Skyler you nailed it with the Service issue. at 13:35 in. The service center is not like a Dealership where there is this dedicated large area with experienced mechanics working only on non-new vehicle problems. It is all about getting new vehicles out the door by making sure they are ready to go out the door from the factory. I did not see that many people working in the service area that day either so maybe an understaffed service center in Minneapolis. The person who serviced my vehicle for wind noise was like a loaner service person from Austin TX.
Rivian hired me as a Electric Truck Technician. Any starting point before I start in 2 weeks. I use to be a maintenance mechanic in the Army for 8 years….lol, 8 years ago. I went the warehouse, driving job route. I was a Instacart Shopper the past 3 years. I own an Electric Nissan Leaf and love it. The mileage is horrible but It helps me stay better prepared and make reasonable, logical, and better decisions. I watch this 3hr video of the theory behind Electrical Cars. I’m grateful and thankful for this opportunity. I’m a student in life and willing to do what I need to do to show Rivian that if they give me a chance to learn, I’m willing to repair with confidence and brings no excuses.
I've had 2 service calls driving to the Bellevue WA SC and 1 mobile service. My observations are pretty much the same. And in spite of the inconvenience of driving 100 mi o/w to the SC (mobile service was awesome) all the staff I've dealt with have been great.
I just took delivery today my passenger side lower plastic panel clips were loose and don’t fit snug . Found lots of gravel and salt trapped inside . The drivers side was fine .
I've had 2 service calls. 1) for an alignment which they did in a few hours. 2) they had to replace the passanger panel because of ratttling and it was at my house. Pleased with both experiences
just to add to Skyler's points at the end - I've had a great service experience here in Denver. The people are friendly, knowledgable and very accommodating. I had a major repair over the last couple of weeks (video on the way) and it was done in two weeks. I've heard of other brands that would take a month or two to fix a similar issue. So, for me, it's all good. thx for the vid.
Scott this is great to hear our Denver SC has been fantastic-I’ve “gleaned” that other SC’s, esp in the PNW are overwhelmed. Looking forward to seeing your “major repair” video only a year in, what that would have cost out-of-warranty, and if that would affect your decision to own it out-of-warranty.
@@opnwideplease trying to get my feet under me after a lot of dad responsibilities have taken me away from some of my video work. But I’ll be back. Thanks.
I an with Skyler’s point of the CS doing heavy lifting for final inspections and deliveries and that load needs to be lightened. The Quality Assurance and/or Inspectors need to have the units coming from Normal and place on transport trucks at 100% and then CS’s do a sanity check is all. For instance those air tips should not have been recessed leaving the factory.
Absolutely agree , I took delivery today and was surprised to find things that was easy to identify by just listening or looking at the car . Fir instance my drivers side door makers noises opening and closing thru the entire motion . That should never leave the factory like that .
in the PNW the wait times are 4-5 months out unless your vehicle is bricked. its crazy how poorly the SC was thought out here. based on RS order tracker, we are the 3rd most popular area for R1 orders and the have a 10,000 sqft center which services EDVs and R1s.... way too small. Rivian is supposed to to be leasing a 100,000 sqft warehouse near downtown Seattle last year (which tells you how small the current space is) and another location about 3-4 miles from the current one to expand. No idea when those will be ready and why that 3rd location is so close to the current location.
Gentlemen...what intel do you have on the production of LE R1S with Ocean Coast. Has is started? Date? When should we see the first delivery of R1S with Ocean Coast. Thoughts?
Because we are 200 miles from the nearest service Rivian schedules as many as possible for the tech to do in the area.The last time there were 6 visits. Because we live 15 miles from town, I try to meet the service tech somewhere in a parking lot so he doesn't have to spend an hour round tripping just to my place. I'm looking forward to summer road tripping when the weather is nicer.
@@manuelias86 also look at the alignment of the roof glass in relation to the trim piece above the windshield. I've seen people successfully DIY solutions, but that trim piece can also be replaced.
Do you smoke or vape? Either way make sure your windows are all the way up. I'm sure half of these wind noise complaints are just cracked open windows.
Just took delivery of my R1S today . Had to put in 9 items fir service . I don’t understand how the car makes it past quality control at normal and then again at the service center . I think they really need to do a better job at catching stuff you can hear or see . I think they must have tested my car in the snow in normal , I received it in California with salt crystals on it.
I have the 22” wheels. Experiencing vibration issues at 75 mph. Rivian service says it’s been an issue with others and they think it’s a normal thing. I’m getting frustrated!!!!
