The Sneaky Guest
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- เผยแพร่เมื่อ 30 ก.ย. 2024
- Lesson learned: don't cross the General Manager...
Thank you to the amazing follower who inspired this story. This has to be one of my favorite skits I've made to date.
If you have a story of your experiences working at hotels, or just in customer service in general, please share it with me! I may even make a skit out of it! 😉
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This feels like it is missing a scene at the end where Karen stomps back into the hotel she is staying at and informs them that she will never be staying at their hotel again because of how rude the hotel across the street was to her.
And as soon as she leaves the friend working there call the other hotel to tell all about it. 😄
🎉😂😂
Now THIS I want to see!!!! Yes, please Jessica. The story needs a good ending!!!
*_also getting added to the shmariot DNS list noises_*
😂
I LOVE the "Yeah but you're NOT a customer" counter. It's a favourite line I get to trot out on thieves and freeloaders on occasion.
It's not a line. The sad thing is this is commonplace. I worked at a hotel for 6 years, I had to often ask for names and room numbers cause ppl would try to steal food from our breakfast. They'd walk up from the crap hotels and try to act like they are guests. They'd give a fake room number too. It's really funny when they'd give a number we don't have. It was a small hotel. 2 stories. So some ppl would lie and give themselves away and say 301 or something like that. I'd just laugh and say you're not a guest here please leave. Idk why but people think hotels are public spaces when they are not. You aren't even allowed in our parking lot. I had to knock on people's car windows several times cause they'd park and try to sleep in our parking lot. The hotel business is wild. I've seen some crazy stuff.
@@GundamGokuTVit does make sense why it happens tho
Yep. I worked at a pool and several people 'threatened my job' when I wouldn't let them in without a membership because it meant they'd stop coming and my workplace "would lose out on so much business". Like I'm pretty sure letting you in for *free* doesn't make them any money. And no, doing my job doesn't 'threaten my job'. Letting you in would.
Then again I had someone claim to be best friends with my boss (who was clearly lying seeing as she didn't even know his name) actually follow through on her threat to report me to my boss for not believing she was his best friend. 🤦 Which went exactly as well as you'd expect.
@@GundamGokuTV Yeah I'm not surprised people do this. Tbh if it was a bigger hotel and they weren't very stringent about checking people who came into breakfast, you could probably get away with getting a full-course breakfast completely free. It's stealing & trespassing, but who's gonna stop someone if they know they probably won't get caught?
@@kelvisaisawesome how so? Didnt take long for the scum to show up
I always feel so sorry for the kids in these scenarios. The parents should face some consequences for the embarrassment and trauma to the kids as well.
I feel the same way, if only there was a way to punish the adults that wouldn't effect the kids, but of course if the adults are served any sort of conciquence, they dip
Opportunity for part 2
@@daniellegammon967You have to change your frame of reference. If the consequences for the actions of adult parents carry on to their children, it's not on the ones who enacted the consequences, it's on the parents. It is the parents doing it to the children, not the hotel or police or whoever. That's what being responsible for children means.
Never said that I was punishing both, but if the parents dip upon being served consequences, their kids activity is ruined because they need to leave with their parents@@Bolpat
Yeah, my mother was always like this. Well, *is* like this. I'm just an adult now and not a part of her crap. But I've had many humiliating and stressful experiences because of her. I'm glad that when I was a child people didn't have easy ways to film my mother in action, because I'd have been in many a viral video, and my bullies would have had the time of their life.
The irony is if she just kept her mouth shut then the hotels may not have noticed, and even if they dod all she had to do was fully send the “I’m sorry, I’m not very knowledgeable of hotels. I know a lot are partnered even though they have different names and you share a parking lot so I assumed it was alright. I didn’t know you were competitors” and then just cut her losses, she would never have been trespassed and no legal threat would exist. It’s the greed and the unwillingness to understand she isn’t special and is in the wrong that got her where they ended.
Exactly lol
Yea
@@SRose-vp6ew im god and i didn't say any of this. please don't speak for me
She is special, just like everyone else.
She's entitled, not entelligent.
It's only missing Liz commenting with Natalia about the tea in the end 😂
The other thing missing is telling the Karen that perhaps the nicer pool and breakfast are part of the reason why their hotel is more expensive than the other one.
Natalia did ask for some tea back. I know Natalia is supposed to depict a subpar employee but she deserves the satisfaction of the end of the story.
@@philippegauvin-vallee9371 I suspect she got a phone call immediately after the breakfast part, considering her big grin as she was right there to tell Karen, "Welcome back" when she and the kids returned.
Yes!
@@HariSeldon913Good observation 😍
“This…this is not very good customer service”
Said the thief pretending to be a customer
It is exemplary customer service. Problem is you are not a customer and I am treating you as such.
I actually had a woman GO OFF on me and my co-workers when I wouldn't let her steal a rose bush. "I'M NEVER COMING HERE AGAIN!" That's great ma'am. We appreciate your sacrifice. BYE, FELICIA!
The only thing missing from the skit is the Tilton manager informing Mrs Michaels that she could easily be charged with "theft of services", and arrested if she stepped foot on the premises again ...... and then done so when she showed up at the pool.
