Thanks for the video! The freezer method got me about 3 minutes. The hair dryer method got me 20 min, which allowed me to get all my files. Thanks again!
Hair dryer worked. Thank you so much. I found that if you heat it up every 1:30 for 20 seconds it works best. I advise that you stop after you see the notification that says the phone is beginning to overheat. Hope this helps someone.
I am glad that the hair dryer method works + you were able to revive the phone. Thanks for the overheat remark and I am sure it would help other folks.
Thank you for posting this. My G4 entered the dreaded bootloop on July 6, 2017, just 10 days shy of the 2-year anniversary of my purchase. I used the hair dryer method and it worked long enough for me to do two separate and complete backups of the phone. Thanks again!
My G4 died on me today, but I had not heard of the boot loop issue until now as I had not had a problem with my G4 over the past year (I'm nearing the one year mark). Fortunately I found your video, but I was not as lucky to have the fix work for 6 hours straight. However, the heat trick DID get me about 5 minutes at a stretch for a few times. That was long enough to do an LG Backup, export contacts, and move all the photos/videos and stuff to an SD card. Thanks for posting the video.
Tried the freezer method and that didn't work for me. However, the hair dryer did! Thank you so much for coming up with a way to reignite the phone without needing to unscrew the back and potentially void the warranty. Just did a backup of all the files I need, and now I can confidently wipe the device and send it to LG for a replacement. Cheers!!
Just ran into this problem and came across your fix. Took me a couple of tries as well, but in the end the heat method definitely worked. Phone stayed on for around 15 minutes which was enough time for me to back-up everything I needed. Thank you so much!
YOU SAVED MY LIFE I WAS SO SCARED OF LOSING MY PHOTOS :( the phone was so hot when i used the hairdryer method omg haha I can't believe it worked. Thanks a lot again!!!
Abel Espino right, it actually didn't entirely work for me. I got a new phone. But I heated it up till it was burning to touch, but it's pretty bearable. I counted exactly 45s-1min.
Thank you for this video!!! This worked on my LG G3. Freezing method worked but only stayed on for a couple seconds. Hair Dryer method worked like a charm, it stayed on for about 40 minutes which was more than enough time to transfer everything to my SD card! Can't thank you enough!
This is the second LG V10 I have had that suffered from the bootloader issue. While there are other videos demonstrating the freezing technique, yours is the one I saw first and was most helpful. I tried the hairdryer a few times but that didn't work. Then I tried putting it in the freezer for an hour at a time, always making sure to put my phone into a ziplock bag and squeezing all the air out beforehand to make sure no way moisture will get inside. It was still under warranty and I did not want the moisture indicator inside to turn red, voiding my warranty. The freezing process was definitely helpful as it was booting up more consistently but still not turning on correctly, so I left it in the freezer for 6 hours. that finally did the trick as it stayed on for 6 hours in normal operating mode. I was able to upload all my photos and videos into my micro SD card. I had also researched the apps that would allow me to save all my text messages, and used one of those. finally, I used the LG backup app and made a copy of everything in my phone, including all the apps that I have. I had just finished this one before dying again, but the next day when I picked up my warranty phone from the T-Mobile store, I was able to restore everything to just about what it was before. Thank you for posting this helpful video, you really saved me! Now I'm going to try this on the first LG V10 that I had where this happened.
Thanks for posting your comments and how you did it because somewhere down the line, I am sure those comments/steps would be helpful to other people. I just traded in my newer LG G4 as it has started to develop the bootloop symptoms like heating up, slowing down, and eating up more battery usage...etc I am glad that you were able to download and save all of your data.
Thanks for the video! My G4 got stuck on bootloop couple of hours ago, your video and comments give hope to recover my photos. I`m so glad I switched to Note 4 a month ago and I dont have to worry about contacts, texts and other stuff too. I`ll try this tomorrow and post the results.
Hair dryer did not work for me, the phone did not even switch on anymore. I put it into zip bag and then into freezer (without battery) for 1.30 min, got it working for minute or two, got only 46 photos out. Then I tried again for 2 minutes in the freezer (w/o battery) and put the phone into fridge but it started bootloop after aprox 2 min. Then I put it into freezer for 2 minutes, took out, put the battery in, switched on, connected to my laptop and put it back into freezer (still in zip bag). Got everything out (almost 7 GB of data), thank god :) ! Phone died again when reached ~room temperature. THANK YOU!
HOLY CRAP!! I did not think it would work!! I tried blow drying the processor, then I did an iron on the processor and it worked for a little bit. I tried the iron over and over again no luck! I saw this video, busted out my blow dryer and ban after like 1 min it started loading!! That was amazing!! Thanks so much for the hack!!!
I want to personally thank you for this!! I was able to recover over 1500 of my photos that were near and dear to my heart! The heat method proved to work longer and better than the freezer mode, i really mean this when i say thanks
You are very welcome. I am glad that the video is helpful and you were able to retrieve all of your precious photos from this faulty phone! I have learned that I would back up multiple copies of my precious data after this experience, and hopefully you will do the same. Take care.
thank you very much, i was really suprised to see it work this well with the hair dryer , i had time to save my few precious files even tho my pc fcked up a bit. my LG can now rip after 2 years of great service and i can sleep tight now that my files are safe. thank you again.
You are so welcome. I am glad that you have saved all your precious files. I have learned that I need to back up stuff on the phone much more often! Take care.
You're a freakin' genius!!!! Heated it with the hairdryer and got just enough time to backup photos and videos! You just avoided a mental breakdown to my girlfriend! I was a bit sceptic but now i'm convinced! Thanks again!!!
Oh man.. I cant believe it actually worked.. The hair dryer thing.. You are a genius.. when all mobile repair shops and service centers have lost all hopes that I would be able to recover my data, this video of yours came as a blessing to me. Cannot thank you enough.. **Brotherly Hug**
You are so so so welcome bro. I am so glad that you were able to recover all of your important data and that is all it matters! Thanks for the kind words and I have learned my lesson (back up the data more often as well as try syncing it to the cloud as frequent as possible), hopefully you will do the same too! Take care!
Update: I tested the freezing method first, and I was somewhat successful. It did go past the booting screen, but it only lasted a few seconds. I then tested the hair dryer method, and it worked the second time I heated it up. It's currently still on, and it's been four hours. I don't expect it to be on for much longer. I was able to backup the data on my phone to the SD card I was given for Christmas. I'm about to go to T-Mobile for my replacement. Hopefully they still take it back even though I managed to revive it with a hair dryer for some good hours.
Thanks for reporting back. I am glad that the hair dryer method worked for you and enabled you to back up all of your data. Your situation seems similar to mine, so I guess the phone would not last much longer. No worries (for the most part), T-Mobile will take your phone back, if not, LG would take it back as it is part of the "deal". Good luck and take care!
take the battery out, put it back in and boot it up again, while its still in the freezer, then wait a few min. I just did that and it has been working for the last 45 min while im backing everything up from mine
Hello, I am from France and sorry for my poor English, i am encountering the same problem I tried the freezer method it doesn't work, I even kept my phone for like two hours but no luck , so im about to try the heat method but before I'd like to ask, will it harm the phone? my phone is still under warranty (2 years warranty in France) if I try this method and bring the phone to the repair center will they find that I heated the phone and refuse to repair my phone ? they have replaced your phone? or they find out that you heated the phone?I'm waiting for replays THANK YOU.
Nathan Drake I feared the same thing too, but heating the phone for the minute and 20 seconds doesn't harm it! Of course it's going to make the cooling grease really work, but I'm sure your carrier will replace your phone either way. It's a defective model, so they have to replace it for you despite what you do to it. However, I would go to your carrier FIRST before you do this to ensure that they're going to replace it. Bonne chance à vous!
Thank you for showing me the hair dryer method. Worked on my V10! The phone stayed on long enough for me to get my data on my computer and that's all I needed. It took several tries because I was afraid of completely melting the phones insides lol.
it's not right..that all this phone companies are aware of the problem and continue to sell phone with the same issue's. i learned the hard way..i had a lg4 for less than 4 month, went back to get a replacement phone that took for ever to get another one. .cause all of the back order's. this is not just sprint..it's all the other providers too..guilty for continued to sell phone that are defective. both parties are aware of the problem!! who can we fight this injustice! !
My Samsung overheated and bricked.... My LG was just plain trash... My Motorola got stuck in a bootloop and then wouldn't even factory reset due to a ”No Command" window that wouldn't open into the extra menu that should be so easy to get to...fml😂...now I'm
Thank you so much! I had Dropbox installed on my phone but for some reason, a bunch of photographies (of a very nice trip) weren't uploaded to the cloud and my phone got stuck in the boot loop (right after I came back from this trip). I was so sad that I had lost all of those pictures. Thank you! Your video was amazing and so helpful!
You are so welcome. In my newer phone, I have the same issue (uploading to the cloud got stuck), and it turns out that the authentication was halted whenever I reboot the phone. As for the LG G4, I am glad that the video is helpful and you were able to save the photos! Cheers.
You will need battery to boot it up, and that moment of hair drying is to give it a little bit more heat to "accelerate" the boot up process, if I remember correctly. Did you get yours to boot?
i couldn't believe that freezing and/or blow-drying could possibly work. but my V10 was bootlooped, so i had to try. freezing for an hour got it to start, but it died withing 30 seconds, several times. so i tried blow-drying on high for 3 minutes, and damned if it didn't start! it's now 4 hours later, i've neen able to transfer everything off the phone, charge the battery from 13% to 100%, and it's STILL ON!!!!!!!!!!!!!!!!! i love you tube.
So glad that you were able to save all of your precious data. Your situation is quite similar to what I have gone through (freezing did not work well, but heating worked). This is good news.
Thank you. This worked for me. It worked 1 time for 10 minutes. Got 90% of what I wanted. I tried freezing it several times for up to 25 minutes. I would get slightly farther. Then decided to just try your method the next day. Worked! 3-4 inches for 4 minutes slowly going back and forth. I set a timer and when it was about 30 seconds away I plugged in the USB and was ready to go. It seemed the less I had to interact with the screen the better it was.
not only did I like your video, but let me just tell you that you have enormously helped me today recover very important pictures of my recently-born baby. you, sir, are a genius, and I will forever be grateful to you for this simple video which made my day. All I had to do was simply put the phone in the freezer and keep it plugged to the PC (just as you did) and that allowed me to transfer all data and remove all installed software. Once again, thank you ever so much for this help you gave me!!
You are very welcome. I am glad that the video has helped you retrieving all the important data off the device! Going forward, please back up your data as frequent as possible or load them off the device (that's what I did). Take care and cheers!
Hello just passed me with a lg v20 I would like to turn it on for a while to be able to download the photos of my children and restore it to the factory so there is not any data of mine, to send it to the guarantee, put it in the freezer turned on directly and how long you wait thank you very much
You are very welcome. It is such a wonder feeling when this video is helpful to others, especially when I hear people can safely back up all of their data. =)
I dont know why its not working. I tried the blow dryer method and even when i turned it on it didnt work. I dont know if i should leave the blow dryer on for longer or if i should just stop? Help pls.
How long did you blow it and at what distance? How did the phone "feel" after you blew it? As I stated in the video, blow it in high/hot setting with a few inches away until it feels like you touch a piece of cloth that was ironed with steam. Do not blow it for too long because I fear if it would melt something inside. The longest I tried was like 3-4 minutes until the phone was really hot. Focus on the bottom, but also make sure the other areas (camera lens/botton, the screen...etc) are at least warm if you haven't tried it. Based on online comments, some LG G4s would just die, doesn't matter what you do to it. Hopefully yours is not one of them.
Thank you for replying. I think mine has just died because i cant charge it anymore. if it does turn on its only for a few seconds before it turns off due to the bootloop or the 0% battery. I heated it for as long as i could before i started worrying about melting something too, yet it didnt turn on. Oh well, there's nothing i can do about it now, just have to accept that all my things have gone. Thanks again for the advise, much appreciated.
