Watch this before sending your GPU to EVGA for warranty

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  • เผยแพร่เมื่อ 30 ก.ย. 2024
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ความคิดเห็น • 443

  • @RedStarSQD
    @RedStarSQD 3 หลายเดือนก่อน +8

    I had to rma my rtx 2070 video card because of a fan (noise issue) in 2019 or 2020 (right when gpu shortages were becoming a thing). They gave me no hassle. I paid for one way shipping and they sent a new one out as soon as they received mine. Fast forward until now, my card is still working flawlessly. :) i appreciate EVGA.

  • @autoglobus
    @autoglobus 3 หลายเดือนก่อน +81

    ​ @northwestrepair EVGA doesn't make GPUs anymore. If they ever had an in house repair team they most certainly do not have it anymore now. They just subcontract the repairs to an independent shop, maybe northridge fix.

    • @samiraperi467
      @samiraperi467 3 หลายเดือนก่อน +13

      Yeah, they got fed up with nVidia (they hadn't made AMD cards in a while or ever) and they quit GPU business when 40 series was launched. Their GPU team was also disbanded.

    • @ArtisChronicles
      @ArtisChronicles 3 หลายเดือนก่อน +8

      ​@@samiraperi467 they were always exclusive to Nvidia. They basically gave 0 chance of working with AMD and I don't think they were interested in pursuing any partnership with Intel either.

    • @hdz77
      @hdz77 3 หลายเดือนก่อน +1

      @@samiraperi467 EVGA is gone, GamerNexus interviewed the Kingping guy Vince Lucido in he's latest video and now Kingping is working with PNY on working and overclocking the Next 5000 Nvidia GPUs and he confimed EVGA is gone, it does not exist anymore and its not coming back.

    • @JJFX-
      @JJFX- 3 หลายเดือนก่อน +8

      ​@@ArtisChroniclesEVGA as we know it is dead and it's not coming back. It's sad but that's the reality.

    • @Battleneter
      @Battleneter 3 หลายเดือนก่อน +1

      I would never buy a "remanufactured" card as its nearly certain to have been repaired, to what standard is the problem.

  • @agustinelric2909
    @agustinelric2909 3 หลายเดือนก่อน +187

    Man! if I have to listen to all your videos I can never buy a GPU of any brand again

    • @On_Cocaine
      @On_Cocaine 3 หลายเดือนก่อน

      i know right 🤣😂

    • @teddp
      @teddp 3 หลายเดือนก่อน +11

      Not true actually. Since I have watched every video of Tony, I know that he has said good words for at least two brands. AshRock and Zotac, if memory serves. Tony, please correct me if I'm wrong.

    • @northwestrepair
      @northwestrepair  3 หลายเดือนก่อน +24

      lol

    • @northwestrepair
      @northwestrepair  3 หลายเดือนก่อน +65

      @@teddp Over time i concluded few things:
      Brand does matter because some things are specific to brand. For example:
      EVGA: Reflow cores and damaging cards.
      Gigabyte: Find a scratch and refuse warranty, but at the very least, they dont reflow the core so card can be repaired.
      Not sure about MSI or ASUS. Someone need to input on that.

    • @psiklops71
      @psiklops71 3 หลายเดือนก่อน +10

      at least we know where to send them

  • @hauk9659
    @hauk9659 3 หลายเดือนก่อน +7

    OK so gotta go ahead and explain this for everyone about to start hating on EVGA... The thing about EVGA is that they were never a manufacturer in the traditional sense. What I mean by that is they did almost nothing in-house besides planning and some design. They mainly outsourced various portions to other companies they felt would do a better job, including all parts of manufacturing and assembly. The other thing that they outsourced and continue to outsource is RMAs. What that means is your card might end up going to a different repair partner of theirs depending on the region you are in, and as such you really can't generalize that using their RMA process will always result in the damage shown. I can almost guarantee that the amount of EVGA cards that show up at NW is much less than other AIBs, despite having moved a hellova lot of cards in their time, and of course the worst of the worst shows up at your shop, especially now, seeing as they never made any 40-series before shutting down, so every example of an EVGA product is now at least 3 years old. Also it's pretty incredible what they are doing, their GPU division has entirely closed up shop, yet they continue to honor warranties until they all run out, taking a loss and knowingly paying out of a pocket that will never be refilled. So yeah, maybe some of their repair partners have no business touching people's cards, but the fact that they have gone as far as to keep the logistics of something like large scale RMA running well after the end of production is amazing. It's far more than you could ever expect from any other AIB, and THAT is why people love EVGA and defend them the way they do, for damn good reason.

    • @MegaZeta
      @MegaZeta 3 หลายเดือนก่อน

      lol

  • @sammillington2403
    @sammillington2403 3 หลายเดือนก่อน +96

    Hard to hate anyone taking the time to do repairs for people and making videos on the process

    • @MichaelOfRohan
      @MichaelOfRohan 3 หลายเดือนก่อน

      No, its the simple fact that he chose the wrong side. Fuck nvidia. I dont care how shit amd cards arent, downclock them, get a better case, but nvidia is the fucking problem and he doesnt even care, or he doesnt see it at all

    • @Battleneter
      @Battleneter 3 หลายเดือนก่อน +2

      Yea he seems very unbiased and speaks from a lot of experience from what I can tell, any fanboys need to put a sock in it.

