Thanks for putting up the video. I contacted LG. You must have gotten lucky, because the two different people I spoke with (one on the phone, one on live chat) both insisted that I send my defective phone into them for "inspection" and if, IF, they decide it's a manufacturing defect, they'll repair it for free. And that whole process will take around two weeks. What do I do without a phone for two weeks, well, that's my problem, according to them. I paid for a brand new fully functioning phone, not a defect that needs repair. They need to stand behind their product and give me what I paid for - a brand new fully functioning phone, or my money back. Because right now it's just a $600 paperweight. Whatever ends up happening, this will be the last time I ever buy an LG.
You did a real public service with this video. Unfortunately many of us experienced this just problem just after the warranty had expired, as happened to my wife. Verizon and LG surely knew that the phone was defective but held to the letter of the warranty instead of replacing or at least offering a partial credit toward another phone. It was a rather expensive phone and one would expect that these big companies would be more accomodating. Since I had bought a pair of them and both burned up it was particularly painful loss.The shame of it is that the phone was otherwise great in so many ways. I will never risk buying a high end phone again. With so many feature packed budget phones available nowadays, why take the risk?
I bought my phone December 2015, and this just now happened to me over the weekend. This is the first phone I paid for myself and it's quite a bit of cash if you don't have just boatloads of money laying around. I use this for work and I don't have a landline so it's my only communication. I'm beyond upset about this. Going to the Verizon store tonight to get it taken care of hopefully asap. :( Thanks for the demo video, at least helps me confirm this is my issue and I can verify it's actually a real issue and I'm not just a dumb dumb who needs Tech Support to tell me to do stuff I've already tried over and over! I also purchased a spare battery to see if the battery was the issue and it is not. Same result. Best of luck to all the G4 owners out there...
ECDT1089 That's awful. I'm glad I switched to a different phone at the Verizon store. Sending my LG for the replacement/repair, but going to trade it in to Verizon for a trade-in credit rather than keep it. This is absolutely ridiculous, I feel for ya. I don't trust LG products anymore.
Happened to me and I'm devastated, had a lot of photos I didn't back up, LG needs to step up and address this issue before it hurts their brand even more.
just happend today 1/10/16 :-/ even swapped battery's waiting on a full charge with the charge kit also another issue is anyone able to charge from the phone itself? cause I can't I didn't drop the phone or anything
+HyperSole My LG G3 keeps restarting, and wont stop. LG wanted me to send my battery to them to get it replaced, but I'd be without a phone for two weeks (TWO WEEKS!!!). Verizon wont honor their "warranty system".
+HyperSole This happened to me at the end on January. I had to end up selling it on eBay for parts because my Warranty wouldn't cover it as it was factory unlocked and not bought in the US, that was really tough to swallow, but what can you do. If I buy the LG G5 I'll definitely be buying one that's locked to a US Carrier because I can't risk this again.
My G4 just randomly restarted and got stuck at the LG screen. It doesn't loop (keep rebooting) like others do, but it is just stuck on the Life's Good screen without turning off like this issue. Is this probably the same issue?
Take it apart, turn on your oven at 400 F let the oven reach the temp of 400 F put the motherboard with the CPU side facing upward , that's mean the sim card part will be facing down , for 5~7 MIN on a wooden block take it out the oven let it cool down in the same position put it all together back and BOOM. the issue is about the CPU getting to hot and the soldering gets loose , back up your data and bring the phone to a repair shop and tell hem to fix the soldering work on the CPU for a permanent repair Sorry for my English!
+Donald Joy this is a quick fix to back up your data. after this your phone will continue to work but when you use the phone camera or what ever that makes the phone get hot it will go back in the bootloop until it cools down. it will be normal again.
so fucking annoying. bought this phone just last november. Shit wont even do this "loop". been doing it all day and at this point it just sits at the LG screen and doesn't even loop. just freezes
sent it into LG. thank god i'm smart and i hold on to my previous phone (LG G2) so that i can just active that phone while this phone gets replaced or w/e the fuck they're doing with it or i'd be 1. phoneless for a week or 2 and 2. my job would suffer horrendously with customers trying to call me. never again will you see me buy an LG phone for the amount of shit i've gone through with this bug that they should be recalling these things. They shouldnt put out a public announcement and then whoever runs into the problem WAIT to replace it until then. there should be a flat out RECALL forcing everyone who bought this shit batch of the phone to back up their phone and send it in for replacement.
Levy Koute just like cars etc, there should be a RECALL on these things when they find out something this fucking major to the point where the phone is completely un-useable occurs.
38-Slug just got mine back , said on the repair sheet they replaced "motherboard" or something. it works fine for now, but REALLY debating, even if the new ones are completely fine, getting another LG. just out of spite for ruining my day off and making me sweat my ass off
my daughter had this happen when she was listening to music. It was stuck on the loop. We tried everything to try to fix it. We turned off the phone and let it sit over night. I tried to turn it on the next morning and it stayed in the loop. I started watching your video and did everything you did. I left the back off and it ended up working again. God knows how long it will last but a replacement phone is definitely in the future. Even if people do not have insurance LG needs to step up and give new phones to customers.
I need to know if there is some sort of tool I can buy to recover my data. I have thousands of dollars worth of information on my LGG4 I could care less about the phone I just want my data. I used to be into rooting but I never touched this phone. LG said they would exchange my phone but I don't want another phone I want my data. Please help.
+Crosscrunchy10 there's gotta be something just for data recovery could I remove the internal hard drive and put it in a working G4?? I have no clue I farfetched this idea is in just taking shots ink the dark because I have until may to return this office under warranty...
+gabriel713281 The flash chips are integrated into the motherboard of the phone. There isn't a hard drive to remove. Honestly the odds of recovering your data are incredibly low, even if you were willing to shell out. LG would have to de-solder the flash chips and use a bga reflow station to connect them to a new motherboard, which still may not even work. One rumor is that the flash chips themselves are the issue, which would render and recovery efforts null
RIP. My Beloved LG G4 ended its short, but still beautiful life on Jan. 20th 2016. I will forever remember you. I know a lot of people are really frustrated and angry, but after reading all the comments to me, this is now pretty funny. Its is almost like a world phenomena. LG connected us all. LG Loop connecting people.
Thanks for sharing this information with the public. I have the exact same model as you, purchased around the same timeframe, HW Revision 1.0. I can verify everything shown in this video is 100% accurate. My phone died on 12/31/15.
+trudeaup Thank you for vouching for the authenticity of the video. I really do hope that LG publicly announces this issue soon to warn those who may experience the boot-loop.
+trudeaup I've been dealing with this at varied times since I got the phone a few months back. It did it a couple times, I assumed it was a fluke, or maybe just an app issue. Factory reset, seemed to fix it. Then, about three weeks ago, came back with a vengeance, and a reset did nothing at that point. It took almost 3 weeks just to get a response from LG, whom I'd contacted via a friend at T-Mobile. It's bad when a rep from a brand carrier has to chase someone around to get a faulty phone replaced. Fortunately, they're sending me a new one, so hopefully this issue will be fixed soon, because my current device is pretty much unusable. If I can manage to get it to stay on, after about 20 tries and a dozen battery pulls, it'll just crash at the first sign of normal use. It's ridiculous. Mine restarts close to 100 times a day.
