Hey there! We're currently putting the finishing touches on our "Klaviyo Email Marketing Mastery" course and want to make sure you're the first to know when it's ready. Click the link below to express your interest and be the first to receive updates on the course. Thanks for your support! shaun150.typeform.com/to/P7lm26Fk
Thank you for putting this together. Really a FANTASTIC tutorial/course. It's amazing how much you covered in 2 hours, but the pace was fantastic. It held my attention because I knew if I looked away I would miss something! GREAT WORK.
This video is the GOAT! Thank you for taking the time to share this with us. So detailed and easy to follow. Email marketing has been so confusing to me, until today. 🖤
Amazing Tutorial! Thank you very much, it is one of the best explained ones out there: Precise, on point and super comprehensive. 10/10 would watch again!
First I watched your video a month ago as a newbie i didn't understand. Now i have some knowledge about klaviyo and return to your vedio and realized this vedio is a Goat of klaviyo email marketing 😅
Yeah it's tricky and Klaviyo hasn't got it set yet. I recommend checking out apps.shopify.com/email-templates, might save some time and coding challenges.
Working my way thru the tutorial as great level of detail. As an FYI I am using woocommerce but the process is almost identical. Just at the embedding forms bit which will be different as I use Oxygen builder.
Thank you! Sorry for the long delay in new videos. I promise there will be many more in 2024, and we'll get better at updating them as Klaviyo continues to update their interface.
This video is amazing, thank you!! I've been struggling to get Klaviyo setup trying waiting to prep an import contact list from Keap (which doesn't have an integration) and the data doesn't play nice. I'm running WooCommerce, but this will help my business so much. Thanks again!
I'm so glad it was helpful. I've done a few keap -> Klaviyo migrations so I know your pain! Good luck and I'm glad this was helpful for WooCommerce too.
@@emailexperts The pain continues lol!! I have some questions about how to implement tags in Klaviyo the way we’ve used them for our client tracking. Getting confused how to import them correctly and setting it up for the most efficiency. Do you offer coaching sessions at all??
Hey @@DavidToback , Thanks for the request. Join the course waitlist in the description. Even if the course itself isn't right for you, we will be launching coaching alongside it in the next month,
I'm brand new to Klaviyo. In my email audience segment at the very end Has "subscribed to list" is not an option in the drop down. Thanks so much for your help. The video was very helpful.
I'm so glad it was helpful! If it's not an option yet, maybe proceed with the tutorial. Circle back, often the data isn't available in the dropdowns until there is real data in the account to populate the dropdown.
Hi Tom, thanks for expressing interest. We're developing a mid-level course at the moment, it will be lauched in a month. If it doesn't match your level, then I'll definitely let you know when we release each new course if you sign up on this form: shaun150.typeform.com/to/P7lm26Fk
Thanks for the idea Celine! I hear a lot about comparison videos, the issue is that I would want to be fair to all companies and I just know so much more about Klaviyo, so at this stage I recognise my bias and can't be fair. As I learn more about other companies, i'll look into it.
At 17:13 you talk about sign up forms... On my klaviyo account, I don't have the option to make signup forms under content. It goes "templates" to "products" nothing in between. Do I need to do something to enable sign up forms?
G'day!! Just amazing video! I've done Klaviyo Live trainings, recorded trainings and certifications on the website. This is a notch above and a great help. A quick question at minute 24:20 regarding "New Editor Quick Start Template." When I click on create new template, I get these choices -Themed -Basic -Import -My Templates -Shopify Notification Templates There's no "Use new editor" option to build Master Template. Did I miss something? Thanks so much! Denise
G'day to you Denise! Thanks so much for the feedback! You haven't missed anything, Klaviyo has updated a few things including this screen since I recorded this video and removed the option to use the old editor, everything is in the new editor now. I recommend that you either a) find a Themed template that is close to what you want, or b) use one of the basic layouts if you want to start with a blank slate.
One quick follow up. I've been getting an error message when I've added the SMS sign up. Do I need some third party app to enable SMS. I'm based in the US. Thank you! Denise
Hi @Email Experts, this is a really good video, but I'm stuck and watch this back a few times now. At 20:11 I just can't figure out how you got the little text box to appear. I've clicked everything to try and get there. Could you please help? Thank you.
Hi Chrissie, sorry we skipped a bit in the edit. From 20:06, click "Add blocks", then (20:10) drag the text block into the place above the form element. I hope this helps!
@@emailexperts I have been searching but thus far, no effective solution! There are some outdated ones using translation marketplace. Nothing that leverages modern tools.
Hey there! Your video really guide me throughout discovering klaviyo. Thank you so much ! On the abandoned cart flow Im having a hard time finding the "Edit Content" button and can't find the codes, so I have to type it manually. Can I ask what's the next in "
Hi thank you so much for the detailed video, i was just wondering if you would know why it would not send the welcome email with discount code once customer has signed up
Hi there, thanks for your kind words. For the welcome email, there are a couple of points where it could be getting stopped: 1. Make sure that you have double opt in turned off 2. Make sure the email address is being added to the list 3. Make sure the list is connected to the flow 4. Make sure the flow doesn't have a filter that could be stopping the email. I hope this helps, let me know once you've tried these, where you are getting stuck.
Im at 1:09:00 where Im setting up a campaign, & its says to pull from the email audience list. I don't have one setup to link - is there a video on how to setup that up or did I miss a step within this video?
Thanks so much for the video! Not sure I'm understanding why we need an additional list called "Website Signups"? Isn't that list redundant with the built-in "Newsletter" list?
@@emailexperts I can't locate one comment on this question. In fact, if you search this page for "newsletter" my question is the only place it appears. Can you provide a quick explanation? I really appreciate it!
Hi Liricaz, thank you emails are important but not as the first ones to build, they just don’t generate much revenue. That’s why we focused on the top of funnel flows in this video.
You're very welcome. Check out our video about deliverability here: th-cam.com/video/wmKxNs9styE/w-d-xo.html Let me know if you have any other questions about deliverability and spam!
Hello thank you for the video! @12:53 i dont see the “Subscribed to List” metric as an option on mines, what can i do? You videos have been really helpful.
Hi Jkingstar, I'm not sure why it's not coming up. It's possible that you need to have data in your account of someone subscribing before it will populate. Proceed with setting up a flow, use a real email address when you test the popups, and that should populate it into the account and show it in the dropdown. I hope this helps!
Hi, thank you for this valuable tutorial. I'm a copywriter looking to get into the e-commerce space with email marketing. The only thing that has my concern with the ecom brand is that they have to use more templates than a real copy, where I can reach my customers from different angles and pain points. Can you give me advice about how I should use my copywriting style in this new industry for me? Do I have to use templates?
Thanks for your comment! I understand your concern. In ecommerce email marketing, templates are indeed a core part of the workflow. But the real power comes from combining a strong template with impactful copy. Templates help ensure consistency in design and branding, but your skill as a copywriter makes each email resonate uniquely with customers. Think of templates as the foundation - they provide structure, but it's your words that bring each email to life. You can still address different pain points and customer angles by writing targeted, effective copy within those templates. Each email can focus on a specific pain point or benefit. For example, you could create an email that highlights how a product solves a specific problem, another that shares a customer success story, and another that explains how to use or care for the product. I'd recommend moving away from charging by the word and instead, think about charging per email or per campaign. This approach aligns your value to the client's goals - creating the most effective communication, whether it's a few sharp sentences or a detailed breakdown. Templates are tools, not limitations. They make sure your message reaches the right audience with a consistent look, while your copy ensures each message resonates. Hope this helps as you get started in ecommerce!
