So You Want to be a Service Designer - Jamin Hegeman

In this talk Jamin Hegeman addresses what service design looks like, and the future of service design. Service design is no longer new or unknown. The practice is maturing as service design firms gain experience and organizations start to bring service design in house. Journey maps are all the rage, and everyone is talking about designing for the end to end customer experience. So what does it take to be a great service designer? What need do service designers address? What is the craft of service design? How might you build service design into your team?
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[@estateelite9284]

Wow! This is a golden nugget, not only for aspiring service designers but also any entrepreneur in the inception stage and beyond!!

[@kristinludlowUX]

This talk made me realize I've been a service designer my entire life.

[@dhruvwork]

Same. I have been a service designer all this while 🥲

[@silviaambrosini5583]

Same!

[@Kl4x4]

excellent example, citing the hotel room experience ...this got started thinking how user experience design in both digital and physical realm make sense

[@mauriciogianfrancoponceapa9053]

amazing content!

[@dianeodell2909]

Decades of knowing the gifts of my thinking and experiences- and no one has ever hired me to do it. The burden of potential is great. This helped me “see” what role I should be seeking. The need has always been, but not the opportunity to be me! Hoping employers see past age and get the value of experience brought to services.

[@titikyulvarilmanda9558]

Thanks for video sir

[@yuelin3417]

Brilliant, brilliant talk

[@Abdurahim.2]

Thank you

[@mukolaga7559]

great presentation thx

[@harumtchit4433]

thanks

[@salmansaafi]

Superb content.

[@FutureLondonAcademy]

Love this! We just posted a really awesome interview with Jess from Adaptive Lab about how to become a service designer in London!

[@sheeldamani]

This is a helpful session. Thank you.

[@ProductizedConference]

Glad it was helpful!

[@alevieirareis]

Excelen presentation! Thank you!

[@user-bu5vu1xg9l]

Brilliant presentation! Helps a lot

[@ProductizedConference]

Productized Conference 2019 is coming up this November, gathering Lisbon's leading thought-leaders from Product Thinking and Product Management from the best digital companies. More: www.productized.co - get 10% off with code: COMMUNITY10

[@Mikhanator]

Why would the director show someone that's sleeping around the 27:00 lmao

[@cheeampiony8175]

I was thinking exactly the same lmao

[@andreymerc1]

cause director couldn't show himself, but displayed his own thoughts regarding this extremely interesting topic

[@Taeseong01]

Okay. Everything else is cool. Presenter is okay. Presentation is informative. But camera man / editor sux. Can u show the slide whenever he changes the slide. Especially on the key points. I want to look at the slide to better understand what he is saying but all i am greeted with is camera either zooming on his face or show him walk back and fort on the stage and slide behind is blurred

[@YosefShuman]

I had the same frustration, did a google search and found this: www.slideshare.net/Productized/jamin-hegeman-so-you-want-to-be-a-service-designer-productized16

[@Taeseong01]

@@YosefShuman yo thanks alot

[@rdhill17]

@ 37:12 That should read, "Our Products don't live on their own" not "there".

[@Cantinatollo1]

It's almost like he was making up all that garbage as he was talking along...

[@adanramos4831]

Funny, He is talking about SERVICE design and using the term CUSTOMER instead of CLIENT all the time. Excellent presentation anyway.

[@bweb778]

A customer and client are different people in his line of work. The client is someone who is offering services, for example, the hospital. The customer is the person who pays for and receives those services, for example, the patient.

[@adanramos4831]

Brooke Webster A client buys services, a customer buys goods

[@akkinana]

Can you tell us what is the source of this information.. That client buys services and customer buys goods?
You mean to say that someone who goes to a restaurant to have dinner is a client? Or someone buys movie tickets is a client?

[@marcuskirsch4128]

Jeez, sorry to say but this is not a confident presentation. Too complicated and unfocussed.