Hey man, I'm actually having this same exact issue. See right now, it will only work when it's plugged into the charger. Once I take it off the charger, it starts doing the boot loop. Did you also have a similar situation
I need some help, this just happened to my LG G4. I don't mind losing my info, what I mind is that I don't live in the US or any other country where LG has official sellers... So I paid 500 bucks for a phone that has a defect and since I bought an unlocked version of the phone and don't live in the US, LG does nothing about it?! THAT'S INSANE? why ins't LG getting sued!! They really really screwed me over man... 500 bucks here is insane money. YOU SCREWED ME LG.... I hope whoever effed up gets thrown in jail!
+JustThaor It happened to me as well. Shit, I purchased at Amazon back in October. Now I don't know what to do. I tried to contact LG CS and it seems they don't even know about this.
yes! That's what I told the representative, but it seems they were totally unaware of this. I mean, I understand it is risky to buy from USA webpages and send it to another country, but c'mon, even the company is accepting this issue.
+Pablo Abarca I'm as pissed as you are. I also bought it from amazon to ship to my coutnry, International version though, so LG US wont do shit, and LG UK is impossible to contact, and it would be a real problem for me to send it there, and expensive... FUCK LG FUCK FUCK FUCK THEM
mine starting out restarting randomly . saying android apps 1 of 1. now phone only stays turned on with a fast charger the most . when unplugged it will start up show LG logo , turn off then repeat process a out 5 times.
I was able to retrieve my pictures and videos after several attempts to leave both the battery and the phone in the fridge (separately). I would recommend using a freezer, which I don't have atm. First 3 tries, I left them about 1 hour in the fridge and attempted to connect it to my computer but it bootlooped just after a couple of seconds. Last try, I left them 4 hours in the fridge and was able to get all my pictures with my USB cable.
Yes sir happened to me...I was not and I'm still not a happy camper over losing valuable data. Should i go with an iphone? Seems like I recently heard they were having issues with something other than the price tag?
Hi Silayan. I was able to retrieve my pictures and videos after several attempts to leave both the battery and the phone in the fridge (separately). I would recommend using a freezer, which I don't have atm. First 3 tries, I left them about 1 hour in the fridge and attempted to connect it to my computer but it bootlooped just after a couple of seconds. Last try, I left them 4 hours in the fridge and was able to get all the pictures with my USB cable. Did you try?
RIP my G4. Oct 2015 to Oct 2017 LG won't replace it, because bootloader was unlocked. I wouldn't buy another LG, but I still have to, because I had no idea that the LG backup file can only be restored on an LG phone!! Sadly I never synced anything with could storage, I have everything in that backup file, all my contacts, etc!!
I've literally had this phone for less than a week and it's just happened to me. I got it second hand as that was the only way I could afford it so it's not brand new but I didn't expect anything like this to happen. Luckily, because I've had it for such a short amount of time, there's nothing very valuable like photos on the phone. It's just a massive annoyance. I don't know whether to get an exchange or just a full blown refund. I saw that there's a solution in the description but honestly I have no idea what I'm doing in regards to that. Luckily I didn't sell my old phone so I can use that until I work out what to do...
Take it apart, turn on your oven at 400 F let the oven reach the temp of 400 F put the motherboard with the CPU side facing upward , that's mean the sim card part will be facing down , for 5~7 MIN on a wooden block take it out the oven let it cool down in the same position put it all together back and BOOM. the issue is about the CPU getting to hot and the soldering gets loose , back up your data and bring the phone to a repair shop and tell hem to fix the soldering work on the CPU for a permanent repair Sorry for my English!
Just happened to me last night, I was watching youtube and it was running hot somehow. After that it turned off by itself then it was bootlooping at the splash screen. Contacted Verizon about it, they replacing with a refurb phone. Had to pay overnight shipping since I have important accounts linked on my phone. HOPEFULLY, I would get one that has the Serial number 602 and up rather than the 505-509 mobo. I would be pissed if this refurb phone will bootloop on me again.
I was over at a shopping center near my school and suddenly, my phone went onto bootloop. I tried taking out the battery and putting it back in, but it kept bootlooping. I checked around the shopping center to see if my friend was there. Thank goodness, I found one of my friends. She allowed me to use her iphone 6s to call my parents. Good job iPhone! :)
Guess what, my son's LG G5 (T Mobile) is now showing signs of this! It will go back and forth from the LG screen to the T Mobile screen for an hour. Then if it does start, it gets hot when you finally start working with it. It will freeze as well. We have had no problems on the our phones though.
I've had my LG G4 for a year now and mine just started to do this today out of nowhere.. I'll turn it on and off, take out the battery and SD card replace them try again. It's now to the point where I'm between the LG screen and Verizon screen. The moment my lock screen pops up, it's back to the LG screen
Thank you for posting this video. I bought my LG G4 in June of 2015 and paid full price for it since I didn't want to loose my unlimited data. The phone died on February 18, 2016. The LG screen just kept flashing. Verizon sent me a refurbished phone a few days later. It's now April of 2016 and the refurbished phone is still working, but I'm worried this one will crap out too. I've had the "Android System has stopped" notice a few times on this refurbished phone and I'm hoping this one doesn't die too.
+CollegeTalkTV Had the same exact thing happen to me. I started thinking in the back of my mind that the heat was a red flag but I never connected it. Now I have an LG G4 that I just had to sell for parts on eBay really, really disappointing. Since I bought my phone online and unlocked I can't get it serviced, it really sucks.
mastermindXx101 Problem is I had the LG H815 which was the unlocked G4, since the phone was built in Taiwan they won't service it in America. I would have to ship it over there, and then the next thing is they won't even allow you to repair a phone internationally, I was screwed wither way.
I was watching some video on TH-cam then my phone FREEZED and the screen didn't respond at all ,so I took The phone to the company they deleted the memory and fixed it then they give it back to me , everything was fine till the next day ,it freezed again and restart without any warning and then when it turned on ,after a few second the phone did the same thing and now it is not turning on at all ,and every time I try to turn it on the same thing happen as the video,,, can it be fixed? And if not will they give me a new one? I bought the phone 5 months ago btw ,HELP ME please :( and tbh I'm broke and don't have any money to buy a new one, I've been saving for 1.5 years to buy this phone and it didn't last 5 months !!!
Screw you LG. Never buying this brand again. Thanks to you, all my contacts, photos, and videos are all gone. 5 months I had this phone, paying PREMIUM for this shit. I hope y'all take responsibility for this...you'll be hearing from us.
It's just happened to mine!!! I had the G3 which I gave a friend and he tells me his G3 blacked out too! Now my G4 is rebooting endlessly, refusing to start. I've been an LG fan for many years now. I'm very disappointed. I'm in Uganda, bought the phone from Amazon USA, factory unlocked. Hoping for a miracle as as can't I can't ship the phone back. I bought it in July 2015
+José Luis Humberto First pues lo lleve a Tmobile y me lo llevaron auna compañia para que lo areglaran y no tenia areglo y tmobile me lo cambio por uno nuevo pero no tienen arglo cuando tienen el reset loop
Just experienced this exact issue with my LG G4, which my wife bought for my birthday in September 2015. So my phone is most likely part of the "bad motherboard" batch that was manufactured prior to September 2015. One way I am able to get the phone to boot through and get into the OS is to hold the VOLUME UP, VOLUME DOWN and POWER buttons all at the same time for 10+ seconds. You'll see the boot screen with the LG logo blink once and then it will go dark for a few seconds. It will then bring up a IMIE Display screen with a bar code of sorts on a white white background. It instructs you to press the power key again to restart the phone. Once you press the power button, the phone restarts and boots up...HOWEVER, it only lasts for approximately two minutes. One thing I noticed just an hour or so before my phone went into the boot loop was that the phone was hot to the touch...which by all accounts is a faulty motherboard. LG needs to recall all G4s manufactured before September 2015 and fix this problem. Thank you CrossCrunchy10 for posting this video.