@@emailexperts @emailexperts Thank you very much for taking time to respond to my comment with such value, just one question: how many emails should i write for brands on weekly basis? In the info-product we had 3 emails a week, one of them is promotional but it was structured differently We had a system behind this promotional email. if the already subscriber engaged with it, We moved him automatically to the email campaign and started receiving emails to watch VSL... If he don't engage or don't open the email at all, he keeps receiving the weekly email without noticing we had a promotion on going It was a system well structured, The other thing is, How much should I charge? and come up with an offer based on your experience in this e-commerce industry.
Hey Isaac, sorry I can't give advice about the specific strategy for different brands and the price will depend on the country, quality and industry. I'll consider your feedback when i get back into making more videos soon.
A Brilliant Tutorial. Thank you. Please can I ask you, when I create a coupon for my First Buyer Customers , for example, and I create discount on my Shopify Store, will they work together or either this or that? Thank you
Hey, great question. Shopify checkouts can only have one discount code applied at a time. Depending on how you apply a sale to your store, sales can stack with other discounts, but not with other discount codes.
@@emailexperts Hi Thank you for your reply. Please could you elaborate more on "....sales can stack with other discounts, but not with other discount codes.". Thank you
Sure. At the checkout, only 1 code can be applied at once. So if a customer has 2 codes, they need to pick which øne to use. Separately, when you run a sale, usually you will apply a price reduction on the products you have on sales. However, sometimes, insteaf of running a sale in this way, instead the store will auto apply a discount *code* to the checkout (not a discount on the price itself), that applies the discount *at the checkout*. If you do this (code discount for a sale), then any other code to send to customers can't also be applied. To your original question - when I create a coupon for my First Buyer Customers , for example, and I create discount on my Shopify Store, will they work together or either this or that? - what do *you want* to happen? Either can be achieved, it depends on what you want.
Hey! Amazing video. I have no subscribers. Brand new store. I'm wondering if I should just set up the email engagement rules straight away anyway so I don't have to come back to it? EDIT: I was trying to set it up and I don't have the options of apple privacy open or subscribed to list... it that normal as a new store?
Hi Tom, thank you for your kind words about our video. We're glad you found it helpful. Regarding your question, we recommend setting up email engagement rules right away, even if you don't have any subscribers yet. This is because any new segments should be a clone of that segment, which will better future proof it. Regarding your concern about not seeing the options of apple privacy open or subscribed to list, this is normal as a new store. These options will only appear after the data exists in the account, meaning only after one of your subscribers opens with apple privacy opens.
Really appreciate your video I’m just having a few problems on certain things it’s asking me. Like putting in a disclosure block above the sms opt in button I’m not understanding how to insert it
@@emailexperts thanks for the response I figured it out. I’m really thankful for your video. The email template it doesn’t give me an option for old/new
Is there anyway I can still do your set up if I don’t have the option for the new version. I did it for the email part the way you set it up. But the abandon cart when you have the two windows open one with the old version and the new version how is possible if I only have the old.
Hi Marcus, are you sure that the one you have open is the old one? I’m pretty sure Klaviyo has started giving you the option only to use the new one if anything.
Thank you so much! One question @14:25 my page reads Collect Subscribers vs Suscribtions. I can chose one option, but no second option for SMS. Any idea why?
Hey there, great video. I've reached 47:00 but don't receive any emails. I've just looked at the profile's that would be receiving them, and under 'Schedule' 'Sent' 'Skip' there is nothing there, so I'm guessing that means the Welcome flow isn't getting sent out. I have the correct trigger selected, and also have it set to Live. Any other ideas? Thank you
Hi Rely, that's peculiar. Try these steps if you haven't yet (some may apply to other readers): 1. Test the Flow trigger from the List. After setting up the list, welcome series, and making it live, click "Quick add" in the list. Add an email address and check if the series triggers. Wait 2-3 minutes, then examine the profile. If the email was sent but not received, it could be in the spam folder. If not sent, possible issues include: a) inactive flow, b) time delay in flow, c) flow filter or trigger filter, d) smart sending, or e) another issue. 2. Check the popup functionality by submitting the form and verifying if you're added to the list. If not, potential reasons are a) double opt-in enabled, b) popup linked to a different list, or c) another issue. If these steps don't resolve the issue, contact Klaviyo support and explain the attempted solutions. www.klaviyo.com/support
Hi there, Klaviyo interface has been updated since we recorded this. If you want to create a popup, there are still options at www.klaviyo.com/forms/create, and choose Popup, Flyout or Full-screen options.
Hi Mehmet, It's possible that you need to have data in your account of someone opening with MPP before it will populate. Proceed with setting up a flow, use a Apple Device with MPP turned on if you have one, and that should populate it into the account and show it in the dropdown. I hope this helps!
Thank you for this! Only thing I want to ask is, is there anyway to increase the speed that the email comes through as currently its taking 6 minutes from the sign up to the discount code being sent?
Hi @majocstle7095 , That's a bit strange! Sometimes the action need to have been taken within the account before the data will poulate into that dropdown, is the option available now? If not, make sure that you have tested the signup forms before you set up these segment rules, and let me know how you go.
I have a question about the fact you chose "check out sign up" list rather than "website sign up" list when sync integration with Shopify , why is that? in this case for example in the welcome series the default audience is website sign up, then I will have no one included into my welcome series since all sign up from shopify are all go into "check out sign up" list?
Hey @fengxu1130, sorry to do this to you, but there have been so many discussions about this in the comments of this video already. Check those out and let me know if you still have further questions.
Hi, if you followed every step, and you’re unable to find the section in your Shopify theme, it may be a limitation of the theme. I recommend reaching out to the theme developer, in my experience they are very supportive in integrating Klaviyo.
You could do this if you want. I don't for my clients. The issue with using using the default footer form is that then every subscriber will to be put into a single list, regardless of the signup source. I prefer to keep the checkout signups distinctive from the footer/popup signups. If you're not bothered, then you can set it up, but then the section on segments won't be as applicablae. If you want to follow all of our future videos, it will make more sense if you use separate lists.
Great video. Question: when syncing Shopify subscribers to Klaviyo why check out sign ups is the list you recommend? Wouldn't website sign ups make more sense?
@@emailexperts I think I figured it out. I have a problem though. My premade Shopify template has an email sign up form in the footer. Sign ups from there doesn't flow to Klaviyo. They go straight to Shopify customers. What do you recommend I do with that section? I don't want to monitor 2 email platforms. Delete it or is there a way to add a Klaviyo embedded form without going into the code editor?
Check with the theme developer to see if they will show you a way to connect it to Klaviyo. If it were me, I would try to delete it or replace it with the Klaviyo form.
@@emailexperts Thanks for your reply. In the meantime I figured it out, footer Shopify email sign up form will automatically sync with Klaviyo if integration is set up already. I had to update my integration, but it works perfectly.
It does, but the issue I have with that is that it syncs to the same list as the checkout subscribers. So if you want it to trigger the welcome series, so set it up to a different list, it won't work with the standard integration.
Great video, thanks! What is the benefit of having separate lists by sign-up method instead of one single main list? We have 7000 profiles in our main list but it is not separated by sign-up methods and I am finding it hard to get my head around it. How do we fix this issue now, is there a way to separate the lists or should we keep going with one? Should the checkout signups who opted in to email marketing also go in the welcome flow or is the welcome flow to only these people who signed up to get the offer? Is there another video on your channel that goes in-depth about lists/segments? If yes then please share the link :) Thank you so much!
I would love to find out your recommended timing for 3rd email in the abandoned cart flow? We have currently set them up as 30 minutes, 20 hours and 3 days. Thank you 😊
Hi helin, this space is about to change. So please stand by: help.klaviyo.com/hc/en-us/articles/18924427069979 This is rolling out to accounts over the next few weeks.
