Top 10 Reasons Bicycle Mechanics are A$$HOLES! Insider secrets revealed by a pro bike wrench!
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- เผยแพร่เมื่อ 12 ต.ค. 2023
- After receiving my first 1 star google review for refusing to put training wheels on a little girls brand new Wal-Mart bike, I realized I have become an A$$HOLE bicycle mechanic, just like the rest of them! But how did this happen? Why am I like this? So I decided I'd get to the bottom of it and here are my top 10 reasons why bike mechanics are such jerks!
- แนวปฏิบัติและการใช้ชีวิต
I rarely comment on TH-cam content, however, this was a great video! You have a clear passion for bikes and isn't that what it's all about!
MY FIRST SUPER THANKS! 👊🏼
While not a trained or practicing bike mechanic here in Ohio with nearly 40 years of riding and 20 years of working/building on my own bikes, I experienced many of these challenges while working on friends and friends of friends bicycles. I just wanted to buy you a coffee for filling my morning with some smiles.
@@MrJinx2 amazing! Thanks for the cup!
I'm still riding the same BMC that Cadel won the Tour on way back then. That bike was good enough for him then, it's more than good enough for me.
Ya I love bikes 2.....lots of stories..... 63 years of biking and all I know is it's good....
Former bicycle mechanic for fifteen years or so.
Everything in this video is 100% accurate.
I used to have a customer who would bring me his bike in early spring and say, "I'm planning to ride this bike about 500 miles a week for the next six months. Fix everything that needs fixing to get me started, and schedule me for planned maintenance throughout the summer. I have a backup bike so you can have this one as long as you need it."
Every once in a while he would call me to ask about possibly changing tires or this or that component. He valued my input and trusted me.
When I quit the business I barely got a "Thanks for all your hard work" from the shop owner. But that customer tracked me down and sent me a lovely card and a nice bottle of wine.
Thousands of customers I've forgotten, but one or two I'll never forget.
reasonable, humble, respectful customers are so few and far between. It makes such a huge difference.
I'm not that hardcore, but my bicycles are my primary and most passionate transport of any of my transport modes, since it is active, it is wonderful and I love cycling about or riding the high speed trains for long distance any day over whenever I have to drive a car.
I have those bikes of mine that get exposed to my love of tinkering on them and servicing myself - but also the one I only entrust to trained certified aside from the trivial stuff, and skilled mechanics, and ultimately, on any of them, mechanics are the ultimate authority.
Maybe I'd built up such relationship as a regular to one individual mechanic I'll trust the most, if it wasn't for having to move so often.
@@bkefrmr Maybe not as hardcore, but see my perspective from customer side in my prior reply to OP.
Also, maybe it's a cultural difference though, since in my country a bike is taken mostly taken serious as one form of transport. (Albeit against the hateful backslash from people who only ever drive and rather live out their violence against the weaker than be thanksful for fewer motorists congesting in front of them.)
It's not as good as dutch levels, but most bike customers here do consider their bike a real and serious form of their modes of transport, I'd guess. Shame about the situation so far in the US.
The "only the mechanic" bike in question being a VSF-Fahrradmanufaktur with Bosch electronics..
"500 miles a week for six months....." Right, just like all the pro riders who train 500 miles a week. 😂😂😂😂 No pro rider does that consistently. They probably only have a few weeks a year with that mileage.
In fact, if you aren't a European pro you probably don't hit five hundred miles a week all year. What event requires that form of training?
"I don't know how to make you feel better about that" has just become my new workplace mantra!
That's why I left HR it was a good paying job but you can't Imagine how often you have to say that. It hurts lol
would not recommend it
How would you make me feel better about that? @@mikeporter8873
Hahaha it’s the most beautiful thing I’ve ever heard
I also work in a field dealing with people who are bitching just to bitch and don't realize it. Often times they don't realize it until I ask them, "what do you want me to do about that?" Often times, when I ask them that after they've given excuse after excuse, they realize they don't actually know what they want done.
As a guy that built bikes at toys r us for 4 months 25 years ago I feel you. Also it’s crazy that we were building bikes we had no clue how to build and then they sold them to adults who threw their kids on them and told them “go child, I’m sure the slightly older child that assembled this bike was very qualified!”
Thats funny i was the guy from a big un mentionable bike company that was sent to toys r us to try and teach there staff how to be a bike mechanic in get this a day that was 30 plus years ago its crazy i can still remember there blank faces .
That's exactly how I got my start back when I was 16 and landed my first "real" job. I'm going to disagree with you. In my case, anyway, I was sure that I got it right every time and, if I didn't, I did it over. I had to figure things out on my own, as standard bikes didn't come with useful instructions at the time, but I had enough mechanical sense to figure it out. I got better as I gained experience, but I am confident that, even in the beginning I didn't ever send out a product that was unsafe because of something I did. That job gave me the experience I needed to eventually land a job at a real bike shop. Perhaps the difference was that, in my case, I had years of experience fixing and building up my own bikes, as new bicycles were never a "thing" in my family.
i worked at cerritos for a few years until they went with service first, but id been wrenching on my own bike for years.
I’m a mechanic at a bike store and we have people bring their department store bikes in all the time. LOL! Bikes with forks backwards, missing brake pads, limit screws on both front and rear derailleurs all the way tight so the gears are stuck in one gear or broken parts on bikes which they just bought. If there is a lot of stuff on the bike which is wrong we will do a tune up for 90 bucks and actually most of the bikes work pretty darn well. Not as well as a good bike but 100% better than when the bike first came in.
My manager said department store assemblers were only paid, "To make them look like bikes." We didn't tell people to not buy them, but to at least have them checked over before their kid bombs the neighborhood hill. Any time I grace a department store, I put the front wheel of a bike between my legs and I twist the handlebar. 9 times out of 10 the stem, or headset is loose. I leave it crooked, so some kid doesn't get hurt. Don't get me started about brakes and I just assume the shifting is all out of whack.
"The customer is always right.. IN MATTERS OF TASTE."
Say the whole quote, every time.
Was going to comment the same thing. I'm convinced the common truncation of the quote is a decades-long psyop to immiserate frontline service workers.
Not really joking. Kind of. But not really.
This really hit home. The worst is when the council has a week where you can put stuff that needs to go to the dump out on the sidewalk. People always brings in some crappy bike they've found and freak out when we tell them how much it will cost to fix. They throw it back and literally an hour later another person brings the same bike in...
😂😂😂
Yeah no joke. I found a very basic Diamondback steel frame bike on the curb and brought it home. It was filthy and way out of adjustment but when I took it apart it was like new, no wear, it was just stored improperly. It was in great condition in that respect. Even in that good shape it took me a lot of time to get it into riding condition.
ive seen that
That's the kind of stuff you gotta learn to fix yourself. It's rarely worth the money to have a professional do it.
