I saw the drop and was like "WOW that was staged." But then I get to the end of the video and have the biggest smile on my face because of it. Sarah truly is the epitomy of the Canadian kindness stereotype.
I really did think she was in on it the whole time, till the reveal at the end. I just thought it was a bit they were all doing to show off the self-repair process.
Sarah has brought a uniqueness to the LMG channels lately. It’s the perfect balance of not knowing too much (in TECH) but wanting to learn more. With a delightful personality
Sarah is so adorable, at first i thought “wow she has really good acting skills” but then it turns out she genuinely believed her phone was broken but wasn’t mad about it, she is just too kind
I'm on board with the sentiment. Butt guys she hasta know they just got phones laying around. She knows she can just get a phone if she needs one. Like I worked at a Applebee's and needed a phone and a manager handed me one from lost and found. Love you either way Mrs. Butt.
I had to pause and play back that scene like three times because I couldn't even tell that was a broken screen as opposed to a cool lock screen--one that might appeal to, well, a graphics designer.
THAT is how you do a prank. Everyone laughs in the end, including the pranked (thats the important bit). Good lord Sarah is such a sweetheart. No immediate reaction of anger, not even a pause to calm down before saying befire saying, "it's ok".
The whole iPhone repair program felt just like... like many had said, a way to push you to have Apple fix it instead. And when regulator body cranks down on the right to repair, Apple can just point at it and say "we have it", or worse use statistics from the program and push back the right to repair " because people don't use the program"
you missed a crucial point: it is not Apple providing the SSR. It is run by a different company. From their "About us" page: "Apple has engaged Service Parts or Tools, Inc. (SPOT) to create the Self Service Repair Store to make genuine Apple parts and tools available. We are here to support questions about your order and assist with the System Configuration step that may be required at the end of your repair. SPOT is a wholly owned subsidiary of Communication Test Design, Inc., a full-service, global engineering, repair and logistics company headquartered in West Chester, PA." Apple just sells them the parts, like to every AASP and IRP, which they then sell again to the end customer. It's like GeekSquad selling you the parts. That company has no affiliation with Apple whatsoever and it can hardly be used as an argument against right to repair in court/congress or whatever else.
@@PvtAnonymous Woah so instead of selling genuine parts to all the largest, most renowned repair service companies, Apple chose a single obscure one and made it in charge of the entire repair market? How typical of them. I swear to god, Apple is like a tech totalitarian dictator, they are obsessed with having absolute control over everything.
@@NanoMine not really. Everyone who knows how AASPs and IRPs get their parts from Apple, this is basically the same thing. I can explain the process. When a repair is started via GSX (Apple‘s internal system for repair management) there is a few things required. The serial number, turning off Find My, personal contact data and what part is used for the repair. When all of that is entered into GSX, you can either start the repair if you have the parts stocked or you have to wait for delivery. After you repair the device, the serial numbers of the old and new parts have to be entered into GSX before you can proceed with system configuration. The old parts can be send back so you don‘t have to pay the full price. Now, SPOT does just one thing differently: they send you the part to do the repair. Everything else is the same. Their process involves creating a GSX case for you, entering your data, ordering the part from Apple, they pay the regular IRP/AASP prices for the part. The part is then sent to you via Apple‘s distributor network and after you perform the repair, they do the system configuration like any other technician would, I mean the exact same way. They make their profit from the difference between what they pay Apple and what the customer pays them. The renting of the machines is the same. SPOT own the machines and they can do with them what they want, in this case - rent them out. Apple has no real involvement in this process except allowing them to sell parts to end consumers, everything and I literally mean everything else, is handled by SPOT.
this dark room, bright light cinematic camerawork was insane, it's amazing what you guys can make look good on this channel, even in an empty dark room
Sarah is by far one of my favorite people to see in LMG videos, period. The interplay between her and Jonathon in this video was delightful. Would love to see more!
Sarah is a national treasure, Canadian or American, and I would watch any LMG video that she's featured in. I get the impression that she would make ANY activity fun. Even a tax audit at an insurance seminar.
The one big problem with Apple Self-Serve Repair (and the Independent Repair Program before it) is that you can't really buy and stock parts, which is how you get quick turn-around times in the phone repair business. Louis Rossman actually stopped doing iPhone repair years and years ago because he couldn't do same-day turnaround times and nobody is willing to have their phone in the shop for a week.
Unless you are Apple. Then just screen replacement can take you a month and nobody cares. (pesonal experience - 12 mini screen replacement took them about 34 day)
I work at a Ubreakifix and we can do Apple OEM repairs in like 20 minutes but if something goes wrong at any point that 20 minutes can become more like 2 days while you get sent through answering machine hell trying to get a new GSX ticket made. By comparison, Samsungs are way easier since at the end of the day they don't have the same arbitrary calibration requirements and are generally much more flexible when it comes to repairs. Not perfect by any means, but definitely preferable to anyone doing this professionally.
I get excited when I see Sarah in an episode. Such a great combination of on-camera ease and a fun personality and I love that she is always game to learn how to do something outside her wheelhouse. Always makes me feel a little bit braver! And I always love Jon's insights into all things Apple and beyond.
Nuns are super shady, I don't trust them. So, you need to produce a person that surpasses sarah in niceness ... tho i'm unclear about that metric. Still, you have just as much evidence as repatch for your claim that there is in fact a nicer person than sarah.
1:05 Love how these are in anything except English, haha. I figured out from the Spanish version that it loosely translates to “If you like this video, click the ‘like’ and ‘subscribe’ buttons”
Yeah you're not wrong It would be something like "it's possible that you must (have to?) give a like and subscribe to Mac address. Click the like button and subscribe button if you haven't done it" Probably some grammar has to be polish in my translation but that's like 90% accurate
I work at a Genius Bar and can confirm all the tools and equipment are exactly the same as the ones used in store. Also, the reason other parts aren't available (like rear glass) is because we don't have those parts ourselves, as they come bundled as a "rear system". Effectively, Apple are giving access to everything we have access to (other than diagnostics) for the supported phones.