And then a great follow up would be Mrs. Michaels suing the Tilton manager on either People's Court or on the Judge Judy court show for being arrested, bail, pain and suffering, harassment and the embarrassment of being arrested. It would be so funny to see Jessica play the part of either Judge Judy or Jude Milian. 😄
When I started Cancer Treatments a few years ago chemotherapy gave me neuropathy in my hands legs and feet. My skin is ultra-sensitive in those places and many washcloths would cause me great pain. When we stayed in a hotel in Houston for my nephew's wedding, the washcloths were so soft that they didn't hurt at all. I explained this to the manager asking if I could buy a few of them and he gave me three of them free of charge! I was very thankful and he was very happy to help me! I still have neuropathy and still use them today!
Hotels are usually very accommodating to their *paying* guests.
@@studentofsmith not to mention the free publicity every time they tell this story
I work next to a hotel, and they have done similar things before. We have a lot of guests who stay for cancer treatments and one woman really liked the hotels pillows and said they were the perfect softness for her since shed been having trouble sleeping since she began her chemo. The hotel was about to replace a bunch of their furniture and stuff in the rooms anyway so they let her take 5 of those pillows home so that she could hopefully have an easier time sleeping once she returned home from chemo too
It's nice for them to accommodate your needs, otherwise... "Houston, we have a problem." 😂😂😂
We did a coastline vacation,,,East, US,,,we only had one crummy hotel, it was a major brand. But we had some really good ones.
Wow. Hard to believe that people can be so entitled that they can literally steal from you and act like they deserve to do so. She should have been arrested and billed for the breakfasts she already ate.
The second sentence of this comment applies to so many more videos on TH-cam. None of which has anything to do with hotels.
A lot of entitled customers want stuff for free, it just doesn't occur to them that they are stealing because they paid for something else. Lots of shoplifters buy something and try to sneak something else. It's theft even if it is a service and not a physical item.
Omg, you have NO idea. People will steal literally everything they can from their hotel room and then act like you're the one stealing from them when you charge them for it. Sometimes they even call the police. Some people are just so entitled that it's crazy. x_x
@@tarrker now I want to work at a hotel just for the sweet sweet moment those kind of morons call the police on themselves
When I started working 10 years ago I was a customer service representative. And for 5 years I came across countless entitled customer, don’t be surprise, such people exist, except real manager won’t be on your side
"Honey, shut up!"
There are so many untold stories behind this sentence...
How do you even marry...that
I was looking for this comment 😂
Heteronormativity; It's normal. Like how, in our US culture for a while, it was normal to hate your wife. I see this all the time in queer dating spaces, particularly apps with the potential of anonymity; the straight men. People who are clearly questioning in some regard that are married and are unable to communicate the queerness they experience because it's not "normal"; so they cheat on their partners with each other. My guy, it sounds like you should break up or divorce your partner and go find out what you really want out of life.
@@AlleyCatUwU Huh?
I used to travel 80% for my job, and appreciate the amenities. The hotels are only able to provide them to paying customers because they’d go broke if not. And yet, shortly after becoming a single mom with significant health issues with no money and traveling to visit family on the cheap, I kindly asked the lady at the front desk of a nicer hotel than I was staying at if my kids and I could use their pool the 1 night we were passing through. Guess what? She said sure! I have an autistic daughter and ADHD son. This was such a blessing! Did I feel entitled to it? Hell no… if she’d said no, I would have left. But her kindness that night was amazing! I also ensured that I asked only when NOBODY else could hear. Only did it once, but that one time was a miracle. The red wig on the entitled guest made me nervous to make this comment, LOL.
+
The fact that you asked and didn't just assume goes really far.
The difference is you asked. You didn't just assume entitlement and steal services. A polite request goes a long way.
When I worked in hotels my manager told me that only registered guests are covered by the liability insurance in case something happens.
That was a few years ago, so maybe things changed?
@@ingriddoerksen9518 I’ll bet that’s true! I had not thought about that. I did worry that she could get in trouble, so we were incredibly respectful, and left when some paying guests came (rowdy and rambunctious kids). I was desperate to get the antsy feeling out of my son, and we did sleep well that night, and had a fantastic travel day the next day!
I love these videos because after being on the other side traveling 80%, I have witnessed many of these types of crazy guest scenarios. And been one, too (I’m autistic and can’t handle noise and smells, so I could be difficult).
Funny thing is, this does happen. When my father was an assistant district attorney he had a case something like this. A couple were using a hotel's private pool suana breakfast bar and something else and they weren't even staying there. They got 30 days in county plus they were made to pay the hotel's fee in whole for the day's they did that, they were also forever band from all of the hotels other properties.
Were they using the gym?
@@dovie2blue ... I guess, I don't know I wasn't born at that time. My father would tell us about his old cases AFTER they were over with and closed.
Yeah we know it happens, that’s why she made the skit about it.
@@harleyjo4875 ... you just made it right under the buzzer.
Which instruments did they play in the band?
I also love how this video encapsulates a huge thing about hotels I experienced working there for 6 years. People use their kids as shields to get away with actually illegal activity and act like you're crazy for enforcing laws. The breakfast thing is so common. You had to be on constant look out for Randoms walking off the street.