Sali Levi I have insurance on it with my carrier so they sent me a new one. I know a way to turn it on for a couple of minutes after the boot loop already happened
This happened to me a few days ago. Bought my device around may 2015. Sent it for repair via t-mobile. But because I have an unlocked bootloader, I am now charged with €230.- for reparations. Great Job LG!!
My advice to everyone who bought this phone before September is to replace their phone with LG (even though you have not encountered this problem yet). This happened to me yesterday while I was en route to Las Vegas. The phone was playing music via Bluetooth when it froze for a second and then restarted. It did not boot up thereafter. After some initial research, this issues seems to persist with random G4's manufactured between 04/15 - 09/15. In my opinion, failure rates will only escalate as phones made during that period age and encounter more wear and tear. So, if you are able to replace the phone I'd high suggest you do so. More importantly, if your phone falls under the aforementioned production dates please make sure you BACKUP everything on your phone because the phone is completely unusable after you encounter this. Some sources have indicated that this occurs due to a board failure. My G4 serial no started with 506 (5 - year 2015 , 06 - June. Most phone reported have had serial numbers starting at 505 (May), and 506 (June). An hour ago, I shipped my phone out. It's a great phone and really, I have had no complaints with it other than the average battery life. I'm hoping to have better luck on the second phone.
+devroad Hi, could you please share how can we see the manufacture date? Thanks! EDITED: So in the serial number it is (haven't read that part). I'm going to check it out before I buy it. Thank you!
A freind of mine has this problem, and instead the phone dosnt even turn on at all. We have done everything, even removing the battery and placing it back multiple times???
I just saw this video and it explained a lot. I bought mine new in Dec 2015 & this happened in June 2017 without warning? I now own another LG, but a non premium Stylo 3. I like the tap on/off function of LG or I would have bought something else, but no more big money phones for me.
Just got my second replacement today. First G4 was a 505 and had a bootloop just like this. Second one died about a week and a half ago, and it completely stopped powering on (couldn't even get into recovery). That one was a 507. I was a little disappointed to find out this new one is also a 507. Hopefully it doesn't have any issues until it's paid off and I can upgrade, or until I have the money for an Axon 7. *fingers crossed*
I was able to keep my LG G4 (Model: LS991) running long enough by cooling it off, instead of applying heat like I had read several other places. I put the phone inside a regular sandwich bag sized ziplock bag. I put that bag inside a large ziplock freezer bag filled with ice and that allowed my phone to boot up long enough to transfer all the data off with a USB cable. I think some people are confusing multiple issues with similar symptoms. For the LS991 boot loop, if the device seems to be running unreasonably hot, if it'll occasionally boot up for brief periods of time after sitting idle, it's a HEATING issue and cooling it off may allow you to run it long enough to get your data off the flash memory. I hope this helps someone else. I'm going to post this elsewhere too.
Mine went whilst I was 5000 miles from home when mine went. 400 photos from my once in a life time holiday not backed up. Can i get the photos back via a professional?
I have the same issue right now, but instead of looping it just shuts down after the intro screen and then it won't turn on anymore. In order to do it again I need to remove the battery and the same thing happens. My question: Do I just simply need to send it back to the factory and I get a new one ? and how can I save my files ?
This just happened to my phone and it is still under the warranty period... However, it is rooted and it shows bootloader unlocked when it is stuck on the lg boot screen. Will LG deny and refuse to fix my phone?
Thanks for this discussion. My LG G4 conked out with this last night. I pay for extended warranty, the Verizon store I purchased it at and returned it to is having a factory certified :new" overnighted to me. What a PITA...
Is it based on useage? Do you play games that run in the background or are otherwise running continuously. Do you play for extended periods while plugged in. Basically, Is this heat related damage? My phone is potentially affected. My usage has been cautious as I've noticed phones like mine run under the conditions I listed above tend to get really hot.
hey i recently got this bootloop issue with my lg g4 h811 tmobile i wanted to ask so i bought my lg g4 secondhand from ebay because i dont have a money for a brand new one its to expensive for me so if i contact lg will they be able to get it fixed for me or not?
They are now requesting the device to be sent to them for testing and only then will they offer a repair and then a possible replacement atleast here in Canada as of Sept 21st 2016
i am currerntly going through this problem..my phone randomly did this last night and i called my phone provider and they simply said they will send me a refurbished phone..if i go to my local phone store where i bought the phone from, would they be able to do anything in store or do i have to wait until i get the refurbished one?
My G4 just suddenly became unresponsive during charging yesterday. I can't even power it up, no soft reset, or hard reset, it's completely unresposive. I haven't gotten any bootloop, can this mean it's only the battery thats dead?
I just read that this issue is common on phones made before september. I'm about to buy one for myself but where could I see the manufacture date? Please
I have the same issue. Even if I had reformatted it it didnt fix the issue. It only shows the LG logo and it is making my phone battery extremely hot. Now my phone is useless. Ugh. Will LG give me a replacement for this mobile since I only used it less than a year? Please reply. Thanks.
Hey, this has just happened to me. I noticed you said that LG sent you a new phone. Do you know how when apparently their policy is to repair rather than replace? I am currently pushing to get a replacement and any advice you have would REALLY REALLY be appreciated. Thanks in advance
I went through 3 LG G4's in 14 months, and all had the boot loop issue. With the first one, the keyboard was as laggy as hell from the start. I only resolved that by going in to developer mode, and after 6 months, the boot loop struck. The first replacement was defective from the start, the second replacement overheated significantly under normal day to day use after a couple of months and then boot looped. I really wanted to love this phone, but now I can't ever see myself ever getting another LG smartphone.
my LG G4C when i press the button to boot it, after the lg logo it show up the firmware update and i cant boot it...i have tried everything...when i put it to charge even without the battery it boot automaticaly and shows again the firmware update....what can i do? pls help
You mentioned if you sent the device back to LG they would replace it where is the place you send it to do you know also if you could help I no longer have the receipt off of my phone but my personal information would be on it if they have some way of reading it to prove that it is my phone if you could help us to help you go about getting replacement lever for the LG G4 one with the two SIM cards
I purchased the Lg G4 Verizon version in June of 2015. Today (March 21, 2016) my phone began the reboot loop. Initially, it froze when I went to send a text. As I began to take off the backing (to remove the battery) the phone had already begun rebooting itself. Then the screen went black and nothing happened. I could not do anything to get the screen to show anything. I pulled the battery and it began to boot up again. However, it did not go to the verizon screen, it just went black.
Did you got a replacement? Could you tell me to who I must address to have a replacement too? because I call to LG-UK, LG-USA and they said they can't do anything about it, and they told me because the phone was made in Singapore (they checked out the IMEI to know where the phone was made) and in LG Singapore they told me I must paid about US$250. I don't want to pay that! I want LG to acknowledge the issue and offer a replacement at least.