How do I do I do this on my Wordpress website that is intergrated with woocommerce? especially the pop up forms, the embedded form and the checkout form.
Hey Shaun. Thanks for this video, it's helped me greatly with my client work. I had one question though, is it necessary to turn on UTM tracking if my client only uses in-built Klaviyo analytics?
Hey there, thank you so much! There's no downside to turning on UTM tagging, and if you turn it on, you can always go back to review the data later if you like. If you don't turn it on, you can't ever go back since the data won't be collected. Personally, when clients only use Klaviyo reporting, I advise them to also use GA, but it's ultimately their choice.
@emailexperts Okay that makes sense. Sounds like I should take a deeper dive into GA myself if it's potentially a useful recommendation for my clients. Thanks for the response! 🙏
Amazing video! One thing I'm confused with when it comes to filters on the Welcome flow email is: shouldn't the filter be "Placed an order zero times over all time" instead of "Placed an order zero times since starting this flow"? What if someone signs up to the pop up after having already made a purchase? Thanks
Hi @lailazouaki, you bring up an excellent point! You're absolutely right that the filter "Placed an order zero times over all time" could work well in certain scenarios, especially for an exclusive first-time buyer's discount. The reason we used "Placed an order zero times since starting this flow" in the video is to allow more flexibility for different types of offers. For instance, if the Welcome flow email includes a valuable resource like an e-book or other promotional material, we wouldn't want to exclude existing subscribers who have already made a purchase. You've pointed out a nuanced aspect of email flows, which we couldn't delve into due to time constraints in the video. It really depends on the specific goals and strategies of your flow. I hope this clarifies things a bit, and thanks again for your thoughtful question!
@@emailexperts thank you so so much for clarifying so thoughtfully! This makes total sense. It sounds like in a perfect world, I would have a different welcome flow depending on these two scenarios to make sure everyone gets the compelling offer while acknowledging the different context - but I'm sure this increases complexity and work! Anywho, appreciate you so much for the great video and quick response :)
Thank you for your insightful video sir. But I have a question, when I create an abandonment cart flow and I switch to new editor for the first email, the table you talked about for abandoned cart's products is already there. Is it an update from Klaviyo or do I still need to copy/paste the codes you showed?
Hi Mona Liss, oh good, just run a test, abandon a cart yourself, and if it works, then you're right, you don't need to change it. It might be a recent update from Klaviyo.
Im having a hard time creating the abandoned cart series- when I click on the same option as you to create a flow, on the prerequisites its saying "We have not yet received any added to cart- contact our success team" it won't let me click create flow
How do I get a number that is valid to use when signing up for sms it’s not letting me use my phone number do I need a business phone number is something ?
Hi Lumar, for the free numbers, in Canada and USA, Klaviyo will assign you a toll-free number, you can't choose it, and in Australia and the UK, you choose the 11 character alphanumeric. If you want, you can choose a vanity short code that is 7 chacters long, but it will cost extra.
I have a list of peoples emails I'd love to add to my email audience that I created like you said, is there a way to add them to the list I already created?
Sure thing. When you open a list, in the top right menu click "import contacts", and you can import them there. Just a) turn off any flow triggered from this list, otherwise it will send when they're imported, and b) make sure you have legal permission to email them. ☺️
Hi there, the interface has changed a little bit since this video was recorded. It is now under "Sync settings" "From Shopify" "Sync data from Shopify". I hope this helps. Let me know if you have any other issues.
Hello, for some reason I did everything leading up to around 47:00 minute mark but my email won't send. I check my email and nothing. Could you tell me what's wrong? Do i have to make a campaign for the email to be properly sent?
Hi Premvir, I can't know for sure without more information, but here's how I investigate the issue: 1. The Email may have gone to the spam folder 2. The Email may have not sent 3. The Email may have not been received by the server On point 1. Check your spam folder, if it's in there, move it to the inbox and check your spam settings. On points 2 & 3, (if it wasn't in the spam folder), check that the email address exists in Klaviyo. at 22:20, I show how to look up a profile. Search the test email address you use, and find the profile. If the profile doesn't exist, then it hasn't submitted to Klaviyo properly. If it does exist, then check out the profile. In the top right, click "Messages", where Klaviyo will show you the messages the customer should have receive, under "Scheduled", "Sent", and "Skipped", that will tell you more about where the email is. Let me know how you go.
@@emailexperts I actually figured out the issue I was using the wrong list for my flow. Took me 30 minutes to figure that out 🤦♂lol. Btw loved the video was very informative and straight to the point thank you!
Thank you for reaching out with your query. The 'Email & SMS Popup' is a single-step form where visitors can provide their email address and phone number simultaneously. It's straightforward and captures all desired information at once. Conversely, the 'Multi-step email & SMS' form takes a sequential approach. Initially, it asks for an email address on the first screen. Then, once the email is submitted, it progresses to the second screen to request additional information like a phone number. This method can often reduce the perceived effort for the user and potentially increase the chances of at least capturing their email. We employ this strategic approach to gently guide users through the process, reducing friction and making it more likely to collect their details. While some visitors may opt not to provide a phone number, this two-step process ensures that we capture essential contact information before asking for more. I hope this clears up the differences for you. If you need further assistance or have any more questions, feel free to ask.
Great question! Both will feed into Klaviyo however you can have them feeding into separate Lists. The sign ups from the "coming soon" page are connected via the Shopify integration; so the subscribers will go to whichever list you connect Shopify. When you set up an embed form, you can choose the list, and if you follow this tutorial from start to end, it will be a different list. You can make a segment that incorporates both.
I have been following along with your video (super helpful) but I don't have the option when creating Email Audience segment if audience has "Subscribe to list", what other would be appropriate instead of please? ( I hope my question makes sense)
Hi Michelle, yes that makes sense. The events only populate once someone has taken that action. Try again now, or once you have followed the rest of the instructions. Let me know if you're still not seeing it.
it doesn't show me either. Maybe Klaviyo has changed the list since this video has been recorded. I figured that it might not even be necessary since you are creating this segment from already subscribed customers. So it's redundant in my opinion. I also don't see the Apple filtering option anymore so definitely some changes must have happened in the background.
thanks for the video, however, I am still trying to understand some steps. I have the abandoned cart checkout flow set up already. Now I am trying to set up a flow for customers who visited the website added to the cart but did not get to the checkout page. I was told I have to install a snippet to my team liquid, but I did not see where you install any snippet in the video. so I am really confused. Please can you help
Hi Tawa, here’s the guidance for that: help.klaviyo.com/hc/en-us/articles/115001396711-How-to-create-an-Added-to-Cart-event-for-Shopify. That said, the browse abandon is even better, so if you have browse abandon you don’t need “add to cart”. See 59:53
Hi AnnBits, that's a big question, thanks for the idea, we will add that to the list of things we'll make a video of. You can AB test Campaigns, Flows and Forms, which is most important to you right now?
Hi OPS Monopoly, if apps aren’t showing in your Shopify thing, then it’s probably the case that your Shopify theme doesn’t support it, I recommend reaching out to them directly. In my experience, Shopify theme developers are very helpful and quick to respond when integrating Klaviyo.
Hi Khalil, they should receive only the abandon CHECKOUT email if they did both. When you set up the Abandon Browse email you set a flow filter so that they have started to check out zero times, this filter is to ensure that they get the event and check out on as a priority. As per 1:00:36, they will get a browse abandon ONLY IF they don't start a checkout. Great Question!
@@emailexperts I understand. I decided not to create a conditional split. Instead of offering a discount code on both instances I decided to just warn the customer. Instead, I’ll offer discount codes with sms. Hopefully that will be effective. Thank you for your feedback!