You are welcome. I am sorry for what you are going through. Hopefully you did not lose a lot of stuff. Have you tried the freezing method? If not, it is worthwhile to give it a try. Take care.
Its unfortunate but more that half of my things are gone, there's nothing i can do now. I did try the freezing method but the problem i had with that one was every time i froze it, the battery seemed to be at 0% so i had to charge it for a while afterwards. Even then most off the time it didn't turn on, when it eventually did turn on, the battery was really low so the phone went off straight away. There was basically nothing else i could do to the phone, esp since it wasnt even charging properly anymore. Thanks again for the help
I recently had this happen a few days ago, and T-Mobile promised me a replacement or possibly an LG G5. I'm desperate to get it temporarily working again and have all my photos backed up into an SD card, but I don't know which method to attempt. I know the freezer one only works for a few minutes, but I'm not sure how long I'll take with uploading the photos to the SD card. I'm afraid to try the hair dryer method because that's how it dies quicker. What do y'alls suggest?
You are welcome. I am so glad that you were able to get all your data back before this crappy thing went back to boot loop (which happened to many other people). Definitely good news!
Any link for the background music? lol My LG G4 is totally dead after applying the heat gun technique for more than 8 times... Used to be a big fan of LG, but now our story is over.
Hi, thanks for the quick reply! I tried to search it online but not one of them gave me the related result. I was wondering where or which specific website did you use to search those songs? I might need the name of the songs plus the artist name, because my search result gave me many artists, but no one matched! I really in deep love of those songs you used for this video! Good choice :) Specific links would be appreciated! Thanks
Here you go: 1) Nail Bit by Riot th-cam.com/video/Lbqy666Qaok/w-d-xo.html 2) Doctor True by Jingle Punks th-cam.com/video/iWhHT-Ambaw/w-d-xo.html 3) Thinking Back by Max Surla th-cam.com/video/U4HR6GW69K8/w-d-xo.html 4) Taps Bugle Call by The US Army th-cam.com/video/0Tq-jwgUNeU/w-d-xo.html
heating method did not work for me, but freezer method worked. 15 minutes in freezer (without battery and sim card), after that I put in my battery and connected my laptop. Now, I already did a backup of 9gb. Im almost done. THANK YOU so much for saving a lot of awesome memories (pictures) from getting lost for ever. Its a shame that lg did not warn us. Ill never buy an lg device again.
You are welcome. All it matters is to save the precious data you had in the device. I am glad that the video is helpful. I am now using a Samsung S7 Edge as I was very close of getting an LG V20 but I chose not to go that path.
Great question. In most cases, I DID take out both the sim card and SD card because I feared either freezing or heating would do damage to them. I believe if either method works, it would give one ample amount of time to back up all the data, like my case. Despite I did freeze and heat the sim card and SD card in some instances, they are working fine as of today (almost a month since the death of the original G4 in the video).
My G4 got the boot loop syndrome yesterday while it was sitting on my desk, not even being used. I just picked it up and it was at the LG screen. I tried freezing it last night, but like yours, it only stayed on for a few minutes before it died again... I'll have to try the hair dryer now- hopefully that works!
I don't even understand the logic behind it but heating up the phone with a blow dryer worked O.o I'm so ecstatic right now because I was able to get all my memos and pictures off my phone >.< I could cry I'm so happy! Thank you!
You are welcome. I guess there must be some physics reasons or something that made this heating method worked but I would not claim that I am an expert in that area. As long as it worked and you were able to save your precious data, that is all it matters.
My Phone Keeps Going To Home Screen & Than Goes Back To Where It Shows LG Than Back To Home Screen Back To Where It Shows LG Back To Back It Just Now Starting To Do That.... Wonder Why?
I have read it somewhere that if it keeps looping to the home screen then LG then home screen, it is "half bootlooped", which means it will eventually become "full bootlopped". Although I can never confirm that (returned the phone almost 2 years ago) but it makes logical sense.
Freezer Method worked ! ! I left in freezer about 30min(Our freezer is really cold at the top) and I connected my long USB cable to my laptop on the dining table. I was able to get into the phone, and transfer my images :) I also backed up my apps, etc using LG BRIDGE! Which I recommend others to download as well. BTW the hair dryer method also worked, but not as well. Phone bootlooped after 5min
Same problem, so upset..... until I watch your video. All pics, vids and contacts backed up before we send this piece of s**t to LG. Thank you so much! Very helpful! Greetings from Poland! :)
Accidentally deleted the last comment! Thanks so much for your video, the heating method worked great! I lost hope after the freezing wasn't working. Was able to recover about 90% of my important data.
Glad to hear that! I have recovered most of my stuff, especially the things that I deemed essential. Now that this is being taken care of, let's think about a new phone LoL Take care!
Another success story. The hair dryer method worked great. I don't recommend putting the phone in the freezer. This will cause condensation inside the phone and can lead to more issues. The main issue with the phone boot up is the processor. There is a loose contact from the processor to the mother board. Heating the phone works due to the expansion of the metal contacts. You must keep the phone hot to keep it going. Not too hot or the phones safety shut off will engage. We were able to save all photos to the computer via USB and backed up the phone to Google. Now it's time to send this junker back and get a replacement. Let's hope the replacement phone does not have the same issue. Word of advise, back your phone up on a regular basis and get DropBox. It's a terrible feeling to face the possibility of getting nothing back. Wish you all luck with this.
Great story! I am glad that it worked out fine for you. In my case, it was a sign of relief after I was able to turn it back on and backed up 99% of the data. I got a replacement from my mobile carrier and the replacement unit is actually an "older" unit (a lower serial number) with an older manufactured date. So I anticipate that it will eventually die again. Thanks for sharing your successful story and good luck with your new unit.
this happen to me too. going on 2 months and my phone sitting in the drawer. i tried the freeze method and had a little reaction. then i heated it with blow dryer and behold my screen powered on and i saw my picture of my kids (screen saver) and i was happy BUT went back to boot loop....what should i do now?:(
That's sort of what happened to me too (1st try did not get it to turn on in a normal manner). You know what, it does not hurt to try multiple times. Good luck.
I got the g4 last Jan and on the 8th of Dec it started the boot loop. Went to sprint on Friday and received the replacement this past tuesday. I've noticed it's not getting as hot as the one that went bad.
As you use it more, it ages, plus more OS updates, apps, cache junk accumulated...it might eventually boot loop again. So I traded in mine (also a replacement unit) before it happens to me again. Good luck and take care.
Man I apriciate your video. Was able to save all the data from my LG G4 and even reset it to factory. BIG THANK YOU. Maybe a small tip. For first time you use hair drier dont worry and heat the device one and a half minute.
You are very welcome. Thanks for the tip because I am sure it would help some folks out there when they encounter this issue. Or if my replacement unit dies before I get a new phone, it could be useful for me too! Thanks.
wil the hair dryer method work if the battery is below 5%? my phone is bootlooped too and if i connect the phone to a charger it automatically turns off after 4% entering in bootloop. what should ido
I had my LG 4 for about a year and a few days ago it boot looped on me. I took ot to the sprint store and they were aware of the problem and is sending me a replacement phone which is a LG4. If I encounter the same problem I will exchange it for another phone that is not LG.
so, tried the freezer method, even stuck it in an airtight bag to avoid moisture. buuuut the screen was still condensated when I took it out, so I wiped it off and gave it a boot. it worked, but then turned off after about 5 minutes. I tried the freezer again, and it booted again, but this time there was no image on the screen, just a couple linjes at the top, and my comp wasnt registering it. Then it turned off again. I have since not been able to get it to even do the vibrate test that signals a boot attempt by pressing the power button. it's just nothing. nothing's happening. I then tried the blowdryer, but still no response at all. Looks like I'm not getting my 2 years of photos off it. Rip.
That sounds like what I have gone through (sporadic on & off after freezing)...follow what I did by blow drying until the device is hot like a piece of fabric after ironing. Good luck.
I just took out the battery and heated the back of it with my hairdryer, for like a minute i remember.. and after that i tried turning it on again and i had some time after that to take all my files and transfer them to my laptop.
I believe others who have commented here said it worked for V1/20 as well as G5? So I believe it is somewhat universal. If one is in a desperate situation, I believe it does not hurt to try. Hope this helps.
Thanks man you made me happy , i recovred 13 gb of datas using freezer method . it worked one time for 2h and after that it doesnt work again the phone turn on and reboot imediatly. 😃 thank you again
Please help me , it's really important for me. I didn't really understand the dryer method (not my native language) Once you heated it up until it became hot (without battery plugged in) and the other time you dried it from the bottom . Would you mind explaining the differences and when to use one and the other? Also , when you dried it from the bottom , was it on the hot setting or normal temperature? Thanks
Hi, if you read the texts in the video, that would have explained a lot of the steps. As for the difference when to use one or the other, they did not really make a huge difference but I tend to focus on blowing the bottom in "high" (or hot) setting. I did not include the battery until it is time to turn on because I feared if the battery would explode if I heated it too much. So, in a nutshell, set the hair dryer to high/hot setting, blow the bottom, as well as where the battery is placed, until it feels hot like if you iron a cotton shirt for 10-15 seconds with steam. Hope these are helpful and you get your stuff back once it is revitalized.
Would this also work on LG G4 that does not turn on at all? Sometimes the phone shows an empty battery sign so I plug it to charge, but I don't get any indication if it's charging or not. The LG logo might show up for a few seconds and then it's gone and the phone doesn't react at all. I have a lot of photos on the internal memory that I need saving (I thought I had them on the SD card, but unfortunately I didn't save them there) my phone still has warranty but I don't want to send it for repair before I try to save the photos that are basically irreplaceable due to my father passing last summer, so I can't make new memories with him anymore.
Sorry to hear about your loss. According to some comments I have read while researching this issue (bootloop), I think your phone is not technically in a bootloop, yet. Have you tried a different battery?
fayloyan thank you. I haven't tried another battery yet, as none of my friends or family use LG so I could borrow a battery to try. I'm not sure if electronics stores would even let me try out a battery but I might go and buy one just for that. The company from which I got the phone doesn't have a service store in the area and they do the repair service by post or send a driver to pick the device up and after repair they deliver it back. I really hope that it's just battery issue. I cannot afford to lose those photos. But either way, thank you for this video and for commenting.
Totogasm, you are welcome. I totally understand how frustrated but helpless when something like this happens. If you are in the USA, try posting something in local forums (whether it is car related, camera related, or Craigslist) and see if anyone if your area can lend you a battery to try. Either that, $15-$20 would get you a non-OEM or used LG G4 battery. Good luck and take care.
Wau thanks bro! You've just done a good did over there! For me freezing method worked well. I left phone in a fridge for an half an hour and after that it managed to boot up. It worked for 20 minutes and then it went off again. Do you have any idea how to fix this permanently? Is it motherboard that is causing this issue? Again thanks!
You are welcome. I am glad that the freezing method worked for you. Based on what people have commented online, there is NO permanent fix until you send your unit in to LG for, as you have stated, a motherboard replacement, or exchange a new unit through your mobile carrier. So back up your important stuff and exchange for a new one! Good luck.
Well, that's not going to happen, my warranty is void so I'll have to find other ways... Definitely disappointed on LG though, won't buy any LG phone anymore...
I have read somewhere if your device is one year old or slightly older than one year old, LG will fix it under warranty except if it has water damage. Either way, good luck and hope that you'd have a good outcome!
Hi, if you use Windows 7/8/10, whenever you connect the phone (in this case, the LG G4) to the non-Mac computer via an USB wire, it would automatically recognize the device as long as you have chosen "MTP" USB storage and "allowed" it on the phone. Once that is done, Windows would see it as a "drive" (usually it's called 'G4') and you just extract files you need from there to the computer. Hope this helps.
hello, i follow your hair dryer method, and i blow it around 80 sec, the phone feels very hot, and i start the phone and it still bootloop, which step i did wrong? thank you!