Is it just a coincidence or did I fix this problem by replacing the battery? My phone was doing this but it seemed like a battery issue to me as the phone was getting unusually warm while "bootlooping". So I replaced the battery and the phone works like new, I didn't do any reset, didn't lose any data.
i have been trying to follow the steps for the solution, however my phone wont stay on the download mode, i was able to get to the download mode, but after a few sec, it will just go back to the bootloop, please help
hey i have the boot loop on my phone and i got it off of ebay and i don't now what i should do. Its an t mobile can i bring the phone into the store and will they ship it to the lg store ?
This sucks, i got mine around September but it has the version 1.0 hardware. I'm backing up my stuff now waiting for the inevitable. I wonder if i can take back my phone now and get a different phone.
yupe if warranty expired try using a heat gun and focus heat on the NAND chip on the motherboard. This will re-solder the chip back into place. Your phone got too hot and the flawed soldering on the LG G4 made in between a certain period is causing the boot loop issue.
I had my G4 for 13 months and this problem happened to me. I went to the Sprint store and though I was not eligible for an upgrade, they replaced my defective phone with a brand new LG G5, for no cost at all. I'll see how good this model does!!!
This keeps on happening to my phone recently, but instead of lootboot it just freezes there in the logo part. I had this phone for 2 years already it didn't give me any problems until now..
1 Question,will this boot lopp happen on new Phone,because i need a phone and the best that fit me is LG G4,it has all features that i wanna to have,so will this happen if i buy it now?
It is mostly known to affect the devices manufactured before September 2015 but still doesn't affect everybody. If it happened to everybody then LG wouldn't sell the device anymore. Mine has just done it but it worked perfectly for 8 months. It is a brilliant phone in all other aspects but if you do choose a G4 make sure you have automatic backup set up for your photos/contacts etc. You should do this anyway on any phone.
Hey, got mine mid September unlocked (have a sim only contract). LG have it in for repair now as they aren't replacing them. Its free at least and they were really helpful. FYI this is in the UK. Not sure what their world wide service is like +ابو بكر السبيعي
I would avoid this phone. There is no way to guarantee that you won't get an old hardware revision, and there are many better options for the same price. Go for the V10 if anything
+Crosscrunchy10 V10 is a little over my budget. I have a Moto X Pure Edition. Camera isn't all its cracked up to be and the screen has had so many defects. I'm on my 3rd replacement!
This is EXACTLY what happened to my phone last night and today! I mean EXACTLY! Got mine in June of 2015 also. I finally was able to do a factory data rest after hours of trying, but only lasted about 15 min and back to the boot loop deal!!!
my at&t version did that too but the first thing it did was vibrate full force and not stop and system locked up, then when I restarted did this one time, then actually booted the whole way up and I thought it was just a fluke until I plugged it in and it rebooted again. tried my freshly charged battery and it got to the at&t logo then the screen garbled and it rebooted and then just keep doing this until I pulled the battery again and now it does nothing. replacement will be here on Wednesday, debating on just selling it, considering LG isn't even acknowledging the issue there's no guarantee even new models have it fixed
Thanks for putting up the video.
I contacted LG. You must have gotten lucky, because the two different people I spoke with (one on the phone, one on live chat) both insisted that I send my defective phone into them for "inspection" and if, IF, they decide it's a manufacturing defect, they'll repair it for free. And that whole process will take around two weeks. What do I do without a phone for two weeks, well, that's my problem, according to them.
I paid for a brand new fully functioning phone, not a defect that needs repair. They need to stand behind their product and give me what I paid for - a brand new fully functioning phone, or my money back. Because right now it's just a $600 paperweight.
Whatever ends up happening, this will be the last time I ever buy an LG.
I feel you
That' whst Lg reps told me too, that they'll fix it... thing is, it seems like contracted 3rd party shops to address repairs, and not to replace it..
Losing all of my texts, pictures, and data without warning! Thanks LG, what a great way to start 2016!
This is the first LG phone I have purchased and it will be the last.
You did a real public service with this video. Unfortunately many of us experienced this just problem just after the warranty had expired, as happened to my wife. Verizon and LG surely knew that the phone was defective but held to the letter of the warranty instead of replacing or at least offering a partial credit toward another phone. It was a rather expensive phone and one would expect that these big companies would be more accomodating. Since I had bought a pair of them and both burned up it was particularly painful loss.The shame of it is that the phone was otherwise great in so many ways. I will never risk buying a high end phone again. With so many feature packed budget phones available nowadays, why take the risk?
I'm so pissed right now and I don't plan on getting another lg phone ever. :(
me too and this is happening second time
same sht
me eather
u should get the lg g stylo cuz nothinh has gone wrong with my phone yet.
Oscar De Los Santos how long you using that phone?
I bought my phone December 2015, and this just now happened to me over the weekend. This is the first phone I paid for myself and it's quite a bit of cash if you don't have just boatloads of money laying around. I use this for work and I don't have a landline so it's my only communication. I'm beyond upset about this. Going to the Verizon store tonight to get it taken care of hopefully asap. :( Thanks for the demo video, at least helps me confirm this is my issue and I can verify it's actually a real issue and I'm not just a dumb dumb who needs Tech Support to tell me to do stuff I've already tried over and over! I also purchased a spare battery to see if the battery was the issue and it is not. Same result. Best of luck to all the G4 owners out there...
I bought my V10 on October of 2015. It experienced the bootloop a year later. Then my replacement experienced it four months after.
ECDT1089 That's awful. I'm glad I switched to a different phone at the Verizon store. Sending my LG for the replacement/repair, but going to trade it in to Verizon for a trade-in credit rather than keep it. This is absolutely ridiculous, I feel for ya. I don't trust LG products anymore.
Happened to me and I'm devastated, had a lot of photos I didn't back up, LG needs to step up and address this issue before it hurts their brand even more.
just happend today 1/10/16 :-/ even swapped battery's waiting on a full charge with the charge kit also another issue is anyone able to charge from the phone itself? cause I can't I didn't drop the phone or anything
+HyperSole
Do you have the phone left? I had the exact same problem and I managed to save ALL my files from my phone.
FCule No I traded it in for a new one
+HyperSole My LG G3 keeps restarting, and wont stop. LG wanted me to send my battery to them to get it replaced, but I'd be without a phone for two weeks (TWO WEEKS!!!). Verizon wont honor their "warranty system".
+HyperSole This happened to me at the end on January. I had to end up selling it on eBay for parts because my Warranty wouldn't cover it as it was factory unlocked and not bought in the US, that was really tough to swallow, but what can you do. If I buy the LG G5 I'll definitely be buying one that's locked to a US Carrier because I can't risk this again.
My G4 just randomly restarted and got stuck at the LG screen. It doesn't loop (keep rebooting) like others do, but it is just stuck on the Life's Good screen without turning off like this issue. Is this probably the same issue?
Take it apart, turn on your oven at 400 F let the oven reach the temp of 400 F put the motherboard with the CPU side facing upward , that's mean the sim card part will be facing down , for 5~7 MIN on a wooden block take it out the oven let it cool down in the same position put it all together back and BOOM. the issue is about the CPU getting to hot and the soldering gets loose , back up your data and bring the phone to a repair shop and tell hem to fix the soldering work on the CPU for a permanent repair
Sorry for my English!