Hey there, I was following you step by step and I have some problems with the Browse Abandonment flow. For some reason it doesn't work for me when I copy and paste from the old editor and I rechecked for like a 100 times if I'm doing something wrong but I can't find the problem. Can you please help me out?
@aron, have you made sure the "Viewed Product" event is coming through to your Klaviyo account? See 22:40. It needs to have all of the specific details on the event, and this event is the trigger for the flow.
@@emailexperts yep now it works just had to go onto my store and view a product! Thank you so much for the help, really liked the video super in depth!
Hi Charnise, there are many steps to this process. So check each of these. 1. Check that the form is connected to the list 2. Test the form; add an email address to the form and see if it's added to the list (this is the most common issue, you might need to remove double opt in) 3. If the email is going to the list, check that the list is connected to the flow. 4. Check the rules of the flow to make sure no rule is blocking the email from going out 5. Search the email address to see if the welcome email was sent. If it was sent it might have gone to the spam folder. I hope something in my response helps!
Thanks for the question. In the latest version of Klaviyo, when you set up your segment, you'll see these options: What someone has done (or not done) Properties about someone If someone is or is not within the EU (GDPR) Someone's proximity to a location If someone is in or not in a list
Hi, I've just set up my pop-up form but when I subscribe to test it I am not receiving any emails. I have checked my spam folders and tried 3 different email addresses. Do you have any idea what else the problem could be please? thanks!
Hi Longlake Creations. You need to figure out if the profile was created, and if the email actually sent. If the email was sent, then it is stuck in your inbox somewhere, but if it wasn't sent, then there's an issue with your Klaviyo set up. 1. Make sure you have an email flow set up to trigger off the list, and set to live. Klaviyo won't automatically send an email if it doesn't have it. 2. Make sure the profile was created. To do this search for the email address. Also look up the List, and see if the email address has been added to the list. 3. Check to see if the email was sent. In the profile, it should say "received email". If this isn't in the profile, then you might have double opt in turned on, or you might not have an email set up. See 8:03 to turn it off. If you already had single opt in turned on, and the email was sent, then the issue is on the Inbox side. 4. If the email wasn't sent, but the email address was added to the list, then double check to make sure you actually have an email set up. Let me know how you go either way.
Hi Charnise, unfortunately not, you can sometimes cancel it and it will stop sending more, but once it's gone out, there's not editing available. I recommend you send another, customers are very understanding.
Hello sir... I've set up everything in my email except the campaign and browse Abandonment but the welcome emails and checkout abandonment emails are not working.... They show delivered but I don't see them in my other email which I'm using to test out. Please help
Hi Codi, if you let me know what steps you've tried to resolve the issue, and then I can recommend where it might be coming stuck. With what you've shared so far, all I know is that the emails "aren't working"
Hey there! We're currently putting the finishing touches on our "Klaviyo Email Marketing Mastery" course and want to make sure you're the first to know when it's ready. Click the link below to express your interest and be the first to receive updates on the course. Thanks for your support! shaun150.typeform.com/to/P7lm26Fk
Great video! One question at 47:12 , when I'm testing, I don't receive the emails from the welcome series flow
What can I do??
@@dinisramalhao1858 Did you check the double optin option? Are you using right flow filters?
Thank you for putting this together. Really a FANTASTIC tutorial/course. It's amazing how much you covered in 2 hours, but the pace was fantastic. It held my attention because I knew if I looked away I would miss something! GREAT WORK.
You're very kind, thanks legend!
This video is the GOAT! Thank you for taking the time to share this with us. So detailed and easy to follow. Email marketing has been so confusing to me, until today. 🖤
Thanks Wevhu, I’m so glad to hear it! I hope it helps your business.
Best step by step video ever! Thank you blogger for your patience and guidance!💯
Thanks so much for the positive feedback 🤗. Glad it was helpful!
I am a Senior Email Marketing Expert, this video is class. well done.
Thanks for the kind words Mychal!
Best step by step video of something ever!!
You're an absolutely amazing mate 👊
Glad it was helpful! Thanks Rahul
Amazing Tutorial! Thank you very much, it is one of the best explained ones out there: Precise, on point and super comprehensive. 10/10 would watch again!
Thank you so much!
Thank you for your great tutorial. I will spend my day to set this on my web. Big thanks!
Which website are you setting the klaviyo for ?
@@april6622 oooh so have you set it up, and also did you get the flows setup
@@april6622 and also are you having a Dropshipping store?
Best Video I watched so far on Klaviyo
Thanks Antarjyot!
Amazing content for my new store! Have to stop tonight and take a break about halfway through after one hour. Planning to finish strong tomorrow.
Awesome to hear! All the best with your store.
one of the best video's I've ever seen. I am subscribing
Thanks for the kind message, glad to hear it!
First I watched your video a month ago as a newbie i didn't understand. Now i have some knowledge about klaviyo and return to your vedio and realized this vedio is a Goat of klaviyo email marketing 😅
Thanks for the feedback and kind words Muhammad!
This Video makes a hundred Dollars for the viewers. Thank you very much man. it's so very valuable.
Glad it was helpful!
If You can create also how to set up order tracking/ order confirmation in Klaviyo. hope find this well. thank you @@emailexperts
Are you using Shopify? So you want to show how to set up the transactional emails from Klaviyo? I'll add it to the pipeline :D
@@emailexperts Yes, I'm using Shopify but struggling to set up the order tracking in Klaviyo. Thank you man 😊
Yeah it's tricky and Klaviyo hasn't got it set yet. I recommend checking out apps.shopify.com/email-templates, might save some time and coding challenges.
This video helped me alot. Please come back with another such video with new things to learn. Thanks alot man.
Thanks a lot for this lecture it's an eye opener ,you just simplified it, i can say I understand email marketing better
Glad it was helpful!
this is really helpful stuff - so much crammed in. Please do more like these!
Thanks for the feedback! We definitely want to do more in 2024! 🍾
Amazing video, highly valuable content and better than most paid courses. Keep it up!
Thanks a ton!
This is so great. Setting up Flows was really tough for me but with this step-by-step guide, I look forward to being a pro. Thank you so much Sir.
You're so welcome! Glad it was helpful!
This was so helpful, really appreciate your guidance and patience!
I'm so glad! If you have any more questions or need further guidance, feel free to ask. Thanks for your feedback!
this video is GOAT
Working my way thru the tutorial as great level of detail. As an FYI I am using woocommerce but the process is almost identical. Just at the embedding forms bit which will be different as I use Oxygen builder.
You guys are so great. Hope to get a regular video from you.
Thanks Ahsan! We're running an agency full-time, so we try to fit in video's while we can, but we definitely want to do more!
appreciate the value i am very confindent that my next brand will do 6 figures with this email marketing strategy thanks god bless
So good to hear, thank you! You can do it!
Aprecciate this detailed Tutorial. Thank you for valuable Content 🙏🙏🙏🙏
Glad it was helpful!
1 hour of content but 2 days of work for a newbie, wow. Informative but still pretty heavy, Thanks
Glad it was helpful! completely get it, it took a lot of prep for this video, and yes it's still a fair bit of work. I hope it's worth it!
Thank you very much! Super helpful
Glad to hear that!
Amazing content! Very helpful! Thank you ⭐⭐⭐⭐⭐
I'm so glad it was helpful! Thanks for the positive feedback!
This is a very good, easy to understand video which cover all the basis. Is there any other video to this series that discuss more complexities?
Thank you! Sorry for the long delay in new videos. I promise there will be many more in 2024, and we'll get better at updating them as Klaviyo continues to update their interface.
Thank You for making this video
Thank you for watching!
Thank you! Thank you sooooo much!
