Not Keeping a Customer In The Dark
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- เผยแพร่เมื่อ 21 ต.ค. 2024
- The plaintiff hired the defendant to make custom shades, but she learned she was being overcharged and took her business elsewhere. Unfortunately, the plaintiff claims the defendant refused to return the deposit, so the plaintiff is suing. The defendant insists she did a ton of work designing the shades, measuring windows, and “running around like a chicken” for the plaintiff, so she deserves every penny from the deposit.
26-168
I wish I had disposable money like this to spend THOUSANDS on shades. CRAZY 😮
Me too!!
On 11 rooms! 😳
Then get a better paying job. There's no reason to comment on what she pays.
@@jerseygirl8499 people are allowed to comment on whatever they want, Karen.
No MMO m
By
The plaintiff must have a gorgeous home and lots of cash to spare...
Privileged folks. Her bestie is nice looking..sharp dresser.
LOTS of cash!!!!
My customers houses wallpaper matches her curtains, and the dining room chairs match as well 😂! Definitely not cheap but it looks awesome!!
husband's money.....
@@trekgirl65 which equals HER MONEY!
This is why you need to do your research before you hire a contractor.
My Wife has a habit of buying something and then continues to shop for a better price after making the financial commitment?`
she would have made that deal even with the research.
she just went forward with blinders on. maybe she’s just not smart.
Splitting it is not ok yes plaintiff made a mistake but letting her keep 950 for maybe at most 5-6 hours of talking is ridiculous and I don't know why any judge or person would find that reasonable or ok obviously the lady said her friend the neighbor usually gives people the information when getting her in touch with clients so to me I believe what happened is she jacked up her price so high so they both could get paid out of it and the neighbor being a friend probably makes people less likely to price match...... I have just been so happy lately that the peoples court is ending JM has been making bad judgement calls for a long time now
@@ginoasci pun intended? “Blinds”
My guess is the defendant saw the plaintiffs house or noticed she had money and hiked up her prices because huh ? I thought she was “competitive”.
I think Doug was feeling the plaintiff's friend. 😂 I have never heard Doug say, "Who is this?"
😂😂 Right, like Doug okayyyy or I see you tryna slide in on the low 😂😂😅 he has never asked "well who is this?" 😅
I came here to say the same thing 😅
I just said this lmfaoo right def was feeking her 😂
Feeling
I can't believe an interior designer that had been in business for 12? years hadn't encountered other problems before this using contracts without specifics. Clearly there's a lot of $$ involved! I think the ruling was fair - they both learned a valuable lesson!
Shes full of it. Theres no way in 12 years, every customer is happy.
wealthy rich people usually hire interior designers so they are not concerned about price like the rest of us mortals that go to home depot for our home needs .
Absolutely asinine! She said that she never used a contract in a proud bragging way…..that’s not something to brag about, that is a horrible business practice. I ran a very successful business for 18 years, when I started out at 21 years old with just walking dogs I had a contract and liability form even then…cover your ass people.
I would have given her $900 back, because the most responsibility lays with the person who writes the contract, or lack thereof. The business person should know better. However, any person with the tiniest amount common sense should know not to give a deposit towards something when you don't know the total price. My brother did that, and he's not rich, because he wanted something. I couldn't believe he was so stupid. He did have a major stroke, so that might be part of it, but he was never good with money..
You NEVER agree to buy something / pay the deposit when you don't know the total amount you'll be paying. That also applies to anything where you're making a monthly or weekly payment, like a car. Do the math and figure out what the total amount is that you will be paying when you take all the interest into account. You should never buy a car without knowing that. In fact, I personally think it should be law (except governments WANT you to buy things).
🤣
250 for the 3 hour consult.. but charging 1497 for a total of 6 hours of work after a refunds requested? She was clearly milking everything she could out of that lady.
The "conversation fee" for telling her the consultation fee is $125.
Did you all see the lady in the courtroom audience asleep with her mouth open sitting behind the plaintiff 🤣🤣🤣
Damn I didn't see it 😂!!
If your talking about the old lady w/ glasses and black shirt? She wasn't sleeping, she was leaning to the side to be able to see
DR Jill Biden ?
@@stevecampbell1308😂😂
I knew the judge would split it in half. Really the only logical solution.
😂🤣The defendant blinking her eyes and looking at Judge Milian like 😐😑😐😑she's thinking "Woman I'm not creating a contract Ever...I haven't in 12 years and I'm not starting today." 😂😂😂😂
I love love the people’s court.,,,,it’s shows like this th😢never get old-- keep the videos coming. :))
meanwhile......children in this country go to bed hungry.....let that sink in.....
So true...
It’s there parents fault not the rich people
Those children's parents should have a better job with their lives and not bring children into an already impoverished home.
