Can I just say how much I appreciate all the clear (and tricky) shots you guys got covering all the little details, and with ample lighting. You even put a camera *inside* to show what the auger looks like from behind as you're sliding it in. In particular it was extremely helpful to clearly see the coolant/freon line that was referenced in many other similar videos, but only clearly visible in yours. So... Thank you!
Two useful tips if I may, You don t need to turn off the fridge for one entire day, which is costly for people who own only one fridge. You can wait only 3 hours enough. This is because Dow Corning sealant specs sheet says 118 minutes to cure. Say 3 hours for safety. second, make sure to wipe the gaps with cotton and dry them with COLD air hair dryer because, if you apply sealant on wet gaps it will not stick and peel out. great video though, thumbs up.
Incredible instructional repair video Ryan. I had succumbed to first defrosting the icemaker section with a Harbor Freight Heat Gun every week followed by buying 10 lbs bags of ice from the local Walmart until I saw this video. I was on the verge of buying a separate ice maker since I like the other features of the Samsung Fridge so much. With your very clear and concise video I was able to first defrost the ice maker chamber with a $14.95 steamer from Walmart. I know you said not to do this but I could not let all my food go to waste by leaving the doors open to defrost for 24 hours and Forced Deforst (DF) doesn't work that well. I've used the heat gun for about 8 months with no exploding freon tubes so the steamer was proposed by a couple of other videos of this matter. After removing the frost build up from the Ice Making Chamber with the water steamer, I cleaned and dried out the compartment followed by applying liberal amounts of SIL-BOND RTV 4500 100% Food Safe Silicone Sealant I purchased on Amazon for $6.95. So for $20.00 I solved the major mistake that Samsung made. Now we have plenty of ice to make our Pina Coladas and other cooling drinks as we stay clear of the Coronavirus. Thanks immensely. The most clear and precise video I have seen on this matter. And I will order from your site when i need items such as the Ice Tray Assembly which upon multiple removals and insertions from heat-gun defrosting, has a few cracks from me forcefully pounding it back into its residence.
This is the only true solution to this issue. For a long time I looked all over the internet for an answer that made sense on how to fix my ice maker, including all over the Samsung website and all i found was nonsense information, until I came across this tutorial. Kudos to the publisher, I hope many Samsung fridge owners can use this to fix their jammed ice-makers and shame on the Samsung online troubleshooting team wich has no knoledge of the product they are dealing with.
TH-cam Y-Clip Kit fix. Same guy talking, it takes it one step further--when you see it, it will make sense. Some Samsungs now have the y clips installed, you will want to make sure you have them while you are already taking it apart.
Thanks for video. I did not use Silicone for mine I used white gorilla tape along the seam on the outside of the ice box (left bottom, back, and up the right rear of the ice box). It has been a couple of weeks and I have no frost in the ice box! Reason I chose not to do the silicone is because I didn't have another refrigerator to store my food. The tape method took 10 minutes to do from start to finish.
I used electrical tape. You can buy a white version of the tape online or local hardware store. However, I’m using the black one to “test” if this method works. Taped all around the outside of the ice maker. Top, sides, bottom, etc. If the tape method works, I will be removing the tape and using silicone to finish the outside of the ice maker.
I am so thankful that I came across this video. I completed the ice house fix, and the I've maker had been working flawless for over two weeks now. I haven't had this thing working right for years now, so I am thrilled! I did a couple of things differently however. I did not unplug my fridge. I did the force defrost, and then disassembled the ice maker and removed the motor. I also added sealant to every seam I saw, like on the back wall along the bottom, and on the top left and right. I let the silicone dry for 40 hours before reassemble, since it was drying at a lower temperature. It has worked perfectly! I couldn't be happier. It's worth adding, if you're handy the whole thing, minus the drying time, will take less then an hour. Good luck.
I also sealed all the seams I could find, inside and out -- so glad I did! I couldn't reach the plug so I turned off the circuit breaker switch. I didn't realize how long it would take for everything to dry out and melt.
@@PartsDr @partsdr Completed this entire fix, all steps followed, but its been over 24hrs and I have no ice being produced. Everything is seemingly in working order. The test button "ding dongs" only one time when I press/hold/release. Could you or someone please help me figure out what might be going on?
Wow. Just wow. I have been getting quotes of $500 to fix this with no guarantee. Thank you so much. I will definitely buy parts from you if needed. Update Oct 2023. 3 years later I have not had to defrost my freezer once after doing this. Before I was defrosting the freezer every couple of months. This did the trick. The silicon sealing of the gaps worked. Update: April 2024. This worked for about 3 years and not the ice maker is icing up again. I suppose I need to do this again. I will give it another try and see how it works again. I suppose the silicon has become detached in some areas maybe? I don't know yet. I had the ice maker freeze up twice in 3 weeks and it has not iced up in over 3 years so something is going on. I am still investigating the cause.
PartsDr wasn't the first to pop up in my Google search... but your site has superior clarity when it came down to honing in on the right parts. I ordered the parts in the Samsung service bulletin from PartsDr, including the ice bucket, which broke when I removed it. This video is WAY clearer than the Samsung service bulletin. Nice job... and Thank you.
I did this fix last Saturday and NO ICE BUILDUP! A few weeks ago I had removed all the ice on the unit and it had started to freeze over again in a day or two. Hopefully, this is a sign of good news long term! Also got a similar sealant on amazon for $7 instead of the featured one which was $30+ Thank you!
I cannot express the thanks for the video. I did not have the model number that needed a circuit board so, I did this fix. I planned on doing a deep clean so i just unplugged the frig for 24 hrs and did my clean as well as the sealant and clips. I have not had a frosting issue since!! Literally a $35 fix, Thank You For The Video.
I have listens to several videos on TH-cam before diving into my own icemaker. I found yours to be the easiest to understand and I followed it step by step. Although real life is never as easy as these videos, things went very well and all is reassembled without one problem. I hope this fixes my problem. Thank you so much for a very good instructional video. One bit of info I learned on another video: if you have a clothes steamer use it to defrost the icemaker instead of a hairdryer, works great
Extremely helpful and great camera work. It made it easy to go into unexplored territory. I would like to add that while you have the fridge away from the wall go around to the back and with the same silicone, seal around the electric wires and tubing that enter at the top area of the fridge directly behind where the ice maker is. Hot air from the back area between the wall and the fridge can leak in through the gaps around the holes where those wires go into the housing. If it happens ahain, I will try sealing along the top right edge as well. Ijust read that from one of the other comments. Also, when orderingvthe silicone from Amazon, be advised to ask for white or clear. Mine was black when it arrived. No matter though. No one will see it. Robert
Tommy Garrison I did the repair but did it was fast and dirty. Tried the forced defrost but it did very little defrosting. I ended up using hair dryer (which your not supposed to do). I left all food in place and just took apart the ice maker compartment. I sealed it up inside and outside with a standard silicone. I used a flashlight and could see the gaps that had developed. Didn't wait for it to dry, just put it back together. It took about an hour and than I just plugged it back up. I wasn't really expecting it to work but so far it seems fixed. It used to freeze up every 10 days, but its been 7 weeks since the repair and its working great again. Another little tip. If its hard pulling out your frig to unplug it, just find the circuit breaker and turn it off. I waited to do the repair as I've read where it didn't work for a lot of people. In my case it worked great. Also if it makes a difference, mine worked fine for the 1st four years that we had the frig and than all of a sudden it just started freezing up.
Thanks so much!!! This totally worked for us. The flashlight trick works to show the problem without even taking the motor out, which was helpful to know we were on the right track following your video to fix the problem. It's been two weeks now since sealing the air gap, and we've had no issues with the ice maker.