  • @Fan-lq6uv
    @Fan-lq6uv 3 หลายเดือนก่อน +16

    EVGA announced they were leaving GPU market a few years ago so no new GPU will be made. Some older one will still get fixed under warranty if they can't get out of it.

    • @nedyahyakcam
      @nedyahyakcam 3 หลายเดือนก่อน +5

      evga also basically closed down

    • @SianaGearz
      @SianaGearz 3 หลายเดือนก่อน

      @@nedyahyakcam They will still kick around as a PSU and peripherals brand, with products commissioned externally that don't get reworked in case of failure. No GPUs, no mainboards.

  • @zeroblade9800
    @zeroblade9800 3 หลายเดือนก่อน +4

    Far as I saw from Gamer's Nexus is looks like the same team that handled RMA for GPU are gone. Otherwise I almost always get a new serial/gpu in my previous RMA's. Sadly these things are just slowly dying

  • @jacksonsneed7689
    @jacksonsneed7689 3 หลายเดือนก่อน +34

    EVGA used to be one of the best, but hardly anyone works in their GPU department anymore. Probably a skeleton crew, but I would imagine that would just delay how long it took an RMA, not that the RMA would be bad. The whole situation with EVGA sucks, very sad.

    • @Tanzu15
      @Tanzu15 3 หลายเดือนก่อน +8

      Exactly. This video is stupid. Evga doesn’t even have customers anymore. They don’t have to give a shit anymore.

    • @zachansen8293
      @zachansen8293 3 หลายเดือนก่อน

      @@Tanzu15 Sample sizes matter. EVGA did it right before, no reason to think they aren't trying now.
      Doesn't mean they'll get every single one right - but no one does and it cannot be expected. All that matters is how they handle it when they fail.

    • @Tanzu15
      @Tanzu15 3 หลายเดือนก่อน

      @@zachansen8293 yeah which makes this video even more retarded.

  • @UrokLizard
    @UrokLizard 3 หลายเดือนก่อน +81

    EVGA doesn't give you back the same video card you sent in for RMA process unless the warranty is void for customer damage, then they send you back your non-working card unrepaired. Every EVGA GPU is replaced outright with a different GPU, and it can be replaced with a refurb (repaired), or replaced with an OEM new. That's why their RMA process is extremely fast. I will always recommend doing warranty process first if at all possible because it is FREE. Even if it means you are getting a baked card back, because the baked card will still have warranty following off the old card. For what it's worth, I haven't gotten any QC OK cards back in my last few batches of EVGA RMA, mostly 3070-3090 cards. But YMMV.

    • @_droid
      @_droid 3 หลายเดือนก่อน

      Does the returned card have a good warranty though? Many warranty replacements have like 90 days or something. I've never used EVGA's RMA process because I can typically fix most stuff myself with less risk.

    • @jeffmccloud905
      @jeffmccloud905 3 หลายเดือนก่อน +10

      ​@_droid yes, the replacement has the same warranty. EVGA's RMA process was widely regarded. But they're no longer a video card company. If you did a recent RMA, I'm not even sure they'd do the fix themselves. They probably outsource it.

    • @TwoSevenX
      @TwoSevenX 3 หลายเดือนก่อน +3

      this. EVGA will NEVER send you the card you RMA'd. Ever.

    • @fluphybunny930
      @fluphybunny930 3 หลายเดือนก่อน

      @@TwoSevenX Given the GPU side of EVGA is closed their RMA now is unknown.

    • @TwoSevenX
      @TwoSevenX 3 หลายเดือนก่อน

      @@fluphybunny930 literally on their website.

  • @nowloadingvids1972
    @nowloadingvids1972 3 หลายเดือนก่อน +2

    GPU RMA is bad for GPU repair business, Unrepairable GPU is bad for GPU repair business, Durable and easy to fix GPU is good for GPU repair business 😂
    Series, GPU brand and whoever make them do not matter a bit. 😂

  • @fredygump5578
    @fredygump5578 3 หลายเดือนก่อน +5

    We are the internet, therefore there is always someone who doesn't like what you say or do.

  • @irgnedeinname
    @irgnedeinname 3 หลายเดือนก่อน +1

    So EVGA has(had) geherally good build quality but at the present time no good RMA/refurbish department. Considering they are out of the GPU buisness it's amazing that they have RMA buisness at all honestly.

  • @someone2506
    @someone2506 3 หลายเดือนก่อน +1

    10:15 accidentally pulling out the similar looking megger instead of the miliohm meter 😂
    💥⚡💀🔥💥⚡🌝➡🌚
    "No fix"

  • @South_0f_Heaven_
    @South_0f_Heaven_ 3 หลายเดือนก่อน +2

    If you see this screen and can read the words, it means you can see at least two colors and you can also read. And hopefully understand English
    It also means: there is no video outputs……….
    Screen resolution is changing at this moment.
    Meanwhile you should SUBSCRIBE

  • @Alan_Skywalker
    @Alan_Skywalker 3 หลายเดือนก่อน +3

    There is no need to fix a bulged pcb. There may be a lot of broken vias inside. Just salvage the core for future use.