I've taken countless of those off the street and patched it up to do another year of commuting on as a broke student, until something too expensive broke. Kept one good bicycle locked up indoors for the longer rides outside of Amsterdam, often used the crappy stuff to leave unattended in theft prone areas and at night.
It's also how you end up with 4 bicycles in your possession. You need to because sooner or later something will break and you need the replacement right then and there.
One of my frankenbikes survived for like 3 years until the rear wheel bearing catastrophically failed with a roaring screech. Didn't have a spare wheel sitting around with the right size cassette, so i left it at the sidewalk with a sign on it 'Take it, it's free' and of course someone picked it up. I wonder if parts of it are still on the road...
@@mfbfreak All bikes need constant work, even the most expensive. Dont ride them to destruction. Bearings and hubs I look at every 2 weeks, The drivetrain,every time I ride. and there simple to swap out if you purchase the tools , which if you have 4 bikes you will surely possess?
Oh man that "we hate people" point is so spot on! Nothing I hate more than being interrupted from a job to listen to a 10 minute life story until they tell me they have a flat tire
EDIT: Jesus christ some of y'all are acting like I shot a baby. It's a comment on the internet. Get off your high horse.
Exactly. Usually happens on a Saturday at noon with numerous customers in house.
Hey man, ya gotta multitask. While relating to the customer's story, put the bike in the stand. Change out the flat inner tube. Spin the wheels to make sure the brakes clear and the thing shifts, then push it out to the customer with the fee Sharpied on the tube box. Look busy. If something needs to be tweaked, do a perfect job without pause. Saturdays and Sundays rock! Enjoy it!
If you don’t hate people when you start, you will. It’s true of all retail you will encounter the 1% worst of humanity. The best shops I worked for understood this and had their staff’s backs. And the worst shops always appeased the customer, while watching their staff leave in a season or two.
I explained to a customer while showing him his tube that he had what is called a "snake bite" puncture. But before I could explain to him how it happened, he became unhinged declaring that there were absolutely no snakes on the trail.
@@paulmcknight4137the real problem is when the customer has to go through THE ENTIRE STORY before telling you what the problem even is
I started with a Walmart bike and dealt with rude bike shops, it just made me buy my own tools and work on my own bikes.
I am with you. I have a decent mtb I bought new but also bought a half decent 2nd hand mtb stripped it down bought tools as I went along and taught myself with the help of TH-cam everything I needed to know. Hence coming across this one. Virtually went straight to the comments for a laugh. Bike mechanics are a special breed of people. A bit like serial killers. " He was a humble bike mechanic, then one day he was pushed to far"
@@johnkeenan3988 wrenching really isn’t as hard as mechanics like to think, they just try to make it sound like rocket science so they can enjoy a superiority complex towards their customers.
@@Bonky-wonky You're so wrong. I'm amazed at the skill of most mechanics and how accommodating they are, and I'm not a terrible mechanic myself.
"The feeling like flight" is exactly what came to mind when as a six year old I had finally challeged and won the balacing act that kept me moving in what could only be described as flying.
Yes, pure bliss and I was in charge, not mom or cranky dad or any of the big bros. This was pure unadulterated me in motion.
The one person I've always appreciated and accepted was the person with the wrench in his or her hands with a smile on their faces and a "not to worry" look as they then handed it all back with a "you're good to go" and a cautionary "don't run any red lights or you'll need more than me to fix things next time."
My mother was buying me a bike when I was around 14 (early 90's) at Toys R US & assembled by them. Being young impatient & I just wanted to get it home and show ot off to my friends. Fortunately my mother made me take a test ride around the parking lot. Well I didn't get that bike because of major issues & then ended up at the local bike shop. I got a great mtn bike I had into the early 2000's until it was stolen. I loved that bike.
I have to say that my favourite bikes to repair are the old mountain bikes from the 90’s that have been out in the rain (likely since the 90’s). I work on those bikes taking them right down to the frame, clean all the parts, lube everything, clean and polish the frame and put it all back together. The work is always received with thankfulness. I pride myself on high quality work as well as keeping the customer informed. Yes it takes me longer to do a bike but at the end of the day it’s a passion and keeps them coming back. But I do have to say that some days after removing 5 seized square taper bb’s only to find completely destroyed caged bearings and rust, off of a 30yr old bike when I see another one walk in, it’s like really man! Lol!
90s mountain and road bikes are my favorite to rebuild too ❤
That's how it should be done and it's nice to hear that's how you do it. I've got one of those old bikes, and it's been cared for from time to time by a pro, and it still rides like a new bike even though it's so ugly nobody will steal it.
OMG. Shop mechanic, owner, and manager at many different businesses since 1979. You NAILED it. Absolutely. THANK-you. Now, if only we could get our customers to watch this before they’re allowed to come to the service counter. 😊
Spot on. Was a bike mechanic for 12 years, a profession that was an extension of my love for bicycles. The one customer that understood me was an aircraft mechanic for a major airline. He said: “your job is a lot harder than mine because of changing “standards” different manufacturers solutions and the amount of spares you have to carry for different models and categories of bikes”. I found that the hardest part of being a bike mechanic was to deduce what the customer perceived as a problem and either educate him/her on what was going on (i e why your freehub goes tick tick tick) or presenting a solution. It’s a tough, fun, under payed and ungrateful job. One that I took great pride in doing until I finally lost the passion for it, went to university and became a social ed teacher. Kind regards from Sweden. You took the words straight out of my mouth.❤️
LMFAO @ a guy working on bicycles having a harder job than an aircraft mechanic! He was blowing some serious smoke up your rear end! Most likely he just meant that he felt sorry for you having to deal with the general (stupid) public (because annoying customers are a real pain.)
Hey Mr., let me suggest something. You need to make more of an effort to choose the kinder interpretation. This guy from Sweden's english is not your english.He is not saying bike mechanics is more difficult. He is saying where bike mevhanics must deal with constantly changing standards, supply and fashion, aircraft maintenance dies not face these challenges and that makes it less difficult IN THESE RESPECTS. This is a true statement. period.
@@PtotheMtotheK Copium
@@arctic004 Did you just say that bicycles deal with more changing standards and supply than aircraft? Put your crackpipe down and stop taking your stupid pills immediately.
this is 100% accurate, I've been a mechanic for 30+ years, this is one of the finest explanation rants I've heard, could not have said it better myself
I had both negative and positive experiences. The local shop were so unpleasant that it drove me to learn from the internet how to do almost anything on my bikes, except for lacing and trueing wheels.They were also unable to deliver parts even from their local storage in less than a week, while I usually get them in 2-3 days when I order them online.