Nicely filmed and explained, and I followed those instructions to the letter some two years ago. Trouble is, it didn't work despite multiple applications of sealant. Nowadays the ice maker freezes up in a matter of a few weeks, requiring the FD and careful manual removal of the built up ice at intervals dictated by the refrigerator, not by me. In truth, it didn't make a lot of sense that a little sealant along the interior edges would be sufficient to keep out moisture--lots more moisture can easily enter the ice maker via the hopper port. Next refrigerator is definitely not a Samsung or any other with that type of ice maker.
Just sealed my fridge tonight. Awesome video! Love the step by step process! Hopefully I will be enjoying ice again soon without any issues! Really is a shame that Samsung did not seal this properly at the factory! Customers pay good money for their products then have to become you tube repair men or women because they couldn’t do it right! Really Samsung?
Hi, thank you so much for taking the time and effort to produce such a detailed and well explained video. I had ice buildup after the auger motor and icemaker were replaced under warranty. Both units were replaced a second time under warranty because of same reason. In my case, the auger motor fan's plug was rusted because of the ice. One of its tiny fragile plugs broke off because of rust. I replaced both plugs (male and female) from one of the older auger motors, but leaving enough new cable length to route it upwards, away from the bottom part where the ice starts to build. Together with this easy fix using the adhesive sealant, I have seen no ice buildup in the ice maker. Kudos for the great video!
@@DadaIorian yes it has. Sad to inform ice started to build up once again. The ice maker drain, which drains through the auger motor, is frozen. A single ice stalactite then formed from the ice maker drain down to the bottom of the chamber, creating a frozen layer of water between the ice cubes compartment and the bottom of the chamber, sealing it in place. Difficult to know at this moment why it started to build ice up again, it's totally sealed with the special sealant. I also replaced the ice chute gasket as well with a new one. Starting to suspect problem might be further away, either at the front (ice chute flapper not sealing properly), or at the back. I'm trying to figure out a way to confirm if the fan abkve the auger motor is running or not. Regretfully it automatically stops once you open the door and it's super silent. I know that when this fan isn't working, ice builds up. So getting information whether it's running or not is crucial to determine the cause of this ice build-up.
@@LordPBR Thank you for responding! It's quite frustrating as I did a similar fix and I continue to have more ice buildup. Thanks for sharing your insight into other areas to look into!
Looks like there are several band-aid fixes. 1) New auger motor assembly revised with heated drain tube and new muffin fan. 2 ) Y-clips on cooling tube to induce defrosted water on cooling tube to drip at rear side over collection drain. 3) make sure refrig levelling has front slightly higher then back of refrig to encourage defrost water on cooling tube to run to rear where Y-clips help defrosted water to drip over collection drain. I also believe that a timed tray water fill is going to be problematic. Greater water pressure will yield possible overfill of tray. I backed down on my incoming water valve to reduce flow rate which fixed ice maker freeze up but slowed the front water dispensing to unacceptable slow rate. Also, minerals in water can build up in tray causing ice chips and frost to stay stuck in tray, resulting in less tray volume for water refill resulting in overflow of tray. Carbon filter may help reduce mineral build up.
I'm not a technical person, so i bought a flex tape to seal those holes outside the icemaker, instead of taking out the whole thing. It's been 12 hours, and my icemaker is fine.
This was such a helpful video! Unfortunately, I tried to melt my ice with a hair dryer before reading. I hope I didn't ruin anything - it does look like I warped a piece of trim at the top. Once the silicone dries, I will reassemble tomorrow.
I did it, and while opening I discovered that ice clogged the tunnel under the fan, in the Styrofoam between the fan and the cooling body. My guess is that this caused the fan not to circulate internal air, but to suck more leaking air from the outside, and caused more ice to be generated.
Great video with a question? The gasket at the fan housing was peeled back at one corner so in my mind this is also allowing more condensation to build up in the ice maker!! Any thoughts on this or has any one else seen this issue while taking this fix on ??
@@bradd4664 I just tried sealing it today. I promise I'll post back with the results down the road. I didn't use the sealant in the video tho...just regular silicone caulk rated for outdoors (and low odor). And I sealed around the outside...didn't have time to take the whole thing apart.
Thanks for the great video. I fixed mine today but didn't wait for the caulk to cure. It should cure just fine over time as it is rated for sub zero temperatures. I checked this morning and no more ice buildup. I hear that there is a class action lawsuit in the works.
We have a Samsung Chef Collection fridge and the only disappointment is the ice maker... I've got a couple of questions i'm hoping someone can answer. After removing the auger unit there is a large tube that it connects to. The tube in the fridge is frozen solid (the auger was frozen in place too...). What is this tube for? Secondly why not use any silicone sealant to seal the compartment up? Great video and many thanks for posting it!
I noticed when I defrosted mine last night that water ran down the left side wall into the fridge. Had me wondering if this was where the moisture was coming from. Thanks for sharing the video.
@@Wazza722 we've had shelves crack (the plastic edges/corners), we've broken the clear plastic things that hold the milk and juice on the doors (the plastic clips broke off and the piece became useless). We did get all those replaced under warranty, but the warranty is over now so we're SOL if it happens again. The fix for the door things was to just stop buying full gallons of milk. Half gallons only so they come out easily without hitting the plastic and cracking it. Also, the stainless steel isn't too great of a quality. We've had a few spots pitting and rusting. Not bad, but I know where they are and it shouldn't happen at all. Never again, samsung.
Great video on a problem,.The video is straight forward, Thank you. I was wondering when its put in defrost mode does it also put the freezer in the same mode?
Very nicely done - excellent video work and explanations. But can't I just put the sealant around the outside of the left and rear gaps and skip all the dis-assembly/re-assembly?
Hi John, putting the sealant on the inside of the ice maker compartment is how the manufacture recommends to do it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
@@PartsDr Freaking Samsuck needs to fix this known issue for free. They recommend a $45 tube of sealant to fix their POS fridge and disassemble the ice maker. I used a tube of GE 100% silicone sealant from Lowe's for $4 and applied it outside where you shined the flashlight.
I’ve spent hundreds fixing this problem with no luck. The latest “fix” swapped out parts but absolutely no luck. This makes this most sense and I’ll give it a shot before moving this fridge to my shotgun range. Will never buy a Samsung product again.
Would it be possible to apply a "refrigerator compatible" tape, say a half-inch wide, to the outside of the gap where you ran your flashlight to eliminate the need for disassembly?
As many others have said, this is an amazing and helpful video. Thanks! I do have a question. Two or three times I've had ice damming on the right side of the ice maker causing the ice maker to stop working. I've used a long kitchen knife to chop out the ice, but after leaning in your video that any damage to the ice maker destroys the fridge that will not be my approach to repair ever again. Is the gap that you filled with sealant the only cause of ice build-up? If not, can't you check for the gap with a flashlight as you did after just removing the wire housing cover so you know whether or not to continue with the disassembly?
There are multiple things that can cause the ice build up, this is one of the major reasons. See this video for more things to check: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
We put our food in three different coolers. But we did not let it sit for over 24 hours. We used an all-weather silicone that we already had for using in our pool areas, and it dries within 30 minutes. So we gave it an extra hour after the fix, checked it with the flashlight again, and then started putting everything back in the fridge and turned it on. We've had no issues.
I did the fix over the past couple of days. It was perfect timing since my parents are in the middle of moving, so all my stuff is in their new fridge. It’s 20 minutes away, so we’ve been eating out for a couple days.
Good vid, I would not mind knowing what the other functions do, I’ve yet to find a service manual for these. I guess the door ice makers are less prone to this issue?
@@chrislawrence6609 Mine was freezing up every 2 weeks. I did the repair and its about 7 weeks now and still working fine. I check it about once a week and see no signs of it freezing up.
@@DadaIorian No. For some reason it started freezing back up just as bad ,if not worse than it did before. Not only that I've now got the inside of the refrigerator freezing up and I need to put it into manual defrost or else the ice blocks the fan. I've given up and am looking for a new fridge.
