Veronica Turns $100 Credit into Zero Due to Customer's 'Credit-less' Behavior! 💸😆
ฝัง
- เผยแพร่เมื่อ 12 มิ.ย. 2024
- #viral #viralvideo #foryou #customerservice #trending #animation #worklife #comedy #customerservice #humor #funnyskits audio credit - @customerserviceacademy
- ภาพยนตร์และแอนิเมชัน
I have NEVER had a customer service rep do anything but bend over backwards to help me when I've used the simple phrase "I know the company limits what you can and cannot do in assisting customers, but if there is ANY way you can help me out here I'd really appreciate it"
"Limits my ass!" *hands you the keys to the company*
Damn thats different from the netherlands
Here they mostly only show attitude cuz they know you cant do shit
I've had the same experience. Kindness and understanding get you far more than anger and attitude. It's also rare, judging by the surprise I've heard from reps over the phone when I treat them like a fellow human being - they're so used to people using them as a scratching post.
Rule #1 when dealing with customer service being nasty to the rep only gets you closer being transferred to Tone😂🎶🎵
@@JensMorrison i LOL'd at that! good one!
When you get too greedy you only end up losing everything.
Most definitely they will lose everything
Yep, a "Darby O'Gill" moment if there ever was one 🤣
_I'll give ye three wishes, be they great or small; but ye wish a fourth and ye'll lose them all!_
😂😂😂😂😂😂
The one time Janet acted like she had sense lol.
I just like how the credit decreases per attitude given 😂
"A $100 credit is not okay"
"Alright, I wont give you a $100 credit then."
Surprised Pikachu Face
Veronica is a beast!🤣🤣🤣
Always. Bit surprised at Janet having her back, though.
@@mhfuzzball Janet worker her way up to her current position. LOL
Dang. 100$ credit? For inconvenience? That a good deal. I am happy to just get refunded
She was SEEEETHING so hard😆
😂😂😂😂😂
"strangely" being nice to the reps tends to get you more help. Weird, isn't it?
And why is that strange to you?
@@sankarabharathisrinivasan9474Dmon was being sarcastic. 💡
That's a GREAT MANAGER! She not only supported Veronica's decision, but you can tell that she empowers her team to make decisions as well.
I can't get enough of animated mouth/lip/teeth expressions, they are hilarious
Love the supervisor. If she give you trouble “yes 0$”. 😊
I've been offered credit, free shipping, etc., even when the problem was not the company's fault. I don't get why people are so disrespectful to people who are just trying to earn a paycheck.
The answer is because they can. And often supervisors won't even have your back. Case in point, yesterday I had a customer I was trying to schedule a service appointment for her car and she was pressing on the phone buttons while we were speaking. I said I hear beeping and she had the nerve to laugh. I kept going, remained professional even though she kept beeping. All for wages that keep us living paycheck to paycheck. When I became an adult my father told me if you need assistance, treat the person you need assistance from respectfully. More often I'm not when I'm the one providing assistance, I don't get that respect, so Bravo Veronica for doing what I would love to do.
“Whatchuthoughtwasgonnahappen?” 😂😂😂😂😂 #Wow
in my very short call centre career, there was one woman who I was all set to help and she talked herself into an adios muchachos. there was also a lady who was so upset, I gave her the max i could and prioritised the escalation as much as I could.
Does your call centre have problems picking up girls, you know, because of its height?
@@WhoThisMonkey ??
@@airbornezombie7655the OP said “short call centre.” It was a bad joke.
Veronica is my hero!!
My dad taught me this lesson when I was little; _'Do you want the third pancake?'_ Naturally, being a smol, impatient child, I said no, that I wanted the first pancake. Dad then asked me if I would like the _fourth_ pancake. Only took me to the 5th pancake to just say 'yes, please'; dad told me his father got up to 13 before he figured it out~
I wish I could have talked to customers that way.
😂😂😂
Aaaand that is how you get sued....
The court fees will cost you more than $100 😂😂😂
“Get your supervisor IMMEDIATELY” sent me
last time i had issues with a delivery i had to ask if they can offer me anything in return for the problems caused.
it was a month late when i found an alternative that i could've gotten around to if they had communicated with me about the issue - and still business with the same store.
but very slow customer service.
was initially flat out refused, so i just let them know "aight, i'll take my money elsewhere next time and just share that experience to avoid others having to deal with this." suddenly there was a giftcard available.
it's just really unrealistic that you'd be offered anything at all without prompting it.
if that ever happened i'd thank that person for the consideration and not start arguing.
i'll never understand starting to argue and fighting like in this little sketch.
I love Veronica....
❤I wish I could be like Veronica
Veronica seems kinda mean at times
Stumbled upon your channel 😂 and am sad that you don't have more videos
boy I WISH my call center jobs had given me this much autonomy!
Awesome supervisor 👍
The best
Ungrateful tail self 😂
Take the $$$ and run...
I wish we were allowed to talk like this at my job but I’d get so fired 😂
If you ask nicely usually you shall receive
There is a small complexity being glossed over. If she’s offered a credit in compensation for what happened and she accepts, she then can’t sue for damages. Sometimes $0 is better than $100.
"you want me ta--OK" loll
Depending on the situation, the asshole-card can be transfered real quick to the customer service.
