911 Dispatcher - A Day in the Life
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- เผยแพร่เมื่อ 27 เม.ย. 2024
- *2022 NOW HIRING 911 DISPATCHERS*
recruiting.ultipro.com/SOU103...
Spend a day with MetCom Dispatcher Sara Shover as she answers 911 calls, provides information to crews over the radio, provides a behind the scenes tour and lives out a typical day at South Metro Fire Rescue's 911 Communications Center.
MetCom is a secondary public safety answering point (PSAP) handling fire and medical dispatching for approximately 1,600 square miles of Adams, Arapahoe, Douglas and Jefferson Counties. The crew of dispatchers provide service to South Metro, Bennett, Byers, Deer Trail, Sable Altura, Strasburg and West Douglas County Fire Districts.
There are 3 shifts of 7 personnel who work 24-hour shifts. For employment information please visit www.southmetro.org
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"good morning family" that greeting alone has a huge positive psychological impact on employees than the usual "good morning"
I even noticed that he said that an employee was out sick, but didn't have any unmet needs... which implies they are cognizant of the needs of employees when they *aren't* on the clock, too.
My center is so negative
Every time we came on a Saturday or Sunday morning we would cook breakfast - good team building
Wish more bosses knew that!
That is a proven fact
This is such an under appreciated job.
blastman8888 yes she probably gets a little over minimum wage as well 🤦🏼♀️
Kaitlynn Derry $16.08 per hour
I was a dispatcher for 8 years and I made around $9 an hour I’m not sure what city your talking about. But it could be a bigger city but I certainly didn’t make $16 and hour.
blastman8888 As an emergency dispatcher I definitely agree...
Ok she does not get close to minimum wage please don’t say that
Can we just keep hanging out with her on a day-to-day basis? She makes you feel like everything is going to be ok all of the time. We need that right now lol
Tyme, I never would've thought that I'd find you on one of these videos! 😊
yeah you can it's called stalking
Lol I know 😆 it’s her calm voice
yuuuuhhhhuu
Please help me you have people change my kids in the hospital Chicago Illinois doctor madamba and doctor tana tarsha 🚨🚨🚨I delivery my kids in 2011 and 2014
“Amanda is out sick, we called and checked on her, she has no needs.”
I’m an emergency room nurse and when we call out all we get is attitude and gossip. I’m so glad you take such great care of your work family! Thank you for everything you do! First responders save lives!! We appreciate you!
Having worked in both my self working in a hospital your a number. Especially when you’re living and doing everything for 24 or 48 hours (depending on department you work for). The fire department and police department are a lot tighter than working in a hospital.
Not trying to start anything but when working in police and fire departments it’s cause something is bad is happening. When in the hospital you’re usually in a safe, regulated environment. And if it’s not you call….? Typical answer is hospital public safety, that’s the hospital’s police, and usually they’re the ones calming down and protecting both sides.
He ment no needs as in work wise not sick wise
My mom had a seizure and passed out a few weeks ago. The dispatcher I was on the phone with was an angel. She kept me calm and sane during the scariest time of my life. This job is so under appreciated 💕
@Perfectly-imperfect That's how we roll! Thanks for the kind words. Hope your mom is okay.
I agree. Dispatchers are definitely under appreciated. They are the true heroes!
Their are a holes that abuses the ones they save
How is your mother doing, did they do anything for her in the ER
Same
I just looked up their average salary. Shockingly low. Why do essential jobs like this pay so poorly? Honest question
People dont like paying taxes
Josue Palomares maybe instead of keeping everyone on welfare and giving way to much support to illegals we should give officers, EMT’s and other services higher pay
Jett Jones maybe instead of bailing out large corporations, and spending 1 trillion on murdering people in foreign lands, we pay larger essential worker salaries, and increase much needed social programs for Americans? Your idiocy is laughable
How low?
Good old supply and demand I suspect
She looks so tired 😩 yet is still very efficient in giving and receiving information. Kudos to her.
Poor girl needs a vacation
HI, Im a former 9-1-1 dispatcher for over 10 years and i gotta say you did a great job on this video if anyone has any wishes of wanting to be a dispatcher this is the video to watch, and you are a great dispatcher, your lucky to work for an agency that has such nice technology too. Again thank you for what you do!
Donny what’s the weirdest call you got?
Thank you for your service. You guys never get recognized for everything that you do.
What's the scariest call you ever got?
Can You Send Them To My House 3440
Thanks for your service too!