I own Samsung for years. Just recently it gave us wet ice cubes, leaking, and freezing problems. I couldn't tell if it is the chute door problem due to scaling buildup. Is it doable to seal the ice maker box from outside? I'm gonna see first if there are gaps by flashing light. If yes, I will try to seal from outside by squeeze stuff like cloth into the gap. The last thing to do might be a new ice maker.
The best way to solve this problem is disconnect the water source, turn off the ice maker, and use it as a second fridge in your garage or basement until the compressor eventually gives out. I just don't know what brand to replace it with.
I used electrical tape. You can buy a white version of the tape online or local hardware store. However, I’m using the black one to “test” if this method works. Taped all around the outside of the ice maker. Top, sides, bottom, etc. If the tape method works, I will be removing the tape and using silicone to finish the outside of the ice maker.
I sealed from below using this smile.amazon.com/gp/product/B01F9HCISU/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 and it worked! No more ice buildup for the last 5 days or so since doing this
I'm a DIYer...But it does feel like I go from fixing one thing to the next almost all year round....and this fix is in my queue...Before I spend an entire weekend doing this whole rain dance, can someone comment on whether this fix worked for good?
Took mine apart today, it’s sort of a bad design. Mainly because the bend you have to put on the coil to remove the tray, then you have to bend the coil back up when reassembling the bottom coil cover. Really dangerous that cause cause the coil to split.
Dear Mr. Part Doctor, on my model Samsung fridge, there is a door compartment with a dedicated seal around it, which seals to the Ice Master ice bucket when left side refrigerator door close. Do you have any idea what the purpose of that is? Might it be to prevent frost build up? Or maybe that small door compartment in fridge acts like a small freezer? I would love to hear any insight you have.
Or perhaps the later part was filmed first, and with the immense amount of details and tricky shots that he was trying to capture, the full production of the video took long enough for his hair to grow out that much.
Update July '24: I have a fridge from 2015 that was already in the house, so I don't have any receipts nor was I the original purchaser. Contacted Samsung on their website via customer support chat and requested service. They arranged for a tech to come out and replace everything, including a new motherboard, for no charge. It was done yesterday. We'll see if it actually fixes the problem. I don't want to take business away from Parts Dr., but if you're watching this video, try contacting Samsung. The tech told me their company does 50+ of these repairs a week. Did this 1 yr ago, worked for a while, now ice buildup again. I have the older ice maker and no "Y" clips (see his other videos about Samsung ice maker problems), so going to make those 2 upgrades and see if that prevents this problem from recurring. (edit - it can take many hours for the ice to melt enough to remove the auger motor assembly, even with fans and low heat)
@@michaelhuynh59 no, but the problems usually happen in the summer when it’s warmer and there’s more opportunity for melting/freezing. I won’t be confident it’s a permanent fix until the end of summer ‘21.
@@DadaIorian nope. Just had to manually defrost it last weekend. At this point I can tell when it’s starting to act “funny” and intervene before it turns into a solid block of ice. It is what it is. I’ve done every possible fix suggested by this channel, which helped, but did not solve the problem. At this point I’m just dreaming of the day I can get a new fridge made by anyone except Samsung.
The best way to fix this problem is to not buy one with an ice maker in the fridge. The design on this one is poor, it needs an additional 1-2 inches of space where the ice flips out of the maker and drops, this will help prevent hang-ups. BTW, I just replaced mine today....Real easy after watching the video; And the ONLY reason I own this thing is because my wife loves the drawers and she doesn't use ice, so I'm screwed, however my 26 year old Sears side-by-side in the basement is still working great and have been using it to make the ice that I transfer to the Samsung...
If I only have a small gap where I can see light, do I really need to wait hours for it to thaw and then another day or so for the sealant to cure? 2 days without a fridge is a rough go with a fridge full of food and 2 small kids :(
This was a helpful video, so thanks and solves the long-term Samsung issue, I hope. Tino, So you and I are asking same question. What do we do for 24 to 48 hours when spoiling food, crying kids and eating out are not options... Note the comment above from Charles Alleyne regarding the Amazon silicone. If you don't want to go with the cheaper Amazon one (we all have our prefs), Home Depot has some low VOC (bad vapors), food grade, cold application (like in freezers), and it has high flexibility. I think most silicone would do, but food grade/low VOC are requirements. Here's a link (and I don't work for them) www.homedepot.com/p/Everkem-10-1-oz-100-Silicone-Sealant-in-Clear-T100C/304577581 Free ship to store and if you spend over $45, free ship to home. Ironically, this is more expensive on Amazon by a bit. I plan to just remove the ice components and carefully use a hair dryer to warm things up, wipe it down with some safe cleaner first (rubbing alcohol I think), then seal it up.
Good video, but are you saying that ice bulidup is a result of air seeping into the ice tray? Is this the only fix or could there be too much water? I was told that there's an orifice that may be letting too much water through and replacing it may do the job, for could this be true? Thanks in advance
Yes the ice buildup can be caused by air seeping into the ice maker compartment. There are many different things that can cause these types of issues. Check out these videos: th-cam.com/video/G85u6X62sPg/w-d-xo.html th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
Ok, I have my sealant and ready to go. Is it possible to turn off the refrigerator section and leave the freezer running? If I don't cure the sealant at room temperature, can I just wait a few extra days for a full cure? Is it possible to tell the coil in the ice maker section to turn off? (I know so many questions ...)
Is it possible to turn off the refrigerator section and leave the freezer running? - Not that we are aware of. Is it possible to tell the coil in the ice maker section to turn off? - Not that we are aware of. If I don't cure the sealant at room temperature, can I just wait a few extra days for a full cure? - We have heard of success from other customers that have done it this way.
Hello, The augur fan has some sort of seal or band preventing humidity to enter it. Ours has one edge missing. Do you sell the strip as a part? Or if there is a suggestion on how to fix that I appreciate your comment.
I have a RF28HDEDBSR/AA that just recently started leaked water from the ice dispenser in the door. It'll drop out and collect in the water tray and then spill to the floor. There is also water visible on the white rubber seal from the ice "chute" to the ice maker inside the door. And the ice stored inside the ice maker tends to be wet and or slushy as it gets closer to the exit point of the ice maker. All other parts of the fridge are working fine. How can this be fixed?
Hi Rajesh, You will want to check the 7 things listed in this video: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html As well as the auger fan motor: th-cam.com/video/7f5L1sbVowc/w-d-xo.html That is where we would start with your problem.
OK, you may have to take something and push at the very bottom of the auger assembly to get it to click in. Merely pushing on the auger metal piece itself may mot push enough at the bottom.
Samsung RS263TDPN refrigerator, Freezer wont cool, fridge side is working, no frost formation on freezer or fridge coils. Sir what do you think the problem is?
i've gone through this repair twice now. it works for a few months but then ice buildup is back. i think my issue is the ice trey doesn't seal on the ice box well enough and there is an air gap. i've sealed the ice box along the left and rear and no light is visible when shining a flashlight. being stuck with a $2,500 fridge that does this is ridiculous. i will be making my own ice in ice treys if i have to, or just keep defrosting the fridge twice a year. you can also knock of the ice buildup about once a week and that keeps it making ice.
In the same boat!! Fuck the Samsung fridge lol. Mine was a 4k fridge and I’ve put many hours into repairing and maintaining. First world problems I guess
My Samsung fridge has both a ice maker in the fridge and in the freezer. Is it possible for me to disconnect the top ice maker and only use the bottom one?
@partsdr Completed this entire fix, all steps followed, but its been over 24hrs and I have no ice being produced. Everything is seemingly in working order. The test button "ding dongs" only one time when I press/hold/release. Could you or someone please help me figure out what might be going on?