You're very welcome DP! Thanks for watching!
appreciate you bro, this is helpful
So glad to hear!
This video is amazing, thank you!! I've been struggling to get Klaviyo setup trying waiting to prep an import contact list from Keap (which doesn't have an integration) and the data doesn't play nice. I'm running WooCommerce, but this will help my business so much. Thanks again!
I'm so glad it was helpful. I've done a few keap -> Klaviyo migrations so I know your pain! Good luck and I'm glad this was helpful for WooCommerce too.
@@emailexperts The pain continues lol!! I have some questions about how to implement tags in Klaviyo the way we’ve used them for our client tracking. Getting confused how to import them correctly and setting it up for the most efficiency. Do you offer coaching sessions at all??
Hey @@DavidToback , Thanks for the request. Join the course waitlist in the description. Even if the course itself isn't right for you, we will be launching coaching alongside it in the next month,
This is really helpful
I'm so glad to hear it Charlotte! Let me know if you have any questions.
Hi, thank you so much for this tutorial
You're welcome 😊
I'm brand new to Klaviyo. In my email audience segment at the very end Has "subscribed to list" is not an option in the drop down. Thanks so much for your help. The video was very helpful.
I'm so glad it was helpful! If it's not an option yet, maybe proceed with the tutorial. Circle back, often the data isn't available in the dropdowns until there is real data in the account to populate the dropdown.
Thank you
when creating a segment in the last step at 12:52 i believe it does not have the option to select subscribe to list. what do i do?
This was amazing. Thank you! If you have a course for beginners in the future. Please let me know!
Hi Tom, thanks for expressing interest. We're developing a mid-level course at the moment, it will be lauched in a month. If it doesn't match your level, then I'll definitely let you know when we release each new course if you sign up on this form: shaun150.typeform.com/to/P7lm26Fk
@@emailexperts Hello, How much will this course cost?
@@lewislehner7775 TBD
Thank you for the video... it really helped. respect
Glad it helped Thomas!
You save me $30 for a course. Super useful!
Great to hear!
I'd love to see a Zagomail and Klaviyo cost comparison video.
Thanks for the idea Celine! I hear a lot about comparison videos, the issue is that I would want to be fair to all companies and I just know so much more about Klaviyo, so at this stage I recognise my bias and can't be fair. As I learn more about other companies, i'll look into it.
THANK YOU SO MUCH!!!!!
No problem! I'm glad it helped!
At 17:13 you talk about sign up forms... On my klaviyo account, I don't have the option to make signup forms under content. It goes "templates" to "products" nothing in between. Do I need to do something to enable sign up forms?
It's just moved in the menu. It's below Flows now. It goes Home, Campaigns, Flows, Sign-up Forms.
Great video! One question at 47:12 , when I’m testing, I don’t receive the emails from the welcome series flow
What can I do??
Hi Dinis, what steps have you tried, and where did you get stuck? Did you check your spam folder, and have you tried with another email address?
G'day!! Just amazing video! I've done Klaviyo Live trainings, recorded trainings and certifications on the website. This is a notch above and a great help. A quick question at minute 24:20 regarding "New Editor Quick Start Template." When I click on create new template, I get these choices
-Themed
-Basic
-Import
-My Templates
-Shopify Notification Templates
There's no "Use new editor" option to build Master Template. Did I miss something? Thanks so much! Denise
G'day to you Denise! Thanks so much for the feedback!
You haven't missed anything, Klaviyo has updated a few things including this screen since I recorded this video and removed the option to use the old editor, everything is in the new editor now. I recommend that you either a) find a Themed template that is close to what you want, or b) use one of the basic layouts if you want to start with a blank slate.
@@emailexperts Awesome! Got it Thanks!~Denise
One quick follow up. I've been getting an error message when I've added the SMS sign up. Do I need some third party app to enable SMS. I'm based in the US. Thank you! Denise
Hi Denise, SMS is definitely available in the US, you just need to make sure it's activated according to 4:34.
Solved! Thanks!
This is incredibly helpful - thank you for making this video!
That’s so great to hear Iwona!
Hi @Email Experts, this is a really good video, but I'm stuck and watch this back a few times now. At 20:11 I just can't figure out how you got the little text box to appear. I've clicked everything to try and get there. Could you please help? Thank you.
Hi Chrissie, sorry we skipped a bit in the edit. From 20:06, click "Add blocks", then (20:10) drag the text block into the place above the form element. I hope this helps!
@@emailexperts thank you! That worked.
Very useful and helpful tutorial. I am grateful. Do you know and show us how to setup multi-language email flows in Klaviyo + Shopify ?
Great suggestion! I'll look into it for you!
@@emailexperts I have been searching but thus far, no effective solution! There are some outdated ones using translation marketplace. Nothing that leverages modern tools.
Thank You Sir!
Most welcome!
Hey there! Your video really guide me throughout discovering klaviyo. Thank you so much !
On the abandoned cart flow Im having a hard time finding the "Edit Content" button and can't find the codes, so I have to type it manually.
Can I ask what's the next in "
Hi edzy, sorry can you give me a timestamp?
Hi thank you so much for the detailed video, i was just wondering if you would know why it would not send the welcome email with discount code once customer has signed up
Hi there, thanks for your kind words.
For the welcome email, there are a couple of points where it could be getting stopped:
1. Make sure that you have double opt in turned off
2. Make sure the email address is being added to the list
3. Make sure the list is connected to the flow
4. Make sure the flow doesn't have a filter that could be stopping the email.
I hope this helps, let me know once you've tried these, where you are getting stuck.
Im at 1:09:00 where Im setting up a campaign, & its says to pull from the email audience list. I don't have one setup to link - is there a video on how to setup that up or did I miss a step within this video?
Hi Charnise, so go from 5:35 - 14:00, specifically 11:16 is where I show setting up the email audience.
Thanks so much for the video! Not sure I'm understanding why we need an additional list called "Website Signups"? Isn't that list redundant with the built-in "Newsletter" list?
Hi Brian, so glad it helped! This has been debated quite a bit in other comments, check them out and let me know if you have any other questions!
@@emailexperts I can't locate one comment on this question. In fact, if you search this page for "newsletter" my question is the only place it appears. Can you provide a quick explanation? I really appreciate it!
Do you have and customer thank you video? and by the way this one helped me aA LOT
Hi Liricaz, thank you emails are important but not as the first ones to build, they just don’t generate much revenue. That’s why we focused on the top of funnel flows in this video.
Thanks for the video dear! What to do with spam e-mails?
You're very welcome. Check out our video about deliverability here: th-cam.com/video/wmKxNs9styE/w-d-xo.html
Let me know if you have any other questions about deliverability and spam!
Hello thank you for the video! @12:53 i dont see the “Subscribed to List” metric as an option on mines, what can i do? You videos have been really helpful.
your*
Hi Jkingstar, I'm not sure why it's not coming up. It's possible that you need to have data in your account of someone subscribing before it will populate. Proceed with setting up a flow, use a real email address when you test the popups, and that should populate it into the account and show it in the dropdown. I hope this helps!
Thank you!
Hi, thank you for this valuable tutorial. I'm a copywriter looking to get into the e-commerce space with email marketing. The only thing that has my concern with the ecom brand is that they have to use more templates than a real copy, where I can reach my customers from different angles and pain points. Can you give me advice about how I should use my copywriting style in this new industry for me? Do I have to use templates?
Thanks for your comment! I understand your concern. In ecommerce email marketing, templates are indeed a core part of the workflow. But the real power comes from combining a strong template with impactful copy. Templates help ensure consistency in design and branding, but your skill as a copywriter makes each email resonate uniquely with customers.
