"Let's reverse the situation, Mrs. Anderson... if you were already in 415, and another guest wanted us to remove you, despite making a last-minute reservation... would you consent to change rooms? No? Then why would you think it was acceptable for us to do it for you?"
The thing is she *kinda* already said the reverse situation herself when talking about how inconvenient it would be to switch rooms partway through a stay, only to then immediately right after ask the front desk to do just that to the other guest. Her statement applied to both parties, she was just too focussed on how it would inconvenience *her* specifically to see that it’s just as unfair to the other guests.
The seeming connection and love of this person who seemed so polite before to find out they’re horrible later is sadly way more relatable than it should’ve been
It really can be heartbreaking when a guest that you thought you had a great professional relationship and rapport with turns around and shows and not-so-nice side to them. 😔
@@jessicavanel I've noticed this too. My job role is largely one touch, but a seemingly nice person can revolve into a monster once they've been informed that they can't get what they want. It's always the ones who are hyper fixated on this ONE thing.
@@jessicavanel My favorite guests were always the ones who came in and were like "What's up man how you been? You got a smoking room, ah no worries I'll go outside. Here's the money. I sign here? Cool. Have a nice night." and then you never see them for the rest of the shift. Like people make things more complicated then they need to be. Like don't go out of your way to make the often minimum wage staff's lives difficult please.
This reminds me of when I worked in the hotel industry, we even had guests who preferred to be CHECKED IN by certain people and got a little upset if that person wasn’t available. Or, very similar to this story, we had this woman who was staying with us and she had cancer. She’d been in this certain room for a few months at this point and another guest does a walk in and wants THIS ROOM, and ONLY THIS ROOM. I try to explain this room has been occupied for months and the guest staying there still had a while left on her reservation, and as he did not reserve a specific room type in advance, we couldn’t guarantee anything. Well this guy didn’t wanna hear it. He wanted this room and the woman in it gone. I eventually convinced him to take another room that I assured him was just as amazing but it baffles me why this man couldn’t understand why I wouldn’t essentially evict a dying old woman from a room she was paying for.
Some guests are too much. 😲 And I can absolutely relate to the "I have to be checked in by THIS person!" issue. I've had more than my fair share of that and it can get super awkward super fast.
Worked for my dad at his restaurant, had an extremely unreasonable lady come in. Long story short had impossible demands so she could get a discount. She asked a manager, I said I can get the owner. My dad was nice and then gently suggested our services may not be for her. I was surprised, my dad was a customer is always right kind of guy. But he said there are a select few customers that simply aren't worth having.
Hello! Fellow hotel worker here! Yes, this is so true! We have regulars that always want the same room, everytime. I haven't seen a full meltdown yet (heard stories though) but there was this one lady: We actually low key dread when she comes in because she always "finds" something wrong with the room and always wants this one suite we have. One time she came in and "Her" suite wasn't available. Someone arrived the day before and would be staying the next few days, and weren't departing until the same day she was supposed to. We couldn't upgrade here because the suites are our biggest rooms and the suite taken was on our top floor. We had to offer her the suite one floor below (it's literally the exact same room, just one floor below.) When she arrived we checked her in and didn't make a big deal about it, but course she noticed. We explained the situation and apologized...so she spent the next 10 minutes "explaining" how gracious it was of her to accept below what "she had come to expect from our establishment." 🙄 I'm getting bad vibes thinking about this woman. Hopefully I don't summon her by talking about her. Haven't seen her for a while now.😅
Oh my gosh when guests give you the, "I've come to expect this..." line it ABSOLUTELY grates on every last nerve you have in your body. I have my fingers crossed that you don't see her again anytime soon! 😂
@@neilkurzman4907 Bless you, Neil. I don't work at the hotel that you're talking about but as a long-time front desk agent I can promise that we always do our best to give our regular guests the rooms that you are familiar with. Thank you for being understanding and know that the folks who work at that particular hotel are doing their best for you. 😊
I used to travel a lot for business and I totally get her attachment - constant travel is exhausting and literally any consistency makes life so much better, like eating comfort food when you’re exhausted - but pitching a fit is not only terrib,e, it’s pointless, so she’s on her own for that one.
Fighting about such things is as rational as being mad that the sun rises from the east. Yet people for some reason, forget everything about rudimentary life skills the moment they step into the hotel/airport etc.
I used to stay at this one hotel whenever I was there for business every month, only thing I asked was to not put me on the ground floor and they never did...aside from that, I didn't care. They also never stuck me next to the elevator and once they found out I loved the Oatmeal Raisin cookies they made for the front counter, they would leave a couple in the room upon my arrival. Do you know how nice it was to come in after a 14 hour workday to find a couple of fresh cookies waiting for you? Amazing what being nice to the staff does.
I'm disabled and always ask for the exact opposite because I struggle with stairs and walking longer distances 😅 I've always requested a room on the first floor or close to the stairs/elevator *_if there were any rooms available_* and emphasized that I can manage if necessary. It's led to getting a free upgrade to a king bed a few times because those were the only/best accessible rooms available and they appreciated how understanding I was about the possibility of not being able to get the accommodations I'd hoped for. My stepmom claims that I'm "manipulative" because I "get more refunds/discounts/replacements/upgrades than anyone she's ever met". No, Valerie. This is just what happens when you're nice to the person who's providing you the service you requested instead of starting every conversation with condescension and yelling. When you're nice to people who work in an industry where being treated like an actual person deserving of basic human decency is rare, a lot of those people enjoy expressing their appreciation when they can.
I'm autistic, which causes me to get attached to the most random things, and I often get stressed when things are different. but even I can understand when something might not be available for whatever reason. the fact that I'm 16 and can handle this better than some adults is...
I was hoping someone would comment this. Like id be irrationally upset but id just cry in the bathroom of whichever room was avaliable if not my favorite room. I wouldnt be mean to the staff
I was wondering if something like this was the case! Mental health like OCD, anxiety, autism, etc. can encourage fixations and resistance to change. If it is untreated or if you add entitlement or narcissism into the mix, you get customers like this!
"Let me quickly make sure you follow through with your threat to leave so we don't have to deal with your Kareness any longer" Love that part. More managers need to do this.
I can understand somewhat why some guests get "attached" to specific hotel rooms because of location especially if it's on the freeway side or if it gets morning sun as opposed to sunset views. There is a fairly famous hotel I stayed at one time called The Madonna Inn. Their gimmick was that every room has its own unique design ie Oriental, Ocean, western theme ect.
@@twinbulls1980 True yet my experience with the "Karens" is that they more often than not tend to be extremely how do I say frugal/extremely stingy with their expenses and The Madonna Inn is a pretty expensive hotel to book so that tends to ward off most of those kinda people.
Exactly, like the attachment isn't the issue but people need to learn how to cope with it when things don't allow for you to get exactly what you want. You don't take priority over other people. That's the point at which the line is crossed.
In my experience, some frequent guests hide stuff in the room (where housekeeping won’t find it). That way it’s always in there for them. Things like soap, a travel pillow, toothpaste, snacks, and even cash. I know this because I had a guest who liked staying in a particular room. Once, while someone else was in it, they pulled back the mini fridge and found a stash of cash.
Wow... Its such a high traffic area to hide your money! Not like you can ever prove who the thief was either, money is unidentifiable. If not guests stumbling on it, cleaning staff even
I love that line from the GM - OK so lets just go ahead and cancel your reservation then, shall we? Security will help you get your bags outside the front door!! Mrs Anderson thinks that the hotel will bend over backward if they dont accept HER business? She is just ONE person. The Hotel has Hundreds of guests!!!
I do imagine some business travellers get so tired being away from home that there is comfort in staying in some of the same hotel rooms (sort of like having apartments across the country). That being said, you can't expect to get "your room" on a reservation you made 10 minutes ago.
Whenever my family goes to Korea for a few months we always like to book a specific hotel room at the hotel we always stay at (though tbf I think it’s because of how long our stay always is is why we’re attached to it and not just bc we go frequently) Edit: we always book months ahead of time and wouldn’t throw a fit if the room is taken so it’s never an issue
Honestly I get it. In 2017 and 2018 I spent over 500 nights in hotels with well over half of those nights at one hotel. I reserved a room the first time and when checking out asked if they could put me in it for the next stay. And that rolled for about 18 months. Then they had someone else in the room and told me they were putting me in a different room. I damned near had a panic attack. Someone may as well have waited on my front porch and told me someone else lived in my house and now I lived around the block. It sounds stupid until you live it. Of course I didn’t act a fool. I composed myself and told them any room would be great. I always stayed in a corner suite on the 6th floor. They put me one floor down directly below my normal room. Other than regularly getting off the elevator on the wrong floor it was fine. But it never did feel right.
