The Customer Revolution in Customer Service: David Bequette at TEDxYerevan
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- เผยแพร่เมื่อ 15 ม.ค. 2013
- David Bequette is the Chief Financial Officer of FruitsMax, a dietary supplement company based in California with exports from Armenia. Bequette is also the co-founder and managing partner of DAVAN Group, an eco-friendly café and industries firm. Up until taking over the hands-on management of his ventures, he served as the Chief Executive Officer of Figaro Management Group in Yerevan, Armenia.
Originally from Columbia, Illinois, Bequette spent five years in the United States Marine Corps eventually moving on to the private sector where he worked for several years in the financial services industry. In August 2011, David, his wife Irina, and their son David Areg moved permanently to Yerevan, Armenia.
Bequette completed his Bachelor's degree and obtained an MBA.
In the spirit of ideas worth spreading, TEDx is a program of local, self-organized events that bring people together to share a TED-like experience. At a TEDx event, TEDTalks video and live speakers combine to spark deep discussion and connection in a small group. These local, self-organized events are branded TEDx, where x = independently organized TED event. The TED Conference provides general guidance for the TEDx program, but individual TEDx events are self-organized.* (*Subject to certain rules and regulations)
I totally agree we must treat the servers well. Thats actually a strong indication of our kindness. With love from Nigeria, Africa.
I am writing a lesson for lawyers on how to do customer service. Watched this video as part of my initial research. Must say it is a very original and important point. Thanks!
Great talk. I am managing a key account customer care Organisation in Germany in the cardbased payment sector. But still - although working in the so called Western world, your speech inspired me in several points. I wish you and your country the very best in the journey ahead.
Briliant and Thoughtful Speech. Thank you David
All excellent points, really valuable talk here. Good job, David.
@armdoggy2 Thank you for the kind words!
@irenp1 - Great point! This however has less to do with historical contexts of ingrained views toward customer service and more to do with the individual managing or running a company. In this topic, we are looking more at the view that people have towards customer service. That viewpoint has a stronger affect on their attitude toward the person giving customer service and in turn will affect the quality of the customer service they get. This is a serious social issue in developing nations.
David great job...
Remember David that long work shifts, lack of proper breaks play a role in the attitudes of workers.
Great talk (Y)
Good job!
@liljnnaps1 great point! There is much to be said about attitudes and working conditions. This is why I put it on the customer to bring the best out of those serving. Thanks for the comment!
Share your costumer service story here:
plus.google.com/u/0/communities/107636405588148865991
They are working on compiling stories on how people in customer service have dealt with difficult customers. Please share and enjoy other's stories!
Lets see if your still smiling as you grind it out in the underground ticket booth for 12 hours a day 6 days a week.
Tell me about it I do catering 16 hours a day 5 days a week. but I do my best, gotta have a great attitude
Sorry but found it very dry and without passion !
I agree! I’ve definitely learned a lot about how not to speak in public since this. Thanks for the kind feedback.
This guy doesn't know what he's talking about
Right? I still haven’t quite figured it out. Learning as I go. Thanks for the positive feedback!