This is what I wish the video explained! I feel like they make it seem like it hasn’t always been this way. Where they just “purposely” made these specific repair tools to discourage people to not use the repair program. But it’s never been sunshine and rainbows repairing iPhones, lol. Sure, older models were “easier” on the scale of repairing iPhones but with higher demand of phones (like being waterproof) you’re going to have more compact form factors and things that make it harder to repair because of that.
@@cyclingvideoes It's like repairing old computers from the 80's and 90's. You could literally swap the chips and stuff because they were far, far, far bigger than they are now. Given how densely packed modern circuit boards are (on several layers even), good luck. It's not so much companies don't want you repairing stuff, it's they don't want you to try it, fuck it up because it's incredibly difficult then blame them for it. Things like RAM and storage were only ever easy to replace because they were VERY unreliable for so long. Hard drives died ALL the time, especially on laptops and even RAM would go bad in a very short period of time. I remember our IT guy at primary school having a bin full of RAM sticks so they could replace them every year as was the recommendation back then. Modern hardware is orders of magnitude more reliable, so it's far less worth the effort of making them be swapped out in many cases.
@@cyclingvideoes Way late reply, I know. The complaint isn't that, the tools are made to be difficult for the average person to use. The complaint is, the surrounding programme is purposely made difficult. They purposely made the process annoying and bureaucratic, rather than just supply the manuals, and provide an easy way to order spare parts, no questions asked.
As someone who works in a repairshop and fixes iphones all day, apple is probably the easiest to replace in theory (Compared to Samsung sending us the whole chassis and screen) but apple uses the worst adhesive for their batteries that snaps all the time and makes it harder and harder every year to remove the faceid from the screen.
YES!!!! I also do insurance repairs for Verizon and stuff, and thus I do use apple's calibration. I takes 5 seconds to do the calibration. Multiple days to go through the calibration is absolutely ridiculous. Apple Phones are by far the easist repairs to do, when apple isn't being a b****
I would rather repair Samsung all day every day. The new parts come with a new battery by default and the repair is still cheaper than Apple. They also require full testing to meet factory spec before the device can leave the facility
AASP tech here, honestly her iphone 11 boot looping all the time sounds more like a bad battery than a logic board, I've seen it all the time. The phones need the battery to boot up properly and even when it's plugged into a charger, it will not draw power from it until it's completely booted.
As an outside to Apple, the whole repair things feels like, 'well we are been forced to, so here.' Then making it as unfriendly as possible to discourage you from actually wanting to do it. Kind of like Windows trying to force Edge on you, but saying 'you can choose a different web browser' but doing everything to discourage it by making you jump through a gezillion hoops to do it and then still throwing Edge in your face, and some functions still popping up using Edge rather than your browser of choice.
Not just discouraging end users from doing it; I honestly think they’re trying to seed the idea that end user repair is 1) a massive hassle and 2) uneconomical into the public consciousness so that lawmakers feel like right to repair legislation is a waste of time.
Alright, does a similar program exist for Samsung, Huawei, Google flagship phones? I get that it is easy to jump on Apple hate train but it seems like repeatability is the whole industry program not reserved to a one company from Cupertino.
My lightning port on my 11 broke this week and I’ve been relying on wireless charging. I’m dreading getting a new one :( I wish apple was more up front with older phones and providing parts at reasonable prices
I hear ya! Especially since it's the older phones that are the most likely to have something broken. Also... you sure it isn't just full of pocket lint?
@@macaddress I’ve cleaned it numerous times, it’s clean as far as I can see. It’s kinda works, I believe it was water damage or something something that happened to it at work. I dropped it on a concrete floor and a couple weeks later it started acting up. I work at a shipping facility and cardboard emits a lot of dust so it could be some buildup that i completely missed
@@birdley Apple doesn't sell charge ports for any iPhone, it's on a separate board but they won't sell it to anyone. You'll have to buy it from someone else if you want to fix it... 😉
@@macaddress Lol I once had an iphone that didn’t charge; I went to 3 different repair guys who all wanted to charge like £40 to replace the port before I found one who just took my phone, plucked the lint out with a sim card tool and gave it back to me.
@@Freakinawesome333 dude years ago I traveled 2 hours to a Genius Bar appointment because my iPhone 5 wouldn’t charge. Got there, waited around a couple of minutes and the lady took my phone and asked what the problem was. I said it wasn’t charging. She took the sim removal tool that was attached to her lanyard, turned my phone over and pulled out a wad of lint. She turned around, grabbed a charger from one of the display models, plugged my phone in and it started charging immediately. I looked at her crestfallen. I felt like such a dumbass
I've been doing front-end development and graphic design for 15 years now and yes, absolutely, it is. The M1 Air is barely any less powerful than the M1 Pro, and that's mostly because of cooling. The M2 Air is just an upgraded chassis, upgraded graphics chip, and a magsafe port. Performance difference between M1 and M2 isn't really worth it, but the rest definitely is. When people starting some kind of graphics/photo/video school and ask me for a macbook recommendation I tell them all to just get the Air. They don't lose a ton of value in the first year or two (a used macbook is usually still worth pretty close to MSRP) and you can always upgrade later, but of the 5 people who got an M1 Air because of me none have felt the need to ugprade after a year. Two of those people do 4K video editing on it, which is getting close to its limits, but absolutely doable if you have a render farm at school or a gaming PC at home that you can use for rendering.
I’m a graphic designer and honestly love the form factor of the M2 Air and would be really nice paired up with a more powerful workstation at the office but if it’s your primary work computer you’ll find yourself reaching the upper limit of its capabilities really fast. The M1 MacBook Pro’s are power houses and have been wildly adopted in the industry for good reason.
First Mac Address video I've checked out (longtime LTT viewer and Apple h8r). Immediately your videos feel different than other LTT channels. 24p rather than 30p? If so and this was on purpose, whoever came up with this idea is a freaking genius. It's such an on-brand way to stand out from the rest of the channel fam. Amazing.
The BEST video on mac stuff I've ever watched. Prank, sweetness, noob repair done well and Apples new service- all packed in 12 enjoyable minutes. Thank you for that.