I don't get the house analogy. If something is your house, you either own it or rent it. Since you don't own the hotel room and instead have agreed to stay in that room for a set amount of time, it's like you are renting a house and are getting to the end of the lease, and then only tell the landlord that you want to renew the lease when they already have a new tenant signed up for the property. Obviously you can't stay in that room, if you wanted that room you should have let them know before someone else was booked in that room.
@InformalGreeting, I completely get where you're coming from - something about the room, call it vibes, aura, whatever, you *know* your room, and it feels like a home away from home.
@lisahenry20 When you are renting a house/flat for a fixed term, you can still have a sense of remorse when you leave, be it after 6 months or several years. You can also have nostalgia when you visit the area again. The hotel situation is similar in that it is still a rental, albeit a comparatively shorter one, and if you routinely use a particular room every time you are in that location, you may become attached to it. It might seem odd that the person doesn't book ahead, but if it is a routine thing, and the staff books you the same room every time (whether you ask for it or not) then we can become easily conditioned by that routine so that we would not even think about it, and just connect a stay at that hotel with the specific room. For most it isn't an entitlement, it is automation, and when that it is broken, it can be disconcerting.
For me and my family at this one hotel, we don’t have a preferred ROOM but we do have a preferred area which was always the 2cd floor, because they had two beds, two TVs, a reasonable layout and a window. I have this memory of us getting a 1st floor room and we saw this bathtub just basically taking up 1/4 of the room and we asked to get it changed, and we actually did.
❤ I have nothing to do with hotels at all. I don't know how i ended up binge-watching stories about hotels, but here i am. You're funny, entertaining, cute and have so many good stories. I wish you all the best and millions of subscribers. ❤
It’s also important to note that this could be a sign of neurodivergence; someone dealing with Autism, OCD, etc. might have a strong anxiety when expectations aren’t met, especially when it comes to familiarity or traditions / rituals. And some people might not know, or might not want to admit, that this is why they’re struggling with the change. Obviously that doesn’t change the policy or what they’re entitled to, but it ✨should✨be considered by those of us making offhanded judgmental comments about whether this is a “big deal” or whatever. ❤
Thank you. I have autism and while I don't often stay at hotels, things like a certain table/desk/seat/whatever is a big deal for me. I don't demand special treatment - I can ask, depending on the situation, but the world does not revolve around me. What I do ask for is understanding. A little bit of compassion while I work to adjust really helps. Of course, autism isn't a licence to be a jerk...
Oh, yeah, they think they are the center of the universe, especially when they have a "membership" and points added up. Some people think they are entitled.
Having worked in a hotel, I definitely know about guests getting attached to certain rooms! Never had someone try to kick another guest pit of "their" room, but definitely gotten the stink eye when it wasn't available...
I get the "being attached to the room"-thing. It happened to me as well, not with a room (though I accidentaly automatically walked over to the wrong room a few times when I stayed in another one), but I did get quite attached to this one specific table in the hotel restaurant and on my walk to breakfast every morning I hoped that it wasn't already taken. However, it would never occur to me to have a tempertantrum about it not being free.
Personally I don't do well with change & like the comfort of going to the same room everytime. However when the room I prefer isn't available, it does upset me but I take the other room given to me, & cry about it later. Sure this will stress me out cause change messes me up, but I know it's not worth causing others trouble over. That's my own personal problem that doesn't need to involve others. Plus now my boyfriend travels with me so when these changes happen he helps me out a lot. Very appreciative of him for that.
I guess if you travel a lot, you might like the comfort of always having the same room, because it's the closest feeling to being at home... Still, this behavior is ridiculous 😂
Been there. I worked in a crappy hotel and ppl wanted their rooms. Also had a bus driver from a tour bus company, that was staying free, complain because we double booked his room and he had to go to a diff hotel and be up about 10 mins early to get his ppl 🙄
As someone who’s done a lot of business travel and is booked at the same hotels in each city I’m sent to, yes, I’ve come to favor certain rooms at those hotels for a few reasons, so yea, this I guess is a more common thing than one would think. With advanced notice I can more often than not get the rooms I prefer, but not always. If not, for me at least, it’s not a huge deal. I’ve also been offered to be able to move to one of my preferred rooms after the guest occupying it checks out, and depending on how much I like the room I’m given, sometimes I move later and sometimes I don’t. I’ve never once become butt-hurt over it or acted entitled... but you know Karens.
Funnily, when I was a kid my father (who was involved in agriculture, mining and construction in an overseas nation) invested in a small hotel group, because his other businesses were using hotels so much- he kept four rooms and a suite at the far end of the main hotel in the capital city for the, in those days, mainly expat execs and their families on their way in & out of the country. I worked in this hotel in my early 20’s- and stayed in the suite whilst I was there- (we did not have a family home in the capital, as the main centre of the company was in a regional town, close to the mine, and that’s where my parents lived) I was sat by the pool whilst not working and the GM of the construction company came over to tell me I had to move out and into another room because he was there (he had been put into another suite but that wasn’t the XYZ Company Suite!) I looked him straight in the eye and asked which of us had his name on top the hotel in big yellow light up letters and refused to engage. My father told me I was an idiot- but not as much of an idiot as Bill for loosing the plot so badly at a 22 year old that he actually pushed my meal off the table! He did not get the suite, nor did he ever get invited back on the company boat- but that was because my mum was outraged, and could hold a grudge! 😂 Years later, I spent 6 weeks living in a hotel mon-fri with work, on the fifth week the room I’d had for the weeks before wasn’t available- and I felt really ‘off’ all week, it was the ‘wrong location’ the ‘wrong floor’ and the ‘wrong layout’ and I could not get comfortable!
I stayed in one hotel for business, 5 nights a week for 2 years. At some point early on, the front desk asked how the room was (standard customer care question). I said, off-hand, that I liked it because it was a west facing corner room with a view over the parking lot (better than the view over the water treatment plant). After that, I was always in that room. Always. I'd check in, and be met with "good news! Your favorite room is available!". Yay. Room 5001 again. I knew every bump and scratch in the wall. I could fix the AC faster than maintenance (loose hoses, eventually brought new clips from home). When i die and go to hell, it will be that room and the AC won't work. But they were so pleased to "help" me, I just couldn't say anything.
I recently had a weekly guest that, after only her FIRST stay, became attached to a specific room. However, a long term guest got booked into that room before she came back for her next stay. Though we were able to place her her in an IDENTICAL room, RIGHT NEXT DOOR, to her preferred room, she continued to ask about that first room she had stayed in every time she returned. Yet it was no longer available. We did our best to accommodate every request that she came to us with - early check ins, extremely late check outs, special housekeeping scheduling just for her, an extra mini fridge in the room, etc. But… we couldn’t get her THAT room. She even asked for a discount on top of her already discounted negotiated rate. Then she suddenly stopped staying with us. According to her, OTHER hotels that she has stayed at have ALWAYS been able to keep her in the same room EVERY week. She must have gone back to one of those, then. Good luck to them. To say that guest was “high maintenance” would be putting it mildly.
An extra fridge? No, lady. One fridge per room. I'm not lugging this thing around every time you check in and out. You want an extra fridge? Go buy yourself one; Wal-Mart's down the road. ✌
I liked being on a particular room because I could get to my worksite next door in 30 seconds if I was there as opposed to 2-3 minute if I were on the opposite side or on a high floor. But I could be in one of 10-20 rooms and be fine.
I understand the preferred room thing. I always would prefer the same room. Has nothing to do with the room just the first one I was in for any amount of time. But I hate being a bother to the staff so I refuse to ask for my room to be changed unless it's on fire, or possibly if it's flooded... Maybe
I’ve had to change people to a different room for ghosts… twice. Two different lunatics. So now I drive trucks make real money. And don’t have to deal with idiots.
When I traveled with my cats I simply requested first floor near a door/parking area so that it would be easy for me to move the cats inside. Now as a handicapped traveler I request a shower bench seat. It doesn't matter the floor as long as the shower has a bench seat. All the hotels I've stayed in have been incredibly accommodating and absolutely wonderful. I always make sure to leave a positive review on any public sites highlighting all the positives of my stay and how employees went above and beyond to assist.
