but they are going in the opposite direction of LG
Don't put any money in a women whom will not have your children
We bought an LG refrigerator with the double doors on top and the freezer drawer below because my husband had severe spinal issues that made bending down very painful. When the compressor went out it was no longer under warranty. We had a reputable repairman come to fix it. Instead he said that they would not install a replacement compressor because the LG refrigerator compressor would just go out again. They saved me from a fruitless repair bill and I thank them for their honesty.
Why couldn’t the replacement compressor be a different brand?
@@KingKongbabe "New" appliances are so interwired with their electronic brains that the parts are very specific. You have to literally gut an appliance and redo it to change a brand named part.
@@maggiesatterfield2402 wow! Something simple & they they go and make it complicated. Just like they did with automobiles. Thanks
Same here. We junked ours instead of repairing it a second time (!) and bought a GE. So far, so good, but I don't like the fridge as much. I will never, ever give LG another dime.
@@KingKongbabe That can be done, but it requires major modifications and is not cost effective. There is a TH-cam video where a guy did it. No normal repairman running a business ever would.
Stop buying LG products.
Never buy LG or Samsung appliances!
Tv's are rad
What a surprise, Asian products
We swore off LG years ago when a television we bought literally crapped put one day after the warranty and they wouldn’t do a thing for us. It was the biggest rip off ever and we’ll never buy LG again. Worst company and worst products ever.
You know how dystopian it is for a TOS to be on a refrigerator box.
TOS is for a service, a fridge is not a service.
@@vollkerball1You'd think that, but in the era of everything being a "smart" appliance a lot of refrigerators actually do have TOS agreements. Same way a TV isn't a service but if you don't agree to LG's litigation policy then you cannot use your TV beyond HDMI input.
@@FEARSWTOR Same with Roku!!
If I was a judge, I would say that if an arbitration notice is being offered by a company, it must be agreed to and signed by the purchaser before the moment of purchase. Otherwise, it is null and void. The purchaser needs to be aware that there is one outside of just seeing it posted somewhere, especially if it's easy to overlook and can be mistaken for a general notice and pushed out of mind as a result. There's no evidence that the purchaser acknowledged the arbitration notice, and purchasing the product should not count as enough evidence to say that they acknowledge something that they are not told directly.
If they made the terms available before purchase it is arguable that the act of purchasing is consent. It depends on the laws in your area and the way they presented information.
A lot of apps have massive terms of service that you consent to by purchasing/downloading the app or they bloat it so badly that consumers just accept
My doctor made me sign an arbitration agreement and I became skeptical of her
@@kp5496yeah, I'd shop around on that purchase lol. It's better to be skeptical OF her that become a skeleton BECAUSE OF her😂
No company or individual should be allowed to make themselves immune to a lawsuit. This creates alot of room for corruption. The right to sue and seek redress from the courts should be available for all.
Our Kenmore (made by LG) refrigerator stopped working after an electrical outage. I found out this can be caused by a bad motherboard. I removed the motherboard and read online that most techs just replace the board to the tune of $300 or $400. What I discovered was that there is a soldered in fuse which is then not easily consumer replaceable. It's the same style and amperage as a common microwave fuse, which I had several of. I also happened to have a fuse holder of the appropriate size. So on a Sunday afternoon I carefully desoldered the factory fuse and soldered on the holder and installed a new fuse. This is a $900 refrigerator and I wonder how many end up in the land fill because people don't want to spend $400 to fix a used $900 appliance...when all it really needs is a $1 fuse? The fuse did it's job protecting the appliance, but really should be consumer replaceable.
Same with Samsung, or any other out there. We don't deserve this planet.
P.S. absolutely everything you return to big stores, Walmart, Best Buy etc... they end up at recycling, no matter even if you didn't even took it out of the box... ABSOLUTELY EVERYTHING goes to recycling, I know because I work for a recycling company.
Ĺĺp
Why would they solder a fuse instead of spending a couple pennies on a holder/fitting to make them easily serviceable? Or is that normal for these kinds of fuses? Also to then not make the existence of said fuse readily apparent to repair folks.
Problem is that it cost hundreds just to have a service guy show up, and most folks can't do it themselves. So if the part is one dollar or 300, it is often more economical to scrap the fridge and get another. But it sure is insane.
@@sigilbaram It normal to make things not customer serviceable. Most electronic devices are a pain to service. Making sacrificial parts not replaceable or removing them entirely from the design is part of the trend.
For the cost they're likely paying now, it would probably be cheaper for LG to simply voluntarily recall all the units and upgrade their compressors.