Ya know, this actually explains a lot about how when checking in with the grandbabies in tow, how the employees would be over the top helpful.
One place, as regular visitors, during the complimentary breakfast, the staff would bring out "special" food, just for the grandbabies. 😂
Always thought it was a good idea to introduce the grands to the staff, more for the protection of the babies than anything else.
But now that you explain that people use the kids as a shield for illegal activity, then those being up front and honest would be refreshing to the staff!
@@mrsducky3428what are "grandbabies"?
(I'm sorry, my mother tongue isn't English )
@@whiteholecatchergrand babies is another way of saying “grandchildren” or “grandkids.” A grand child are the persons children’s kids. I hope that wasn’t too confusing, I didn’t mean to make it so wordy.
I have a toddler and and a teenage stepdaughter and travel very regularly with my sister who has two kids about the same age at my stepdaughter. Whenever people are like “what am I supposed to tell my kids?” … tell them you fucked up! I don’t understand this argument, it’s no one else’s responsibility to make your kids happy and if it’s that unbearable to experience the inevitable tantrum from your selfishness, don’t go on vacation. There, you don’t have to tell the kids anything.
@@carolinamurtha3102 thank you !
I stayed at a hotel I didn't care for while visiting my mom. It didn't take long for me to know I would not be staying there at my next visit. I did discover the hotel across the street had a fantastic breakfast buffet. I started going over there for breakfast daily, but unlike this video I paid. Those staying at the hotel got to eat free. Those of us not staying at the hotel were able to pay for the breakfast, which is what I did. I never used any other amenities at that hotel. I used what was offered at the hotel I was staying at.
I had no idea some hotel let non paying guests come and eat at the breakfast buffet.
@@thebigloc1 Many hotels have breakfast as an "extra" which you can pay for on the day...or you can pre-pay with your room to get it included. If you have extra guests you can just add them on. Having said that, I once got a free breakfast in a resort hotel where a load of family members were staying as I went over to meet them for breakfast one morning. The hotel couldn't figure out how to charge me, so they let me in for free! (there were 12 or so members of my family staying there so proportionately they didn't lose out on much).
@@paulsengupta971 I know you can pay for breakfast as an extra if you are a guest of the hotel and did not book it when booking the room. I had no idea some places allow guests from other hotels to pay to have the same breakfast as their guests. 🙂
@@paulsengupta971 That thankfully can fall under making a pleasant experience for your friends who were guests. It is easier and has so much more good well. Glad they went that route.
@thebigloc1 It's not unusual, sometimes there are signs alongside the road offering breakfast, paid of course. But this is Europe ..
Not the DnD Character Sheet as a Trespassing notice 😂 I loved that Easter egg!
Also like this newer longer form story style! Looking forward to seeing what other storyline you come up with or share!
Was looking for a comment about this! I was confused at first because my brain was like "that's not quite right", but it's just mirrored. Does Jessica play DnD?
oh my gosh I'm so glad somebody else noticed 🤣
@@himmelsdemon bro if she does, imma need dnd stories!
Specifically that was the third sheet that has the appearance and treasure and affiliations spots on it. The least used page
She uses so many different props so convincingly that you barely notice.
The way she keeps talking about how much they LOVE their hotel made me think of people who rave over someones artwork but only want to pay for the cost of supplies. As if compliments are worth the difference in cost. If you like it so much then actually pay for it.
Yep. I had someone absolutely gush over a scarf I'd knit and inform me they'd pay me *a whole $15* to make them one. When I replied "Well the yarn was $50.." I got cut off and accused of trying to rip them off and they were just trying to do me a favor. That scarf took me over 200 hours, even ignoring supplies that would be 7¢/hour. Apparently that meant I was being picky. Like oh yes, I'm so picky for not wanting to work the equivalent of a full time job for less than $3 per week. I mean for a whole month of work I would make $12, I can eat for a whole three days on that. 🙄 I mean really, who needs more than 40¢/day to live? But once you add in the supplies, I would be making -18¢/hour.
Or people who "love" your art so much they download a picture of it, erase/crop out the artist mark, and sell it on a bunch of t-shirts 😐
You don't understand, the rest of the payment is in the exposure. Everyone who visits the prick will associate the painting with the asshole and then know that the artist must be a prick too. That's worth more than money can get you.
It took me a moment to pick my jaw off the floor. How can anyone think that telling staff you're stealing breakfast is gonna make then say "Oh yes, please go ahead and steal more breakfast." The distribution of wealth is amazing and all, I just don't think this is a scenario where it's applicable.
At the hotels I worked at, we would give them a bill for the food, which of course was rather high for what they got. This always put them on the spot, because they 'invited guest" to the hotel for breakfast and now they are being charged for it. And since they say they have been coming for several days, pull security videos, I would have billed them for the other days as well. There is a service fee, called resort tax, for the pools and other amenities like the gym and I would have added that to the bill also. I am sure the resort fee for a non-guest is almost double that of a guest, she could have been looking at almost 500 for 3 days. I think that would have been attached to the Trespass paper. After doing CPR on a 3 year old after a near drowning event because the locals took over a pool and it was so crowded the mom lost sight of her daughter, we hired a security guard for the weekends to keep the locals out. The three year old spent the night in the hospital because I couldn't find a pulse and from what I heard had not problems after recovery. This is why you limit it to hotel guests only.