Yeah .disabled and have to ask for the disabled room on 1st floor, as in am emergency I could never do the stairs!! Hubby would have to help me fix up a sled ! To get down the stairs! We've actually come up with a few ideas when we stayed at one (built pre ADA (grandfathered in )and were on 3rd floor. 😅 I could only imagine yelling to people below what's gonna happen!😮😊
So it's inconvenient for you even though it's YOUR preference but it's not inconvenient for the guest who's been there for days and set up already LOL and then they'll be mad when someone has to go clean it😂
This was all fun and games until the end portion. The phrase “irrationally attached to a room for no reason” really struck a chord for me. I have ASD and my brain loves routine and familiarity, a sudden change in routine can be quite distressing for me, even causing meltdowns. If I was in their situation, in which I had stayed in the same room multiple times, I would definitely have an attachment to that room, not because it’s special or anything but just because I know exactly where it, it is completely familiar and it is part of my routine there. Of course I would never ever even dare to try and take someone else’s room or even complain about it, I hate confrontation. But I just think it would be nice if people were more open minded as to why people could have an attachment to rooms. It’s not irrational, it’s not stupid or insane. Neurodivergent people are just wired a bit differently to you neurotypicals and that’s ok, it doesn’t make them weird or alien
Ummmmm........ dude I have Asperger's Syndrome and while I can understand getting attactched to something that doesn't mean you have to throw a temper tantrum and act like a spoiled brat. People are open minded but the minute you act just like this all sympathy is not going to go to said person. If you're not gonna get a certain thing you want you have to accept it. It may suck but you're just gonna have to deal with it. Don't think I'm trying to be mean I'm just trying to make you understand why people aren't sympathetic in this situation.
@@katieknighton I know that's what I said too. But that's a Nazi term, it's ASD. If you actually read my comment you'd see that I absolutely was not defending their actions and would never do something like this. I was just showing that having an attachment to a room isn't stupid, even if that wasn't the reason for this person being attached
@notaseat5934 Ok I know I must've read your comment wrong and I do apologize I just thought that's what you were doing. I just got the impression that you were and I'm sorry that I did. Also what does Nazi term mean?
It’s not irrational, it’s not stupid or insane, yet it's not obvious and others cannot be mind readers. I BET she didn't mean you are crazy when you get attached, just that sometimes the reason is not obvious. You cannot expect others to understand every single situation, the same way others do not expect this from you.
I knew a guy who would always show up 4-5 hours before check in and demand a first floor room every Thursday. If there wasn't one ready yet, he'd curse me out. Yeah, my manager scheduled me every Thursday so I had the pleasure of dealing with him. One day, he cursed me out so bad, threatened to have me fired etc..., told me I was worthless and would sue, and the manager completely flipped out on him. I was never scheduled Thursdays again.
I don't get the comments trying to justify this behavior. I know that some people might have neurodivergency so it could get them attactched to certain things but that doesn't excuese this kind of behavior. I have Asperger's Syndrome and I get attatched to certain things but I know it's best to not throw a temper tantrum. In short HAVING.......... SOMETHING....... SUCH........ AS...... NEURODIVERGENCY...... IS........ NOT.......... AN....... EXCUSE!!!!!!
Now she went too far before even asking the current occupants to be moved BUT I had a specific room I liked at 2 diff motel/hotels in 2 diff states. One was literally outside the pool, we have kids. One was huge n on the corner (tons of light) for same price. It literally had 4 beds in it. So those I would reserve a yr in advance (annual need for each). If I got there and I didn’t get it-inexcusable. For THAT time period, it was booked. If ur computer “made a mistake”, fix it. Comp my crappy room I have to have or at least 50% off. There ARE reasons to want or not want a specific room; u have no idea of…the wiring for the internet is mainframed outside the room and person is frequency sensitive. The elevator is close enough to be heard all.nite.long. The setup is just right for a physical incapacity. Need to rewarm the baby bottle thruout the night and u took all nukers of the rooms. U never know 🤷🏼♀️ Just make the rez ahead and then email the local actual facility n get it put in their computer. Now u have a “paper” trail.
Humans become emotionally attached to the WEIRDEST shit. It's absolutely wild. (Check yourself, I bet there's some item you own that you love dearly and can't imagine replacing, but it's not actually anything special.)
Well to be honest. I don’t care what room I get set into. And I would never have a courage to force people to move rooms. If I have a specific chosen room then I will take that room no matter if I wanted it or not. People should be respectful & appreciative.
On a related note, how many have a preferred stall/booth at a public restroom/toilet? I do, I randomly pick one the first visit, and then automatically use the same every time. But I don't get aggressive if it's occupied. ;-)
I'm sorry but someone causing the trouble Mrs Anderson did by disturbing the other paying customers should have immediately recieved a permanent ban. They are a liability. Would you want to visit a hotel that allows people to act like this with no consequences? They're just going to do it again and disturb others making those people not want to stay at your hotel. Word of mouth will get around of these kinds of experiences. If only businesses understood that if repeated enough times other guests will not want to do business where they may be harassed by entitled people. Consequences up to and including permanent bans for karen type abuses send a strong message that order, decorum and respect are to be expected from all who would enter. You choose to act entitled, you choose the consequences.
Awesome story.. You folks deserve so much respect for how you deal with people... I think Mrs. Anderson is in these comments though... lol.. I think her first name starts with an S.. :D
I worked in hotel with around 70 rooms with regular business travelers. We had this all the time. Once a guys room was out of order due to something being broken in the bathroom (unusable) and he said “well how are you going to make sure my room is ready by 2pm this afternoon?”…..put you in another room that’s ready and usable 😪
Whenever I have a stay that's more than a night, my only priority is a bathtub vs a shower. Because of my physical problems, soaking in a hot tub is amazing!
If someone does a lot of business travel, I suppose I could see someone preferring the same room number so they don't have to worry about remembering it. Other than that, I don't see why it would be a big deal. It has been my experience that when traveling for business, you are not spending a lot of time in the room. You are working hard and getting back to the room late. You're just in the room to sleep.
Ive wondered why some places will get insanely nice and over accommodating over some of the tiniest little mishaps. They're apologizing and turning it intoa bigger deal than it is, im like it's really no big deal... i forget how people can be
There's a hotel me and me husband frequently stay at and we usually get the same room each time and I think it's because it's familiar and we like the location the best. But we don't go crazy if it's unavailable. If it's taken we take a different room. Can't imagine being that nutty over a hotel room lol
LOL I temped the front desk at a business conference "hotel" tech open to the public but trust me you don't want to stay there as public. We had a guy from the german office that always had to have the room next to the top floor south lobby... the umm only area with a tv in the hotel. Ohhh we had a bad snowstorm during my time there and it was soooo fun explaining to a bunch of stranded American airlines passengers that there are no TVs in the rooms, but there is one tv in the top floor south lobby.
It's the "this is my seat" mentally, you know how alot of the time even if there was no assigned seating in class people would still wind-up sitting in the same place most of the time and some people would fight over a seat if somebody else happened to sit there? That
Sometimes they get may seem to get attached to a particular room for no apparent reason but it could be a form of neurodivergence where they feel more comfortable with something that's familiar to them. The same thing could apply with someone who has anxiety too
Tonight I had the pleasure of telling a blacklisted guest who demanded I call the MGR immediately otherwise I would be in trouble because they made a booking online under a different name - that I will NOT do so no matter whatever their tantrum and if they touch anything they were being recorded - it’s the sweetest moment - I have never experienced entitlement more than in the hospitality industry…it’s shocking to most…I also love when they scream they will leave and the MGR - confirms - they don’t care if they do so …with no refund…it’s very delightful how quickly they change their minds when they don’t get their way ❤❤❤
There is a property you can not call the MGR for anything - it doesn’t matter..they don’t care…they get sooo many booking requests they give zero…if you are not happy you can leave…..some ppl book the cheapest room then demand compensation or an upgrade…. And they tell them to go…it’s really nice to not pander to their outrageous demands…
as a night auditor, i get people who want to move rooms ALL the time, and they tell me that the last front desk person said it was okay….. but to wait til i got here at 11!!
I was a hotel night manager, and I can absolutely agree that you get this kind of weird behavior from guests. Also, that "manager" lipstick is absolutely killer against your skin tone 🙂
Omg your reaction at the end is exactly what my thoughts are whenever i dealt with this type of guests 😂 I am currently working as a hotel receptionist ..and i am also currently debating quitting 😌😂 Some customers are very hard to deal with just because they think they're regular its mean they can make us do whatever they want.. It's annoying! We have policy to follow and they never even bother to read things about us then demanding unreasonable request!!! JUSTTT-!!! 😌😌😌😌😂
She says she brings you so much business as if you guys wouldn’t get MORE business from making sure that room is always being occupied? Like does she just want u to have it ALWAYS be empty for her? Not sure her “business” means that much, then? 😂😂 love the skits!