God Sarah really brightens my day, I don't know how she could react so calmly to her phone breaking but its impressive. Also her genuine willingness to learn is just awesome. Just awesome video LMG team all around
I have nothing with Apple devices, but I really love the Entertainment value of MacAdress. This is great! For the joke at 01:05 I have to say something about the German part of the text though: First: The translation is very "official" which isn't to bad, but uncommon and there are some minor errors which I want to adress. (I know it is just a small joke which is there for like 250 milliseconds or something, but I still just want to give a tip for people reading this) Möglicherweise müssen Sie Mac Adress mögen und abonnieren --> mögen is the correct translation of (to) like, but in internet terminology you just use "liken" Klicken Sie auf den "Daumen hoch" Symbol --> In this case your article "den" is the masculin Akkusativ form, but it refers to Symbol which uses Neutrum, so the correct use would be: "Klicken Sie auf das 'Daumen hoch' Symbol". Anyway thanks for the entertainment!
This video was awesome. Not only the way it was written and how you swooped in like a "all-knowing character" when reading a book but when you did that when repairing the iphone. Panning outward to see the entire situation hearing the conversations in the backround while you are speaking. I really enjoyed it
I LOVE Sarah on camera. She is so sweet, so entertaining, and so personable through the camera. She has an amazingly HUGE heart. She's the kind of person EVERYONE wants to know.
Gotta love that twist! LMG pranking is the best. Also, Sarah has a great personality. Has relatable problems (earphones clogging with wax, etc), and portrays the average consumer really well. Also a great host.
to pull the battery, isopropyl alcohol is of great help also, bootlooping is most likely an earpiece speaker defect, not motherboard, but since apple don't want to let face id work on a replaced earpiece speaker (that's where the sensors for face id is) for "SeCuRiTY", so repairing your phone make you loose face id
Apparently according to others videos I've seen on this kit, Apple tell you specifically NOT to use IPA to dissolve the adhesive. The residue can cause issues if it gets where it shouldn't.
This video is brilliant on so many levels! Kudos to Sarah, I hope the Adrenalin rush didn't ruin her sleep that night. That was the longest "blowing-of-mind" that I have witnessed :D And about the production, oh man, where do I start. I love the audio background, the "lost-on-an-island" table with the sole production light as the sun and the dark background as the ocean, filled with danger. And many more. The people, who made all the decisions should get a bonus. Keep up the great work! Edit: this goes in my Favorite collection ;)
"I had Jake backup your phone and do a restore on the new one" - ok, that's some crazy bad physical security. I can't tell if that's a Sara issue or an Apple issue, though.
@@nitePhyyre Considering they barely have a backup strategy for their servers (see the various "all our data is gone" videos), I'd press X to doubt on that one.
@@Killerpixel11 I mean surely it's not unwise to backup your backup, but the servers are technically the backup. And if those catch fire it's understandable that they don't have a backup of the backup. Also there might have been a sprinkle of clickbait
@@Daniel-dj7fh No, the server is not the backup. The server is the server, which holds all the data they work with. Servers need to be backed up. I completely understand not backing up all gazillion petabytes of video backlogs, but in all these cases, they lost important stuff like documents, templates and such. That, at least, along with ongoing and unfinished projects, needs to be backed up to different hardware and preferrably backed up again off site.
I must say Sarah makes every single video she appears in a delight to watch. I still watch almost every single video from you guys, but Sarah makes them all better
I feel like in the end this is just an incredibly over complicated answer to the right to repair legislation, instead of just designing their devices to be more repairable in the first place. Maybe someday I guess lol
If they designed them to be more repairable they couldn’t get the same form factor they do now. Technicians at the Apple store go through the same process to repair these devices. Unlike the customer facing side of apple, it’s not sunshine and rainbows on the backend with things like repairs. It’s never been sunshine and rainbows to repair iPhones and I feel like this is being mad at a cat for not being a dog
@@cyclingvideoes "If they designed them to be more repairable they couldn’t get the same form factor." You're correct to an extent, but there are design decisions that impede consumers from repairs have nothing to do with the form factor. Whether this was done to intentionally make repairing harder for planned obsolescence... that's an entirely different debate.
"iPhones are pretty fragile" Actually, the stainless steel frame on Pro iPhone variants leads to pretty exceptional durability when being dropped, compared to other phones with aluminium frame, which dents hella easily, and could lead to cracked glass.
I think there's only one scenario where you can say the Self-Service Repair Program works and is worth it. Is if you rent the tools and have multiple iPhones of the same model that are needed to be repaired or replaced. I guess this works if your entire family uses the same model of iPhones and happens to be in need of battery replacements, or anything to repair. So maybe just rent out the tools and order the parts, and since you indeed have many to replace. I think it will cost a lot less if they rent one set of the tools, grab the parts, and someone on their family do it?
Which probably would account for about 1/10 of 1% of people whose use case applies. I'm estimating but if you own independent repair shop you don't need that stuff, already have adequate tools... So unless you're a content creator that happens to be fixing phones for ad revenue, it's hard to find someone who applies.
Ok this may sound random but I was literally watching a reposted mac-address video on my FYP on Tiktok and guess what - I literally got a message notifying me about your new video. What a coincidence!
[[SPOILERS AHEAD]] I thought this was fake, and then the prank part. And then I realized; Sarah ISSSS the nicest person in the world. That said, this is probably a get together of the two friendliest looking LTT members anyway. Wholesome.
Sarah is the best! Her laugh and how chill she was about the phone is how I need to strive to be 😅. Although it totally looked like he dropped her phone on purpose. 😬
"Do you think it's great or should go farther? Comment down below." Whoever says anything other than "this is a step in the right direction, but miles from the goal" is straight up wrong. At the very least, and I really mean absolute minimum, they need to make it way cheaper. $20 savings for the multiple waiting periods (shippings and chat bots) plus the hassle and potential to break it is absurd. Also, the fact that they have the whole "new hardware detected, phone unusable" bullshit is bullshit.