In some cases, as you might have read in the comments or in other forums, your phone is probably dead. However, I would keep repeating the process multiple times before giving up. Good luck!
My LG V10 is only 6 months old, and last night it started the infamous boot loop. Took out the battery, SIM, and SD card. Started with the blowdryer method. Attempted it nearly 20x in the span of 3 hours, and towards the end, my phone stopped turning on altogether. Then I tried the freezer method. Wrapped it in paper towels and placed it in a plastic bag to absorb and prevent moisture buildup, as the phone can still be replaced under warranty. Let it freeze for 30 minutes, turned it on, and backed up all my precious data while my phone stayed inside the freezer, as your video demonstrated. The phone stayed on for 40 minutes, and miraculously died JUST 5 SECONDS after the last folder finished backing up. It was the perfect amount of time for me to backup all of my precious data (including priceless family pictures from birthdays and Thanksgiving/Christmas). THANK YOU so so much for posting this tutorial!!!! I had lost all hope and was preparing for the worst, and in the very end, the freezer method saved my sanity. Thank you very much. You are a miracle worker!
You are very welcome. When I made the video, I have thought about posting the heating method only because it worked for me better...after reviewing all the videos, I thought that it would not hurt to post both, just in case one method is better than the other, like your case. I am glad you have backed up all the precious data. Going forward, save your stuff on an SD card (what I do), or back them up to the cloud frequently (I do that too). Take care!
Just got my LG G4 to turn on by using the hairdryer like you showed. Thank you! Trying to upload some newer pics now to my computer. Lol, all I was using was the timer, not even a game and this is the first time in 2 years this phone has done this. Hopefully not a temporary fix or I will just keep using the hairdryer. I hate getting a new phone.
hi i used the hair dryer method but only can turn on for few min and at the first few times i am not familar with the back up process but now it is not working even i use hair dryer again? should i let the phone rest or just my phone mostly dead ? how ur phone can last for so long time ? pls help thanks so much
Hi, I believe your phone is mostly dead because I have encountered the same thing after reviving it multiple times (in the video, I have explained that it allowed me to back up 99% of the data after reviving it for the 1st 2 times, so I started playing Pokemon Go again to see if it would 'kill' the phone again, and it did). Before it finally died, I could not have it staying on for more than a few minutes by either method. So good luck if you have not backed up all the data, and hope my comment is helpful.
Hi i Have a question: How many times could you effectively do this and back up everything? It worked the first time by freezer method but it held for about an hour.
I was probably one of the lucky ones. I tried heating it a few times, and when it did start up, it stayed up for as long as I let it turned on. For many others who commented here, they ranged from a few minutes to hours.
I had several photos on the sim card I took it out and put it into another phone I just really need to get those texts off my old phone in the Worst way
If you have Skype can you show me step by step ?? I'd be eternally grateful ...I tried the hairdryer for over a minute it didn't work .....my bootloop is different it goes into a black screen with icons on the bottom and a red x and blank bars at the top and a strange time...it does show my battery charging when its plugged in though....then during 20% of the loops my colorful main screen will fkadh on
My main screen will flash on with icons and it does show the number of voicemails I have and I can click on an icon if I press it down long enough but nothing happens then it cycles out of that to the vurgin mobile lighting bolt then virgin logo.....its crazy
This just happened to me today. I brought the phone to a repair place and they told me it's a widespread problem. There are some texts that I really want to backup before I bring it to a T-Mobile center or contact LG so my phone is in the freezer right now. I put it in ziplock bags to prevent moisture from getting inside the phone. If this doesn't work I'll try the hairdryer method. I'm keeping my fingers crossed!
You are in a very similar situation like me as I wanted to save a lot of text based data. I lucked out by using the heating method. Good luck and please keep us posted!
fayloyan Thank you so much! The freezing method didn't work for me, but the hair dryer did! I was able to backup my texts/call log and started to backup my pictures when it went off. I put it in the freezer again and did the hair dryer again and this time it lasted ~45 minutes so I was able to backup everything from the phone. I was completely devastated about losing so much (especially the important texts), but thanks to your video everything is saved! I can't possibly thank you enough. Would you suggest I bring it to a T-Mobile store to get it replaced or how should I proceed?
You are very welcome. I am so happy that the video is helpful to you. After I backed up 99% of my stuff, I brought it to T-Mobile and eventually got a replacement unit. In my area, it took them 5 business days to get a replacement unit, so you might want to call ahead (do not physically go there because once they see your unit works fine, they will send you away) so you will not be without a phone for long. However, definitely get a new unit because your current phone might not last long, If at all. Like many commented here as well as thousands of people all over, many people are frustrated with LG over this. Imagine you were not able to retrieve/back up your important texts/data? Lastly, getting a replacement unit from T-Mobile shall not cost most than $5 for most post-paid plans.
Today I went to the T-Mobile store ready for a fight, but the person was actually very helpful. Once I explained the problem she said that LG will send me a new phone, but it's in back order so I won't receive it for around 2 weeks. The only problem is I have to pay $20 for shipping, but she said if I call and complain I shouldn't have to pay the shipping because it was their fault the phone is defective. This is a very frustrating problem and one that I unfortunately had before. My Palm Pre just stopped working and I lost some very precious texts and pictures I'll never be able to recover. I had a horrible feeling it was going to happen again, but fortunately this time I was able to save them.
I am glad that you had some positive experience at the T-Mobile store. In fact, my experience with them have been better than Verizon (snobby in many cases) and Sprint (not so knowledgeable in some cases). Yes, the $20 can usually be waived or credit back to your account if you call and complain but I think they will charge you at least $5 for a replacement (some kind of processing/verification fee). Since this phone can save most stuff on an SD card, so I put almost everything on there, and for the data that cannot be done directly on the SD card, I'd sync them once every 3 days either to the cloud or to the SD card manually. It is a PITA but if this replacement dies again, at least I would have minimal amount of data lost (yes, I would expect this thing to eventually die.)
From the results, it did not matter much. I had the SD card in there just in case if it boots up, things could transfer to there, which is faster than using USB wire connecting to a computer.
Keep trying. Try it multiple times and if it still does not work, it might be dead for good, which does happen according to many comments online (and here). Good luck and take care.
Thank You, Thank You. The hair dryer method worked on my LG G3 phone. I had tried the freezer method and it only worked for a couple of minutes. I heated up the phone for about 3 minutes using the dryer and am now backing up my 1500+photos to an SD card. I saw some other fixes where you had to disassemble the phone and heat the chip. Luckily I found your video. I hope it last ling enough to back up all my data, but at least I can try it again if it freezes on the logo again. I know this is a temporary fix, but at least it saved my data. Thanks Again!!!!
tried a heat gun on the back for about a minute while moving the top part of the phone around. That seem to work I got in the home menu but only for about 60 seconds.
Thank you very much for the video. Hair dryer didn't work, Freezing it did the job! at the second try the phone started normally but worked for only a few minutes. But!!! The phone is moist and I'm afraid to cause it to get rusty. Is it safe? An LG technician should come in 3 days and replace the motherboard. I want to rescue my data before he does that. What do you say?
So did you get all of your data yet? If so, I think that is the most critical part. As for "moist", did the "moisture papers" turn red (one shall be on the battery and one shall be on the phone itself once you take out the battery)? If not, you shall be fine. Good luck.
Thanks. Couldn't make it work for more than 1 minute after freezing. I have two batteries, both of them are with red mark on their sticker, but that's how I remember it was with them from while ago. On the phone I didn't find any red mark, so I guess I should be calm about it. I will keep trying. If anyone knows of a safer way to get data from an ilap G4, I'd be very glad to know. Thank you.
I'd say keep trying the heating method because that sounds like what I went through with the freezing method (turned on for a short period of time, then died again). As for the phone with the red dot, I think LG will gladly accept it. Take care.
First question: Whats about humidity when I use the freezing method? Is it possible that my G4 gets a water damage on account of the condensed water? Second question: Does the freezing method actually work? Because iam scared as hell that I lose my datas... :/
1) Yes, the freezing method could trigger the moisture sticker to turn from white to red due to condensation. However, I have done it so many times, it did not have an effect (it the sticker does turn red, use a small amount of bleach will magically turn it back to white) 2) I have read comments here and witnessed it would work for many people, but not me, so the heating method saved all my data Good luck!
You are welcome. In fact, if your device is in a bootloop, it would not last much longer anyway. So even if you revive the device, it would eventually bootloop again. That is one of the reasons many people are so frustrated with LG with this issue. As I always tell people through the comments here, the most important thing is the data, the device is only a commodity and it can be replaced, but not (necessarily) your data (photos, texts, videos...etc)
I have the LG V10 and it won't turn on at all. The buttons don't work on the back and my computer won't recognize it when I plug it in. I have so many things on this phone and I need to back it all up. Will the hair dryer method turn it back on long enough to back up everything? And do you keep the battery in when putting it in the freezer or take it out?
I hear you on the stuff that might be lost forever on the phone. In my situation, the heating method went well and the phone stayed on until I tried breaking it (by opening apps/games) again the next day, as stated in the video. For freezing, it did not work quite well for me, but I have tried both with and without the battery, it did not work very well in my situation (did not stay on long enough), and it could be different for V10. If you care about warranty or will trade in your phone, do not get the moisture indicator to change color if you are doing the freezing method (although I have tried it multiple times, it did not change the color despite there was ice all over the phone). So good luck.
There were 2 or 3 V10 users who revitalized their phones successfully by (mostly) the heating method and commented here (there are 400+ comments for this video). Follow the video and give it a try. The key thing is, heat the phone (without the battery because I feared if the battery would blow up) until it feels like if you are ironing a piece of fabric, that is when you want to stop heating it (insert the battery then) and try booting it up. I know how you feel about the (possibility of) lost data because I have gone through that situation with this crappy device...it is also the primary reason I made this video. Give a try (yes, there is risk as you know) and see if it works for you if you don't want to shell out hundreds/thousands of dollars to recover the data by a professional.
Im just wondering. if you do this method . And the take it to the phone company do they take it back. Because my phone is still under warranty. And i dont want to risk them saying that is my fault somehow and not take it in
Yes, there will be a risk to that but many people who commented here or posted on online forums saying that the phone goes back to LG for warranty as the phone company is just a conduit. Good luck and take care.
Same problem here. But I'm afraid of trying these methods. What should I mind of if I am trying it? Does it make a difference if it is a H815 or an other device? And how much time do I have to invest to try these methods? Thanks for help
If you fear of trying this, then don't even try it. Pay up for a professional to handle the issue. I did not have $2,000 to spend on data recovery with no guarantee, so I gave it a try by using these methods.
I tried the heating method. It didn't work really. I used my hair dryer and let it blow of the phone for about 70 seconds. Before doing this my phone was able to boot, but the system was only able to run a few seconds before the bootloop started again. After doing the heating method my phone didn't even show the LG Logo. I'm looking forward to wait a few days and then try it again. Or trying the freezing method.
Thank you for the video! I had vital info (calendar and contacts) to retrieve before sending the phone to LG under warranty for repairs. Freezing worked for 5 seconds each time but this worked for several minutes 3 times and allowed me to get the data I needed. Why those two things were not syncing to Google when the apps and other stuff were still mystifies me. It should have been a one touch backup to the new Moto G5+ I bought.
You are welcome, and that sounds like the patterns I have gone through (freezing worked for a little bit but heating worked better). In fact, I had the same issue with the LG G4 where the contacts did not sync up totally...now I wonder if it is widespread on all LGs. Thanks for commenting.
My mom recently had this bootloop problem and she is upset because all her family photos and stuff are gone. I'm going to try the heating method tomorrow. Wish me luck. Do you guys back the data on the computer or another way? what would be the fastest way to backup her pictures? thanks
If you could get the phone to boot, transferring photos/videos to the SD card might be faster than via its USB wire to a computer. You might encounter some weird situations (I did) like the MTP is all of a sudden disabled when connecting the phone to a computer via the USB wire...etc Good luck.
fayloyan so I got it started up and was able to get like 64 pictures out of her 700 on a SD card but then it shut off and keeps turning off like before. Going to let it cool down and try again with the hair dryer. Did you keep the hair dryer on it the whole time after it started?
