Well done Rubber B. For the tiny cost of shipping a replacement strap with a smile, you've lost significant business. As a business person myself, I am appalled at how bad customer service has gotten. Unless the customer is being a complete d*ck, just do what it takes to make them happy, even better delighted. I think we can all forgive mistakes, what we cannot forgive is when the amends or handled poorly.
Exactly. This would be poor service for any product. Inexcusable for a luxury priced rubber strap where we know the per unit costs are tiny. There's really no need to run a business like this other than... they want to...
I literally cannot even believe how poorly they handled this. Funny thing is I was just getting ready to order 2 straps and thought I would check out a couple of TH-cam videos for some reviews, so glad I did! Needless to say I'll be ordering a different brand!! Thank you for taking the time and saving all of the rest of us from a huge headache and an inferior product!
02 straps is small business that have excellent customer service and so far i have 4 straps from them so far. The vulcanize strap is about $60 and it’s extremely confortable on my 7.5inch wrist.
I really don’t understand why companies don’t care about customer service. It doesn’t cost that much to just send you a new strap instead of fighting you. And now look, they’ve got bad publicity.
Sad to see a company screw over a customer for a lousy few bucks. Service like that deserves buying from their competitor next time and feeling relieved you did. Thanks for throwing light on how that company really works when no one is looking.
How would a piece of rubber sealed in a bag get damaged in shipping with no visible damage to the shipping packaging? Good thing I found this video. They won't get a dime from me. Awful.
I just bought a Tudor BB 58 and was looking to get a black rubber strap for it. I will never purchase a rubber B strap now that I have seen what a piece of crap company they are and will definitely tell all my friends since we are all in to watches. Thank you for this very informative video. I feel bad for you .
Well said. I hate shitty after market service. Mistakes happen and/or incompetence is frustrating - but compared to complete indifference to whether the customer got a complete product - well, I’m glad you called it out. Now to sharpen my own axe… still won’t buy from Omega for a not dissimilar issue - Seamaster diver quality issue - bought new noticed some months later that the lume is patchy. They refused to acknowledge the defect despite photos and the fact the back had never been removed. During warranty. Then for my quartz constellation they take 8 weeks (!) to change the battery - send it back and it’s got a date wheel in a colour that isn’t even available for that model. They did apologise (eventually) for that one though. (You get a novelty Omega pen btw. )
Thank you for sharing this information . I’m in the process of getting a rubber strap for my 168000 and I will avoid this company like the plague. Thanks again .
I’ve owned a rubber b on a 42ex 2 and I loved it. It’s unfortunate on the aftermarket service. I was looking forward to buying another strap from them when the new strap options come in for the 124270 explorer, but now I’m not.
You must be a very vulnerable person. You've already owned a RubberB and you were happy (same as me with mine). It means a first-hand experience with a product. Now you are claiming to never order another one because of a video from a person that you don't know and you don't even know if it's true (I am not saying it isn't) but you get my point. I am so sorry, but it is childish.
I’ve been frustrated with the entire strap situation lately so I’ve started my own company. Sourcing manufacturers is rather entertaining but honestly having quality products without crazy margins can only help others like me.
Stumbled across this video looking for some reviews on Rubber B. Not gonna touch it now, thanks for the warning. Do you have any other recommendations. Looking for a rubber strap for my Milgauss.
That's some appalling BS customer service. I was considering a Rubber B strap, and then I found your video. I'll take my business elsewhere. Sorry you had to go through this. Thanks for sharing your experience.
Thanks Dis. Yeah... shocking. I could easily imagine them tripling down after this honestly and trying to find a way to have this video taken down. Children.
Gotta go with Everest bands, I think they’re a lot better and I’ve had better customer service with Everest rather than rubberB. The only reason I looked at rubberB was because of Mr. Wonderful from shark tank
I bought a rubberb strap for a sd43 and it was nearly impossible to fit because of the misaligned holes. I asked for support to help and received a rude response of sorry you can't enjoy our straps. No help at all. Returned it and will never buy again. For these prices, their customer service is 💩
I bought one for my Sub, sold it on ebay a week later because when I worn it with my watch, its the worst feeling of all bands I’ve tried on. Not comfortable at all and if you have a bigger wrist than 6.5”, this band is too small for you.
Thank you for posting that situation. It is STUNNING that when you presented them with video evidence they still chose to not make the situation right. They lost 1,000x the cost of a replacement strap in the lost sales resulting from your great video. Customer service fail and astonishing arrogance.