It was clever in an evil genius kind of way for Apple to outsource this. When questioned about WHY it’s so damn expensive, Apple can simply say that they don’t set the prices and that their partner needs to make margin on providing their services. And they weren’t done there. Have you noticed that the parts are weirdly expensive while the equipment rental is weirdly cheap? Huh… that means that it doesn’t really make sense for lots of repair shops to buy these and offer repairs on Apple products because the part cost is too high to offer a compelling value proposition. It puts a really cynical cast on the repair tool rental pricing which is barely enough to cover shipping, let alone cleaning, testing, & re-packing.
Does no one else notice how blatantly Apple is trolling everyone with this sorry excuse for a self repair service? They literally made the website look like a 2008 windows driver installation page, and everything works out to be just as overtly expensive as going to an apple store. I'm willing to give apple the benefit of the doubt when it comes to how difficult it is to perform the actual repair of the phone since we cant expect today's phones to have enough space for consumer friendly assembly, but other than that its seems clear that they just made this move as a marketing ploy to drive off right to repair advocates
it's not by Apple. The SSR program is provided by Service Parts or Tools, Inc, which is a completely different company. Apple sells them the parts, they sell them to consumers and take their share. It is a blatant misconception that Apple is to blame for this, if anyone is to blame - it's SPOT. I would also advise against using their services after checking their privacy policy where they state that they will use your data "To administer surveys, sweepstakes, promotions, or contests". Big no no.
This is exactly what technicians do at the Apple store, and the same repair tools. They are showing you the reality of what it takes to repair iPhones, it didn’t change just because customers can now do it to. Apple shouldn’t give special kid gloves for repairs, the backend of repairing is not all sunshine and rainbows and it’s like being mad at a cat for not being a dog If you think that website is bad, you should see the one I had to use while working AT apple and now as a certified technician at a school. Again, not sunshine and rainbows
This is exactly what technicians do at the Apple store, and the same repair tools. They are showing you the reality of what it takes to repair iPhones, it didn’t change just because customers can now do it to. Apple shouldn’t give special kid gloves for repairs, the backend of repairing is not all sunshine and rainbows and it’s like being mad at a cat for not being a dog If you think that website is bad, you should see the one I had to use while working AT apple and now as a certified technician at a school. Again, not sunshine and rainbows
Normally, I'm against technology abuse, and as Louis Rossmann has pointed out, that screen, and that silicon didn't know it would become an apple product, it didn't want to be an apple product, the phone itself is blameless...... but damn it feels good watching apple devices get smashed
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I saw the drop and was like "WOW that was staged." But then I get to the end of the video and have the biggest smile on my face because of it. Sarah truly is the epitomy of the Canadian kindness stereotype.
i think she somewhat knew it was staged, but she didn't expect that phone replaced plot twist.. 😅
I really did think she was in on it the whole time, till the reveal at the end. I just thought it was a bit they were all doing to show off the self-repair process.
I think she is simply just that nice and forgiving ...the world needs allot more Sarah's in it just a good person all around
I'm guessing it's cause she knew she isn't loosing money anyways cause even if it doesn't work lmg would cover anyways
The best butt in canada
Sarah has brought a uniqueness to the LMG channels lately. It’s the perfect balance of not knowing too much (in TECH) but wanting to learn more. With a delightful personality
Sarah is amazing !
What a way to say she's dumb but hot
simp
virgin alert
Amen 🙏
Sarah is so adorable, at first i thought “wow she has really good acting skills” but then it turns out she genuinely believed her phone was broken but wasn’t mad about it, she is just too kind
She’s just very Canadian
Or, all is still staged and only you believe it is genuine
I'm on board with the sentiment. Butt guys she hasta know they just got phones laying around. She knows she can just get a phone if she needs one. Like I worked at a Applebee's and needed a phone and a manager handed me one from lost and found. Love you either way Mrs. Butt.
@Michael Davis Not sure, but think it may be Ms Butt, unless someone knows different. No wedding ring, for sure.
When you work at a tech company if someone breaks your device. You’re probably not to worried about it since it will be fixed or completely replaced
To be honest, that broken screen could be a pretty cool wallpaper. It’s like abstract art.
@@Rivanni Well I feel dumb, where can I get it?
Yeah the broken parts were the purple lines, though even the wallpaper looks broken ;)
I had to pause and play back that scene like three times because I couldn't even tell that was a broken screen as opposed to a cool lock screen--one that might appeal to, well, a graphics designer.
What iPhone users say when getting apple repairs will cost your soul
THAT is how you do a prank. Everyone laughs in the end, including the pranked (thats the important bit).
Good lord Sarah is such a sweetheart. No immediate reaction of anger, not even a pause to calm down before saying befire saying, "it's ok".
The whole iPhone repair program felt just like... like many had said, a way to push you to have Apple fix it instead.
And when regulator body cranks down on the right to repair, Apple can just point at it and say "we have it", or worse use statistics from the program and push back the right to repair " because people don't use the program"
All companies do similar stunts to manipulate the data, but the way Apple is doing it seems especially scummy, at least to me
you missed a crucial point: it is not Apple providing the SSR. It is run by a different company. From their "About us" page:
"Apple has engaged Service Parts or Tools, Inc. (SPOT) to create the Self Service Repair Store to make genuine Apple parts and tools available. We are here to support questions about your order and assist with the System Configuration step that may be required at the end of your repair.
SPOT is a wholly owned subsidiary of Communication Test Design, Inc., a full-service, global engineering, repair and logistics company headquartered in West Chester, PA."
Apple just sells them the parts, like to every AASP and IRP, which they then sell again to the end customer. It's like GeekSquad selling you the parts. That company has no affiliation with Apple whatsoever and it can hardly be used as an argument against right to repair in court/congress or whatever else.
@@PvtAnonymous Woah so instead of selling genuine parts to all the largest, most renowned repair service companies, Apple chose a single obscure one and made it in charge of the entire repair market? How typical of them. I swear to god, Apple is like a tech totalitarian dictator, they are obsessed with having absolute control over everything.
@@PvtAnonymous That's only what public knows, I'm pretty sure Apple controls pretty much everything on how this program will work.
@@NanoMine not really. Everyone who knows how AASPs and IRPs get their parts from Apple, this is basically the same thing. I can explain the process.