Her voice is so soothing.
Good, she can comfort distressed people.
look at her eyes XD that's why lol
Yes, we have to maintain that calm, even tone, both on the phone and the radio; that not only calms our callers, but it keeps the responders from getting amped up before they get on scene.
@@DoctorDispatch Exactly we're already amped up as is depending on the call
OMG 666 LIKES
I am in dispatch now for 6 month after 16 years on the street as a fire fighter and paramedic ! It’s completely different and it’s hard work !! Many of us on the street think it’s easy phone picking stuff... NOOO IT ISNT !!
51HankySpanky my words ;-) thx a lot buddy
Thank you for what you do!! I've applied (3) times here in Virginia Beach but I was denied because I can't pass the "Horton Test". It's a personality test. (?) My scores were so good in the prac-app that I didn't have to re-test THAT part for a year! Just come in and take that stupid Horton test. I was a linguist in the Marine Corps and I've been retired now (5) years, but I'm still addicted to the fast paced and adrenaline pumping days and nights! Thank you for what you do! I'll keep trying!! Stay safe out there!
I'm also dispatching now for about 7 years after almost 12 years as an Officer. I now understand what "multi-tasking" means... I thought I knew the definition of multi tasking as an Officer, but nearly as much as an Officer, you use that skill here, too, and in many instances, to a higher degree...
@@justlooking4771 Keep trying! Hope you make it.
Hi, I'm interested actually I wanna be one when I grow up. 13 years at the moment. Is it stressful?
I cannot fathom how they do their jobs at 911 but the few times I've had to call they have all been so positive and professional. Thank you to ALL 911 dispatchers for being there when we need you to be.
@Powerpatriot Thanks for the support!
Forgive my Laughter
I have a Condition.👿
👿th-cam.com/video/WrWznLQLIuw/w-d-xo.html
I love how everything is setup in a simple way, and how she's got all sorts of tools at her disposal like the cpr monitor thing
yeh that was really cool! i didnt know that existed.
I’m impressed with the alert of someone calling out sick and following it up with, “she has no needs.” And, “good morning family.” What a wonderful place to work from the looks and sounds of it. Such a tough and under appreciated job.
Standing ovation for these guys - thanks so much for what you do. 👏
Please help me you have people change my kids in the hospital Chicago Illinois doctor madamba and doctor tana tarsha 🚨🚨🚨I delivery my kids in 2011 and 2014
I can barely handle looking at one screen lol this takes multitasking to a whole other level ..wish this was a whole series...plus this lady makes me feel so calm an relaxed
It's just so that all maps and systems are available quickly. In theory you could get away with one large screen. Problem is you'd have to shuffle back and forth between tabs and stuff.... No time for that.
Lol that’s not even the hard part, it’s listening to the caller, the radio, and another dispatcher might be asking questions or relaying more information to you all at once
I was a police dispatcher for a year. It was the hardest job I ever have to do and it is true when they say it takes a special person to do the job. My hat goes off to all the dispatchers out there.
Omg I can't believe they sleep at work. Would've never thought. But then again I didn't know their shift was 24 hours long either
for sure you would need sleep on a 24 hour shift!
I’m an in home care taker for older people / people with disabilities and we have people who do just sleep shifts . It’s minimum wage but a lot of our clients just need someone with them at all times just in case of emergencies . I’m a house supervisor so sometimes I’m at the home for two full days or longer . I shower here and eat here , pretty much live here . There’s lots of other jobs that you can be paid to sleep as well .
@@ChaosPeace2000 I am interested!! Plus I love the elderly anyway. Please, direct me towards the right company. I live in Virginia, hopefully I could get in the same company as you. Btw, would I need a car for this position?
Yeah that's crazy the dispatch center in my city does max 12 hour shifts
Not all dispatch centers run 24 hour shifts. A lot are 8-12 hours.
Can't like this enough. I dispatched for 7 years, mostly night shift.
Was it hard staying awake?
@@mnaviator3759 they sleep during the day
J L what’s the weirdest call u ever got?
J L that must have been hard
@@mnaviator3759 Once you get acclimated, 2 AM feels like 2 PM. The trick is to keep close to that schedule on your days off, so as not to upset your body's internal clock (Circadian Rhythm).
I dispatched for about 10 years and I sometimes miss it! It was high stress and long hours but I made life long friends and learned a lot about handling bad situations, with calm and clear thinking. This is an under represented profession. My respect to all those who have gotten used to jumping into an already warm chair at the beginning of your shift.