I was looking at a Rubber B strap for my datejust and after watching this; it's not happening for sure. I make leather goods by hand (just a passion project) and offer my customers a lifetime warranty; but this is crazy!
I agree as I am having bad experience with Rubberb as my band developed cracks and they will not stand behind by replacing or EVEN offering a discount on new!! Steer clear. Buy Everest
They simply will not stand by the quality (or lack thereof) of their product in ANY way. Instead of saying luxury they really need to be honest and say BUYER BEWARE!
No. Their last emails were just re-quoting their previous statement that it must have been damaged in shipping and that I should seek remedy with UPS or they would offer a 10% discount. I don't believe this was UPS fault and I have no interest in buying another strap from them at any discount.
Crazy. I'm in retail and the old adage "the customer is always right" is sometimes overused. But in this case .... the customer IS right! Shame on you, RubberB.
That won't surprise me. I'll share my experience with them here. At one time I seriously considered to order one based on comments from a few watch forum. But I can't find warranty information on their website, which is weird for such a product that is supposed to be high end luxury replacement. So I emailed their customer support and ask how long the belt would last in general and if they carry any warranty. They replied there is no any guarantee: not only their have no estimate for the general life time of their products but they don't provide any warranty at all. They actually told me if they provide any warranty, people would damage the belt and get a free replacement during the warranty. I feel like 😅 and just bought on Amazon some cheap belt instead. Actually pretty satisfied with the no brand Amazon belt, which is like 10 times cheap er.
It's pretty hilarious. As if their customers who have Rolex and are paying $270 for a strap are highly likely to be... damaging straps just to get... the strap they already paid for??
Thank you for your video, I was actually looking at this really expensive strap but not anymore . You are spot on , it’s the after service that matters as well in an expensive product. Service level and standard of RubberB is complete opposite of Swiss efficiency and service.
Bravo,we should all upload similar videos if we have problems with arrogant companies (of course we have to be always 100% honest) I was almost ready to order a strap from that company but now i'm having second thoughts What would happen if they sent you a new strap which for them i guess costs less than 50$? thank you
I was looking to buy RubberB's CUFF series strap for my Seamaster, but I will give this company a wide berth. They have lousy customer care and a lousy CEO who has failed to rectify their faults.
Sorry to see but definitely agree with your experience. I’ve recently bought a strap from them for 250US, and had fit issues. It doesn’t fit flush, and I suspected they’ve sent me the wrong strap for my watch model. Then I have sent them photos asking for advice, not even asking them free replacement. I’m willing to pay, but they seem the type of company that would not admit to any potential mistake and very uninterested in helping to rectify my situation.
Yeah I actually expect better service from a Chinese white label product seller on ali express in China than RubberB with their "luxury" level service.
Was going to buy a couple straps for a couple of my watches and definitely not anymore. Those straps probably cost them sub $5 and they couldn’t just replace it? It’s the principle. Will be checking out Everest now. Thanks for the warning
I can see the owners having to come here and every other forum and apologize for their stupidity. I’d like at least the classic answer of “we introduced significant changes in our customer service team since that experience”.
what’s the difference with, eating half of the whole sandwich which you already saw was the wrong sandwich given but still proceed to eat then exchange it when already ate the half. Than noticing it was the wrong order given and exchange it right away.
@@aussieexpatwatches did you or do you not contact them when you noticed that the strap has defect? And did you or did you not read the return policy/exchange policy?
I am an asshole and will just do a chargeback on my credit card after chatting with them for more than one email/phone call. Great that you posted this. Was going to get one for my Rolex, now I will go elsewhere.