She had a chance to get out of this the moment she was told that the two hotels did not share anything beyond the parking lot. At that point she could still have been given the benefit of the doubt to keep face if she had stopped there, said she was sorry for her misunderstanding, and leave right there and then (even though it was already clear from the earlier phone call that this was actually intentional). But she deliberately chose the "it will go downhill from there" path instead.
It's volatile mix of entitlement and stupidity. You see it all the time when working with "The Public". When caught they frequently get really angry with whoever caught them. The crazy part is that, if they just leave when the kitchen staff tells them to, they'd be fine. But they almost never do. They're the ones screaming for management and escalating every situation. Until they're finally thrown out by police and/or security and then blacklisted. The hotel I work at has a MASSIVE do not rent list. A good two thirds of that list is breakfast thieves who refused to leave when asked. x_x
Well, if the hotel had a sign advertising a FREE BREAKFAST (rather than included), then it’s the hotel’s problem.
As a night auditor, i have issued literal thousands over the last 17 years. A few have thought that they can come back if they book online, nope. DNR means do not rent and until funds have changed hands, a trespass notice is in effect. 3rd party prepays do not qualify as a direct transaction and violators can (and in many cases) get arrested for violation of the trespass notices. One local i saw on camera outside was arrested literally within 2 minutes of walking in. The police were next door and rushed over for him.
When my daughter was working at a liquor store she had to tresspass this one customer for various reasons, but of course the tresspass notice has the address of the business on it, and the lady looks at it and says "umm that's not even my address" no, it's the address of the property you're barred from. She then went on a rant throwing things before finally leaving. My daughter called her boss (or whoever) to inform them they TN had been delivered, meanwhile the customer went home and tried telling the police that after just casually shopping at the store, my kid followed her home and was attempting to break in for no reason. Of course, being a corporate liquor chain there's cameras EVERYWHERE, proving that no employee had left the store since she did, and that she was infact served a TN. Not only did she get tresspassed, she was charged with filing a false report. Next day, back as usual, told that she had to leave or she'd be arrested, and her excuse was "I was so loaded yesterday I don't remember, so it's not legally binding." Hence why she was tresspassed.
Lol I worked at a hotel that had a free breakfast for guests and we had a ton of moochers trying stuff like this. The worst part was the moochers were unregistered guests of actual guests, See during the week it was a buisness hotel, but on the weekends the rates dropped and locals would turn it into a party hotel, so on the weekends we would get guests who would sneak in upto a dozen of their friends in to party and eat the free breakfast... it was a nightmare.
Even beter was at a different hotel I was at, where they had a gym locals could get a membership for. The thing is the back/service entrances to the various confrence rooms was in the same hall way as the gym, and the hotel was popular with conventions and groups, and most of them typically paid to have breakfast served in the conference rooms. Well one local realized that we kept the service doors open while setting up the breakfast buffets and would use his gym membership to gain access to the hall way where he would go in and help himself to the food, often before the groups paying for the breakfast could get in to eat. When he was caught he said "I thought the food was included with my gym membership!"
Well yeah, duh... you clearly put the food out just for him, come on, lol
It's called theft.
💩
I used to work at a property with free breakfast.
There was a local that would stop by around once a month to have breakfast with us, he was always polite, waited in line and always paid before entering the breakfast room.
One morning I was dealing with all hell let loose.
Phone lines down, technicians on site.
Bar pumps broken, technicians on site.
Guest who did not speak any local languages with a punctured (read ripped to shreds) tyre, me using my mobile to arrange recovery.
40+ rooms checking out.
Trying to supervise the breakfast staff (they were either students/immigrant family of the owner and did not speak any language other than Polish).
Irate guest screaming at me because he did not want to pay the outstanding balance on his bill (I had accidentally charged his card €50, instead of €500 and HE came back to me to dispute it).
Delivery for the kitchen arrived & I had to show the driver where to put the truck and where to place the goods.
This guy was soo pleasant, patient & supportive. He did not pay for his breakfast that day, or any further times that he came - despite his insistence.
It pays to be nice to the front desk. Especially when the Front Desk is literally the only person in the building that is keeping things running...
@@paulappleyard2826 I could have used s few more polite regulars like that at my properties. The polite ones are the best ones.
Ahhhh... Hotel Drama... I haven't had a good drama day like that in a while, my recent property was surprisingly boring.
The thing is, a lot of hotels provide day passes for the pool, hot tub & water slides for a fee.
There were times that I needed a “strategic retreat” in my NGO job and would pay to rest poolside at a nice hotel. It helped preserve me and was worth every penny.
we have something like it here in holland, we have there large resorts with little cottages spread around you can book, and at the center is this massive building with restaurants and a subtropical pool. you can freely use the pool s a guest, but you can also buy a day pass to just use the pool for a day (the restaurants and stores are not free for anyone)
@@ElysiaWhitemoonOmega CentreParcs?
@@benu_bird yes
It isn't just stealing from hotels that can get someone removed for trespass. We remove Visitors from the hospital and threaten arrest for trespass for entitled or abusive behavior. Granted it is extreme but occasionally necessary. So always act like your momma raised you right no matter where you are.