When a repair is started via GSX (Apple‘s internal system for repair management) there is a few things required. The serial number, turning off Find My, personal contact data and what part is used for the repair. When all of that is entered into GSX, you can either start the repair if you have the parts stocked or you have to wait for delivery. After you repair the device, the serial numbers of the old and new parts have to be entered into GSX before you can proceed with system configuration. The old parts can be send back so you don‘t have to pay the full price.
Now, SPOT does just one thing differently: they send you the part to do the repair. Everything else is the same.
Their process involves creating a GSX case for you, entering your data, ordering the part from Apple, they pay the regular IRP/AASP prices for the part. The part is then sent to you via Apple‘s distributor network and after you perform the repair, they do the system configuration like any other technician would, I mean the exact same way. They make their profit from the difference between what they pay Apple and what the customer pays them. The renting of the machines is the same. SPOT own the machines and they can do with them what they want, in this case - rent them out. Apple has no real involvement in this process except allowing them to sell parts to end consumers, everything and I literally mean everything else, is handled by SPOT.
this dark room, bright light cinematic camerawork was insane, it's amazing what you guys can make look good on this channel, even in an empty dark room
Sarah is by far one of my favorite people to see in LMG videos, period. The interplay between her and Jonathon in this video was delightful. Would love to see more!
Sarah is a national treasure, Canadian or American, and I would watch any LMG video that she's featured in. I get the impression that she would make ANY activity fun. Even a tax audit at an insurance seminar.
High praise! I agree! :D
The one big problem with Apple Self-Serve Repair (and the Independent Repair Program before it) is that you can't really buy and stock parts, which is how you get quick turn-around times in the phone repair business. Louis Rossman actually stopped doing iPhone repair years and years ago because he couldn't do same-day turnaround times and nobody is willing to have their phone in the shop for a week.
Unless you are Apple. Then just screen replacement can take you a month and nobody cares. (pesonal experience - 12 mini screen replacement took them about 34 day)
I still don't understand the reason why authorized service provider other than genius bar cannot stock parts, especially screens lol
I work at a Ubreakifix and we can do Apple OEM repairs in like 20 minutes but if something goes wrong at any point that 20 minutes can become more like 2 days while you get sent through answering machine hell trying to get a new GSX ticket made.
By comparison, Samsungs are way easier since at the end of the day they don't have the same arbitrary calibration requirements and are generally much more flexible when it comes to repairs. Not perfect by any means, but definitely preferable to anyone doing this professionally.
@@theEskalaator wait how ? changing my 5s battery (in 2019) and 13 pro faceID module (in 2022) only took an afternoon ?
@@epytaf Yup. I too am Ubreakifix Canada. GSX tickets D: NO BAD
I get excited when I see Sarah in an episode. Such a great combination of on-camera ease and a fun personality and I love that she is always game to learn how to do something outside her wheelhouse. Always makes me feel a little bit braver! And I always love Jon's insights into all things Apple and beyond.
Sarah is practically a co-host at this point lol
Sarah is such a sweet person, deserves just good things
Not gonna lie...Sarah's starting to fall into the Anthony category of: I see, I click!
Ok, I don’t honestly think you could find, in the whole world, a nicer person than Sarah!
Out of 8 billion people.
Including nuns.
I don't think you honestly made that as a honest statement
@@bleankdallas2924 Wow...
Nuns are super shady, I don't trust them. So, you need to produce a person that surpasses sarah in niceness ... tho i'm unclear about that metric. Still, you have just as much evidence as repatch for your claim that there is in fact a nicer person than sarah.
@@bleankdallas2924 Did you miss the decades of abuse to First Nations tribes' kids by Canadian nuns that came to light in the past years?
@@bleankdallas2924 „including nuns“
1:05 Love how these are in anything except English, haha.
I figured out from the Spanish version that it loosely translates to “If you like this video, click the ‘like’ and ‘subscribe’ buttons”
Yeah you're not wrong
It would be something like "it's possible that you must (have to?) give a like and subscribe to Mac address.
Click the like button and subscribe button if you haven't done it"
Probably some grammar has to be polish in my translation but that's like 90% accurate
At least they put a German translation in XD
Same in French, you can tell it wasn't written by a native speaker tho
I work at a Genius Bar and can confirm all the tools and equipment are exactly the same as the ones used in store. Also, the reason other parts aren't available (like rear glass) is because we don't have those parts ourselves, as they come bundled as a "rear system". Effectively, Apple are giving access to everything we have access to (other than diagnostics) for the supported phones.
This is what I wish the video explained! I feel like they make it seem like it hasn’t always been this way. Where they just “purposely” made these specific repair tools to discourage people to not use the repair program. But it’s never been sunshine and rainbows repairing iPhones, lol. Sure, older models were “easier” on the scale of repairing iPhones but with higher demand of phones (like being waterproof) you’re going to have more compact form factors and things that make it harder to repair because of that.
@@cyclingvideoes It's like repairing old computers from the 80's and 90's. You could literally swap the chips and stuff because they were far, far, far bigger than they are now. Given how densely packed modern circuit boards are (on several layers even), good luck. It's not so much companies don't want you repairing stuff, it's they don't want you to try it, fuck it up because it's incredibly difficult then blame them for it. Things like RAM and storage were only ever easy to replace because they were VERY unreliable for so long. Hard drives died ALL the time, especially on laptops and even RAM would go bad in a very short period of time. I remember our IT guy at primary school having a bin full of RAM sticks so they could replace them every year as was the recommendation back then. Modern hardware is orders of magnitude more reliable, so it's far less worth the effort of making them be swapped out in many cases.
@@cyclingvideoes
Way late reply, I know.
The complaint isn't that, the tools are made to be difficult for the average person to use.
The complaint is, the surrounding programme is purposely made difficult.
They purposely made the process annoying and bureaucratic, rather than just supply the manuals, and provide an easy way to order spare parts, no questions asked.
2:28 “You learn from the best, like Linus, right?” Jonathan’s been watching Linus Drop Tips
The whole apple repair kit thing is something I would probably describe as "not working, as intended".