I did end up with one for my explorer 2 and do regret it already. Not because of any damage but the topic here is far more complex. For starters, the Rolex clasp is not designed for a rubber strap. Unlike my Oris straps which thread through the clasp from both ends to give that perfectly rounded wrist hug experience. The Rolex threads only one side leaving the short or face side to pivot on the end screw of the clasp. This results in that short end hanging in more of a straight line rather than curving nicely around. That's the first stuff up. Secondly, the strap slopes straight down at the case lugs, squeezing the top of the wrist hence forcing the short end of the strap to push out at the bottom end. Those that have one fitted will understand what I'm saying. Especially those that own an oris Aquis on a rubber who are the masters of a rubber strap design, both in quality and comfort. Thirdly, the rubber lacks breathing space on the underneath. Next, once on, it is impossible to adjust as there is no space to fit a tool to move the spring bar to another micro adjustment unless you're a Pro. To add to the pain, you need to sweat to get the oyster off the case as it is just so difficult for the amateur to attempt. Personally it is disgusting that Rolex still roll with spring bars opposed to screw bars which even Chinese mirobrands are using these days. In short. Rubber B have been very clever in promoting a strap that is of descent quality in regards to the rubber itself. It fits the Rolex models. But is far from what the price suggests. Do yourselves a favour. Save your money. Keep it on the oyster or just get a cheap buckle style straight end rubber at the local store and it will be more comfortable. Trust this. Save your money. I have 3 Oris on rubber. 2 IWC Aquatimers on rubber. A balncpain fifty fathoms on canvas. All fit the way they should. These are an absolute disgrace in comparison. If you are hell bent on a rubber. Sell the Rolex and get something else, or try the oysterflex. It might be better.
THANK YOU. I was just about to order one from them. However, If there is one thing I cant stand, it's poor customer service and a company not willing to stand behind their product. They should have bend over backwards after you showed them the video and replaced it with one in every colour at no cost. Looking for alternatives as we speak, they wont get my money. Thanks again.
Thanks for sharing you just saved me money. If a company does not provide good customer service then they have nothing. Customer service is everything.
I was just about to order my strap. Saw your video and stopped me dead. I will never buy from a company that treats their customers like that. Rubber B just lost another sale.
Was about to place an order for $300. Thanks for the video. I am not going to purchase from this company. Let us know if the company sends you a replacement product.
I may have to for the Everest straps after watching your video, but I’m not inclined to swap them on my own. Just recently my local AD no longer swaps out Rolex bracelets for anything non Rolex. They used to swap out bracelets for Natos or anything else I brought in.
I disagree with this review: I actually bought a Rolex strap, realized after removing my steel bracelet that I had ordered the wrong strap for my model. Contacted them and they responded very quickly, I decided to call them as they are in Miami and I am local. They offered me several return/exchange options, including going in person to their location and have their tech replace it for me for free. I decided to pay them a visit. They have a lovely intimate place, the people there were amazingly candid and welcoming, and quickly performed the swap and I was out of there in less than 20 minutes. I understand that not everyone may have the same experience but to me they were awesome and would definitely purchase from them again.
We must be talking about a completely seperate company, because I got mine from Switzerland and clearly my lack of support was also blamed on people in Switzerland. Does RubberB have an official distributor in Miami?
To be honest, the company didn't do a great job but a little chip in the strap shouldn't be an issues especially if it doesn't appear when you wear it, create discomfort or lead to cracks.
I agree. It's a cosmetic issue and insignificant. But at a certain price point, "perfect" is the bar. Simply saying they won't stand by their product and buyer beware would have at least not wasted any time and is honest. Instead they proceeded to blame me and a 3rd party for something (insignificant) that was clearly their responsibility.
Was just about to order rubber B - thanks for your video, they don’t deserve any more business. Such a joke of a business - I’ve seen brands who don’t claim to be luxury, yet offer better service and product than these clowns.
Holy smokes! I was just getting ready to order THREE for my brother and two friends. Now I’m definitely not. What a crappy business decision by Rubber B.
in a world where “deny deny deny” works awful companies will do this. Now I know. I’m not going to mess with Rubber B. Many thanks for your video!! Sorry you have to deal with awful companies.
I came across your video just now reviewing @RubberB-Official to buy two rubber straps for my Explorer 2. I'm thankful because I do not tolerate horrible service from a luxury brand. $13 nato wouldn't bother me, but this does.
It’s amazing…the cost of them to replace…maybe $50-$75…as opposed the the thousands in potential sales…showcasing their shocking and horrible customer service. IF I were the owner…I would fire and apologize …as this is clearly NOT a shipping but a QC issue..and it appears that RubberB doesn’t stand behind their products. Everyone who watches this vid should fwd it to RubberB
Thanks man, was just looking for reviews of the strap (was going to order 2, for steel daytona and sub), saw how the handled that and its just a clown fiesta. Even if the carrier damaged the package (btw no way that dmg happened due to carrier and btw2 - super shitty packaging on their side, i had chineese pack 2$ items from alibaba way more securly) its their job to replace and seek compensation from UPS, you CAN NOT even do that, as you were not the person who ordered the shipping. Decided to cancel the order after seeing this video. Thanks.