This is a common problem with many Samsung refrigerators with this ice maker. This should be recalled by Samsung or they should send a service technician out to make the repair you just showed free of charge because it is a manufacturing defect.
It's hard to say why yours is freezing up after 5 years. We would recommend to try to fix the freezing up issue before replacing the ice maker. Check this video for more things to check: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
Why not just run a bead of silicon down the side and the back of the ice-maker on the outside. Seems to me to be a quicker solution to the air problem.
It’s Samsung’s instructions. I do this for a living and have at least a 100+ of this repair and I seal from the outside in to impregnate the seams. It’s crystal clear so you can’t see it and your blocking the air from the fridge getting in so makes more sense. However there’s a load more to this repair now than just sealing the room. You have clips, a new main control board an updated ice maker and a drain tube for the auger Assy along with fill tube location clearance.But if you go the whole route you should find the information on what kit with what fridge and date it was made or you’ll get the wrong control.
QUESTION: MY ICE MAKER DRAWER WILL NOT COME OUT & I DONT WANT TO FORCE IT OUT & BREAK IT. I THOUGHT IT WAS FROZEN SHUT BCS IT HAS BEEN FREESING OVER ON AND OFF FOR THE LAST YEAR OR TWO. IS THERE A TRICK TO GETTING THE DRAWER TO COME OUT THAT I DO NOT KNOW ABOUT? I HAVE DONE A DEEP DEFROST TWICE FOR 20 MINUTES EACH AND IT HASNT HELPED. THANK YOU
Hi Alex, putting the sealant on the inside of the ice maker compartment is how the manufacture recommends doing it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
I can’t seem to get the motor/auger out. I can get the clip to pop up but is it supposed to stay popped up? I don’t know if it’s still frozen in the back but my motor won’t budge even if i can manage to hold the locking clip up with one hand and pull with the other?
It is most likely frozen in place. Try leaving the doors open with the refrigerator unplugged to let it thaw out before removing it. Make sure to not use any heat sources like a blow dryer as it will warp the plastic and can ruin the refrigerator.
That was the hardest part for me. That’s what I had to do- while propped up with a screwdriver, used a finger to nudge it forward a bit. It took several tries and a lot of bad language.
Why do not seal gaps outside ice box? I mean, instead of removing the ice maker and motor, just use sealant for gaps visible from the side of the refrigerator.
Hi John, putting the sealant on the inside of the ice maker compartment is how the manufacturer recommends doing it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
Do you have any suggestions or ideas regarding an ice maker ( bottom ) on our Samsung mdl # RFG298HDRS. It has stopped making ice. Is there a reset button?
There is a button the on bottom of the freezer ice maker that will usually make the ice maker cycle (dump the ice tray and fill up with water). Most of the time the ice maker itself is usually bad if it's not making ice.
Hi Chris, it could be something else. Samsung can use different combinations for each model refrigerator. If you figure it out please reply with a comment letting us know which model refrigerator you have and which button combination worked for you.
I did the repair but did it was fast and dirty. Tried the forced defrost but it did very little defrosting. I ended up using hair dryer (which your not supposed to do). I left all food in place and just took apart the ice maker compartment. I sealed it up inside and outside with a standard silicone. Didn't wait for it to dry, just put it back togather. It took about an hour and than I just plugged it back up. I wasn't really expecting it to work but so far it seems fixed. It used to freeze up every 10 days, but its been 7 weeks since the repair and its working great again. Another little tip. If its hard pulling out your frig to unplug it, just find the circuit breaker and turn it off.
@@benmironmd Can you provide the path you took to have Samsung to accept and do the replacement? Was it by email or phone? If yes, was was the phone number or email address or online customer support. How did the conversation go that qualified you for the repair? I know it's a lot of questions, but I think a lot of us would like to know and it would be helpful.
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Great repair video. Hey, Samsung....is this what you want your buyers to go through? You can't seal the ice compartment at the factory???
Exactly. Great video but this amount of maintenance is ridiculous. We never had problems like this from our 20+ year old Amana.
Can I just say how much I appreciate all the clear (and tricky) shots you guys got covering all the little details, and with ample lighting. You even put a camera *inside* to show what the auger looks like from behind as you're sliding it in. In particular it was extremely helpful to clearly see the coolant/freon line that was referenced in many other similar videos, but only clearly visible in yours.
So... Thank you!
Thank you! These videos take a lot of time and energy to produce! We are glad you found it helpful!
@@PartsDr all that effort and attention to detail clearly shows through in your videos. Very helpful indeed!
why doesn't Samsung just sell these units with these fixes instead of making the consumer do it themselves AFTER paying them $2,500+ dollars?
There is a class action lawsuit for owners
Two useful tips if I may, You don t need to turn off the fridge for one entire day, which is costly for people who own only one fridge. You can wait only 3 hours enough. This is because Dow Corning sealant specs sheet says 118 minutes to cure. Say 3 hours for safety. second, make sure to wipe the gaps with cotton and dry them with COLD air hair dryer because, if you apply sealant on wet gaps it will not stick and peel out. great video though, thumbs up.
Incredible instructional repair video Ryan. I had succumbed to first defrosting the icemaker section with a Harbor Freight Heat Gun every week followed by buying 10 lbs bags of ice from the local Walmart until I saw this video. I was on the verge of buying a separate ice maker since I like the other features of the Samsung Fridge so much. With your very clear and concise video I was able to first defrost the ice maker chamber with a $14.95 steamer from Walmart. I know you said not to do this but I could not let all my food go to waste by leaving the doors open to defrost for 24 hours and Forced Deforst (DF) doesn't work that well. I've used the heat gun for about 8 months with no exploding freon tubes so the steamer was proposed by a couple of other videos of this matter. After removing the frost build up from the Ice Making Chamber with the water steamer, I cleaned and dried out the compartment followed by applying liberal amounts of SIL-BOND RTV 4500 100% Food Safe Silicone Sealant I purchased on Amazon for $6.95. So for $20.00 I solved the major mistake that Samsung made. Now we have plenty of ice to make our Pina Coladas and other cooling drinks as we stay clear of the Coronavirus. Thanks immensely. The most clear and precise video I have seen on this matter. And I will order from your site when i need items such as the Ice Tray Assembly which upon multiple removals and insertions from heat-gun defrosting, has a few cracks from me forcefully pounding it back into its residence.
Any more issues?
This is the only true solution to this issue. For a long time I looked all over the internet for an answer that made sense on how to fix my ice maker, including all over the Samsung website and all i found was nonsense information, until I came across this tutorial. Kudos to the publisher, I hope many Samsung fridge owners can use this to fix their jammed ice-makers and shame on the Samsung online troubleshooting team wich has no knoledge of the product they are dealing with.
TH-cam Y-Clip Kit fix. Same guy talking, it takes it one step further--when you see it, it will make sense. Some Samsungs now have the y clips installed, you will want to make sure you have them while you are already taking it apart.
Thanks for video. I did not use Silicone for mine I used white gorilla tape along the seam on the outside of the ice box (left bottom, back, and up the right rear of the ice box). It has been a couple of weeks and I have no frost in the ice box! Reason I chose not to do the silicone is because I didn't have another refrigerator to store my food. The tape method took 10 minutes to do from start to finish.
Hey Robert, I was thinking of doing it this way too. What type of Gorilla tape did you use?
I used electrical tape. You can buy a white version of the tape online or local hardware store. However, I’m using the black one to “test” if this method works. Taped all around the outside of the ice maker. Top, sides, bottom, etc. If the tape method works, I will be removing the tape and using silicone to finish the outside of the ice maker.
I am so thankful that I came across this video.
I completed the ice house fix, and the I've maker had been working flawless for over two weeks now. I haven't had this thing working right for years now, so I am thrilled!