I'm starting to think that a lot of so called "Karen" behaviour is actually something on the autism spectrum and as women were/are not diagnosed this way very often (there are articles about this topic), they may be unaware of it and of course don't receive any help. Like this fixation on things being just the way they are in their head or that they are used to have them is so typical... plus the social awkwardness to get it, too.
I was thinking the same thing. Not with every clip about Karen behaviour, but this one, especially with the Lady trying to get the guests out of their appartements herself, to me felt very much like that. I could see myself doing or rather attempting the same when I was maybe in kindergarden or elementary school. I learnt that this is not the way other people feel about things, and I also learnt to see that the other person might not be too happy to move out, and then gladly be willing to accept another room. but I had to learn that. Cognitively. It did not come naturally to me.
I had a similar scenario to your Bonus Mom. Every time I had stayed in a hotel with my family, we were - literally by pure coincidence - in the same wing of the hotel. I go up there another time with my boyfriend and get put in the other wing, and on the way back up from breakfast the first morning, I turn the wrong way back to our room, despite the huge sign indicating I am going in the wrong direction. It was an interesting explanation.
There's a hotel I stay at in New Orleans where I request the same room every time lol. I'll actually move my trip dates to get that room. I've been put in a different room once, and it was fine, I just prefer the other one. The room itself isn't the thing, for me it's the balcony private balcony over the courtyard.
We had a guest who always wanted the same room but every time her and her family would trash it during her stay and every time we gave her the same room even though she never apologized for being a slob.
It's the hotel's/company's/managers' fault for keeping accepting her reservations. Where I work, trashing your room means you aren't welcome any more. Too much trouble to deal with and it's not worth it.
I have stayed in different hotels and varying levels of nice rooms. To me, as long as the neighbors are nice and quiet, house keeping actually sees the Do Not Disturb sign and leaves, I am generally a happy person. But there was this one hotel that I wasn't fond of. For whatever reason I just felt... Watched in my room. I literally had to go to a mall two blocks away to get dressed and basically cat bath in the handicap bathroom stall. No idea why, but the room just gave me bad vibes. There were no other rooms free, so I had to tough it out. But when I did check out, I asked the GM if the room had history or something because I felt like I was being watched. He told me that some other guests have said the same but they have renovated the room a few times to try and see why it was. But it still happens. He apologized that I felt so unsafe and gave me a lovely discount for the next time I stayed with them. I later looked up the hotel and found out the room had been the sight of a grizzly r*pae and m*order back in the 30s. The hotel had expanded bout onto the site once the original employee dorm was torn down. So that "being watched" feeling was likely the victim or the killer watching me... Yeah no.... Not staying in that room again.
I used to travel for business quite a lot and there was a particular room I really liked at the hotel next door to our office headquarters. On the few occasions that room wasn't available, I'll admit I was disappointed, but I never made a fuss about it. Why did I like that room? It was one of the few rooms at that hotel that was a poolside mini suite, so it felt more like an apartment (there were only about 10-15 rooms in the hotel like that. All the rest were up in the "tower" portion of the hotel, and those didn't come with a little dining area with a microwave and fridge. It even came with its own private covered parking space. Since I stayed in that room so often, it started feeling like "home." I can also say that a big part of my preferring to always stay in that room is because I'm autistic and I like my routine. That's the only hotel that I ever had a preferred room, only because I was traveling there 5-6x year and staying 2-5 weeks at a time (all on my employer's dime). I've never had an occasion to travel to another hotel that frequently.
Oh dear lord, I get this all the time. Although, I've never had someone actually GO to the room to try and evict the current guest themselves. The majority of our guests travel for business so, thankfully, that's a level of entitlement that I rarely see. Whenever I tell people about this they find it hard to believe that other people get THAT attached to a random number but, that's really all it is. x_x
I love when you have regular guests and they are shocked when you're booked. "I give this hotel a lot of business" I FUCKING HATE THAT. Just cause you stay here often does not mean you own the business. We have rules. It isn't your room you are renting a room. Also people do this. They want "THEIR ROOM". They wanted to be treated as they are more important then everyone else there. If anything is out of place too. They will make the front desk clerk's life a living nightmare. I've had people call me horrendous things during my time in the hotel business. I was there for six years. I was drained when I left. I went to grad school to try and move my career and life forward. I gave my boss, who had been great to me for years great dude, a month's notice. He then wanted to take on an extra week of work and I was real with him. "Sorry man, I'm just burnt out." It was minimum wage and long hours. I had to get out.
I get preferring a room - mum and I go to a small hotel (I'm talking max maybe 30 rooms?) and we have a room we always go to. Sometimes though, we're too late/circumstances don't allow us to be early and it isn't available. It's no big deal, we've stayed at another room sometimes for a bit before being moved to ours, it's understandable. The staff have always been so accommodating and it's only fair to return the favour and be kind guests in return!
There is no justification for this. But i do wonder what is it about that woom. Maybe she spent her honeymoon there, maybe a special vacation? There is a hotel i stay at. Every year with my wife, the same room request a year in advance. I make sure i request it, i call a month prior, i offer extra money just to keep my room. I dont have much left of my wife. That room.... that tradition... it means the world to me. It reminds me of our honeymoon. Of the greatest night of my life with my soulmate. Im not sure i could take another room there. I would never be able to sleep.
When I was in my twenties I had a friend that would always stay on the second floor of a certain motel. I found out why when I finally gave in and went with him there one time. I thought it was because from his balcony he could look down on everybody in the pool but that had nothing to do with it. He got a huge kick out of throwing his luggage out the door and down into the bed of his pickup. He was laughing so hard he could barely breathe. He told me that was his ritual for releasing all of the stress from his business trip.
![ผัวเถื่อน - ยูริ โตเกียวมิวสิค [ OFFICIAL MUSIC VIDEO ]](http://i.ytimg.com/vi/P08ORRVDGl8/mqdefault.jpg)
"Let's reverse the situation, Mrs. Anderson... if you were already in 415, and another guest wanted us to remove you, despite making a last-minute reservation... would you consent to change rooms? No? Then why would you think it was acceptable for us to do it for you?"
You can’t argue/ reason with crazy. She’ll just repeat it’s different because it’s HER room and she ALWAYS stays there.
“Because I’m special!”
😂😂😂😂😂
Selfish people never react well to rational arguments.
The thing is she *kinda* already said the reverse situation herself when talking about how inconvenient it would be to switch rooms partway through a stay, only to then immediately right after ask the front desk to do just that to the other guest. Her statement applied to both parties, she was just too focussed on how it would inconvenience *her* specifically to see that it’s just as unfair to the other guests.
That requires a sense of empathy, something that they are incapable of even faking.
The seeming connection and love of this person who seemed so polite before to find out they’re horrible later is sadly way more relatable than it should’ve been
It really can be heartbreaking when a guest that you thought you had a great professional relationship and rapport with turns around and shows and not-so-nice side to them. 😔
Yep I feel it
And, sorry to say. But Americans are the worst at that.....
@@jessicavanel I've noticed this too. My job role is largely one touch, but a seemingly nice person can revolve into a monster once they've been informed that they can't get what they want. It's always the ones who are hyper fixated on this ONE thing.
@@jessicavanel My favorite guests were always the ones who came in and were like "What's up man how you been? You got a smoking room, ah no worries I'll go outside. Here's the money. I sign here? Cool. Have a nice night." and then you never see them for the rest of the shift. Like people make things more complicated then they need to be. Like don't go out of your way to make the often minimum wage staff's lives difficult please.
This reminds me of when I worked in the hotel industry, we even had guests who preferred to be CHECKED IN by certain people and got a little upset if that person wasn’t available. Or, very similar to this story, we had this woman who was staying with us and she had cancer. She’d been in this certain room for a few months at this point and another guest does a walk in and wants THIS ROOM, and ONLY THIS ROOM. I try to explain this room has been occupied for months and the guest staying there still had a while left on her reservation, and as he did not reserve a specific room type in advance, we couldn’t guarantee anything. Well this guy didn’t wanna hear it. He wanted this room and the woman in it gone. I eventually convinced him to take another room that I assured him was just as amazing but it baffles me why this man couldn’t understand why I wouldn’t essentially evict a dying old woman from a room she was paying for.