" let my use something i didnt pay for, but you're being petty".
The motto of entitled people every where.
Mrs. Michaels: What is this?
Manager: That is a notice of trespass
Mrs. Michaels: This is a DND character sheet
Manager: That is correct. If you wish to have your trespass voided you must complete a successful campaign of Dungeons and Dragons themed after The Suite Life of Zack and Cody
nice to see I wasn't the only one to notice XD
I also noticed that the "notice of trespass" looked very much like the character background page of a D&D character sheet. Could Jessica be a fellow D&D player?
brb off to get myself trepassed, because that sounds fantastic
@@brimtlgtrfor sure
You HOOLIGANS need to go back to the St. Mark!
Great story! I've got a good one for you. I had a co-worker who liked to enjoy the free breakfasts with her boyfriend at various hotels nearby. Problem was...they weren't staying at any of these hotels!! My co-worker thought this was perfectly fine and had zero shame about it. She did other nefarious things with food stamps, paying taxes (or rather not paying taxes). She loved to tell every person she met, "I'll do anything for money." Dead serious about it, too. I told her that saying might be misconstrued by people in a negative way, but she didn't care! Such a tool.
Did the hotels advertise FREE breakfast or that breakfast was included??? There is a big difference.
@johnp139 Is it a big difference - or is it your interpretation? It doesn't matter how they advertised it - the point is that it's for the people STAYING AT THE HOTEL, silly. How would you like it if a family of 5 showed up and sat down at your kitchen table, demanding that you feed them? You probably wouldn't like that too much, I'm thinking. You're the type of person who believes that everything should be free - as long as somebody else pays for it. That's socialism, my friend.
“Customer service” When she’s not paying
I just know like two years down the road she'll go "eh, I'm sure they have forgotten about it by now" and sneak in once again
So she stole food and amenities from a hotel. The food isn’t free! It’s pre-paid for by the paying guests. She should be arrested!
That is NOT unusual. I owned a company involved in Business theater events AKA Business meetings with support via graphics, video, stages, lights and audio and learned over the years that there were a BUNCH of people out there that specialized in putting on a suit or business attire and visiting many of the 5 star hotels where they would blend in with the attendees to get Breakfasts, Lunches and some of the cheeky buggers got into the Dinners...not to mention the cocktail parties. I saw a few of them get caught and laughed a lot about it.
Ahhh, yes... there's nothing like misplaced entitlement. 😂😂😂😂😂
I remember going to a resort for the first time ever as a teen, and me and my family accidentally went to a different hotels' breakfast place. The staff was very kind and understood that it was a mistake and led us to our breakfast place. I feel like it could have went way worse, and I really appreciate that they were nice about it.
"Honey, shut up!" Was a beautiful line to end the video with, LOL.
My line was "I'm sorry, you have mistaken this business for a charity" when they asked to use our amenities for free.
It's not even spilling tea, this is open communication between properties about brazen theft.
It would be a "shame" if they didn't share that trespass list with the "sister hotel" - - after all, what's to stop them from stealing THEIR amenities when staying at another neighboring hotel/motel?
It doesn’t work that way.
I was staying in a cheap motel in the US some while back. Occasionally some of the local families would sneak in to use the pool when no one else was using it. One day I came back and went for a swim. There was a family already in the pool. When I got to the pool and went to get in, they were a bit like a rabbit in the headlights, apologised, and went to get out. I said, "Don't worry, you don't have to get out." I was a longish term guest and knew the owner, and the kids were having fun. We were the only ones in the pool. They left anyway, a bit embarrassed that they'd been caught!
Your generosity with other peoples' property is, mystifying.
They should be embarrassed.
@@johnhouchins3156 lol
The guest shouldn't have said anything either way They should just minded their own business. It's not guests responsibility to police the property
4:10 I love this “BUT YOU ARE NOT A CUSTOMER!! I’m doing a service to my guests by asking you to leave!!” Love it!!❤❤
Back when I worked in a hotel we had this problem quite a bit with the Smotel 7 next store, to the extent that I wondered if their clerks weren't telling people to go do it. But generally they wouldn't come in and eat, they'd load a tray with as much food as they could carry and try to walk out the door with it.
A couple years back we actually had the hotel nextdoor telling their guests that they could use our guest laundry room. So yeah, completely possible that 1 hotel is screwing over another.
@@isidarfrostwolf4477, my thoughts on that scenario is that since the machines are pay to play, the place isn't losing any money, unless people are making a mess or damaging the equipment. And of course sometimes paying guests do that as well.
Wow that takes balls all right
@@isidarfrostwolf4477Let them use it and then send an outrageous bill to other hotel for renting out laundry room
@@isidarfrostwolf4477 Yeah, the Tilton should be grateful that someone at the Shmeraton is doing them a solid because she's besties with their staff and enjoys drama.
I live in the Florida Keys and visit the Miami/Ft. Lauderdale areas often. Friends work at various resorts.I've lost track how many stories I've heard from them about people like this.
“We can’t blame your kids till they are 18 and are adults, do you want to teach your kid to steal, and trespass ?.”
Is what I would say. Because she did both.
The answer to your question, however, is absolutely yes. That's the lesson they are trying to teach. I know this because I was brought up that way.