The same thing is happening with mine as of yesterday. Did you resolve yours?? If so, how?
+Donald Joy mine is at a phone shop to do a permanent fix on the cpu connectors. i will keep you posted on the final result.
Thanks, but why all the oven baking instructions if you just wound up brining it in for repair anyway?
+Donald Joy this is a quick fix to back up your data. after this your phone will continue to work but when you use the phone camera or what ever that makes the phone get hot it will go back in the bootloop until it cools down. it will be normal again.
so fucking annoying. bought this phone just last november. Shit wont even do this "loop". been doing it all day and at this point it just sits at the LG screen and doesn't even loop. just freezes
same :(
sent it into LG. thank god i'm smart and i hold on to my previous phone (LG G2) so that i can just active that phone while this phone gets replaced or w/e the fuck they're doing with it or i'd be 1. phoneless for a week or 2 and 2. my job would suffer horrendously with customers trying to call me. never again will you see me buy an LG phone for the amount of shit i've gone through with this bug that they should be recalling these things. They shouldnt put out a public announcement and then whoever runs into the problem WAIT to replace it until then. there should be a flat out RECALL forcing everyone who bought this shit batch of the phone to back up their phone and send it in for replacement.
Levy Koute just like cars etc, there should be a RECALL on these things when they find out something this fucking major to the point where the phone is completely un-useable occurs.
38-Slug just got mine back , said on the repair sheet they replaced "motherboard" or something. it works fine for now, but REALLY debating, even if the new ones are completely fine, getting another LG. just out of spite for ruining my day off and making me sweat my ass off
Riaan G i might change to something completely different soon
I got this problem earlier last week - your description is 100% accurate, this is exactly what I faced. What a nuisance. But thanks for the video.
mine become faulty after 11 months 11 July 2016. Exactly same problem.
Mine too, any idea on how to fix it?
Can't be fixed...
Is july, 11 2016 the date the phone was made or thats the date the phone bricked?
misiek vuychik mine too on that date
my daughter had this happen when she was listening to music. It was stuck on the loop. We tried everything to try to fix it. We turned off the phone and let it sit over night. I tried to turn it on the next morning and it stayed in the loop. I started watching your video and did everything you did. I left the back off and it ended up working again. God knows how long it will last but a replacement phone is definitely in the future. Even if people do not have insurance LG needs to step up and give new phones to customers.
I need to know if there is some sort of tool I can buy to recover my data. I have thousands of dollars worth of information on my LGG4 I could care less about the phone I just want my data. I used to be into rooting but I never touched this phone. LG said they would exchange my phone but I don't want another phone I want my data. Please help.
If you are willing to pay thousands then LG may be able to help you, but as of now there is no such tool :(
+Crosscrunchy10 there's gotta be something just for data recovery could I remove the internal hard drive and put it in a working G4?? I have no clue I farfetched this idea is in just taking shots ink the dark because I have until may to return this office under warranty...
+gabriel713281 The flash chips are integrated into the motherboard of the phone. There isn't a hard drive to remove. Honestly the odds of recovering your data are incredibly low, even if you were willing to shell out. LG would have to de-solder the flash chips and use a bga reflow station to connect them to a new motherboard, which still may not even work. One rumor is that the flash chips themselves are the issue, which would render and recovery efforts null
+Crosscrunchy10 well thanks for all your help it's really appreciated. I will wait until may before I send my phone back.
+gabriel713281
Do you have the phone left? I had the exact same problem and I managed to save ALL my files from my phone.
RIP. My Beloved LG G4 ended its short, but still beautiful life on Jan. 20th 2016. I will forever remember you.
I know a lot of people are really frustrated and angry, but after reading all the comments to me, this is now pretty funny. Its is almost like a world phenomena. LG connected us all. LG Loop connecting people.
Thanks for sharing this information with the public. I have the exact same model as you, purchased around the same timeframe, HW Revision 1.0. I can verify everything shown in this video is 100% accurate. My phone died on 12/31/15.
+trudeaup Thank you for vouching for the authenticity of the video. I really do hope that LG publicly announces this issue soon to warn those who may experience the boot-loop.
+Crosscrunchy10 I really love my phone and hope this isn't a sign of things to come with LG...
+trudeaup I've been dealing with this at varied times since I got the phone a few months back. It did it a couple times, I assumed it was a fluke, or maybe just an app issue. Factory reset, seemed to fix it. Then, about three weeks ago, came back with a vengeance, and a reset did nothing at that point. It took almost 3 weeks just to get a response from LG, whom I'd contacted via a friend at T-Mobile. It's bad when a rep from a brand carrier has to chase someone around to get a faulty phone replaced. Fortunately, they're sending me a new one, so hopefully this issue will be fixed soon, because my current device is pretty much unusable. If I can manage to get it to stay on, after about 20 tries and a dozen battery pulls, it'll just crash at the first sign of normal use. It's ridiculous. Mine restarts close to 100 times a day.
Hey man, I'm actually having this same exact issue. See right now, it will only work when it's plugged into the charger. Once I take it off the charger, it starts doing the boot loop. Did you also have a similar situation
I need some help, this just happened to my LG G4. I don't mind losing my info, what I mind is that I don't live in the US or any other country where LG has official sellers... So I paid 500 bucks for a phone that has a defect and since I bought an unlocked version of the phone and don't live in the US, LG does nothing about it?! THAT'S INSANE? why ins't LG getting sued!! They really really screwed me over man... 500 bucks here is insane money. YOU SCREWED ME LG.... I hope whoever effed up gets thrown in jail!
+JustThaor It happened to me as well. Shit, I purchased at Amazon back in October. Now I don't know what to do. I tried to contact LG CS and it seems they don't even know about this.
+Pablo Abarca they do. the publicly acknowledged it
yes! That's what I told the representative, but it seems they were totally unaware of this. I mean, I understand it is risky to buy from USA webpages and send it to another country, but c'mon, even the company is accepting this issue.
+Pablo Abarca I'm as pissed as you are. I also bought it from amazon to ship to my coutnry, International version though, so LG US wont do shit, and LG UK is impossible to contact, and it would be a real problem for me to send it there, and expensive... FUCK LG FUCK FUCK FUCK THEM
+Pablo Abarca I will never buy from them, those fuckers. I really do hope someone sues the fuck out of LG
mine starting out restarting randomly . saying android apps 1 of 1. now phone only stays turned on with a fast charger the most . when unplugged it will start up show LG logo , turn off then repeat process a out 5 times.
*what about our files* *our pictures voice recordings videos how can we save those* ???
+Solomon TheCursedOne Thats why you back up your shit like i do every week :P and yes rip my lg g4 XD
dude just take the sd card out and put it into another device and get all ur stuff off it
I was able to retrieve my pictures and videos after several attempts to leave both the battery and the phone in the fridge (separately). I would recommend using a freezer, which I don't have atm.
First 3 tries, I left them about 1 hour in the fridge and attempted to connect it to my computer but it bootlooped just after a couple of seconds. Last try, I left them 4 hours in the fridge and was able to get all my pictures with my USB cable.
Yes sir happened to me...I was not and I'm still not a happy camper over losing valuable data. Should i go with an iphone? Seems like I recently heard they were having issues with something other than the price tag?