I have to rethink about ordering an orange rubber strap for my Rolex Daytona, I agree with you. Everything should have been taken care of. It's obvious that it wasn't you ,by the video. I will purchase my band from someone else. Thanks for the video.
I tried not to let on that I have a youtube channel, but they could have easily pieced together that having 4k video on hand, they might eventually see an appropriately scathing review.
Videos like this can destroy a company. Good work. What horrible customer service and people deserve to know
Well done Rubber B. For the tiny cost of shipping a replacement strap with a smile, you've lost significant business. As a business person myself, I am appalled at how bad customer service has gotten. Unless the customer is being a complete d*ck, just do what it takes to make them happy, even better delighted. I think we can all forgive mistakes, what we cannot forgive is when the amends or handled poorly.
Exactly. This would be poor service for any product. Inexcusable for a luxury priced rubber strap where we know the per unit costs are tiny. There's really no need to run a business like this other than... they want to...
Bingo!! I was close to placing an order then came across this video. To blame the issue on the shipping company is outrageous.
Can someone recommend a company that has good rubber watch bands
I literally cannot even believe how poorly they handled this. Funny thing is I was just getting ready to order 2 straps and thought I would check out a couple of TH-cam videos for some reviews, so glad I did! Needless to say I'll be ordering a different brand!! Thank you for taking the time and saving all of the rest of us from a huge headache and an inferior product!
02 straps is small business that have excellent customer service and so far i have 4 straps from them so far. The vulcanize strap is about $60 and it’s extremely confortable on my 7.5inch wrist.
Glad I found this before placing my order. Will take my business elsewhere based on your customer service experience. Thanks for sharing man!
Glad to help
was literally looking to buy a rubber b strap and im happy i saw this video
this is beyond shocking! I was going to order 2 relatively soon - now I wont! Thanks for sharing
Hopefully you can get them from a brand not run by children. Good luck!
Thanks for sharing your story, I was also going to order but after this video I have changed my mind. They are clearly a cowboy organisation.
I was thinking of buying one for my watch now I won't
I was just about to order! Canceled it.
Beyond shocking….😂😂😂
I really don’t understand why companies don’t care about customer service. It doesn’t cost that much to just send you a new strap instead of fighting you. And now look, they’ve got bad publicity.
Sad to see a company screw over a customer for a lousy few bucks. Service like that deserves buying from their competitor next time and feeling relieved you did. Thanks for throwing light on how that company really works when no one is looking.
How would a piece of rubber sealed in a bag get damaged in shipping with no visible damage to the shipping packaging? Good thing I found this video. They won't get a dime from me. Awful.
I hope this gets the coverage needed for them to rectify. Sounds shocking!
I just bought a Tudor BB 58 and was looking to get a black rubber strap for it. I will never purchase a rubber B strap now that I have seen what a piece of crap company they are and will definitely tell all my friends since we are all in to watches. Thank you for this very informative video. I feel bad for you .
I never believe those Rubber B's straps are "Swiss Made"😂
I’ll stick with Horus straps. Great, friendly customer service and they stand by their products.
could be made in switzerland, by chinese workers using chinese materials
@@RichardBlasteri guess the sticker on the package is attached in Switzerland.😢
Well said. I hate shitty after market service.
Mistakes happen and/or incompetence is frustrating - but compared to complete indifference to whether the customer got a complete product - well, I’m glad you called it out.
Now to sharpen my own axe…
still won’t buy from Omega for a not dissimilar issue - Seamaster diver quality issue - bought new noticed some months later that the lume is patchy. They refused to acknowledge the defect despite photos and the fact the back had never been removed. During warranty.
Then for my quartz constellation they take 8 weeks (!) to change the battery - send it back and it’s got a date wheel in a colour that isn’t even available for that model. They did apologise (eventually) for that one though. (You get a novelty Omega pen btw. )
Good to hear these after sale service stories man. Its where these company's think they can get away with it.
Thank you for sharing this information. I was deciding between Rubber B and Zealande, and this video has helped me make the decision.
Thank you for sharing this information . I’m in the process of getting a rubber strap for my 168000 and I will avoid this company like the plague.
Thanks again .
Glad it was helpful!
Same here!