  • @busterscrugs
    @busterscrugs 3 หลายเดือนก่อน +1

    a few years ago, my buddy fried his 1060 with liquid metal. EVGA replaced it for free 💀

  • @hdz77
    @hdz77 3 หลายเดือนก่อน +2

    EVGA is gone, GamerNexus interviewed the Kingping guy Vince Lucido in he's latest video and now Kingping is working with PNY on working and overclocking the Next 5000 Nvidia GPUs and he confimed EVGA is gone, it does not exist anymore and its not coming back.

  • @AyyyGabagool
    @AyyyGabagool 3 หลายเดือนก่อน +156

    my brother in christ, EVGA is gone. Be grateful that there is even an RMA team in place at this stage at all.

    • @Laggyness
      @Laggyness 3 หลายเดือนก่อน +29

      I think the point of this video is that most RMA places can and will probably do a bad job. Being EVGA doesn't exclude it from that list of bad RMA practices even if it had good customer service in the past.

    • @MatthewSemones
      @MatthewSemones 3 หลายเดือนก่อน +11

      well that is kind of weird... so if a car company goes out of business we should be thankful that they have any shops open even if they do bad work? (smh)

    • @mrhassell
      @mrhassell 3 หลายเดือนก่อน +5

      RMA that kills your GPU? Oh.. now that's a great thing, for sure.

    • @Pookie556x45
      @Pookie556x45 3 หลายเดือนก่อน +4

      It’s not the same RMA department / people either. RMA’s has been using a third party to do their “repairs”

    • @Gornemant
      @Gornemant 3 หลายเดือนก่อน +8

      EVGA isn't gone, they aren't bankrupt or closed, they just stopped making GPUs after the 30xx series because they didn't like where the 40xx went. They still make other hardware.

  • @tobiwonkanogy2975
    @tobiwonkanogy2975 3 หลายเดือนก่อน +1

    Not sure if you've been paying attention, EVGA shuttered their gpu division . They will only fix what exists * IF * they have parts and the warranty is still in effect. There are no more EVGA gpu's

  • @WolfSniperLetsplays
    @WolfSniperLetsplays 3 หลายเดือนก่อน +5

    HahahaHA yes those amd fangirls are ALWAYS hating AHAHAAHH
    NVIDIA TO THE MOON!!!

  • @Come_take_em
    @Come_take_em 3 หลายเดือนก่อน +3

    Evga is gone.... Kingpin went to PNY
    'According to the rumor, EVGA's personnel from the Taiwan office, including legendary overclocker Vince "K|NGP|N" Lucido, resigned, and closure was imminent. '

  • @L1vv4n
    @L1vv4n 3 หลายเดือนก่อน +5

    So EVGA without GPU department at all and in a process of closing down has an RMA process of ASUS?

  • @Techcensorshipbot
    @Techcensorshipbot 3 หลายเดือนก่อน +33

    Well since EVGA isn't really releasing any new cards you dont have to worry about them. Back to never getting an RMA covered in the first place.

    • @ChikaHakozaki
      @ChikaHakozaki 3 หลายเดือนก่อน +1

      Who is left then? Asus isn't trust worthy anymore.
      Gigabyte? No ty
      Asrock? hard pass

    • @Marzsala
      @Marzsala 3 หลายเดือนก่อน +4

      @@ChikaHakozaki Sapphire!!!

    • @brnmcc01
      @brnmcc01 3 หลายเดือนก่อน +6

      @@ChikaHakozaki What's wrong with Asrock? Not that I would ever buy a GPU from them, but their motherboards seem to be solid. As a rock...

    • @trinityforce9138
      @trinityforce9138 3 หลายเดือนก่อน +1

      @@ChikaHakozakiHonestly, brand doesnt really matter too much when it comes to RMA according to what I have seen/read/experienced. People‘s individual experiences will vary. For example, I personally had a pretty alright experience with gigabyte. I was putting together a build for my mum and experienced coil whine from the 6650xt. Sent it back and it was replaced with a completely new one.

    • @gravityomega9607
      @gravityomega9607 3 หลายเดือนก่อน +2

      ​​@@Marzsala yeah I like my 4080 sapphire

  • @ravendrow83
    @ravendrow83 3 หลายเดือนก่อน +3

    Spit those facts good sir! Reflowing any BGA with lead-free solder is a bad idea. I look at xray images of BGAs as part of my job it can cause extrusions and voiding in the solder balls, especially with heavier BGAs. I will say for an RMA I would have you document everything about the condition and reach back out to evga to ask them why their center damaged the board beyond IPC class 2 requirements then sent it back to him. Maybe threaten an FTC complaint

  • @grast5150
    @grast5150 3 หลายเดือนก่อน +2

    Does not Suprise me. When EVGA left the market, I saw few in-person video reports of how EVGA was letting go most if not all of their techs.

  • @kaseyboles30
    @kaseyboles30 3 หลายเดือนก่อน +6

    Evga has an extraordinarily good rep. However after the 30 series the have left the gpu business and are likely preparing to close shop in a few years. They are privately owned and the owner feels that Nvidia has not treated them well and jumping to arc or rdna would just be petty and is getting ready to retire.
    I suspect whatever happened here is not likely deliberate malfeasance, but rather a side effect their downsizing and leaving the gpu business.

