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- เผยแพร่เมื่อ 1 ธ.ค. 2017
- One employee (Mikey Day) fields customers' (Luke Null, Kyle Mooney, Kenan Thompson, Leslie Jones, Saoirse Ronan, Chris Redd, Aidy Bryant, Cecily Strong, Pete Davidson, Heidi Gardner, Kate McKinnon) returns.
#SNL #SNL43
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Cecily Strong’s “viral” girl is WILDLY accurate 😭
She reminds me of Woah Vicky
It’s sad that sometimes people side with the viral girls
FIND THIS MAN! Lmao
Cecily is perfect
Can confirm. Had a random dude film me and ask me loaded questions.
Smiled the whole time and was devo didn't go viral.
This is totally unrealistic. Customers are NEVER this reasonable and intelligent.
🤭😂😂😂
Also, customers never finish bitching after only 20 seconds. They yell for two minutes before even telling the clerk what they are bitching about in the first place.
Dang I can't tell if you're joking or not but it's comedy it's supposed to be overdramatic and unrealistic
@@gabibellebb yeah, they were being sarcastic 😋
@@gabibellebb Real customers are much was was his point.
"That is a racial discrimination!"
"Ma'am, you're white!"
" You don't know that!!"
Lmao!
lmao lmao
She thinks she’s Micheal Jackson.
HeE HeE
@Tom Hewitt meaning??
That's racist Stephanie
Dylan and that’s still better than the crook alternate.
I feel like Kate McKinnon is like....MEANT to play old ladies.
Kate makes the cutest old ladies
And old men. (rudy)
Nah she was born to play Justin Bieber
And also Rudy Giuliani
Kate McKinnon's a goddamn legend
This isn’t even a sketch, that’s just retail
I had someone yell at me bc I ‘couldn’t spell his name right!’ He gave the wrong spelling for his membership
😆
I was working at the Halloween store, we had a lady go “hey I know the returns for this stop a week before Halloween but, can I return them”
“I’m sorry but we can only do exchanges after seven days before Halloween, we can’t do returns”
“Nobody told me that”
(Mentally) somebody clearly did
Probably Crying tbh damn right and I hate that your right 😂😂😂 been a server for awhile, not as bad as retail but you wouldn’t believe the dumb shit I hear
OAT351 that word, *schadenfreude* so classy 🙏🏻😪
3:31 "Ethel, you did it again!"
I love that not only is he on a first name basis with Ethel, but this interaction has also occurred more than once.
Lool if you work retail you know there's always one or two loons that always stop by and well, makes life "interesting" aha
that scene reminded me of Gilly haha
Same thing with Cecily's character. He sees her and he says, "No, not again," meaning she has done this stuff before.
@@philmedeiros2497IT'S SO TRUE. 😂😂
Way to state the obvious.
Every Single Person: "This sketch is going well!"
Cecily: "You ain't seen nothing yet."
I feel that way about Kate McKinnon, she is always the last and often steals the show.
True, but Cecily makes her work for it.
I always love it when a skit incorporates pretty much the whole cast
Cecily Strong perfectly depicted that type of character. SPOT ON. Had me dyin'.
I saw a clip of her on a talk show and she didn't seem to have much presence in that situation. Maybe that's why she is not as famous as she should be. She is an amazing actor.
"That type of character"? Can you be more specific? What type are you talking about?
Cookie lady at McDonald’s 🤣😂
@@jeffharrison6059 What kind of response is that? You sound like one of those types of people.
@@BadWalmartCustomerServiceCom Shut The Fuck Up
“You’re white” “ *YOU DONT KNOW THAT* “
Honestly I love this video so much
All the florida Cubans like *surprised pikachu*
Omg it’s Woah Vicky
Yeah, you can never get tired of it. At least this sketch was good. A lot of them suck shit.
Cecily Strong played that type of character to a tee. So perfect.
you didnt catch also the fact, he says white isnt race aka racial discrimination doesnt apply to white?