I lost some 7000 photos because of bootloop. I feel empty inside. So much important shit just poofed away. No way to recover.
same :c i had thousand s of photos in there :c it just keeps hanging at the logo part i dont even want to do factory reset in hopes it will JUST WORK
I'm scared because I haven't saved anything in a while... Silayan, anything new??
Hi Silayan. I was able to retrieve my pictures and videos after several attempts to leave both the battery and the phone in the fridge (separately). I would recommend using a freezer, which I don't have atm.
First 3 tries, I left them about 1 hour in the fridge and attempted to connect it to my computer but it bootlooped just after a couple of seconds. Last try, I left them 4 hours in the fridge and was able to get all the pictures with my USB cable. Did you try?
Who takes 7k photos?!?
RIP my G4. Oct 2015 to Oct 2017
LG won't replace it, because bootloader was unlocked. I wouldn't buy
another LG, but I still have to, because I had no idea that the LG
backup file can only be restored on an LG phone!! Sadly I never synced
anything with could storage, I have everything in that backup file, all
my contacts, etc!!
I've literally had this phone for less than a week and it's just happened to me. I got it second hand as that was the only way I could afford it so it's not brand new but I didn't expect anything like this to happen. Luckily, because I've had it for such a short amount of time, there's nothing very valuable like photos on the phone. It's just a massive annoyance. I don't know whether to get an exchange or just a full blown refund.
I saw that there's a solution in the description but honestly I have no idea what I'm doing in regards to that.
Luckily I didn't sell my old phone so I can use that until I work out what to do...
Get a refund if you can. If not, send it in for repair. Only follow that tutorial as a last resort
Take it apart, turn on your oven at 400 F let the oven reach the temp of 400 F put the motherboard with the CPU side facing upward , that's mean the sim card part will be facing down , for 5~7 MIN on a wooden block take it out the oven let it cool down in the same position put it all together back and BOOM. the issue is about the CPU getting to hot and the soldering gets loose , back up your data and bring the phone to a repair shop and tell hem to fix the soldering work on the CPU for a permanent repair
Sorry for my English!
thats just due to the fact that the earlier models are riddled with this issue. Newer phones dont do this anymore
+ile-gamer not true the newer models do it to been reading about it they shouldn't be selling them
+Raymond Harkins Source? I heard my info from my local phone shop which I can trust
Just happened to me last night, I was watching youtube and it was running hot somehow. After that it turned off by itself then it was bootlooping at the splash screen.
Contacted Verizon about it, they replacing with a refurb phone. Had to pay overnight shipping since I have important accounts linked on my phone. HOPEFULLY, I would get one that has the Serial number 602 and up rather than the 505-509 mobo.
I would be pissed if this refurb phone will bootloop on me again.
I just did the clothing iron trick that I found on another video. I tried it once and my phone works perfectly now!
I was over at a shopping center near my school and suddenly, my phone went onto bootloop. I tried taking out the battery and putting it back in, but it kept bootlooping. I checked around the shopping center to see if my friend was there. Thank goodness, I found one of my friends. She allowed me to use her iphone 6s to call my parents. Good job iPhone! :)
Guess what, my son's LG G5 (T Mobile) is now showing signs of this! It will go back and forth from the LG screen to the T Mobile screen for an hour. Then if it does start, it gets hot when you finally start working with it. It will freeze as well. We have had no problems on the our phones though.
I've had my LG G4 for a year now and mine just started to do this today out of nowhere.. I'll turn it on and off, take out the battery and SD card replace them try again. It's now to the point where I'm between the LG screen and Verizon screen. The moment my lock screen pops up, it's back to the LG screen
Installs Android 6.0
* boot loop all over again*
FU LG, you will not ever see a penny of me again.
I miss my HTC
Thank you for posting this video. I bought my LG G4 in June of 2015 and paid full price for it since I didn't want to loose my unlimited data. The phone died on February 18, 2016. The LG screen just kept flashing. Verizon sent me a refurbished phone a few days later. It's now April of 2016 and the refurbished phone is still working, but I'm worried this one will crap out too. I've had the "Android System has stopped" notice a few times on this refurbished phone and I'm hoping this one doesn't die too.
My phone is doing the exact same thing except I have T mobile.
+CollegeTalkTV mine is doing the same today and its tmobile as well :/
+Saifullah Shaikh And it was made in September.
+CollegeTalkTV Had the same exact thing happen to me. I started thinking in the back of my mind that the heat was a red flag but I never connected it. Now I have an LG G4 that I just had to sell for parts on eBay really, really disappointing. Since I bought my phone online and unlocked I can't get it serviced, it really sucks.
+Illmatic662 You shouldn't have done that
www.androidauthority.com/lg-admits-g4-bootloop-problem-hardware-fault-669603/
mastermindXx101
Problem is I had the LG H815 which was the unlocked G4, since the phone was built in Taiwan they won't service it in America. I would have to ship it over there, and then the next thing is they won't even allow you to repair a phone internationally, I was screwed wither way.
I was watching some video on TH-cam then my phone FREEZED and the screen didn't respond at all ,so I took The phone to the company they deleted the memory and fixed it then they give it back to me , everything was fine till the next day ,it freezed again and restart without any warning and then when it turned on ,after a few second the phone did the same thing and now it is not turning on at all ,and every time I try to turn it on the same thing happen as the video,,, can it be fixed? And if not will they give me a new one? I bought the phone 5 months ago btw ,HELP ME please :( and tbh I'm broke and don't have any money to buy a new one, I've been saving for 1.5 years to buy this phone and it didn't last 5 months !!!
Screw you LG. Never buying this brand again. Thanks to you, all my contacts, photos, and videos are all gone. 5 months I had this phone, paying PREMIUM for this shit. I hope y'all take responsibility for this...you'll be hearing from us.
It's just happened to mine!!! I had the G3 which I gave a friend and he tells me his G3 blacked out too! Now my G4 is rebooting endlessly, refusing to start. I've been an LG fan for many years now. I'm very disappointed. I'm in Uganda, bought the phone from Amazon USA, factory unlocked. Hoping for a miracle as as can't I can't ship the phone back. I bought it in July 2015
Happened to me today. :-( Was loving my phone until a few hours ago ei.
+Ricci Reyes me to!
kenny segarra vega i hope you were able to sort out a replacement of it sooner man.
+kenny segarra vega just happens today random I was like what!! any solutions using a temp phone atm
+Ricci Reyes hola, hay alguna solucion para que vuelva a funcionar correctamente o el equipo NO SIRVE MAS ??? Gracias Jose Argentina
+José Luis Humberto First pues lo lleve a Tmobile y me lo llevaron auna compañia para que lo areglaran y no tenia areglo y tmobile me lo cambio por uno nuevo pero no tienen arglo cuando tienen el reset loop
Just experienced this exact issue with my LG G4, which my wife bought for my birthday in September 2015. So my phone is most likely part of the "bad motherboard" batch that was manufactured prior to September 2015. One way I am able to get the phone to boot through and get into the OS is to hold the VOLUME UP, VOLUME DOWN and POWER buttons all at the same time for 10+ seconds. You'll see the boot screen with the LG logo blink once and then it will go dark for a few seconds. It will then bring up a IMIE Display screen with a bar code of sorts on a white white background. It instructs you to press the power key again to restart the phone. Once you press the power button, the phone restarts and boots up...HOWEVER, it only lasts for approximately two minutes.
