Hey there! We're currently putting the finishing touches on our "Klaviyo Email Marketing Mastery" course and want to make sure you're the first to know when it's ready. Click the link below to express your interest and be the first to receive updates on the course. Thanks for your support! shaun150.typeform.com/to/P7lm26Fk
Thank You to give us a such wonderful Video. We want to learn more about Klaviyo video tutorial. Please note this Flow that I want to learn: 1. How to run a Campaign 2.How to set Abandoned cart/Welcome/ Post Purchases etc. 3. The most difficult to understand and It is "List & Segment". And want to Know HOW IT WORKS. Thank YOU!
Thanks for the list of topics. We'll definitely get to these in the coming months. The good news is that the next video will be about abandon carts. *"The most difficult to understand and It is "List & Segment"* We hear this a lot, it's very tricky indeed. If we can find a clear and easy way to explain it, we'll post a video here too.
@Email Experts one last question for you. At 2:30 you mention that Klaviyo will automatically feed the coupons into Shopify so we don't have to worry about that. But is there a way that you know of to automatically apply the coupon code to the shopping cart when the user presses the "Shop Now" or Call to Action button you've created in the email?
Hi Adejare, we just link to the product page. Platforms like Okendo and Yotpo allow you to add clever dynamic reviews, but we don't recommend it. The main reason is that we recommend you literally just type in the reviews you want to showcase to tell the story you want to tell, rather than relying on a random review. For example, in your welcome series you want to reassure your customers that you are a legit brand, than ships quality products - so show reviews that talk about the product quality and quick shipping times.
at 3:39, when u opened ur flows tab, i dont have any flows so i made one myself, but i didn''t received an email when i tried to send it to myself, I DONT KNOW WHAT TO DO PLS HELP
Hi Sem, the most common issue is that you might need to double opt in. If so, this guide will help: help.klaviyo.com/hc/en-us/articles/115005251108-Guide-to-the-Double-Opt-In-Process. Without knowing more details, i'm not 100% what the issue is, but reach out to Klaviyo support and explain what you're tried.
Thanks for the question. At the moment with BigCommerce you will need to batch upload coupon codes, here’s the guidance: help.klaviyo.com/hc/en-us/articles/115005084727-Guide-to-Using-Coupon-Codes-in-Klaviyo#upload-unique-coupons-into-klaviyo3
Such a great and valuable tutorial - I would like to run a Facebook lead capture campaign but I am curious is it possible to set up the Klaviyo flow you described so that when someone subscribes through the Facebook lead capture form they will automatically get the discount code emailed to them through this sequence? In other words, I would like to integrate my Facebook campaign with Klaviyo without the customer having to visit my website and use the website opt-in
Hi Mohammad, yeah that’s a great way to do it. 1. Set up the list. 2. Set up the dynamic coupon rules 3. Set up the flow triggered off the list (don’t trigger it off a segment since there’s a time delay, but list triggered flows are instant). 4. Connect the lead ad to the list. Also i see in your original comment you asked about whether Shopify knows about the codes. Klaviyo is actually generating the codes within Shopify using the API and then accessing them to add to the email. In the video we showed how to mass generate codes for campaigns, and the reason for the time delay for large batches of codes is exactly that, an API limit.
Please help. After linking my coupon code to my button, I sent myself a test mail and when I clicked on the link from my mail, the delivery address was pre-filled with a random name of a customer on my lead, the contact details and delivery address. Why is this happening? I thought the shipping form is supposed to be empty? so why is it pre-filled? Please help.
All good Raphael! Don’t stress, this is how it’s supposed to be when you’re testing abandon carts, it means its working. When you send a test, it shows a real customer who recently started a checkout. Because the preview doesn’t check the filters, the customer may have even purchased. It does this so you can see the actual content of the cart. Check out our abandon cart video for more details.
Hi! New subscriber here 🙌 I just have one question in mind. Do you need to turn OFF the automatic abandoned checkout email on the Shopify settings so customers won't receive two different emails for abandoned checkout?
@@TheDominiqueOfficial @icon camo, Good question, good answer, yes you do need to turn off the Shopify one in the Notification Settings, thanks for raising this!
@@saernst Hi! your videos are great. I just wonder if I want to create a Popup, should I create a list or a segment? This is confusing. I have tried to do it and the email does not reach the clients, does this also have to be configured? If so, where. Thanks
I'm so glad it helped. For the popup, we've made a video on that specificially: th-cam.com/video/OaaJnm8jmSg/w-d-xo.html . But the answer is List. You need to 1. Create a list. Open the list. Go to settings, turn opt in to "Single opt in". 2. Create the popup and connect to the list. 3. Trigger the welcome flow from the list. Check out the video on the welcome series: th-cam.com/video/fFNR_Gcdb3w/w-d-xo.html If you need further help, please comment again, i'll be happy to help.
