This is so spot on! As a return customer at Magic Castle Hotel, I can say in all honesty they offer the absolute best in service. My daughter has a picture in her room of her and her BFF sitting on lounge chairs, by the pool, eating all you can eat ice cream. The fact that she has this hanging along with pictures of her friends and family, tells me this is a huge and happy memory for her. We stay twice per year, as I work for a publicist during the major awards season. I bring my daughter along just for the experience of Magic Castle hotel. Wonderful job, Darren. In the words of Bob Hope, thanks for the memories ♥️
I have just listened to this video as part of my BUS 140 Customer Service class in college. This was a well-spent 15 minutes that should and will help me in any of my work experiences, even though I don't work in customer service.
I was asked to watch this, for my class is Office Admin. this episode was a great learning reel. i will be taking what i have learned from this and apply it to my class as well as my everyday life.
Darren -thank you for sharing your expertise and experiences that has transformed your property and can offer any hotel property or company the opportunity to enhance its customer service and leave a lasting positive impression. Those impressions then lead to positive word of mouth (free advertising) and referrals which are ultimate rewards for a job well done.
A book mentioned on this speach, Power of moments, is one of the best CX, CS books of all time. It can be compared to this Ted talk. You are reading it, time flies and while it does, you absorb tons of meaningful insights. It is one of the books I've gifted and recommended the most. Do yourself a favor and read it.
13:31 "listen carefully respond creatively" Brilliant!
Could have listened to this all day! Inspiring!
This is so spot on! As a return customer at Magic Castle Hotel, I can say in all honesty they offer the absolute best in service. My daughter has a picture in her room of her and her BFF sitting on lounge chairs, by the pool, eating all you can eat ice cream. The fact that she has this hanging along with pictures of her friends and family, tells me this is a huge and happy memory for her. We stay twice per year, as I work for a publicist during the major awards season. I bring my daughter along just for the experience of Magic Castle hotel. Wonderful job, Darren. In the words of Bob Hope, thanks for the memories ♥️
That's so great to hear. Thank you Jennifer!!!! I love this.
Sincerely,
Darren
I have just listened to this video as part of my BUS 140 Customer Service class in college. This was a well-spent 15 minutes that should and will help me in any of my work experiences, even though I don't work in customer service.
15 minutes of marvellous, inspiring and wisdom speech.
I was asked to watch this, for my class is Office Admin. this episode was a great learning reel. i will be taking what i have learned from this and apply it to my class as well as my everyday life.
Darren -thank you for sharing your expertise and experiences that has transformed your property and can offer any hotel property or company the opportunity to enhance its customer service and leave a lasting positive impression. Those impressions then lead to positive word of mouth (free advertising) and referrals which are ultimate rewards for a job well done.
Those moments ...yes indeed.
Only 15 minutes, it went by so fast. Great Speech, Darren!
Thank you Marve!!!!
wonderfully insights. Thanks for this
Great advice from someone who lives & breathes great service. Loved hearing the full story.
Thanks Darren for a wonderful insight into your business and how to create an awesome service reflex.
Thank you 🏢🏗️✔️🏨
This is such good advice for any type of businesses!!
So inspiring Darren. Great job 😀 best wishes from over here to over there.
The customer is almost never right Lmao
They think they are
A book mentioned on this speach, Power of moments, is one of the best CX, CS books of all time. It can be compared to this Ted talk. You are reading it, time flies and while it does, you absorb tons of meaningful insights. It is one of the books I've gifted and recommended the most. Do yourself a favor and read it.
Pls the power of moment who is the author
Listen to others story and experience, there are tons to learn from! Each one has an experience that can teach you alot
what the 3 keys on this video?
Great presentation but I wish it was funnier
❤