Ok, so I need to add my 2 cents on the good, bad and ugly. First let me preface that I am hopelessly a half glass full kind of guy. Let me start off with the ugly. 1. Not enough service centers. I live in the Catskill mountains upstate NY and the only service center in a state that is freakin enormous, not only in land mass, but in population! The only single service center in the entire state is in Brooklyn NY! I don’t know if any of you have driven to Brooklyn, but it is a nightmare! It’s also a 2 hour drive in some of the worst traffic jams you would never want to experience. I know eventually , hopefully , more service areas will open up to Rivian customers who live north and west of the city. Also, as you can imagine, with Brooklyn being their only service center in New York State, they are so busy not only repairing vehicles, but prepping and delivering them too. Now for the Bad 1. When your vehicle is in for service, and you need to call the service center where the vehicle is located, you must call the general service center. You are not given a direct number to call so you can speak with the service manager. You only can ask your service advisor In Illinois to try and patch you through. I must say I can get through to the shop, but it is hit or miss depending on if someone picks up the phone at the shop. My suggestion is to set up a text number directly to the shop so you can find out about your vehicle. The Good; There is so much good about Rivian Service! 1. The staff is incredible. I haven’t talked to anyone at Rivian, either at the main Service Center or at the repair center who didn’t make you feel like your concerns were not important. Everyone I have talked to always bent over backwards to make sure a my concerns were addressed. I never felt rushed or made me feel that even my smallest concern wasn’t important. Great customer service. Much appreciated. 2. Work done on my R1T has been quality work. It may take a little longer, but when they say the issue is fixed, it’s fixed! 3. Here in NY the approved independence body shops that Rivian uses (yes I had a fender bender) worked closely together to accelerate the repair process. Rivian gets parts to the body shop quickly, and the communication between Rivian Service and the body shop is seemless. The body shop and Rivian worked together knowing how far away I lived took care of all the details of transporting my R1T from one shop to the other so that I didn’t need to travel back to Brooklyn to deliver it myself. Again, great customer service treating me like a person and not just a number. 4. As everyone else has commented, remote field service calls are too good to be true. So, I have a very positive view of Rivian Service and I think the Bad and Ugly will improve to good as time goes by. S[OO]N
In ugly column I have to say my gear guard captured a driver delivering Rivian at the service center in Brooklyn, taking out his member and urinating next to my r1s. Not what I expected to see when looking at the videos before deleting. It’s not a big deal but definitely should at least let their own team know that these cars do record you…
@@skylerwilliams My s[=0===0=]n date is Apr/May. So, I’m on my way. I’m not looking forward to having to drive to Dallas for service. I just wish there was a service center more centrally located between Dallas & Ft. Worth.
He is very Anti-EV. Extremely biased. He was good when he gave maintenance tips & how to videos, but once he got " fame" it went to his head , now he has his biased opinions about everything.
@@jimcgov3 Scotty Kilmer. You tuber who used to make Automotive tips & tricks and shade tree DIY videos. With Tesla and EVs gaining popularity in the past few years he has hopped on the Anti-EV bandwagon. th-cam.com/video/S7umrVWUudw/w-d-xo.html
All things in life are relative. I just remember all the times I got screwed or lied to by dealerships. Those painful memories allow me to accept most Rivian disappointments as just early adopter tax. While not directly service oriented, the RANs are simply wonderful on the West Coast. Wish all R1T/S owners could experience them now.
Skyler you nailed it with the Service issue. at 13:35 in. The service center is not like a Dealership where there is this dedicated large area with experienced mechanics working only on non-new vehicle problems. It is all about getting new vehicles out the door by making sure they are ready to go out the door from the factory. I did not see that many people working in the service area that day either so maybe an understaffed service center in Minneapolis. The person who serviced my vehicle for wind noise was like a loaner service person from Austin TX.
Rivian hired me as a Electric Truck Technician. Any starting point before I start in 2 weeks.
I use to be a maintenance mechanic in the Army for 8 years….lol, 8 years ago. I went the warehouse, driving job route. I was a Instacart Shopper the past 3 years. I own an Electric Nissan Leaf and love it. The mileage is horrible but It helps me stay better prepared and make reasonable, logical, and better decisions.
I watch this 3hr video of the theory behind Electrical Cars.
I’m grateful and thankful for this opportunity. I’m a student in life and willing to do what I need to do to show Rivian that if they give me a chance to learn, I’m willing to repair with confidence and brings no excuses.