@@emailexperts I am basically trying to give first time visitors of my store a 10% discount but when I try to test it out myself by putting in my email nothing shows up in my inbox. Similarly, Klaviyo gives the ability to preview through email but again when I put in my email for them to do that nothing shows up in my inbox you talk about it at around 9:04-9:40 mark.
Hey email expert I have a question am stuck at sending out a test flow to myself to see if the code is working . But I just can figure out how to send one. you said you can do that in klavyio itself.
Check out our video on designing an email template - we go through the builder interface a lot more thoroughly: th-cam.com/video/i2qP_FQpNto/w-d-xo.html
@Email Experts, can the dynamic codes also be applied to popups in Klaviyo? For example, when a customer signs up for the Newsletter, can we set up a 2-stage popup that gives them a code when they submit the form?
Hi Kelly, a great question that we get a lot. Unfortunately this isn’t possible with Klaviyo dynamic codes at the moment. If anything changes, we’ll leave a comment here.
Hi your channel has been super helpful! Thank you! Question. If I want to send a reminder with the abandon cart coupon code, would the customer end up getting two unique coupon codes? Or is there a way to insert the same coupon code that was used in the first email?
OH NVM. I just read one of the comments below and it helped answered this question. Each customer will have a code attached to their profile :) Thanks!!
This is an amazing video! I don't know if you have a video I can watch, but when I create an SMS Pop up Form and offer a 10% off instant discount, do I need to create a specific coupon and attach it to this SMS form? Simply put, how do I know if people enrolling to SMS are receiving a 10% dynamic discount? Thanks for any help!
Hi there, great question. The answer is always test, test, test. Give it a go, add a coupon to the design, test the form and make sure the code comes through.
Hey Raphael, check out our video on email design. If you want to do anything more complicated, I recommend you check out Klaviyo’s training academy here: academy.klaviyo.com
Hello, please do you have any recommendations for someone who is trying to learn the advanced email marketing tech skills. Skills like HTML, CSS, email deliverability etc. Your response will really go a long way.
Hi Raphael, honestly, I would say HTML and CSS are not necessary or even desirable skills for *Marketers* especially for advanced Email Marketers. By definition, *Marketing* is about understanding customers, and the more you get deep into the technical skills, the further you are from customer's experiences and you stop being a marketer. That said, being an email designer is a valuable skill set, it's just not marketing. Decide what you want to be - an email designer, or an email marketer - because they are different paths. If you want to be an Email Designer, then you will need to learn HTML and CSS, but I'm not sure where to start since that's not something we do or need at Email Experts (we use drag & drop editors, or contractors when we need an HTML/CSS skillset). If you want to be an Email Marketer, then follow this channel for basics, and for more advanced Email Marketing skills look at the Klaviyo Academy, and Salesforce Trailhead.
@@emailexperts Hello, thank you really. You're always helpful and respond to comments. I understand everything you've said. I only started looking into the world of technical skills because most jobs I'm applying for are asking for HTML and CSS which I don't have. However, I will watch more of your videos since they are logical marketing strategies that can move needles. Thank you again, I'm happy I belong to your community.
hey guys, this email helped me so much. I need help with something else > even though i've created a welcome fllow series for subscribers, they are still receiving a generic "subscription confirmation' email from shopify before my branded email i created in klayvio. Have been on shopify help and I cant find anything. Any ideas? I really dont like this feature. Thanks Jane
Hi Jane, thanks for your support! Here's how you turn off "double opt-in": help.klaviyo.com/hc/en-us/articles/115005251108-Guide-to-The-Double-Opt-In-Process#enable-single-opt-in3
Why doesn't it work for me when I try to add a dynamic coupon for a specific page. I tried both variations and really don't get it. The link doesn't load
I did a "test run" on my klaviyo account for the discount code I offer and I didn't receive anything in my email. Do you know what could be the problem?
Hi Nessa. This video is a bit out of date. Maybe check out our big video here (linked to the right timestamp): th-cam.com/video/uVbIMF-SWGg/w-d-xo.html, and let me know if you still have issues.
Hi Mateo, it sounds like you're asking why, when you preview the email, clicking the link takes you to a confirmation page instead of the cart? This issue is with all abandon cart flows, not just those with the dynamic code. Because of the way the Klaviyo Abandon cart flows are triggered, when someone starts a checkout, the links will take the customer to the transaction. The "Filter rules" on the flow is what makes sure it's an incomplete transaction. Rest assured that if you have your flow filters set up properly, the abandon cart emails won't be sent to customers with complete transactions, even if the preview do.
Hi Rida, thanks for you support! We recently released a video on the Facebook and Klaviyo, check it out here: th-cam.com/video/q-PLnli1LCQ/w-d-xo.html I'd love to hear your thoughts.
@@emailexperts Thank you so much for putting together such a helpful video. I learned a lot of new things, and it was great to see you explain everything so clearly. 👍
No, and generally speaking, we don't think there's a marginal benefit to adding a specific Abandon Cart flow, and instead we recommend adding the browse abandon flow. These two "middle funnel" flows (Abandon Browse and Checkout) cover it, and I haven't seen anyone develop a great strategy to justify an addition flow between these 2. Abandon Cart can still only show on 1 product, and any great message we could come up with for the Abandon Cart should just be duplicated into Browse Abandon - therefore making the Abandon Cart unnecessary. I'd love to see if someone has the data to back up splitting them into 2.