But I also found a great shop in the nearby city where the people were very friendly and open. They laced me the wheels for my electric cruiser project.
So I think it is a matter of luck to find a good shop.
some shops just suck, and nothing can fix them. But there are plenty of good shops out there, but each one of them has attitude. That's what makes them a good or bad shop.
V&
shop owner here
the problem is when clients order induviduals parts you have to find them, order them unpack tham, store them then sell them and put in in your countability.
this takes times. if its a cheap parts you will mayve get 5 dollars of margin on it when you spent 20-30 minutes to do it all. plus we work with pro furnishers so shipping fees are high for small orders, so we have to wait to group big orders.
so it takes time and mental energy for peanuts. AND i am responsible if something goes wrong with the part.
so depending on the part i tell my client to get it themselves, it will be cheaper and faster for them.
@@MrJagbolet I meant parts that were listed on their own website as available in that particular shop, which it turned out had to be brought from their local warehouse, which would have taken a week. Nothing "exotic" that would have to be ordered elsewhere.
I usually do order online, but I am willing to pay more if I don't have to wait.
I'm a TH-camr and a pro bike mechanic and you did a GREAT job on this video. It's hard to stand there and monologue for 14 minutes straight and be engaging and entertaining! Keep it up and you'll have to sell your shop to keep up with YT!
I shot it 3 times, lol. But, shit, 45k views and climbing after 48 hours on my first try, I think I might actually be kinda good at this!
Oh you're good at this all right. Keep it up!@@bkefrmr
130k@@bkefrmr
@@billybud6448 10000 jump cuts and it was my 3rd time through the script! I’m a total hack!
As a customer, not a mechanic or owner, I can't imagine how difficult it must be to put up with us. Even the "good" customers can be super passionate about the sport and just can't stop talking and asking questions. Must be maddening. Doctors don't answer so many questions.
You nailed it. I've been wrenching for most of the past seventeen years. The shop where I worked during covid closed down in August 2020 and the timing was perfect because I was finally OVER IT. I shifted to mobile repair as a solo gig, and kinda even resented that. Shifted again to professional trail building. The pay is way better, I actually get to ride my bike, and there are no customers to bother me. The current bike shop model is going to have to change to survive. I see space for co-ops and low-end shops with super low overhead, then space for high-end shops that will have to charge substantially more for labor to afford skilled mechanics. The shop that is everything to everybody is a dying model, and I don't know how to make you feel better about that.
I opened a small repair shop at my home with a sign at the end of the driveway (had to buy special farm property that can sell retail bike parts with labor, but can't be a retail store for shopping). My customers always praise that they found me, due to what experience the Local Bike Shops provide them anymore. That's because what used to be an honest economic opportunity for builders and sellers to make and repair bicycles here in USA has been replaced by corporate retail distribution chains that sell mostly Chinese-manufactured sport and leisure merchandise, over-engineered with planned obsolescence as top priority, to Americans where the only post-purchase recourse for that property is at a corporate retail store, which are locked into a commercial retail lease and motivated to increase $USD/transaction, rendering a consumer's need for repair equal to the store's need to sell them a whole new bike instead...it's the same across the board for stuff US Consumers buy: Home Appliances specifically are the common response customers bring up along with bicycles. It's a Chinese disposability model to redundantly collect payment from US Consumers acquiring Sale and Use of a thing designed to wear out much faster than it could last and require repairs that might be unnecessarily proprietary and/or unavailable...
All about money = junk world & even people are disposable commodities.
Where do you build trails? I'm in a similar situation and would love to transition.
@@jameslangstaff1606 I've worked on several projects in multiple states so far. The contracts vary.
As a mechanic, you either die an apprentice, or live to see yourself become what you’ve always hated.
yes!!
What? This doesn't make sense. You either die an apprentice or you put up with the bullshit because you love the work and become a good, knowledgeable mechanic. I don't hate knowledgeable mechanics. I hate mechanics and shop owners who aren't straight with their customers and people who think I should be essentially donating my time to fix their piece of crap for "sentimental reasons." "Well, you like these old models, so you should charge me less." "Oh, yeah I'll tell the power company that I was working on something I enjoyed so they won't charge me either. Screw off."
Thank you for this video. I have been wrenching professionally for 7 years now and watching your video was like going through a therapy session. Your talking points really resonate and describe the working experience perfectly. I truly love bicycles and have found peace in this world through working and riding them.
30 years of being a bike mechanic. You just nailed it. You explained me to perfection.
Is it a plane is it a train no it’s BICICLE REPAIR MAN.
Thanks Monty
🤣🤣🤣🤣🤣
Amazing video. I was a mechanic on and off for about 13 years in total and I agree with all of this, especially the first 2 points. My boss once said that the ‘customers need to see us as doctors for bikes’ and paid us 14€ per hour. Complained that we were losing him money - sure, close the workshop and see how long you last. I enjoyed it apart from the marketed nonsense and working around crap designs and the unsociable hours. I’m glad that the only bikes I work on is mine and my kid’s bike 😉 best maintained bikes in the town
I'm not a bike mechanic, just a guy who's recently rediscovered his love for bicycles near middle age. But damn if some of your gripes don't feel relatable (working in a customer facing role). Big applause for this video.
last yr, age 28, i got a cheap old bike to commute with and i adore it! I'm a mess with social anxiety so taking my bike in was nerve wracking, so i let the mechanic know right off rhe bat that i knew nothing, i fully trusted his opinions and input, and that i fully understood that the work would take a while and to measure my expectations. i rlly just want to be as easy and painless of a customer as i can be! I'm not an athlete, just a dork who loves riding around rhe city on my bike and i love that there are shops that are about that life and not the hyper serious spandex-clad aero and weight obsessed hardcore dudes😄.
Yes. You did this right.
I kind of want to require every customer to watch this before stepping into the shop I work at. Well said.
and every bike shop owner.
Wow, so much of this is spot on. I worked in a shop out of high school for 6 years. the hardest problems were always people problems. service writing in a big shop is just soul crushing especially in the busy summer months. I deeply love bikes, but as soon as I managed to scrape together enough school to get a corporate office job I was out of there, which surprisingly has had a tremendously positive impact on both my mental and financial wellbeing. I do sometimes think about going back maybe a few days a month, hopefully just to work in the back doing tunes or new bike builds. I miss the hands on stuff, camaraderie, music and the culture. oh, and the prodeals are so hard to live without. great video, cheers.
People forget that these mechanics are sacrificing their personal riding time to ensure that your bike is rideable
Soul crushing is a great way to describe a large percentage of interactions in a retail business - particularly in the last 10 years or so especially as the owner.