Congrats on the new gig with Rivian, and thank you for your service!
I've had 2 service calls driving to the Bellevue WA SC and 1 mobile service. My observations are pretty much the same. And in spite of the inconvenience of driving 100 mi o/w to the SC (mobile service was awesome) all the staff I've dealt with have been great.
i have the steel underbody but the posterior carbon fiber panel came off due to screws falling off. it had to be replaced.
Makes me want to crawl under mine to take a closer look!
I just took delivery today my passenger side lower plastic panel clips were loose and don’t fit snug . Found lots of gravel and salt trapped inside . The drivers side was fine .
The service I have received in the Chicago service center has been better than with any other vehicle I have owned.
I've had 2 service calls. 1) for an alignment which they did in a few hours. 2) they had to replace the passanger panel because of ratttling and it was at my house. Pleased with both experiences
2000 miles and no service issue, but the car is so fun
just to add to Skyler's points at the end - I've had a great service experience here in Denver. The people are friendly, knowledgable and very accommodating. I had a major repair over the last couple of weeks (video on the way) and it was done in two weeks. I've heard of other brands that would take a month or two to fix a similar issue. So, for me, it's all good. thx for the vid.
Scott this is great to hear our Denver SC has been fantastic-I’ve “gleaned” that other SC’s, esp in the PNW are overwhelmed. Looking forward to seeing your “major repair” video only a year in, what that would have cost out-of-warranty, and if that would affect your decision to own it out-of-warranty.
@@opnwideplease trying to get my feet under me after a lot of dad responsibilities have taken me away from some of my video work. But I’ll be back. Thanks.
18,000 miles. Only have had to have a piece of loose trim around the rear passenger window replaced via mobile service. Mobile service was great.
I an with Skyler’s point of the CS doing heavy lifting for final inspections and deliveries and that load needs to be lightened. The Quality Assurance and/or Inspectors need to have the units coming from Normal and place on transport trucks at 100% and then CS’s do a sanity check is all. For instance those air tips should not have been recessed leaving the factory.
Absolutely agree , I took delivery today and was surprised to find things that was easy to identify by just listening or looking at the car . Fir instance my drivers side door makers noises opening and closing thru the entire motion . That should never leave the factory like that .
in the PNW the wait times are 4-5 months out unless your vehicle is bricked. its crazy how poorly the SC was thought out here. based on RS order tracker, we are the 3rd most popular area for R1 orders and the have a 10,000 sqft center which services EDVs and R1s.... way too small. Rivian is supposed to to be leasing a 100,000 sqft warehouse near downtown Seattle last year (which tells you how small the current space is) and another location about 3-4 miles from the current one to expand. No idea when those will be ready and why that 3rd location is so close to the current location.
That's too long
Exactly this.
Gentlemen...what intel do you have on the production of LE R1S with Ocean Coast. Has is started? Date? When should we see the first delivery of R1S with Ocean Coast. Thoughts?
Because we are 200 miles from the nearest service Rivian schedules as many as possible for the tech to do in the area.The last time there were 6 visits. Because we live 15 miles from town, I try to meet the service tech somewhere in a parking lot so he doesn't have to spend an hour round tripping just to my place. I'm looking forward to summer road tripping when the weather is nicer.
Appreciate if you guys could do one about Rivian accessories - Now there are steel running boards by a company, also a roof glass cover with reflector
My biggest issue is that darn wind noise in the highway
They should be able to pinpoint that for you, there's several common sources.
@Skyler they've replaced my triangle windows already. It improved a bit, but still plenty of noise after 55mph or on windy days
@@manuelias86 also look at the alignment of the roof glass in relation to the trim piece above the windshield. I've seen people successfully DIY solutions, but that trim piece can also be replaced.
Pretty common in general for electric cars. Just no engine to drown out the wind. Probably will never get rid of it entirely.
Do you smoke or vape? Either way make sure your windows are all the way up. I'm sure half of these wind noise complaints are just cracked open windows.
Just took delivery of my R1S today . Had to put in 9 items fir service . I don’t understand how the car makes it past quality control at normal and then again at the service center . I think they really need to do a better job at catching stuff you can hear or see . I think they must have tested my car in the snow in normal , I received it in California with salt crystals on it.
I have the 22” wheels. Experiencing vibration issues at 75 mph. Rivian service says it’s been an issue with others and they think it’s a normal thing. I’m getting frustrated!!!!