Thanks for the heads up. I was seriously thinking about buying one but with the terrible customer service I’ll pass.
Just came across this, I'm wondering did you ever get sorted with the way you were treated.?
No further contact.
I’ve owned a rubber b on a 42ex 2 and I loved it. It’s unfortunate on the aftermarket service. I was looking forward to buying another strap from them when the new strap options come in for the 124270 explorer, but now I’m not.
Yeah Id love a strap for the ex1 that complements it for sport... but not if I have to do business with people like this.
Go with VANGUARD for your explorer… they make amazing rubber straps out of Dubai. I purchased one for my Tudor Pepsi… amazing quality👍🏼
You must be a very vulnerable person. You've already owned a RubberB and you were happy (same as me with mine). It means a first-hand experience with a product. Now you are claiming to never order another one because of a video from a person that you don't know and you don't even know if it's true (I am not saying it isn't) but you get my point. I am so sorry, but it is childish.
I’ve been frustrated with the entire strap situation lately so I’ve started my own company. Sourcing manufacturers is rather entertaining but honestly having quality products without crazy margins can only help others like me.
FKM in white or orange for the 226570 pleeeease! Good luck with the business.
Stumbled across this video looking for some reviews on Rubber B. Not gonna touch it now, thanks for the warning. Do you have any other recommendations. Looking for a rubber strap for my Milgauss.
Zealande
Everest
Horus
That's some appalling BS customer service. I was considering a Rubber B strap, and then I found your video. I'll take my business elsewhere. Sorry you had to go through this. Thanks for sharing your experience.
Horrid! I hope this gets more exposure, and that they make it right. Sad that it has to come to this.
Thanks Dis. Yeah... shocking. I could easily imagine them tripling down after this honestly and trying to find a way to have this video taken down. Children.
250 + for a rubber strap??? Lol, a fool every minute
Thanks for letting us know! Now I'm sure I won't buy a RubberB, was considering one.
Gotta go with Everest bands, I think they’re a lot better and I’ve had better customer service with Everest rather than rubberB. The only reason I looked at rubberB was because of Mr. Wonderful from shark tank
Yeh Ive talked to a few people and yes, Everest and Horus seem to treat their customers well.
@@aussieexpatwatches I am a big Horus fan. I have been buying their product for years
I bought a rubberb strap for a sd43 and it was nearly impossible to fit because of the misaligned holes. I asked for support to help and received a rude response of sorry you can't enjoy our straps. No help at all. Returned it and will never buy again. For these prices, their customer service is 💩
I ordered from Vanguard Straps for my BB58 after watching several reviews on YT. No complaints at all, good quality, and 1/2 the price of RubberB
I bought one for my Sub, sold it on ebay a week later because when I worn it with my watch, its the worst feeling of all bands I’ve tried on. Not comfortable at all and if you have a bigger wrist than 6.5”, this band is too small for you.
Thank you for posting that situation. It is STUNNING that when you presented them with video evidence they still chose to not make the situation right. They lost 1,000x the cost of a replacement strap in the lost sales resulting from your great video. Customer service fail and astonishing arrogance.
I was looking at a Rubber B strap for my datejust and after watching this; it's not happening for sure. I make leather goods by hand (just a passion project) and offer my customers a lifetime warranty; but this is crazy!
I agree as I am having bad experience with Rubberb as my band developed cracks and they will not stand behind by replacing or EVEN offering a discount on new!! Steer clear. Buy Everest
And I'm sure even getting such answers has been painful.
They simply will not stand by the quality (or lack thereof) of their product in ANY way.
Instead of saying luxury they really need to be honest and say BUYER BEWARE!
How were UPS supposed to have damaged something that is actually made of rubber in transit!!!
I've just emailed them the link to this video to let them know they lost a sale from me because of their behaviour.
am about to pull the trigger now I am holding off. was there an update from the company though?
No. Their last emails were just re-quoting their previous statement that it must have been damaged in shipping and that I should seek remedy with UPS or they would offer a 10% discount.
I don't believe this was UPS fault and I have no interest in buying another strap from them at any discount.
Okay, thanks for this. Now... what strap would you recommend?
Vanguard, Zealande, Horus,...
Crazy. I'm in retail and the old adage "the customer is always right" is sometimes overused. But in this case .... the customer IS right! Shame on you, RubberB.
Wow, even after showing receipts they didn't refund? I was considering purchasing one, not anymore. Thanks for posting this.