Imagine spending over a THOUSAND on a DEPOSIT on SHADES, that can be bought at a way cheaper price
It depends on where they were bought. I make shades for a living and I just made a single shade for 500
People do it every day
Exactly 💯
custom always looks better than store bought.
probably one of those women too lazy to decorate her own house. couldn't use her brain to find suitable blinds and hang them herself. i bet she's never even done her own laundry lmao
Great lesson for the two of them...
Yup
The price of custom shades and curtains are pricy. Learned that getting quotes 😮
This is exactly how people get scammed. How do you just give someone a deposit and not know what they’re doing exactly. How do you agree to a service and not send a agreement
💯
That's a ridiculous consultation fee. A professional does not leave telling a customer about such a fee to someone else.
Did the plaintiff have a BUDGET?! You shouldn’t need another quote to know that you’re being grossly over-charged. $6k is dumb for curtains, whether you have the money or not!
She needs to get new friends
Sometimes I wonder how certain adults get by in life. How could you do something so STUPID as to pay a deposit when you don't know the total amount that's being charged?? She "trusted" a complete stranger?? Well, she was my neighbor's friend.
You CAN'T charge someone a consult fee, if they don't agree to it prior to the consult. I had a garage do that to me. For years, there was no consult fee, then all of a sudden there was, and they didn't tell me about the change prior to looking at the car. I freaked out on them, and did not end up paying that. I changed my garage after that. It's a shame, because they were pretty good garage besides that.
Insane....
The most expensive curtains I've seen are like 100 dollars per panel. This lady is saying 6000 for 4 windows?
Insane insane insane
I charge $20,000 for one. Now I have never sold one but
@@stevecampbell1308That's because you're being so damn "shady", Steve. 😐... 😑😐... 😁
Over $10,000 for window treatments!!!😮
The plantiff comes across as a rich house wife with no real world experience and cash to waste. And she went and did this deal without her husband knowing or he doesn't care....
250$ consultation fee ? Just ridiculous
I could see a consultation fee that will come off the price if she does the work... But In the event she chooses not to go with her, she would return half...
@@angelaame6148I think you are missing the point of the consultation fee.
That actually is cheap bcuz if you go to the doctor they charge like $400 but that's where most insurance comes into play
LOL a I hired Home Depot to install my shades on 7 windows in my 1 bedroom apt. Cost me $200
Honestly 250 for a consultation and should’ve been 250 for the second time… the designer got more money then she should’ve i hate when they over charge customers when obviously they don’t have a great portfolio… (she didn’t even argue her experience and expertise) but whatever…
Judge Marilyn's hair is beautiful!!
The look on the plaintiff's face when she lost was priceless 😂😂😂 pay the lady😂😂😂
The judge knows that the lady got scammed and just let it ride because of how gullible she was in general. The split was punitive for the plaintiff, the logical judgement was subtract a second $250 for the 2nd consultation and award the plaintiff $1150
Deposits are non-refundable. Unless there's a breach of contract. There wasn't.
@@sufferedlearnedchangedthere was no contract 😂 judge said it at least 10 times soo what’s your point
@@sufferedlearnedchangedthis literally makes no sense lol NO CONTRACT
@@sufferedlearnedchangedM literally said there was no contract or any terms of a contract because they didn't even have a price or know She was going to be doing the actual work so you can not have any type of written or verbal contract without setting the terms of the contract a contract means both parties are relinquishing something one is paying money and one is doing work for the money the fact that the defendant got to keep 950 is disgusting and would never happen in a real courtroom
IN MY VIEW
1. I go over with the designer a simple explantion of what I am looking for over the phone. 2. Arrange a consultation meeting, always asking if their is a consultation fee. 3. We meet in person to go over the business at hand and any contracts involved.
I would hire an interior designer, but one thing she has to do is to buy items out of Lowe’s or Home Depot.
Im hood. I find the old bed sheets and small nails ….
0:38 "And running around like a chicken for her." 😂😂😂
Such, first world Problems!!!
I would’ve told her to the $250.00 from our mutual friend. Showing up on my doorstep to look over a job and present me a bill for a consultation. Huge red flag
Defendant is a con. Who says “well my friend should’ve told her”? Damn
Okay but why is nobody mentioning the clown 🤡
People mention Harvey all the time 😅
Judge pulled a King Solomon, split the baby😂
As soon as someone says "ye know" my mind instantly screams liar.
even if someone might be telling the truth lol
2 - 3 hours & she gives her a cheque that doesn’t explain what she is buying 🤪
What…were they drinking wine at the time 🤪
FYI … Walmart sells some nice shades and you can put them up yourself
It never ceases to amaze me how ignorant people are. Especially when we live in a time where everyone has a cell phone in their pocket or purse, so if you really want to educate yourself on a topic it's really not that hard. But seriously it should be common sense that whenever you're dealing with anyone on a business level, everything you're expecting to be done and the total price should be done in writing. If I had someone after the fact try to charge me a consulting fee I would absolutely laugh in their face. It blows my mind how many people just hand over money with no specific terms laid out then cry to a judge.