Hello, I am from France and sorry for my poor English, i am encountering the same problem I tried the freezer method it doesn't work I even kept my phone for like two hours but no luck so im about to try the heat method but before I'd like to ask will it harm the phone? my phone is still under warranty (2 years warranty in France) if I try this method and bring the phone to the repair center will they find that I heated the phone and refuse to repair my phone ?I'm waiting for replays THANK YOU.
Many people who commented here had the same situation as yours. Most of them failed to reboot the phone by the freezing method, but the heating method worked for them (and myself). I highly doubt the repair center would find out that you have heated your phone unless you melted something outside. Based on how many people have fixed this by heating method, I think it is safe to do so as long as you don't melt anything (like setting high on the hair dryer and blow it for like 10 minutes, do not do that). Good luck and please report back if it works for you (unfortunately, some phones don't reboot at all).
thanks for answering me I tried the hair dryer method it doesn't work for me here what I did I turned the hair dryer with the second speed and kept for about 3 min at the top of the phone the I turned it to third speed and kept for 3 more min, I don't know id I did this correctly? I really frustrated cause I've some precious photos that I took in London with my nieces and I fighted with my cousin defending my phone as the best camera phone than iphone 7 and I choosed this phone for his camera and finally can't even see the pictures I took. by the bay thanks again.
I totally understand your frustration, especially when your belief (LG G4 vs iPhone 7's camera) and your precious data (those photos in London) are on the line. As for the hair dryer method, instead of fan speed, try the HOTTEST setting because if the air is just warm, it does not work. You want hot air blowing at the phone. As I have stated in the video or in some of the comments, you want to get the phone very hot to touch, sort of like if you use an iron with steam to iron some clothes, if you let the iron sit for 10-15 seconds on the ironing board with a piece of fabric, and that is the feel you shall get when you heat the phone (1:48 in the video). Try it a few more times because it did not totally work for me the 1st time. By the way, take the battery out when you blow the phone. Good luck.
hello after several tries my phone finally booted up at 22h35 European time and still it's on I've recovered every thing (photos , messages, quick memos even temporary files) I would like to thank you for sharing this I crying of happiness thanks THANKS REALLY.
You are very welcome. I am so glad that you have recovered everything. Hope you will have a good night sleep as it is getting late in France. Going forward, think of what new phone(s) you want to get because your phone will eventually become not bootable again. Anyway, take care.
i tried and it lasted about 2-4 minutes buts it's not nearly enough to get my data out... can i repeat this process more than once? and if yes, how often before i damage it completely?
also , what if i keep the hairdryer on it while transferring my data? will it last longer? or is it a bad idea to do that while the battery is in there? thnx again!
I do not think it is a good idea to keep the battery in there when you use the hairdryer because overheating the battery might end up like many imploding Samsung Note 7. So, without the sim card and battery, keep trying it until you get more time to back up your data, cautiously. Good luck.
In my situation, if I did not reactivate Pokémon Go, which probably caused the phone to heat up so much (in a different way than the hairdryer) and went into bootloop, I think it would have lasted a bit longer (after I was able to reboot the phone to normal by the hairdryer method, it was on the whole night and morning until I started Pokémon Go again). However, I think once a bootloop starts, the device will eventually die, according to many comments online and here. In your case, once you have all your data downloaded/backed up, simply return your phone to LG for a warranty fix (I have read that they honor it in most cases) or return it to your carrier for a replacement unit (in my case).
I did this multiple times, and when it was successfully reboot, the sim/sd/battery were NOT in there until it was ready to power up (means the phone was pretty hot from the heat).
Worked for LG v10.. Thankyou so much the dryer method helped me backup all my Data to the SD card... and as soon as i ejected the SD card it got stuck on bootloop again.. Got fed up with LG .. a long time ago this thing happend to G2 as well ... now G4 and V10 too.. :-( Going to switch to someother phone now
Based on all these comments left for this video as well as thousands of others online, I believe LG needs to up the ante on their quality control. I have read that some G2, G3, G5, and V10 had this issue, and plenty of G4's have this...that is not a good way to sell products. I am glad that you have backed up all the data!
Ok, is temporary fix, I am trying the sun without the battery next as someone suggested. I don't want to take the phone apart, like others have shown here on TH-cam and using the dryer after. It seems to be from an overheating issue.
Based on many who have commented here and in other forums, once an LG is bootlooped, it is like a terminal illness, which means it will eventually die. So just be prepared for that. Good luck and take care.
Everybody has different needs but for me, I normally focus on low light image capturing capabilities. So once Samsung Note 7 irons out its bugs, I'd consider it like I stated in the other comments. Good luck finding your desirable device.
I got a similar problem my lg g4 died yesterday and I put it on the charger and it says charge more..... I left it on the charger 2 hours it only happens some times and other times its perfectly fine
Sorry to hear this...and in some cases, based on comments here and in various forums, some phones are not recoverable...not sure if yours is one of them. Good luck.
omg!!!!! this totally worked!!! ty!!!!! you don't know how relieved I am. I received my replacement phone but didn't know how I was gonna do a factory reset to send it back as I did not want to send it back with all my info. This is a definite try people. I did it and was able to do a factory reset and send my phone back to Verizon.****Edit*** I have the LGV10 which did the same as the G4 in the video
I only did the heat 1-2 mins and it worked right away. I was scared to put it in the freezer since I had to return the phone I didn't want them to say it has water damage.
sorry I didn't specify in my original comment I have the LGV10 which is doing the same thing the G4 in the video did. Friday I was on my phone and all of a sudden it just shut off and I couldn't get it to turn back on. Even holding the power button and the volume down button I couldn't get the screen to do a factory reset or safe mode option.
So the V10 has the same issue?? I have a G4 bricked and was thinking to upgrade to a V10 because of the better audio output, but after reading your post I think I will never buy any LG stuff again, TV or what ever. We cannot reward a bad company just buying another high cost device!! at the end this is all what they want from us!!
Ok truthfully I watched this video and thought there's no way in hell that's going to work. I retract my thoughts as I gave it a go and sure enough it worked long enough for me to get data off! My aunt thanks you as I've been going crazy trying to help her.
Thank you for this video and supporting my channel. +1 from me #1004 I have also already dropped LG for Samsung. They still did not fix faulty motherboards, over 4 years of production. Even replaced one went back to service after few months. Bad strategy LG!
I read most of the comments in this video and I would say most people's phones are not curable if the bootloop spell ever happens. I agree with you that LG gets a pretty bad reputation from incident/glitch like this.
LG has a bad solder issue on the motherboards since LG G3 models and still present until this day... Your solution helps to recover some data that are not already in the cloud but the real fix is to replace the motherboard that unfortunately is not permanent, it will happen again. /Talking form the experience/
as far as most of the recent research i have done this seems to be a relatively newer problem so to speak i think the oldest case ive found with this is maybe six or seven months granted the phone not coming out too long ago is accredited to the time frame or lack thereof but im seeing a lot of this happening to people specifically in the last few week/month maybe im trying to put peices together where there is no puzzle but just seems kinda coincidental to me havent tried these two methods yet im awaiting to charge it to 100 to see if that works thanks for the upload im glad it worked hopefully i can achieve a back up many pics and contacts would be lost rip lg you have now achieved my shitlist of phones never to buy again
I believe Pokémon Go, humidity/hot weather, and the age (you are correct, this phone came out less than 2 years ago) have something to do with it. Based on the search I have done, this is a pretty widespread problem, whether you were reading the Reddit dialogues or Android forums, many people from all over the world have encountered this issue. Good luck with you mission of reviving the phone and back up the necessary data.
Thanks for the video! The freezer method got me about 3 minutes. The hair dryer method got me 20 min, which allowed me to get all my files. Thanks again!
You are very welcome. It's great that you got to save everything!
Hair dryer worked. Thank you so much. I found that if you heat it up every 1:30 for 20 seconds it works best. I advise that you stop after you see the notification that says the phone is beginning to overheat. Hope this helps someone.
I am glad that the hair dryer method works + you were able to revive the phone. Thanks for the overheat remark and I am sure it would help other folks.
Thank you for posting this. My G4 entered the dreaded bootloop on July 6, 2017, just 10 days shy of the 2-year anniversary of my purchase. I used the hair dryer method and it worked long enough for me to do two separate and complete backups of the phone. Thanks again!
You are very welcome. I am glad that the video is helpful, and most importantly, you were able to back up all of your data!
My G4 died on me today, but I had not heard of the boot loop issue until now as I had not had a problem with my G4 over the past year (I'm nearing the one year mark). Fortunately I found your video, but I was not as lucky to have the fix work for 6 hours straight. However, the heat trick DID get me about 5 minutes at a stretch for a few times. That was long enough to do an LG Backup, export contacts, and move all the photos/videos and stuff to an SD card. Thanks for posting the video.
You are welcome. Saving the data is all it matters, and I am glad that this is helpful to you.
Tried the freezer method and that didn't work for me.
However, the hair dryer did! Thank you so much for coming up with a way to reignite the phone without needing to unscrew the back and potentially void the warranty.
Just did a backup of all the files I need, and now I can confidently wipe the device and send it to LG for a replacement.
Cheers!!
I am glad that the video was helpful and as long as you have saved all your precious data, that is all it matters. Cheers to you too!
Just ran into this problem and came across your fix. Took me a couple of tries as well, but in the end the heat method definitely worked. Phone stayed on for around 15 minutes which was enough time for me to back-up everything I needed. Thank you so much!
You are welcome. As long as your precious data are all saved, that's all it matters. Definitely a good news.
YOU SAVED MY LIFE I WAS SO SCARED OF LOSING MY PHOTOS :( the phone was so hot when i used the hairdryer method omg haha I can't believe it worked. Thanks a lot again!!!
You are so welcome! I am happy that the video is helpful.
How long did you heat it up for? I had it heating up a bit but not too much since im afraid of that doing it worse
Abel Espino right, it actually didn't entirely work for me. I got a new phone. But I heated it up till it was burning to touch, but it's pretty bearable. I counted exactly 45s-1min.
Thank you for this video!!! This worked on my LG G3. Freezing method worked but only stayed on for a couple seconds. Hair Dryer method worked like a charm, it stayed on for about 40 minutes which was more than enough time to transfer everything to my SD card! Can't thank you enough!
This is good news that you were able to save everything. You are very welcome too.
This is the second LG V10 I have had that suffered from the bootloader issue. While there are other videos demonstrating the freezing technique, yours is the one I saw first and was most helpful.
I tried the hairdryer a few times but that didn't work.
Then I tried putting it in the freezer for an hour at a time, always making sure to put my phone into a ziplock bag and squeezing all the air out beforehand to make sure no way moisture will get inside. It was still under warranty and I did not want the moisture indicator inside to turn red, voiding my warranty.
The freezing process was definitely helpful as it was booting up more consistently but still not turning on correctly, so I left it in the freezer for 6 hours.
that finally did the trick as it stayed on for 6 hours in normal operating mode. I was able to upload all my photos and videos into my micro SD card. I had also researched the apps that would allow me to save all my text messages, and used one of those. finally, I used the LG backup app and made a copy of everything in my phone, including all the apps that I have. I had just finished this one before dying again, but the next day when I picked up my warranty phone from the T-Mobile store, I was able to restore everything to just about what it was before.
Thank you for posting this helpful video, you really saved me! Now I'm going to try this on the first LG V10 that I had where this happened.
Thanks for posting your comments and how you did it because somewhere down the line, I am sure those comments/steps would be helpful to other people. I just traded in my newer LG G4 as it has started to develop the bootloop symptoms like heating up, slowing down, and eating up more battery usage...etc I am glad that you were able to download and save all of your data.