It's retail.
@@christophereaton4694yes and in the case of bike shops it's definitely low margin retail. Nobody spends the kind of money on bicycles to where mechanics and local bike shop owners will actually earn much.
Self importance and the over confidence effect.
No doubt!
Sadly the bike shops have no shortage of bull$hit artist. Most mechanics don’t go through any formal training or industry certification. I’ve been a race mechanic, shop mechanic and a manufacturer and after decades nothing has changed much. I recently visited several local bike shops searching for a specific size bike for my 7 year old granddaughter and I can’t begin to tell you how much misinformation. I was given by a barista posing as a bike expert. It made me cringe. I didn’t debate them or call them out I simply told them I’ll let them know if I need them.
Never have I met a rude bicycle mechanic. I’ve had issues with getting my bike fixed right, but asking questions about how a job is done, so I can do the work myself, love getting there input!
I am a retired teacher working part-time as an amateur bike mechanic. You are a natural communicator with a good analytical mind. Keep up the good work!
My man, you put our lives of being bike mechanics in such great explanation for the rest of the world to comprehend. Thank you my brother. This video is very appreciated.
I didnt even know such a thing existed
Airframe and Powerplant mechanics are often started under 20 an hour. They often get shafted into not making much more. It’s not a good reason to treat customers willing to pay you for your services like crap.
so many negative comments about $20/hr. from lazy assholes
This is spot on and an absolutely brilliant explanation of what we see at our shops on a day to day. Thank for your videos and a great insight into the industry. Keep up the great work!!
💯 accurate! I spent 17 years in the bicycle industry as a mechanic/salesperson, and managed two stores.
I learned many great life lessons during those years that carried over to my career in law enforcement. And after 25 years as a LEO, I will still say that managing a bike shop is far more stressful!
People always ask of me if I’m going to start up a bike shop when I retire. I always tell them I love bicycles too much to ever do that!
Crappy pay, retail hours, and low margins. I’d have to be a fool to do that!
So cheers to those that stay in the shop for decades or longer. We need you and appreciate what you put up with.
Next time you want some service or advice from your local shop, take them some beer/food and make their day a little better.
you went from being a bike mechanic to a cop? that sucks.
Less stress.
@@TheTrailRabbit
yeah less stress, if there are any problems he can just pull his gun out which in most cases as a mechanic you can't do@@dennisdugger7975
TAKE UP FISHING!!! All you points are spot on. I got out of the cycling industry/retail shops in 2015. The tech, whiny customers, pay for sure, and overall lack of advancement opportunities turned what I loved into disgust.
Would you ever consider working on bikes as a side gig, but only for quality, positive clients, where nearly all of your business is referral based?
You could still do what you enjoy without the stress of your previous experience. Just thinking out loud.
As an ex angler of 40 years experience, I can honestly say that all the same things apply to angling shop operatives but multiplied by a factor of 100. I never wasted my time talking or listening to bullshit in the shops, I just purchased what I required and got out pronto to maintain my sanity.
I haven't ridden my bike for 4 years but I love this channel
The biggest lie in retail is “the customer is always right”. Point 1 is very accurate. And it’s not just bikes.
Dude, you opened much more of our daily boxes than I expected...props for the nice overview!!
It's really is a topic one has to live for to keep up and also stay happy..
Andy, your presentation here is first rate-great job, and from the heart. As a lifelong mechanic, and shop owner (full time mechanic) for seventeen years, you struck a chord with your hierarchy statement: first a mechanic, secondly a rider, then a business owner. So true. Really, nice work here, and great thoughts.
Hands down, the best thing I learned about the bike biz I learned in the first shifts from the owner: "The customer is always right unless he's and a-hole".
35 years later this nugget has served me very well.
our saying is : The customer is a king, as long as he behave and act like a king.
Loved this. Especially #3. I was a tv/vcr tech in an earlier life. I had a customer complain about the cost to replace a small resistor. I simply told them they were right & replacing the part only cost a few dollars & they were paying for me to know which of the 100’s of parts to replace.
Yep, but when the whole thing costs only $50 it no longer makes any sense to pay someone $100 to replace the $2 part. That's globalization, that's why we should be shipping broken products back to the countries of origin to be repaired there instead of trying to do it here.
I’m a consumer who does his own maintenance, but I know my limits on what I can and want to do. You can do more damage if you don’t know what you’re doing or have the right tools. Sometimes, you have to admit defeat and let the experts take care of your bike. They have knowledge and the right tools. When I take my to the local bike shop, I tell them what’s wrong with the bike, answer all the questions, and let them do their magic.
every now and then you need to go to a real doctor.
I only take my bikes to bike mechanics if I can fix it. Only major repairs. Small fixes I do myself.
Jeeees, it's so good to hear someone being honest about the bike industry.
I, like you, rode, then spannered, then owned a bike shop and you totally mirrored years of my feelings.
Great vid, ❤🚲🚲
I spannered first. I’m quite different than the stereotypical “cyclist turned bike shop guy”.
Coming from a diesel mechanic, car technician your mechanical profession is nothing special there is honestly no learning curve to switching to a bicycle mechanic from a true mechanical background. But then again for the most part we start our careers working on our bikes as kids
Sounds about right. 10 years as a pro mechanic here and just got out last month. I lost my passion for it and found myself far too grumpy. A decade in service to find myself service writing almost every day and never actually wrenching was not my idea of where I wanted to be. I'm now following my passion for bikes in a different role (marketing and media) at the same shop. Nothing can kill my love for bikes, not even shitty customers.
I was a mechanic from the age of 15 to 32. I am not generally a very confident person, but I was very, very good at my job. I was routinely told so by appreciative customers, coworkers and my employers.
I learned to like people, and I found a place that payed me enough.
When a cross country move forced me to look more closely at my life I decided to quit all things bike for two main reasons not mentioned in this video.
1: I got so tired of trying to make very poorly designed, very expensive things work they way they were advertised. Quality control and engineering in the industry is awful, and manufacturers will not take any responsibility for it. I couldn’t continue taking peoples money for high end bikes knowing they were so poorly made.
2. Too many mechanics are total hacks. The stereotype holds, because it’s truer than it should be. It’s so hard to work with a customer who doesn’t trust you, and they usually have pretty good reason not to trust bicycle mechanics.
Sometimes I miss it, but 9 years out I’m happier, healthier and I’ve found another thing I’m very good at, and my customers appreciate me far more. It’s so much more rewarding.
Can You say what's that new proffesion?
@@gaultx2056 my wife and I started a very small farm and sell only direct to consumer and a select few wholesale customers. I still get to wrench on tractors😎
Never knew my bike mechanic had so much animosity towards me... I always thought they were super nice and helpful.