Hi, thank you very much for the video, I do have to questions. When I got the discount and tried to redeem it It didn't work but when I just copied the code and went and put in on the page it did, I put everything correct, could it be because I haven't bought the domain yet? and it say myshopofy? thanks
Hi Miguel, it might be that, but I think it should still work with the myshopify URL. Play around with a static discount code in your URL instead to see if you can get the function working, and then if that works try the dynamic coupon.
Hey there, thank you so much for this video, it was really helpful. I have an app for allowing customers to stack discounts but it works by adding the discount codes on the cart page. Do you know if the codes in klaviyo would automatically be added on the cart page instead, or would it only work for codes that are added at checkout? Thanks a lot
Hi Shriram, unfortunately real-time dynamic coupons are only for Shopify, Magento 1 and Magento 2 at the moment. You can still add static codes, here's the documentation for Woo: help.klaviyo.com/hc/en-us/articles/360031279471-Using-Coupons-in-WooCommerce
Thanks for the request Attila. Unfortunately Woocommerce doesn't have a standard unique discount code generation method, and so Klaviyo doesn't support this at the moment. However, there is a work-around. Your comment has given me an idea on how to approach that - watch this space!
@@danielgrim5706 there's no uniue coupon generation for Woo at this stage, but you can upload mass generated ones using this guide: help.klaviyo.com/hc/en-us/articles/115005084727-Guide-to-Using-Coupon-Codes-in-Klaviyo#upload-unique-coupons-into-klaviyo3
I've followed everything in this video, but no email is sent when i sign up with my pop-up. I've tried everything. I've linked everything with my flow.. Any ideas?
Hi Jean-Luc, it could be at various stages of the process that issues are coming from. 1. The popup needs to be connected to a list. 2. The list needs to be triggering a flow. 3. The flow needs to be live. 4. You will need to use an email address that is not already subscribed. I hope this helps you find a solution.
Hi Jose, if you use the same code, customers will receive the same code they initially received in subsequent emails, as long as it's still valid. For example, if you set a code to expire in 5 days, and you send an email 3 days later, the code will still be valid and so Klaviyo will send the same code to the same customer. Each customer still receives their own unique ones, of course. I hope this helps!
@@emailexperts thank you so much! Klabiyo support actually led me in the wrong direction and had me create a new coupon code for each segment of the flow! Thank you so much! Any chance of this applies for sms as well? I just tested this out and it worked for a series of emails. What if I added a text in between the emails?
@@josemarte7389 Hi Jose, it should work for SMS too. The way it works is that when the customer first receives an email (or SMS) with a code, the code is actually attached to their profile. When an email (or hopefully SMS) is sent with a code, Klaviyo will first check their profile to see if a valid code from that name already exists on their profile. If so, it will add the existing code, if not, it will create a new one.
Hi Jerry, does '{% coupon_code 'NAME_OF_YOUR_COUPON' %}' work on the success message for pop up sign up forms? When a customer signs up, I need the code to appear in the pop up success message, but it doesn't seem to work. Is that possible?
Hi Yemi, Jordane asked a similar question. It sound like you're trying to add the discount code to a Klaviyo form flyout, is this correct? This tutorial only covers adding the coupon code to email design, not a flyout. I don't believe you can add dynamic discount codes to the flyouts. In addition, even if you could, *I wouldn't recommend it*. From a strategy perspective, it's better to encourage your customers to open the email to receive the discount. This 1) ensures that they get a code only if they give you a real email address, and 2) builds a positive Pavlovian response, connecting Opening your email to receiving a valuable discount code, increasing their engagement in the future. Cheers, *Jared*
this is a very important video which i was looking all over the youtube, but still for some reason i am not receiving the confirmation email after i signup as a customer from the website . can you help me out in this?
Hi Miyhan, it sounds like the confirmation email has gone missing! If you’re using Klaviyo, their support team is great, so reach out to them, and likewise for any other platforms. Otherwise, it might be a deliverability issue. I suggest you check out our video just published on that topic here: th-cam.com/video/wmKxNs9styE/w-d-xo.html
Hi Isaac, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
I followed this for welcome flow. Worked great. Cannot get this to work for abandoned cart flow. Loads up check out page with no discount applied. Tried both codes.
Thanks Sam, so glad it helped. For the abandon cart, it can be a bit fiddly. If you've tried {{ event.extra.checkout_url}}/&discount={% coupon_code 'DISCOUNT_NAME' %} OR {{ event.extra.checkout_url}}/?discount={% coupon_code 'DISCOUNT_NAME' %}, then it should work
Hi Ezra, the interface had updated a little since we recorded this video, but it should all be there. Have you connected Klaviyo to your Shopify store?