6 hours?? Did you do that with or without the battery?
I did it with the battery.
john doe Nope, squeeze out all the air from the Ziploc bag before sealing it. If there is no air, no moisture.
john doe
If you let it warm up it defeats the purpose of freezing it, but it's your call.
Thanks for the video! My G4 got stuck on bootloop couple of hours ago, your video and comments give hope to recover my photos. I`m so glad I switched to Note 4 a month ago and I dont have to worry about contacts, texts and other stuff too. I`ll try this tomorrow and post the results.
Hair dryer did not work for me, the phone did not even switch on anymore. I put it into zip bag and then into freezer (without battery) for 1.30 min, got it working for minute or two, got only 46 photos out. Then I tried again for 2 minutes in the freezer (w/o battery) and put the phone into fridge but it started bootloop after aprox 2 min. Then I put it into freezer for 2 minutes, took out, put the battery in, switched on, connected to my laptop and put it back into freezer (still in zip bag). Got everything out (almost 7 GB of data), thank god :) ! Phone died again when reached ~room temperature. THANK YOU!
Thanks for reporting back and your comments could be helpful to others. I am glad that you got all 7 GB of data back with your persistence!
HOLY CRAP!! I did not think it would work!! I tried blow drying the processor, then I did an iron on the processor and it worked for a little bit. I tried the iron over and over again no luck! I saw this video, busted out my blow dryer and ban after like 1 min it started loading!! That was amazing!! Thanks so much for the hack!!!
You are welcome. I am glad this is helpful.
The hair dryer way is really working! Thank you so much. And yes, I will leave LG for the same reason.
So glad that it worked out for you. I did not choose LG when I traded in the G4 (I got a Samsung) because I cannot trust it for a while.
I want to personally thank you for this!!
I was able to recover over 1500 of my photos that were near and dear to my heart!
The heat method proved to work longer and better than the freezer mode, i really mean this when i say thanks
You are very welcome. I am glad that the video is helpful and you were able to retrieve all of your precious photos from this faulty phone! I have learned that I would back up multiple copies of my precious data after this experience, and hopefully you will do the same. Take care.
thank you very much, i was really suprised to see it work this well with the hair dryer , i had time to save my few precious files even tho my pc fcked up a bit. my LG can now rip after 2 years of great service and i can sleep tight now that my files are safe. thank you again.
You are so welcome. I am glad that you have saved all your precious files. I have learned that I need to back up stuff on the phone much more often! Take care.
You're a freakin' genius!!!! Heated it with the hairdryer and got just enough time to backup photos and videos! You just avoided a mental breakdown to my girlfriend! I was a bit sceptic but now i'm convinced! Thanks again!!!
You are welcome! I am glad that you were able to backup all those precious data. Take care.
Oh man.. I cant believe it actually worked.. The hair dryer thing.. You are a genius.. when all mobile repair shops and service centers have lost all hopes that I would be able to recover my data, this video of yours came as a blessing to me. Cannot thank you enough.. **Brotherly Hug**
You are so so so welcome bro. I am so glad that you were able to recover all of your important data and that is all it matters! Thanks for the kind words and I have learned my lesson (back up the data more often as well as try syncing it to the cloud as frequent as possible), hopefully you will do the same too! Take care!
Yeah definitely.. I have learned my lesson too.. :)
Update: I tested the freezing method first, and I was somewhat successful. It did go past the booting screen, but it only lasted a few seconds. I then tested the hair dryer method, and it worked the second time I heated it up. It's currently still on, and it's been four hours. I don't expect it to be on for much longer. I was able to backup the data on my phone to the SD card I was given for Christmas. I'm about to go to T-Mobile for my replacement. Hopefully they still take it back even though I managed to revive it with a hair dryer for some good hours.
Thanks for reporting back. I am glad that the hair dryer method worked for you and enabled you to back up all of your data. Your situation seems similar to mine, so I guess the phone would not last much longer. No worries (for the most part), T-Mobile will take your phone back, if not, LG would take it back as it is part of the "deal". Good luck and take care!
fayloyan Thanks for the information, dude, you as well!
take the battery out, put it back in and boot it up again, while its still in the freezer, then wait a few min. I just did that and it has been working for the last 45 min while im backing everything up from mine
Hello, I am from France and sorry for my poor English, i am encountering the same problem I tried the freezer method it doesn't work, I even kept my phone for like two hours but no luck , so im about to try the heat method but before I'd like to ask, will it harm the phone? my phone is still under warranty (2 years warranty in France) if I try this method and bring the phone to the repair center will they find that I heated the phone and refuse to repair my phone ? they have replaced your phone? or they find out that you heated the phone?I'm waiting for replays THANK YOU.
Nathan Drake I feared the same thing too, but heating the phone for the minute and 20 seconds doesn't harm it! Of course it's going to make the cooling grease really work, but I'm sure your carrier will replace your phone either way. It's a defective model, so they have to replace it for you despite what you do to it. However, I would go to your carrier FIRST before you do this to ensure that they're going to replace it. Bonne chance à vous!
Thank you for showing me the hair dryer method. Worked on my V10! The phone stayed on long enough for me to get my data on my computer and that's all I needed. It took several tries because I was afraid of completely melting the phones insides lol.
You are welcome and glad that it worked for you.
it's not right..that all this phone companies are aware of the problem and continue to sell phone with the same issue's. i learned the hard way..i had a lg4 for less than 4 month, went back to get a replacement phone that took for ever to get another one. .cause all of the back order's.
this is not just sprint..it's all the other providers too..guilty for continued to sell phone that are defective. both parties are aware of the problem!! who can we fight this injustice! !
I agree we should take a stand
George Munoz fuck lg
LG is being sued over this now. Cheap solder, apparently. Happened to my LG V10. Gods I hate corporations.
My Samsung overheated and bricked.... My LG was just plain trash... My Motorola got stuck in a bootloop and then wouldn't even factory reset due to a ”No Command" window that wouldn't open into the extra menu that should be so easy to get to...fml😂...now I'm
Thank you so much! I had Dropbox installed on my phone but for some reason, a bunch of photographies (of a very nice trip) weren't uploaded to the cloud and my phone got stuck in the boot loop (right after I came back from this trip). I was so sad that I had lost all of those pictures. Thank you! Your video was amazing and so helpful!
You are so welcome. In my newer phone, I have the same issue (uploading to the cloud got stuck), and it turns out that the authentication was halted whenever I reboot the phone. As for the LG G4, I am glad that the video is helpful and you were able to save the photos! Cheers.
1:58 did you have to continue hairdrying after putting back the battery?
You will need battery to boot it up, and that moment of hair drying is to give it a little bit more heat to "accelerate" the boot up process, if I remember correctly. Did you get yours to boot?
i couldn't believe that freezing and/or blow-drying could possibly work. but my V10 was bootlooped, so i had to try. freezing for an hour got it to start, but it died withing 30 seconds, several times. so i tried blow-drying on high for 3 minutes, and damned if it didn't start! it's now 4 hours later, i've neen able to transfer everything off the phone, charge the battery from 13% to 100%, and it's STILL ON!!!!!!!!!!!!!!!!! i love you tube.
So glad that you were able to save all of your precious data. Your situation is quite similar to what I have gone through (freezing did not work well, but heating worked). This is good news.
Hair dryer gave me 20 mins to get my photos off. Thanks man you are a legend for making this video!
You are so welcome and thanks for the kind words. As long as you were able to save your precious data, that is all it matters! Take care and cheers.
Thank you. This worked for me. It worked 1 time for 10 minutes. Got 90% of what I wanted. I tried freezing it several times for up to 25 minutes. I would get slightly farther. Then decided to just try your method the next day. Worked! 3-4 inches for 4 minutes slowly going back and forth. I set a timer and when it was about 30 seconds away I plugged in the USB and was ready to go. It seemed the less I had to interact with the screen the better it was.
You are welcome. Saving and/or backing up the data is probably the most important quest and I am glad that you were able to get them.
not only did I like your video, but let me just tell you that you have enormously helped me today recover very important pictures of my recently-born baby. you, sir, are a genius, and I will forever be grateful to you for this simple video which made my day. All I had to do was simply put the phone in the freezer and keep it plugged to the PC (just as you did) and that allowed me to transfer all data and remove all installed software.
Once again, thank you ever so much for this help you gave me!!
You are very welcome. I am glad that the video has helped you retrieving all the important data off the device! Going forward, please back up your data as frequent as possible or load them off the device (that's what I did). Take care and cheers!
surely will! will save all photos and videos onto the microSD card
I need I need help building my phone I need help fixing my phone and the black screen have to
Hello just passed me with a lg v20
I would like to turn it on for a while to be able to download the photos of my children and restore it to the factory so there is not any data of mine, to send it to the guarantee, put it in the freezer turned on directly and how long you wait thank you very much
Got my replacement today - but the label under the battery pack still says H/W Rev 1.0 Afraid I might have the same problem again!
Me too...
It worked! I managed to salvage all my data before sending the phone to the LG service! Thank you!
You are very welcome. It is such a wonder feeling when this video is helpful to others, especially when I hear people can safely back up all of their data. =)
I dont know why its not working. I tried the blow dryer method and even when i turned it on it didnt work. I dont know if i should leave the blow dryer on for longer or if i should just stop? Help pls.
How long did you blow it and at what distance? How did the phone "feel" after you blew it? As I stated in the video, blow it in high/hot setting with a few inches away until it feels like you touch a piece of cloth that was ironed with steam. Do not blow it for too long because I fear if it would melt something inside. The longest I tried was like 3-4 minutes until the phone was really hot. Focus on the bottom, but also make sure the other areas (camera lens/botton, the screen...etc) are at least warm if you haven't tried it. Based on online comments, some LG G4s would just die, doesn't matter what you do to it. Hopefully yours is not one of them.
Thank you for replying. I think mine has just died because i cant charge it anymore. if it does turn on its only for a few seconds before it turns off due to the bootloop or the 0% battery. I heated it for as long as i could before i started worrying about melting something too, yet it didnt turn on. Oh well, there's nothing i can do about it now, just have to accept that all my things have gone. Thanks again for the advise, much appreciated.
You are welcome. I am sorry for what you are going through. Hopefully you did not lose a lot of stuff. Have you tried the freezing method? If not, it is worthwhile to give it a try. Take care.
Its unfortunate but more that half of my things are gone, there's nothing i can do now. I did try the freezing method but the problem i had with that one was every time i froze it, the battery seemed to be at 0% so i had to charge it for a while afterwards. Even then most off the time it didn't turn on, when it eventually did turn on, the battery was really low so the phone went off straight away. There was basically nothing else i could do to the phone, esp since it wasnt even charging properly anymore. Thanks again for the help
dude this video is absolutely epic with that music!! I certainly felt like taps was playing for my phone. sad to see it go
lol
I recently had this happen a few days ago, and T-Mobile promised me a replacement or possibly an LG G5. I'm desperate to get it temporarily working again and have all my photos backed up into an SD card, but I don't know which method to attempt. I know the freezer one only works for a few minutes, but I'm not sure how long I'll take with uploading the photos to the SD card. I'm afraid to try the hair dryer method because that's how it dies quicker. What do y'alls suggest?
Much appreciated. Used the hair dryer trick and it worked long enough to get the data I needed until it died yet again. Thanks!
You are welcome. I am so glad that you were able to get all your data back before this crappy thing went back to boot loop (which happened to many other people). Definitely good news!
Any link for the background music? lol
My LG G4 is totally dead after applying the heat gun technique for more than 8 times... Used to be a big fan of LG, but now our story is over.
Sorry to hear about your G4. As for the music, it is in the description and you can still probably find it in the TH-cam audio library.
Hi, thanks for the quick reply! I tried to search it online but not one of them gave me the related result. I was wondering where or which specific website did you use to search those songs? I might need the name of the songs plus the artist name, because my search result gave me many artists, but no one matched!