Honestly, A LOT of these complaints are the same for any kind of mechanic, not just bikes. Whenever I look at someone's car, I can immediately tell if they have kept up on maintainence. The same is true for bikes. Which is why I have a rule: "No matter how good or durable something is, things will break, because we live in an entropic universe. Things move from order to chaos. Things corrode. Things break. The question is, is the customer willing to pay the price to keep the thing that broke, in a useful condition?"
And honestly, what makes my day is when I can take a tool or two, and simply make an adjustment and get a bike riding correct. This last summer, in only 2 days, three bikes that rode by my house, all ridden by kids, were severely out of adjustment. One child literally nearly fell off her bike. But after I got the necessary tools, I adjusted several things on the bike, and got it rolling again. The joy on the kids' faces was well worth the effort I put forward to keep them riding.
Point is, it's not always about the money. It's not always the hassle. Sometimes, whether cars or bikes, you have to remind yourself why you do what it is that you do, and take pride in the service you provide. I do. And I do it, because it comes down to me and what I get out of repairing a car or a bicycle: The satisfaction of seeing a machine operate correctly, and run again.
Humble yourself is my motto ! There is a a lot I have learned in my life but so much more I can continue learning from any age group !
Love your work and love doing a good job for your customers ! The rewards for you are endless !
This is exactly why I left the bicycle industry. Got tired of "big bike" changing sht for the sake of changing sht.
I now work on airplanes.
I've noticed the bike mechanic turned airplane mechanic thing is a thing!
Great video! I’ve been to your shop and had you tune up my bike. You are awesome and do great work. I do need my handlebars tightened so I’ll be back in to see you. Thanks for the videos!
worth noting, the full saying is: "The customer is always right, in matters of taste."
Former bike mechanic myself, I know the pain of trying to adjust shifter/brakes on a piece of garbage department store bike.
Enjoying the channel, thanks.
I've been mocked by bike shops for having a kickstand on my bike
Well said! I’ve been a in the bike industry for almost 50 years! Started at 13 sweeping floors and assembling bikes. Managed shops owned a shop been a sales rep and worked for a couple different manufacturers and always have found a way to be a bike mechanic! Which is what I’m doing now in semi retirement. My favorite thing about my job is turning someone on to riding a bike. My least favorite is someone discounting me for not knowing what the latest greatest new technology is. ( cuz I don’t care what the new tec is) I could spend all day just staring at a well used old double diamond Italian road bike from the 70s 🤠
We had a guy like you who didn't keep up with the latest and greatest which was just fine as others did and guys like you and him had the knowledge of all the old stuff that us newer guys didn't and as all the mechanics know, stuff from the last 50+ years STILL comes through the shops and it is very valuable having guys like you around.
I was a bike mechanic for almost 20 years and let me say that everything you mentioned is true. Bike mechanics are almost looked down too, as people think we shouldn't be charging to fix a flat that we fixed last year and now it's flat again...lol.
I haven't worked at a shop in 20 years but I had an old man actually scoff when the term "mechanic" was applied to my job.
Good vid. 1000% accurate. The last shop I worked at I was the mechanic, inventory manager, sales, assistant manager, and a barista.
I will add one thing I learned from my years in shops. No other profession is expected to have knowledge spanning decades of changes with so little pay.
Glad I found your channel and have learned more tips from watching your video on bike repairs or adjustments. Love your work keep up the great work! I've been a machine tech for almost 40 years and totally understand and dig this video. Have a Blessed day my Brother....
Cool video. I'll definitely keep this in mind when I'm at my LBS next time! As someone who is eager to learn about bicycle mechanics I'm always bugging the guys behind the counter with questions. Keep up the good work!
I have been amazed how poorly paid bike mechanics are. You are right, bikes are so complicated these days and the accepted rate for certain repairs is too low. I have to say though, that 98% of my customers are really nice people 🙂
Doubtless that there are lots of highly technical skills to learn but they don't invest years and great sums of money on education and certifications. That is just how the world is. Those that have all that time where they are not making an income while getting the basics end up being compensated better.
Wat, complicated bicycles? Rebuild a Hyundai and get back to me on the definition of "complicated." I've yet to see a bicycle even as close to as complicated as ancient farming equipment.
Watch a video on a professional assembling one of these modern bikes. It's crazy how involved it is running all the cables, pressurizing the hydraulics, etc.
@@cvn6555 Assembling a Rocket or Jet engine is complicated, not so much for bicycles. I have assembled many top end bikes from the frame up and it is not that complicated compared to assembling and maintaining many other things. You are just belittling people who really work on complicated machinery.
huh.... bicycles are "complicated" ....?????? LBS "mechanics" are poorly paid because it is cake work. Drop an engine out of a 911 and do a valve job. SMH....
I tuned out at "Shop owners aren't doing mechanics a favor". If you don't have the sack to start your own business than be grateful that someone gave you an opportunity to just turn wrenches without the liability of being a business owner.
Lol. What an awful way to treat people.
@@bkefrmr and that's coming from a union worker.
Not liking your job or being stressed never warrants taking it out on other people.
As a former bike shop mechanic, I just had to watch this video, and I have to say, I agree with just about all of it. I personally think, however, that more emphasis needs to be placed on the fact that the bicycle industry just sucks all the way around. I'm in my mid-50s, now, and when I see how much quality has declined, how manufacturing has shifted almost entirely to China, how prices have risen out of all proportion to rationality over the course of my life, it makes me want to cry. I can no longer afford the level of quality in a bicycle that I would have absolutely demanded 30 years ago, a level of quality which was commonplace and affordable at any decent bike shop in the 1980s and 1990s. At the same time, it has become nearly impossible to even find high quality, simple bicycles and parts at any price.
Your last sentence is simply not true. None of my bikes is younger than 24 years old, they are all great quality and I have no problems keeping them that way.
@@peterwillson1355that’s not what he even remotely said.
@ChromeLuxx You have basic reading comprehension problems. Just the last four words is enough.
From the perspective of someone who lived in China before, yeah, sure. What is the single biggest market for bicycles in the world in terms of total units sold and with bikes considered real form of transport rather than just recreational in general perception? Exactly.
And the local manufacturers and brands and their staff can absolutely reliably produce whatever quality the foreign brands are ordering and paying for. Blame the latter if your issue with it is quality issues.
IDK, about the next part, production and supply of your standard Omafiets bike is still going strong as ever.
My fave bike shop now has good quality Cannondale hardtails perfect for the rail trail right next door for less than $700. Perfect bike to get people their first experience with a quality bike. If they can afford $700 TVs they can afford $700 bikes.
