3 Negotiation Mistakes That Are Hurting Your Deals | Chris Voss

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  • เผยแพร่เมื่อ 3 ก.พ. 2025

ความคิดเห็น • 96

  • @richers99
    @richers99 ปีที่แล้ว +11

    Totally agreed. Customer service people who mindlessly respond with “I understand” when I express a concern on a situation has become one of my many pet peeves.

  • @roboliver9980
    @roboliver9980 11 หลายเดือนก่อน +5

    That’s a valid point about listening to respond and useful to life beyond negotiation.

  • @jabezkikurui
    @jabezkikurui ปีที่แล้ว +1

    I'm from kenya 🇰🇪 and it seems you are the kind of persom that would look to hear 'that's right' from the person you're talking to just to make them feel understood.

  • @CriminalScrutinyTV
    @CriminalScrutinyTV 3 ปีที่แล้ว +14

    This guy is the man, this information is so crucial I don’t think people get how crucial it is.

    • @meltherecafe2394
      @meltherecafe2394 10 หลายเดือนก่อน

      we get it.

    • @bend3rbot
      @bend3rbot หลายเดือนก่อน

      He doesn't present cohesive structures of explanation to his concepts though, one example is so annoying because my brain is immediately focussing on all the scenarios where the example doesn't apply

  • @munyabrownn
    @munyabrownn 2 ปีที่แล้ว +1

    The way you speak alone is enough to capture me... Thank you for the channel. It has helped me a lot in my businesses

    • @NegotiationMastery
      @NegotiationMastery  2 ปีที่แล้ว

      Glad we can help! For more incredible and ground breaking information visit our website www.blackswanltd.com. Thank you for watching!

  • @sbmh2001
    @sbmh2001 3 ปีที่แล้ว +25

    Great video, Chris!
    A video with tips on negotiating with Narssicists would be great!

    • @margaretk5783
      @margaretk5783 2 ปีที่แล้ว

      No shit Sherlock! That would be great!

    • @HowtoRestoreHeadlights
      @HowtoRestoreHeadlights ปีที่แล้ว +3

      Best way to negotiate with a narcissist is to delete their contact from your phone.

    • @andyn6053
      @andyn6053 10 หลายเดือนก่อน +1

      what if the narcissist is your boss?
      @@HowtoRestoreHeadlights

  • @bubbles7806
    @bubbles7806 3 ปีที่แล้ว +10

    Happy Thanksgiving Chris and Brandon. "Voss is Boss". My gift to you.

  • @sinasasanifard6176
    @sinasasanifard6176 หลายเดือนก่อน

    I'm a salesman, today I tried the "is now a bad time to talk" majority of the responses was "no" and it got their undivided attention. Those who said "yes" recommended a time when they'd be available to speak, with the exception of one who was no longer looking for my product.
    Looking forward to trying the other methods.

  • @jt4369
    @jt4369 3 ปีที่แล้ว +10

    Thanks, Chris. As someone who is more inclined towards engineering and philosophy, this all makes complete sense: I've been doing pretty much exactly the opposite of what I'm "supposed" to be doing. Basically, this tells me that sincerity and honesty are not sought. Says a lot about human beings.

  • @shaundowling
    @shaundowling 2 ปีที่แล้ว +4

    I like these negotiation tips Chris. Thanks. One thing you should consider is that the majority of people in the world who negotiate in English are not 100% fluent in understanding. And I would suggest that negotiation between different cultures requires a more subtle view in able to teach people these strategies. Listening to understand is the first step for many non English speakers, then a listening to respond is the second. Time is needed and also time to think is a strategy we can benefit from. There was an article in the economist a few years ago explain the different cultures and strategies used by people whose first language is not English, which its about 90% or all people who need to negotiate I would guess, in the world. The article showed how much better non natives are at negotiating. Sorry I do not have the link but I used it with my diplomats. Listening requires an aspect of thought and silence or pausing, for want of a better word, and I would like to know, as a negotiation strategy, if you have anything that could help these people. Thanks again.

  • @SwarfcastPodcast
    @SwarfcastPodcast 3 ปีที่แล้ว +2

    "Yes" Bad! No "good"! I use this every day! "I understand" so true.

  • @gabigabi9248
    @gabigabi9248 3 ปีที่แล้ว +10

    Been a Black Swan student for a while and I still make these mistakes.

    • @ury2936
      @ury2936 2 ปีที่แล้ว

      What is the collor of a young black swan?

  • @donnalesiv5079
    @donnalesiv5079 2 ปีที่แล้ว +1

    True. Don't you hate it when someone is only listening to respond.

  • @Dabu-Dabu
    @Dabu-Dabu 3 ปีที่แล้ว +15

    This stuff is awesome. I've been droping No oriented questions at work; looks like stuff that previously wouldn't even budge, way above my paygrade will now change signifficantly (it was about delegating entire process to anohter team, so that ours could focus more on core responsibilities). And that knowledge is free.. I mean, come on

    • @jabezkikurui
      @jabezkikurui ปีที่แล้ว +2

      You sound like you will be using this stuff in the future because you loved how it made your team stay focused on core responsibilities at work.

  • @Julie-ns3vh
    @Julie-ns3vh 3 ปีที่แล้ว +7

    Happy thanksgiving 🍁 could you do a video on how to communicate with toxic family during the holidays?

  • @YoshevElazarMikael
    @YoshevElazarMikael ปีที่แล้ว

    Listening is the tool that drives empathy, and empathy is the key, to getting the most out of the deal, for everyone who is involved.