LG and other businesses like them try to use legal maneuvering to wait out most litigants. They know you can't afford to continue the fight and they have millions to burn on high powered attorneys.
Doubt it. And it doesn’t matter anyway. The inflated profits have done their job in giving “shareholder value” for years. Lawsuits today is just another bridge to cross for the company
They could have sold millions of fridges with that compressor. The cost to return and rework is much higher than the cost of the fridge. A recall here would mean big big trouble for LG - it could bury them. In most recalls however only a small percentage of the affected product is actually returned. Not easy to return a fridge - most people either don’t hear about it or don’t bother.
LG has a pretty good reputation that has been needlessly tarnished. I wonder why LG chose to spend money on designing, printing, and placing arbitration notices on and with its refrigerators instead of just making a quality product?
The fact that companies feel the need to include these notices on their products is a red flag- but sounds like it's getting commonplace.
Yes to this! I just bought a new LG TV, based on their reputation. Now, I'm second guessing that decision.
Because ink is cheap.
@@tomrogers9467 Class-action lawsuits are not. Neither is the hit that their reputation would take. This situation could cost LG a fortune in the long run.
@@TeamPaul17you’ll be ok… LG and Samsung are terrible at mechanical products like washers, fridges, dryers, washers etc.
The best refridgeator that i ever owned in my life. No need to sue because it is the best sturdiest and longest refridgeator i ever owned. It never breaks down.
I'm never purchasing an LG product again.
It's really sad that so many companies are just weaseling out of their own responsibility and getting away with it...
Yes, and unfortunately, people are simply getting used to the idea that most large appliances (fridge, washer, dryer, dishwasher) are basically garbage and will last only a few years. Very, very sad.
hyundai ,KIA , LG and samsung. dont buy product from these companies.
Money. The CEO needs more yachts. Who cares about reliability just push these over-engineered planned obsolescent products out for the sake of YACHTS!
Capitalism reward taking and deceiving, and many time crimes that are just a hair too small will be not delt with like police laugh you off if its not a big enough deal to them, like the schools violently abused me for years and its not a big deal to them I can just get over it on my own they think.
Because they're Korean?
Purposely building a defective product then telling people they can't be sued over it. ROFL. I believe the courts will see it differently.
The laws have been quietly changed over the last 2 decades nobody wins lawsuits against corporations anymore.
Exactly. You can't "opt out" of being sued 😂
LG's household electronics are literally garbage nowadays. Goldstar was such a good company until they merged with Lucky Chemicals. Still, good execs remained until 2001-02. I still remember my dad buying LG television, refrigerator, and air conditioner, and those things literally straight up gave me service for more than 20 years without a single hitch. Only serviced the air conditioner because there was a gas leakage caused by a storm, but not a single thing broke down on its own. Recently, I bought their microwave; the inner portion got rusted and the rust made a hole. Even though they claimed the non-stick coating would last 15 years, the microwave went down like a fly and the warranty was voided because of physical damage(!). Then our recently bought LG split air conditioner: the inner unit had 4 small holes in the condenser coil and literally had to be sent for maintenance the next week. They don't have any replacement policies, even though they are the ones who sent the faulty unit (like how am I supposed to check whether the unit is faulty or not until I set it up at home?). After 4 whole months and sending it to their maintenance service center more than 14 times, I just decided to keep it at home in the far corner of my garden shed and use it as a leg rest. Then there's our brand new inverter LG refrigerator. The DC board just keeps dying for no reason. Like, I know I'm gonna get their service until my warranty ends, but what about all the hassles I'm facing while my refrigerator is down and all of my food is rotting away? What happens after the warranty? Personally, my dad always keeps telling me "Boiii! LG is good! Buy LG!" because he got great services from their electronics in the past and our whole family has a soft corner for LG because of it, but I guess I ain't falling for their shait anymore. It's me who is losing money, bleeding money and facing other monetary losses. They are literally a modern day robber.
...predatory arbitration notice ON A BOX? What the hell. That'd be like HR sneaking in a predatory arbitration notice for your entire job on a free piece of candy you get when hired. "By taking this piece of candy..."
"Our focus on customer satisfaction is paramount" ...to the satisfaction of our competitors, but only barely.
Yeah it's crooked enough where I'd say they need to be sued into oblivion for it by the Attorney General.
Every single major company is running these arbitration clauses. It make it almost impossible to sue them in a class action
These sorts of "agreements" are just bluffs. Similar to when you get a ticket at a coat check that says "we are not responsible for missing or stolen articles". Why, because you said so on a ticket you handed me?