I really in deep love of those songs you used for this video! Good choice :)
Specific links would be appreciated! Thanks
Here you go:
1) Nail Bit by Riot th-cam.com/video/Lbqy666Qaok/w-d-xo.html
2) Doctor True by Jingle Punks th-cam.com/video/iWhHT-Ambaw/w-d-xo.html
3) Thinking Back by Max Surla th-cam.com/video/U4HR6GW69K8/w-d-xo.html
4) Taps Bugle Call by The US Army th-cam.com/video/0Tq-jwgUNeU/w-d-xo.html
Wow, thanks a lot fay! You're such a good person :))
my g3 is doing the same the hair dryer doesent work anymore and freezing it helps idk why
heating method did not work for me, but freezer method worked. 15 minutes in freezer (without battery and sim card), after that I put in my battery and connected my laptop. Now, I already did a backup of 9gb. Im almost done. THANK YOU so much for saving a lot of awesome memories (pictures) from getting lost for ever. Its a shame that lg did not warn us. Ill never buy an lg device again.
You are welcome. All it matters is to save the precious data you had in the device. I am glad that the video is helpful. I am now using a Samsung S7 Edge as I was very close of getting an LG V20 but I chose not to go that path.
just wondering, either freezing and/or heating- did you take your sim card and sd card out prior?
Great question. In most cases, I DID take out both the sim card and SD card because I feared either freezing or heating would do damage to them. I believe if either method works, it would give one ample amount of time to back up all the data, like my case. Despite I did freeze and heat the sim card and SD card in some instances, they are working fine as of today (almost a month since the death of the original G4 in the video).
My G4 got the boot loop syndrome yesterday while it was sitting on my desk, not even being used. I just picked it up and it was at the LG screen. I tried freezing it last night, but like yours, it only stayed on for a few minutes before it died again... I'll have to try the hair dryer now- hopefully that works!
It just sounds like my previous unit's syndrome, so hopefully the heating method would work for you. Good luck!
Did heating it up work for you?
I don't even understand the logic behind it but heating up the phone with a blow dryer worked O.o I'm so ecstatic right now because I was able to get all my memos and pictures off my phone >.< I could cry I'm so happy! Thank you!
You are welcome. I guess there must be some physics reasons or something that made this heating method worked but I would not claim that I am an expert in that area. As long as it worked and you were able to save your precious data, that is all it matters.
Absolutely! XD I'm running with it Haha!
My Phone Keeps Going To Home Screen & Than Goes Back To Where It Shows LG Than Back To Home Screen Back To Where It Shows LG Back To Back
It Just Now Starting To Do That.... Wonder Why?
I have read it somewhere that if it keeps looping to the home screen then LG then home screen, it is "half bootlooped", which means it will eventually become "full bootlopped". Although I can never confirm that (returned the phone almost 2 years ago) but it makes logical sense.
Freezer Method worked ! ! I left in freezer about 30min(Our freezer is really cold at the top) and I connected my long USB cable to my laptop on the dining table. I was able to get into the phone, and transfer my images :) I also backed up my apps, etc using LG BRIDGE! Which I recommend others to download as well. BTW the hair dryer method also worked, but not as well. Phone bootlooped after 5min
Good news that you were able to save all of your important stuff before it bootlooped again!
Same problem, so upset..... until I watch your video. All pics, vids and contacts backed up before we send this piece of s**t to LG. Thank you so much! Very helpful! Greetings from Poland! :)
Thanks for the kind words. I am glad that the video is helpful!
It worked!!!!! I had to heat it couple times but it turned on just long enough (3 minutes) to transfer pics to an SD card. Thank you!
This is great news (able to back up all the data). I am glad that this is helpful.
Accidentally deleted the last comment! Thanks so much for your video, the heating method worked great! I lost hope after the freezing wasn't working. Was able to recover about 90% of my important data.
Glad to hear that! I have recovered most of my stuff, especially the things that I deemed essential. Now that this is being taken care of, let's think about a new phone LoL Take care!
Just sent mine in to get the main board replaced. Going to use the g4 til it completely dies on me with no hope left. Which phone have you considered?
I have an lg tribute will this work for that??? Id pay someone to do it !!!
Another success story. The hair dryer method worked great. I don't recommend putting the phone in the freezer. This will cause condensation inside the phone and can lead to more issues. The main issue with the phone boot up is the processor. There is a loose contact from the processor to the mother board. Heating the phone works due to the expansion of the metal contacts. You must keep the phone hot to keep it going. Not too hot or the phones safety shut off will engage. We were able to save all photos to the computer via USB and backed up the phone to Google. Now it's time to send this junker back and get a replacement. Let's hope the replacement phone does not have the same issue. Word of advise, back your phone up on a regular basis and get DropBox. It's a terrible feeling to face the possibility of getting nothing back. Wish you all luck with this.
Great story! I am glad that it worked out fine for you. In my case, it was a sign of relief after I was able to turn it back on and backed up 99% of the data. I got a replacement from my mobile carrier and the replacement unit is actually an "older" unit (a lower serial number) with an older manufactured date. So I anticipate that it will eventually die again. Thanks for sharing your successful story and good luck with your new unit.
this happen to me too. going on 2 months and my phone sitting in the drawer. i tried the freeze method and had a little reaction. then i heated it with blow dryer and behold my screen powered on and i saw my picture of my kids (screen saver) and i was happy BUT went back to boot loop....what should i do now?:(
That's sort of what happened to me too (1st try did not get it to turn on in a normal manner). You know what, it does not hurt to try multiple times. Good luck.
Thank you so much it worked with the hair dryer for about 20 mins, enough to save all my photos xD
Good good good that you were able to save all of your photos!
I got the g4 last Jan and on the 8th of Dec it started the boot loop. Went to sprint on Friday and received the replacement this past tuesday. I've noticed it's not getting as hot as the one that went bad.
As you use it more, it ages, plus more OS updates, apps, cache junk accumulated...it might eventually boot loop again. So I traded in mine (also a replacement unit) before it happens to me again. Good luck and take care.
My original g4 got hot from day 1, this one runs cooler. Hopefully it'll last. If not, I"ll get the v20.
Man I apriciate your video. Was able to save all the data from my LG G4 and even reset it to factory. BIG THANK YOU.
Maybe a small tip. For first time you use hair drier dont worry and heat the device one and a half minute.
You are very welcome. Thanks for the tip because I am sure it would help some folks out there when they encounter this issue. Or if my replacement unit dies before I get a new phone, it could be useful for me too! Thanks.
wil the hair dryer method work if the battery is below 5%?
my phone is bootlooped too and if i connect the phone to a charger it automatically turns off after 4% entering in bootloop. what should ido
I'd say give it a try as your primary purpose is to recover the data, right? Good luck and take care.
I had my LG 4 for about a year and a few days ago it boot looped on me. I took ot to the sprint store and they were aware of the problem and is sending me a replacement phone which is a LG4. If I encounter the same problem I will exchange it for another phone that is not LG.
It sounds like you did not lose any/much data....which is a good thing. Sooner or later, I will dump this device...
so, tried the freezer method, even stuck it in an airtight bag to avoid moisture. buuuut the screen was still condensated when I took it out, so I wiped it off and gave it a boot. it worked, but then turned off after about 5 minutes. I tried the freezer again, and it booted again, but this time there was no image on the screen, just a couple linjes at the top, and my comp wasnt registering it. Then it turned off again.
I have since not been able to get it to even do the vibrate test that signals a boot attempt by pressing the power button. it's just nothing. nothing's happening.
I then tried the blowdryer, but still no response at all.
Looks like I'm not getting my 2 years of photos off it. Rip.
That sounds like what I have gone through (sporadic on & off after freezing)...follow what I did by blow drying until the device is hot like a piece of fabric after ironing. Good luck.
tried that with no luck. Maybe I'll try again in the near future. but for now I'm just using my new phone.
omg thank you ! The freezing was not working for me.. then i saw your video and with heat it worked! :D
I am glad that this is helpful to you.
Hi I am desperate can you give me step by step for my lg tribute or email me???? I beg....
I have highly import court things on it please email me !!!
I just took out the battery and heated the back of it with my hairdryer, for like a minute i remember.. and after that i tried turning it on again and i had some time after that to take all my files and transfer them to my laptop.
I tried that it doesn't work!!!
i know the title says LG G4, but can this possibly work for other LG smartphones?
I believe others who have commented here said it worked for V1/20 as well as G5? So I believe it is somewhat universal. If one is in a desperate situation, I believe it does not hurt to try. Hope this helps.
ok thanks for replying, I'll reply back of the results if I decide to do this trick.
Thanks man you made me happy , i recovred 13 gb of datas using freezer method . it worked one time for 2h and after that it doesnt work again the phone turn on and reboot imediatly. 😃 thank you again
Please help me , it's really important for me. I didn't really understand the dryer method (not my native language) Once you heated it up until it became hot (without battery plugged in) and the other time you dried it from the bottom . Would you mind explaining the differences and when to use one and the other? Also , when you dried it from the bottom , was it on the hot setting or normal temperature? Thanks
Hi, if you read the texts in the video, that would have explained a lot of the steps. As for the difference when to use one or the other, they did not really make a huge difference but I tend to focus on blowing the bottom in "high" (or hot) setting. I did not include the battery until it is time to turn on because I feared if the battery would explode if I heated it too much. So, in a nutshell, set the hair dryer to high/hot setting, blow the bottom, as well as where the battery is placed, until it feels hot like if you iron a cotton shirt for 10-15 seconds with steam. Hope these are helpful and you get your stuff back once it is revitalized.
Would this also work on LG G4 that does not turn on at all? Sometimes the phone shows an empty battery sign so I plug it to charge, but I don't get any indication if it's charging or not. The LG logo might show up for a few seconds and then it's gone and the phone doesn't react at all. I have a lot of photos on the internal memory that I need saving (I thought I had them on the SD card, but unfortunately I didn't save them there) my phone still has warranty but I don't want to send it for repair before I try to save the photos that are basically irreplaceable due to my father passing last summer, so I can't make new memories with him anymore.
Sorry to hear about your loss. According to some comments I have read while researching this issue (bootloop), I think your phone is not technically in a bootloop, yet. Have you tried a different battery?
fayloyan thank you. I haven't tried another battery yet, as none of my friends or family use LG so I could borrow a battery to try. I'm not sure if electronics stores would even let me try out a battery but I might go and buy one just for that. The company from which I got the phone doesn't have a service store in the area and they do the repair service by post or send a driver to pick the device up and after repair they deliver it back. I really hope that it's just battery issue. I cannot afford to lose those photos. But either way, thank you for this video and for commenting.
Totogasm, you are welcome. I totally understand how frustrated but helpless when something like this happens. If you are in the USA, try posting something in local forums (whether it is car related, camera related, or Craigslist) and see if anyone if your area can lend you a battery to try. Either that, $15-$20 would get you a non-OEM or used LG G4 battery. Good luck and take care.
Wau thanks bro! You've just done a good did over there! For me freezing method worked well. I left phone in a fridge for an half an hour and after that it managed to boot up. It worked for 20 minutes and then it went off again. Do you have any idea how to fix this permanently? Is it motherboard that is causing this issue? Again thanks!
You are welcome. I am glad that the freezing method worked for you. Based on what people have commented online, there is NO permanent fix until you send your unit in to LG for, as you have stated, a motherboard replacement, or exchange a new unit through your mobile carrier. So back up your important stuff and exchange for a new one! Good luck.
Well, that's not going to happen, my warranty is void so I'll have to find other ways... Definitely disappointed on LG though, won't buy any LG phone anymore...
I have read somewhere if your device is one year old or slightly older than one year old, LG will fix it under warranty except if it has water damage. Either way, good luck and hope that you'd have a good outcome!
take your phone to any motherboard repair center and have them reflow the entire board
Can i ask , how do you back up to a lap top and what program to back everything into?
