Employees first, customers second | Vineet Nayar | TEDxAix
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- เผยแพร่เมื่อ 8 มิ.ย. 2015
- "Millions of employees walk through our organizations every day not just to get paid but to be inspired by the vision we have for them", says Vineet Nayar, former CEO of HCL Technologies and author of Harvard Business Press bestseller "Employees First, Customers Second" (EFCS) giving a compelling account of how this idea channelized the energy and passion of 100,000 employees to increase HCL's revenues and market cap over six times!
In this must watch 18 minute video Vineet shares at least 8 simple ideas that can do wonders to your Employee Engagement scores and ensure happiness, passion and growth. Not surprisingly Vineet's EFCS philosophy and its execution at HCLT has been described as the "world's most modern management" by Fortune and got him a place in the magazine's first ever Fortune Global Dream-team alongside stalwarts like Steve Jobs.
Vineet Nayar is the former CEO of HCL Technologies, founder of the Sampark Foundation and author of a book that is considered as a revolution in management, Employees First, Customers Second. He not only states simple philosophical principles but also applies them successfully: his company has succeeded the challenge of tripling its turnover ($4.2 billions today). Vineet Nayar has been elected best employer in Asia. His very simple idea of « management by trust » through challenging conventional management practices, was described by the American Fortune magazine as “the most modern management in the world”.He later created his charitable organization Sampark (“to be in contact” in Hindi), focused on the training of teachers. He is thus considered as the man who is resolving India’s problems. Indeed, in a country where tens of millions of children are dropping out of school, Vineet Nayar explains that he wants to “have an impact on millions of lives”.
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at ted.com/tedx
I joined HCL Technologies in year 2010 when Vineet was the CEO. What made me his fan was his enthralling speeches, employees centric approach and his sheer personailty. He used to address all 89000 employees every year!, asking their problems and then giving answers to them. He is a perfect mentor.
I am still at HCL and try to teach same values to my team. Watch this video and you will understand each and every word of my comment :)
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Good night. What is the situation now?
On a lighter note: By making everyone stand just before ending his speech, he ensured that he got a standing ovation. ;)
Totally agree with Vineet, Every organization must think about their employees first so that the employees will work with more dedication and the end result will be a happy customer, a happy employee, and a successful organization.
Organisations have vision and purpose for themselves, not for people! You said all!
Most places put the customer first and not the value of the employee as well, Brilliant input because both play crucial roles!
Very Inspiring. I agree, there are times when your very own decision can affect life of thousands. No doubts why Mr. Nayar has been elected as the best employer in Asia!
Good evening Sir !!! Its being 3 yrs i have been longing to meet you... I have read your words and watched your Video on EFCS and i find it quite inspirational, confident and full of faith.
I consider both verbal and non-verbal words of yours highly valuable and challenging.
For instance you spoke of the "Challenge for any leader"
"The challenge for any leader is to create a workplace that stimulates creativity and innovative thinking. Vineet speaks from very rich experience that has allowed him to create environments that encourage people to venture into the gap that separates the ordinary from the extraordinary, and encourages people to make what seems impossible- possible".
And whatever you spoke about EFCS is all correct and revolutionary, but not every manager & leader in HCL is following the vision you sought for HCLites. Not all managers & HR's are into business of Encouraging,inspiring, Enthusing and giving the employees a freedom for thoughts..for innovative ideas..inspite of this some of them are into the business of humiliating and suppressing the challenging and unique employees...some of such employees are overloaded by stress and frustration due to Managers & HR's behavior as they don't keep faith in their employees and their challenging work...and then they conspire and flush the Challenging vision of an ordinary employee out of the organisation.."No matter what will be the mental state of highly challenging up growing youth who dreams to be the Real HCLites".
Sir you talked about 360 degree survey..its good..but it wasn't open to every employee of HCL...HR's used to come for this survey..and it was up to them to " whom they wish to circulate it" and even there was 1 to 1 sessions with HR's which were not meant for employee who aspires to walk extra-miles....
My experience with HCL was drastic, though I had dreamt of making my dreams come true being an employee of HCL Comnet system & services ltd.sector-16 noida....but EFCS doesn't worked for me...and i was into big mental loss due to less wisdom of self-purposed..self-visioned Managers and HR's.........nmrk nmrk nmrk
This is what an employee expects from a manager. A leader which motivates him and unleashes his potential.
pbelly dancer
Nice for people whose company follow this in day to day life.
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Absolutely Thought provoking and inspiring.........Hopefully many many CEOs take a leaf out of this and inspire thier employees.....banishing the my way or highway culture.
Another important takeaway is to NOT let someone's opinion of you, become your reality. He was vindicated by becoming one of the best CEO's in the Tech Industry. 🙏👏
I loved listening to Mr Vineet Nayar, after a good 10 years. I consider it privilege of my entire career to have been part of the transformation journey, although only for 2 years, HCL started under stewardship of Mr Vineet Nayar, undoubtedly a most inspiring contemporary thought leader of our times, in disciplines of management and leadership.
Very much inspiring
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What a video man! Nice to see an Indian CEO take steps like this and inspiring the world :)
Mr. Vineet has always been an inspiration to many. A leader to always look out for insights and knowledge on corporate culture. Great video :)
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Wow Such employees first company exists.
Lucky who got JOB in employees first company.
Wow! Love this idea. Our grandmother's vision for us when we were born. The CEO or leader of your organisation can act as that grandmother. To give a vision for that person's life (not limited to work only) that would inspire them and others to support them. Vineet Nayar gave an inspiring talk!