One thing I noticed just an hour or so before my phone went into the boot loop was that the phone was hot to the touch...which by all accounts is a faulty motherboard.
LG needs to recall all G4s manufactured before September 2015 and fix this problem.
Thank you CrossCrunchy10 for posting this video.
Am I wrong... For commenting from my LG G4 😂😂
XDXDXDXD
+Jayy Vee be careful when karma knocks you down
Sali Levi lmao it already did once but I got a new G4
Jayy Vee lol How? you bought it from your own money? or it is part of your warranty?
Its just happend to me yesterday
Sali Levi I have insurance on it with my carrier so they sent me a new one. I know a way to turn it on for a couple of minutes after the boot loop already happened
This happened to me a few days ago. Bought my device around may 2015. Sent it for repair via t-mobile. But because I have an unlocked bootloader, I am now charged with €230.- for reparations. Great Job LG!!
My advice to everyone who bought this phone before September is to replace their phone with LG (even though you have not encountered this problem yet). This happened to me yesterday while I was en route to Las Vegas. The phone was playing music via Bluetooth when it froze for a second and then restarted. It did not boot up thereafter. After some initial research, this issues seems to persist with random G4's manufactured between 04/15 - 09/15. In my opinion, failure rates will only escalate as phones made during that period age and encounter more wear and tear. So, if you are able to replace the phone I'd high suggest you do so. More importantly, if your phone falls under the aforementioned production dates please make sure you BACKUP everything on your phone because the phone is completely unusable after you encounter this.
Some sources have indicated that this occurs due to a board failure. My G4 serial no started with 506 (5 - year 2015 , 06 - June. Most phone reported have had serial numbers starting at 505 (May), and 506 (June). An hour ago, I shipped my phone out. It's a great phone and really, I have had no complaints with it other than the average battery life. I'm hoping to have better luck on the second phone.
+devroad Hi, could you please share how can we see the manufacture date? Thanks!
EDITED:
So in the serial number it is (haven't read that part). I'm going to check it out before I buy it. Thank you!
+Nestor Sanchez Hola hay alguna forma de solucionar el problema del video. Soy de Argentina, gracias (o lo tiro a la basura)
+José Luis Humberto First No que yo sepa o haya leído, la única forma es hacer válida la garantía y que LG te lo cambie.
mine just did this about an hour ago...damn
hey, did you buy it after September 2015 or before?
what is the difference?
This guy who made the video said it's a common problem with the devices before September!
Mine happen yesterday after the Fourth Of July.
how can you tell the difference?
A freind of mine has this problem, and instead the phone dosnt even turn on at all. We have done everything, even removing the battery and placing it back multiple times???
after watch this video selling my phone today!!... I never buy nothing of lg anymore
I just saw this video and it explained a lot. I bought mine new in Dec 2015 & this happened in June 2017 without warning? I now own another LG, but a non premium Stylo 3. I like the tap on/off function of LG or I would have bought something else, but no more big money phones for me.
happened to me today as well. verizon G4
mine was made in february of 2016 and the screen is fucking up and there is a bootloop issue, nothing even gets displayed anymore...
Not gonna buy an LG phone ever again.
what kind of phone are u using to film the mideo?
It was my old galaxy s3 at the time
Just got my second replacement today. First G4 was a 505 and had a bootloop just like this. Second one died about a week and a half ago, and it completely stopped powering on (couldn't even get into recovery). That one was a 507. I was a little disappointed to find out this new one is also a 507. Hopefully it doesn't have any issues until it's paid off and I can upgrade, or until I have the money for an Axon 7. *fingers crossed*
I was able to keep my LG G4 (Model: LS991) running long enough by cooling it off, instead of applying heat like I had read several other places. I put the phone inside a regular sandwich bag sized ziplock bag. I put that bag inside a large ziplock freezer bag filled with ice and that allowed my phone to boot up long enough to transfer all the data off with a USB cable.
I think some people are confusing multiple issues with similar symptoms. For the LS991 boot loop, if the device seems to be running unreasonably hot, if it'll occasionally boot up for brief periods of time after sitting idle, it's a HEATING issue and cooling it off may allow you to run it long enough to get your data off the flash memory. I hope this helps someone else. I'm going to post this elsewhere too.
Mine went whilst I was 5000 miles from home when mine went. 400 photos from my once in a life time holiday not backed up. Can i get the photos back via a professional?
You can get them back by baking the motherboard. There is a video on youtube about a temporary fix search "LG G4 Boot Loop (Temp) Fix"
having the same Problem. went to new York and my phone with all the Pictures died in the subway :(
it's not just 4. my son got his 2month ago ,,his has the same problem ,,didnt know what was going till I saw your video
I'm not sure if this is the same problem the blue light flashes when on this screen.
I have the same issue right now, but instead of looping it just shuts down after the intro screen and then it won't turn on anymore. In order to do it again I need to remove the battery and the same thing happens.
My question: Do I just simply need to send it back to the factory and I get a new one ? and how can I save my files ?
the same sort of thing happened to my lg but mine was the g4c and goes onto the lifes good screen and continuously loops from there. any ideas?
Archie Bodiam buy a new phone
This just happened to my phone and it is still under the warranty period... However, it is rooted and it shows bootloader unlocked when it is stuck on the lg boot screen.
Will LG deny and refuse to fix my phone?
Thanks for this discussion. My LG G4 conked out with this last night. I pay for extended warranty, the Verizon store I purchased it at and returned it to is having a factory certified :new" overnighted to me. What a PITA...
Is it based on useage? Do you play games that run in the background or are otherwise running continuously. Do you play for extended periods while plugged in. Basically, Is this heat related damage?
My phone is potentially affected. My usage has been cautious as I've noticed phones like mine run under the conditions I listed above tend to get really hot.
hey i recently got this bootloop issue with my lg g4 h811 tmobile i wanted to ask so i bought my lg g4 secondhand from ebay because i dont have a money for a brand new one its to expensive for me so if i contact lg will they be able to get it fixed for me or not?
+Crosscrunchy10, was that phone new or you bought it second hand?
They are now requesting the device to be sent to them for testing and only then will they offer a repair and then a possible replacement atleast here in Canada as of Sept 21st 2016
i am currerntly going through this problem..my phone randomly did this last night and i called my phone provider and they simply said they will send me a refurbished phone..if i go to my local phone store where i bought the phone from, would they be able to do anything in store or do i have to wait until i get the refurbished one?
It happen with me. I did a factory reset and is working again but i lost all my data.. Should i send it to the manufacter anyway??
i have Lg G3 and it also have this problem .... i was thinking to return it back and buy G4 .... should i buy G4 ???? plz suggest
My G4 just suddenly became unresponsive during charging yesterday. I can't even power it up, no soft reset, or hard reset, it's completely unresposive. I haven't gotten any bootloop, can this mean it's only the battery thats dead?
I just read that this issue is common on phones made before september. I'm about to buy one for myself but where could I see the manufacture date? Please
I have the same issue. Even if I had reformatted it it didnt fix the issue. It only shows the LG logo and it is making my phone battery extremely hot. Now my phone is useless. Ugh. Will LG give me a replacement for this mobile since I only used it less than a year? Please reply. Thanks.