I've been at this 'game' for a while and almost every single one of these I've been there, I've done that, and this video was 100% on the ball! Though number 3 is my personal favorite. I've had customers try to tell me what's wrong with this country, and would NOT shut up long enough for me to even ask for a number so we can contact him when the bike was done. I was literally thinking to myself "My God man, I'm your mechanic not your therapist!"
I'm not a bike mechanic, but I was a motorcycle mechanic who built custom motorcycles for years professionally. Replace bike with motorcycle and you're 95% spot on for that profession as well.
"Bro, I'm not your therapist. Some things you're going to have to learn how to live with on your own time." was my favorite mantra.
Gotta say, you did great. Being a life-long rider and semi-newbie wrencher, I really liked your take on the whole bike shop mechanic/owner/retail clerk experience. It validated a lot of my own experience dealing with older bike problems and confirmed all the trouble you guys go through to help me make things if not right, at least ride able.
To that end, every month I take my local bike shop mechanics et al, a 15-pack of beer and a 6-pack of seltzer to say thank you for all you do and for always being there and patient with me as I do my best to learn about bike mechanics despite not being mechanically inclined. I also do it to let them know that I don't take for granted the guys at Two Wheel Drive here in Albuquerque, New Mexico and that I deeply value them. Kudos also to the owner, Charlie, whom I've done business with for about 40 years too! Thanks for the great video.
This is why I only order parts online. And I’ve learned to service my own bikes. The only thing I’ve never tried was wheel building, but with the resources out there I’m confident I could do this too. All this without ever having to talk to another actual person.
I do the same thing. The part where he talks about how complicated bikes are and that you basically have to be a genius to repair them, made me laugh.
And also "the razor thin margins" are hard to believe, if a part costs half online and 1 workshop hour can cost 100€
exactly, There is no rocket science involved in bicycle repairs, and there are plenty of tutorials available for everything, much of it can be found here on youtube.
@@nugginusslover476you sound like the perfect customer to never come back. You think you’re ahead of the curve, but you only have to work on 1 bike. You only need tools for 1 bike. A bike shop has to have tools for all the different systems each manufacturer likes to use. The retail side of this job has razor thin profit margins for smaller shops that can’t afford to buy massive bulk.
@@xmateinc I know that it isn't as easy as repairing just one bike, but it's not rocket science either. It would only be difficult, if you would repair basically anything produced in the last 40 years, which he states he clearly doesn't do.
How expensive bike shops are probably depends a lot on where you live, but if a bike shop asks 100€ per hour, that's just insane and has nothing to do with razor thin margins. The lowest I know was 80€. There are car service centers that charge less per hour and they have worse margins on parts and they are still profitable. Maybe there are better bike shops in your area, but where I live, most of them are a joke
@@nugginusslover476 does he say he doesn’t work on modern bikes? I just starting watching this channel so haven’t heard everything. I personally like working on modern bikes more, and the tech is just more fun to figure out. Older bikes are easy to work on. Getting parts for them not so much sometimes. There is a shop the next town over that won’t work on hydraulics brakes. In fact I’m the only one in the county that will bleed and work on any hydraulic brake.
Couple of feedback-y things. I liked the shortened intro and outro. I think the original one is too long most of the time. Although, the first time I saw it I liked it! Other thing: This is good content!! You are a real, down to earth presenter. And now that you are in your "off season", it is a great time to cook up content just like this. I wish you well on your TH-cam journey. P.S. I always learn something new about bike repair and maintenance with each of your new videos. Keep going.
Thanks! I liked longer the intro/outro when I made it too, but I’ve learned the first 30sec are critical to growing a channel so I’m switching things up to game the algo! The bike videos are super easy to make in comparison to these scripted ones, so they’ll probably just get peppered in with the bread and butter stuff. Thanks for the feedback!
Greetings from Lake Tahoe! Love this. TH-cam served this up to me and I subscribed. This is very well done and I know it took some work so just realize so many people will appreciate this and be better customers for all types of businesses in the future because of it.🌲
Been about sixty years since I began to ride my first bike, I own about four now, my daughter won't let me ride "because it's too dangerous to ride on the road" out in the country where I live. I'm glad I still have bikes!
Wow, am I ever glad I subscribed! Love the authenticity in your videos. This one is well scripted, and well worth sharing with friends. I'm at the beginning of my bike mechanic journey (while nearing retirement from my career) and I'm glad to keep learning from you.
Wow, thank you!
@@bkefrmr I should give more specific feedback: Love the entertaining observations of customers that have the ring of truth. So believable.
I was a full time pro mechanic for over a dozen years in the 80s and 90s at one of the premier stores in Boston, now gone defunct. It was a glorious and simpler time but even then this video would have been spot on. Crazy hours, commuting an hour by bike, retail...!
One highlight was when a fabulous customer made all the techs tee shirts from the Monty Python Bicycle Repairman skit, reading on the back "In a world full of Supermen..." and on the front "...there is only ONE Bicycle Repairman".
Kudos to all bicycle repairmen in the world, we are comrades for sure.
Some of us are female.
@@GBayhi....OK, what's your point?
I had a customer come back twice and say I wouldn't get her business again, because after an hour and a half of paying uninterrupted attention to her, and asking her if it was ok if I help an other customer that finally came in, If i gave them attention and would come back, she felt I wasn't giving her her appropriate time.
The bike mechanic part is my favorite part. But working at a small shop, I’m here by myself most of the time. The retail part of the job really makes you start hating the job.
Great point!
Very well thought out video! For reason #4, the reason this rings true in a clinical sense is because many folks who ate talented at fixing or creating solutions for mechanical problems are like me, the have Aspergers. Temple Grandin has spoken at length about this subject, and how people on the Autism spectrum are often the best ones for finding and designing solutions for mechanical problems. The American education system does folks on the Autism spectrum an enormous disservice by removing shop classes and not teaching kids how to use tools.I was a bike mechanic for ten years, and I too was an asshole. I watched as the faces of two undercover FSA representatives went sour when I explained how FSA manufactured inferior products which led to countless shifting issues on road bicycles equipped with their cranks and chainrings. I didn’t realize until well after the fact that I was being a complete jerk, and really just thought that dealing with other people’s feelings was too complicated anyhow. I quit being a bike mechanic and started a new career in IT, which I didn’t love like I did with cycling, but I got paid a 6 figure income so it was worth the tradeoff for me.
Lots of neurodiversity in bike shops for sure! Makes sense!
I was going to talk about that also. Aspberger, OCD, ADHD, Bipolar... And today we have the Ritalin Prozak generation.