Just tell her to keep the credit and close the account. Back to basics
I love Veronica
$100 credit would be great. It comps for the callers time in having to call the company in the first place to get a refund or straighten out "issues." Shouldn't scoff at that. Customer service reps have limited power and it isn't their faults.
She said $100 wasn't good
But they are on the phone. How can they “step over“?
Yeahhhh that little skit went awry. 😂 But it was still funny.
I was a customer service rep so I am always kind because they deal with a lot and they are not the reason something happened to your account, they are there to help. So be kind to them! I know how the saying goes but my Mom would say Honey gets you farther than vinegar.
Janet roxz 😂
Such a rude company.
The only thing I hate about this is that youre just letting the company (who probably WAS in the wrong lets be real) keep the money which is probably what happened in the first place.
The thing is she can only get away with this because her boss is cool. In real life, this would never work like this. The customer would just escalate, escalate, escalate until they got what they wanted. These videos of this woman are like porn for customer service workers, but not realistic at all.
I was a contractor for a company that installed, maintained and serviced the systems used to record calls 'for training and monitoring purposes' in call centres so I've heard recordings, live calls and seen transcripts of calls from asshole clients, you can be damn sure your call is recorded and your account is often flagged if you're an asshole.
Also, being an asshole to customer services does not win you any favours, I've seen operators withold goodwill credits, put accounts on hold and even closed because customers behaved like assholes to customer services and kept on hold until they'd apologised to the operator.
@@M0UAW_IO83❤❤Exactly!
Automation has changed things for most customers and the company.
This is a very different world for customers and customer service.
If a customer was upset or needed to speak to someone …tag you were it.
Now they must press the options-billing, appointments, insurance etc.
You can be transferred into “customer outer space” if you keep acting rude.
There is also flagged customer notes for “no service”, manager authorization only, decline service, hold policy, no refund, CPO or corporate personnel only.
Some recordings for business now have a pre recorded message that any conversation with verbal abuse deemed inappropriate, the call will be automatically discontinued and disconnected.
It’s not your grandparents Woolworths anymore.
What tool do you use for your 2D animation?
😂😂😂
Speaking of greedy - there seems to be a boatload of "animators" literally copying your skits, making minor changes to the characters and posting them as their own shorts. The audio is identical - LOL: one guy's 'effort' was to merely put a wig on the characters.
appropriation run amok
😂😂😂😂😂😂😂😂
I dunno, I didn't like this one. Sometimes as a customer you are angry and justifiably so. And sometimes what they offer as compensation is ridiculous ... so i think Veronica is a little harsh here
I don’t agree with refusing supervisor tho
The approval was successful. I love it.😂😂😂😂
Nice try but things like this happen in fantasy land, NOT in customer service. No manager will authorize you to give them zero credit if they "act a fool", that would be every customer service employee dream. In reality you still have to give that 100 $ credit, and repeat this is policy, introduce it to the account and end the call. You don't argue and negotiate with Cusotmers, as you also don't act just thw way you would like. You follow the company POLICY. I assure you what Veronika does here never happens in customer service, not if you still wanna keep your job. These phone calls are listen and you are evaluated, and again no supervisor would approve such responses. At best they would tell you to give her the standard credit as per policy abd end the call quickly and politely. You're not the damn CEO of the company to do as you please. Ib customer service we just end the call as politetly as possible if they are disrespectful, but that's all
Of course. No real reason to pick a fight with a customer or to escalate an issue (make it worse). You are just making more work for the company down the line.
If a customer is impossible you can just decline their business at some point. "We are sorry that we are unable to provide the level of service you require."
I've worked this position and USUALLY THE CUSTOMER SHOULD HAVE ATTITUDE BECAUSE THE COMPANY SUCKS AND THEY DONT CARE HOW MUCH TROUBLE THEY CAUSED YOU AS LONG AS THEY GOT THE MONEY. THE REP CANT DO ANYTHING TO MAKE YOU WHOLE AND WILL GET REPREMANDED IF CALL IS ESCALATED. AND WHAT VERONICA'S SUP TOLD HER TO DO DOES NOT HAPPEN IN REAL LIFE. NO MATTER THE AMOUNT OF ABUSE, ITS REPS FAULT FOR NOT BEING ABLE TO HANDLE A JUSTIFIABLY ANGRY CALLER.
Why so all-caps-angry? Don't you understand that these are made up?
If the customer can prove that the $100 credit was real to begin with (e.g., she recorded the call), zeroing out that credit could be considered theft. I doubt seriously there's anything the customer could do as a practical matter, but technically it's still theft.
I think she was being offered a credit to her account to make up for her inconvenience. The $100 was a gift from the company.
The credit wasnt accepted. It was refused. Thus the credit was not created. You cant steal that which does not yet exist. It would be like someone offering to bake you a cake and you decline then say they have stolen the cake they were going to bake for you when you dont get it.
Greed, religion and narcissm, the three things holding our species back big time.
I think the biggest issue is failing to see consequences and failing to work toward common goals (they are related).
It's similar to greed (or selfishness) but just a different perspective. We don't need less greed as much as we need more of community and more thinking of the future.
If we can even learn how to resolve or avoid wars we are screwed when it comes to the environment and climate change.