Some guests are too much. 😲 And I can absolutely relate to the "I have to be checked in by THIS person!" issue. I've had more than my fair share of that and it can get super awkward super fast.
This is what are you given when are you to nice for people 😅 I'm working with people from maybe 10 years now and I still try to remember that
Worked for my dad at his restaurant, had an extremely unreasonable lady come in. Long story short had impossible demands so she could get a discount.
She asked a manager, I said I can get the owner. My dad was nice and then gently suggested our services may not be for her.
I was surprised, my dad was a customer is always right kind of guy. But he said there are a select few customers that simply aren't worth having.
Make vids about Kevin’s!!! Kevin’s are worse than Karens.
Yeah
Hello! Fellow hotel worker here! Yes, this is so true! We have regulars that always want the same room, everytime. I haven't seen a full meltdown yet (heard stories though) but there was this one lady: We actually low key dread when she comes in because she always "finds" something wrong with the room and always wants this one suite we have. One time she came in and "Her" suite wasn't available. Someone arrived the day before and would be staying the next few days, and weren't departing until the same day she was supposed to. We couldn't upgrade here because the suites are our biggest rooms and the suite taken was on our top floor. We had to offer her the suite one floor below (it's literally the exact same room, just one floor below.) When she arrived we checked her in and didn't make a big deal about it, but course she noticed. We explained the situation and apologized...so she spent the next 10 minutes "explaining" how gracious it was of her to accept below what "she had come to expect from our establishment." 🙄
I'm getting bad vibes thinking about this woman. Hopefully I don't summon her by talking about her. Haven't seen her for a while now.😅
Oh my gosh when guests give you the, "I've come to expect this..." line it ABSOLUTELY grates on every last nerve you have in your body. I have my fingers crossed that you don't see her again anytime soon! 😂
@@jessicavanel Here's hoping!😅🙏
I was a regular in a hotel. Over several years I had four “my rooms” and a couple of one offs.
It’s nice to have the same room, but not critical.
@@neilkurzman4907 Bless you, Neil. I don't work at the hotel that you're talking about but as a long-time front desk agent I can promise that we always do our best to give our regular guests the rooms that you are familiar with. Thank you for being understanding and know that the folks who work at that particular hotel are doing their best for you. 😊
I used to travel a lot for business and I totally get her attachment - constant travel is exhausting and literally any consistency makes life so much better, like eating comfort food when you’re exhausted - but pitching a fit is not only terrib,e, it’s pointless, so she’s on her own for that one.
Fighting about such things is as rational as being mad that the sun rises from the east. Yet people for some reason, forget everything about rudimentary life skills the moment they step into the hotel/airport etc.
I used to stay at this one hotel whenever I was there for business every month, only thing I asked was to not put me on the ground floor and they never did...aside from that, I didn't care. They also never stuck me next to the elevator and once they found out I loved the Oatmeal Raisin cookies they made for the front counter, they would leave a couple in the room upon my arrival. Do you know how nice it was to come in after a 14 hour workday to find a couple of fresh cookies waiting for you? Amazing what being nice to the staff does.
I'm disabled and always ask for the exact opposite because I struggle with stairs and walking longer distances 😅 I've always requested a room on the first floor or close to the stairs/elevator *_if there were any rooms available_* and emphasized that I can manage if necessary.
It's led to getting a free upgrade to a king bed a few times because those were the only/best accessible rooms available and they appreciated how understanding I was about the possibility of not being able to get the accommodations I'd hoped for.
My stepmom claims that I'm "manipulative" because I "get more refunds/discounts/replacements/upgrades than anyone she's ever met".
No, Valerie. This is just what happens when you're nice to the person who's providing you the service you requested instead of starting every conversation with condescension and yelling. When you're nice to people who work in an industry where being treated like an actual person deserving of basic human decency is rare, a lot of those people enjoy expressing their appreciation when they can.
I'm autistic, which causes me to get attached to the most random things, and I often get stressed when things are different. but even I can understand when something might not be available for whatever reason. the fact that I'm 16 and can handle this better than some adults is...
I was hoping someone would comment this. Like id be irrationally upset but id just cry in the bathroom of whichever room was avaliable if not my favorite room. I wouldnt be mean to the staff
I was wondering if something like this was the case! Mental health like OCD, anxiety, autism, etc. can encourage fixations and resistance to change. If it is untreated or if you add entitlement or narcissism into the mix, you get customers like this!
......unfortunately, not unusual. Some people never grow up.
Go on... pick a word 😉
"Let me quickly make sure you follow through with your threat to leave so we don't have to deal with your Kareness any longer" Love that part. More managers need to do this.
I work at a front desk in a hotel and all too often I low key scream at your hotel sketches because I've been through a very similar experience.
I can understand somewhat why some guests get "attached" to specific hotel rooms because of location especially if it's on the freeway side or if it gets morning sun as opposed to sunset views. There is a fairly famous hotel I stayed at one time called The Madonna Inn. Their gimmick was that every room has its own unique design ie Oriental, Ocean, western theme ect.
That’s a dangerous gimmick to have, as it will definitely attract the Karens and kind of people who feel entitled.
@@twinbulls1980 True yet my experience with the "Karens" is that they more often than not tend to be extremely how do I say frugal/extremely stingy with their expenses and The Madonna Inn is a pretty expensive hotel to book so that tends to ward off most of those kinda people.
@@MainstreetPhantom that’s a blessing in itself :)
I Love Madonna Inn!! Gorgeous Rooms, and magical Waterfall flushing! lol
I can understand being irrationally attached to something like that, but… wow 🤯
Girl really protected that room like it was her fucking diary
Exactly, like the attachment isn't the issue but people need to learn how to cope with it when things don't allow for you to get exactly what you want. You don't take priority over other people. That's the point at which the line is crossed.
In my experience, some frequent guests hide stuff in the room (where housekeeping won’t find it). That way it’s always in there for them. Things like soap, a travel pillow, toothpaste, snacks, and even cash. I know this because I had a guest who liked staying in a particular room. Once, while someone else was in it, they pulled back the mini fridge and found a stash of cash.
Wow... Its such a high traffic area to hide your money! Not like you can ever prove who the thief was either, money is unidentifiable. If not guests stumbling on it, cleaning staff even
Exactly
Not everyone is a jerk lol
@@YeshuaKingMessiah They're still in the wrong though because it's a public room, and leaving something like cash in there is plain stupid.
@@YeshuaKingMessiah That wasn’t excusing, we’re making fun of them for doing that. They’re most definitely still jerks 💀
I defrost a fridge every day, I hope I find cash.
There isn't anywhere in a room I won't find your missed stuff.
I love that line from the GM - OK so lets just go ahead and cancel your reservation then, shall we? Security will help you get your bags outside the front door!! Mrs Anderson thinks that the hotel will bend over backward if they dont accept HER business? She is just ONE person. The Hotel has Hundreds of guests!!!
I love your content. Terrible customer stories make me want to treat everyone better.
Staying in the same space over and over probably feels something like a second home. It’s a human comfort
Doesn't excuse this behavior.
@@joseliabarquez8327 of course not. It explains the behavior and the false sense of entitlement
I do imagine some business travellers get so tired being away from home that there is comfort in staying in some of the same hotel rooms (sort of like having apartments across the country). That being said, you can't expect to get "your room" on a reservation you made 10 minutes ago.
@@joseliabarquez8327exactly!!!
True, but that doesn't mean that person is entitled to the hotel room
Red lipstick = I am boss here. Loving the details 👌
Whenever my family goes to Korea for a few months we always like to book a specific hotel room at the hotel we always stay at (though tbf I think it’s because of how long our stay always is is why we’re attached to it and not just bc we go frequently)
Edit: we always book months ahead of time and wouldn’t throw a fit if the room is taken so it’s never an issue
Honestly I get it. In 2017 and 2018 I spent over 500 nights in hotels with well over half of those nights at one hotel. I reserved a room the first time and when checking out asked if they could put me in it for the next stay. And that rolled for about 18 months. Then they had someone else in the room and told me they were putting me in a different room. I damned near had a panic attack. Someone may as well have waited on my front porch and told me someone else lived in my house and now I lived around the block. It sounds stupid until you live it.
Of course I didn’t act a fool. I composed myself and told them any room would be great. I always stayed in a corner suite on the 6th floor. They put me one floor down directly below my normal room. Other than regularly getting off the elevator on the wrong floor it was fine. But it never did feel right.