As someone who works in a repairshop and fixes iphones all day, apple is probably the easiest to replace in theory (Compared to Samsung sending us the whole chassis and screen) but apple uses the worst adhesive for their batteries that snaps all the time and makes it harder and harder every year to remove the faceid from the screen.
YES!!!! I also do insurance repairs for Verizon and stuff, and thus I do use apple's calibration. I takes 5 seconds to do the calibration. Multiple days to go through the calibration is absolutely ridiculous. Apple Phones are by far the easist repairs to do, when apple isn't being a b****
interesting
I would rather repair Samsung all day every day. The new parts come with a new battery by default and the repair is still cheaper than Apple. They also require full testing to meet factory spec before the device can leave the facility
AASP tech here, honestly her iphone 11 boot looping all the time sounds more like a bad battery than a logic board, I've seen it all the time. The phones need the battery to boot up properly and even when it's plugged into a charger, it will not draw power from it until it's completely booted.
Tbh i really like mac adress videos they are always so useful and relevant. I am a big fan😍
Especially the ones with Sarah.
As an outside to Apple, the whole repair things feels like, 'well we are been forced to, so here.' Then making it as unfriendly as possible to discourage you from actually wanting to do it.
Kind of like Windows trying to force Edge on you, but saying 'you can choose a different web browser' but doing everything to discourage it by making you jump through a gezillion hoops to do it and then still throwing Edge in your face, and some functions still popping up using Edge rather than your browser of choice.
Not just discouraging end users from doing it; I honestly think they’re trying to seed the idea that end user repair is 1) a massive hassle and 2) uneconomical into the public consciousness so that lawmakers feel like right to repair legislation is a waste of time.
Alright, does a similar program exist for Samsung, Huawei, Google flagship phones? I get that it is easy to jump on Apple hate train but it seems like repeatability is the whole industry program not reserved to a one company from Cupertino.
That was an awesome video!! The production quality is always amazing and of course, the hosts are fantastic. Well done Jonathan and Sarah!
I was genuinely convinced it was her own phone and surprised when he brought her real one out! Fantastic haha
Sarah Butt definately lights up a room, even that dark warehouse!
Sarah is an angel. The perfect example of Canadian friendliness.
Sarah does seem like a genuinely nice person
My lightning port on my 11 broke this week and I’ve been relying on wireless charging. I’m dreading getting a new one :( I wish apple was more up front with older phones and providing parts at reasonable prices
I hear ya! Especially since it's the older phones that are the most likely to have something broken. Also... you sure it isn't just full of pocket lint?
@@macaddress I’ve cleaned it numerous times, it’s clean as far as I can see. It’s kinda works, I believe it was water damage or something something that happened to it at work. I dropped it on a concrete floor and a couple weeks later it started acting up. I work at a shipping facility and cardboard emits a lot of dust so it could be some buildup that i completely missed
@@birdley Apple doesn't sell charge ports for any iPhone, it's on a separate board but they won't sell it to anyone. You'll have to buy it from someone else if you want to fix it... 😉
@@macaddress Lol I once had an iphone that didn’t charge; I went to 3 different repair guys who all wanted to charge like £40 to replace the port before I found one who just took my phone, plucked the lint out with a sim card tool and gave it back to me.
@@Freakinawesome333 dude years ago I traveled 2 hours to a Genius Bar appointment because my iPhone 5 wouldn’t charge. Got there, waited around a couple of minutes and the lady took my phone and asked what the problem was. I said it wasn’t charging. She took the sim removal tool that was attached to her lanyard, turned my phone over and pulled out a wad of lint. She turned around, grabbed a charger from one of the display models, plugged my phone in and it started charging immediately. I looked at her crestfallen. I felt like such a dumbass
We all could use a person as nice and kind-hearted as Sarah is in our lives. Just make sure to keep that same energy for those people.
When she's so nice the prank doesn't even really work 😅
She had to have noticed that he did it on purpose. It was painfully obvious, the camera was rolling.
@@michaelcorcoran8768 yeah but not the swap
they both seem like good friends, great co-worker dynamic
Actually i see him blushing ;)
Would love to see more content with Sarah speaking as a graphic designer. For example, is the m2 Air sufficient for running the creative suite?
My father is a graphic designer, and I have been trying to convince him to get a m1 MacBook, but he is not convinced it makes a difference
The M1 is more than capable, so yeah the M2 is even more so.
I've been doing front-end development and graphic design for 15 years now and yes, absolutely, it is. The M1 Air is barely any less powerful than the M1 Pro, and that's mostly because of cooling. The M2 Air is just an upgraded chassis, upgraded graphics chip, and a magsafe port. Performance difference between M1 and M2 isn't really worth it, but the rest definitely is.
When people starting some kind of graphics/photo/video school and ask me for a macbook recommendation I tell them all to just get the Air. They don't lose a ton of value in the first year or two (a used macbook is usually still worth pretty close to MSRP) and you can always upgrade later, but of the 5 people who got an M1 Air because of me none have felt the need to ugprade after a year. Two of those people do 4K video editing on it, which is getting close to its limits, but absolutely doable if you have a render farm at school or a gaming PC at home that you can use for rendering.
I’m a graphic designer and honestly love the form factor of the M2 Air and would be really nice paired up with a more powerful workstation at the office but if it’s your primary work computer you’ll find yourself reaching the upper limit of its capabilities really fast. The M1 MacBook Pro’s are power houses and have been wildly adopted in the industry for good reason.
@@coffeecuprobot2802 the M1 Pro has the same power as the M1 Air though, unless you're thermal throttling often you really don't need the Pro
First Mac Address video I've checked out (longtime LTT viewer and Apple h8r). Immediately your videos feel different than other LTT channels. 24p rather than 30p? If so and this was on purpose, whoever came up with this idea is a freaking genius. It's such an on-brand way to stand out from the rest of the channel fam. Amazing.
I love this channel, the editing is amazing. Linus keeps hiring Geniuses.
The BEST video on mac stuff I've ever watched. Prank, sweetness, noob repair done well and Apples new service- all packed in 12 enjoyable minutes. Thank you for that.