You couldn’t pay me enough to deal with the general public. I tip my hat to all of you who work retail.
**Tips my fedora back to you** 😆😆
Oh trust me, they don't pay anyone enough in retail
Syed Hasan Mohiuddin 😂
I’m about to go to work and I wish I could retire rn
It just depends on where you work. Bookstores aren't usually that chaotic, for example. You couldn't pay me enough to work in general big box.
Heidi (walking away) "now we'll never know if I'm pregnant"
Mikey: "oh, you're pregnant" lmao
This isn’t even a joke. This is just live footage of my life
Excuse me? I want to speak to your manager
Same
What was your Worst experience?
My pain is sharp and constant... My reflection is no connection to myself... I do not wish for a better world for anyone... I want to inflict my pain on to others... This realization has not brought me any closer to understanding myself... As I drink the devil's piss I can hear him laughing as he spreads his wings...
@@sinunknown9929: Holy schit man. You turning these SNL comments into some screamo metal lyric BS
“These Dungarees are too baggy, I look like an *_urban_* in them.”
That line was so unnecessary, but it added so much 🤣
That's literally the only part of the entire sketch I laughed at
Hilarious
yeah. it added another layer of reality to an already too real skit. I worked retail..... this shit is giving me flashbacks. In that Black Friday through Week After Christmas returns season of Hell on Earth kinda way.
Emily B nice profile picture
I died
“I look like an ‘urban’ in them” 😭😭😭😭😭😭😭😭😭
😶😄
As someone who worked the customer service desk at K-Mart during high school, and when I'd come home for break my first few years of college, I gotta say this is SOOOO far off base. These customers are way too intelligent, kind, and patient than the real deal. From the guy who modeled the women's underwear sets he was trying on for my coworker, because he wanted a "woman's opinion", to the guy who returned a pair of incredibly used golf shoes, complete with scorecard, mini pencil, dirt, grass, and lady bugs in the box, oh the stories I could tell. But my personal favorite, the one that still keeps me up at night, was the old woman who came in the day after Christmas, the busiest return day of the year, with FOUR HUGE GARBAGE BAGS full of yarn she bought the week prior, because it was now .2¢ cheaper, and she wanted the price adjustment. This was late '90's, so we didn't have the same technology we do today, which meant, according to store policy, I had to manually type in the UPC code of each roll, type in the old price, type in the UPC again, and new price. There were about, no exaggeration here, 50+ people in line behind her by the end of the roughly 45 min. transaction. The grand total for all of it, about $7-8. The kicker is it didn't need to be that day, she still had about a month or two before it was too late. Man I shudder just thinking about it. Thankfully the customers behind her were pretty understanding, and most complimented me for staying so calm, as they were ready to go off on her. Good times!!
I worked for Dick’s Sporting Goods and I was a cashier. We did all the returns because we didn’t have a separate customer service. So we’d also have people return shoes that were clearly heavily used. Sooo ridiculous.
I worked at Kmart and my handheld scanner was broken so I had to try to hoist a 75lb bag of dog food onto my countertop to scan it. Not surprisingly, the bag busted open and there was dog food EVERYWHERE. One of my all time worst days in my retail career. I was probably 23 years old and was making like $7.25 an hour and living in an efficiency apartment thinking my day couldn't get any worse 😛
>From the guy that who modeled the women's underwear sets he was trying for my coworker, because he wanted a "woman's opinion",
Sorry, don't quite get what happened here :(
I worked at K-Mart too. You should see the hysteria that a lost layaway causes.
@@Chentzilla he was buying women's underwear and probably his kink is for a woman to see them on him
“I’m leaving, don’t follow me.” Takes two steps “Are you coming!?” 😂
Michael Williams
xD Classic!
Typical girl with a huge ego
😂
Definitely the funniest moment in the sketch and any guy who has had a girlfriend knows that moment when you have no idea what she wants.