  • @user-eq2fp6jw4g
    @user-eq2fp6jw4g 3 หลายเดือนก่อน +12

    Guess the lesson here is = Don't buy used RTX 3000-series cards even if someone selling them RMA-replaced/fixed by manufacturer. Thanks cryptominers for ruining it us all

  • @SArthur221
    @SArthur221 3 หลายเดือนก่อน +11

    now you need one of those coreless cards to bring this one to life

    • @northwestrepair
      @northwestrepair  3 หลายเดือนก่อน +15

      Yeah good luck finding one

    • @Universal-Dilettant
      @Universal-Dilettant 3 หลายเดือนก่อน +1

      In addition to the (obvious) problem with further possible short circuits between various pads, the core could also already be broken.
      A new, unpopulated PCB alone would be worth a test if available, but (as already noted) it might just be a waste of time.

  • @Hito343
    @Hito343 3 หลายเดือนก่อน +2

    EVGA is gone, no surprises.

  • @Yaroslav_55
    @Yaroslav_55 3 หลายเดือนก่อน +2

    Не совсем корректно измерять сопротивление на нелинейных элементах, которымы являются микросхемы. Это имеет смысл когда сообщество ремонтников пользуэтся приблизительно одинаковыми приборами, у которых одинаковое подаваемое напряжение для измерения. Или когда ремонтник пользуется одним прибором для сравнения разных карт. Два разных бренда/модели мультиметров дают измерения которые без проверки нельзя приравнивать. Пишу не в упрек, просто как говорится keep in mind этот момент.

    • @SianaGearz
      @SianaGearz 3 หลายเดือนก่อน

      He has his own measurement references from all types of cards since he has been repairing them for quite a few years. He absolutely knows what resistances as measured by his equipment that he has been using all along looks right, which don't.

  • @Mattscreative
    @Mattscreative 3 หลายเดือนก่อน +1

    i had to deal with EGVA rma process and it was the fastest thing possible and issue free 10/10

    • @Liquor69
      @Liquor69 3 หลายเดือนก่อน

      same here. I sent them my 3080ti xc3 and they just sent me a 3080ti ftw3. Which is perfectly fine with me. lol

  • @SkateClipsAndTips
    @SkateClipsAndTips 3 หลายเดือนก่อน +1

    The sad part is most rma processes swap your card either with a refurbed card or a new one (if in stock). Due to older cards no longer being produced, you'll most likely get another returned card that was refurbed

  • @kepler104
    @kepler104 3 หลายเดือนก่อน +2

    I do differ on alot of things you say specifically about AMD card because I think many of them are simply wrong but no hate from here, you are a great technician.

  • @ExcelInstructor
    @ExcelInstructor 3 หลายเดือนก่อน +1

    im a fan, but it seems like you love the hate :D

  • @OtherWorldExplorers
    @OtherWorldExplorers 3 หลายเดือนก่อน +12

    No company or corporation is your friend. Get it through your damn heads they're there to make money off of you. That's just one step above taxing you.

  • @DenjiW
    @DenjiW 3 หลายเดือนก่อน +188

    It's not about hating, man, most of us actually love your work. The thing is you have an obvious bias against AMD and it being so unreasonable is frustrating, stressful. We come here expecting to learn a few things and we get the door smashed on the face with a sign saying "no AMD allowed in". But anyway. It's good to see you at least trying to see the rough edges on Nvidia cards for a change. None is perfect, and fanboying is toxic.

    • @lesliegrace8360
      @lesliegrace8360 3 หลายเดือนก่อน +18

      Notice how no AMD cards are offered more than 3 years warranty worldwide. Some brands even offer only 2 years max.

    • @DenjiW
      @DenjiW 3 หลายเดือนก่อน +47

      Just for the reasonable people out there, the point is that one would expect to learn how to fix AMD, Nvidia or even Intel cards on these channels, but the constant reminder of a fanboying stance banning a single brand is uncessesary, and annoying.

    • @RadarLeon
      @RadarLeon 3 หลายเดือนก่อน

      ​@@keilveil9153replied like a true asshole g'day

    • @1967KID
      @1967KID 3 หลายเดือนก่อน +4

      I enjoy this kind of work I biuld computers since 1998 and I try to fix all my problems I'm addicted to computers it change my life in a positive lifestyle. In my home I have a computer for everyone 5 computers,

    • @UrokLizard
      @UrokLizard 3 หลายเดือนก่อน +32

      It's not at simple as that. I like AMD cards, but there are difficulties with AMD cards.
      1: They have power phase shedding, which means some phases are turned off completely in low load scenarios in order to save power from turning on/off mosfets that are not moving any power. NVIDIA cards ALWAYS have EVERY phase running.
      2: This ties into #1, but the phase controllers used in AMD cards are "smarter" in that they usually turn everything off when a fault occurs, making it not possible to diagnose something like a shorted or malfunctioning power stage without a special USB005 tool to solder onto the card to read and interpret fault codes. NVIDIA phase controllers are dumb, they will run regardless of a shorted power stage or mosfet giving a dirty switching signal, which makes it easier to read with thermal camera or oscilliscope.
      3: AMD solder mask is not as durable as on the NVIDIA cards, which makes it more likely to get damaged when preparing the card for a reball on core or memory. But this may be specific to the manufacturer of the PCB and not necessarily the AMD/NVIDIA core contributor.
      4: Software debug tools are not easily available for AMD cards, and knowledge on how to use it when you have the software is sparse.