What other high quality rubber strap do you recommend?
Everest seems to be the most recommended.
@@aussieexpatwatches i found recently some decent - Velobands from Germany (as Everest still has no new Air-King band)
Yeah they fucked up, denied, got caught All they had to do was apologise and send you a new one. But no they doubled down. Ridiculous
That won't surprise me. I'll share my experience with them here. At one time I seriously considered to order one based on comments from a few watch forum. But I can't find warranty information on their website, which is weird for such a product that is supposed to be high end luxury replacement. So I emailed their customer support and ask how long the belt would last in general and if they carry any warranty. They replied there is no any guarantee: not only their have no estimate for the general life time of their products but they don't provide any warranty at all. They actually told me if they provide any warranty, people would damage the belt and get a free replacement during the warranty. I feel like 😅 and just bought on Amazon some cheap belt instead. Actually pretty satisfied with the no brand Amazon belt, which is like 10 times cheap er.
It's pretty hilarious. As if their customers who have Rolex and are paying $270 for a strap are highly likely to be... damaging straps just to get... the strap they already paid for??
Thank you for your video, I was actually looking at this really expensive strap but not anymore . You are spot on , it’s the after service that matters as well in an expensive product. Service level and standard of RubberB is complete opposite of Swiss efficiency and service.
Bravo,we should all upload similar videos if we have problems with arrogant companies (of course we have to be always 100% honest)
I was almost ready to order a strap from that company but now i'm having second thoughts
What would happen if they sent you a new strap which for them i guess costs less than 50$?
thank you
Can you please try Everest and see if their product and customer service justify the luxury-level pricing?
As soon as they release a strap for the new Explorer II, absolutely.
I was looking to buy RubberB's CUFF series strap for my Seamaster, but I will give this company a wide berth. They have lousy customer care and a lousy CEO who has failed to rectify their faults.
I was thinking about purchasing one of their straps for my sub. Not happening anymore
Sorry to see but definitely agree with your experience. I’ve recently bought a strap from them for 250US, and had fit issues. It doesn’t fit flush, and I suspected they’ve sent me the wrong strap for my watch model. Then I have sent them photos asking for advice, not even asking them free replacement. I’m willing to pay, but they seem the type of company that would not admit to any potential mistake and very uninterested in helping to rectify my situation.
Yeah I actually expect better service from a Chinese white label product seller on ali express in China than RubberB with their "luxury" level service.
That’s appalling. Was about to order an orange one for my new Explorer II but I think I’ll get a Bark & Jack NATO instead.
Was going to buy a couple straps for a couple of my watches and definitely not anymore. Those straps probably cost them sub $5 and they couldn’t just replace it? It’s the principle. Will be checking out Everest now. Thanks for the warning
The fact that this company uses same packaging as my local narcotics dealer is enough for me to send it right back.
I can see the owners having to come here and every other forum and apologize for their stupidity. I’d like at least the classic answer of “we introduced significant changes in our customer service team since that experience”.
what’s the difference with, eating half of the whole sandwich which you already saw was the wrong sandwich given but still proceed to eat then exchange it when already ate the half. Than noticing it was the wrong order given and exchange it right away.
Lets be clear. They offered zero remediation and to add insult to injury, dragged on the customer support shennanigans for months to waste my time.
@@aussieexpatwatches did you or do you not contact them when you noticed that the strap has defect? And did you or did you not read the return policy/exchange policy?
@asdf4898 yes and yes.
@@aussieexpatwatches then it’s your fault. Read it again
I am an asshole and will just do a chargeback on my credit card after chatting with them for more than one email/phone call. Great that you posted this. Was going to get one for my Rolex, now I will go elsewhere.
In this case, you wouldn’t be the asshole
I did end up with one for my explorer 2 and do regret it already. Not because of any damage but the topic here is far more complex. For starters, the Rolex clasp is not designed for a rubber strap. Unlike my Oris straps which thread through the clasp from both ends to give that perfectly rounded wrist hug experience. The Rolex threads only one side leaving the short or face side to pivot on the end screw of the clasp. This results in that short end hanging in more of a straight line rather than curving nicely around. That's the first stuff up. Secondly, the strap slopes straight down at the case lugs, squeezing the top of the wrist hence forcing the short end of the strap to push out at the bottom end. Those that have one fitted will understand what I'm saying. Especially those that own an oris Aquis on a rubber who are the masters of a rubber strap design, both in quality and comfort.