Silly, don't you know that crimes against hotels/businesses aren't REAL crimes? They plan for things like this.
🙄 Some really just don't care.
@@anothersquidhow unfortunate
Oh but it wasn't stealing and trespassing for HER or her family!
@@anothersquidSame here. Sorry you went through this.
I remember once staying at a hotel down in Myrtle Beach and the breakfast buffet was packed. There were a bunch of older gentlemen who didn't appear pleased that there were 60 teenagers and 10 chaperones trying to eat breakfast at 6am with them. As we found out later, the hotel sells dining packages to members of a nearby golf club so they could eat there before going golfing. It stuck in my memory because several guys complained we were making them late because most of us were in line for the omlet station and another guy had a heartattack and two of our teachers had to do cpr on him in the middle of the room. The hotel kept things moving admirably but we were lucky the trip planner knew to wake us up early.
I love how you sprinkle in the heart attack as if it was the second or third grade inconvenience :)
@@torstenarndt4084 I was probably 13 or 14 at the time. It was likely way too early in the morning after a 10hr trip the day before. Honestly I don't remember much from that trip other than the guy having a heart attack at breakfast, my bestfriend nearly falling off the fishing boat, and the hotel room next to ours getting flooded because the rooftop pool sprang a leak. Now that I think about it that whole hotel was a little weird. What hotel directly on Myrtle Beach sells packages for school trips?
Jessica is such a good actor, I really believe I am watching completely different people. So much fun!!🎉
She’s fabulous!
Nice job. I find it amazing someone could think they could use hotel services they didn't pay for.
I love the hotel names 😂
Try staying at the Cheraton.
They do a great buffet brunch.
Yep they change it a little to avoid a lawsuit
I prefer Shyatt.
Was that note of trespass a dnd character sheet?
She rolled a nat 1 on her charisma check.
Ikr that’s why I thought! It looks like the one where you put your looks, features and backstory
I've been in this amazing industry for almost 40 years, and was an AFOM and now ADOS. Worked at corp hotels and resorts. ESPECIALLY the resort leisure guest can really get like this. One of my favorites you've done
Ms. Manager told her to leave - twice - from the breakfast area, and Mrs. Michaels was still standing there arguing. She could have been charged with trespass then & there, as she had been given actual notice (twice) and made no attempt to leave. She certainly could have been charged immediately at the pool - the written trespass notice at that point was more of a courtesy than she deserved.
And then they’ll write a review about their experience. I expect Mrs. Michael’s to be something like:
WORST HOTEL EVER. I always visit CITY and absolutely prefer this hotel to their sister hotel next door. But this experience was far worse than normal. Admittedly, we enjoyed the breakfast and the pool for a few days, but suddenly … they started to ask me my last name and room number to verify I was a guest. This was pure discrimination. When I argued this, I was told to leave the hotel. After letting things cool for a bit, I returned to enjoy the pool with my family. They were insistent and told me to leave and kicked me out of the hotel for no reason. It’s safe to say they lost a valuable and loving customer because I will never return again.
I wanna know what’s on the paper but I can’t tell. It looks like a printable dungeons and dragons form lmao
I think that’s what it is 😂
She's lucky the manager didn't present her with a bill for the breakfastes that they had already consumed. I saw that happen at a hotel in Cleveland once where a guy came in off the street and started eating the breakfast and they gave him a bill for like $13.00 😂
Love your videos. Getting ready to get back to work after retiring from computer programming. Watching your videos I realize that I do not have the personality to be a hotel front desk worker. Although your videos are dramatizations from real life experience, I know I would put gasoline on the fire rather than extinguish the flame when dealing with unreasonable guests.
Well Said ❤
Oof yeah. I'm the same way. Where I'm from we have ZERO tolerance for people like that and I often have that, exact problem myself. Although, thankfully, I'm still living and working in that area so, it's not usually that much of a problem. Most people, even management, just see me as taking a more direct approach to a very real problem. :)
No these arent dramatizations at all. As someone who worked the front desk for 6 years this is real. People do this regularly. You have to watch ppl like a hawk.
The videos that Jessica does are dramatizations of actual things that happen. She cleans them up and makes them entertaining while making sure the point of the video is brought across. Prior to retiring, I spent a lot of time in hotels and nothing she presents surprises me.
If only these were dramatizations. I once had to explain to a parent at a pool that she couldn't put her 6 month old baby in the water and have her 4 year old (who couldn't swim) watch him. She threatened to call the cops on me "for being racism".
I worked at a hotel in a tourist town and every summer I would switch between Parking Attendant and Pool Attendant to make sure non guests weren't using our amenities. I watched a mom try to smuggle her family over the fence...the pool wasn't even that great
I got that beat, I worked for a small hotel with a Small pool(very small) we had several of the residents from the community behind us sneak in for the pool. Here is the kicker there homes all came with a membership to an amazing all inclusive swim center just for residents of that community. Guess what the usual response was when caught......"I can't let my Neighbors see me in a swim suit" had this comment from multiple people.
"I've been getting away with this crime for days, I don't understand why they won't let me just keep committing it" 🙄🙄🙄
In my experience, Shmariot hotels tend to be nicer than Tilton hotels.