Thank you for your tutorial, however when I do exactly what you say for my Flyout, and when I test it out, it does't work. When I enter my email onto my flyout, the text shows: "use code {% coupon_code 'WELCOME' %} at checkout to get 15% off!. It doesn't give me a real coupon code.. Do you have any idea why? I couldnt' find any answers on klaviyo support either.
Hi Jordane Leong, it sound like you're trying to add the discount code to a Klaviyo form flyout, is this correct? This tutorial only covers adding the coupon code to *_email_* design, not a flyout. I don't believe you can add dynamic discount codes to the flyouts. In addition, even if you could, I wouldn't recommend it. From a strategy perspective, it's better to encourage your customers to open the email to receive the discount. This 1) ensures that they get a code only if they give you a real email address, and 2) builds a positive Pavlovian response, connecting Opening your email to receiving a valuable discount code, increasing their engagement in the future.
Hi, yes you certainly can. The main limiting factor is your ecommerce platform. If you are using Shopify or Shopify Plus, you can use this for almost any email type.
Hi, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
Hi, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
If you're using Shopify, adding this as the link should work: {{ event.extra.checkout_url}}/&discount=DISCOUNTCODE And just replace "DISCOUNTCODE" with the discount code. If you want to add a dynamic code, then copy/paste this: {{ event.extra.checkout_url}}/&discount={% coupon_code 'DISCOUNT_NAME' %} And replace "DISCOUNT_NAME" with the dynamic discount.
Hey there! We're currently putting the finishing touches on our "Klaviyo Email Marketing Mastery" course and want to make sure you're the first to know when it's ready. Click the link below to express your interest and be the first to receive updates on the course. Thanks for your support! shaun150.typeform.com/to/P7lm26Fk
Hero of email marketing.. How simple was that! Thank you so much..Lots of prayers and love..
You are so welcome! I'm glad it was helpful!
This video so far is so straight forward and SUPER SIMPLE to follow along. THANK YOU. Thumbs up!
This video is so helpful! Thank you for sharing!!
Glad it was helpful! Thanks for the feedback!
This worked perfectly! Thank you so much!
Great to hear!
Thank You to give us a such wonderful Video. We want to learn more about Klaviyo video tutorial. Please note this Flow that I want to learn: 1. How to run a Campaign 2.How to set Abandoned cart/Welcome/ Post Purchases etc. 3. The most difficult to understand and It is "List & Segment". And want to Know HOW IT WORKS. Thank YOU!
Thanks for the list of topics. We'll definitely get to these in the coming months. The good news is that the next video will be about abandon carts. *"The most difficult to understand and It is "List & Segment"* We hear this a lot, it's very tricky indeed. If we can find a clear and easy way to explain it, we'll post a video here too.
I did not know this was possible to automatically apply it - gave you a subscribe and like, thank you for the very informative video!
Awesome! Yeah, it makes it easier for customers, and reduces customer service inquiries. Glad I could help!
wow man thanks, keep posting .... its so easy explain , thank you very much !!!!
Thanks Andrey, happy to help!
Thanks for this informative content. I have request to bring more video on advanced email template design in Klaviyo. Thanks
Hi, may I ask whether you are in the role of agency, freelancers, inhouse marketer or founder?
That was super helpful, thanks!
I'm so glad, thanks Jesse!
Very helpful, thank you.
Thank YOU! Glad it was helpful!
Thank you
You're welcome
Learnt alot 🎉
Glad it was helpful! 🎊
You're awsome! Great content, keep it going please :D
Thanks Lukas
So easy to understand!
Thank you so much! Keep up the great work!
Thanks, will do!
Very helpful. Thank you!
You're the man!
Good
Thanks
Thank you so much! You're a life saver! :D
So glad you found it useful!
LIFE SAVIOURRR
@Email Experts one last question for you. At 2:30 you mention that Klaviyo will automatically feed the coupons into Shopify so we don't have to worry about that. But is there a way that you know of to automatically apply the coupon code to the shopping cart when the user presses the "Shop Now" or Call to Action button you've created in the email?
yes: 12:51 Add auto-apply codes in a campaign, and the codes to do so are in the description.
Hi thanks for this video, please how did you link the review pages
Hi Adejare, we just link to the product page. Platforms like Okendo and Yotpo allow you to add clever dynamic reviews, but we don't recommend it. The main reason is that we recommend you literally just type in the reviews you want to showcase to tell the story you want to tell, rather than relying on a random review. For example, in your welcome series you want to reassure your customers that you are a legit brand, than ships quality products - so show reviews that talk about the product quality and quick shipping times.
DAMN SUCH A GOOD VIDEO
at 3:39, when u opened ur flows tab, i dont have any flows so i made one myself, but i didn''t received an email when i tried to send it to myself, I DONT KNOW WHAT TO DO PLS HELP
Hi Sem, the most common issue is that you might need to double opt in. If so, this guide will help: help.klaviyo.com/hc/en-us/articles/115005251108-Guide-to-the-Double-Opt-In-Process. Without knowing more details, i'm not 100% what the issue is, but reach out to Klaviyo support and explain what you're tried.
how would you adjust for a BigCommerce store?