I don't get the house analogy. If something is your house, you either own it or rent it. Since you don't own the hotel room and instead have agreed to stay in that room for a set amount of time, it's like you are renting a house and are getting to the end of the lease, and then only tell the landlord that you want to renew the lease when they already have a new tenant signed up for the property. Obviously you can't stay in that room, if you wanted that room you should have let them know before someone else was booked in that room.
@InformalGreeting, I completely get where you're coming from - something about the room, call it vibes, aura, whatever, you *know* your room, and it feels like a home away from home.
@lisahenry20
When you are renting a house/flat for a fixed term, you can still have a sense of remorse when you leave, be it after 6 months or several years. You can also have nostalgia when you visit the area again.
The hotel situation is similar in that it is still a rental, albeit a comparatively shorter one, and if you routinely use a particular room every time you are in that location, you may become attached to it.
It might seem odd that the person doesn't book ahead, but if it is a routine thing, and the staff books you the same room every time (whether you ask for it or not) then we can become easily conditioned by that routine so that we would not even think about it, and just connect a stay at that hotel with the specific room. For most it isn't an entitlement, it is automation, and when that it is broken, it can be disconcerting.
For me and my family at this one hotel, we don’t have a preferred ROOM but we do have a preferred area which was always the 2cd floor, because they had two beds, two TVs, a reasonable layout and a window. I have this memory of us getting a 1st floor room and we saw this bathtub just basically taking up 1/4 of the room and we asked to get it changed, and we actually did.
❤ I have nothing to do with hotels at all. I don't know how i ended up binge-watching stories about hotels, but here i am.
You're funny, entertaining, cute and have so many good stories.
I wish you all the best and millions of subscribers. ❤
It’s also important to note that this could be a sign of neurodivergence; someone dealing with Autism, OCD, etc. might have a strong anxiety when expectations aren’t met, especially when it comes to familiarity or traditions / rituals. And some people might not know, or might not want to admit, that this is why they’re struggling with the change. Obviously that doesn’t change the policy or what they’re entitled to, but it ✨should✨be considered by those of us making offhanded judgmental comments about whether this is a “big deal” or whatever. ❤
Thank you. I have autism and while I don't often stay at hotels, things like a certain table/desk/seat/whatever is a big deal for me. I don't demand special treatment - I can ask, depending on the situation, but the world does not revolve around me. What I do ask for is understanding. A little bit of compassion while I work to adjust really helps. Of course, autism isn't a licence to be a jerk...
Oh, yeah, they think they are the center of the universe, especially when they have a "membership" and points added up. Some people think they are entitled.
Having worked in a hotel, I definitely know about guests getting attached to certain rooms! Never had someone try to kick another guest pit of "their" room, but definitely gotten the stink eye when it wasn't available...
I get the "being attached to the room"-thing. It happened to me as well, not with a room (though I accidentaly automatically walked over to the wrong room a few times when I stayed in another one), but I did get quite attached to this one specific table in the hotel restaurant and on my walk to breakfast every morning I hoped that it wasn't already taken.
However, it would never occur to me to have a tempertantrum about it not being free.
You're my super duper favorite TH-camr ❤
Awww thank you so much!! 🥹❤️
Personally I don't do well with change & like the comfort of going to the same room everytime.
However when the room I prefer isn't available, it does upset me but I take the other room given to me, & cry about it later.
Sure this will stress me out cause change messes me up, but I know it's not worth causing others trouble over. That's my own personal problem that doesn't need to involve others.
Plus now my boyfriend travels with me so when these changes happen he helps me out a lot. Very appreciative of him for that.
I guess if you travel a lot, you might like the comfort of always having the same room, because it's the closest feeling to being at home...
Still, this behavior is ridiculous 😂
Been there. I worked in a crappy hotel and ppl wanted their rooms. Also had a bus driver from a tour bus company, that was staying free, complain because we double booked his room and he had to go to a diff hotel and be up about 10 mins early to get his ppl 🙄
I really like this video because it seems a LOT more realistic and I feel like it would happen in real life.
As someone who’s done a lot of business travel and is booked at the same hotels in each city I’m sent to, yes, I’ve come to favor certain rooms at those hotels for a few reasons, so yea, this I guess is a more common thing than one would think. With advanced notice I can more often than not get the rooms I prefer, but not always. If not, for me at least, it’s not a huge deal. I’ve also been offered to be able to move to one of my preferred rooms after the guest occupying it checks out, and depending on how much I like the room I’m given, sometimes I move later and sometimes I don’t. I’ve never once become butt-hurt over it or acted entitled... but you know Karens.
Imagine being less than 1 mintute early it feels illegal
It really should be! 🤣 Well done!!!
Funnily, when I was a kid my father (who was involved in agriculture, mining and construction in an overseas nation) invested in a small hotel group, because his other businesses were using hotels so much- he kept four rooms and a suite at the far end of the main hotel in the capital city for the, in those days, mainly expat execs and their families on their way in & out of the country. I worked in this hotel in my early 20’s- and stayed in the suite whilst I was there- (we did not have a family home in the capital, as the main centre of the company was in a regional town, close to the mine, and that’s where my parents lived) I was sat by the pool whilst not working and the GM of the construction company came over to tell me I had to move out and into another room because he was there (he had been put into another suite but that wasn’t the XYZ Company Suite!) I looked him straight in the eye and asked which of us had his name on top the hotel in big yellow light up letters and refused to engage. My father told me I was an idiot- but not as much of an idiot as Bill for loosing the plot so badly at a 22 year old that he actually pushed my meal off the table! He did not get the suite, nor did he ever get invited back on the company boat- but that was because my mum was outraged, and could hold a grudge! 😂
Years later, I spent 6 weeks living in a hotel mon-fri with work, on the fifth week the room I’d had for the weeks before wasn’t available- and I felt really ‘off’ all week, it was the ‘wrong location’ the ‘wrong floor’ and the ‘wrong layout’ and I could not get comfortable!
I stayed in one hotel for business, 5 nights a week for 2 years. At some point early on, the front desk asked how the room was (standard customer care question). I said, off-hand, that I liked it because it was a west facing corner room with a view over the parking lot (better than the view over the water treatment plant).
After that, I was always in that room. Always. I'd check in, and be met with "good news! Your favorite room is available!".
Yay. Room 5001 again. I knew every bump and scratch in the wall. I could fix the AC faster than maintenance (loose hoses, eventually brought new clips from home). When i die and go to hell, it will be that room and the AC won't work. But they were so pleased to "help" me, I just couldn't say anything.
Like… just get a room with the same layout and it’ll feel the same.
I recently had a weekly guest that, after only her FIRST stay, became attached to a specific room. However, a long term guest got booked into that room before she came back for her next stay. Though we were able to place her her in an IDENTICAL room, RIGHT NEXT DOOR, to her preferred room, she continued to ask about that first room she had stayed in every time she returned. Yet it was no longer available. We did our best to accommodate every request that she came to us with - early check ins, extremely late check outs, special housekeeping scheduling just for her, an extra mini fridge in the room, etc. But… we couldn’t get her THAT room. She even asked for a discount on top of her already discounted negotiated rate. Then she suddenly stopped staying with us. According to her, OTHER hotels that she has stayed at have ALWAYS been able to keep her in the same room EVERY week. She must have gone back to one of those, then. Good luck to them. To say that guest was “high maintenance” would be putting it mildly.
An extra fridge? No, lady. One fridge per room. I'm not lugging this thing around every time you check in and out. You want an extra fridge? Go buy yourself one; Wal-Mart's down the road. ✌
As someone who works in the hotel industry I get to deal w/ entitled guests just like this!
I liked being on a particular room because I could get to my worksite next door in 30 seconds if I was there as opposed to 2-3 minute if I were on the opposite side or on a high floor. But I could be in one of 10-20 rooms and be fine.
I understand the preferred room thing. I always would prefer the same room. Has nothing to do with the room just the first one I was in for any amount of time. But I hate being a bother to the staff so I refuse to ask for my room to be changed unless it's on fire, or possibly if it's flooded... Maybe
People! Am I right?!
I’ve had to change people to a different room for ghosts… twice. Two different lunatics. So now I drive trucks make real money. And don’t have to deal with idiots.
When I traveled with my cats I simply requested first floor near a door/parking area so that it would be easy for me to move the cats inside. Now as a handicapped traveler I request a shower bench seat. It doesn't matter the floor as long as the shower has a bench seat. All the hotels I've stayed in have been incredibly accommodating and absolutely wonderful. I always make sure to leave a positive review on any public sites highlighting all the positives of my stay and how employees went above and beyond to assist.