I did a couple of things differently however. I did not unplug my fridge. I did the force defrost, and then disassembled the ice maker and removed the motor. I also added sealant to every seam I saw, like on the back wall along the bottom, and on the top left and right.
I let the silicone dry for 40 hours before reassemble, since it was drying at a lower temperature.
It has worked perfectly! I couldn't be happier. It's worth adding, if you're handy the whole thing, minus the drying time, will take less then an hour.
Good luck.
Nice job on the repair! Thanks for the feedback!
I also sealed all the seams I could find, inside and out -- so glad I did! I couldn't reach the plug so I turned off the circuit breaker switch. I didn't realize how long it would take for everything to dry out and melt.
@@PartsDr @partsdr Completed this entire fix, all steps followed, but its been over 24hrs and I have no ice being produced. Everything is seemingly in working order. The test button "ding dongs" only one time when I press/hold/release. Could you or someone please help me figure out what might be going on?
Any more issues?
How successful has the sealing been 7 months later?
Wow. Just wow. I have been getting quotes of $500 to fix this with no guarantee. Thank you so much. I will definitely buy parts from you if needed. Update Oct 2023. 3 years later I have not had to defrost my freezer once after doing this. Before I was defrosting the freezer every couple of months. This did the trick. The silicon sealing of the gaps worked.
Update: April 2024. This worked for about 3 years and not the ice maker is icing up again. I suppose I need to do this again. I will give it another try and see how it works again. I suppose the silicon has become detached in some areas maybe? I don't know yet. I had the ice maker freeze up twice in 3 weeks and it has not iced up in over 3 years so something is going on. I am still investigating the cause.
Great! You should be able to save yourself quite a bit of money by doing it yourself!
PartsDr wasn't the first to pop up in my Google search... but your site has superior clarity when it came down to honing in on the right parts. I ordered the parts in the Samsung service bulletin from PartsDr, including the ice bucket, which broke when I removed it. This video is WAY clearer than the Samsung service bulletin. Nice job... and Thank you.
I did this fix last Saturday and NO ICE BUILDUP! A few weeks ago I had removed all the ice on the unit and it had started to freeze over again in a day or two. Hopefully, this is a sign of good news long term! Also got a similar sealant on amazon for $7 instead of the featured one which was $30+ Thank you!
Any update?
Any more issues?
Can you link the sealant you got on amazon - also can you explain how you dealt with all the food you had in the fridge while this was being fixed.
I cannot express the thanks for the video.
I did not have the model number that needed a circuit board so, I did this fix.
I planned on doing a deep clean so i just unplugged the frig for 24 hrs and did my clean as well as the sealant and clips. I have not had a frosting issue since!! Literally a $35 fix, Thank You For The Video.
Nice job with the repair! Thanks for sharing!
I have listens to several videos on TH-cam before diving into my own icemaker. I found yours to be the easiest to understand and I followed it step by step. Although real life is never as easy as these videos, things went very well and all is reassembled without one problem. I hope this fixes my problem. Thank you so much for a very good instructional video. One bit of info I learned on another video: if you have a clothes steamer use it to defrost the icemaker instead of a hairdryer, works great
Thanks for the feedback!
Any more issues?
Extremely helpful and great camera work. It made it easy to go into unexplored territory.
I would like to add that while you have the fridge away from the wall go around to the back and with the same silicone, seal around the electric wires and tubing that enter at the top area of the fridge directly behind where the ice maker is. Hot air from the back area between the wall and the fridge can leak in through the gaps around the holes where those wires go into the housing. If it happens ahain, I will try sealing along the top right edge as well. Ijust read that from one of the other comments. Also, when orderingvthe silicone from Amazon, be advised to ask for white or clear. Mine was black when it arrived. No matter though. No one will see it.
Robert
Thanks for the tips!
Tommy Garrison
I did the repair but did it was fast and dirty. Tried the forced defrost but it did very little defrosting. I ended up using hair dryer (which your not supposed to do). I left all food in place and just took apart the ice maker compartment. I sealed it up inside and outside with a standard silicone. I used a flashlight and could see the gaps that had developed. Didn't wait for it to dry, just put it back together. It took about an hour and than I just plugged it back up. I wasn't really expecting it to work but so far it seems fixed. It used to freeze up every 10 days, but its been 7 weeks since the repair and its working great again. Another little tip. If its hard pulling out your frig to unplug it, just find the circuit breaker and turn it off. I waited to do the repair as I've read where it didn't work for a lot of people. In my case it worked great. Also if it makes a difference, mine worked fine for the 1st four years that we had the frig and than all of a sudden it just started freezing up.
Excellent step-by-step! Waited for cold temperatures and just put everything outside.
Smart move!
Thanks so much!!! This totally worked for us.
The flashlight trick works to show the problem without even taking the motor out, which was helpful to know we were on the right track following your video to fix the problem.
It's been two weeks now since sealing the air gap, and we've had no issues with the ice maker.
I see your comment was a year ago. Did you even have this issue again or did the fix work foe good?
that's what i thought
Nicely filmed and explained, and I followed those instructions to the letter some two years ago. Trouble is, it didn't work despite multiple applications of sealant. Nowadays the ice maker freezes up in a matter of a few weeks, requiring the FD and careful manual removal of the built up ice at intervals dictated by the refrigerator, not by me. In truth, it didn't make a lot of sense that a little sealant along the interior edges would be sufficient to keep out moisture--lots more moisture can easily enter the ice maker via the hopper port. Next refrigerator is definitely not a Samsung or any other with that type of ice maker.
Just sealed my fridge tonight. Awesome video! Love the step by step process! Hopefully I will be enjoying ice again soon without any issues! Really is a shame that Samsung did not seal this properly at the factory! Customers pay good money for their products then have to become you tube repair men or women because they couldn’t do it right! Really Samsung?
Any more issues?
Yes did it work….?
Has it frozen over again?
Hi, thank you so much for taking the time and effort to produce such a detailed and well explained video. I had ice buildup after the auger motor and icemaker were replaced under warranty. Both units were replaced a second time under warranty because of same reason. In my case, the auger motor fan's plug was rusted because of the ice. One of its tiny fragile plugs broke off because of rust. I replaced both plugs (male and female) from one of the older auger motors, but leaving enough new cable length to route it upwards, away from the bottom part where the ice starts to build. Together with this easy fix using the adhesive sealant, I have seen no ice buildup in the ice maker. Kudos for the great video!
Nice job fixing it yourself!
Has it started to build up again? I did the same fix and everything froze over again
@@DadaIorian yes it has. Sad to inform ice started to build up once again. The ice maker drain, which drains through the auger motor, is frozen. A single ice stalactite then formed from the ice maker drain down to the bottom of the chamber, creating a frozen layer of water between the ice cubes compartment and the bottom of the chamber, sealing it in place. Difficult to know at this moment why it started to build ice up again, it's totally sealed with the special sealant. I also replaced the ice chute gasket as well with a new one. Starting to suspect problem might be further away, either at the front (ice chute flapper not sealing properly), or at the back.
I'm trying to figure out a way to confirm if the fan abkve the auger motor is running or not. Regretfully it automatically stops once you open the door and it's super silent. I know that when this fan isn't working, ice builds up. So getting information whether it's running or not is crucial to determine the cause of this ice build-up.
@@LordPBR Thank you for responding! It's quite frustrating as I did a similar fix and I continue to have more ice buildup.
Thanks for sharing your insight into other areas to look into!
Looks like there are several band-aid fixes. 1) New auger motor assembly revised with heated drain tube and new muffin fan. 2 ) Y-clips on cooling tube to induce defrosted water on cooling tube to drip at rear side over collection drain. 3) make sure refrig levelling has front slightly higher then back of refrig to encourage defrost water on cooling tube to run to rear where Y-clips help defrosted water to drip over collection drain.