Thanks for the question. At the moment with BigCommerce you will need to batch upload coupon codes, here’s the guidance: help.klaviyo.com/hc/en-us/articles/115005084727-Guide-to-Using-Coupon-Codes-in-Klaviyo#upload-unique-coupons-into-klaviyo3
Such a great and valuable tutorial - I would like to run a Facebook lead capture campaign but I am curious is it possible to set up the Klaviyo flow you described so that when someone subscribes through the Facebook lead capture form they will automatically get the discount code emailed to them through this sequence? In other words, I would like to integrate my Facebook campaign with Klaviyo without the customer having to visit my website and use the website opt-in
Hi Mohammad, yeah that’s a great way to do it. 1. Set up the list. 2. Set up the dynamic coupon rules 3. Set up the flow triggered off the list (don’t trigger it off a segment since there’s a time delay, but list triggered flows are instant). 4. Connect the lead ad to the list.
Also i see in your original comment you asked about whether Shopify knows about the codes. Klaviyo is actually generating the codes within Shopify using the API and then accessing them to add to the email. In the video we showed how to mass generate codes for campaigns, and the reason for the time delay for large batches of codes is exactly that, an API limit.
Thanks alot for your help
Always welcome
Please help.
After linking my coupon code to my button, I sent myself a test mail and when I clicked on the link from my mail, the delivery address was pre-filled with a random name of a customer on my lead, the contact details and delivery address.
Why is this happening?
I thought the shipping form is supposed to be empty? so why is it pre-filled? Please help.
All good Raphael! Don’t stress, this is how it’s supposed to be when you’re testing abandon carts, it means its working.
When you send a test, it shows a real customer who recently started a checkout. Because the preview doesn’t check the filters, the customer may have even purchased. It does this so you can see the actual content of the cart. Check out our abandon cart video for more details.
@@emailexperts You have won a subscriber, and if you have an IG live or a course, count me in. You just saved me.
Hi there, Just a quick reminder. it's impossible to copy the discount URL from your description.
Hi June, it sounds like you might be using a mobile TH-cam app, try in a browser.
Hi! New subscriber here 🙌 I just have one question in mind. Do you need to turn OFF the automatic abandoned checkout email on the Shopify settings so customers won't receive two different emails for abandoned checkout?
I Was wondering the same thing. i did
@@TheDominiqueOfficial @icon camo, Good question, good answer, yes you do need to turn off the Shopify one in the Notification Settings, thanks for raising this!
@@TheDominiqueOfficial @icon, we have finally recorded the Abandon Cart video - it's here: th-cam.com/video/lwFXhMDLS_c/w-d-xo.html
@@saernst Hi! your videos are great. I just wonder if I want to create a Popup, should I create a list or a segment? This is confusing. I have tried to do it and the email does not reach the clients, does this also have to be configured? If so, where.
Thanks
I'm so glad it helped. For the popup, we've made a video on that specificially: th-cam.com/video/OaaJnm8jmSg/w-d-xo.html . But the answer is List. You need to
1. Create a list. Open the list. Go to settings, turn opt in to "Single opt in".
2. Create the popup and connect to the list.
3. Trigger the welcome flow from the list. Check out the video on the welcome series: th-cam.com/video/fFNR_Gcdb3w/w-d-xo.html
If you need further help, please comment again, i'll be happy to help.
very helpful
Glad to hear that
I'm trying to send a preview of the discount code to my email but for some reason receiving anything in my inbox, how do I fix that?
hi Gon, sorry i can’t be sure without knowing more details or what you have tried. Did you check your spam folder?
@@emailexperts I am basically trying to give first time visitors of my store a 10% discount but when I try to test it out myself by putting in my email nothing shows up in my inbox. Similarly, Klaviyo gives the ability to preview through email but again when I put in my email for them to do that nothing shows up in my inbox you talk about it at around 9:04-9:40 mark.
It sounds like it might be a deliverability issue, maybe check using another email address, or check your spam folder.
Hey email expert I have a question am stuck at sending out a test flow to myself to see if the code is working . But I just can figure out how to send one. you said you can do that in klavyio itself.
Check out our video on designing an email template - we go through the builder interface a lot more thoroughly: th-cam.com/video/i2qP_FQpNto/w-d-xo.html
@Email Experts, can the dynamic codes also be applied to popups in Klaviyo? For example, when a customer signs up for the Newsletter, can we set up a 2-stage popup that gives them a code when they submit the form?
Hi Kelly, a great question that we get a lot. Unfortunately this isn’t possible with Klaviyo dynamic codes at the moment. If anything changes, we’ll leave a comment here.
@@emailexperts thank you so much for getting back to me!