Very Inspiring. I totally agree with his beautiful insight in being careful of what we wish and second how take the responsibility to transform once we are there... Vineet's vision has been powerful for each employee of HCL and it was wonderful been part of the culture
I have stood up and taken the commitment to make employees first a reality for my employees. Vineet, Sir, thank you for the amazing inspiration. Above all, the powerful evocation - will they jump with you? Because you say so? I wondered. transformational. You continue to impact lives in more ways than you know.
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Love it... employee empowerment. Driving change...
What a moving speech, words for charisma that you can feel the energy in the air. Very inspiring.
Inspiring speech, hope one day this vision will implemented in organizations
It's really very inspiring ...
Powerful message on employee empowering! Must watch for every corporate worker :)
Brilliant speech. Kudos to this vision of "Employee First" 👏👏
Great and Inspirational Leaders are in sync with their people-they have a purpose for their people. I am always inspired by his humility and down to earth yet results oriented leadership style.
Great thoughts Vineet Sir...hope this turns out to reality some day.
Words can be so strong to inspire the world. A real inspiring video. Indeed, it's important to inspire and motivate your employees.
Really inspiring speech!
Yes, One of great leader i ever see.
Great talk, love the enthusiam
Very motivating and inspiring. Employees First, Customers Second is a great concept.
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AMAZING... ABSOLUTELY AMAZING
Thank you for this inspiring video
Great inspiring thoughts Vineet!
Incredible way to inspire people.
Brilliant speech
Employee is business heartbeat
I like your TEDx Talk. I enjoyed it, it put a lot of my thoughts in perspective to run a business.
Leap of faith is all that takes. Agree :) Inspiring speech :)
It's a insightful video for top leaders to understand how important it is to empower your employees. Just by empowering its employees HCL Technologies not only sailed through a difficult time, but it infused enormous confidence in its employees and encouraged them to strive continuously for their personal and organizational development. It's a much watch video.
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i spent 5-6 months in total with HCL..n i would love to quote that "I became HCL YUMMY QUEEN" &"I too was a pt. of Attraction on Christmas Eve..as i partcipated in the event organised & won "LADY SANTA AWARD "..till i was dere i enrolled my self in every activity of HCLites..though it was a challenge for me..due to bullying nature of my seniors & SPOCS...and i was nowhere lacking in work..as i had the desire to work at the best...its long time now but..i can still answer the queries of my profile...our floor was never open for freedom of thoughts..
Brilliant keynote
I wanna watch this video all day
Thank you so much
Good words, thanks
Brilliant
I loved it
Beautiful 🙌
Superb.. Great..
Great sir👍👍
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Very motivating and inspiring. Vineet, you are really missed at HCL.
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Safe and sound
"Cloud is bullsh*t" - HCL's CEO, Vineet Nayar, explains why he said just that
- 4th Dec 2010
12 years on. wondering who is bullsh*t
You get it....why does 90% of companies NOT get it?
I watched the same 2X
1:25 So funny
right lmao
Other organisations should learn something from this video.
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HCL today is minting good money but no where comes close to the most innovative companies in the world.. The current ceo CVK can not be anywhere in the vicinity of Vineet nayar
0:53 What's wrong with it?
12:26 what can't he say :?
is all these ordinance his employees
take home message: ignore amma's fantasies and an mba is useless (which we already knew)
I worked at HCL for a few years, and oberved them specializing primarily in BS, Propaganda, and Appearance, *not* substance. On American soil, very few Americans had the slightest chance of advancment. It was the rule, not the exception, to bring H1B workers to do jobs that Americans could've done better. Their imported workers had little choice but to check check their email, answer cell phone, and login to perform work after hours, and on weekends, and had little choice but to completely tolerate constant insult, disprespect, and condescencion, or be shipped back home. At least American workers can quit, and go work elsewhere. American companies that contract HCL guilty of creating a harsh work environment, and sending American money overseas. Oh by the way, sometimes HCL goes through staffing companies, when hiring American workers, and sometimes those staffing companies are also headquartered offshore.
Also the HCL managers lied constantly, to anyone, if it suited their purpose, and if they could get away with it, whether they be the customer, employees, or supervisors. I was always careful to protect customer's data, when swapping hard drives, even when the drive could not be read. The only time a customer asked for the bad hard drive, to take to a data recovery service, just so happened to be about the only time I ever lost track of the drive. I asked my manager what to do, and he handed me a random hard drive, and said, "here, tell them this is it". That's not an earth-shattering event, and probably not rare. I'm just sayin', not only did it happen, but that is absolutely representative of the culture of HCL.
Aaaand, furthermore... Just so you know, I'm understating the issue. If you are in a position to decided whether or not to go with HCL, especially if you're company isn't located in India, then don't lie to yourself, and tell yourself that I'm just trolling. Just know to what extent you're selling out the workers of your own country, and exporting wealth from your country, and doing business with what may possibly be utter, and complete lowlifes, and incredibly dishonest. I can't know that HCL leadership won't have changed their ways, by the time you read this. Just sayin'.
Mary J Hayes why did you ask your manager what to do? Did you in fact hand that random drive to the customer, or did you come clean and admit you lost track of it? So maybe the manager was trying to save you from being fired? Who knows?
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he speaks so slowly
I watched it at 1.5x speed and it was still slow haha
No ce
HCL.. employee first and customer second..!!! I don't believe that.
Aint no body watch this!
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3 minutes in and he says nothin
It is not practical at all. He says something and does something else and just few words for marketing campaigns fooling the world to get more projects.
Employees first customers second... So that's why Indian IT support is so bad..
Thanks man.....