I really like these contents LMG produces, wish Mac Address could do it more often. Love it!
God Sarah really brightens my day, I don't know how she could react so calmly to her phone breaking but its impressive. Also her genuine willingness to learn is just awesome. Just awesome video LMG team all around
Johnathan throwing the phone is hilarious.
That throw was something, but that ending was priceless! Truly a genuine heart she is.
Sarah's the type of guy to laugh uncontrollably when you break her new phone.
George Russel is the kind of guy who only laughs at pranks that also entertains the target.
I have nothing with Apple devices, but I really love the Entertainment value of MacAdress. This is great!
For the joke at 01:05 I have to say something about the German part of the text though:
First: The translation is very "official" which isn't to bad, but uncommon and there are some minor errors which I want to adress. (I know it is just a small joke which is there for like 250 milliseconds or something, but I still just want to give a tip for people reading this)
Möglicherweise müssen Sie Mac Adress mögen und abonnieren --> mögen is the correct translation of (to) like, but in internet terminology you just use "liken"
Klicken Sie auf den "Daumen hoch" Symbol --> In this case your article "den" is the masculin Akkusativ form, but it refers to Symbol which uses Neutrum, so the correct use would be: "Klicken Sie auf das 'Daumen hoch' Symbol".
Anyway thanks for the entertainment!
1:25 I hope this is how Jonathan meets girls, he drops their phones and then invites them to his house to get it repaired
More stuff with Sara please, her personality makes the day brighter.
Sarah's laugh is the real thing that keeps LMG going. 😁😁😁
This video was awesome. Not only the way it was written and how you swooped in like a "all-knowing character" when reading a book but when you did that when repairing the iphone. Panning outward to see the entire situation hearing the conversations in the backround while you are speaking. I really enjoyed it
Sarah is great, really always having fun watching videos where she is in
I LOVE Sarah on camera. She is so sweet, so entertaining, and so personable through the camera. She has an amazingly HUGE heart. She's the kind of person EVERYONE wants to know.
Sarah is so sweet! 😄 Great video!
Gotta love that twist! LMG pranking is the best.
Also, Sarah has a great personality. Has relatable problems (earphones clogging with wax, etc), and portrays the average consumer really well. Also a great host.
to pull the battery, isopropyl alcohol is of great help
also, bootlooping is most likely an earpiece speaker defect, not motherboard, but since apple don't want to let face id work on a replaced earpiece speaker (that's where the sensors for face id is) for "SeCuRiTY", so repairing your phone make you loose face id
Apparently according to others videos I've seen on this kit, Apple tell you specifically NOT to use IPA to dissolve the adhesive. The residue can cause issues if it gets where it shouldn't.
I just LOVE the evil scientist stage setup and the walk-in of the two main actors. Impressive work and I adore every detail
I love this video, you rock Sarah!!! The self service program is obviously a little insane but the video was great!
Sarah, you are one gem of a human being. The absolute nicest person. Stay awesome
Jonathan's life flashed before his eyes 😂
Lol
This video is brilliant on so many levels! Kudos to Sarah, I hope the Adrenalin rush didn't ruin her sleep that night. That was the longest "blowing-of-mind" that I have witnessed :D
And about the production, oh man, where do I start. I love the audio background, the "lost-on-an-island" table with the sole production light as the sun and the dark background as the ocean, filled with danger. And many more. The people, who made all the decisions should get a bonus. Keep up the great work!
Edit: this goes in my Favorite collection ;)
"I had Jake backup your phone and do a restore on the new one" - ok, that's some crazy bad physical security. I can't tell if that's a Sara issue or an Apple issue, though.
Lmg might have a backup policy.
@@nitePhyyre Considering they barely have a backup strategy for their servers (see the various "all our data is gone" videos), I'd press X to doubt on that one.
@@Killerpixel11 I mean surely it's not unwise to backup your backup, but the servers are technically the backup. And if those catch fire it's understandable that they don't have a backup of the backup.
Also there might have been a sprinkle of clickbait
@@Daniel-dj7fh No, the server is not the backup. The server is the server, which holds all the data they work with. Servers need to be backed up. I completely understand not backing up all gazillion petabytes of video backlogs, but in all these cases, they lost important stuff like documents, templates and such. That, at least, along with ongoing and unfinished projects, needs to be backed up to different hardware and preferrably backed up again off site.
@@Killerpixel11 ha ha! Good point!
I must say Sarah makes every single video she appears in a delight to watch. I still watch almost every single video from you guys, but Sarah makes them all better
I feel like in the end this is just an incredibly over complicated answer to the right to repair legislation, instead of just designing their devices to be more repairable in the first place. Maybe someday I guess lol
If they designed them to be more repairable they couldn’t get the same form factor they do now. Technicians at the Apple store go through the same process to repair these devices. Unlike the customer facing side of apple, it’s not sunshine and rainbows on the backend with things like repairs. It’s never been sunshine and rainbows to repair iPhones and I feel like this is being mad at a cat for not being a dog
@@cyclingvideoes "If they designed them to be more repairable they couldn’t get the same form factor."
You're correct to an extent, but there are design decisions that impede consumers from repairs have nothing to do with the form factor. Whether this was done to intentionally make repairing harder for planned obsolescence... that's an entirely different debate.
I love Sarah's reactions, she's always fun to see in videos
Sarah, you really are a good sport. I feel like you’re the butt of the joke for ‘LMG non-techie employee’
Yeees I love to see Sarah shes always so refreshing to see.
"iPhones are pretty fragile"
Actually, the stainless steel frame on Pro iPhone variants leads to pretty exceptional durability when being dropped, compared to other phones with aluminium frame, which dents hella easily, and could lead to cracked glass.
Truly entertaining and i love Sarah. Jonathan and Sara in a mac address video so far is just too good to pass up
Sarah's laugh is the best! It makes my heart warm every time!
THE END IS SO WHOLESOME!!! Sarah is the best.
I think there's only one scenario where you can say the Self-Service Repair Program works and is worth it. Is if you rent the tools and have multiple iPhones of the same model that are needed to be repaired or replaced. I guess this works if your entire family uses the same model of iPhones and happens to be in need of battery replacements, or anything to repair. So maybe just rent out the tools and order the parts, and since you indeed have many to replace. I think it will cost a lot less if they rent one set of the tools, grab the parts, and someone on their family do it?