  • @killroyzz
    @killroyzz 7 ชั่วโมงที่ผ่านมา

    Theyve always been good to me im on an evga right now.

  • @Universal-Dilettant
    @Universal-Dilettant 3 หลายเดือนก่อน

    Regarding all the comments about the final dissolution of EVGA.
    It doesn't matter how many people still work there and in which departments this is even the case.
    My 2 Cents:
    I am negatively surprised that it's apparently too much to ask that repaired/replaced cards aren't even subjected to adequate testing before they're sent to customers (within the warranty period). 😡
    Any underpaid student can carry out such tests. You don't need an entire department or expensive equipment for that (a PC is enough).
    I'm glad that my 3090FTW3Ultra is still doing its job excellently.
    What a shame about EVGA. 😤
    This kind of thing isn't good for the (used) market either.

  • @Kraxt0n
    @Kraxt0n 3 หลายเดือนก่อน

    evga was all id ever owned,
    until i got this 4070ti. which is gigabyte.
    however, ive never had to RMA a gpu,
    or any pc part *yet*. the 750ti, 2070s, and the 3070ti
    (all ftw cards) are still working till this day per the people
    that bought em state. this makes me wonder however....
    to that statement tho, evga is gone. so kingpin went out,
    but dudes coming back with PNY which is something
    i dont see you working on alot...any statements there?
    *about PNY*?

  • @jrose-xp6tf
    @jrose-xp6tf 3 หลายเดือนก่อน

    When EVGA folded, I sold off all my EVGA cards knowing that getting any warranty service in the future would be sketch...I only have an EVGA PSU now with 7 years left on its warranty...wish me luck.

  • @LOLHoneybadger
    @LOLHoneybadger 3 หลายเดือนก่อน +1

    eVGA is out of business as far as GPUs go & have been for years at this point, I do not understand why anyone would still expect them to RMA a card & be able to replace it. They've run out of stock a while ago would be my bet.
    Sold my old eVGA 3090 Kingpin a few months ago, excellent card, and their RMA process was amazing, when they still sold GPUs.
    Also as someone else pointed out, eVGA does not 'repair & return' a given card that's sent in, they send you a refurbished card, or a card that's already been repaired, especially now that they have to outsource their repairs, it would probably take weeks depending on the queue that place has.

  • @larry6006
    @larry6006 3 หลายเดือนก่อน

    I hate this massive fancy power hungry GPU's... 450 gigs of RAM, US$ 5.000.000 do buy and always breaking. What's the point??

  • @yan7382
    @yan7382 3 หลายเดือนก่อน

    Can confirm. Got an EVGA 2080TI that went into RMA in the past, the things was sealed with original sticker. The RMA didn't apply thermal paste correctly and all bolts were not properly torque including the one under the warranty seal.

  • @copperypuddle3858
    @copperypuddle3858 3 หลายเดือนก่อน

    When I RMA'd my gpu due to fan failure, they sent me back a beat up replacement 3080 that couldn't be overclocked even slightly while my original could hit and maintain 2100mhz in games while stable. Learned my lesson for sure.

  • @juniormathisen
    @juniormathisen 3 หลายเดือนก่อน

    I am allready subscribed, but sneaky blink and you'll missit messaging 😅 But yes! Everyone watching not subscribed should subscribe NOW!

  • @tonylawlor8833
    @tonylawlor8833 3 หลายเดือนก่อน

    I can say in all my years of system building(>30 yrs) EVGA have been the standout company when it came to customer support, they very few times I used them they went way beyond for me. How do you know a customer was not responsible. PS* A bit of context would have been helpful, a used card, how old, what did a previous customer do to it etc. You give no context.

  • @osbossanova
    @osbossanova 3 หลายเดือนก่อน

    Are you all out of the loop? EVGA and GPUs are no longer a thing, for almost 2 years now. Any of these last minute RMA's are probably supported by a skeleton crew of its former self. EVGA GPU department is dead, has been dead. Try this video again with a company that has a staff to actively support repair.

  • @1Grainer1
    @1Grainer1 3 หลายเดือนก่อน

    and yesterday GN made video with kingpin about EVGA being officially dead, damn Tony took care of EVGA then posted video

  • @SzakadekJOhn
    @SzakadekJOhn 3 หลายเดือนก่อน

    I know it is possibly a wasting time, but what if u try using a smaller solder balls? I dont know the correct size of the ball, so for example using 0,45mm instead of 0,5mm balls. What do u think it can helps?

  • @abijeetrs6522
    @abijeetrs6522 3 หลายเดือนก่อน

    RIP EVGA FANBOYS -- this is why you should not blindly trust corporations.

  • @samsonsliteye
    @samsonsliteye 3 หลายเดือนก่อน +2

    sorry i dont get it...
    why does evga support do a reflow of the core?
    so lets say, some of the pads are bad, solder cracked... thats probably why?
    what other solution is there except for reflowing the core? isnt that the same thing you tried to fix it?