I am so happy that we got to see inside a dispatch center, for longer than 10 minutes. I have been dispatching for 8 years. We run 12 hour shift; I cannot imagine dispatching for 24 hours. We dispatch for fire/ems, law (town/county), answer 911/admin lines. Every dispatch center is different, but I agree that family is the biggest positive aspect when working in a center.
Me too; 12 hours is PLENTY!
thank you for what you do.
you work 12 hours a day?
@@Jewel247247 yup, 10 years now. We rotate monthly (every 14 days) to days/nights
Wow do you like it? Why do they have to sleep there? Don’t you get to go home
I'd love to see more of dispatch!
Good job .
Been doing it 16 years in Western Pennsylvania. It takes a special kind of crazy to do what we do. The ability to calm a person down in there darkest hour and still get the info for the crews responding can make all the difference in the outcome of the incident. We are the first, first responder. We have the greatest job in the world in my opinion. Stay safe!
______ What is it like on ur 1st day ever as a dispatcher?? (I’m thinking about going into the field)
Agreed some days I miss it and some days I don’t
thank you for what you do, please have mercy on the callers!
Thank you for your service!
@@ruth4815 sorry for the delay in responding...the first day is overwhelming. you never stop learning and things are always changing. you have got to be openminded and stay on top of everything.
I could never do this job. Drownings and heart attacks, to know that a person's life depends on me. It would be to personal for me. Kudos to all who do it.
your not a cool alpha sigma male to handle these jobs 😎
Then i guess you really can’t imagine the nurses and doctors who actually have to know what to do to save a person’s life…
I did this for 38 years and it was enough!! Hats off to those still in the comm centers!
This dispatcher is awesome. She has a very pleasant voice, she is friendly and seems very well rounded. Great job.
This is incredible! I know that police officers go out and take car of the call but I think call dispatchers are EXTREMELY! UNDERRATED appreciated job. just look at all of the difference screens, people, scenarios, and so much more that they have coming in and have to maintain at the same time. Wonderful. Thank you for your service 🙏🏾
Awesomely said!!
As a LEO I can't imagine life without dispatchers. They do some of the most stressful and thankless work imaginable. Much love, it takes a special sort of person to manage dispatch.
She so fast and calm. I could never
Just wanted, to thank all the 911 dispatcher's. You all are Hero's. 👍👍👍👍
@Gerald Murphy Thanks for the support!
family is just extra people
it must feel soooo good when you know you save someone's life by answering the call
@Ryan W That is by far the most rewarding feeling there is.
it must feel so good when you take that bite of that lovely phone covered in glazed chocolate
I’m a 911 dispatcher in southern Indiana. Absolutely unreal the amount of funding South Metro has. You guys are very lucky.
i cannot imagine what it looked like in the dispatch centre on 9/11
Her deameanor and soft spoken voice is the cure for CoronaVirus
U have to be when u got people panicking and worrying the training she received proberly helps her to keep yourself calm and composed as u need to sound calm and reassure who ever is on the other end of the phone that your sending all avaliable help to them and that the question and info ur gathering isn't slowing the response down I used to dispatch ambulances in London UK in early 2000's
peter watkins no shit
Totally what I was thinking !
If only it were so!
Jumper please not with the negativity 👎
Anybody remember the show "Rescue 911"? Use to watch it EVERY night with my brother before bed. This brings back those memories.
I use to watch it with my mom
Yes! Watched that all the time.
one of my favorite shows. It is on youtube and peacock just if you feel like reminiscing.
When I was younger i matched the movie called "The Call" which was what made me interested in being a dispatcher. Now that I'm in the Navy and exploring different career paths for when I get out, I've been watching videos like these to see if being a dispatcher is actually something I think I could do.
Oooo thanks for that I’m going to watch that movie tonight! Looks good.
the call more like icecream chocolate flavored with nuts
So what'd you decide?
I am a former 9-1-1 Dispatcher who worked for a rural North Tennessee county from, 2013 to 2021. I hung up my headset because I turned 62 and decided I was too old to keep doing dispatch. I am very impressed with this video presentation! I especially love that your dispatch center actually has WINDOWS! The one I worked in didn't have a single window. I appreciate what you and all 9-1-1 dispatchers do!