I also believe that a timed tray water fill is going to be problematic. Greater water pressure will yield possible overfill of tray. I backed down on my incoming water valve to reduce flow rate which fixed ice maker freeze up but slowed the front water dispensing to unacceptable slow rate. Also, minerals in water can build up in tray causing ice chips and frost to stay stuck in tray, resulting in less tray volume for water refill resulting in overflow of tray. Carbon filter may help reduce mineral build up.
I'm not a technical person, so i bought a flex tape to seal those holes outside the icemaker, instead of taking out the whole thing. It's been 12 hours, and my icemaker is fine.
It's been 5 months now, how is it?
This was such a helpful video! Unfortunately, I tried to melt my ice with a hair dryer before reading. I hope I didn't ruin anything - it does look like I warped a piece of trim at the top. Once the silicone dries, I will reassemble tomorrow.
Update?
Did this work?
Thank you so much. The leak was such a pain. Samsung was not helpful. This completely solved my problem.
Awesome! Nice job on the repair!
I did it, and while opening I discovered that ice clogged the tunnel under the fan, in the Styrofoam between the fan and the cooling body. My guess is that this caused the fan not to circulate internal air, but to suck more leaking air from the outside, and caused more ice to be generated.
Good catch on finding that! Your explanation makes perfect sense. Thanks for sharing!
Any more issues?
Best repair video ever. Followed instructions and was an easy fix. Thanks for posting
Awesome!
Great video with a question? The gasket at the fan housing was peeled back at one corner so in my mind this is also allowing more condensation to build up in the ice maker!! Any thoughts on this or has any one else seen this issue while taking this fix on ??
This was incredibly helpful. My son and I were able to complete the fix. Now crossed fingers for ice without defrosting!
Awesome! 🙂
@@PartsDr Crisp ice cubes all day! I am SO grateful you posted this.
Any more issues?
@@bradd4664 I just tried sealing it today. I promise I'll post back with the results down the road. I didn't use the sealant in the video tho...just regular silicone caulk rated for outdoors (and low odor). And I sealed around the outside...didn't have time to take the whole thing apart.
@@mikel646Update?
What are you guys doing with all your food for 2 days while you do this fix?
Im about to do it luckily i have an extrarefrigerator but that is really bad for the people that don’t
This works!!!.... Thanks Ryan.... I applied the silicone to the outside of the ice box too...
Awesome! Great job on the repair!
Any more issues?
Has it solved the problem completely since you added the silicone sealant?
Thanks for the great video. I fixed mine today but didn't wait for the caulk to cure. It should cure just fine over time as it is rated for sub zero temperatures. I checked this morning and no more ice buildup. I hear that there is a class action lawsuit in the works.
I sure hope there's a class action suit, but we probably no longer qualify because we mucked with it...lol.
We have a Samsung Chef Collection fridge and the only disappointment is the ice maker... I've got a couple of questions i'm hoping someone can answer. After removing the auger unit there is a large tube that it connects to. The tube in the fridge is frozen solid (the auger was frozen in place too...). What is this tube for? Secondly why not use any silicone sealant to seal the compartment up?
Great video and many thanks for posting it!
I noticed when I defrosted mine last night that water ran down the left side wall into the fridge. Had me wondering if this was where the moisture was coming from.
Thanks for sharing the video.
I'll do this the moment Samsung sells this unit for $1,100.00 less to offset this fiasco procedure!! SAMSUNG you have GOT to be kidding!!!!
I'll never buy a Samsung fridge again. This isn't the only issue I've ran into.
What are the issues?
@@Wazza722 we've had shelves crack (the plastic edges/corners), we've broken the clear plastic things that hold the milk and juice on the doors (the plastic clips broke off and the piece became useless). We did get all those replaced under warranty, but the warranty is over now so we're SOL if it happens again. The fix for the door things was to just stop buying full gallons of milk. Half gallons only so they come out easily without hitting the plastic and cracking it.
Also, the stainless steel isn't too great of a quality. We've had a few spots pitting and rusting. Not bad, but I know where they are and it shouldn't happen at all.
Never again, samsung.
Great video on a problem,.The video is straight forward, Thank you. I was wondering when its put in defrost mode does it also put the freezer in the same mode?
Yes it does.
Thank you for the good video!!!
My question is why did Samsung fix the gap at the first place???
Is this a poor design of Samsung's engineering????
We don't know 🤷♂️
Very well done video/instructions. I did the mod and waiting to see if ice maker will work properly.
Great! Let us know how it works for you.
How did this work for you?
@@mikepisano5963 I went back and sealed with silicone where the water line comes in the back. Seems better but still a lame ice maker. Samsuck
greatwhitewing yup. I’ll give it a try tomorrow. Thanks.
@@greatwhitewingDid that fix work long-term?
Very nicely done - excellent video work and explanations. But can't I just put the sealant around the outside of the left and rear gaps and skip all the dis-assembly/re-assembly?
Hi John, putting the sealant on the inside of the ice maker compartment is how the manufacture recommends to do it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
@@PartsDr Freaking Samsuck needs to fix this known issue for free. They recommend a $45 tube of sealant to fix their POS fridge and disassemble the ice maker. I used a tube of GE 100% silicone sealant from Lowe's for $4 and applied it outside where you shined the flashlight.
I’ve spent hundreds fixing this problem with no luck. The latest “fix” swapped out parts but absolutely no luck. This makes this most sense and I’ll give it a shot before moving this fridge to my shotgun range. Will never buy a Samsung product again.
R T hi:). How is your ice maker holding up with applying the sealant on the outside?
Has anyone has any luck with applying sealant on the outside of the ice maker? I don’t have a place to put my cold food :/
I had some repair men do this same repair. This only worked for about a year and started doing the same thing after. I am now out of warranty.
Would it be possible to apply a "refrigerator compatible" tape, say a half-inch wide, to the outside of the gap where you ran your flashlight to eliminate the need for disassembly?
I was thinking the same thing. Anybody try this ?
awesome DIY video...you need to do auto repair videos...
We are glad you found it helpful! 🙂
Pay thru the ass and get a poorly sealed ice maker. Thanks Samsung. The beeping during defrost will drive you bananas
As many others have said, this is an amazing and helpful video. Thanks! I do have a question.
Two or three times I've had ice damming on the right side of the ice maker causing the ice maker to stop working. I've used a long kitchen knife to chop out the ice, but after leaning in your video that any damage to the ice maker destroys the fridge that will not be my approach to repair ever again.
Is the gap that you filled with sealant the only cause of ice build-up? If not, can't you check for the gap with a flashlight as you did after just removing the wire housing cover so you know whether or not to continue with the disassembly?
There are multiple things that can cause the ice build up, this is one of the major reasons. See this video for more things to check: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
So - what do you do with all your food for 30 hours?
He meant dont put the ice maker back together for 24 hours.
We put our food in three different coolers. But we did not let it sit for over 24 hours. We used an all-weather silicone that we already had for using in our pool areas, and it dries within 30 minutes. So we gave it an extra hour after the fix, checked it with the flashlight again, and then started putting everything back in the fridge and turned it on. We've had no issues.
I did the fix over the past couple of days. It was perfect timing since my parents are in the middle of moving, so all my stuff is in their new fridge. It’s 20 minutes away, so we’ve been eating out for a couple days.
Very thorough ..... thank you for posting.
We are glad you found it helpful!
Good vid, I would not mind knowing what the other functions do, I’ve yet to find a service manual for these. I guess the door ice makers are less prone to this issue?
Has this been proven to actually work in the long term, i.e. 6 months
I just did this to mine. 6 weeks later and it's frozen over again. Worst fridge ever
@@chrislawrence6609 Mine was freezing up every 2 weeks. I did the repair and its about 7 weeks now and still working fine. I check it about once a week and see no signs of it freezing up.