She's trying to make the service provider pay for her mistakes. She should have done her research BEFORE paying a deposit instead of trying to bring her price down saying it was unreasonable. The service provider should have clear terms. A mess!
They can charge whatever they want if you agree to That's your problem. And this woman clearly has more money than she knows what to do with if she's spending that much on stupid blinds.
Lady is delusional if you cahrge $250 per hour for consultation you better have you business in order. This lady is not not even close, she needs classes on how to properly run a business.
The level of privilege, lack of common sense of plaintiff and defendant is too annoying to continue watching beyond the first five minutes, HOWEVER as a true PC fan I found something to hold on to … the reaction throughout the case on the man with blue shirt behind the plaintiff is hilarious 🤣
Couple sheets of cardboard and a black Sharpie™️ from Wally World. Cut to fit each window edge to edge. Instant black-out "shades".....
Aluminum foil works too 😂
@@lukerinderknecht2982 Can cause "issues" if too reflective on windows facing streets.
Soooooo nobody gonna talk about the 🤡 outside the courthouse😅😂😂😂😂😂
250 for a consultation fee. For blinds. Lolololol. Ridiculous I don't have 250 for curtains
Stepford Wives Vibe
Im in the wrong profession, I can pick out colors😮💨
For blinds??? Definitely not worth that much!
It seems to me a lot of 'professional' businesses in America don't write up proper contracts because half the time they are not declaring their full income, because it seems very strange that an interior decorator doesn't establish in a contract, exactly what she will be doing for her client. The plaintiff was so naive, I'm surprised she has survived this long...
If someone decides to go with you why do people charge consultation fee ??
I always try to support small businesses when all possible, even if it's slightly more expensive, however I'm on a pretty tight budget and when push comes to shove I've got to purchase from a company that I can afford. Fair judgment on this case.
For that price. I'd buy flat king size sheets and make my own curtain. I made all my home curtain sheets into some beautiful curtains . In our 3 bedroom home. Living room , dining room bathroom. There were 5 other ladies that had done their homes. We all lived in a nice mobile home park . We were neighbors next door to each other. And just became friends. We made other decor for our homes. Back in the early 70's. It's just that was the thing.
A $250 consultation fee! No thank you!
My curtains were 11.99 at walmart
$6400 for curtains?! $3200 for “labor?” 😱😱😱
What is a "cur-in"? Sound like a lot of trouble.
Doug was feeling the sister 😂 💀
I have never lived in a home that had window shades. Never figured that shades were needed.
Doug was thirsty for the woman in the pink at the end
Who in the world would spend THOUSANDS of dollars on freaking curtains? Are they sewn with gold?
Someone needing to desperately impress.???
People with money? Maybe custom made?
You're a Walmart or a Dollar Store type of person right..
@@johnsradios484 can't be that custom when she found somewhere else for cheaper 😁
@@52Rambler why are making that assumption, lol? Seems a bit personal for you. Have a gold toilet seat, do you?
Typically a deposit is non-refundable because when you’ve committed to a contract, the contractor purchases the goods for the work. It could be custom choices that the contractor won’t be able to use on for any other client. If it’s not stock items the contractor should keep the deposit and the plaintiff gets the purchased items.
Well the plaintiff obviously has money to spend, defendant was ripping her off i believe.
Home Depot is the same. You gat a consult and they come and measure. The consult fee is waived if u go with them. Otherwise, it’s for their labor.
Mine cost over 8,000 20 years ago and they weren't even top quality. It's expensive to cover large windows, and have remote controls for windows over tubs, etc.
lovely ladies
Hmm I had a sprinter company come out to give me an estimate to zone sprinklers for us. This joker tried to tell me it was a $ 80 charge for him to give me estimate.. I literally laughed in his face and told him to piss off.. No one said anything about a charge for him to come out to give me estimate.. I called the number and I told the lady that this crazy ass joker was trying to charge me $80.. I told her i'm not paying shit because no one told me about the charge, I would of NEVER had him come out in the first place.. He literally sat out in front of my house for a 1 or 2.. But, I didn't give a rats ass.. It was his time he was wasting... Let people know up front if there is a charge don't wait until your done... Thats a damn scam!
