The algorithm got you one viewer from Ireland for this video. I deliberately shopped around local bike shops in my area looking for my first e-bike because I was decided upon buying from a bricks and mortar store even if the same machine was available cheaper direct to the consumer online. Also I'm 2 metres tall so needed the biggest possible frame size available. I needed something big and strong and reliable. Who better to recommend the best fitting bikes available from a limited availability of options than a retailer. And most importantly, if there was a problem initially or during the warranty period I want to have an actual human being I can eyeball and deal with and who has experience and connections with the bike companies and suppliers. Settled on a Cube Kathmandu with advice and after a long wait for the manufacturer to eventually make more XL frames, the bike arrived almost two weeks ago and I took it for its first test ride before bringing it home. Everything perfect. Delighted with the bike. Back at the shop, discovered that the battery cover was incredibly hard to take off or put back on again. Left it in the shop for the owner to deal with Cube and sort this out. It's just a faulty release button apparently. When it's sorted I'll collect and pay for the bike. I'm feeling very justified that even though I could have saved a couple of hundred bucks ordering online, this is the reason why it's always worth buying from your local bike shop. They'll give you good advice and if they are worth their salt, will have your back when you have problems and sort it out for you.
I understand your concerns about direct-to-consumer e-bikes, especially with shipping damages. I agree these issues can Be troublesome for customers who are not familiar with e-bikes. However this presents an opportunity for your repair business. Unfortunately, shipping issues aren't unique to e-bikes; they also happen with regular bicycles. This problem is often due to shipping companies, like FedEx, delegating the responsibility of unloading bikes to a single driver, which can potentially violate safe lifting workplace laws. However, many manufacturers cover shipping damages if you provide an invoice from a bike shop. Also, components like a front suspension fork are universal and should be relatively easy to source for a bike repair shop. Optimizing the procedures in your shop might help reduce the time spent inspecting and repairing these bikes. Shipping damage shouldn't be a reason to dismiss the entire direct-to-consumer model, as it offers great value and convenience to many riders.
Absolutely fair and as a newbie consumer, I 100% support this message. Sounds like you're generally OK with the 'bigger' internet brands that at least are US-based and/or try to build relationships with LBSs, like Aventon, Priority, etc. ?
Great talk. Dont blame you one bit. During the Plandemic, no bikes at my local bike store.(not Biloxi) Bought from a Bike Direct company. Never again. That will be my one experience with that. lol. Took a while, we finally got Treks. Those are keepers.
I understand what you mean, but can't you "fix" the issue? It's bent....bend it back unless your friend can get the bike replaced. If he is gonna be stuck with it...bend it and fix it. I'm sure there is a legal paper he can sign stating that you can't be held responsible but I'm sure you know all that. Nice looking shop.
The algorithm got you one viewer from Ireland for this video.
I deliberately shopped around local bike shops in my area looking for my first e-bike because I was decided upon buying from a bricks and mortar store even if the same machine was available cheaper direct to the consumer online.
Also I'm 2 metres tall so needed the biggest possible frame size available. I needed something big and strong and reliable. Who better to recommend the best fitting bikes available from a limited availability of options than a retailer.
And most importantly, if there was a problem initially or during the warranty period I want to have an actual human being I can eyeball and deal with and who has experience and connections with the bike companies and suppliers.
Settled on a Cube Kathmandu with advice and after a long wait for the manufacturer to eventually make more XL frames, the bike arrived almost two weeks ago and I took it for its first test ride before bringing it home. Everything perfect. Delighted with the bike.
Back at the shop, discovered that the battery cover was incredibly hard to take off or put back on again.
Left it in the shop for the owner to deal with Cube and sort this out. It's just a faulty release button apparently. When it's sorted I'll collect and pay for the bike.
I'm feeling very justified that even though I could have saved a couple of hundred bucks ordering online, this is the reason why it's always worth buying from your local bike shop.
They'll give you good advice and if they are worth their salt, will have your back when you have problems and sort it out for you.
I understand your concerns about direct-to-consumer e-bikes, especially with shipping damages. I agree these issues can Be troublesome for customers who are not familiar with e-bikes. However this presents an opportunity for your repair business. Unfortunately, shipping issues aren't unique to e-bikes; they also happen with regular bicycles. This problem is often due to shipping companies, like FedEx, delegating the responsibility of unloading bikes to a single driver, which can potentially violate safe lifting workplace laws.
However, many manufacturers cover shipping damages if you provide an invoice from a bike shop. Also, components like a front suspension fork are universal and should be relatively easy to source for a bike repair shop. Optimizing the procedures in your shop might help reduce the time spent inspecting and repairing these bikes. Shipping damage shouldn't be a reason to dismiss the entire direct-to-consumer model, as it offers great value and convenience to many riders.
Absolutely fair and as a newbie consumer, I 100% support this message.
Sounds like you're generally OK with the 'bigger' internet brands that at least are US-based and/or try to build relationships with LBSs, like Aventon, Priority, etc. ?
Nice place, great bike shop. 🚲
Keep up the good work.
Hello Biloxi 👋 from Texas. 😂
That front fork looks scary. What is truly frightening is the cable brakes on something that goes 28MPH.
Great talk. Dont blame you one bit. During the Plandemic, no bikes at my local bike store.(not Biloxi) Bought from a Bike Direct company. Never again. That will be my one experience with that. lol. Took a while, we finally got Treks. Those are keepers.
I understand what you mean, but can't you "fix" the issue? It's bent....bend it back unless your friend can get the bike replaced. If he is gonna be stuck with it...bend it and fix it. I'm sure there is a legal paper he can sign stating that you can't be held responsible but I'm sure you know all that. Nice looking shop.
Do you sell belt drive bicycles? Is this something newish? You like them?
That looks to be bent via transport. I have had nothing but good experience with bafang motors.
* you could sell your friend a $250. fork! Problem solved & happy customer too!