    • @SianaGearz
      @SianaGearz 3 หลายเดือนก่อน

      Reflow almost never works since the pads do not get properly cleaned and an oxide and contamination layer prevents contact. You're supposed to reball it. Take off the chips with suspected issues, clean the area with fresh solder and wick, roll new balls onto the chips, and solder it.
      It is occasionally possible to use very active flux to try to restore the pads without removing the chips, but the heat impact needed for that tends to be excessively damaging, with a hit or miss outcome.
      While you're not allowed to sell a card with leaded solder in EU and other regions, you can return a leaded reworked card from RMA service or repair. Leaded solder is better behaved, it's more compliant and less likely to rip pads. It also melts at a lower temperature, causing less thermal damage to chips and board. It is recommended for repairs and rework. The melting point is lowered from 220°C to 183°C which might not seem like much but it makes a substantial difference in degradation of epoxy based materials which is both IC carrier substrate and PCB substrate. Every good repairman will put eutectic leaded balls specifically made for rework onto the chips when reballing them.
      Rework factories can also have a laser machine which puts on new balls without heating the chip, it makes sense if you're doing dozens of these cards a day. So instead of 3 heat cycles for rework the chip only goes through two.

  • @South_0f_Heaven_
    @South_0f_Heaven_ 3 หลายเดือนก่อน

    Just pointing out something here that you may have not considered. It could well be that you are causing the damage when removing the core, you are using cheap Amazon tools after all. EVGA isn’t using cheap Chinese tools when they work on their products like you are and know a heck of a lot more then you do based on many more years of repairing GPU’s not counting designing, producing, selling then fixing defective units.
    Your ego is getting the better of you and I’d suggest walking back some of these assumptions as it’s not a good look for you.
    Wouldn’t be the first time random basement repair man thinks they know better than a company with a decade and a half experience in the GPU market.
    But I know this comment will either be deleted or the hate mob will descend so have at it boys.

  • @fu1r4
    @fu1r4 3 หลายเดือนก่อน

    Send it back to EVGA again if it fails again ...
    There must be some kind of warranty on the warranty job ...

  • @aliensounddigital8729
    @aliensounddigital8729 3 หลายเดือนก่อน

    EVGA was overpriced no matter what the warranty was like. You could still get good quality for cheaper.

  • @intoxicode
    @intoxicode 3 หลายเดือนก่อน

    I had the worst experience ever with EVGA and their RMA department they just kept sending me refurbished malfunctioning cards that 'passed their tests' finally just took the loss and went out and bought a new card and never had issues again

  • @daviddesrosiers1946
    @daviddesrosiers1946 3 หลายเดือนก่อน

    Meh. I get it. You have to work on them and that means some manufacturers are going to be more pleasant to work with than others. I own a 7900xtx that is well fed and cared for, given plenty of support and water cooling. Hopefully, I never have to send it to you.

  • @downwiththesneaker9933
    @downwiththesneaker9933 3 หลายเดือนก่อน

    I had a 3080TI hydor copper from EVGA that needed a new part so I contacted them and got the part. Come to find out it was a used part off another card that was damaged but still worked. No one said anything about it being a used part off a card they had I was pissed. How you gonna sell a used part as new? LOL got a refund

  • @karlos1060
    @karlos1060 3 หลายเดือนก่อน

    EVGA is dead on the GPU part so they will do what they can to avoid sending something new. I did have a 1080ti in the past without a invoice but got a warranty as it was deefective. I got a brand new 1080ti back. Then the service was great. Now not anymore.

  • @robertwilliam5527
    @robertwilliam5527 3 หลายเดือนก่อน

    tbh I don't think that "baking" and flux job is made by EVGA, is most likely the user's attempt, but that's me 🤷🏻‍♂

  • @declone81
    @declone81 3 หลายเดือนก่อน

    What cards do you recommend to people to buy usually?
    With your experience of fixing them i mean you probably know what cards are well made
    Maybe a video idea 🥺

  • @gl_tonight
    @gl_tonight 3 หลายเดือนก่อน

    Everyone knew EVGA is a waste of time when they tried to do motherboards. I don't understand why people ever liked them. Freaking Sparkle did better work.

  • @NikolaosTsarmpopoulos
    @NikolaosTsarmpopoulos 3 หลายเดือนก่อน

    When the card is under warranty, if the manufacturer fails to repair it, they typically replace it. Are you saying that this GPU was returned to the customer in non-working order?

  • @hartle4
    @hartle4 3 หลายเดือนก่อน

    i sent in a 1070 to EVGA for warrantee. They denied it due to the fan leaking grease all over the pcb and causing corrosion, it was water intrusion from water cooler they said......... no water cooler on anything in the pc that contains water, and it was the only thing in the whole system corroded so it was not from the environment which is normal living room climate.

  • @_BullsEyeBob
    @_BullsEyeBob 3 หลายเดือนก่อน

    The last five gpu’s I’ve purchased were EVGA. Shame it won’t be six or more.

  • @JETWTF
    @JETWTF 3 หลายเดือนก่อน

    The only hate I have is EVGA is no longer making motherboards and video cards. Even with issues they were better than most.