DId you ever get your G4 fixed, this just happened to mine and I don't have any warranty...
got this phone of November of last year and mine is doing the boot loop now.... would they fix my phone??
I have got the same problem brother, can you suggest any solution for this.
Just got this loop issue, crap... Been using mine for 8 months... Let's see how my seller deals with the return
Hey, this has just happened to me. I noticed you said that LG sent you a new phone. Do you know how when apparently their policy is to repair rather than replace? I am currently pushing to get a replacement and any advice you have would REALLY REALLY be appreciated. Thanks in advance
I went through 3 LG G4's in 14 months, and all had the boot loop issue. With the first one, the keyboard was as laggy as hell from the start. I only resolved that by going in to developer mode, and after 6 months, the boot loop struck. The first replacement was defective from the start, the second replacement overheated significantly under normal day to day use after a couple of months and then boot looped. I really wanted to love this phone, but now I can't ever see myself ever getting another LG smartphone.
I have the same problem with my LG G3. they won't take it back because I have it more then a year. do you have any advise?
does the issue occur only with the G4 or does it happen to any other models?
What code do you need to input to find out handset manufacture date?
my LG G4C when i press the button to boot it, after the lg logo it show up the firmware update and i cant boot it...i have tried everything...when i put it to charge even without the battery it boot automaticaly and shows again the firmware update....what can i do? pls help
You mentioned if you sent the device back to LG they would replace it where is the place you send it to do you know also if you could help I no longer have the receipt off of my phone but my personal information would be on it if they have some way of reading it to prove that it is my phone if you could help us to help you go about getting replacement lever for the LG G4 one with the two SIM cards
I purchased the Lg G4 Verizon version in June of 2015. Today (March 21, 2016) my phone began the reboot loop. Initially, it froze when I went to send a text. As I began to take off the backing (to remove the battery) the phone had already begun rebooting itself. Then the screen went black and nothing happened. I could not do anything to get the screen to show anything. I pulled the battery and it began to boot up again. However, it did not go to the verizon screen, it just went black.
Did you got a replacement? Could you tell me to who I must address to have a replacement too? because I call to LG-UK, LG-USA and they said they can't do anything about it, and they told me because the phone was made in Singapore (they checked out the IMEI to know where the phone was made) and in LG Singapore they told me I must paid about US$250. I don't want to pay that! I want LG to acknowledge the issue and offer a replacement at least.
what if its not technically doing the loop, but its not turning on at all?
It's a defective power button, as revealed in some other videos. Move it around some, push in, that kind of stuff. Works for numerous owners.
I just ordered a used an LG G4 (Verizon vs986) on Amazon.com and I'm wondering if I'll have this issue too.
Is it just a coincidence or did I fix this problem by replacing the battery? My phone was doing this but it seemed like a battery issue to me as the phone was getting unusually warm while "bootlooping". So I replaced the battery and the phone works like new, I didn't do any reset, didn't lose any data.
if i take it into a repair shop is there a chance it could be fixed??
i have been trying to follow the steps for the solution, however my phone wont stay on the download mode, i was able to get to the download mode, but after a few sec, it will just go back to the bootloop, please help
So I am in the club now, awesome. My G2 also broke without a reason.
Here we go Galaxy S8!
hey i have the boot loop on my phone and i got it off of ebay and i don't now what i should do. Its an t mobile can i bring the phone into the store and will they ship it to the lg store ?
How long did you use your phone before it dies? So i can get prepared
+Clara Lu I got mine mid July of 2015, broke today ( 2/9/2016
+TheBobakanoosh we had our g4 at the same date and got the same problem at exactly the same date.. what must be the problem of this...? im from Phil.
Christian Greys Not sure. I ended up just upgrading to a v10, and am going to send in the g4 to LG and (hopefully) get it fixed up as a backup.
ahh okay.. i just sent my G4 at the service center hopefully it would be fixed.
it took 8 months before it happend
This sucks, i got mine around September but it has the version 1.0 hardware. I'm backing up my stuff now waiting for the inevitable. I wonder if i can take back my phone now and get a different phone.
yupe if warranty expired try using a heat gun and focus heat on the NAND chip on the motherboard. This will re-solder the chip back into place. Your phone got too hot and the flawed soldering on the LG G4 made in between a certain period is causing the boot loop issue.
I have had this phone for a year, and it just started doing it to me today...there goes several hundred dollars out the FUCKING DOOR...THANKS LG!!!
I had my G4 for 13 months and this problem happened to me. I went to the Sprint store and though I was not eligible for an upgrade, they replaced my defective phone with a brand new LG G5, for no cost at all. I'll see how good this model does!!!
This keeps on happening to my phone recently, but instead of lootboot it just freezes there in the logo part. I had this phone for 2 years already it didn't give me any problems until now..
I have a G3 with the same issue BUT the weird thing id THE PHONE ACTUALLY RINGS when you call it as it is looping.
if I buy it now it should be good right? I really love the lg description and specs and I wish there were no problems
1 Question,will this boot lopp happen on new Phone,because i need a phone and the best that fit me is LG G4,it has all features that i wanna to have,so will this happen if i buy it now?
It is mostly known to affect the devices manufactured before September 2015 but still doesn't affect everybody. If it happened to everybody then LG wouldn't sell the device anymore. Mine has just done it but it worked perfectly for 8 months. It is a brilliant phone in all other aspects but if you do choose a G4 make sure you have automatic backup set up for your photos/contacts etc. You should do this anyway on any phone.
+Matt Allen
hey, did you buy it after September 2015 or before?
Hey, got mine mid September unlocked (have a sim only contract). LG have it in for repair now as they aren't replacing them. Its free at least and they were really helpful. FYI this is in the UK. Not sure what their world wide service is like +ابو بكر السبيعي
Would you recommend I buy this phone now? Would I get a hardware version that perhaps doesn't have this bootloop issue?
I would avoid this phone. There is no way to guarantee that you won't get an old hardware revision, and there are many better options for the same price. Go for the V10 if anything
+Crosscrunchy10 V10 is a little over my budget. I have a Moto X Pure Edition. Camera isn't all its cracked up to be and the screen has had so many defects. I'm on my 3rd replacement!
+Crosscrunchy10 my V10 is being replaced because of this
+Mark2 Anderson2 wow, that would suck if V10 owners get the same problem. LG should have one hell of a lawsuit
+Crosscrunchy10 , yep my replacement should be here tomorrow
I am thinking of LG G4 you think I should buy it? and is this boot loop defect solved now? thanks.
dont
This is EXACTLY what happened to my phone last night and today! I mean EXACTLY! Got mine in June of 2015 also. I finally was able to do a factory data rest after hours of trying, but only lasted about 15 min and back to the boot loop deal!!!
purchase date?
+Kasvinda Kulatunga Around June 6
I'm facing this same problem now. Could you let me know the mail ID of LG tech support. I'm unable to find it. thanks.
my at&t version did that too but the first thing it did was vibrate full force and not stop and system locked up, then when I restarted did this one time, then actually booted the whole way up and I thought it was just a fluke until I plugged it in and it rebooted again. tried my freshly charged battery and it got to the at&t logo then the screen garbled and it rebooted and then just keep doing this until I pulled the battery again and now it does nothing. replacement will be here on Wednesday, debating on just selling it, considering LG isn't even acknowledging the issue there's no guarantee even new models have it fixed