“I never knew hotels could be this petty!” 😂 Oh you have no idea 😂
I am always impressed at how people can pull off the editing in these videos.
Assuming this story is true (and I'm working under the assumption it is), then I hope to hell the husband divorced this woman. He can do much better.
I can’t believe she would TELL them she’s been coming for a few days! Like THAT makes it better? Honestly, ALL it did was SHOW them she was. Thief!! I DO agree with some comments in that I WISH WE saw the phone call!! ❤❤
Dam. Would hate to be that girls husband, "Hen Pecked"
Theft is theft. Thats really all it is. Im surprised they didn't criminally charge her for stealing. And i know some of y'all going to be "you would call the police on her for eating breakfast?" Yes, i would. It would be really embarrassing to tell her fellow inmates or her friends and family that she got put in jail for eating breakfast.
i thought it was classy to initially give her the opportunity to walk away - since the kids were present - with the understanding that the police would be called if she returned.
When I stay where breakfast is available as a part of the stay if I go down I only take what I'll eat for that meal. It's amazing to see other guests do a grab it all. SMH
@@suzihoude To call the cops IS classy and civilizated... if this was an ancient era or some future dystopia or some parts of the world in the present.... I can tell you if its upon me.. that type of "clients" wold be literally the food for the rest of clients for the rest of the week.
@@antoniomigueljimenezmartin4018Calling the cops isn't classy and civilized, it's classist. Cops protect the property of rich mostly white people.
Jessica is such a good actor. The red headed lady’s dialogue really made my skin crawl. Well done!
I'm surprised they didn't serve her with a bill for services used as well 😛
The end made me so happy! We have to be cordial and nice to people but when they take advantage, it's nice when a manager steps in and helps out.😊
You can leave on your own or with a pair of silver coloured bracelets.
Terrific . . . so funny (and true). But as a Titanium Lifetime . . . I would say the "SMarriott" breakfasts are so much better than "Tilton's".
Hotels are thier to make money, not petty. 06:11
The strangest thing i ever saw was while staying at a nicer motel & coming in around suppertime after being out visiting family & seeing a outdoor party with bbq grills filling the entire parking lot with people with drinks & food in their hands milling around. There was hardly any spots to park for paying guests such as us!
I used to train folks and would often book conference rooms at hotels. My employer would always have me book a room at the hotel, so I was allowed to eat breakfast. I swear that about half of my trainees would always go eat the breakfast despite not staying there. I would ask them repeatedly not to do it, and most of them would do it again anyhow. Great people to hire as future employees. I would go up to the front desk and apologize profusely every morning. It was so embarrasing. If I'd been permitted to fire them after they ate again after I asked them not to, I would have. People are so disrespectful.
I love that you used a Character Sheet as the Trespass notice. You should make a Karen with stats for that sheet
NGL, when I was a young mother, my washing machine broke and I gathered up everything and sneaked into the hotel down the street to do all my laundry. I only took up two of the washers, paid my quarters to do the laundry, and used my own detergent. I took everything home to either hang up or dry in my own dryer, and nobody ever came in to try and use the machines while I was there, so I didn't feel like I was taking anything away from the paying guests. Still, my heart was beating out of my chest from paranoia each time! Money was tight and the only local laundromat cost three times as much, but I only had the nerve to do it a few times. Fortunately, I was able to save up a little, bit by bit, until I could find another used top-loader a couple of months later. Nobody ever questioned me or even paid much attention, I guess.
They probably knew more than you thought.. or it wasn’t as many times for them to catch on. Either way, you’re nothing like this Karen. I’m sure you already knw that, tho. You were just utilizing what was needed and not abusing it.. also, I’m gonna go on limb here and assume tht you’re probably not a jerk to ppl, most of the time. As you can see, when Mrs. Michaels went back to the Shmarriot, after being told to leave (the first time)… she ends up running into Natalia. evn tho their interaction was brief, you can tell that they had issues w each other (most likely). If it’s the same Natalia, as the one who got in trouble for announcing room #s, I could understand that there may also be some fault on her end. But, based off Mrs. Michaels’ interactions w the staff and manager, at the Tilton, as well as her behavior.. something tells me she wasn’t innocent. After all, Natalia knew who it was, as she greeted her after returning back to the Schmarriot when she was kicked out of the breakfast buffet, at the Tilton.. seemingly gloating abt the situation. Something tells they had issues, and Mrs Michaels seemed to rly cross Natalia. Why else would she take time outta her day to tip off the Tilton abt someone staying at the Schmarriot but going to the Tilton to use their amenities?? Especially when she doesn’t work there?? There’s more to it than Natalia wanting the gossip. That’s why ppl should be mindful of how they treat ppl. Karma is a bitch! However, your intentions didn’t seem to be bad enough to catch Karma’s radar.. when they are bad enough, no matter how slick you think you are, no slimeball is any match for Karma. (Speaking in general, of course) She warns you, way beforehand.. she’s not ALWAYS a bitch. When she wants to be a bitch, tho… yeah, you’re going down that time! Cuz you did tht crap multiple times, and Karma has probably had enough. TL;DR it’s all abt your intentions and what you send out into the World.
