Delighted Customers Quick Take: Defining

Host Mark Slatin talks with Kevin Budelmann from peopledesign about defining #cxdesign on the latest episode of The Delighted Customers Podcast.
#CX #customerexperience #customerloyalty #customerservice #CXstrategy #CXPA #NPS #CSAT #customers #EX #employeeexperience #employeeengagement #customercentricity #CXleadership #customerservicetraining #customerexperiencemanagement #employeeexperience
According to a Bain Consulting study, 80% of CEOs believe their companies deliver a superior customer experience but only 8% of their customers agree. Host Mark Slatin talks to guests with a wide range of expertise, who share meaningful insights and wisdom to help you close that gap. The show gives you practical tips, proven frameworks, and shares ways to help you delight YOUR customers.

[@user-pm8gd1ge8e]

Mark Slatin does a great job facilitating discussions on customer-centricity

[@UsmanAli-kq5wh]

Excited to hear about practical tips for improving customer loyalty

[@CR-oc1st]

A must-listen for anyone looking to enhance their CX leadership skills

[@user-ku1oh7je4p]

Looking forward to learning more about customer experience strategies on The Delighted Customers Podcast

[@sergeyseleznev8368]

Can't wait to implement the frameworks shared on this podcast

[@AlmazKalbaev]

Employee engagement is a key factor in delivering exceptional customer experiences

[@inegri8398]

The gap between CEO perception and customer satisfaction is eye-opening

[@kingnitish6263]

Kevin Budelmann provides valuable insights on #cxdesign in this episode

[@user-ve8lm1vy5h]

The importance of customer service training cannot be understated

[@user-cd9zr4gg5z]

Kevin Budelmann provides valuable insights on #cxdesign in this episode