  • @lunatic1911
    @lunatic1911 3 หลายเดือนก่อน

    years ago, I sent my 1080ti to evga for RMA. after months, all I recieved was a baked 1080ti board with SHIT TON of flux around gpu, and not surprising it only work for 3 months until warranty time ended 😂

  • @MorgothCreator
    @MorgothCreator 3 หลายเดือนก่อน

    They rise the temperature to heat the board faster, seems that they don't give a shit if the RMA'ed boar after they rework it will work to long cuz the board will be out of warranty, that the definition of a shitty company.

  • @MirelRC
    @MirelRC 3 หลายเดือนก่อน +1

    It is hard to blame EVGA in this situation. I feel sorry for them. Now it is time to forget about the good old EVGA and open our eyes.

  • @maxwellmelon69
    @maxwellmelon69 3 หลายเดือนก่อน

    Did i miss you checking the chip before putting it back on for being shorted? Chip could be bad and waste time reballing

  • @annareismith6843
    @annareismith6843 3 หลายเดือนก่อน

    What do not you think MSI? Because I have always had very good ones. I only buy MSI nowadays.

  • @xnitropunkx
    @xnitropunkx 3 หลายเดือนก่อน

    This is a sub contractor repair def not an EVGA repair. I get that its still being sent into to EVGA but its still an outlier IMO

  • @brnmcc01
    @brnmcc01 3 หลายเดือนก่อน +8

    @9:10 You'd should insert a clip of Alex saying "It's not practical, we will invoice the customer for the repair attempt fee, and call this a NoFix" Big boss will not re-assemble the board today...

    • @lucasrem
      @lucasrem 3 หลายเดือนก่อน

      Why you need this weirdo clown ?

  • @Johan-rm6ec
    @Johan-rm6ec 3 หลายเดือนก่อน

    I don't like AMD either. They just don't produce rock solid tech.

  • @Azureskies01
    @Azureskies01 3 หลายเดือนก่อน

    It is sad they got out of the GPU game. Would have liked them to go to AMD or intel or both and just say F nvidia

  • @dasmin1135
    @dasmin1135 3 หลายเดือนก่อน

    EVGA's RMA team is absolutely incompetent.

  • @Channel-qr5mh
    @Channel-qr5mh 3 หลายเดือนก่อน

    What company makes better GPUs, Asrock or Sparkle?

  • @alltheboost5363
    @alltheboost5363 3 หลายเดือนก่อน +1

    They're probably doing everything they can to get rid of the stock that they have and the repairs that they have because they're out of that side of the business.

  • @gabest4
    @gabest4 3 หลายเดือนก่อน

    1:47 Technically, you don't "see" black, only white.

  • @murder.simulator
    @murder.simulator 3 หลายเดือนก่อน

    EVGA is dead anyway. You're lucky you even got it back

  • @king_jacob732yt4
    @king_jacob732yt4 3 หลายเดือนก่อน

    evga once the over clocker left and most of his team they lost there good warrnty support for gpus vince ran the gpu repair show

  • @mindinversions4487
    @mindinversions4487 3 หลายเดือนก่อน

    Given they're our of business.. at least in the GPU space, this does not suprise me.

  • @borisleonovick9473
    @borisleonovick9473 3 หลายเดือนก่อน

    EVGA is the worst brand GPU company ever.

  • @nightsaber2272
    @nightsaber2272 3 หลายเดือนก่อน

    Ir's a shame that random repairman does job better and properly than certified staff at warranty.

  • @zodiacfml
    @zodiacfml 3 หลายเดือนก่อน +2

    i've seen an LTT video visiting Powercolor facilities and there's a room for a technician fixing broken cards. It was mistake for me to assume that they are as good as you! 😅

    • @lemagreengreen
      @lemagreengreen 3 หลายเดือนก่อน +1

      I saw that and was surprised (since why would a manufacturer not just send out a replacement card? they've got a stockpile) but I did notice that in the video they specifically mentioned they didn't normally do component level repair for RMA's, they were just demonstrating they were able to... for some reason.

    • @zodiacfml
      @zodiacfml 3 หลายเดือนก่อน

      ​@@lemagreengreen If i remember it correctly, there was a cut of the video of a guy with a hot air gun. It is most likely he only does reflow work.

  • @BReal-10EC
    @BReal-10EC 3 หลายเดือนก่อน +3

    FWIW- I think the AMD criticisms were based on you blaming AMD for the card design (mask design?) when you typically blame the board partner when you find NVIDIA issues. AMD and NVIDIA just make the GPU itself not the actual card, right? (unless actually a NVIDIA/AMD direct card) That seems even more odd when you consider that NVIDIA has WAY more control over what their board partners can do than AMD. Though I guess the board mask design could be part of the AMD/NVIDIA requirements? I have no idea.

    • @JJFX-
      @JJFX- 3 หลายเดือนก่อน +1

      Yeah and the other issue is how he immediately bagged on AMD for issues that either aren't issues or their fault to begin with. Like when he took a razor blade to the die to show that it's not flat without realizing that's done intentionally. Radeon certainly deserves criticism for some things but he definitely doesn't give them a fair shake. He's a brilliant repair tech but he's just not a hardware enthusiast and there's a lot he just doesn't know or care to know.