@@tommygarrison1992Thanks for the update! Has it continued to work over the past 2 years?
@@DadaIorian No. For some reason it started freezing back up just as bad ,if not worse than it did before. Not only that I've now got the inside of the refrigerator freezing up and I need to put it into manual defrost or else the ice blocks the fan. I've given up and am looking for a new fridge.
I own Samsung for years. Just recently it gave us wet ice cubes, leaking, and freezing problems. I couldn't tell if it is the chute door problem due to scaling buildup. Is it doable to seal the ice maker box from outside? I'm gonna see first if there are gaps by flashing light. If yes, I will try to seal from outside by squeeze stuff like cloth into the gap. The last thing to do might be a new ice maker.
The best way to solve this problem is disconnect the water source, turn off the ice maker, and use it as a second fridge in your garage or basement until the compressor eventually gives out. I just don't know what brand to replace it with.
Thank you . maybe i am having this problem now , will do as what you say
👍
Great video. Thank you.
I used electrical tape. You can buy a white version of the tape online or local hardware store. However, I’m using the black one to “test” if this method works. Taped all around the outside of the ice maker. Top, sides, bottom, etc. If the tape method works, I will be removing the tape and using silicone to finish the outside of the ice maker.
Did it work? I was thinking of doing the same thing, white electrical tape around the outside to avoid complete disassembly.
Why not seal it from below without having to disassemble everything?
from our observations, the sealant seems to be a lower viscosity that uses gravity to pull it down into the seams and help it seal better.
I sealed from below using this smile.amazon.com/gp/product/B01F9HCISU/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 and it worked! No more ice buildup for the last 5 days or so since doing this
jamie pup ice maker still holding up ?
I just bought one. Would void the warranty if I did this?
jamie pup how’s the going? Did it freeze back up?
Can I use aluminium insulation tape instead the silicone so I don't need to off power for 24 hr ?
I'm a DIYer...But it does feel like I go from fixing one thing to the next almost all year round....and this fix is in my queue...Before I spend an entire weekend doing this whole rain dance, can someone comment on whether this fix worked for good?
Excellent thank you!!
You're welcome!
Excellent video
Thank you!
Took mine apart today, it’s sort of a bad design. Mainly because the bend you have to put on the coil to remove the tray, then you have to bend the coil back up when reassembling the bottom coil cover. Really dangerous that cause cause the coil to split.
great instructions, but it's terrible that you need to be without a fridge for over a day in order to fix the issue.
Dear Mr. Part Doctor, on my model Samsung fridge, there is a door compartment with a dedicated seal around it, which seals to the Ice Master ice bucket when left side refrigerator door close. Do you have any idea what the purpose of that is? Might it be to prevent frost build up? Or maybe that small door compartment in fridge acts like a small freezer? I would love to hear any insight you have.
Thank you for a great video.I resealed it and I hope it works.
Great! Let us know how it works for you.
Dude got a haircut in one minute in the middle of the video! From 2:11 to 3:12
Well, he did have to wait for it to re-cool after the repairs. Perhaps what he made from the video afforded him that slick trim job.
Or perhaps the later part was filmed first, and with the immense amount of details and tricky shots that he was trying to capture, the full production of the video took long enough for his hair to grow out that much.
Update July '24: I have a fridge from 2015 that was already in the house, so I don't have any receipts nor was I the original purchaser. Contacted Samsung on their website via customer support chat and requested service. They arranged for a tech to come out and replace everything, including a new motherboard, for no charge. It was done yesterday. We'll see if it actually fixes the problem. I don't want to take business away from Parts Dr., but if you're watching this video, try contacting Samsung. The tech told me their company does 50+ of these repairs a week.
Did this 1 yr ago, worked for a while, now ice buildup again. I have the older ice maker and no "Y" clips (see his other videos about Samsung ice maker problems), so going to make those 2 upgrades and see if that prevents this problem from recurring. (edit - it can take many hours for the ice to melt enough to remove the auger motor assembly, even with fans and low heat)
With the 2 upgrades, are you still experiencing this issue?
@@michaelhuynh59 no, but the problems usually happen in the summer when it’s warmer and there’s more opportunity for melting/freezing. I won’t be confident it’s a permanent fix until the end of summer ‘21.
@@mkoditek thanks for the reply!
@@mkoditekDid it hold up?
@@DadaIorian nope. Just had to manually defrost it last weekend. At this point I can tell when it’s starting to act “funny” and intervene before it turns into a solid block of ice. It is what it is. I’ve done every possible fix suggested by this channel, which helped, but did not solve the problem. At this point I’m just dreaming of the day I can get a new fridge made by anyone except Samsung.
The best way to fix this problem is to not buy one with an ice maker in the fridge. The design on this one is poor, it needs an additional 1-2 inches of space where the ice flips out of the maker and drops, this will help prevent hang-ups. BTW, I just replaced mine today....Real easy after watching the video; And the ONLY reason I own this thing is because my wife loves the drawers and she doesn't use ice, so I'm screwed, however my 26 year old Sears side-by-side in the basement is still working great and have been using it to make the ice that I transfer to the Samsung...
If I only have a small gap where I can see light, do I really need to wait hours for it to thaw and then another day or so for the sealant to cure? 2 days without a fridge is a rough go with a fridge full of food and 2 small kids :(
This was a helpful video, so thanks and solves the long-term Samsung issue, I hope.
Tino,
So you and I are asking same question. What do we do for 24 to 48 hours when spoiling food, crying kids and eating out are not options...
Note the comment above from Charles Alleyne regarding the Amazon silicone.
If you don't want to go with the cheaper Amazon one (we all have our prefs), Home Depot has some low VOC (bad vapors), food grade, cold application (like in freezers), and it has high flexibility. I think most silicone would do, but food grade/low VOC are requirements.
Here's a link (and I don't work for them) www.homedepot.com/p/Everkem-10-1-oz-100-Silicone-Sealant-in-Clear-T100C/304577581
Free ship to store and if you spend over $45, free ship to home.
Ironically, this is more expensive on Amazon by a bit.
I plan to just remove the ice components and carefully use a hair dryer to warm things up, wipe it down with some safe cleaner first (rubbing alcohol I think), then seal it up.
Good video, but are you saying that ice bulidup is a result of air seeping into the ice tray? Is this the only fix or could there be too much water? I was told that there's an orifice that may be letting too much water through and replacing it may do the job, for could this be true? Thanks in advance
Yes the ice buildup can be caused by air seeping into the ice maker compartment. There are many different things that can cause these types of issues. Check out these videos:
th-cam.com/video/G85u6X62sPg/w-d-xo.html
th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
So while it's in forced defrost (FD) does it really have to beep for 20 minutes???
Yes that is correct.
Why not add the Y-clips that you mention in another video while the ice maker is already disassembled?
Why can’t the sealant be applied on the outside of the ice compartment around the bottom?
Ok, I have my sealant and ready to go. Is it possible to turn off the refrigerator section and leave the freezer running? If I don't cure the sealant at room temperature, can I just wait a few extra days for a full cure? Is it possible to tell the coil in the ice maker section to turn off? (I know so many questions ...)
Great video by the way @partsdr #partsdr
Is it possible to turn off the refrigerator section and leave the freezer running? - Not that we are aware of.
Is it possible to tell the coil in the ice maker section to turn off? - Not that we are aware of.
If I don't cure the sealant at room temperature, can I just wait a few extra days for a full cure? - We have heard of success from other customers that have done it this way.
Hello,
The augur fan has some sort of seal or band preventing humidity to enter it. Ours has one edge missing. Do you sell the strip as a part? Or if there is a suggestion on how to fix that I appreciate your comment.