It was funny to watch this video as an adhd and autistic bike mechanics, I was looking for a comment like yours. I don't work for a retail(work)shop, I'm on my own, regularly on local markets : going there with all the tools by bike, and as a woman I think I get some extra credit for that and I have the feeling I am labelled eccentric rather than just weird. And yes, dealing with people is hard, I regularly miss things, even if I want to do it right and people are actually nice. The nice thing is that I work on bikes while chatting, it actually helps with adhd and keeping listening, I don't know how much people see it as dismissive, but since I actively engage in the conversation I think it's OK. Info-dumping about bikes and particularly tire sizes is fun :)
I do wonder if in the US you see french and ETRTO as much as here, I wouldn't be able to differentiate all the 26' without, but we might have more older city bikes too.
I also do volunteer in a self repair workshop to, and there are so much people who are so happy to learn how to do things, particularly when it comes to "interns" (I'm french, no idea how the different situations could be translated) who join us initially more for the social/teaching part. And yeah, in this workshop, neurodivergents are not really the unseen minority :)
Was a “pro” mechanic for a couple of years and you are so right in all the points you made… made me smile.
Retired now, and do it for a hobby for a select group of grateful customers 😊
Found you recently and loving the content! This one cut to the core! One thing I enjoy and hate at the same time is how we go from working on a grocery store bike and then a $15k Ironman bike, then to a 30 year old hybrid, and then a full-squish ebike. Bikes are simple, right?
Very well done sir, you hit most points spot on.
My second yr out of high school, I worked in a small shop for a couple of yrs, fast forward to 1980s and I was back in it in a much larger establishment for another 15+ yrs. I wrenched, I sold, service writer, inventory, cashier..almost everything.
The general public has a deeply set belief that retail service employees are #1beneath contempt and #2 scheming to sell them something they dont need at every turn.
To be fair I didnt encounter really bad customers very often, most were reasonable but the outliers..man they leave an impression.
One guy in particular I will never forget. He asked for my help finding the pumps. When I kindly showed him the pump selection he looked puzzled so I asked him if he needed a floor pump or a frame/portable pump. Thats when he raised his voice and wanted to know why I was showing me this selection. I said I thought you asked about pumps sir.
Then he gets angry and says.." I want pumps..not these" Confused even further I said gently these are pumps. Then he blows his top and yells at me..."pumps...pumps...!.show me pumps" All I could do was reassure him that these were indeed pumps. Thats when he points to his shoe and says. "PUMPS!...where your foot goes when you push down!"
Holy crap he was trying to describe pedals!
That is a true story.
Ya know if I were to take my car to the dealer tomorrow and point at the seat belt and say..."I want a new engine in this car" and they did so ignoring the seat belt ..that would be MY fault for not correctly describing the part.
Wow! You nailed it. I’ve been one of those customers, but have also experienced the mechanic that screws something up. Perspective here, I’m retired ride a lot and volunteer my semi-expertise at assembling bikes at a local shop. I understand the issues mechanics face, it’s ridiculous. But I love bikes and can usually figure things out (thanks dad), and it keeps me fresh.
But they shop I get to play at has some issues you addressed here. Some are the customers fault, some the shops fault. It’s a tough life.
I often wonder which are the worse bikes, the cheap as KMart or the $12,500.00 super bike from your fav brand.
I tip my bike mechanics very well. One time I told a guy I'd give him $50 extra if he could have it done it done by the end of the day. I made sure the shop owner didn't hear me of course. He got it done for me. Also, I don't try to tell them what needs replaced or anything. I just tell them the basic symtoms and tell them "do what you gotta do". They appreciate that. 😂
Totally agree about liking machines better than people....Aircraft Mechanic here.
I loved this video. One of the best things you can do as a cyclist/bike rider is to find a bike mechanic that you can trust. I am fortunate that in Upstate NY where I spend summers, the only shop in town is a one-man operation. I can talk to him, discuss bikes with him, share riding stories, and know that he is honest and hard-working for his customers. It's different here in Florida where it is a constant rotation of mechanics. I buy the bike at one shop and wasn't happy with taking it there for repairs. I then choose another shop - and you guessed it, many of the mechanics there originally worked at the first shop. "The customer is always right, even when the customer is wrong" is a mantra that is practiced in order to be sure that the customer keeps returning to your store. When a customer comes into your shop complaining about something related to biking or your services, just say "you're right, but this is the necessary repair." Or, "you're right, it is frustrating to get a flat, but those can happen to anyone at anytime. Let's see what I can do to get you back on the road." I think customers vent to retail employees, doctors, bartenders, receptionists, etc. because they think that person will understand. THE BEST PART OF THIS VIDEO IS THE TRAIL/TRAIN STATION SHOT. MAKES ME WANT TO VISIT LAKE MILLS AND RIDE ON THAT TRAIL!!
I'm truly impressed by how many if your arguments also apply to us Physicians.
We spend at least a decade of our lives getting a medical education, plus hundreds of additional hours every year just to try to keep up, but it's become literally impossible because the scientific knowledge changes every single day.
We're also increasingly and consistently worse paid, despite of the insane amount of knowledge needed and liability involved.
Additionally, we're increasingly frustrated by the total disconnect between patient expectations and what we can do within the constraints of health care systems.
Well, as they say, "If you can't get your work done in 36 hours, you're gonna have to work nights."
Never understood why physicians didn’t loudly protest the takeover of medicine by the government and insurance industry.
I think about doctors all the time. Talk about “specialty retail”! “Bedside manners” are not my thing. My grandfather was a family doc. I’m told he was a wizard at diagnosis. I think I inherited some of his intuition. I’d be good at it. Unfortunately, I’m a shitty student. I never could’ve made it through school. Anyway, I’m pretty sure I would hate the job, so, bikes it is!
Hmmm ... On the overlap... Are you familiar with Dr. Glaucomflecken's videos, especially his ER doc, and Dr. OrthoBro?
Covid pulled the curtain from you doctors AND nurses. Poison for pay, I trust none of you for anything, haven't helped with a single health issue I've had for the past twenty years. There's a reason the first question the office asks is what kind of insurance patients have.
As a novice biker who is growing in experience and enthusiasm for the sport. I have to say thank you from the bottom of my heart. I have met some amazing bike mechs, and some horrible mechs, but I began to feel like I need to learn how to take care of my bike specifically just to avoid the drama. Your video has helped me to better understand. So even if I prefer you guys to not be A$$holes, I now appreciate your perspective and surrender all judgements. Thank you for being honest and for the hard work and skill set you posses. May your company grow and may many people learn to humble themselves in the ride.
"I began to feel like I need to learn how to take care of my bike specifically just to avoid the drama." The best thing you can do. I did the same. Got a stand, got a few tools and watched some youtube videos on how to do basic repairs and maintenance. It's no rocket science and you save a lot of money.