Hi your channel has been super helpful! Thank you! Question. If I want to send a reminder with the abandon cart coupon code, would the customer end up getting two unique coupon codes? Or is there a way to insert the same coupon code that was used in the first email?
OH NVM. I just read one of the comments below and it helped answered this question. Each customer will have a code attached to their profile :) Thanks!!
Glad we could help. FYI, we'll be updating this video soon since Klaviyo's interface has been updated so much since we recorded this.
This is an amazing video! I don't know if you have a video I can watch, but when I create an SMS Pop up Form and offer a 10% off instant discount, do I need to create a specific coupon and attach it to this SMS form? Simply put, how do I know if people enrolling to SMS are receiving a 10% dynamic discount? Thanks for any help!
Hi there, great question. The answer is always test, test, test. Give it a go, add a coupon to the design, test the form and make sure the code comes through.
Please help, how did you build the box square boxes housing those reviews? when I used split, I didn't see the option to chose the block border
Hey Raphael, check out our video on email design. If you want to do anything more complicated, I recommend you check out Klaviyo’s training academy here: academy.klaviyo.com
@@emailexperts Thank you man, really.
Thank you!
You're welcome!
Hello, please do you have any recommendations for someone who is trying to learn the advanced email marketing tech skills. Skills like HTML, CSS, email deliverability etc. Your response will really go a long way.
Hi Raphael, honestly, I would say HTML and CSS are not necessary or even desirable skills for *Marketers* especially for advanced Email Marketers. By definition, *Marketing* is about understanding customers, and the more you get deep into the technical skills, the further you are from customer's experiences and you stop being a marketer.
That said, being an email designer is a valuable skill set, it's just not marketing. Decide what you want to be - an email designer, or an email marketer - because they are different paths.
If you want to be an Email Designer, then you will need to learn HTML and CSS, but I'm not sure where to start since that's not something we do or need at Email Experts (we use drag & drop editors, or contractors when we need an HTML/CSS skillset).
If you want to be an Email Marketer, then follow this channel for basics, and for more advanced Email Marketing skills look at the Klaviyo Academy, and Salesforce Trailhead.
@@emailexperts Hello, thank you really. You're always helpful and respond to comments. I understand everything you've said. I only started looking into the world of technical skills because most jobs I'm applying for are asking for HTML and CSS which I don't have.
However, I will watch more of your videos since they are logical marketing strategies that can move needles.
Thank you again, I'm happy I belong to your community.
hey guys,
this email helped me so much. I need help with something else > even though i've created a welcome fllow series for subscribers, they are still receiving a generic "subscription confirmation' email from shopify before my branded email i created in klayvio.
Have been on shopify help and I cant find anything. Any ideas? I really dont like this feature.
Thanks
Jane
Hi Jane, thanks for your support! Here's how you turn off "double opt-in": help.klaviyo.com/hc/en-us/articles/115005251108-Guide-to-The-Double-Opt-In-Process#enable-single-opt-in3
so in my coupon it doesn't look like that it has add shopify coupon not just add coupon and under activation it doesn't show any of what you have
Hi Enola,
Have you integrated your Klaviyo account with Shopify - www.klaviyo.com/integration/shopify
Why doesn't it work for me when I try to add a dynamic coupon for a specific page. I tried both variations and really don't get it. The link doesn't load
Hi Aleksandar, can you share the link you’re trying to add here? Then I can check it out.
I did a "test run" on my klaviyo account for the discount code I offer and I didn't receive anything in my email. Do you know what could be the problem?
Hi Nessa. This video is a bit out of date. Maybe check out our big video here (linked to the right timestamp): th-cam.com/video/uVbIMF-SWGg/w-d-xo.html, and let me know if you still have issues.
thanks for the vid. the code auto apply link to button doesnt seem to work when following steps suggested. Or wouldnt it work when in preview?
Correct, it won’t work in preview
When I use the abandoned cart code Im redirected to the homepage and not the cart and Im also logged out and don't have access to the cart at all?
Hi Smutbuff, just checking, are you on Shopify?
This is awesome! Is it possible that the abandoned cart tag sends me to the confirmation page instead of the cart when I preview it?
Hi Mateo, it sounds like you're asking why, when you preview the email, clicking the link takes you to a confirmation page instead of the cart?
This issue is with all abandon cart flows, not just those with the dynamic code.
Because of the way the Klaviyo Abandon cart flows are triggered, when someone starts a checkout, the links will take the customer to the transaction. The "Filter rules" on the flow is what makes sure it's an incomplete transaction.
Rest assured that if you have your flow filters set up properly, the abandon cart emails won't be sent to customers with complete transactions, even if the preview do.
your videos are amazing and really helpful ✔
Can you please guide us in your upcoming videos about Using Facebook Ads and Klaviyo together.
Hi Rida, thanks for you support! We recently released a video on the Facebook and Klaviyo, check it out here: th-cam.com/video/q-PLnli1LCQ/w-d-xo.html
I'd love to hear your thoughts.