Hi, if you use Windows 7/8/10, whenever you connect the phone (in this case, the LG G4) to the non-Mac computer via an USB wire, it would automatically recognize the device as long as you have chosen "MTP" USB storage and "allowed" it on the phone. Once that is done, Windows would see it as a "drive" (usually it's called 'G4') and you just extract files you need from there to the computer. Hope this helps.
hello, i follow your hair dryer method, and i blow it around 80 sec, the phone feels very hot, and i start the phone and it still bootloop, which step i did wrong? thank you!
In some cases, as you might have read in the comments or in other forums, your phone is probably dead. However, I would keep repeating the process multiple times before giving up. Good luck!
My LG V10 is only 6 months old, and last night it started the infamous boot loop. Took out the battery, SIM, and SD card. Started with the blowdryer method. Attempted it nearly 20x in the span of 3 hours, and towards the end, my phone stopped turning on altogether.
Then I tried the freezer method. Wrapped it in paper towels and placed it in a plastic bag to absorb and prevent moisture buildup, as the phone can still be replaced under warranty. Let it freeze for 30 minutes, turned it on, and backed up all my precious data while my phone stayed inside the freezer, as your video demonstrated.
The phone stayed on for 40 minutes, and miraculously died JUST 5 SECONDS after the last folder finished backing up. It was the perfect amount of time for me to backup all of my precious data (including priceless family pictures from birthdays and Thanksgiving/Christmas).
THANK YOU so so much for posting this tutorial!!!! I had lost all hope and was preparing for the worst, and in the very end, the freezer method saved my sanity. Thank you very much. You are a miracle worker!
You are very welcome. When I made the video, I have thought about posting the heating method only because it worked for me better...after reviewing all the videos, I thought that it would not hurt to post both, just in case one method is better than the other, like your case. I am glad you have backed up all the precious data. Going forward, save your stuff on an SD card (what I do), or back them up to the cloud frequently (I do that too). Take care!
I can only get my G4 to the initial LG screen. It won't go past that. Any ideas?
In some cases, based on comments here and in some forums, the device cannot be revived, it is dead. However, keep trying before giving up.
Just got my LG G4 to turn on by using the hairdryer like you showed. Thank you! Trying to upload some newer pics now to my computer. Lol, all I was using was the timer, not even a game and this is the first time in 2 years this phone has done this. Hopefully not a temporary fix or I will just keep using the hairdryer. I hate getting a new phone.
hi i used the hair dryer method but only can turn on for few min and at the first few times i am not familar with the back up process but now it is not working even i use hair dryer again? should i let the phone rest or just my phone mostly dead ? how ur phone can last for so long time ? pls help thanks so much
Hi, I believe your phone is mostly dead because I have encountered the same thing after reviving it multiple times (in the video, I have explained that it allowed me to back up 99% of the data after reviving it for the 1st 2 times, so I started playing Pokemon Go again to see if it would 'kill' the phone again, and it did). Before it finally died, I could not have it staying on for more than a few minutes by either method. So good luck if you have not backed up all the data, and hope my comment is helpful.
Hi i Have a question:
How many times could you effectively do this and back up everything? It worked the first time by freezer method but it held for about an hour.
I was probably one of the lucky ones. I tried heating it a few times, and when it did start up, it stayed up for as long as I let it turned on. For many others who commented here, they ranged from a few minutes to hours.
My SIM card is directly I the back should I take that out before using the hairdryer????
Some carriers offer free sim card if you ask, so it really does not matter. But take it out just in case...
I had several photos on the sim card I took it out and put it into another phone I just really need to get those texts off my old phone in the Worst way
If you have Skype can you show me step by step ?? I'd be eternally grateful ...I tried the hairdryer for over a minute it didn't work .....my bootloop is different it goes into a black screen with icons on the bottom and a red x and blank bars at the top and a strange time...it does show my battery charging when its plugged in though....then during 20% of the loops my colorful main screen will fkadh on
My main screen will flash on with icons and it does show the number of voicemails I have and I can click on an icon if I press it down long enough but nothing happens then it cycles out of that to the vurgin mobile lighting bolt then virgin logo.....its crazy
This just happened to me today. I brought the phone to a repair place and they told me it's a widespread problem. There are some texts that I really want to backup before I bring it to a T-Mobile center or contact LG so my phone is in the freezer right now. I put it in ziplock bags to prevent moisture from getting inside the phone. If this doesn't work I'll try the hairdryer method. I'm keeping my fingers crossed!
You are in a very similar situation like me as I wanted to save a lot of text based data. I lucked out by using the heating method. Good luck and please keep us posted!
fayloyan Thank you so much! The freezing method didn't work for me, but the hair dryer did! I was able to backup my texts/call log and started to backup my pictures when it went off.
I put it in the freezer again and did the hair dryer again and this time it lasted ~45 minutes so I was able to backup everything from the phone.
I was completely devastated about losing so much (especially the important texts), but thanks to your video everything is saved! I can't possibly thank you enough.
Would you suggest I bring it to a T-Mobile store to get it replaced or how should I proceed?
You are very welcome. I am so happy that the video is helpful to you. After I backed up 99% of my stuff, I brought it to T-Mobile and eventually got a replacement unit. In my area, it took them 5 business days to get a replacement unit, so you might want to call ahead (do not physically go there because once they see your unit works fine, they will send you away) so you will not be without a phone for long. However, definitely get a new unit because your current phone might not last long, If at all. Like many commented here as well as thousands of people all over, many people are frustrated with LG over this. Imagine you were not able to retrieve/back up your important texts/data? Lastly, getting a replacement unit from T-Mobile shall not cost most than $5 for most post-paid plans.
Today I went to the T-Mobile store ready for a fight, but the person was actually very helpful. Once I explained the problem she said that LG will send me a new phone, but it's in back order so I won't receive it for around 2 weeks. The only problem is I have to pay $20 for shipping, but she said if I call and complain I shouldn't have to pay the shipping because it was their fault the phone is defective.
This is a very frustrating problem and one that I unfortunately had before. My Palm Pre just stopped working and I lost some very precious texts and pictures I'll never be able to recover. I had a horrible feeling it was going to happen again, but fortunately this time I was able to save them.
I am glad that you had some positive experience at the T-Mobile store. In fact, my experience with them have been better than Verizon (snobby in many cases) and Sprint (not so knowledgeable in some cases). Yes, the $20 can usually be waived or credit back to your account if you call and complain but I think they will charge you at least $5 for a replacement (some kind of processing/verification fee).
Since this phone can save most stuff on an SD card, so I put almost everything on there, and for the data that cannot be done directly on the SD card, I'd sync them once every 3 days either to the cloud or to the SD card manually. It is a PITA but if this replacement dies again, at least I would have minimal amount of data lost (yes, I would expect this thing to eventually die.)
what about a heat gun? How long or close should I hold it to the phone? Does it work better heating it with or without the battery inside?
Not sure about a heat gun at all...
Heat gun will probably be way too hot.
When you froze the phone were the battery, sd card, and sim card in the phone as well?
From the results, it did not matter much. I had the SD card in there just in case if it boots up, things could transfer to there, which is faster than using USB wire connecting to a computer.
Thank you!
so I tried the drier option but phone won't turn on at all. I even tried with a fully charged other battery. any ideas?
Keep trying. Try it multiple times and if it still does not work, it might be dead for good, which does happen according to many comments online (and here). Good luck and take care.
Happened to me too, did you manahe to fix it?
I didnt no mumu135mumu554
Fuck, just happened to me too
Did you at least get a replacement?
Thank You, Thank You. The hair dryer method worked on my LG G3 phone. I had tried the freezer method and it only worked for a couple of minutes. I heated up the phone for about 3 minutes using the dryer and am now backing up my 1500+photos to an SD card. I saw some other fixes where you had to disassemble the phone and heat the chip. Luckily I found your video. I hope it last ling enough to back up all my data, but at least I can try it again if it freezes on the logo again. I know this is a temporary fix, but at least it saved my data. Thanks Again!!!!
You are so welcome. As long as your precious data is saved, that is all it matters!
Thank you! Hairdryer method only worked for 5 mins and then another 5 mins the second time. But managed to get my photos :) Thank you for advice
You are welcome. I am glad this is helpful and most importantly, you were able to get the photos back!
How long did you heat it up for? I had it heating up a bit but not too much since im afraid of that doing it worse
None of these methods worked for me and i'm desperate. Has anyone have any suggestions?
so, when it works the heating and gets back the data's so it means that the phone will go the bootloop again?
According to many comments online, this particular model would eventually get into bootloop anyway. So good luck!
tried a heat gun on the back for about a minute while moving the top part of the phone around. That seem to work I got in the home menu but only for about 60 seconds.
Keep trying and see if it would last a bit longer (that's how I did it). Good luck.
Thank you very much for the video.
Hair dryer didn't work, Freezing it did the job! at the second try the phone started normally but worked for only a few minutes. But!!! The phone is moist and I'm afraid to cause it to get rusty. Is it safe? An LG technician should come in 3 days and replace the motherboard. I want to rescue my data before he does that.
What do you say?
So did you get all of your data yet? If so, I think that is the most critical part. As for "moist", did the "moisture papers" turn red (one shall be on the battery and one shall be on the phone itself once you take out the battery)? If not, you shall be fine. Good luck.
Thanks.
Couldn't make it work for more than 1 minute after freezing.
I have two batteries, both of them are with red mark on their sticker, but that's how I remember it was with them from while ago.
On the phone I didn't find any red mark, so I guess I should be calm about it.
I will keep trying.
If anyone knows of a safer way to get data from an ilap G4, I'd be very glad to know.
Thank you.
I'd say keep trying the heating method because that sounds like what I went through with the freezing method (turned on for a short period of time, then died again). As for the phone with the red dot, I think LG will gladly accept it. Take care.
First question: Whats about humidity when I use the freezing method? Is it possible that my G4 gets a water damage on account of the condensed water?
Second question: Does the freezing method actually work? Because iam scared as hell that I lose my datas... :/
1) Yes, the freezing method could trigger the moisture sticker to turn from white to red due to condensation. However, I have done it so many times, it did not have an effect (it the sticker does turn red, use a small amount of bleach will magically turn it back to white)
2) I have read comments here and witnessed it would work for many people, but not me, so the heating method saved all my data
Good luck!
Thanks :)
Isnt the heating method dangerous because your hardware can take damage of the high heat?
You are welcome. In fact, if your device is in a bootloop, it would not last much longer anyway. So even if you revive the device, it would eventually bootloop again. That is one of the reasons many people are so frustrated with LG with this issue. As I always tell people through the comments here, the most important thing is the data, the device is only a commodity and it can be replaced, but not (necessarily) your data (photos, texts, videos...etc)
I have the LG V10 and it won't turn on at all. The buttons don't work on the back and my computer won't recognize it when I plug it in. I have so many things on this phone and I need to back it all up. Will the hair dryer method turn it back on long enough to back up everything? And do you keep the battery in when putting it in the freezer or take it out?
I hear you on the stuff that might be lost forever on the phone. In my situation, the heating method went well and the phone stayed on until I tried breaking it (by opening apps/games) again the next day, as stated in the video. For freezing, it did not work quite well for me, but I have tried both with and without the battery, it did not work very well in my situation (did not stay on long enough), and it could be different for V10. If you care about warranty or will trade in your phone, do not get the moisture indicator to change color if you are doing the freezing method (although I have tried it multiple times, it did not change the color despite there was ice all over the phone). So good luck.
fayloyan I don't know what to do, but thanks
There were 2 or 3 V10 users who revitalized their phones successfully by (mostly) the heating method and commented here (there are 400+ comments for this video). Follow the video and give it a try. The key thing is, heat the phone (without the battery because I feared if the battery would blow up) until it feels like if you are ironing a piece of fabric, that is when you want to stop heating it (insert the battery then) and try booting it up. I know how you feel about the (possibility of) lost data because I have gone through that situation with this crappy device...it is also the primary reason I made this video. Give a try (yes, there is risk as you know) and see if it works for you if you don't want to shell out hundreds/thousands of dollars to recover the data by a professional.
fayloyan I'll try it later on and see if it'll do anything. Thanks again for the advice and the video
The freezing method actually worked better for me. I managed to back up everything. Thanks again
heat is really work for my V10 , i heated it twice with around 2 mins each time.
back up done well (around 5.3GB to SD card)
thank you so much
This is definitely good news, and you are welcome. Take care!
