As a dispatcher, thanks for showing us some love. I also understand the anxiety you felt sitting in front of all the screens. I had the same feeling when I started.
‘Im not going to tell you where it is in this building’ …. Whilst stood in front of the building directory that states operations centre in the basement ……
Thank y’all dispatchers for helping out the community. I am a volunteer junior firemen and i just thought i would say thank you. There job can be very stressful. when I get older I am going to be a fire fighter and a 9-1-1 dispatcher as well and hopefully a state trooper or deputy or police.
Great video. I enjoy seeing the various communications centers. As a retired dispatcher, when I first started, we were using hand written call cards, and no screens, etc; we only had map books. You really got to know your territory. Also, when I first started, we didn’t have 911 fully operational.
As a Systems Engineer, you should have spoken to the I.T. Department or Service Provider as well! Would have loved to get a look at the backbone of the operations.
as someone who spends 24/7 on a PC with 3 screens for gaming/editing/coding six screens is not much of a steipup the biggest challenge is just knowing where keys/keybinds shortcuts. Really amazing networking/inferstructure they setup.
Awesome. Have visited there several times, most notably during the transition/move from the Hazlett Building over to 911/800mhz , was accompanied by the late Tim Campbell and Andy Dinniman. A lot has changed, very professional operation.
My entry into the fire service was back in 1988; on the second floor of the center firehouse in Amherst, Massachusetts for what was then Hampshire County Fire/EMS Dispatch (Massachusetts State Police handles it all today). It was the "old way" of doing things, the only computer in the room was to enter the calls at the end of each shift. It handled, of course, the town of Amherst, along with every other town within the county (except for Northampton). The only way to save from "dropping the ball" was a button under the wooden desk that would rewind the dictaphone tape ten seconds to re-hear an address. There were three radios, a pager encoder, and two telephones for equipment...along with an index card drawer and a large map on the wall. The area is home to many colleges, five of which are located in Amherst. As a result, many of the calls were for UMASS Amherst...lots of them false on a "party night." When it was quiet, I sometimes would listen to FDNY's Brooklyn dispatch center...as a result of a "skip" up in the troposphere...they were 176 miles away. One voice I got familiar with was the legendary Warren Fuchs, who I ended up befriending many years later. As a matter of fact, as I was typing this...the phone rings...guess who it was? I answered, "Chrissakes Warren, what are you psychic or somethin'?"
Great video , interesting look at something the public usually doesn’t see. But what was with the fake cup of coffee the assistant director was holding?! Lol
I done some dispatchering with a friend who is a 911 in ramsey Co ems and the night Justine Damone was told by my friend BEV and she told her to stay indoors and if the cops would need too talk to her they would come to her home.
My county communications center trains all staff in both call taking and dispatching and dispatchers are expected to handle fire, ems and police radio calls, not just one or the other. This better utilizes resources. A central dispatch center like this is better than the police having dispatchers across town and the fire and ems dispatchers somewhere else. Situational awareness is important, that's why my county ensures that a single dispatcher can talk across all agencies.
Is there any call centers that you have to dial the manual phone number in the United States? Since the employees are in a dark room all day do you tell them to take vitamin d3? do call canters have "bat phones" to other call centers? What happens when you get a landline call from a VoiP phone service provider? example skype, vontage, google phone where as they tell you don't dial 911 for emergencies you have to dial it manually other wise you will get the wrong center. What happens when a dispatchier oand/or call taker cell a emergency phone call from one of their own? how is that handled?
They use that sound to make sure people take note for an important update to a call. Everything is customized and using a noise people won't here hear often is best practice to ensure it's noticed
The Ass. Supervisor said they get about 1000 calls a day - the Dep. Director said they have about 1000 _calls for service_ (meaning, they dispatch a unit), sooo... which is it? Because I highly doubt that these numbers are even roughly the same. Any dispatch center I have come across has a huge chunk of calls that are NOT calls for service.
So what are the other calls for? Complaints? Someone doing something? Attempts to make calls to India, where the country code is 91? Hangups? Bunch of callers telling em something they already know and responding to, like an accident or fire?