I have a RF28HDEDBSR/AA that just recently started leaked water from the ice dispenser in the door. It'll drop out and collect in the water tray and then spill to the floor. There is also water visible on the white rubber seal from the ice "chute" to the ice maker inside the door. And the ice stored inside the ice maker tends to be wet and or slushy as it gets closer to the exit point of the ice maker.
All other parts of the fridge are working fine. How can this be fixed?
Hi Rajesh,
You will want to check the 7 things listed in this video: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
As well as the auger fan motor: th-cam.com/video/7f5L1sbVowc/w-d-xo.html
That is where we would start with your problem.
I am having a helova time getting that auger motor to go all the way to “click into place.” What could be the issue?
OK, you may have to take something and push at the very bottom of the auger assembly to get it to click in. Merely pushing on the auger metal piece itself may mot push enough at the bottom.
Samsung RS263TDPN refrigerator, Freezer wont cool, fridge side is working, no frost formation on freezer or fridge coils. Sir what do you think the problem is?
i've gone through this repair twice now. it works for a few months but then ice buildup is back. i think my issue is the ice trey doesn't seal on the ice box well enough and there is an air gap. i've sealed the ice box along the left and rear and no light is visible when shining a flashlight. being stuck with a $2,500 fridge that does this is ridiculous. i will be making my own ice in ice treys if i have to, or just keep defrosting the fridge twice a year. you can also knock of the ice buildup about once a week and that keeps it making ice.
In the same boat!! Fuck the Samsung fridge lol. Mine was a 4k fridge and I’ve put many hours into repairing and maintaining. First world problems I guess
Excellent Video, thanks for sharing
We are glad you found it helpful!
My Samsung fridge has both a ice maker in the fridge and in the freezer. Is it possible for me to disconnect the top ice maker and only use the bottom one?
@partsdr Completed this entire fix, all steps followed, but its been over 24hrs and I have no ice being produced. Everything is seemingly in working order. The test button "ding dongs" only one time when I press/hold/release. Could you or someone please help me figure out what might be going on?
Same here. Please help!
This is a common problem with many Samsung refrigerators with this ice maker. This should be recalled by Samsung or they should send a service technician out to make the repair you just showed free of charge because it is a manufacturing defect.
Would bending the element/coil a set number of times defrosting often cause any issue like it snapping?
would it be possible to to avoid taking it apart and just put the sealant on the refrigerator side where you were shining the light?
From our observations, the sealant seems to be a lower viscosity that uses gravity to pull it down into the seams and help it seal better.
Question for Parts Doctor. Why would this problem of the ice maker freezing up occur after 5 years? Should I consider replacement ice maker? Thanks
It's hard to say why yours is freezing up after 5 years. We would recommend to try to fix the freezing up issue before replacing the ice maker. Check this video for more things to check: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
Do you know the key combination for RF28K9380SR for forced defrost? Neither of the ones in your video worked
Why not just run a bead of silicon down the side and the back of the ice-maker on the outside. Seems to me to be a quicker solution to the air problem.
It’s Samsung’s instructions. I do this for a living and have at least a 100+ of this repair and I seal from the outside in to impregnate the seams. It’s crystal clear so you can’t see it and your blocking the air from the fridge getting in so makes more sense. However there’s a load more to this repair now than just sealing the room. You have clips, a new main control board an updated ice maker and a drain tube for the auger Assy along with fill tube location clearance.But if you go the whole route you should find the information on what kit with what fridge and date it was made or you’ll get the wrong control.
Any idea what causes this to happen?
I pushed the freezer and light button. Know my fridge is beeping constantly. How do I stop it?
Same
@@sarahkimmel353 I unplugged mine for a few minutes and it stopped when I plugged it back in.
QUESTION: MY ICE MAKER DRAWER WILL NOT COME OUT & I DONT WANT TO FORCE IT OUT & BREAK IT. I THOUGHT IT WAS FROZEN SHUT BCS IT HAS BEEN FREESING OVER ON AND OFF FOR THE LAST YEAR OR TWO. IS THERE A TRICK TO GETTING THE DRAWER TO COME OUT THAT I DO NOT KNOW ABOUT? I HAVE DONE A DEEP DEFROST TWICE FOR 20 MINUTES EACH AND IT HASNT HELPED. THANK YOU
Unplug it and leave the doors open for 24 hours.
What if I just seal the outside of the ice master without taking the entire thing apart? Same result? Fixed?
Hi Alex, putting the sealant on the inside of the ice maker compartment is how the manufacture recommends doing it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
Thanks but sealed inside & outside air gaps but still have to defrost 1-2 a month !
Hi, you might want to check some of the other things listed in this video here: th-cam.com/video/EdNAhCxIoGk/w-d-xo.html
I can’t seem to get the motor/auger out. I can get the clip to pop up but is it supposed to stay popped up? I don’t know if it’s still frozen in the back but my motor won’t budge even if i can manage to hold the locking clip up with one hand and pull with the other?
It is most likely frozen in place. Try leaving the doors open with the refrigerator unplugged to let it thaw out before removing it. Make sure to not use any heat sources like a blow dryer as it will warp the plastic and can ruin the refrigerator.
That was the hardest part for me. That’s what I had to do- while propped up with a screwdriver, used a finger to nudge it forward a bit. It took several tries and a lot of bad language.
I can not find the force defrost function at all. I've looked all over the interwebs and no combination of buttons brings up the menu.
Why do not seal gaps outside ice box? I mean, instead of removing the ice maker and motor, just use sealant for gaps visible from the side of the refrigerator.
Hi John, putting the sealant on the inside of the ice maker compartment is how the manufacturer recommends doing it. From using the adhesive ourselves we found it runnier than a standard silicone adhesive most people are used to. If you tried to apply this silicone on the outside it would probably just run down and not seal very well. We think that this also helps it seal better when used on the inside of the compartment as the sealant will seep into the cracks causing a better seal.
Do you have any suggestions or ideas regarding an ice maker ( bottom ) on our Samsung mdl # RFG298HDRS. It has stopped making ice. Is there a reset button?
There is a button the on bottom of the freezer ice maker that will usually make the ice maker cycle (dump the ice tray and fill up with water). Most of the time the ice maker itself is usually bad if it's not making ice.
Great video!
I am going to try it
I just put it all back together. Hope it wil work.
Ice machine is working again. Hope it will not freeze....
I have a four door flex and the freezer+lighting combo doesn't work. There is no energy button. Could it be something else?
Hi Chris, it could be something else. Samsung can use different combinations for each model refrigerator. If you figure it out please reply with a comment letting us know which model refrigerator you have and which button combination worked for you.
Freezer + Flexzone 8 sec
How can you do this if you have a freezer full of food?
Put your food in some coolers with ice?
I did the repair but did it was fast and dirty. Tried the forced defrost but it did very little defrosting. I ended up using hair dryer (which your not supposed to do). I left all food in place and just took apart the ice maker compartment. I sealed it up inside and outside with a standard silicone. Didn't wait for it to dry, just put it back togather. It took about an hour and than I just plugged it back up. I wasn't really expecting it to work but so far it seems fixed. It used to freeze up every 10 days, but its been 7 weeks since the repair and its working great again. Another little tip. If its hard pulling out your frig to unplug it, just find the circuit breaker and turn it off.
@@tommygarrison1992 Hey Samsung is doing it for free now - they came and did it for me no questions asked.
@@benmironmd Can you provide the path you took to have Samsung to accept and do the replacement? Was it by email or phone? If yes, was was the phone number or email address or online customer support. How did the conversation go that qualified you for the repair? I know it's a lot of questions, but I think a lot of us would like to know and it would be helpful.
Why not put a seal on the outside?
From our observations, the sealant seems to be a lower viscosity that uses gravity to pull it down into the seams and help it seal better.
Is there another kind of glue that's just like the asi 502
wow they were throwing away over that? shameful they missed it to begin with. although it doesnt surprise me. all my samsung appliances fail