Yeah .disabled and have to ask for the disabled room on 1st floor, as in am emergency I could never do the stairs!! Hubby would have to help me fix up a sled ! To get down the stairs!
We've actually come up with a few ideas when we stayed at one (built pre ADA (grandfathered in )and were on 3rd floor. 😅 I could only imagine yelling to people below what's gonna happen!😮😊
So it's inconvenient for you even though it's YOUR preference but it's not inconvenient for the guest who's been there for days and set up already LOL and then they'll be mad when someone has to go clean it😂
I would not last long as a manager because I would stand by my employees and tell terrible customers to fuck off.
Sigh
What a world
This was all fun and games until the end portion. The phrase “irrationally attached to a room for no reason” really struck a chord for me. I have ASD and my brain loves routine and familiarity, a sudden change in routine can be quite distressing for me, even causing meltdowns. If I was in their situation, in which I had stayed in the same room multiple times, I would definitely have an attachment to that room, not because it’s special or anything but just because I know exactly where it, it is completely familiar and it is part of my routine there. Of course I would never ever even dare to try and take someone else’s room or even complain about it, I hate confrontation. But I just think it would be nice if people were more open minded as to why people could have an attachment to rooms. It’s not irrational, it’s not stupid or insane. Neurodivergent people are just wired a bit differently to you neurotypicals and that’s ok, it doesn’t make them weird or alien
This is the impression I got from the video as well and was scrolling through the comment section to see if I was the only one.
Ummmmm........ dude I have Asperger's Syndrome and while I can understand getting attactched to something that doesn't mean you have to throw a temper tantrum and act like a spoiled brat. People are open minded but the minute you act just like this all sympathy is not going to go to said person. If you're not gonna get a certain thing you want you have to accept it. It may suck but you're just gonna have to deal with it. Don't think I'm trying to be mean I'm just trying to make you understand why people aren't sympathetic in this situation.
@@katieknighton I know that's what I said too. But that's a Nazi term, it's ASD. If you actually read my comment you'd see that I absolutely was not defending their actions and would never do something like this. I was just showing that having an attachment to a room isn't stupid, even if that wasn't the reason for this person being attached
@notaseat5934 Ok I know I must've read your comment wrong and I do apologize I just thought that's what you were doing. I just got the impression that you were and I'm sorry that I did. Also what does Nazi term mean?
It’s not irrational, it’s not stupid or insane, yet it's not obvious and others cannot be mind readers. I BET she didn't mean you are crazy when you get attached, just that sometimes the reason is not obvious. You cannot expect others to understand every single situation, the same way others do not expect this from you.
I knew a guy who would always show up 4-5 hours before check in and demand a first floor room every Thursday. If there wasn't one ready yet, he'd curse me out. Yeah, my manager scheduled me every Thursday so I had the pleasure of dealing with him. One day, he cursed me out so bad, threatened to have me fired etc..., told me I was worthless and would sue, and the manager completely flipped out on him. I was never scheduled Thursdays again.
I don't get the comments trying to justify this behavior. I know that some people might have neurodivergency so it could get them attactched to certain things but that doesn't excuese this kind of behavior. I have Asperger's Syndrome and I get attatched to certain things but I know it's best to not throw a temper tantrum. In short HAVING.......... SOMETHING....... SUCH........ AS...... NEURODIVERGENCY...... IS........ NOT.......... AN....... EXCUSE!!!!!!
Irrational guests and low pay made me get out of the hotel industry. I have been harassed verbally and sexually by guests. It's just not worth it
When you travela lot iskinda gives you a sense of home and familiarity to have the same room. It feels less lonely. More stable. More same.
We had 2 guests like this. Mr. Rueben in 435 and Ms. Honeycutt in room 120. We did this song and dance every time… I hated it.
Now she went too far before even asking the current occupants to be moved
BUT
I had a specific room I liked at 2 diff motel/hotels in 2 diff states. One was literally outside the pool, we have kids. One was huge n on the corner (tons of light) for same price. It literally had 4 beds in it.
So those I would reserve a yr in advance (annual need for each). If I got there and I didn’t get it-inexcusable. For THAT time period, it was booked. If ur computer “made a mistake”, fix it. Comp my crappy room I have to have or at least 50% off.
There ARE reasons to want or not want a specific room; u have no idea of…the wiring for the internet is mainframed outside the room and person is frequency sensitive. The elevator is close enough to be heard all.nite.long. The setup is just right for a physical incapacity. Need to rewarm the baby bottle thruout the night and u took all nukers of the rooms.
U never know 🤷🏼♀️
Just make the rez ahead and then email the local actual facility n get it put in their computer. Now u have a “paper” trail.
Humans become emotionally attached to the WEIRDEST shit. It's absolutely wild. (Check yourself, I bet there's some item you own that you love dearly and can't imagine replacing, but it's not actually anything special.)
Why in this world ppl who complain are treated better (most of the time) and if You are good, unproblematic and kind You got the basement room…
Well to be honest.
I don’t care what room I get set into.
And I would never have a courage to force people to move rooms.
If I have a specific chosen room then I will take that room no matter if I wanted it or not.
People should be respectful & appreciative.
On a related note, how many have a preferred stall/booth at a public restroom/toilet? I do, I randomly pick one the first visit, and then automatically use the same every time. But I don't get aggressive if it's occupied. ;-)
Do guests not understand that they DO NOT OWN ANY ROOM!?
Are they the property owners? Are they the CEO? No? Well then?
Hella goofy 🤣
Why do people that cause trouble for any given staff members really think "I'll take my business elsewhere" is a threat?
I'm sorry but someone causing the trouble Mrs Anderson did by disturbing the other paying customers should have immediately recieved a permanent ban. They are a liability. Would you want to visit a hotel that allows people to act like this with no consequences? They're just going to do it again and disturb others making those people not want to stay at your hotel. Word of mouth will get around of these kinds of experiences. If only businesses understood that if repeated enough times other guests will not want to do business where they may be harassed by entitled people. Consequences up to and including permanent bans for karen type abuses send a strong message that order, decorum and respect are to be expected from all who would enter. You choose to act entitled, you choose the consequences.
Awesome story.. You folks deserve so much respect for how you deal with people... I think Mrs. Anderson is in these comments though... lol.. I think her first name starts with an S.. :D
I worked in hotel with around 70 rooms with regular business travelers. We had this all the time. Once a guys room was out of order due to something being broken in the bathroom (unusable) and he said “well how are you going to make sure my room is ready by 2pm this afternoon?”…..put you in another room that’s ready and usable 😪
Whenever I have a stay that's more than a night, my only priority is a bathtub vs a shower. Because of my physical problems, soaking in a hot tub is amazing!
If someone does a lot of business travel, I suppose I could see someone preferring the same room number so they don't have to worry about remembering it. Other than that, I don't see why it would be a big deal. It has been my experience that when traveling for business, you are not spending a lot of time in the room. You are working hard and getting back to the room late. You're just in the room to sleep.
Ive wondered why some places will get insanely nice and over accommodating over some of the tiniest little mishaps. They're apologizing and turning it intoa bigger deal than it is, im like it's really no big deal... i forget how people can be
There's a hotel me and me husband frequently stay at and we usually get the same room each time and I think it's because it's familiar and we like the location the best. But we don't go crazy if it's unavailable. If it's taken we take a different room. Can't imagine being that nutty over a hotel room lol
LOL I temped the front desk at a business conference "hotel" tech open to the public but trust me you don't want to stay there as public. We had a guy from the german office that always had to have the room next to the top floor south lobby... the umm only area with a tv in the hotel. Ohhh we had a bad snowstorm during my time there and it was soooo fun explaining to a bunch of stranded American airlines passengers that there are no TVs in the rooms, but there is one tv in the top floor south lobby.
It's the "this is my seat" mentally, you know how alot of the time even if there was no assigned seating in class people would still wind-up sitting in the same place most of the time and some people would fight over a seat if somebody else happened to sit there?