M Jave
LOL @ your emoji
Eddie Panedi GFs? It appears you have a type. Be more thoughtful about who you date.
"OH, YOU GUYS SEE THAT. HE JUST KILLED THIS OLD LADY."
"HMM HMM HE GOING VIRAL"
I'm dying laughing
“Old lady looks at camera”
Who played the old lady?
Skyler Gasperini Kate McKinnon
Viruhll!!
I'd like to see more appreciation for Mikey Day. Dude is always top notch with whatever character he is.
😊👍🏿
I like him too, although some of the stuff he gets isn't worth his time. This was okay.
The pregnancy-test: -I told ya. Now we'll never know.
Woman: I’m leaving don’t follow me. Are you coming?
Man: yes, I don’t know what to do
Marlo Yates I e actually witnessed this kind of showdown with couples like this... the guy like an idiot just takes it. Have no idea why.
@@tohumblyvogue He's no Simpson there.
MrGerdbrecht i guess you must be an adult virgin 🤭🤭🤭
@@Whattteverrrr ?
@@Daberney There is nothing interesting in your "talking".
"I'm leaving, don't follow me. Are you coming?" 😭😭😭😭
Mya Marie hahahahah yeah my step sister told her boyfriend this one time to get lost and go home then was wondering like 10 minutes later why he was leaving I was so done
That one was the best lol 🤣🤣🤣🤣🤣
Mya Marie I know lol and she’s hot
"YES I dont know what to do!."
This means you follow us like a puppy!
The saoirse ronan one, "dont follow me"
"Are you coming?"
Lol
“I’m gonna shop at a different store you just lost a customer” I have heard that too many times
Right? Everytime some jumped up dipsh!t tells me he's "never coming back here again", I just want to say, "you promise?"
Customer service, or as I like to call it: the thin veil between civilized society and complete chaos.
K. Nakanishi You’ve been there, right?
Nah mostly complete chaos and god forbid they might have to wait for something
Hahaha true talk. But so funny all the same.
keeping ur likes at 666
l love that! I did my time in store as student some 15 years ago. You would never get so many reasons to hate people in any other regular job.
“That’s racial discrimination ”
“You’re white”
“You don’t know that!”
😆😆😆😂😂😂
woah vicky is quaking
i died
I was so fucking done after that.
you can be racist to whites, asians or blacks
Richard Floyd is white to white that’s why itz not a racial discrimination
I love that Kyle's character didn't even open the box of magnum condoms while claiming how they don't fit.
Good catch.
They couldn't do that on network TV, but cable they would've.
“Man what kinda adult be dookie-n in his pants?!!” Got me good 😂🤣🤣
Yeah. Comedy gold right there. Really.
"He just killed that old lady" old lady damn nearly killed him
Was that an air bag?
@@Klaaism ye
Haha. Yeah I get it. You should write for SNL.
"I look like an urban in them" DEAD
@spim randsley And racist as hell.
That line was the best.
Not Green
Urban is another way of saying Ghetto.
@@tingting35 not really
Ima get her a giftcard to Urban Outfitters for christmas.... I bet she'd like that lol
"a woman's hand muff" i love his characters 🤣🤣
cecily strong kills every sketch she's in, LOVE HER.
That viral lady needs to b in ALOT MORE SKITS
She is, it's Cecily Strong. A lot of people rave about Kate McKinnon but I think Cecily is just as awesome and can portray just as many characters.
Barrington Johnson I know she was my favorite, I dis like ghetto people but she did a great impersonation.
@@ev7985 I believe they meant the character to be in more skits, not the actress.
@@deepdarkmidnight yeah, I'd love that. XD would be hilarious.
E V agreed...
KMart hasn't been that busy in years
nationofmillions lol very true
That's the real joke :p
Ours closed down last year and it never had more then 5 people in the store at any one time. Walmart kills everything but Chinese sweat shops.
Tammy Forbes Bad management killed Kmart.