@@emailexperts Thank you so much for putting together such a helpful video. I learned a lot of new things, and it was great to see you explain everything so clearly. 👍
Great video. Can you do a video about adding a discount code to an abandoned cart?
Hi Joe, check out 7:48 . If you still have trouble, let me know here.
Great. How can you create a list so that only you can view it to test your code?
Thanks a lot!~
Is there one that specifically focuses on abandoned carts?
No, and generally speaking, we don't think there's a marginal benefit to adding a specific Abandon Cart flow, and instead we recommend adding the browse abandon flow. These two "middle funnel" flows (Abandon Browse and Checkout) cover it, and I haven't seen anyone develop a great strategy to justify an addition flow between these 2. Abandon Cart can still only show on 1 product, and any great message we could come up with for the Abandon Cart should just be duplicated into Browse Abandon - therefore making the Abandon Cart unnecessary. I'd love to see if someone has the data to back up splitting them into 2.
Is this process the same or similar for doing SMS Marketing Campaigns/Flows?
Yep it is! You can add the SMS block instead of an email, and the discount codes will work too!
Hi, thank you very much for the video, I do have to questions. When I got the discount and tried to redeem it It didn't work but when I just copied the code and went and put in on the page it did, I put everything correct, could it be because I haven't bought the domain yet? and it say myshopofy?
thanks
Hi Miguel, it might be that, but I think it should still work with the myshopify URL. Play around with a static discount code in your URL instead to see if you can get the function working, and then if that works try the dynamic coupon.
Hey there, thank you so much for this video, it was really helpful. I have an app for allowing customers to stack discounts but it works by adding the discount codes on the cart page. Do you know if the codes in klaviyo would automatically be added on the cart page instead, or would it only work for codes that are added at checkout? Thanks a lot
Hey there, I’m really not sure, you would just have to try it out. If it doesn’t work I recommend reaching out to the app developer
@@emailexperts Thanks for your reply. I tested it and it worked perfectly, which I was surprised about, but very glad
@@notme5744 Fantastic, glad to hear it.
Does the auto apply coupon code method also work for woocommerce?
It won't be the same method. This method is specifically for Shopify, there may be a way to do it with Woo too.
Will this work for WooCommerce?
Hi Shriram, unfortunately real-time dynamic coupons are only for Shopify, Magento 1 and Magento 2 at the moment. You can still add static codes, here's the documentation for Woo: help.klaviyo.com/hc/en-us/articles/360031279471-Using-Coupons-in-WooCommerce
Would it be possible a same video (unique cupon generate) for Woocommerce?
Thanks for the request Attila. Unfortunately Woocommerce doesn't have a standard unique discount code generation method, and so Klaviyo doesn't support this at the moment. However, there is a work-around. Your comment has given me an idea on how to approach that - watch this space!
@@emailexperts I would like to know the same. Do you have any work-around? Please let me know!
@@danielgrim5706 there's no uniue coupon generation for Woo at this stage, but you can upload mass generated ones using this guide: help.klaviyo.com/hc/en-us/articles/115005084727-Guide-to-Using-Coupon-Codes-in-Klaviyo#upload-unique-coupons-into-klaviyo3
I've followed everything in this video, but no email is sent when i sign up with my pop-up. I've tried everything. I've linked everything with my flow.. Any ideas?
Hi Jean-Luc, it could be at various stages of the process that issues are coming from. 1. The popup needs to be connected to a list. 2. The list needs to be triggering a flow. 3. The flow needs to be live. 4. You will need to use an email address that is not already subscribed.
I hope this helps you find a solution.
Is there a way to introduce a dynamic coupon in a flow and send the same coupon later in the flow?
Hi Jose, if you use the same code, customers will receive the same code they initially received in subsequent emails, as long as it's still valid. For example, if you set a code to expire in 5 days, and you send an email 3 days later, the code will still be valid and so Klaviyo will send the same code to the same customer. Each customer still receives their own unique ones, of course. I hope this helps!
@@emailexperts thank you so much! Klabiyo support actually led me in the wrong direction and had me create a new coupon code for each segment of the flow! Thank you so much! Any chance of this applies for sms as well? I just tested this out and it worked for a series of emails. What if I added a text in between the emails?
@@josemarte7389 Hi Jose, it should work for SMS too. The way it works is that when the customer first receives an email (or SMS) with a code, the code is actually attached to their profile. When an email (or hopefully SMS) is sent with a code, Klaviyo will first check their profile to see if a valid code from that name already exists on their profile. If so, it will add the existing code, if not, it will create a new one.
Hi Jerry, does '{% coupon_code 'NAME_OF_YOUR_COUPON' %}' work on the success message for pop up sign up forms?
When a customer signs up, I need the code to appear in the pop up success message, but it doesn't seem to work.
Is that possible?
Hi Yemi, Jordane asked a similar question.
It sound like you're trying to add the discount code to a Klaviyo form flyout, is this correct? This tutorial only covers adding the coupon code to email design, not a flyout. I don't believe you can add dynamic discount codes to the flyouts.