Such nonsense. The absolute essence of contract law is both parties being aware of the terms, having an opportunity to reflect on them in a true "meeting of the minds", and agreeing. Handing someone a claim check in a busy restaurant or like these clowns printing something on a box or even in the manual is NOT THAT. The lawyers in this video wouldn't say it but I will- There is zero, zero chance of that "indemnification" standing up for even the first hearing.
It's an attempt to make you go away. Don't fall for it.
Bought an LG fridge for like $3000, 3 yrs in, the water & ice dispenser was faulty and sometimes wouldn't stop dispensing.
Called LG and they sent repairmen who charged $100 in labor, the issue was a single screw was rusty, but they don't have such a replacement screw and gave me only 2 options:
1. He will tighten & loosen the same screw to let it work for abit longer (i choose this option)
2. I buy a whole new front panel which cost around $2000 for parts and labor (he told me im better off buying a new fridge)
Frankly, I'm really regretting buying this LG fridge just because it was on sale with a big discount (it's $3k after discounr).
Now seeing this video, definitely ban LG on my replacement fridge purchase.
I've had good luck with LG products over the years, but I'm gonna think twice before buying anything that they make now. I'm afraid that longevity is becoming a problem among all consumer goods in the race to the lowest price. As a GM engineer said "it is easy to make a car that will last 20 years. The hard part is making one that will last only 7 years".
Only a stupid person would spend that much on a fridge that's on sale.. you guys got exactly what you paid for . You got $5k for a fridge you can certainly afford to replace it, I couldn't feel less sympathy for anyone buying an PG fridge .. #fancy_pants
@@Forte-f9u Average fridge today is like $1500-$2500 $3k isn't some insane fancy fridge. Kind of weird to wish bad luck on someone just because you can't afford the same fridge or wouldn't spend that much on a fridge.
Even if they spent $10k it dosen't mean they deserve to have a broken fridge.
You can't get the screw in a hardware store? There isn't usually proprietary screws.
@@libtrs838 it's a screw inside the panel. I don't even know how to open the panel without breaking the LCD screen and LG don't sell just that single stupid screw.
This vid makes me appreciate my 20+ year old Frigidaire fridge even more!
Keep it repaired, that brand can last 50 plus years If taken care of
My 1989 GE fridge almond color keeps humming along.
17 year old KitchenAid still works like a charm!
Ditto my 33 year old Maytag...
That's why I go with older fridges. Works for years. Newer products aren't made the same
Putting the arbitration agreement on the box is the dumbest thing ever. There’s no way that will hold up in court.
especially when its unboxed by someone else, not even the owners
Did you not watch the whole video cause it’s in several places including the manual so
@@wellfuckyoumrit doesnt matter, its not a legally binding contract, you have to sign something for it to be, which you dont
Just got my LG fridge delivered today. Ordered through Costco, and the delivery team didn't even include the box. I guess I can sue :-)
1 million views in 24 hours. that shows how much people relate to this problem
Peoplewatch a lot of things. I mean six nine gets a lot of views that ahould tell you everything.
Do not buy LG. Ever.
My fridge is 30 years old. Keeps humming along.
This shouldn't even be an option. Agree to arbritage is bs.
Two things need to happen. One is we need to make it illegal to prevent a public lawsuit in a court of law. The other is throwing out any kind of implicit legal agreement based on opening or using a product.
It's crazy how they can get away with pretty much anything, just by having that legal text in there.
They could have a design defect that causes it to catch fire while your family is sleeping, and you wouldn't be able to hold them accountable whatsoever.
@@BenjaminEspostiwell, regulating business takes away our 'freedoms.' So ...
THAT IS SUCH A GOOD IDEA
You can add not allowing employers to require their employees to participate in arbitration instead of civil court
Yes! The software companies learned their lesson long ago with agreements that can't be read before using the software.
The arbitration notice on the box may not hold up because many consumers do not see the box on delivery. The notice in the paperwork inside the product do not hold up.
Yes, and usually it takes 10 minutes to install it by Home Depot guys. Plus when you open the box, you cannot return it. My LG failed within 2 years. I called the maintenance. He found an easy fix by disabling ice machine. My old refrigerator in garage works much better
@@pembebulut2781 true, but when they inbox it and allow you to review it you still have legal authority to reject delivery. That ability to reject delivery ends when the delivery is complete.
Currently doing research and windows co-pilot placed LG appliances at the top of the list ahead of Miele, Whirlpool, Bosch, GE and Fisher Paykel. Was about to moved forward with purchasing until I came across this video. Thank goodness I did!