I thought they went bankrupt years ago. Couldn't compete with the two-headed beast that is Amazon & Walmart
Having worked in retail for so long, I absolutely relate to the batshit crazy customer that's such a frequent flyer you are on first name basis with them xD
1:27 that burn was so bad that even Mikey Day was like: Damn!
Soirse Ronan's american accent is quite nice!
She loses it a couple of times.
@@bryandelahoz6063 on what lines? Sounded clean to me
She is so beautiful
@@rinsedpie her character is not.
*Saoirse
And can we talk about her legs? Damn!!
The funniest thing is that this isn't exaggerated by much.
K. Impact It’s actually under exaggerated
1:22 How Jada treats Will Smith which is why he's gotta punch everyone now
Hilarious! "She pregnant man!" 😂
The quickest return line I've ever seen.
Jeffrey Terrian 😅😅😅
Right!!
Jeff Terrian ikr😂😂😂
Bruh, all that's missing is someone trying to return something that's clearly from another store, or a library book lmaoooooo
Bombastic Dev 😅😅😅😅
Not a library book 😂😂😂😂😂 I'm weak! Retail is worth it just for the relatability with other workers, lol.
OMG. Someone did that to me at Dunkin Donuts a few years back!... Wanted to return a fish sandwich -- DD doesn't sell fish sandwiches of any kind. Why would anyone return their food?
Yeah. So funny. You should write for SNL. Really.
As a customer service representative, I totally agree with this skit !
This are 💯 % accurate 🤣
I've been there with telemarketing crap.
I love how Mikey Day is always the unfortunate straight man in all of the service industry sketches.
Cecily’s character on Facebook live was my fave
Jackie Perez Agreed! Hilarious!
Jackie Perez they were probably just making fun of woahvicky 😂
Jose Alcala they were she actually did that
It would have been better if she was actually recording to Facebook live
Jackie Perez literally woahvicky
Omg, I almost chocked on my drink when that freaking airbag deployed from the scooter.
The funniest thing is that it opens on the wrong side.
I almost chocked reading your comment!👀🤣
*Choked, not " chocked".... Your phone literally corrects it for your ..
‘Chocked’ ?
Jay you*
This is one of the most accurate and cleverly written sketches from them I've seen in a long time
Kenan is my favorite part of this whole circus. “kindly point me to the men’s muff section.”
"I'm leaving don't follow me"
"Are you coming" 😂
@OAT351 My sentiments exactly. My first wife was forever bitching at me for every little thing. Nothing was ever good enough for her, especially after sex she couldn't wait to begin ranting and raving about how I never satisfied her. One night, after a rather torrid session of "love-making," she began to tear into me with a vengeance about how she didn't get off. I turned to her and said, "Damn, woman, I just gave you the best 20 seconds of your life and you damn well know it!" She'll be over soon with her new boyfriend who works at Walmart. He just recently got promoted to Sporting Goods, or something like that, and they are going to take the kids to some fancy restaurant - Applebee's or Red Lobster - I don't give a hoot in hell. She is happy and living the "good life," as she says but is late, as usual. In the meantime, the kids were hungry, so I told them they could finish the leftover chocolate cake from last night's dessert.
@@martinpalmer9810 WTF
@@martinpalmer9810 Uhhh... Good luck? I guess? Hope you're happy too.
@@martinpalmer9810 uh
@@martinpalmer9810 that story started out so good and then it turned into a tangled mess of
"YOU GOIN' VIRAL!"
"can I talk?"
That was obnoxious lol
God I've seen morons like this for real when I worked at MCDs
HE KILLED THAT OLD LADY!
Haha the world star ratchet just need to throw these obnoxious assholes off a cliff
😂😂😂 friggin Saoirse Ronan. She made me laugh so hard because I was not expecting her to swear. I honestly died laughing from this sketch. The airbag from Ethel
Her: that’s racist
Him: your white
Her: you don’t know dat
I really hope this becomes a series!
"I'm leaving, don't follow me" part was hilarious
That's what I'm wondering. Of course, you'd have Cecily's character there.