Im just wondering. if you do this method . And the take it to the phone company do they take it back. Because my phone is still under warranty. And i dont want to risk them saying that is my fault somehow and not take it in
Yes, there will be a risk to that but many people who commented here or posted on online forums saying that the phone goes back to LG for warranty as the phone company is just a conduit. Good luck and take care.
Same problem here. But I'm afraid of trying these methods. What should I mind of if I am trying it? Does it make a difference if it is a H815 or an other device? And how much time do I have to invest to try these methods? Thanks for help
If you fear of trying this, then don't even try it. Pay up for a professional to handle the issue. I did not have $2,000 to spend on data recovery with no guarantee, so I gave it a try by using these methods.
I tried the heating method. It didn't work really. I used my hair dryer and let it blow of the phone for about 70 seconds. Before doing this my phone was able to boot, but the system was only able to run a few seconds before the bootloop started again. After doing the heating method my phone didn't even show the LG Logo. I'm looking forward to wait a few days and then try it again. Or trying the freezing method.
IT WORKED!!!!!! THANKS!!! After restarting a few days later my phone was able to boot!!!!
This is very good news! So glad to hear that. Now, get all the valuable unsaved data off that phone as soon as possible!
is it possible to have a bootloop during a rooting process !!?
No idea...but it is quite possible.
Thank you for the video! I had vital info (calendar and contacts) to retrieve before sending the phone to LG under warranty for repairs. Freezing worked for 5 seconds each time but this worked for several minutes 3 times and allowed me to get the data I needed. Why those two things were not syncing to Google when the apps and other stuff were still mystifies me. It should have been a one touch backup to the new Moto G5+ I bought.
You are welcome, and that sounds like the patterns I have gone through (freezing worked for a little bit but heating worked better). In fact, I had the same issue with the LG G4 where the contacts did not sync up totally...now I wonder if it is widespread on all LGs. Thanks for commenting.
My mom recently had this bootloop problem and she is upset because all her family photos and stuff are gone. I'm going to try the heating method tomorrow. Wish me luck. Do you guys back the data on the computer or another way? what would be the fastest way to backup her pictures? thanks
If you could get the phone to boot, transferring photos/videos to the SD card might be faster than via its USB wire to a computer. You might encounter some weird situations (I did) like the MTP is all of a sudden disabled when connecting the phone to a computer via the USB wire...etc Good luck.
fayloyan so I got it started up and was able to get like 64 pictures out of her 700 on a SD card but then it shut off and keeps turning off like before. Going to let it cool down and try again with the hair dryer. Did you keep the hair dryer on it the whole time after it started?
Hello, I am from France and sorry for my poor English, i am encountering the same problem I tried the freezer method it doesn't work I even kept my phone for like two hours but no luck so im about to try the heat method but before I'd like to ask will it harm the phone? my phone is still under warranty (2 years warranty in France) if I try this method and bring the phone to the repair center will they find that I heated the phone and refuse to repair my phone ?I'm waiting for replays THANK YOU.
Many people who commented here had the same situation as yours. Most of them failed to reboot the phone by the freezing method, but the heating method worked for them (and myself). I highly doubt the repair center would find out that you have heated your phone unless you melted something outside. Based on how many people have fixed this by heating method, I think it is safe to do so as long as you don't melt anything (like setting high on the hair dryer and blow it for like 10 minutes, do not do that). Good luck and please report back if it works for you (unfortunately, some phones don't reboot at all).
thanks for answering me I tried the hair dryer method it doesn't work for me here what I did I turned the hair dryer with the second speed and kept for about 3 min at the top of the phone the I turned it to third speed and kept for 3 more min, I don't know id I did this correctly? I really frustrated cause I've some precious photos that I took in London with my nieces and I fighted with my cousin defending my phone as the best camera phone than iphone 7 and I choosed this phone for his camera and finally can't even see the pictures I took. by the bay thanks again.
I totally understand your frustration, especially when your belief (LG G4 vs iPhone 7's camera) and your precious data (those photos in London) are on the line. As for the hair dryer method, instead of fan speed, try the HOTTEST setting because if the air is just warm, it does not work. You want hot air blowing at the phone. As I have stated in the video or in some of the comments, you want to get the phone very hot to touch, sort of like if you use an iron with steam to iron some clothes, if you let the iron sit for 10-15 seconds on the ironing board with a piece of fabric, and that is the feel you shall get when you heat the phone (1:48 in the video). Try it a few more times because it did not totally work for me the 1st time. By the way, take the battery out when you blow the phone. Good luck.
hello after several tries my phone finally booted up at 22h35 European time and still it's on I've recovered every thing (photos , messages, quick memos even temporary files) I would like to thank you for sharing this I crying of happiness thanks THANKS REALLY.
You are very welcome. I am so glad that you have recovered everything. Hope you will have a good night sleep as it is getting late in France. Going forward, think of what new phone(s) you want to get because your phone will eventually become not bootable again. Anyway, take care.
the hairdryer method works, thanks for being innovative!
You are welcome, and I am almost certain I am not the first one who thought of it. Thanks for the kind words.
my lg g4 was made in april 2016 will it get boot loop and how i can avoid it
According to people who commented here and in other forums, there is no way to avoid it. It can also happen anytime.
will either of these methods work for the LGV10??
Based on many comments made here, it worked on the V10 too.
i tried and it lasted about 2-4 minutes buts it's not nearly enough to get my data out...
can i repeat this process more than once? and if yes, how often before i damage it completely?
also , what if i keep the hairdryer on it while transferring my data? will it last longer? or is it a bad idea to do that while the battery is in there?
thnx again!
I do not think it is a good idea to keep the battery in there when you use the hairdryer because overheating the battery might end up like many imploding Samsung Note 7. So, without the sim card and battery, keep trying it until you get more time to back up your data, cautiously. Good luck.
thnx but, you think i can keep doing this time over time? or at some point it will die completely?
In my situation, if I did not reactivate Pokémon Go, which probably caused the phone to heat up so much (in a different way than the hairdryer) and went into bootloop, I think it would have lasted a bit longer (after I was able to reboot the phone to normal by the hairdryer method, it was on the whole night and morning until I started Pokémon Go again). However, I think once a bootloop starts, the device will eventually die, according to many comments online and here. In your case, once you have all your data downloaded/backed up, simply return your phone to LG for a warranty fix (I have read that they honor it in most cases) or return it to your carrier for a replacement unit (in my case).
You did this with the battery, sim and micro sd still in the phone?!?
I did this multiple times, and when it was successfully reboot, the sim/sd/battery were NOT in there until it was ready to power up (means the phone was pretty hot from the heat).
Worked for LG v10.. Thankyou so much the dryer method helped me backup all my Data to the SD card... and as soon as i ejected the SD card it got stuck on bootloop again.. Got fed up with LG .. a long time ago this thing happend to G2 as well ... now G4 and V10 too.. :-( Going to switch to someother phone now
Based on all these comments left for this video as well as thousands of others online, I believe LG needs to up the ante on their quality control. I have read that some G2, G3, G5, and V10 had this issue, and plenty of G4's have this...that is not a good way to sell products. I am glad that you have backed up all the data!
Ok, is temporary fix, I am trying the sun without the battery next as someone suggested. I don't want to take the phone apart, like others have shown here on TH-cam and using the dryer after. It seems to be from an overheating issue.
Based on many who have commented here and in other forums, once an LG is bootlooped, it is like a terminal illness, which means it will eventually die. So just be prepared for that. Good luck and take care.
i was really happy to buy this lg g4 when i saw this promblem i was disappointed
what do you recomend as an android phone ?
Everybody has different needs but for me, I normally focus on low light image capturing capabilities. So once Samsung Note 7 irons out its bugs, I'd consider it like I stated in the other comments. Good luck finding your desirable device.
I got a similar problem my lg g4 died yesterday and I put it on the charger and it says charge more..... I left it on the charger 2 hours it only happens some times and other times its perfectly fine
It sounds like a different problem as you said it is "perfectly fine". Bootloop would prevent the phone from booting at all.
Cheers mate hairdryer trick worked for me, except I had to constantly keep it on while copying. Currently doing a one handed typing operation
That's a new trick (constantly using the hair dryer to blow it). Good luck with everything.
I have tried with using both methods, I've tried using the heating method twice more then 5 mins still didn't worked😩
Please tell me how it actually works, I have lots data to back up..
Sorry to hear this...and in some cases, based on comments here and in various forums, some phones are not recoverable...not sure if yours is one of them. Good luck.
omg!!!!! this totally worked!!! ty!!!!! you don't know how relieved I am. I received my replacement phone but didn't know how I was gonna do a factory reset to send it back as I did not want to send it back with all my info. This is a definite try people. I did it and was able to do a factory reset and send my phone back to Verizon.****Edit*** I have the LGV10 which did the same as the G4 in the video
You are welcome. I am glad this is helpful and you were able to get your data off the phone before sending it in.
I am thinking about doing this right now should I only do the heating method though, and will it work because I don't have enough time to freeze it
I only did the heat 1-2 mins and it worked right away. I was scared to put it in the freezer since I had to return the phone I didn't want them to say it has water damage.
sorry I didn't specify in my original comment I have the LGV10 which is doing the same thing the G4 in the video did. Friday I was on my phone and all of a sudden it just shut off and I couldn't get it to turn back on. Even holding the power button and the volume down button I couldn't get the screen to do a factory reset or safe mode option.
So the V10 has the same issue?? I have a G4 bricked and was thinking to upgrade to a V10 because of the better audio output, but after reading your post I think I will never buy any LG stuff again, TV or what ever. We cannot reward a bad company just buying another high cost device!! at the end this is all what they want from us!!
Ok truthfully I watched this video and thought there's no way in hell that's going to work. I retract my thoughts as I gave it a go and sure enough it worked long enough for me to get data off! My aunt thanks you as I've been going crazy trying to help her.
I am glad this is helpful and happy that you got your precious data off the device!
Thé hair dryer de put it on hor or cold ??
Supposedly hot as it needs to be heated up...
fayloyan thnx man it worked :)
Thank you for this video and supporting my channel.
+1 from me #1004
I have also already dropped LG for Samsung. They still did not fix faulty motherboards, over 4 years of production. Even replaced one went back to service after few months. Bad strategy LG!
I read most of the comments in this video and I would say most people's phones are not curable if the bootloop spell ever happens. I agree with you that LG gets a pretty bad reputation from incident/glitch like this.
LG has a bad solder issue on the motherboards since LG G3 models and still present until this day... Your solution helps to recover some data that are not already in the cloud but the real fix is to replace the motherboard that unfortunately is not permanent, it will happen again. /Talking form the experience/
as far as most of the recent research i have done this seems to be a relatively newer problem so to speak i think the oldest case ive found with this is maybe six or seven months granted the phone not coming out too long ago is accredited to the time frame or lack thereof but im seeing a lot of this happening to people specifically in the last few week/month maybe im trying to put peices together where there is no puzzle but just seems kinda coincidental to me havent tried these two methods yet im awaiting to charge it to 100 to see if that works thanks for the upload im glad it worked hopefully i can achieve a back up many pics and contacts would be lost rip lg you have now achieved my shitlist of phones never to buy again
I believe Pokémon Go, humidity/hot weather, and the age (you are correct, this phone came out less than 2 years ago) have something to do with it. Based on the search I have done, this is a pretty widespread problem, whether you were reading the Reddit dialogues or Android forums, many people from all over the world have encountered this issue. Good luck with you mission of reviving the phone and back up the necessary data.