That would have been a jackpot for sure 😊 First they told me that they are out of stock, and it will take 4-5 weeks to get a replacement CPU , so I asked them about a refund, this it what they replied : th-cam.com/video/ZxSPH0s81nA/w-d-xo.htmlsi=OdwR_V13uLSqbUCE&t=546
2nd comment : Your video helped me realise my cpu was the issue and ur walk through the RMA process helped a lot as well .I think thats part of the reason Intel replied quickly . Update : I sent a reuqest ticket to intel this past Satruday (24/9) and they responded Monday. It just took Monday to get them to approve my request and send me the DHL copy of their address .Going to take out my 13600k tomorrow and send it to them .Hopefully they actually find that my CPU is faulty and send me a new one .
Thank you for your feedback! I am 100% sure that as soon as they receive your cpu they will check the serial number on it and just throw it in a recycle bin. Pretty sure no test will be performed, they are overwhelmed just with the replacement process. At the beginning they were require people to reinstall windows, replace motherboard and all kinds of stuff, that is all gone as well.
Thank you so much for sharing this! I just received my package yesterday and now I'm a little confused as to what to drop at the UPS store. I think I should at least put the UPS waybill and my old CPU in a box at the UPS store. But other than that, do you know what else I should provide? In the email that Intel sent me, they asked me to write the case number on the outside of the box and enclose a copy of that particular email. The email also mentions preparing three commercial invoices, but I'm not quite sure how to fill them out... What documents did you take to the logistics center? Thanks!
“In the email that Intel sent me, they asked me to write the case number on the outside of the box and enclose a copy of that particular email” Make sure you do both! Put the copy of these emails where you see the information on your old CPU in the box(product ID and serial number), so they can quickly verify it when the open the box. Also make sure you put the case number on the box as well as they said. Do you have the prepaid shipping label? Make sure you only use the prepaid UPS shipping label they sent you! Also make sure you pack the CPU well, nothing else needed from my end.
Recently been having black screens and system crashes in games under load , and i narrowed it down to a faulty cpu (i5 13600K) . Im kind of dissapointed because i have had this cpu for almost 2 years now , and it just started to these things the past week or so . I thinki will proceed with the RMA request from intel
Just curious what did you list the 14900k for it to sell that fast? I am looking to do a rma having crashes thought it was motherboard switched it out and realized that nope its probably my 14900k that I got from October from a early batch. I just put the request in today so the process will begin for me. Great video very detailed this and the other video now has me prepared for what there is to come from this.
I am sorry that it happened to you. I listed the CPU for $550 with the best offer option on Ebay. Not sure if you are inside or outside of the US, but every few days BestBuy and Microcenter has a"sale" for the 14900K for $499 with free shipping. Adding salt to the injury, the Intel official store is also selling CPU`s on Amazon. The 14900KF is $442.00 and the 14900K was $462 before it was sold out. In the matter of minutes, I had a $500 offer for the CPU on eBay which I took. With shipping and eBay fees deducted I ended up with $430. I am sure as the new Ultra family comes to the market soon, this current $462 will further plummet.
@@Scott.The.IT.Guy. I do live in the U.S I may be doing the same then would rather they offer me a refund but I may sell it and just do amd really disappointed it’s like I made a bad decision for my first build and for months I thought I was the problem but it was just simply the cpu was unstable. Bios fixed it for a little while but I think my cpu was already degraded from the power issues from the many months before
@@cobra2994 I got my CPU from eBay from a private seller, so refund was no option for me. Intel also just came out with a new microcode a couple days ago once the CPU is having issues, bios update won`t do much its already defected. It wasn’t a bad decision it was just unlucky; people were having issues with AMD CPU’s as well. It happens ☹
@@Scott.The.IT.Guy.So I wanted to update you with my experience. Intel basically did exactly what you said I just had to fill in all the info and they asked what power mode I was on and bios. They asked me to cmos reset and run everything default and turn turbo off to see if it would run stable then…. It did for a little bit and then did not. After that they started the rma and I got the label very quickly like the same day they started the rma. I sent it in and right now they sent me a email that my new cpu is on the way and be here Monday. Pretty easy process and it will be getting sold as well! Just sad I may be a amd guy for a long time after this experience with this cpu I dealt with it for almost 12 months and now 7 7800x3d is running so much smoother and this is perfect since I mainly game and don’t need all those cores or treads the 14900k had to offer. Thanks again for both those videos they were great and very informative
@@cobra2994 Thanks for sharing your experience! Switching to a new platform is also not that easy, new motherboard, new cooler besides a new CPU. Unfortunately, things can happen at any manufacturer. As long as we have options, we good. Does nt matter what name is on the label.