That's either tire balance or possibly an issue with the front half shaft(s)
@@skylerwilliams I agree, I wish the service center would agree. At the least they should rebalance the wheels, but they won’t.
I found broken underbody panel bolts in my garage
I just took delivery and on my passenger side the lower panel clips don’t clip , bunch of gravel and salt in the plastic piece .
Ok, so I need to add my 2 cents on the good, bad and ugly. First let me preface that I am hopelessly a half glass full kind of guy.
Let me start off with the ugly.
1. Not enough service centers. I live in the Catskill mountains upstate NY and the only service center in a state that is freakin enormous, not only in land mass, but in population! The only single service center in the entire state is in Brooklyn NY! I don’t know if any of you have driven to Brooklyn, but it is a nightmare! It’s also a 2 hour drive in some of the worst traffic jams you would never want to experience.
I know eventually , hopefully , more service areas will open up to Rivian customers who live north and west of the city.
Also, as you can imagine, with Brooklyn being their only service center in New York State, they are so busy not only repairing vehicles, but prepping and delivering them too.
Now for the Bad
1. When your vehicle is in for service, and you need to call the service center where the vehicle is located, you must call the general service center. You are not given a direct number to call so you can speak with the service manager. You only can ask your service advisor In Illinois to try and patch you through. I must say I can get through to the shop, but it is hit or miss depending on if someone picks up the phone at the shop. My suggestion is to set up a text number directly to the shop so you can find out about your vehicle.
The Good;
There is so much good about Rivian Service!
1. The staff is incredible. I haven’t talked to anyone at Rivian, either at the main Service Center or at the repair center who didn’t make you feel like your concerns were not important. Everyone I have talked to always bent over backwards to make sure a my concerns were addressed. I never felt rushed or made me feel that even my smallest concern wasn’t important. Great customer service. Much appreciated.
2. Work done on my R1T has been quality work. It may take a little longer, but when they say the issue is fixed, it’s fixed!
3. Here in NY the approved independence body shops that Rivian uses (yes I had a fender bender) worked closely together to accelerate the repair process. Rivian gets parts to the body shop quickly, and the communication between Rivian Service and the body shop is seemless. The body shop and Rivian worked together knowing how far away I lived took care of all the details of transporting my R1T from one shop to the other so that I didn’t need to travel back to Brooklyn to deliver it myself. Again, great customer service treating me like a person and not just a number.
4. As everyone else has commented, remote field service calls are too good to be true.
So, I have a very positive view of Rivian Service and I think the Bad and Ugly will improve to good as time goes by. S[OO]N
In ugly column I have to say my gear guard captured a driver delivering Rivian at the service center in Brooklyn, taking out his member and urinating next to my r1s. Not what I expected to see when looking at the videos before deleting. It’s not a big deal but definitely should at least let their own team know that these cars do record you…
Lol if you thought that was bad , I had a rivian guide call me a fool . I am in the process of trying to talk to the big guy with customer service .
Wow… you guys sound depressed on this topic. It makes me worried about getting this vehicle.
Don't hesitate, you'll love it.
@@skylerwilliams My s[=0===0=]n date is Apr/May. So, I’m on my way. I’m not looking forward to having to drive to Dallas for service. I just wish there was a service center more centrally located between Dallas & Ft. Worth.
The R1T is fantastic, no product or service is perfect.
Soon Rivian will be saying "It"s within Spec"
I have already been told exactly that about the uneven suspension.
Hey guys, Scotty Kilmer made a video of rivian laying off a portion of their team and could go bankrupt. Any input from your end?
He is very Anti-EV. Extremely biased. He was good when he gave maintenance tips & how to videos, but once he got " fame" it went to his head , now he has his biased opinions about everything.
@@jasons7044 that’s a shame. I know he’s highly respected so I figured he’d have a fair opinion.
Who is that?
@@jimcgov3 Scotty Kilmer. You tuber who used to make Automotive tips & tricks and shade tree DIY videos. With Tesla and EVs gaining popularity in the past few years he has hopped on the Anti-EV bandwagon. th-cam.com/video/S7umrVWUudw/w-d-xo.html
Kyle’s teasing us with cliffhangers?
When are we going to see these videos?
S[=0====0=]N
We recorded again today. Hopefully will be getting back in routine & rhythm.
All things in life are relative. I just remember all the times I got screwed or lied to by dealerships. Those painful memories allow me to accept most Rivian disappointments as just early adopter tax. While not directly service oriented, the RANs are simply wonderful on the West Coast. Wish all R1T/S owners could experience them now.