Thirdly, the rubber lacks breathing space on the underneath. Next, once on, it is impossible to adjust as there is no space to fit a tool to move the spring bar to another micro adjustment unless you're a Pro. To add to the pain, you need to sweat to get the oyster off the case as it is just so difficult for the amateur to attempt. Personally it is disgusting that Rolex still roll with spring bars opposed to screw bars which even Chinese mirobrands are using these days. In short. Rubber B have been very clever in promoting a strap that is of descent quality in regards to the rubber itself. It fits the Rolex models. But is far from what the price suggests. Do yourselves a favour. Save your money. Keep it on the oyster or just get a cheap buckle style straight end rubber at the local store and it will be more comfortable. Trust this. Save your money. I have 3 Oris on rubber. 2 IWC Aquatimers on rubber. A balncpain fifty fathoms on canvas. All fit the way they should. These are an absolute disgrace in comparison. If you are hell bent on a rubber. Sell the Rolex and get something else, or try the oysterflex. It might be better.
O2 Straps makes great heavy density FKM rubber straps as well.
THANK YOU. I was just about to order one from them. However, If there is one thing I cant stand, it's poor customer service and a company not willing to stand behind their product. They should have bend over backwards after you showed them the video and replaced it with one in every colour at no cost. Looking for alternatives as we speak, they wont get my money. Thanks again.
This is how customer service goes when there is no one at the helm. Rubber B isn’t a true luxury brand and their rubber straps aren’t Swiss made.
Thanks for sharing you just saved me money. If a company does not provide good customer service then they have nothing. Customer service is everything.
Was looking for reviews on this strap for my Sub. Not gonna be ordering one anymore. Thanks for the heads up.
What strap do you replaced it with?
Still has the bracelet on since winter. I may like a white strap once another marker makes one dor the 226570.
I was just about to order my strap. Saw your video and stopped me dead. I will never buy from a company that treats their customers like that. Rubber B just lost another sale.
Was about to place an order for $300. Thanks for the video. I am not going to purchase from this company. Let us know if the company sends you a replacement product.
Good advice - was considering buying one
Glad I could help
First time I heard about this company, Kevin O'Leary was praising it to the moon.
Any new responses from them since posting this video?
No. They didn't even respond to my last email. I guess I'm "just a customer", not worth responding to.
Wow I’m glad I watched this video, I was just about to pull the trigger and pay $600 on 2 straps. Prices have gone up. Thanks for the heads up.
Was just about to put an order in for a strap for my sea dweller. After seeing this - no fecking chance. Thanks for sharing.
I may have to for the Everest straps after watching your video, but I’m not inclined to swap them on my own. Just recently my local AD no longer swaps out Rolex bracelets for anything non Rolex. They used to swap out bracelets for Natos or anything else I brought in.
I recommend from esslinger the premium spring bar removal tool. Very expensive but makes putting end links back on a breeze, which helps us amatuers!
I disagree with this review:
I actually bought a Rolex strap, realized after removing my steel bracelet that I had ordered the wrong strap for my model.
Contacted them and they responded very quickly, I decided to call them as they are in Miami and I am local. They offered me several return/exchange options, including going in person to their location and have their tech replace it for me for free.
I decided to pay them a visit. They have a lovely intimate place, the people there were amazingly candid and welcoming, and quickly performed the swap and I was out of there in less than 20 minutes.
I understand that not everyone may have the same experience but to me they were awesome and would definitely purchase from them again.
We must be talking about a completely seperate company, because I got mine from Switzerland and clearly my lack of support was also blamed on people in Switzerland.
Does RubberB have an official distributor in Miami?
They do maps.google.com/maps/place//data=!4m2!3m1!1s0x88d9b48500fc1bc3:0xf6bc6ad819b238d7?entry=s&sa=X&ved=1t:8290&hl=en-us&ictx=111
@@aussieexpatwatches lol he’s confused.. he’s talking about HORUS which is indeed a way better company 😂
Thank you for your review. Absolutely appallingly. I will not purchase anything from them and will share your experience.
I’m not surprised, I request a match to my Tudor GMT, when it came out, and got a similar experience
i was ready for buying a rubber strap for my explorer NOT NOW!! i'll be looking elsewhere bye bye rubber B
It doesn’t take many brain cells to just ship him a replacement strap ASAP. This PR mess is bad for business.