The last AMD I had was an Athlon XP. I am just more familiar with Intel. We managed over 1200+computers at work for business customers and they all Intel based . I am really wondering how those are going to work out since a bunch of them has affected CPU’s.
The 14900k I have even with intel default settings and updated bios overvolts during turbo to like 1.6v and consistently runs at like 100c with an arctic liquid Freezer 3 360mm running at max everything. Pretty sure I got new old stock from newegg. No way should this thing be this hot
I am so sorry:( Look at the batch number or FPO number on the box and we can tell exactly when was it manufactured: Example: L707A723 --- 1st letter or digit = plant code: (Malaysia) 0 = San Jose, Costa Rica 1 = Cavite, Philippines 3 = Costa Rica 6 = Chandler, Arizona 7 = Philippines 8 = Leixlip, Ireland 9 = Penang, Malaysia L = Malaysia Q = Malaysia R = Manila, Philippines Y = Leixlip, Ireland 2nd digit = Year of production: (2007) 3rd & 4th digits = week: (7th week ) 5th - 8th digits= lot number: (723) 10th - 14th digits = serialization code (---)
Thanks for continuing with the details of this story.
Thank you!
The real winners in an Intel RMA get a cash refund which they inatantly spend on AMD if they have any sense at all!!!
That would have been a jackpot for sure 😊 First they told me that they are out of stock, and it will take 4-5 weeks to get a replacement CPU , so I asked them about a refund, this it what they replied : th-cam.com/video/ZxSPH0s81nA/w-d-xo.htmlsi=OdwR_V13uLSqbUCE&t=546
2nd comment : Your video helped me realise my cpu was the issue and ur walk through the RMA process helped a lot as well .I think thats part of the reason Intel replied quickly .
Update : I sent a reuqest ticket to intel this past Satruday (24/9) and they responded Monday. It just took Monday to get them to approve my request and send me the DHL copy of their address .Going to take out my 13600k tomorrow and send it to them .Hopefully they actually find that my CPU is faulty and send me a new one .
Thank you for your feedback! I am 100% sure that as soon as they receive your cpu they will check the serial number on it and just throw it in a recycle bin. Pretty sure no test will be performed, they are overwhelmed just with the replacement process. At the beginning they were require people to reinstall windows, replace motherboard and all kinds of stuff, that is all gone as well.
Great info
Thanks for watching!
Thanks for the info!
Thank you so much for sharing this! I just received my package yesterday and now I'm a little confused as to what to drop at the UPS store. I think I should at least put the UPS waybill and my old CPU in a box at the UPS store.
But other than that, do you know what else I should provide? In the email that Intel sent me, they asked me to write the case number on the outside of the box and enclose a copy of that particular email. The email also mentions preparing three commercial invoices, but I'm not quite sure how to fill them out... What documents did you take to the logistics center? Thanks!
“In the email that Intel sent me, they asked me to write the case number on the outside of the box and enclose a copy of that particular email”
Make sure you do both! Put the copy of these emails where you see the information on your old CPU in the box(product ID and serial number), so they can quickly verify it when the open the box. Also make sure you put the case number on the box as well as they said. Do you have the prepaid shipping label?
Make sure you only use the prepaid UPS shipping label they sent you! Also make sure you pack the CPU well, nothing else needed from my end.
@@Scott.The.IT.Guy. It seems they didn't send me the pre-paid shipping label. I will ask them to send me one. Thanks again, you saved my day!
@@kaelthasblackmoore5770 Same here , I had to ask them twice, but once I had it and sent the cpu back, I got the new cpu in no time.
Recently been having black screens and system crashes in games under load , and i narrowed it down to a faulty cpu (i5 13600K) . Im kind of dissapointed because i have had this cpu for almost 2 years now , and it just started to these things the past week or so . I thinki will proceed with the RMA request from intel
I'm sorry, it is not fun for sure. What kind of motherboard do you have?
@@Scott.The.IT.Guy. I have an AShrock Z690 Phantom Gaming-ITX/TB4. I updated the bios to the latest microcode 0x129 but the issue still appears
@@xdragon01 0x129 is just a band-aid fix, once the CPU is degraded, bios update will not help.
Yeah unfortunately I know .I guess i will just look to buy like a 12100f before i submit the RMA @LPro-mg1zp
@@xdragon01 Thanks! I think we have three custom PC`s with ASROCK Z690 EXTREME mobos. I better check the bios on those before it`s too late.