The first lady is from Michelle Khare's video where she tried being a 911 dispatch
damn i didnt know they basically lived there and were pulling those kind of hours
I am an EMT working 911 and critical patient transports in Columbus, GA. I am very impressed with how she handled giving instructions for the medical calls that she answered. I promise not all dispatchers handle that so well! While we are all working for 24 hours straight and can sometimes get frustrated at one another, I love my dispatchers like siblings. Great Job to these dispatchers for giving great instruction over the phone and with making sure that the medics and firefighters can do their job as efficiently and effectively as possible!
After nearly 30 years on the 'other end' of the radio this has to be my all time favourite video. Thank you Sara, and all of your extended 'family'.
South Metro seems to care for its employees AND the people they serve! It’s awesome!
there's always comments in other videos about the lack of sympathy or urgency in the voice of dispatchers but we have to realize they need to transmit calmness to the caller and even for their own sake they have to stay calm to be able to think clearly. this one really portrays it!
Holy moly, her voice is so calm. If I ever had to call 911, I hope this kind of operator would pick up the phone.
Michelle Khare brought me here. Not even mad. thank you!
From a paramedic, thank you to all the dispatchers for doing what you do! I give you all a lot of credit, having to multitask quite often all while trying to give us the most up to date info and helping to keep us safe! Keep up the great work that you do!
@Betty Smith Thanks for the support!
Super glad they get all those amenities to help with both their mental and physical health.....such a thankless job!
As someone that has been deeply involved with opiate addiction Sara helping that guy administer CPR can be absolutely life saving and gives me chills.
here from michelle’s video because I needed more sara in my life
Holy crap I thought they just answered a phone that is soo many screens I have so much more apprecitation! This is an amazing video!
they just have a nice convo dont understand how they get money tbh
@@baguette1590I think it’s because the rescue team wouldn’t know what call they’re getting or where they’re going if it wasn’t for dispatch. So I think having such an important job would result in some form of payment.
Probably the best In The Life Of vlogs to date. Well done. It all starts with communications. Always wanted to do fire dispatch, but that was a previous life.
You can do it
Thank you for what you do. Unsung heroes of the first responders.
I am amazed by their work. It’s so comfortable to known people are there for us 24/7 365.
Those desks are freakin' amazing!
yes
South Metro looks like an amazing department to work for. And that dispatcher is dialed! She is amazing! Great job South Metro!
I went from a career in fire to doing dispatch temporarily (long story). Turning in my letter of resignation tomorrow. Dispatchers are so under appreciated. It is insane the amount of skill it takes to be a dispatcher, let alone a GOOD dispatcher! It is a completely different beast.. God Bless them!
currently on the hiring process and im honestly so nervous but watching her helped me feel more confident and reading the comment helped me see that you DO make an impact on people's life, I hope I can update this comment with good news in the near future
How did the hiring process go?
Did you get the job?
How did it go? Did you ever start working?
wow......
nothing like the movie "the call" with halle berry
Eric J. It seemed pretty similar
I love that movie tbh. So sad tho
It's nothing like the TV show "9-1-1", either.
So interesting! I worked at PBSO decades ago and found the dispatch unit fascinating! Thank you for your service!
PBCFR here!
13:14 note how calm she is. She is about to begin giving a man instructions that could save his wife's life.
I’m a dispatcher too, and can I say you seem great! You explain things so well and you have such a soothing voice. You are a true professional.....I hope your center knows how lucky they are!
As a former dispatcher for a small town, y’all got it MADE!! I love the family environment, the set up, and just all around great work experience! I’m ready to get back into it!! ❤️ thank you all, for everything you do!
Sara... Thanks for sharing the video with everyone. As a former PD Officer, the importance of the Dispatcher's job isn't lost on me. Thanks for all you do. Stay safe. :)
She featured on Michelle knare TH-cam as well thank you for ur service hero
Sara has such a calm and loving voice, my heart goes out to everyone involved with the rescue service, especially her. You can tell she has done a lot, I really hope that the meditation she mentioned truly helps.
I watched yours and Michelle's video. You are doing a great job, keep it up!
Oh earlier today I watched the video of her with Michelle 😂
SAME!
I always wanted to learn more about how a police dispatcher works - very good short-documentary. A lot goes into the process, it makes you appreciate these hard workers even more. Thank you for your service.
Anyone here after the Michelle Khare video? What dispatchers do is so wonderful!
OK, I dispatched for 30+ years and left close to five years ago. I was a firefighter before that for six years. I miss working radio and the equipment and technology you have has improved incredibly well since I got out. I wish I had that environment to work in, even with the 24/48s! I worked in the Midwest, not the Denver area. Good work y'all.