Think of templates as the foundation - they provide structure, but it's your words that bring each email to life. You can still address different pain points and customer angles by writing targeted, effective copy within those templates. Each email can focus on a specific pain point or benefit. For example, you could create an email that highlights how a product solves a specific problem, another that shares a customer success story, and another that explains how to use or care for the product.
I'd recommend moving away from charging by the word and instead, think about charging per email or per campaign. This approach aligns your value to the client's goals - creating the most effective communication, whether it's a few sharp sentences or a detailed breakdown.
Templates are tools, not limitations. They make sure your message reaches the right audience with a consistent look, while your copy ensures each message resonates. Hope this helps as you get started in ecommerce!
@@emailexperts @emailexperts Thank you very much for taking time to respond to my comment with such value,
just one question:
how many emails should i write for brands on weekly basis?
In the info-product we had 3 emails a week,
one of them is promotional but it was structured differently
We had a system behind this promotional email.
if the already subscriber engaged with it,
We moved him automatically to the email campaign and started receiving emails
to watch VSL...
If he don't engage or don't open the email at all,
he keeps receiving the weekly email without noticing we had a promotion on going
It was a system well structured,
The other thing is, How much should I charge?
and come up with an offer based on your experience in this e-commerce industry.
Hey Isaac, sorry I can't give advice about the specific strategy for different brands and the price will depend on the country, quality and industry.
I'll consider your feedback when i get back into making more videos soon.
A Brilliant Tutorial. Thank you. Please can I ask you, when I create a coupon for my First Buyer Customers , for example, and I create discount on my Shopify Store, will they work together or either this or that? Thank you
Hey, great question. Shopify checkouts can only have one discount code applied at a time. Depending on how you apply a sale to your store, sales can stack with other discounts, but not with other discount codes.
@@emailexperts Hi Thank you for your reply. Please could you elaborate more on "....sales can stack with other discounts, but not with other discount codes.". Thank you
Sure. At the checkout, only 1 code can be applied at once. So if a customer has 2 codes, they need to pick which øne to use.
Separately, when you run a sale, usually you will apply a price reduction on the products you have on sales.
However, sometimes, insteaf of running a sale in this way, instead the store will auto apply a discount *code* to the checkout (not a discount on the price itself), that applies the discount *at the checkout*. If you do this (code discount for a sale), then any other code to send to customers can't also be applied.
To your original question - when I create a coupon for my First Buyer Customers , for example, and I create discount on my Shopify Store, will they work together or either this or that? - what do *you want* to happen? Either can be achieved, it depends on what you want.
Hey! Amazing video. I have no subscribers. Brand new store. I'm wondering if I should just set up the email engagement rules straight away anyway so I don't have to come back to it? EDIT: I was trying to set it up and I don't have the options of apple privacy open or subscribed to list... it that normal as a new store?
Hi Tom, thank you for your kind words about our video. We're glad you found it helpful. Regarding your question, we recommend setting up email engagement rules right away, even if you don't have any subscribers yet. This is because any new segments should be a clone of that segment, which will better future proof it.
Regarding your concern about not seeing the options of apple privacy open or subscribed to list, this is normal as a new store. These options will only appear after the data exists in the account, meaning only after one of your subscribers opens with apple privacy opens.
Really appreciate your video I’m just having a few problems on certain things it’s asking me. Like putting in a disclosure block above the sms opt in button I’m not understanding how to insert it
Sure, how can I help?
@@emailexperts thanks for the response I figured it out. I’m really thankful for your video. The email template it doesn’t give me an option for old/new
Is there anyway I can still do your set up if I don’t have the option for the new version. I did it for the email part the way you set it up. But the abandon cart when you have the two windows open one with the old version and the new version how is possible if I only have the old.
Hi Marcus, are you sure that the one you have open is the old one? I’m pretty sure Klaviyo has started giving you the option only to use the new one if anything.
@@emailexperts yes I’m sure I’ll contact them to see but it doesn’t show that option. Thanks for the response.
Thank you so much! One question @14:25 my page reads Collect Subscribers vs Suscribtions. I can chose one option, but no second option for SMS. Any idea why?
Hi Terra Bella Soap, so you can't see the SMS checkbox or dropdown to choose a list? How odd. Have you activated SMS in your account?
Thank you!!! :)
Thank you! 👆
Hey there, great video. I've reached 47:00 but don't receive any emails. I've just looked at the profile's that would be receiving them, and under 'Schedule' 'Sent' 'Skip' there is nothing there, so I'm guessing that means the Welcome flow isn't getting sent out. I have the correct trigger selected, and also have it set to Live. Any other ideas? Thank you
Hi there, (a) on the profile, we’re you added to the list? (b) did you turn off double opt in?
@@emailexperts Hey, yeah I'm added to the list on a few different emails, and double opt in is turned off
Hi Rely, that's peculiar. Try these steps if you haven't yet (some may apply to other readers):
1. Test the Flow trigger from the List. After setting up the list, welcome series, and making it live, click "Quick add" in the list. Add an email address and check if the series triggers. Wait 2-3 minutes, then examine the profile. If the email was sent but not received, it could be in the spam folder. If not sent, possible issues include: a) inactive flow, b) time delay in flow, c) flow filter or trigger filter, d) smart sending, or e) another issue.
2. Check the popup functionality by submitting the form and verifying if you're added to the list. If not, potential reasons are a) double opt-in enabled, b) popup linked to a different list, or c) another issue.
If these steps don't resolve the issue, contact Klaviyo support and explain the attempted solutions.
www.klaviyo.com/support
Hello, thanks for the video tutorial I subscribed your channel, here I have a question, why I don't see the "pop-up form" on my Klaviyo interface?
Hi there, Klaviyo interface has been updated since we recorded this. If you want to create a popup, there are still options at www.klaviyo.com/forms/create, and choose Popup, Flyout or Full-screen options.
@@emailexperts thank you so much!!
@47:03 Hi! I have an issue. The E.Mail I sent myself did arrive, but in my spam folder. Any ideas how I can change that?
th-cam.com/video/wmKxNs9styE/w-d-xo.html
What Email sender Software are you using?
Hi Walker, not sure what you mean? Klaviyo is the sender software.
@@emailexperts Oh!
Apple privacy open is not available on my account ? It was @12:51.
Hi Mehmet, It's possible that you need to have data in your account of someone opening with MPP before it will populate. Proceed with setting up a flow, use a Apple Device with MPP turned on if you have one, and that should populate it into the account and show it in the dropdown. I hope this helps!
Hocam cozebildiniz mi?
@@cansoydanx henuz bitirmedim tum sureci. deneme aşamasına gelince belli olacak.
Evet dediklerini yaptim. Denemesini yapınca, olmayan propertyler geldi.
🎉, glad to hear it, thanks Mehmet!
Thank you for this! Only thing I want to ask is, is there anyway to increase the speed that the email comes through as currently its taking 6 minutes from the sign up to the discount code being sent?
That's too long, it shouldn't be taking that long. are yu definitely using a List to trigger the welcome flow, or are you using a segment to trigger?
at 12:53 I cannot see the subscribe to list button on my Klaviyo. Where can I implement it?
Hi @majocstle7095 , That's a bit strange! Sometimes the action need to have been taken within the account before the data will poulate into that dropdown, is the option available now? If not, make sure that you have tested the signup forms before you set up these segment rules, and let me know how you go.
Excellent !! Quick question the reminder email that contains a discount code. Will this be a copy of the original code used in Email 1 ?
Yes it will, as long as the code is still valid. Great question
@@emailexperts thanks for replying
I have a question about the fact you chose "check out sign up" list rather than "website sign up" list when sync integration with Shopify , why is that? in this case for example in the welcome series the default audience is website sign up, then I will have no one included into my welcome series since all sign up from shopify are all go into "check out sign up" list?