Sux ☹ Thanks for the follow up video!
Thanks for watching!
Just curious what did you list the 14900k for it to sell that fast? I am looking to do a rma having crashes thought it was motherboard switched it out and realized that nope its probably my 14900k that I got from October from a early batch. I just put the request in today so the process will begin for me. Great video very detailed this and the other video now has me prepared for what there is to come from this.
I am sorry that it happened to you.
I listed the CPU for $550 with the best offer option on Ebay. Not sure if you are inside or outside of the US, but every few days BestBuy and Microcenter has a"sale" for the 14900K for $499 with free shipping.
Adding salt to the injury, the Intel official store is also selling CPU`s on Amazon. The 14900KF is $442.00 and the 14900K was $462 before it was sold out.
In the matter of minutes, I had a $500 offer for the CPU on eBay which I took. With shipping and eBay fees deducted I ended up with $430. I am sure as the new Ultra family comes to the market soon, this current $462 will further plummet.
@@Scott.The.IT.Guy. I do live in the U.S I may be doing the same then would rather they offer me a refund but I may sell it and just do amd really disappointed it’s like I made a bad decision for my first build and for months I thought I was the problem but it was just simply the cpu was unstable. Bios fixed it for a little while but I think my cpu was already degraded from the power issues from the many months before
@@cobra2994 I got my CPU from eBay from a private seller, so refund was no option for me. Intel also just came out with a new microcode a couple days ago once the CPU is having issues, bios update won`t do much its already defected.
It wasn’t a bad decision it was just unlucky; people were having issues with AMD CPU’s as well. It happens ☹
@@Scott.The.IT.Guy.So I wanted to update you with my experience. Intel basically did exactly what you said I just had to fill in all the info and they asked what power mode I was on and bios. They asked me to cmos reset and run everything default and turn turbo off to see if it would run stable then…. It did for a little bit and then did not. After that they started the rma and I got the label very quickly like the same day they started the rma. I sent it in and right now they sent me a email that my new cpu is on the way and be here Monday. Pretty easy process and it will be getting sold as well! Just sad I may be a amd guy for a long time after this experience with this cpu I dealt with it for almost 12 months and now 7
7800x3d is running so much smoother and this is perfect since I mainly game and don’t need all those cores or treads the 14900k had to offer. Thanks again for both those videos they were great and very informative
@@cobra2994 Thanks for sharing your experience! Switching to a new platform is also not that easy, new motherboard, new cooler besides a new CPU. Unfortunately, things can happen at any manufacturer. As long as we have options, we good. Does nt matter what name is on the label.
Are you giving any consideration to AMD after all this or are you just going to wait for the new Ultra family to come out?
The last AMD I had was an Athlon XP. I am just more familiar with Intel. We managed over 1200+computers at work for business customers and they all Intel based . I am really wondering how those are going to work out since a bunch of them has affected CPU’s.
The 14900k I have even with intel default settings and updated bios overvolts during turbo to like 1.6v and consistently runs at like 100c with an arctic liquid Freezer 3 360mm running at max everything. Pretty sure I got new old stock from newegg. No way should this thing be this hot
I am so sorry:(
Look at the batch number or FPO number on the box and we can tell exactly when was it manufactured:
Example: L707A723 ---
1st letter or digit = plant code: (Malaysia)
0 = San Jose, Costa Rica
1 = Cavite, Philippines
3 = Costa Rica
6 = Chandler, Arizona
7 = Philippines
8 = Leixlip, Ireland
9 = Penang, Malaysia
L = Malaysia
Q = Malaysia
R = Manila, Philippines
Y = Leixlip, Ireland
2nd digit = Year of production: (2007)
3rd & 4th digits = week: (7th week )
5th - 8th digits= lot number: (723)
10th - 14th digits = serialization code (---)
in my experience it was best to contact them by phone ( in the United States ). took me a total of 12 days from start to finish.
That’s the quickest I have seen so far! Was this a standard warranty replacement or cross shipping?
@@Scott.The.IT.Guy. standard but i have a way about me on the phone and it was about 4 calls. Im sure they just wanted to be done with me lol.
@@jamespoeske5194 Lol! Nice, was effective for sure for a standard warranty replacement!
scott are you still sending me the OptiPlex 3060 MT? if you gave it to someone else that's ok, i will wait for another one you get.
I am getting close to end of this project, I will have a tower for you for sure! Thanks!
@@Scott.The.IT.Guy. alright! im so excited!thanks scott