A bicycle is literally the simplest and easiest machine to work on and maintain. There are just a handful of moving parts. Anyone who can turn a wrench can work on a bicycle.
As an auto technician I hear you on not liking people especially when they get a quote for a 5hr job and then they say I watched a TH-cam video and they did it in 20min .the way I see it if you bring it to me to fix you don't know what you're doing works for me .
Don't most bike shops have a secret code for customers who annoy as soon as they open their mouths?
holy shit! is this what happened to me? I can confirm everything on this list as 100% true. the "just give this bike I found in a retention pond a quick tune up for $30" crowd, the " I was just riding along and the frame broke in half" crowd, and the "I can get the same thing at walmart cheaper" crowd and many others like them are the reason I began to hate dealing with people. Thank you for this video.
You made me laugh when I think about how many times I heard the word " just " after giving an estimate. Can't you just, or I just want this. Why do I only get $20 work for $10? So and so will do it cheaper. Them take it to so and so.
Hahaha
I grew up a bike mechanic. It became very evident that there is not enough “magic” to a bike. People will pay much more if something has an engine for repair. Engines have more mystery, bikes look too simple and therefore should be cheap to repair.
This changes a little now we have ebikes. People are willing to pay more for inspection and repairs.
Because bikes are significantly more simple than anything with an internal combustion engine, especially a new car that meets fuel efficiency/pollution requirements. You must be smoking a whole lot of copium to think a modern bicycle is as complicated as a modern car.
@@danielwatson5595 anything with a combustion engine? A one hour lawn mower repair will cost significantly more than a two bicycle repair. Not only will the mower repair cost more the customer will much less inclined to question the charges. A friend of mine owned a bike shop and began selling scooters. He was able to charge much more for scooter repairs and was never questioned.
@@jbratt both a lawn mower and a scooter are a more complicated machine than a bicycle and thus warrant a higher labor cost. You understand that a lawn mower and a scooter both have a power unit attached to their drivetrain (an IC engine in this case), while a bicycle does not. It’s just a transmission and wheel. Bike mechanics do not work on the power unit (the rider) for obvious reasons. This will always make a bicycle a fundamentally more simple machine.
@@danielwatson5595 Of course a bicycle is a simpler machine but not all repairs are complicated on a machine with an engine. My point was you can charge much more for a simple repair on a scooter than you can replacing a bottom bracket on a bike without being questioned by the customer.
Loved every point except for #1, that’s actually why I stopped going to bike shops altogether and now I just fix it myself
For your first video man awesome !!!!! Keep going I will keep watching! Just a side bar how do I find a rear rock shock for my 1995 through 1997 as I’m not sure what year LTS-1 GT I have looked everywhere and can’t find a replacement and just wondering if you know of any connections, or if you know of any replacement, shocked that will work or is there a replacement new shock that I could utilize? Thank you in advance!!!! Anthony
I'm a customer. A lot of what you said is quite true, but it has encouraged me to work on my own bikes more and more, which is a shame, because it would be so nice to drop the bike off, have whatever needs doing done, then pick it up. Unfortunately my local bike shop is just too hard to deal with.
As someone with a serious love affair with the 11 speed Campagnolo groupsets that still had thumb shifters, I'm always on the lookout for new-old stock cassettes and chains to keep my favorite mechanical bike from 10 years ago on the road. I've become that old man who knows there's better technology available but just enjoys the feel of precision mechanical engagement.
I have an 11 speed 11-32 Campy cassette and chain in my bins I'd sell you.
One of my favorite mechanics fixed a flat for a lady lawyer and got the impression she liked him. So a few days later he called her around midnight and asked her if she was lonesome. She asked where he'd gotten her phone number and he replied "off the bike service tag." This was in San Francisco and she was outraged. She called me and read me the riot act. I told her I'd talk to him and suggest he not be calling customers late at night. Never saw her again. My advice to him was to not call but just show up at her door with some great weed. Also, stick to high school girls and avoid lawyers. By the way, for your next video you might want to remove those adjustable wrenches from the board. Put up some exotic Campy tools in their place. "We don't use adjustable wrenches in this industry."
You’re the second asshole to say something about the adjustable wrenches. That’s the dumbest thing I’ve ever heard.
The whole "we are not therapists" section cracked me up! I'm not a bike mechanic but I can see where you're coming from.
Been a bike mechanic in the same shop for 34 years. It amazes me to this day that, somehow, even people in the industry, believe that bike mechanics took some weird bike repair Hippocratic Oath and we're supposed to work on anything and everything that is pushed or dragged into the shop. Heaven forbid we turn something down just because we would lose our rear end working on something that someone has had for 50 years and it's just such a special bike and means the world to them.
Give a price, and let the customer decide.
Exactly. Like this idiot manager I got stuck with recently is working on these motorcycles (e-bike without pedals and garbage quality) he is working on for customers and wasting a time of time and shop tools . He thinks he's making money, but really wasting time. Just turn that customer away.
You can turn down whatever you want but just like the PC computer shop owners that assume I'm a gullible tech-challenged boomer or whatever because I use Apple computers instead of Linux or Windows... I don't respect your opinion just because you own a shop, you're not a special "bike god" that people consult because they want you to make all their biking decisions in life, so just be humble and give a "yes" or "no" answer and try not to elevate yourself to some kind of counseling position unless asked.
@@Whocareslol420so your ego didn't have enough humility and understanding to realize your bike wasn't worth either of your times
Someone give this man a medal! 🤣
this video is too real. Thanks for keeping it real and thanks for being there for everyone in your community!
After too many years in computer support, I feel you. Great videos - helping me tinker with my 15 year old hybrid (stout aluminium frame and fully mechanic), thanks!
The thing I see most often is most people don't know the difference between a tire and a wheel. Lots of people call tires wheels. Then get upset if I correct them. I also found that in many places, who you know, matters way more than what you know. I tried for many years to get a job at bike shops in northern Michigan. Thankfully after moving to Ohio I found some work in several bike shops. I totally agree with all the sentiments expressed here. I quit paying for most services at bike shops many years ago, because I much prefer to do the work myself. You have a new subscriber. Thanks.
I BENT MY TIRE! Ta fuck you did!
Well done, especially being the first video in that format. I liked it being different from the norm. More of these would be welcomed by me.
I have plenty of more ranting to do! And a ton of unpopular opinions to share!
Pro mechanic for 15yrs, did all the extra "factory" training (mostly unpaid), also sold a ton of product on the floor, led group rides, organized local races, loved my job and even the shop owner but had to leave it for simple economics. Base pay was NEVER gonna match cost of living for a grown-ass adult. Few used parts and discounts don't pay the rent.