That
Sometimes they get may seem to get attached to a particular room for no apparent reason but it could be a form of neurodivergence where they feel more comfortable with something that's familiar to them. The same thing could apply with someone who has anxiety too
OMG, they’re like a ghost 👻
💙🙏🏻💙
Dear god! This is so true! 😮
We get a mix of business and pleasure so you see alot of this where I work
Tonight I had the pleasure of telling a blacklisted guest who demanded I call the MGR immediately otherwise I would be in trouble because they made a booking online under a different name - that I will NOT do so no matter whatever their tantrum and if they touch anything they were being recorded - it’s the sweetest moment - I have never experienced entitlement more than in the hospitality industry…it’s shocking to most…I also love when they scream they will leave and the MGR - confirms - they don’t care if they do so …with no refund…it’s very delightful how quickly they change their minds when they don’t get their way ❤❤❤
There is a property you can not call the MGR for anything - it doesn’t matter..they don’t care…they get sooo many booking requests they give zero…if you are not happy you can leave…..some ppl book the cheapest room then demand compensation or an upgrade…. And they tell them to go…it’s really nice to not pander to their outrageous demands…
I'm in the first minute of the video and I am convinced she's being controlled by a spoiled 5 year old
as a night auditor, i get people who want to move rooms ALL the time, and they tell me that the last front desk person said it was okay….. but to wait til i got here at 11!!
I was a hotel night manager, and I can absolutely agree that you get this kind of weird behavior from guests.
Also, that "manager" lipstick is absolutely killer against your skin tone 🙂
Omg your reaction at the end is exactly what my thoughts are whenever i dealt with this type of guests 😂 I am currently working as a hotel receptionist ..and i am also currently debating quitting 😌😂 Some customers are very hard to deal with just because they think they're regular its mean they can make us do whatever they want.. It's annoying! We have policy to follow and they never even bother to read things about us then demanding unreasonable request!!! JUSTTT-!!! 😌😌😌😌😂
I like a room with a comfy bed. A clean room is nice, too.
Bless the Karens and the Chads of the world. Someone has to love them. Heh.
I wonder what parents raised her. Maybe they raised her to be entitled.
She says she brings you so much business as if you guys wouldn’t get MORE business from making sure that room is always being occupied? Like does she just want u to have it ALWAYS be empty for her? Not sure her “business” means that much, then? 😂😂 love the skits!
I think when they travel so much, these rooms can feel like a home away from home and they may be upset they don't have that comfort.
I'm starting to think that a lot of so called "Karen" behaviour is actually something on the autism spectrum and as women were/are not diagnosed this way very often (there are articles about this topic), they may be unaware of it and of course don't receive any help. Like this fixation on things being just the way they are in their head or that they are used to have them is so typical... plus the social awkwardness to get it, too.
I was thinking the same thing. Not with every clip about Karen behaviour, but this one, especially with the Lady trying to get the guests out of their appartements herself, to me felt very much like that.
I could see myself doing or rather attempting the same when I was maybe in kindergarden or elementary school. I learnt that this is not the way other people feel about things, and I also learnt to see that the other person might not be too happy to move out, and then gladly be willing to accept another room. but I had to learn that. Cognitively. It did not come naturally to me.
Demon
I had a similar scenario to your Bonus Mom. Every time I had stayed in a hotel with my family, we were - literally by pure coincidence - in the same wing of the hotel. I go up there another time with my boyfriend and get put in the other wing, and on the way back up from breakfast the first morning, I turn the wrong way back to our room, despite the huge sign indicating I am going in the wrong direction. It was an interesting explanation.
"You're in my room, you need to move"
"Karen...two words - MAKE ME!"
There's a hotel I stay at in New Orleans where I request the same room every time lol. I'll actually move my trip dates to get that room. I've been put in a different room once, and it was fine, I just prefer the other one. The room itself isn't the thing, for me it's the balcony private balcony over the courtyard.
No. She just thinks she can get her own way if she pushes often and hard enough. Trust me, I've seen this dozens of times in 25 years of hotel work.
People who travel a lot feel the need for some normalcy.
We had a guest who always wanted the same room but every time her and her family would trash it during her stay and every time we gave her the same room even though she never apologized for being a slob.
It's the hotel's/company's/managers' fault for keeping accepting her reservations. Where I work, trashing your room means you aren't welcome any more. Too much trouble to deal with and it's not worth it.
I have stayed in different hotels and varying levels of nice rooms. To me, as long as the neighbors are nice and quiet, house keeping actually sees the Do Not Disturb sign and leaves, I am generally a happy person. But there was this one hotel that I wasn't fond of. For whatever reason I just felt... Watched in my room. I literally had to go to a mall two blocks away to get dressed and basically cat bath in the handicap bathroom stall. No idea why, but the room just gave me bad vibes. There were no other rooms free, so I had to tough it out. But when I did check out, I asked the GM if the room had history or something because I felt like I was being watched. He told me that some other guests have said the same but they have renovated the room a few times to try and see why it was. But it still happens. He apologized that I felt so unsafe and gave me a lovely discount for the next time I stayed with them.
I later looked up the hotel and found out the room had been the sight of a grizzly r*pae and m*order back in the 30s. The hotel had expanded bout onto the site once the original employee dorm was torn down. So that "being watched" feeling was likely the victim or the killer watching me... Yeah no.... Not staying in that room again.
Man I wish whenever I was working at a hotel that our front desk phone was also bath & body works hand soap. It probably would have smelled better.
I used to travel for business quite a lot and there was a particular room I really liked at the hotel next door to our office headquarters. On the few occasions that room wasn't available, I'll admit I was disappointed, but I never made a fuss about it.
Why did I like that room? It was one of the few rooms at that hotel that was a poolside mini suite, so it felt more like an apartment (there were only about 10-15 rooms in the hotel like that. All the rest were up in the "tower" portion of the hotel, and those didn't come with a little dining area with a microwave and fridge. It even came with its own private covered parking space. Since I stayed in that room so often, it started feeling like "home."
I can also say that a big part of my preferring to always stay in that room is because I'm autistic and I like my routine. That's the only hotel that I ever had a preferred room, only because I was traveling there 5-6x year and staying 2-5 weeks at a time (all on my employer's dime). I've never had an occasion to travel to another hotel that frequently.
Oh dear lord, I get this all the time. Although, I've never had someone actually GO to the room to try and evict the current guest themselves. The majority of our guests travel for business so, thankfully, that's a level of entitlement that I rarely see. Whenever I tell people about this they find it hard to believe that other people get THAT attached to a random number but, that's really all it is. x_x
if i was that women in someone so called "room"
I Would be happy to move if she paying me to move to another room
Yeah I would just
“You take the other room and let me stay or I am throwing you off the balcony”
Was hoping the guy at the end would say, “OK, this is my new room.” 😂
I love when you have regular guests and they are shocked when you're booked. "I give this hotel a lot of business" I FUCKING HATE THAT. Just cause you stay here often does not mean you own the business. We have rules. It isn't your room you are renting a room. Also people do this. They want "THEIR ROOM". They wanted to be treated as they are more important then everyone else there. If anything is out of place too. They will make the front desk clerk's life a living nightmare. I've had people call me horrendous things during my time in the hotel business. I was there for six years. I was drained when I left. I went to grad school to try and move my career and life forward. I gave my boss, who had been great to me for years great dude, a month's notice. He then wanted to take on an extra week of work and I was real with him. "Sorry man, I'm just burnt out." It was minimum wage and long hours. I had to get out.
I get preferring a room - mum and I go to a small hotel (I'm talking max maybe 30 rooms?) and we have a room we always go to. Sometimes though, we're too late/circumstances don't allow us to be early and it isn't available. It's no big deal, we've stayed at another room sometimes for a bit before being moved to ours, it's understandable. The staff have always been so accommodating and it's only fair to return the favour and be kind guests in return!
I like how she used the perfume bottle as a cell phone that was funny
Plot twist the teacher was always a jerk
True. One hotel I worked in had a film maker / actor come and stay weeks on end and would only stay in one room.
There is no justification for this.
But i do wonder what is it about that woom. Maybe she spent her honeymoon there, maybe a special vacation?
There is a hotel i stay at. Every year with my wife, the same room request a year in advance. I make sure i request it, i call a month prior, i offer extra money just to keep my room.
I dont have much left of my wife. That room.... that tradition... it means the world to me. It reminds me of our honeymoon. Of the greatest night of my life with my soulmate.
Im not sure i could take another room there. I would never be able to sleep.
You don't, OWN THE ROOM!
When I was in my twenties I had a friend that would always stay on the second floor of a certain motel. I found out why when I finally gave in and went with him there one time. I thought it was because from his balcony he could look down on everybody in the pool but that had nothing to do with it. He got a huge kick out of throwing his luggage out the door and down into the bed of his pickup. He was laughing so hard he could barely breathe. He told me that was his ritual for releasing all of the stress from his business trip.