Know what? What else could they have customers return to be just as funny? Maybe it is only a one joke thing. Better to leave it alone.
Okay but Cecily strong is criminally underrated.
right! she's my favorite tbh. her in the QVC sketch makes me cry every single time from laughter. she's too good!
Cecily is incredibly talented. So much fun to watch
She is. I’m hoping that now that Kate is doing more movie roles and things like that, Cecily can be more up front in skits. Aidy is also really good.
Right she kills it every time !!!
I wanna know why they took her off of Weekend Update. She was so good.
I'm a fan of Mikey Day's acting. Respect.
" he just killed that old lady!!"🤣
“I’m leaving, DONT follow me! Are you coming?!” 😂
"I'm leaving, Don't follow me!.... Are you coming?"- This is something my mom does all the time lol.
And if Nicole had acted like this, Simpson never would've had a chance.
3:33😂Been looking for this everywhere. She probably told that old lady to do it lol.
I used to work at a Kmart… this is accurate as hell!
I believe it.
I think this sketch is just a nod to all the poor souls who have to work in customer service. They have to deal with this kind of shit everyday, especially during the holidays, and still find a way to keep their cool. I could not do it, I’d be fighting every day.
"These Dungarees I bought are too baggy, I look like an urban in them." lmao LAWD I do not miss working in retail, you're basically an emotional punching bag for the entire earth
I want to apologize for that... emotional punching bag... that's sad. How wrong would you have to be raised to treat someone like that...
Kenan's facial expressions are funny enough to make someone laugh even before he says a line 😂
2:00 as a bird owner I can confirm this definitely happens
cecily strong's character is so real and so many these days
lol
she's from karenistan in san antonio valley
I died at Cecil’s part 😂😂😂 she’s so funny.
“YOU DONT KNOW THAT”
Hearing Saoirse Ronan say “bitch on the rag” in a perfect American accent is priceless.
_“I look like an URBAN in them”_
You're white!
You don't know that!
TheAnyfingname shit was hilarious
She white but her ass aint
LOL dude, I cried when I heard that one. Hilarious
woah vicky
This is from my life.
The only way that this could have been more accurate is if one person demanded cash back instead of store credit.
Oh, all you get is store credit?
I noticed that the credit they give is often worth more that what a person lost in cash. If yo know basic maths you can get a better deal than when being hell-bent you n getting your cash back.
Piotr Kowalski
Can you explain? Please.
Cause $100 cash vs $100 store credit, is technically equivalent. Both are subject to sales tax as well as state tax.
But cash 99% will always be the more opportune choice, seeing as it is legal tender in the United States and can be converted to other currencies...across the entire planet. While the store credit is ONLY valid within that chain of particular stores.
Cause you said if you can do basic math, store credit is better....which basic math would say that they are equivalent, but CoD/CoH (cash on delivery/cash on hand) outweighs store credit at almost every point.
I'm totally with Courtney here. Especially if I'm pissed about your f'd up item and would rather purchase at another store. F your credit gimmie my cash back.
And sit In the floor and refused to leave until they get their way. (True story.)
Just the sentence “I look Urban in them” kills me every time
"I'm leaving, don't follow me, okay, are you COMING?! YES! I DONT KNOW WHAT TO DO " 🤣🤣😅
Please make this a recurring bit!
First name Last name yes
First name Last name No.Please Don't.
First name Last name I think they plan to. He said to the ghetto white lady "ma'am you come in here a lot. & he also knew the old lady on a 1st named basis. Xmas is coming, they could def do 1 on "holiday retuned presents". Being that he knew the 2 women I feel like their trying to already set him up as a character for future rolls.
This bit is going viral. On Facebook live.
Nice name
That pregnancy test joke was hilarious!! 🤣
The way Heidi looks in one of the shots, she looks zonked out of her mind.
Mikey Day needs to be in every sketch forever.