Hey @fengxu1130, sorry to do this to you, but there have been so many discussions about this in the comments of this video already. Check those out and let me know if you still have further questions.
Everything but the app part under the add section in my Shopify themes were able to be found. How do I fix this?
Hi, if you followed every step, and you’re unable to find the section in your Shopify theme, it may be a limitation of the theme. I recommend reaching out to the theme developer, in my experience they are very supportive in integrating Klaviyo.
But doesn't enabling "sync shopify email subscribers" also collect native Shopify opt-in forms? For example, the default footer form?
You could do this if you want. I don't for my clients. The issue with using using the default footer form is that then every subscriber will to be put into a single list, regardless of the signup source. I prefer to keep the checkout signups distinctive from the footer/popup signups.
If you're not bothered, then you can set it up, but then the section on segments won't be as applicablae. If you want to follow all of our future videos, it will make more sense if you use separate lists.
Great video. Question: when syncing Shopify subscribers to Klaviyo why check out sign ups is the list you recommend? Wouldn't website sign ups make more sense?
Hi mmlg24, what are you trying to achieve by sending them to the website sign ups list separately?
@@emailexperts I think I figured it out. I have a problem though. My premade Shopify template has an email sign up form in the footer. Sign ups from there doesn't flow to Klaviyo. They go straight to Shopify customers. What do you recommend I do with that section? I don't want to monitor 2 email platforms. Delete it or is there a way to add a Klaviyo embedded form without going into the code editor?
Check with the theme developer to see if they will show you a way to connect it to Klaviyo. If it were me, I would try to delete it or replace it with the Klaviyo form.
@@emailexperts Thanks for your reply. In the meantime I figured it out, footer Shopify email sign up form will automatically sync with Klaviyo if integration is set up already. I had to update my integration, but it works perfectly.
It does, but the issue I have with that is that it syncs to the same list as the checkout subscribers. So if you want it to trigger the welcome series, so set it up to a different list, it won't work with the standard integration.
Great video, thanks! What is the benefit of having separate lists by sign-up method instead of one single main list? We have 7000 profiles in our main list but it is not separated by sign-up methods and I am finding it hard to get my head around it. How do we fix this issue now, is there a way to separate the lists or should we keep going with one? Should the checkout signups who opted in to email marketing also go in the welcome flow or is the welcome flow to only these people who signed up to get the offer? Is there another video on your channel that goes in-depth about lists/segments? If yes then please share the link :) Thank you so much!
I would love to find out your recommended timing for 3rd email in the abandoned cart flow? We have currently set them up as 30 minutes, 20 hours and 3 days. Thank you 😊
Hi helin, this space is about to change. So please stand by: help.klaviyo.com/hc/en-us/articles/18924427069979
This is rolling out to accounts over the next few weeks.
How do I do I do this on my Wordpress website that is intergrated with woocommerce? especially the pop up forms, the embedded form and the checkout form.
Hi Brandon, we don't have that prepared yet, sorry I can't give you a timeline for when we'll have that live.
Hey Shaun. Thanks for this video, it's helped me greatly with my client work. I had one question though, is it necessary to turn on UTM tracking if my client only uses in-built Klaviyo analytics?
Hey there, thank you so much! There's no downside to turning on UTM tagging, and if you turn it on, you can always go back to review the data later if you like. If you don't turn it on, you can't ever go back since the data won't be collected. Personally, when clients only use Klaviyo reporting, I advise them to also use GA, but it's ultimately their choice.
@emailexperts Okay that makes sense. Sounds like I should take a deeper dive into GA myself if it's potentially a useful recommendation for my clients. Thanks for the response! 🙏
Amazing video! One thing I'm confused with when it comes to filters on the Welcome flow email is: shouldn't the filter be "Placed an order zero times over all time" instead of "Placed an order zero times since starting this flow"? What if someone signs up to the pop up after having already made a purchase? Thanks
Hi @lailazouaki, you bring up an excellent point! You're absolutely right that the filter "Placed an order zero times over all time" could work well in certain scenarios, especially for an exclusive first-time buyer's discount.
The reason we used "Placed an order zero times since starting this flow" in the video is to allow more flexibility for different types of offers. For instance, if the Welcome flow email includes a valuable resource like an e-book or other promotional material, we wouldn't want to exclude existing subscribers who have already made a purchase.
You've pointed out a nuanced aspect of email flows, which we couldn't delve into due to time constraints in the video. It really depends on the specific goals and strategies of your flow.
I hope this clarifies things a bit, and thanks again for your thoughtful question!
@@emailexperts thank you so so much for clarifying so thoughtfully! This makes total sense. It sounds like in a perfect world, I would have a different welcome flow depending on these two scenarios to make sure everyone gets the compelling offer while acknowledging the different context - but I'm sure this increases complexity and work!
Anywho, appreciate you so much for the great video and quick response :)
Also, in case this is helpful: as a Klaviyo newbie, I'd love to see a video on how to design for dark mode!
Thank you for your insightful video sir.
But I have a question, when I create an abandonment cart flow and I switch to new editor for the first email, the table you talked about for abandoned cart's products is already there. Is it an update from Klaviyo or do I still need to copy/paste the codes you showed?
Hi Mona Liss, oh good, just run a test, abandon a cart yourself, and if it works, then you're right, you don't need to change it. It might be a recent update from Klaviyo.
@@emailexperts Got it. Thank you for responding!
Im having a hard time creating the abandoned cart series- when I click on the same option as you to create a flow, on the prerequisites its saying "We have not yet received any added to cart- contact our success team" it won't let me click create flow
Hi Charnise, is this "Added to cart" or "Checkout started"? Also what is your ecommerce platform?
How do I get a number that is valid to use when signing up for sms it’s not letting me use my phone number do I need a business phone number is something ?
Hi Lumar, for the free numbers, in Canada and USA, Klaviyo will assign you a toll-free number, you can't choose it, and in Australia and the UK, you choose the 11 character alphanumeric. If you want, you can choose a vanity short code that is 7 chacters long, but it will cost extra.
I have a list of peoples emails I'd love to add to my email audience that I created like you said, is there a way to add them to the list I already created?
Sure thing. When you open a list, in the top right menu click "import contacts", and you can import them there. Just a) turn off any flow triggered from this list, otherwise it will send when they're imported, and b) make sure you have legal permission to email them. ☺️
Hello! when I go to shopify integrations, I dont see the "subscribers" section to make those changes. Is there another way to get to this?
Hi there, the interface has changed a little bit since this video was recorded. It is now under "Sync settings" "From Shopify" "Sync data from Shopify". I hope this helps. Let me know if you have any other issues.
Hello, for some reason I did everything leading up to around 47:00 minute mark but my email won't send. I check my email and nothing. Could you tell me what's wrong? Do i have to make a campaign for the email to be properly sent?
Hi Premvir, I can't know for sure without more information, but here's how I investigate the issue:
1. The Email may have gone to the spam folder
2. The Email may have not sent
3. The Email may have not been received by the server
On point 1. Check your spam folder, if it's in there, move it to the inbox and check your spam settings.
On points 2 & 3, (if it wasn't in the spam folder), check that the email address exists in Klaviyo. at 22:20, I show how to look up a profile. Search the test email address you use, and find the profile. If the profile doesn't exist, then it hasn't submitted to Klaviyo properly. If it does exist, then check out the profile. In the top right, click "Messages", where Klaviyo will show you the messages the customer should have receive, under "Scheduled", "Sent", and "Skipped", that will tell you more about where the email is. Let me know how you go.
@@emailexperts I actually figured out the issue I was using the wrong list for my flow. Took me 30 minutes to figure that out 🤦♂lol. Btw loved the video was very informative and straight to the point thank you!