    • @BReal-10EC
      @BReal-10EC 3 หลายเดือนก่อน

      @@JJFX- It is odd. As a hardware guy... you would think both would be about the same since many of the board partners make cards for both GPU dies. AMD drivers used to be way worse.. but that should not even matter to a repair guy. There were some AMD GPUs that used way too much power for their time/performance, but Nvidia is not totally innocent on that front either. Nvidia has owned the top dog gaming GPU spot for some time now.. and those top tier cars will be the most likely to get professionally repaired based on used values. Just working mainly on high priced (when new) Nvidia cards may have spoiled him in terms of build quality/VRMs/cooling. Lower tier Nvidia cards are not much different than their equivalent AMD cards.

    • @JJFX-
      @JJFX- 3 หลายเดือนก่อน

      @@BReal-10EC Yeah there are differences in reference designs obviously and Nvidia simply has more money and some of the most talented engineeers on the planet but at a base hardware level much of it does come down to the AIB. Cheap cards can be bad for all of them and honestly the way Nvidia overcharges them likely just leads to cutting every possible corner they can just to pull a profit.

  • @zemudikat
    @zemudikat 2 หลายเดือนก่อน

    never evga again :). the only graphics card in my life that died on me was from them

  • @Behemoth33
    @Behemoth33 3 หลายเดือนก่อน

    Wait, will any board partners even go to that extreme of fixing a card?

  • @wotari8080
    @wotari8080 3 หลายเดือนก่อน

    I never trusted evga since the first product I bought from them was a doa psu

  • @alexly2013
    @alexly2013 3 หลายเดือนก่อน

    Im not even watching just listen the video like a podcast, is it normal?

  • @realrichbunny
    @realrichbunny 3 หลายเดือนก่อน

    @northwestrepair How many times can you remove and put back the core before the gpu die dies?

  • @supernova874
    @supernova874 3 หลายเดือนก่อน

    Well ... anyway is the last gen they are fixing since they stopped making them , so not many i expect to come to you 🙏 Also do Sapphire been that good or am i extremely lucky and never had to send for RMA any of them? My first was the x800 pro , x850 pe , x1900xt , r9 280 , rx6600 now

  • @Tomato_Jet
    @Tomato_Jet 3 หลายเดือนก่อน +1

    rip i have a 3080 with an extended warranty until 2027. Thought i had a good chance at getting some sort of deal if i rma it later on lol.

  • @havocking9224
    @havocking9224 3 หลายเดือนก่อน

    Hey i have same milliohm meter, bought from Aliexpress 😂

  • @PotatoSoup58
    @PotatoSoup58 3 หลายเดือนก่อน +25

    Real shame. EVGA used to be one of the best.

    • @Tanzu15
      @Tanzu15 3 หลายเดือนก่อน +10

      Used to be. They aren’t in business anymore. So they don’t have to care anymore.

    • @grygaming5519
      @grygaming5519 3 หลายเดือนก่อน +1

      @@Tanzu15 They are not manufacturing new GPUs so the issue is more of them going through whatever stock they have. Its honestly not their fault nor issue, that is laid at Nivida own bullshit for pushing out a vender by increasing the cost of business.

    • @Tanzu15
      @Tanzu15 3 หลายเดือนก่อน +11

      @@grygaming5519 facts. Blaming EVGA is just brain dead. We gotta blame the trash company that is Nvidia. EVGA no longer needs to give a shit. They are no longer a company or business. Like you said. They are going through what ever stock they have. It’s very limited at this point.

    • @arenzricodexd4409
      @arenzricodexd4409 3 หลายเดือนก่อน +3

      ​@@grygaming5519cost is increasing every where. Imagine working at EVGA and the boss says your salary will stay the same as it were 10 years ago so we can keep selling those mid range GPU at $250. What EVGA really mad about nvidia is they were very slow to increase the gpu price when cost all around are going up. Remember nvidia are the one dictate MSRP. But look at gamer reaction when there is price increase.

  • @zinxderobo
    @zinxderobo 3 หลายเดือนก่อน +1

    Pardon if this is asking too much, but do you do business out of your shop? And if so where is it located?

  • @DamirUlovec
    @DamirUlovec 25 วันที่ผ่านมา

    6:29 I can't imagine having more than two balls.

  • @Landlordsplace
    @Landlordsplace 3 หลายเดือนก่อน

    Ya pay alot of cash for this stuff. The guy that passed this should be fired.

  • @LetsFixITJoe
    @LetsFixITJoe 3 หลายเดือนก่อน

    EVGA is no more....they quit a goooood while ago

  • @d4mb20
    @d4mb20 3 หลายเดือนก่อน +3

    You missed the point, you told viewers that all PCBs in AMD cards are trash coz all use the same eco-friendly garbage, that was simply disinfromation, PCBs are not made by AMD, just the "chip" and "guidelines", so if a brand wants to save costs on the PCB, they can use almost whatever they want. It's not on AMD if X cards from X brand sucks, is it on NVIDIA if every GIGABYTE PCB cracks? Because that's the same sistuation, but you clearly have double standards on graphic cards for some reasons...

  • @Conradlovesjoy
    @Conradlovesjoy 3 หลายเดือนก่อน

    So now EVGA is bad? I thought they were good?