Decades of knowing the gifts of my thinking and experiences- and no one has ever hired me to do it. The burden of potential is great. This helped me “see” what role I should be seeking. The need has always been, but not the opportunity to be me! Hoping employers see past age and get the value of experience brought to services.
excellent example, citing the hotel room experience ...this got started thinking how user experience design in both digital and physical realm make sense
Okay. Everything else is cool. Presenter is okay. Presentation is informative. But camera man / editor sux. Can u show the slide whenever he changes the slide. Especially on the key points. I want to look at the slide to better understand what he is saying but all i am greeted with is camera either zooming on his face or show him walk back and fort on the stage and slide behind is blurred
I had the same frustration, did a google search and found this: www.slideshare.net/Productized/jamin-hegeman-so-you-want-to-be-a-service-designer-productized16
Productized Conference 2019 is coming up this November, gathering Lisbon's leading thought-leaders from Product Thinking and Product Management from the best digital companies. More: www.productized.co - get 10% off with code: COMMUNITY10
A customer and client are different people in his line of work. The client is someone who is offering services, for example, the hospital. The customer is the person who pays for and receives those services, for example, the patient.
Can you tell us what is the source of this information.. That client buys services and customer buys goods? You mean to say that someone who goes to a restaurant to have dinner is a client? Or someone buys movie tickets is a client?
Wow! This is a golden nugget, not only for aspiring service designers but also any entrepreneur in the inception stage and beyond!!
I thought this was a really valuable introduction to Service Design. Thanks
This talk made me realize I've been a service designer my entire life.
Same. I have been a service designer all this while 🥲
Same!
Same!
So good! Thank you! Im so inspired
Decades of knowing the gifts of my thinking and experiences- and no one has ever hired me to do it. The burden of potential is great. This helped me “see” what role I should be seeking. The need has always been, but not the opportunity to be me! Hoping employers see past age and get the value of experience brought to services.
excellent example, citing the hotel room experience ...this got started thinking how user experience design in both digital and physical realm make sense
amazing content!
Love this! We just posted a really awesome interview with Jess from Adaptive Lab about how to become a service designer in London!
Okay. Everything else is cool. Presenter is okay. Presentation is informative. But camera man / editor sux. Can u show the slide whenever he changes the slide. Especially on the key points. I want to look at the slide to better understand what he is saying but all i am greeted with is camera either zooming on his face or show him walk back and fort on the stage and slide behind is blurred
I had the same frustration, did a google search and found this: www.slideshare.net/Productized/jamin-hegeman-so-you-want-to-be-a-service-designer-productized16
@@YosefShuman yo thanks alot
Brilliant, brilliant talk
This is a helpful session. Thank you.
Glad it was helpful!
Thanks for video sir
Thank you
thanks
Brilliant presentation! Helps a lot
Productized Conference 2019 is coming up this November, gathering Lisbon's leading thought-leaders from Product Thinking and Product Management from the best digital companies. More: www.productized.co - get 10% off with code: COMMUNITY10
great presentation thx
Superb content.
Excelen presentation! Thank you!
@ 37:12 That should read, "Our Products don't live on their own" not "there".
It's almost like he was making up all that garbage as he was talking along...
Funny, He is talking about SERVICE design and using the term CUSTOMER instead of CLIENT all the time. Excellent presentation anyway.
A customer and client are different people in his line of work. The client is someone who is offering services, for example, the hospital. The customer is the person who pays for and receives those services, for example, the patient.
Brooke Webster A client buys services, a customer buys goods
Can you tell us what is the source of this information.. That client buys services and customer buys goods?
You mean to say that someone who goes to a restaurant to have dinner is a client? Or someone buys movie tickets is a client?
Jeez, sorry to say but this is not a confident presentation. Too complicated and unfocussed.