I'd like a video with tips for selling. I'm big with verbiage guidelines. I feel the most objections I get are 1. That's too expensive I want to shop around for estimates 2. Not today I'll do that at my next appointment 3. I will just get a flat out no with no explanation Sometimes customers seem annoyed, agitated or distrustful when I mention maintenance their vehicle is due for and I know dealerships will always have a stigma. I educate why certain fluids are recommended, how often it is specified to maintain as well as what happens if they go left neglected. At the end of the day, I understand it's their vehicle, maybe they don't have the extra time or the extra money or both. But I also feel like maybe it's something I'm doing that needs improvement. I appreciate your videos!
Me as a professional technician having both worked in flat rate positions and hourly or commission based positions. Have a great appreciation for a Service Advisor that will go the extra mile and ask intelligent trigger point questions when attempting to understand and write up a repair order for a customer how often does the vibration occur? Do you feel it in the steering wheel or in your feet? Does it only happen when braking? I have also worked as a service advisor at a heavy duty semi truck repair facility, and I always made it a point to call every single customer who had an open repair order in the shop before 3 PM whether I had an accurate update, or there was no change in the status of the repair because I believe that, an update with no updated news is better than no update at all. Love your work and your Contant. Keep it up bud.
Hey Chris! I was a service advisor from 2005-2008 (BMW). I am preparing to go back into service writing, and your videos are really helping me mentally prepare for the interviews I have coming up. Thanks for making these! Do you do paid consulting? i.e. me paying you for your time to have a zoom call? If you are interested in that I’d love to talk. Thanks all the same, this information is fantastic
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I'd like a video with tips for selling. I'm big with verbiage guidelines. I feel the most objections I get are 1. That's too expensive I want to shop around for estimates
2. Not today I'll do that at my next appointment
3. I will just get a flat out no with no explanation
Sometimes customers seem annoyed, agitated or distrustful when I mention maintenance their vehicle is due for and I know dealerships will always have a stigma. I educate why certain fluids are recommended, how often it is specified to maintain as well as what happens if they go left neglected. At the end of the day, I understand it's their vehicle, maybe they don't have the extra time or the extra money or both. But I also feel like maybe it's something I'm doing that needs improvement.
I appreciate your videos!
Me as a professional technician having both worked in flat rate positions and hourly or commission based positions. Have a great appreciation for a Service Advisor that will go the extra mile and ask intelligent trigger point questions when attempting to understand and write up a repair order for a customer how often does the vibration occur? Do you feel it in the steering wheel or in your feet? Does it only happen when braking? I have also worked as a service advisor at a heavy duty semi truck repair facility, and I always made it a point to call every single customer who had an open repair order in the shop before 3 PM whether I had an accurate update, or there was no change in the status of the repair because I believe that, an update with no updated news is better than no update at all. Love your work and your Contant. Keep it up bud.
I agree 100%. I used to text all my customers twice a day even if I didn’t have an update. Thanks for your support!!
Night if the roxybearry
Just got a job with GM and Cadillac! This helped a ton! Liked and subscribed! Cheers buddy
Hey Chris! I was a service advisor from 2005-2008 (BMW).
I am preparing to go back into service writing, and your videos are really helping me mentally prepare for the interviews I have coming up.
Thanks for making these! Do you do paid consulting? i.e. me paying you for your time to have a zoom call?
If you are interested in that I’d love to talk. Thanks all the same, this information is fantastic
I wish it was a physical book, I'd actually buy it for about $24.95. Master service manager here.
Hey Chris, im hoping to get an interview for a service advisor and i was hoping you had some tips for me. Love the videos. Thank you!
I currently work at a Ford dealership. It’s not ok. I think it is because of our advisors.
Hey Chris I was curious how the pay on average is depending on the level your at as a service advisor ?
Interviewing with a dodge dealership this month. Let’s see how this helps
Where I can find the book ?