We have self-serve coffee at my grocery store and there's some people that come in that buy our muffins and sometimes donuts or maybe like one other thing but they'll go to the self-checkout and not pay for the coffee. One confronted about this. Most of it's just oh well. I already paid for other things in the store. Why can't I just not pay for the coffee. It should be free and included. And even when they go up to the registers they'll come up and say oh well. I paid for this earlier at the self-checkout and present a receipt from like 3 weeks ago
Unbelievable.
"free refills"...
Love how you morph the hotel names. Excellent.
People thinking they can pay in compliments. Influencer mindset.
Well at least she didn't say but I'll give your hotel a good review and I have a million subscribers lol
She's probably been stealing from their ice machines too.
2:55 Ooohhh... Karen just admitted to both theft of services and defrauding an innkeeper... not once, but multiple times.
And I sincerely hope that she's banned from the entire chain, and not just that location, through the DNS list.
Including the sister chains like Hampton, Doubletree, and Embassy.
Prior to getting the police involved, it's pretty hard to hold her accountable on a Do Not Sell list. The most you could do is keep her photo on record. You don't even know if the last name she gave was real. There are also millions of people with the last name of Michaels, so you wouldn't want to ban all the innocent ones as a biproduct of this.
@@carultch I'm also betting the Do Not Sell list isn't honored by third party sites.
@@HariSeldon913That too. Another reason it's nearly impossible to hold a trespasser like this accountable.
You can say mock-ups of their names now? I had honestly expected to hear "the hotel I work at" and "a different hotel"!
We had a customer similar to this. They booked a pool party at our hotel - which meant they could use the pool only...which they knew ahead of time - but then their entire group decided to help themselves to our breakfast buffet.
Hotels (or just about any other business) _can_ be that petty when someone is that cheap.
It's not petty, feeding a whole family every morning isn't cheap
what exactly do you mean?
Dam. Would hate to be that girls husband, "Hen Pecked"
The entitlement and audacity of these people
Yup. This is exactly how this goes. It's amazing how many people don't get that they stop being a customer the second service is denied. Don't get me wrong, I've "floated" across hotel boundaries from time to time, but I'm always chill when caught. This manager was nicer than I am, and most managers I have seen. USUALLY it goes from warning to cops immediately.
One time, when traveling, just got so exhausted, had to sleep, but it was 115° and there was just no way to sleep in the car! So pulled up to a smarriott and asked for the cheapest room. After checking in, went for a swim, went to the room , showered, slept for 2 hours, then checked out. Were there for just under 4 hours. The front desk was really concerned that there was a problem. Couldn't emphasize enough, it was just a much needed nap in the cool before hitting the road again.
A few days later, there were 10,000 rewards points in the account. 😂🤣
When I was a senior in high school, our choir traveled out of state for a competition in Ohio. We were supposed to stay at this one hotel that had the most incredible pool. I'm talking an indoor water park, with slides, indoor/outdoor hot tub (it was late April, little too cool to be outside swimming so the only comfortable way to be outside was in the hot tub, which was huge and had a passthrough to get from indoors to outside), even an actual water slide RIDE! For some reason we weren't able to stay at that hotel, but we were allowed to use the pool facilities (which as I said, were awesome) that night and then we slept at another hotel. Pretty sure our choir director arranged it with the hotel and staff. So, we had special permission to use the hotel's facilities for that one night we were there.
Aw man, I was hoping she would push it and get arrested.
The non-guest should have received a per person bill for daily breakfast and pool amenities. Even with kids rates it might have cured her wanderlust.
"We DESERVE to be here!" Um no ma'am you do not. I just feel bad for the kids that have to be embarrassed like that
They should have just charged them a $50/person non-guest fee to have breakfast.
5:35 THATS A D&D SHEET FOR THE PARTY NAMES AND TREASURE YOU HAVE
"That is not very good customer service"
Me thinking: girl, you are NOT a customer!
"But you are not a customet"
WOW! She really said it 😂
You are so great at slipping into the various characters. You should be on SNL
Surprises there wasn't a bill attached to that trespass for the services they used!
LEGIT has a Dnd detail sheet for the note she hands her! Love that so much!!! Thank you for that detail!!!
I'm glad you caught those people, they are stealing, its a good thing a paying Karen wasn't involved.
I was hoping that the manager would say, "so you've just told us that you've used our immenities for the last 2 days, sure you can have breakfast here if you pay for it" and then she exits breakfast expecting to pay something cheap and is billed 3 days of overnight accomodations for it. and then tresspassed when putting up a fuss.
OMG mood. I've both been 'the kid' and the FDA in this situation. and both times was mortifying because the mum couldn't be bothered to understand what was wrong here.
Nice work with the rationalizations. I could really believe each of the steps she took to decide she was the wronged party.
The interloper should have been arrested when she came over to use the pool.
should have charge her for the food and pool usage, got off easy
i was wondering if that would be possible. especially with no card already on file. asking her to leave might have been the most enforceable move the hotel had.
Some hotels let you pay for their breakfast and maybe other things if you’re not a customer. Or you could rent the cheapest room if you like it so much. I feel so bad for her children bc they didn’t ask to be her children
"What is this ?"
That, my dear, is a D&D character sheet and it's making me love this channel even more 😂
The "honey shut up" at the end explains it all.