Best video of 911 dispatching I’ve seen. I’ve seen quite a few! Thank you for all you do!
Love the teamwork and family environment. It's so important to know you're supported.
So much respect for you guys!! You dispatchers are so underrated
Outstanding clip. Thank you Sara. South metro is lucky to have you on their team.
I just came across this video accidently. Her voice was so calm, confident and reassuring. Hearing that voice would go a long way in making a caller feel like the person on the other end has got this under control and is sending help which would be a great comfort to someone in distress. I have always wondered what it was like to be a 911 dispatcher. I knew it had to be a hard job but seeing all the screens and listening to her explain what each screen is for and thinking about how on your game you would need to be all of the time makes me feel grateful for the people who do the job day in and day out. Thank you to all of the dispatchers out there!
IJUSTCOMETHISVIDEOACCIDENTLYHERVOICEWASSOCALMCONFIDENTANDREASSURINGHEARING
This is such a great video. I've always wanted to see a day in the life of dispatch and this is the best! This dispatcher is so calm and truly talented at her job!
Huge respect to all first responders and dispatchers out there 💙
I have been dispatching for almost 10 years . We just got the Cad system about 2 years ago and I am loving it . 911 dispatching is not for everyone but if you can keep a cool head, soft tone and keep yourself informed on whats going on in your area you will do great . It is a job to be proud of .
im watching this after not passing two different counties dispatch testing. this was my absolute dream job. it breaks my heart knowing i may not have the opportunity to work in this field, but videos like this sure do help lessen the blow a bit! i can vicariously live through these incredible people!
Thank you for what you do my sister is also a 911 dispatcher and she tells me and my family about everything and how hard it is for her but also how much it’s impacted people she achieved a lot and she’s still working her way up by giving it her all. She’s been my motivator for so long especially when I graduated she told me to keep pushing myself and eventually I will achieve my own. Thank you for all you dispatchers all over the world and stay safe during this situation
Thanks Sara and staff for what you do. You're awesome 😀
Very awesome, what I’ve noticed about South Metro as a whole is that they really care about their employees. Thank you so much for these videos. I can feel the family atmosphere through these videos.
Mad respect to dispatchers
best behind the scenes video of a 911 operator i've seen. Incredible work!
We need more dispatchers like her! Thank you so much!
major respect for dispatchers. a lot of sacrifice for the general public. exactly what you would want; a very professional, competent and calm voice responding to a call when you are having a horrible day.
This was very interesting to watch. Thanks for sharing it with us! I never realized how much work, stress and technology is behind each 911 call.
Sara, good video and great work! You rock!! Glad good hearted people like you are in this 911 dispatch line of work so critical you have great communication skills and feel your positive energy as well. God bless you and the rest of your dispatch family.
Thank you for all your hard work!! You all are heroes! I could never do that job.
Thank you for everything your doing right now!!!! We need more people like you that sacrifice. Keep doing what your doing!!!! God bless you!!!!
Great video! I am a firefighter and emt and it is nice to understand how much pressure is on dispatch at a given time. Thanks for what you do!
THANK YOU Sara and the rest of the family 🤎💜💙💚💛🧡💗💓
All of you are heroes, we have our heroes here in Calgary Canada . Thank you for all you do and God Bless you all
Awesome video! That’s cool the dispatchers do the 24/48 shift like the firefighters. One of the cooler videos you all have put out! Thanks for your service!
Can you do a battalion Chief day in the life
Cade Cuevas is will be cool
to see it
Cade Cuevas nice name
Would love to see a battalion chief day in the life to
Thank you 911 Dispatchers, you are all amazing people!
this was recommended to me after watching you featured in Michelle’s channel. Y’all are amazing. Thank you for all you do
I work as an emergency dispatch in Sweden and i enjoyed this video! Always nice to see how others work and how you do it over there :) so much is different but some things are very similar :)
I loved this and I saw u in Michelle episode how she had a job
As an EMS volunteer, I absolutely love this video! Thank you so much for posting!
I was a truckdriver for 20 years and decided to take a chance and take the civil service exam for a public safety dispatcher and this was one of the videos that helped me decide to take the leap and happy to say, I am now an official 911 dispatcher.
Congratulations! I am so proud of you. The perspective that you bring with you from your background of so many hours on the road is going to be a tremendous advantage to you and those you serve. Thank you for your service!