We have 2 sign up forms there, `Email & SMS Popup` & `Multi-step email & SMS`. What`s the difference?? Total newbie here
Thank you for reaching out with your query. The 'Email & SMS Popup' is a single-step form where visitors can provide their email address and phone number simultaneously. It's straightforward and captures all desired information at once.
Conversely, the 'Multi-step email & SMS' form takes a sequential approach. Initially, it asks for an email address on the first screen. Then, once the email is submitted, it progresses to the second screen to request additional information like a phone number. This method can often reduce the perceived effort for the user and potentially increase the chances of at least capturing their email.
We employ this strategic approach to gently guide users through the process, reducing friction and making it more likely to collect their details. While some visitors may opt not to provide a phone number, this two-step process ensures that we capture essential contact information before asking for more.
I hope this clears up the differences for you. If you need further assistance or have any more questions, feel free to ask.
Quick question, are the website signups emails the same as signups on the coming soon page (password protected page)?
Great question! Both will feed into Klaviyo however you can have them feeding into separate Lists. The sign ups from the "coming soon" page are connected via the Shopify integration; so the subscribers will go to whichever list you connect Shopify. When you set up an embed form, you can choose the list, and if you follow this tutorial from start to end, it will be a different list. You can make a segment that incorporates both.
I have been following along with your video (super helpful) but I don't have the option when creating Email Audience segment if audience has "Subscribe to list", what other would be appropriate instead of please? ( I hope my question makes sense)
Hi Michelle, yes that makes sense. The events only populate once someone has taken that action. Try again now, or once you have followed the rest of the instructions. Let me know if you're still not seeing it.
it doesn't show me either. Maybe Klaviyo has changed the list since this video has been recorded. I figured that it might not even be necessary since you are creating this segment from already subscribed customers. So it's redundant in my opinion. I also don't see the Apple filtering option anymore so definitely some changes must have happened in the background.
Hi Michelle, manually subscribe yourself to the list so you can see that option.
thanks for the video, however, I am still trying to understand some steps. I have the abandoned cart checkout flow set up already. Now I am trying to set up a flow for customers who visited the website added to the cart but did not get to the checkout page. I was told I have to install a snippet to my team liquid, but I did not see where you install any snippet in the video. so I am really confused. Please can you help
Hi Tawa, here’s the guidance for that: help.klaviyo.com/hc/en-us/articles/115001396711-How-to-create-an-Added-to-Cart-event-for-Shopify. That said, the browse abandon is even better, so if you have browse abandon you don’t need “add to cart”. See 59:53
@@emailexperts I cant find the add to cart button that you used on my Klaviyo. Please, can i get a one on one session with you, please
Hi, how to do A/B testing in klaviyo?
Hi AnnBits, that's a big question, thanks for the idea, we will add that to the list of things we'll make a video of. You can AB test Campaigns, Flows and Forms, which is most important to you right now?
I just did that for my store some months ago and someone just helped me with that.
21:49 my shopify wont show apps on the add section
Hi OPS Monopoly, if apps aren’t showing in your Shopify thing, then it’s probably the case that your Shopify theme doesn’t support it, I recommend reaching out to them directly. In my experience, Shopify theme developers are very helpful and quick to respond when integrating Klaviyo.
@@emailexperts Thanks friend !
So does the customer get both the browse abandonment and abandoned checkout codes? Or does they get it whatever triggers first?
Hi Khalil, they should receive only the abandon CHECKOUT email if they did both. When you set up the Abandon Browse email you set a flow filter so that they have started to check out zero times, this filter is to ensure that they get the event and check out on as a priority. As per 1:00:36, they will get a browse abandon ONLY IF they don't start a checkout. Great Question!
@@emailexperts I understand. I decided not to create a conditional split. Instead of offering a discount code on both instances I decided to just warn the customer. Instead, I’ll offer discount codes with sms. Hopefully that will be effective. Thank you for your feedback!
Hey there, I was following you step by step and I have some problems with the Browse Abandonment flow. For some reason it doesn't work for me when I copy and paste from the old editor and I rechecked for like a 100 times if I'm doing something wrong but I can't find the problem. Can you please help me out?
When I preview and test instead of the whole table it only shows "price:"
Hi Aron, have you tested to make sure the on site code is working to show “viewed product” In Klaviyo? You need to preview with real browsing data
@aron, have you made sure the "Viewed Product" event is coming through to your Klaviyo account? See 22:40. It needs to have all of the specific details on the event, and this event is the trigger for the flow.
@@emailexperts yep now it works just had to go onto my store and view a product! Thank you so much for the help, really liked the video super in depth!
How do you change your profile avatar on klaviyo?
Not sure which profile avatar you're talking about.
I followed you for the welcome offer, but once I tried testing it with my real email I haven't received any email
Hi Charnise, there are many steps to this process. So check each of these.
1. Check that the form is connected to the list
2. Test the form; add an email address to the form and see if it's added to the list (this is the most common issue, you might need to remove double opt in)
3. If the email is going to the list, check that the list is connected to the flow.
4. Check the rules of the flow to make sure no rule is blocking the email from going out
5. Search the email address to see if the welcome email was sent. If it was sent it might have gone to the spam folder.
I hope something in my response helps!
Hello sir... When setting up my segment the last option that said subscribe to list isnt available in my klayvio... Please help
Thanks for the question. In the latest version of Klaviyo, when you set up your segment, you'll see these options:
What someone has done (or not done)
Properties about someone
If someone is or is not within the EU (GDPR)
Someone's proximity to a location
If someone is in or not in a list
How can you create a list for Shopify checkout emails instead of taking them all to the master list.
Hi Alban, i explain that in this video, where are you getting stuck?
Instead of subscribe to a list I only have the option subscribe to a stock box, is that alright
Hi Francesco, which part of the video are you referring to?
Hi, I've just set up my pop-up form but when I subscribe to test it I am not receiving any emails. I have checked my spam folders and tried 3 different email addresses. Do you have any idea what else the problem could be please? thanks!
Hi Longlake Creations. You need to figure out if the profile was created, and if the email actually sent. If the email was sent, then it is stuck in your inbox somewhere, but if it wasn't sent, then there's an issue with your Klaviyo set up.
1. Make sure you have an email flow set up to trigger off the list, and set to live. Klaviyo won't automatically send an email if it doesn't have it.
2. Make sure the profile was created. To do this search for the email address. Also look up the List, and see if the email address has been added to the list.
3. Check to see if the email was sent. In the profile, it should say "received email". If this isn't in the profile, then you might have double opt in turned on, or you might not have an email set up. See 8:03 to turn it off. If you already had single opt in turned on, and the email was sent, then the issue is on the Inbox side.
4. If the email wasn't sent, but the email address was added to the list, then double check to make sure you actually have an email set up.
Let me know how you go either way.
Value bomb
Thanks Muhammad!
What is the best way to get in touch with you?
Right here, how can I help?
Can I edit a SMS campaign once it’s gone out? The link broke 😩
Hi Charnise, unfortunately not, you can sometimes cancel it and it will stop sending more, but once it's gone out, there's not editing available.
I recommend you send another, customers are very understanding.
Hello sir... I've set up everything in my email except the campaign and browse Abandonment but the welcome emails and checkout abandonment emails are not working.... They show delivered but I don't see them in my other email which I'm using to test out. Please help
Hi Codi, what have you tried?
@@emailexperts everything in the video but still my emails aren't sending out and my setting aren't in opt in....
Hi Codi, if you let me know what steps you've tried to resolve the issue, and then I can recommend where it might be coming stuck. With what you've shared so far, all I know is that the emails "aren't working"