@@centredoorplugsthornton4112 Well, let's see... so there was: - There is a car parked in my neighborhood that I don't recognize. - Somebody left trash on the sidewalk infront of my house. - Did we just have an earthquake? Oh no, nothing broke, I just felt a shifting... - Can you tell the fire enging blocking the street to move? I need to get to my job. - What's the opening time for McDonals's on 2nd Street? - The Pizza Hut won't take my order over the phone!! - Can I just talk to somebody? I'm so lonely. - I got a speeding ticket and I want a supervior here, now! - This store won't sell me beer even though I showed him my ID several times! - Can you help me do my math homework? - I need a new passport. - Can you give me the number of the mayor? - I think I have a sunburn. - The snoe has not been cleared from my street. Send somebody out here! - etc. And that's just this week...
I have done electrical for 911 centers and the ones we worked with were unbelievably arrogant. As a firefighter now it put a terrible taste in my mouth. Our pages suck. 0 respect
As a dispatcher, thanks for showing us some love. I also understand the anxiety you felt sitting in front of all the screens. I had the same feeling when I started.
Thank you for all that you do.❤
May God and Jesus bless you.❤
Dispatchers never get the credit they deserve. True first responders
Thank you for all that you do
As a dispatcher for Montco appreciate you showing the rest of the channel what it really is about!!
‘Im not going to tell you where it is in this building’ …. Whilst stood in front of the building directory that states operations centre in the basement ……
😂😂🤣😂🤣
Plus every room number, the elevators with floor labels, and walks you through the floor to see exactly how you get there. 🤨
Thank y’all dispatchers for helping out the community. I am a volunteer junior firemen and i just thought i would say thank you. There job can be very stressful. when I get older I am going to be a fire fighter and a 9-1-1 dispatcher as well and hopefully a state trooper or deputy or police.
Great video. I enjoy seeing the various communications centers. As a retired dispatcher, when I first started, we were using hand written call cards, and no screens, etc; we only had map books. You really got to know your territory. Also, when I first started, we didn’t have 911 fully operational.
UNSEEN HERO'S ! THANK YOU ALL ! GOOD ONE BROTHER MIKE ! 🇺🇲
Great job! Love my coworkers!!
Great job as always on your videos. The quality of your videos keeps getting better and better.
A great video highlighting THE best dispatch center in the Philadelphia area.
As a Systems Engineer, you should have spoken to the I.T. Department or Service Provider as well! Would have loved to get a look at the backbone of the operations.
as someone who spends 24/7 on a PC with 3 screens for gaming/editing/coding six screens is not much of a steipup the biggest challenge is just knowing where keys/keybinds shortcuts. Really amazing networking/inferstructure they setup.
Great Job B! Congrats!
Awesome. Have visited there several times, most notably during the transition/move from the Hazlett Building over to 911/800mhz , was accompanied by the late Tim Campbell and Andy Dinniman. A lot has changed, very professional operation.
Always intriguing to see what being a dispatcher is, And how a Dispatch Centre works.
Thanks for watching
Mike are you planning to do Delaware County or Montgomery Counties radio room as well?
@@frankies6770 we need the invites to make that happen. So if you know someone let them know and invite them
@@michaelborrello9944 I have one or two people I can possibly get ahold of for Delaware county
Just going to take a wild guess, from the sign at 1:24 and the no windows its in the basement
My entry into the fire service was back in 1988; on the second floor of the center firehouse in Amherst, Massachusetts for what was then Hampshire County Fire/EMS Dispatch (Massachusetts State Police handles it all today). It was the "old way" of doing things, the only computer in the room was to enter the calls at the end of each shift. It handled, of course, the town of Amherst, along with every other town within the county (except for Northampton). The only way to save from "dropping the ball" was a button under the wooden desk that would rewind the dictaphone tape ten seconds to re-hear an address. There were three radios, a pager encoder, and two telephones for equipment...along with an index card drawer and a large map on the wall. The area is home to many colleges, five of which are located in Amherst. As a result, many of the calls were for UMASS Amherst...lots of them false on a "party night." When it was quiet, I sometimes would listen to FDNY's Brooklyn dispatch center...as a result of a "skip" up in the troposphere...they were 176 miles away. One voice I got familiar with was the legendary Warren Fuchs, who I ended up befriending many years later. As a matter of fact, as I was typing this...the phone rings...guess who it was? I answered, "Chrissakes Warren, what are you psychic or somethin'?"
