Problem with Jeld-Wen double hung window

I hope they have good customer service and are willing to fix this issue.

[@mason0674]

Yes that is the exact reason. There's two different balances. And yeah I would definitely complain. I work there. I can't believe I'm watching this

[@Dbulkss]

You want the strings to be tight as that counterbalances the window so it's easy to open upwards. As far as the bowing that seems to Definitely be a Manufacture defect.

[@sa3270]

That's a shame. They make some of the best looking vinyl windows in my opinion with more glass area than average, but all these quality control issues make me hesitate to choose them.

[@davidobrien8278]

Good diagnosis

[@GamesYouLike25]

So I have the same windows and the one side was uneven it has more loose string I got the balance out But now I can't get the Spring to re attach to the string.And the metal bracket inside the balance at the same time and pulling on thpe Spring with pliers.Or whatever I cant get it to move like it's too stiff These windows fucking suck

[@LaceyIvy-sw8bd]

Those would be balances. I’m sure if you call JW and explain the problem they can help you.. seems like a worker may not have been paying attention when putting the balances in.

[@carlodangelo8348]

ALL my jeldwen were a bad purchase, 7 years old, the worst is my bedroom window, can not open it.