Glad I did my research and found this video. I won’t be buying a Rubber B now. Thank you for your due diligence and showing us what you went through.
I’ve been waiting to purchase a rubber b strap. I suppose I will shop elsewhere too. What a shame.
Cant imagine what they would say if their bands brakes and a watch for plenty of thousands of dollars gets broken..
You're sweet out of luck im guessing.. after blaming you..
What ever happened to customer service? Just got my 126660 James Cameron and earmarked Rubber B. Just going to stick with the OEM bracelet now.
To be honest, the company didn't do a great job but a little chip in the strap shouldn't be an issues especially if it doesn't appear when you wear it, create discomfort or lead to cracks.
I agree. It's a cosmetic issue and insignificant. But at a certain price point, "perfect" is the bar.
Simply saying they won't stand by their product and buyer beware would have at least not wasted any time and is honest.
Instead they proceeded to blame me and a 3rd party for something (insignificant) that was clearly their responsibility.
Thanks. In my research to consider one of their straps for my Rolex Deepsea....No Thanks.
Was just about to order rubber B - thanks for your video, they don’t deserve any more business. Such a joke of a business - I’ve seen brands who don’t claim to be luxury, yet offer better service and product than these clowns.
Well done, I did buy one with no issues but never another one.
Holy smokes! I was just getting ready to order THREE for my brother and two friends. Now I’m definitely not. What a crappy business decision by Rubber B.
I hate brands like that . Paying premium for a product is my informed decision but not providing top service then you will be boycotted
I was actually planning to purchase two RubberB straps as opposed to Everest. Saved a lot of money for me thank you. RubberB is a no no.
I have 3 Rubber Bs. Never had a problem. So weird.
$ 270.00 for a rubber strap ..... did I hear well?
Thanks for sharing mate! I was on Rubberb checkout page but I decided to check some opinions before ordering the strap. Closing that window now.
Good move imo!
in a world where “deny deny deny” works awful companies will do this. Now I know. I’m not going to mess with Rubber B. Many thanks for your video!! Sorry you have to deal with awful companies.
I was just getting ready to order a Rubber B strap when I watched your video. Thanks for sharing your experience. I'll spend my money elsewhere.
I came across your video just now reviewing @RubberB-Official to buy two rubber straps for my Explorer 2. I'm thankful because I do not tolerate horrible service from a luxury brand. $13 nato wouldn't bother me, but this does.
It’s amazing…the cost of them to replace…maybe $50-$75…as opposed the the thousands in potential sales…showcasing their shocking and horrible customer service. IF I were the owner…I would fire and apologize …as this is clearly NOT a shipping but a QC issue..and it appears that RubberB doesn’t stand behind their products.
Everyone who watches this vid should fwd it to RubberB
Thanks man, was just looking for reviews of the strap (was going to order 2, for steel daytona and sub), saw how the handled that and its just a clown fiesta.
Even if the carrier damaged the package (btw no way that dmg happened due to carrier and btw2 - super shitty packaging on their side, i had chineese pack 2$ items from alibaba way more securly) its their job to replace and seek compensation from UPS, you CAN NOT even do that, as you were not the person who ordered the shipping.
Decided to cancel the order after seeing this video. Thanks.
Thanks for the support man!
i was gonna purchase rubberB for my explorer 2, but now i've changed my mind.
Always use credit any reputable card will issue a charge back
Another RubberB not purchased. Thanks.
Was about to purchase and went to watch some reviews first. Glad I did. No thanks.
I have to rethink about ordering an orange rubber strap for my Rolex Daytona, I agree with you. Everything should have been taken care of. It's obvious that it wasn't you ,by the video.
I will purchase my band from someone else. Thanks for the video.
i was just about to buy a strap, but now I'm not going to. I have no time for customer service like this.
What a shame. You would think after they saw you were a youtuber, they would be smarter with how they go about it. Thank you for sharing.
I tried not to let on that I have a youtube channel, but they could have easily pieced together that having 4k video on hand, they might eventually see an appropriately scathing review.
thanks i was about to buy one for my tudor but but no way im doing that now.
I’ve personally lost faith in all aftermarket straps, OEM all the way unless it’s a sub 500 dollar watch
I feel so bad for you bro! Thanks a lot for making this video❤
Glad I found this video before I ordered. I was just researching and ready to place my order, my money won’t be going to Rubber B now.