Hey, I have searched and searched and cannot find how to update my child's phone on family link. She can't log in to her Gmail or Google account or anything because the family account says no. But I can't add her new phone on family link from my end. I can't find a video anywhere to explain this so she can't use her phone at all.
Try this: support.google.com/families/contact/chat_new Or email them: support.google.com/families/contact/email_new If you need to recover an email address then google support should be able to help with that. Basically, if it's a supervised account, it means it belongs to you. It would be the same as forgetting your email/password for your own account. If you have access to your own account, you may want to disable advanced protection temporarily to see if that helps. Also, when it comes to login issues, I find that turning off 2FA (multifactor authentication) helps as sometimes that is the issue. Let me know how you go and if support was able to help you too.
You can use Find My Device on the web, an Android device, or a friend’s Android device in guest mode: On the device, open the Find My Device app . Select the device or accessory you want to reset or remove. Select Settings. To erase an Android device: Tap Factory reset {device name}. To delete an accessory: Tap Remove device. Important: These steps permanently delete all data on your device, but may not delete SD cards. After the device is erased, its location won’t be available in Find My Device.
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Hey, I have searched and searched and cannot find how to update my child's phone on family link. She can't log in to her Gmail or Google account or anything because the family account says no. But I can't add her new phone on family link from my end. I can't find a video anywhere to explain this so she can't use her phone at all.
Try this: support.google.com/families/contact/chat_new
Or email them:
support.google.com/families/contact/email_new
If you need to recover an email address then google support should be able to help with that.
Basically, if it's a supervised account, it means it belongs to you. It would be the same as forgetting your email/password for your own account.
If you have access to your own account, you may want to disable advanced protection temporarily to see if that helps.
Also, when it comes to login issues, I find that turning off 2FA (multifactor authentication) helps as sometimes that is the issue.
Let me know how you go and if support was able to help you too.
Signing someone out of a device does not remove it from the account
You can use Find My Device on the web, an Android device, or a friend’s Android device in guest mode:
On the device, open the Find My Device app .
Select the device or accessory you want to reset or remove.
Select Settings.
To erase an Android device: Tap Factory reset {device name}.
To delete an accessory: Tap Remove device.
Important: These steps permanently delete all data on your device, but may not delete SD cards. After the device is erased, its location won’t be available in Find My Device.