Great video , interesting look at something the public usually doesn’t see. But what was with the fake cup of coffee the assistant director was holding?! Lol
Here in my county we have 4 people working. The dispatchers take calls and dispatch them. Not fortunate enough to have designated calltakers.
I just sent this to our dispatch center
Great Video Content
Great video. Kudos to everyone who made this possible!
Dispatchers are one of the most vital links in the 911 system
EOC, dispatch, etc.: Unsung heroes.
SUPER BUNKER!! GREAT VIDEO MIKE!!
I done some dispatchering with a friend who is a 911 in ramsey Co ems and the night Justine Damone was told by my friend BEV and she told her to stay indoors and if the cops would need too talk to her they would come to her home.
30:08 he said the big dispatcher cuss word never say the Q word
Memories of Fire 1 and Fire 2 in that basement!
My county communications center trains all staff in both call taking and dispatching and dispatchers are expected to handle fire, ems and police radio calls, not just one or the other. This better utilizes resources. A central dispatch center like this is better than the police having dispatchers across town and the fire and ems dispatchers somewhere else. Situational awareness is important, that's why my county ensures that a single dispatcher can talk across all agencies.
Is there any call centers that you have to dial the manual phone number in the United States? Since the employees are in a dark room all day do you tell them to take vitamin d3? do call canters have "bat phones" to other call centers? What happens when you get a landline call from a VoiP phone service provider? example skype, vontage, google phone where as they tell you don't dial 911 for emergencies you have to dial it manually other wise you will get the wrong center. What happens when a dispatchier oand/or call taker cell a emergency phone call from one of their own? how is that handled?
Video suggestion: county training academies. I would suggest looking at the Allegheny county fire academy
Why is he holding an empty cup and never drinking and carrying it from room to room?
that lot of work be a Dispatcher I think I like responding to out with my followers volunteer fire departments and help police department
Nice video
Thanks
"My job is to make sure everything works well!"
*Windows Error sound in background* xD
They use that sound to make sure people take note for an important update to a call. Everything is customized and using a noise people won't here hear often is best practice to ensure it's noticed
West Chester, PA local here
360,000 calls a year
The Ass. Supervisor said they get about 1000 calls a day - the Dep. Director said they have about 1000 _calls for service_ (meaning, they dispatch a unit), sooo... which is it?
Because I highly doubt that these numbers are even roughly the same. Any dispatch center I have come across has a huge chunk of calls that are NOT calls for service.
So what are the other calls for? Complaints? Someone doing something? Attempts to make calls to India, where the country code is 91? Hangups? Bunch of callers telling em something they already know and responding to, like an accident or fire?
@@centredoorplugsthornton4112 Well, let's see... so there was:
- There is a car parked in my neighborhood that I don't recognize.
- Somebody left trash on the sidewalk infront of my house.
- Did we just have an earthquake? Oh no, nothing broke, I just felt a shifting...
- Can you tell the fire enging blocking the street to move? I need to get to my job.
- What's the opening time for McDonals's on 2nd Street?
- The Pizza Hut won't take my order over the phone!!
- Can I just talk to somebody? I'm so lonely.
- I got a speeding ticket and I want a supervior here, now!
- This store won't sell me beer even though I showed him my ID several times!
- Can you help me do my math homework?
- I need a new passport.
- Can you give me the number of the mayor?
- I think I have a sunburn.
- The snoe has not been cleared from my street. Send somebody out here!
- etc.
And that's just this week...
What state is caster county is located
Pennsylvania
West Chester, PA
Chester County has no highways comparable to I-95 going through Philadelphia with 160,000 vehicles a day.
Do you know I called 911 before? 2:17
No service cellphone No No power telephone service
I know a daulphan county dispatcher
Do you know I called 911 before?
I have done electrical for 911 centers and the ones we worked with were unbelievably arrogant. As a firefighter now it put a terrible taste in my mouth. Our pages suck. 0 respect