Wow …sis must have that bank
I want to see the house
I know that's right 🤔the house that has 11 rooms 🙄
Plaintiff was not very smart to start without a contract. Also, am I wrong or did all those women look exactly the same? 😅
Who the hell does that defendant think she is $250 for a consultation fee that’s outrageous
The question still remains, does the plaintiff's drapes match her carpet? 😂😂😂😂
Must. Be. Nice. IJS!!
Only lawyers get away with this nonsense..
$350.00 to send a fax
The first thing you ask is "Do you give free estimates?"
What does the baliff take from the judges desk?
Maybe even the plaintiffs friend was getting a cut, she never told her about the consulting fee, defendant saw an opportunity to make a quick buck, over pricing all the materials.
I gotta get into the shade business
The chick in the pink tho 😮
Defendant is a person that stabs people in the back . The neighbor had very poor judgment in recommending this person .
If I was the judge , I would have returned all the money to the plaintiff , including the $250. The defendant didn’t do anything except show how greedy she is, and how stubborn she is in keeping money for doing nothing.
Legally, if there was a contract, the defendant would be compensated for her damages . There is none.
To say that she agreed to pay by a contract , is like saying the plaintiff gave the defendant a gift for nothing , which is certainly not the situation for deposits . The person is rather tricked and agree because of hastiness .
250 dollars an hour can buy you a good lawyer.
what is on the blue paper that douglas hands the judge and why does he take it back i've always wondered?? 😭
My guess is she needs guidance prior to buying milk.
Lol
People will try and take advantage from a mile away smh
Shade lady is a scammer
Gee, my shades came from Walmart and Home Depot. I must be doing something wrong.
people love giving money away, hey best friend
Holy Jesus the defendant is a rip off!! My stepdads Mom does blinds, curtains, pillows etc. for home-a-romas and it does NOT cost this much.... Always get different quotes
You dont give a deposit then research it cheaper and say never mind give me my money back
CurTains, not cur-ains.
I have money for designer shades...
I wish I could have these money
People with too much money 🤣 I always find rich people getting bamboozled by things that are really overpriced rather hilarious. They have so much money they don't stop first to look up prices. Yeah...$2500 seems normal for shades 🤣🤣
I would have given defendant another $250 and that’s all.
Do window coverings really require running around like a chicken?
People need to stop judging the plaintiff for choosing to use a paid consultant or for being willing to pay for higher priced window coverings. Those things are NOT THE POINT.
What matters in this case is that the plaintiff paid for two things without having a contract first. She didn’t know about the consulting fee, and that is obviously true since the consultant is not even claiming to have informed her. It was unprofessional of the consultant to expect a friend to pass along the info about a fee and what the fee amount would be. But the plaintiff should have spoken up when she was told about the fee at the last minute:
1.) To point out that it’s not fair to tell a customer about a fee AFTER the consultation takes place. 2.) To make it known that she (customer) is willing to pay for the rep’s time and advice, when given a choice.
If I were in her shoes I would’ve been taken by surprise too and probably would have just paid it without arguing also. So I can relate to that reaction. I don’t think she had a big problem with the concept of paying for the consultation, I think it just bugged her to not be told about the fee in advance so that the choice would clearly be hers to make. She was already planning to buy window treatments that were not the cheapest available so I think she would have most likely been willing to pay a consultant for their time and advice, especially if she thought she would end up with window coverings that were higher end than average at a better price than the other higher end options.
I am really amazed that she, or anyone, would pay a “deposit” on some work or product that hasn’t yet been defined at all! If I had been in her shoes it would be easy to say “No way am I signing anything and putting down any money on something that hasn’t even been described yet, and no price estimates have even been given.” That is just a horrible idea. She should have told the consultant to come up with an estimate and bring it over to the plaintiff’s house on another day in order to get the signature and the deposit. It’s one thing for a rep to assume that the customer should expect to pay a consultant for their time, especially if no product has been purchased yet. But to think that any person would hand over a deposit blindly with no product or price promised is just ridiculous! The plaintiff just made it worse by trying to apply the deposit to other window coverings, while making the same mistake repeatedly - not getting anything in writing and either believing the consultant’s claims that she could get her the best prices, or even just assuming that the prices would magically be lower than they actually were.
I think Judge Milian came up with a pretty reasonable deal. On the one hand I think the consultant was unprofessional regarding paperwork/contacts. With 12 years of experience I think she knew that she couldn’t beat the competitor’s prices but kept stringing the plaintiff along to try to make a sale. So I think most of the responsibility for this mess is on the defendant. On the other hand, the plaintiff can’t just blindly trust every sales person who make a promise to get them a better deal. She let the rep just tell her what to do as though she was a child doing what her mom told her to do. I don’t think this was a very clear cut case so in a way the both lucked out.m by not having lost more money that the did.
Was that lady in the audience sleeping?
The plantiff is beautiful.
🤷♀️