Didn't work the customer service counter but I did a 5 year stretch at Walmart in electronics, each type of customer in this video gave me Nam flashbacks. When I saw the old lady I wanted to go on break
Don’t follow me. Are you coming?
Laughed my ass off at that.
Everyday of my boyfriend's life.
Belen Morales Super accurate portrayal of women xD
IKR? Cracks me up every time. 🤣
At least we know that guy isn't going to pull a Simpson on her.
Saoirse Ronan's American accent is so good!
Vicki She was actually born in America and she is American Irish! 😉
@@brunobarbosa1900 maybe, but being born on America doesn't automatically mean you have an American accent if you were actually raised elsewhere tho
Back when “Goin Viral” had a different meaning. 😭😭
Kyle Mooney needs to be in more things and Cecily Strong is a GD national treasure.
“Thats racial discrimination” “your white” “you dont know that” omg cecily was the best lmfaoo
that pregnancy test one you see coming from a mile away and it still got me
Lmaoooo now well never know
@@rkcj101 Heidi looked like she was on drugs.
"And y'all tryna charge me a hunnid dollas" lmao 😂🤣 that "hunnid dollas" is what makes this so accurate
"he killed that old lady" 😂
“These Dungarees that I bought are too baggy. I look like an *urban* in them”
God I love Kate
I absolutely screamed at that! Freakin hilarious and like something some of the old people in my over 55 building would actually say!
this is the funniest skit I've seen in a while XD when kate ran into that desk i DIED
Samantha Rose
you died, how u here
Samantha Rose wow...scary how I didn't realize that was Kate😳
Well, it gets funnier the more times you watch it.
Well, who did you think that was? Lorne?
Heh, having worked short stints in food service, I can attest there really are people not unlike Kate's character
mikey was great in this - I loved his performance for some reason lmao
I love the facial expressions Chris Redd makes in this, that smile in the beginning turning to utter defeat.
As someone who works in the return counter, I can asure this is a 100% acurate.
More than... It's horrible...
It's not accurate at all. A real customer will bitch at you for 2 minutes straight instead of just 20 seconds...
I bet you have so many good stories to tell.
@@falkner9072 yeah it's rough. But now work much better place! I love ppl who bring back luggage after they use it for two years. Expecting a refund. Ugh. 🤣
@@jage5256 Glad to hear
The funniest line of the sketch: He's actually a bitch on the rag! I've never heard that before but it was hilarious.
Yeah, usually it's a woman who is that. I've heard this before.
“On the rag” means to have a period.
Sorry, but who doesn't know that???
Mikey Day's face though.
Simon James All the men you know must be pretty nice then.
They should seriously do more of these. It's an easy sketch to replicate while being able to keep the jokes fresh each time, and it gives a chance for everyone in the cast to appear.
Totally accurate sketch except that there was actually someone at the counter to help customers. I don't remember that ever happening at Kmart.
Lmao! That couple is 100% life
rinjimaru The pregnant one or the bitchy girlfriend one?
@Living Abstraction I'd say both. There are literally people this dumb in the world....lol
Tabee Homman I've seen people like the Facebook Live girl and it made me more sad than make me burst in laughter...
I know right! Ethel and that clerk were made for each other!
My first job back in high school was at Kmart and this is 100% accurate
3:00 these are always the ones that have the most kids
"I'm leaving don't follow me.
Are you coming? - yes I don't know what to do!"
"These jeans are too dungerees are too baggy, I look like an urban in them" 😁😁😁
"I look like an *urban* in them" lmaoo
What does that mean, anyway?
someone trashy who lives in a city
Never heard it like this before. Thanks Michael.
sha11235 it's actually a race joke that's why the crowd didn't react as much....she was saying she looks like a black dude because they were "baggy"
Looking like one of those blacks! Lmao
It's so fucking funny!😂🤣😂🤣😂
I rlly hope that chaotic video is still in Cecilys camera roll😂😂
"im leaving dont follow me... are you coming?" why is this so real lmfao