My LG refrigerator in India, despite its 10-year warranty, is consistently failing. Initially, I believed it was an isolated case, but after watching this revealing TH-cam video, it's evident that many others are facing similar issues. The video was an eye-opener, confirming that LG refrigerators are genuinely prone to failures.
While buying new refrigerator for my home I did some research and found that these LG refrigerator use linear compressors which frequently fails. Thankgod then i decided to buy Samsung which has inverter compressor and is working completely fine since 6 years. I have another Samsung inverter refrigerator at my hometown working perfectly fine since more that 14 years now without even a single fault.
so L G = Low quality Garbage ??? 💔
As a repair man once told me, the more you spend on appliances the more likely they are to fail.
With refrigerators/washing machines - always buy the basics. When u start adding "bells and whistles" which cost $$$$$$ - that's when the problems begin.
Perhaps, unless you're spending more because it's made in America. Then maybe not.
Smart thing for a repair man to say. Cheap stuff tends to break more…
The more you spend the initial cost or.the more you spend on repairs?
A coworker has a fridge that runs Android apps and can take pictures of the inside that she can access from her phone anywhere. I don't need that, I need my fridge to keep things cold and make ice. All of my family members have basic fridges and the newest one is probably 20 years old. Most of the appliances in my grandfathers' house are from the 1970s and still work just fine.
We have a Sharp (a real japanese factory built Sharp) refrigerator since 2011, it is running strong and stable for 13 years now, shows how garbage quality everything has become these days.
In 20 years I have had two stoves, three washing machines, 4 dryers, 4 microwaves, three laptops. My dad bought a tv in the mid-eighties that lasted 25 years.
Meanwhile, our 32 year old Kenmore fridge keeps happily humming away...
Kenmore was a tops brand.
Systematic destruction of America by every means necessary has been going on for decades
Same, our Kenmore is 18 years old. Still works almost like new. It's crazy how far quality has dropped
And it will happily continue to hum away for another 32 years.
New Kenmores use LG parts. Be wary!
No more LG! Good to know. Thanks!
Avoid LG. Your first step to saving money. Bosch dishwasher and Whirlpool fridge.
This not only needs to go to class action. LG needs to make that arbitration notice clear BEFORE someone buys their product.
The class action needs to cover anyone who has a fridge with that compressor, and the resolution needs to be that LG offer a 20 year warranty plus the cost of the food lost every time the compressor goes out.
There's a class action
Just wait until appliance manufacturers require you to have a wifi connection and pay a monthly subscription to keep the compressor running.
Excellent reporting. Thank you for helping others.
I bought my fridge in 2011, a Whirlpool one from Lowe's. I never saw the box, they unboxed it before taking it off the truck and then installed it. I suspect most fridge deliveries go this way.
Yes, plus the delivery crew take off all tapes inside of the refrigerator as well per agreement with retailer. When they delivered unit, and put it in the place, plugged, I told them I will take care of rest, they pointed to me that they have to do it.
I have been through 3 new fridges in 8 years and finally bought an old used early 90s fridge that works perfect. New appliances are junk. I had my first washer and dryer last 25 years and every new piece of crap since only lasts a few years to 5 at the most.
my parents had an LG fridge that somehow turned the regular fridge into a second freezer. the repairman made it clear that LG makes by far the worst fridges and we they were better off getting a new fridge instead of fixing that one. they have a GE fridge now that has its own awful design choice of requiring the water filter to have an RF ID reader so GE can sell their $30 water filter despite $10 water filters fitting in perfectly. how can fridge companies be so anti consumer?
Get you a refrigerator that stands behind their products. Like whirlpool
thats what hackers are for.
im sute someone already has a work around or you may just need to short a sensor.
@@neanam Whirlpool is crap. The worst junk you can buy.
@@robertherman1146my mom had a kitchen aid refrigerator that lasted 20 years and even longer if they still made a replacement defrost heater. Awesome refrigerator.
@@robertherman1146 who makes a better product?
My parents had a fridge which ran for 30 yrs and they have this bs. Need an court order on their ass
My Bosch fridge is +10 years old, never had a repair.
I have friends with Samsungs and LGs, none got older than 5 years.
Yes Judgey, certify this as a class action.
I live in an apartment condo that was built in 1973, we’ve been living in the apartment for 22 years and that fridge is still the original fridge that cave with the apartment and it has never broken down, can’t imagine having to worry about a new appliance that will break down now that used to last forever