In addition, even if you could, *I wouldn't recommend it*. From a strategy perspective, it's better to encourage your customers to open the email to receive the discount. This 1) ensures that they get a code only if they give you a real email address, and 2) builds a positive Pavlovian response, connecting Opening your email to receiving a valuable discount code, increasing their engagement in the future.
Cheers,
*Jared*
@@emailexperts Thank you Jarod
this is a very important video which i was looking all over the youtube, but still for some reason i am not receiving the confirmation email after i signup as a customer from the website . can you help me out in this?
Hi Miyhan, it sounds like the confirmation email has gone missing! If you’re using Klaviyo, their support team is great, so reach out to them, and likewise for any other platforms. Otherwise, it might be a deliverability issue. I suggest you check out our video just published on that topic here: th-cam.com/video/wmKxNs9styE/w-d-xo.html
how did you add those review blocks below redeem now
Hi Isaac, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
I followed this for welcome flow. Worked great. Cannot get this to work for abandoned cart flow. Loads up check out page with no discount applied. Tried both codes.
Thanks Sam, so glad it helped. For the abandon cart, it can be a bit fiddly. If you've tried {{ event.extra.checkout_url}}/&discount={% coupon_code 'DISCOUNT_NAME' %} OR {{ event.extra.checkout_url}}/?discount={% coupon_code 'DISCOUNT_NAME' %}, then it should work
@@emailexperts for the abandon cart where do you put the url that's where I am getting confused
You put it on the button below the cart details.
How come when I go to my coupons I dont see any of this? Do I have to upgrade to get this?
Hi Ezra, the interface had updated a little since we recorded this video, but it should all be there. Have you connected Klaviyo to your Shopify store?
Thank you for your tutorial, however when I do exactly what you say for my Flyout, and when I test it out, it does't work. When I enter my email onto my flyout, the text shows: "use code {% coupon_code 'WELCOME' %} at checkout to get 15% off!.
It doesn't give me a real coupon code.. Do you have any idea why? I couldnt' find any answers on klaviyo support either.
Hi Jordane Leong, it sound like you're trying to add the discount code to a Klaviyo form flyout, is this correct? This tutorial only covers adding the coupon code to *_email_* design, not a flyout. I don't believe you can add dynamic discount codes to the flyouts.
In addition, even if you could, I wouldn't recommend it. From a strategy perspective, it's better to encourage your customers to open the email to receive the discount. This 1) ensures that they get a code only if they give you a real email address, and 2) builds a positive Pavlovian response, connecting Opening your email to receiving a valuable discount code, increasing their engagement in the future.
@@emailexperts Thank you!!
If you're checking the comments to see if it's legit
Just watch this video he's a legend!!
thanks!
Can I do that with my added to cart trigger? How?
Hi Ren-Lee, yes this will work for any email. The "Added to cart" trigger won't need a specific code, following this will still work.
can you do this for abandoned cart as well
Hi, yes you certainly can. The main limiting factor is your ecommerce platform. If you are using Shopify or Shopify Plus, you can use this for almost any email type.
@@emailexperts thank brother appreciated yes I have shopify store, can you please make one video for abandoned cart 🙏🙏
We finally got around to making the video about abandon carts: th-cam.com/video/lwFXhMDLS_c/w-d-xo.html
how are you able to add text over your image
Check out our video on email templates here: th-cam.com/video/i2qP_FQpNto/w-d-xo.html
@@emailexperts sweet! When I forward the email to myself to revise that everything works is it supposed to say preview with the code next to it?
@@danaye5608 it can, in Klaviyo you can choose if there's a prefix in preview emails here: www.klaviyo.com/account#email-tab
how do i add reviews like that in my email ?
Hi, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
@@emailexperts Thank you
how do you add customer reviews like you have in the email template?
Hi, it's just a text block, and we wrote out the review from one a customer left. You could integrate with Okendo or Yotpo, but I prefer to choose the featured reviews, so that I can showcase the one that will comminicate the message most appropriate for the email.
@@emailexperts how were you able to add the stars?
here you go: ★ ★ ★ ★ ★ ★ ★.
Copy/paste, and you can colour them just as you would text.
@@emailexperts I appreciate you bro 🤞
were you able to do it?
How do i add that REDEEM NOW button ?
5:30
I gont confused when you were on forms and serious
Thanks for letting us know. Let me know if there's anything specific I can help with.
@@emailexperts How did you copy and paste the email coupon code and how to you get it to work? I followed the steps and it didn’t work
This is very confusing. I don't understand how to automatically add the coupon code to check out
If you're using Shopify, adding this as the link should work:
{{ event.extra.checkout_url}}/&discount=DISCOUNTCODE
And just replace "DISCOUNTCODE" with the discount code.
If you want to add a dynamic code, then copy/paste this:
{{ event.extra.checkout_url}}/&discount={% coupon_code 'DISCOUNT_NAME' %}
And replace "DISCOUNT_NAME" with the dynamic discount.