Which probably would account for about 1/10 of 1% of people whose use case applies. I'm estimating but if you own independent repair shop you don't need that stuff, already have adequate tools... So unless you're a content creator that happens to be fixing phones for ad revenue, it's hard to find someone who applies.
I learnt nothing in this video but it was so delightful to watch. Wholesome AF!
Ok this may sound random but I was literally watching a reposted mac-address video on my FYP on Tiktok and guess what - I literally got a message notifying me about your new video. What a coincidence!
She literally is the nicest person in the world.
iPhones are fragile me: yes yes they are I know from experience
Usually, somebody would probably be mad if they broke your 1000-dollar phone Sarah just laughed as if nothing had happened. 🤣🤣🤣
[[SPOILERS AHEAD]]
I thought this was fake, and then the prank part. And then I realized; Sarah ISSSS the nicest person in the world.
That said, this is probably a get together of the two friendliest looking LTT members anyway. Wholesome.
This is legit maybe my new favourite LMG channel. Not even because it’s Apple content - but I love the format.
No way you broke her phone on accident 😭
watch till the end
You're right, no way they would do that.
She's adorable. Her kindness is the sole reason canada has the reputation of being kind.
I didn't see that end plot twist coming. Really kept me at the edge of my seat. One of the best LMG videos of all time. Sarah, please marry me.
Sarah is the best! Her laugh and how chill she was about the phone is how I need to strive to be 😅. Although it totally looked like he dropped her phone on purpose. 😬
"Do you think it's great or should go farther? Comment down below."
Whoever says anything other than "this is a step in the right direction, but miles from the goal" is straight up wrong. At the very least, and I really mean absolute minimum, they need to make it way cheaper. $20 savings for the multiple waiting periods (shippings and chat bots) plus the hassle and potential to break it is absurd.
Also, the fact that they have the whole "new hardware detected, phone unusable" bullshit is bullshit.
It was clever in an evil genius kind of way for Apple to outsource this. When questioned about WHY it’s so damn expensive, Apple can simply say that they don’t set the prices and that their partner needs to make margin on providing their services.
And they weren’t done there. Have you noticed that the parts are weirdly expensive while the equipment rental is weirdly cheap? Huh… that means that it doesn’t really make sense for lots of repair shops to buy these and offer repairs on Apple products because the part cost is too high to offer a compelling value proposition. It puts a really cynical cast on the repair tool rental pricing which is barely enough to cover shipping, let alone cleaning, testing, & re-packing.
At 4:24 nice detail with the studio display cable just put into this normal plug
Does no one else notice how blatantly Apple is trolling everyone with this sorry excuse for a self repair service? They literally made the website look like a 2008 windows driver installation page, and everything works out to be just as overtly expensive as going to an apple store.
I'm willing to give apple the benefit of the doubt when it comes to how difficult it is to perform the actual repair of the phone since we cant expect today's phones to have enough space for consumer friendly assembly, but other than that its seems clear that they just made this move as a marketing ploy to drive off right to repair advocates
it's not by Apple. The SSR program is provided by Service Parts or Tools, Inc, which is a completely different company. Apple sells them the parts, they sell them to consumers and take their share. It is a blatant misconception that Apple is to blame for this, if anyone is to blame - it's SPOT. I would also advise against using their services after checking their privacy policy where they state that they will use your data "To administer surveys, sweepstakes, promotions, or contests". Big no no.
This is exactly what technicians do at the Apple store, and the same repair tools. They are showing you the reality of what it takes to repair iPhones, it didn’t change just because customers can now do it to. Apple shouldn’t give special kid gloves for repairs, the backend of repairing is not all sunshine and rainbows and it’s like being mad at a cat for not being a dog
If you think that website is bad, you should see the one I had to use while working AT apple and now as a certified technician at a school. Again, not sunshine and rainbows
This is exactly what technicians do at the Apple store, and the same repair tools. They are showing you the reality of what it takes to repair iPhones, it didn’t change just because customers can now do it to. Apple shouldn’t give special kid gloves for repairs, the backend of repairing is not all sunshine and rainbows and it’s like being mad at a cat for not being a dog
If you think that website is bad, you should see the one I had to use while working AT apple and now as a certified technician at a school. Again, not sunshine and rainbows
I really like the disclaimer at 1:05, actually say something sensual even in the other languages
Kinda scary that they were able to basically clone her phone so easily and without her even knowing.
Yep, keep tabs on your device. iPhones are a bit harder to do and to be fair, Jake is a freaking genius, but yeah, keep an eye on your device.
Sarah brightens up every video she’s in!
Most people will just go to Apple for “genius” help as they are to busy or don’t want the hassle. Great prank on The wonderful Sarah.
I absolutely love the direction this channel is going to. good job
This seems intentionally complicated.
Highly underrated LTT channel. This should be promoted on the main channel. Keep up the good work.
Normally, I'm against technology abuse, and as Louis Rossmann has pointed out, that screen, and that silicon didn't know it would become an apple product, it didn't want to be an apple product, the phone itself is blameless......
but damn it feels good watching apple devices get smashed
Loved this video, concept and direction. Good job Jonathan!
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Frugality is an attractive quality to the majority of the population. Being frugal is about putting your dollars towards the things you care about and not overspending on the things that don't matter.
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5:54 whooooaaa…. what a great reaction 😂
I wish it was a longer video with the entire repair process and the chat session. Great video! 😁
I could watch Sarah get delighted all day long. What a great reaction at the end.
sarah and jonathan have so much synergy, this new (I'm old ok I know it has been years) LMG is really refreshing and nice
Jonathan + Sarah is an amazing combo, great dynamic together :)
I love Sarah videos. She has a great personality and seems genuinely nice.
Sarah is such a sweetheart, and the size of her shocked smile is enormous!
No words to describe how much I love the feeling this channel gives me
1:04 Nice kernel panic screen. The German translation is almost spot on with just one single article being wrong