  • @TheBusinessRenovator
    @TheBusinessRenovator 3 ปีที่แล้ว +2

    I have been a fan and a student for about 3 years - The Masterclass is gold , recommend and I coach others on the Chris' Black Swan methods, oral and written has been a game changer... Thank you Chris

    • @dbultrowicz
      @dbultrowicz 3 ปีที่แล้ว

      What did you learn and what did it give you?

    • @thequeenofwitches7943
      @thequeenofwitches7943 3 ปีที่แล้ว

      Oral and written has been a game changer?...

    • @TheBusinessRenovator
      @TheBusinessRenovator 3 ปีที่แล้ว +2

      @@dbultrowicz was able to get all of the proposed amount on a 6 figure contract. It’s given me a way to diffuse resistance in possible conflicts and moved people along the buyers journey with ease, low if any resistance.

  • @carloseduardonaranjosuarez5917
    @carloseduardonaranjosuarez5917 3 ปีที่แล้ว +3

    Thank you very much Chris, great content you have recorded on this video, thank you

  • @RyseMaxwell
    @RyseMaxwell 3 ปีที่แล้ว +8

    I need like a 20 to 100 go-to no-oriented questions.

    • @thomasr1051
      @thomasr1051 2 ปีที่แล้ว +2

      I hear that you want a way to apply this new knowledge. My guess is because it's about listening a list would keep you in your head and focusing on your desires. I definitely responded imperfectly but I hope this perspective helps

  • @allanmeloam93
    @allanmeloam93 3 ปีที่แล้ว +1

    I watch and laugh. I am really happy to hear you Chris.

  • @Mista1deep
    @Mista1deep 3 ปีที่แล้ว

    Steel-manning the other sides argument.
    Great bits of information.

  • @yshchrist3015
    @yshchrist3015 2 ปีที่แล้ว +1

    Stems from ecclesiastical training: removing all of the vanity; me, my, mine, & I out of one's speech.
    So in word: to deny self in the pursuit of our LORD Jesus Christ to adorn the master's perfection like armor and be an acceptable offering to our heavenly Father.
    For if the good LORD God could be for us, Who could be against us in any negotiation?
    God bless black swans.

  • @DianeLeon
    @DianeLeon 3 ปีที่แล้ว

    Ola. MR. Voss,
    Gracia for sharing and Feliz thanksgiving to you and your familia.🙏

  • @clifblake
    @clifblake 2 ปีที่แล้ว

    Thank you !

  • @bubba0701
    @bubba0701 3 ปีที่แล้ว +1

    Love the content Voss is boss!

  • @ekahlanuza7421
    @ekahlanuza7421 3 ปีที่แล้ว

    Happy Thanksgiving to the Black Swan Group

  • @T..C..M
    @T..C..M 3 ปีที่แล้ว +2

    I had to up the speed to 1.25, audio seems slow on this one. Good info as always!

  • @kirkhepburnmiddleagedwhiteguy
    @kirkhepburnmiddleagedwhiteguy 3 ปีที่แล้ว +15

    Is this a bad time to wish the Black Swan team a Happy Thanksgiving?

  • @anthonyborg1990
    @anthonyborg1990 ปีที่แล้ว

    Late to the game. In order to get me out of the habit of i understand because everything you said about it is true.
    I substituted it with. my understanding with what your saying is...

  • @T..C..M
    @T..C..M 3 ปีที่แล้ว +7

    Question! Is there gonna be a sequel to NSD? Even about another topic? I've listened to the book around 35 times and know it by heart, it's like I'm chasing the dragon to get that feeling I had during the first read in 11/2019! Life changing book!

    • @scottsears5545
      @scottsears5545 2 ปีที่แล้ว +1

      Masterclass on his website

  • @kamaalmcilwain3449
    @kamaalmcilwain3449 2 ปีที่แล้ว

    Thank you man 🙏🏾

  • @mimo1983
    @mimo1983 3 ปีที่แล้ว +2

    IS it ridiculous for me to say that I enjoyed this video immensely and got a lot from it?

  • @Cheesecake99YearsAgo
    @Cheesecake99YearsAgo 3 ปีที่แล้ว +1

    9:32 Great examples

    • @AlexDonnett
      @AlexDonnett 2 ปีที่แล้ว

      What made you pick your name?

  • @dontaesteel5748
    @dontaesteel5748 3 ปีที่แล้ว

    There Definitely is a top 3.

  • @markg5986
    @markg5986 3 ปีที่แล้ว

    Thank you.

  • @kjo7256
    @kjo7256 3 ปีที่แล้ว

    Chris, you are the master!!

  • @zivatouitou1196
    @zivatouitou1196 ปีที่แล้ว

    Brilliant 👏

  • @mrdibujante
    @mrdibujante 3 ปีที่แล้ว +1

    That's right

  • @add_Ilija31
    @add_Ilija31 3 ปีที่แล้ว

    It seems like you've given up all your energy to make this video successful ? Professor Voss, you are unstoppable. Keep moving forward. I am rooting for you! :)

  • @joryiansmith
    @joryiansmith 3 ปีที่แล้ว

    Thank you boss man!

  • @danieljduchesne
    @danieljduchesne 2 ปีที่แล้ว

    Good stuff my friend

  • @rml1643
    @rml1643 3 ปีที่แล้ว +1

    Great! When is your next book coming?

  • @zeropain9319
    @zeropain9319 3 ปีที่แล้ว

    Love your videos, thanks Chris

  • @awalton9024
    @awalton9024 3 ปีที่แล้ว +2

    Worse than "I understand" is "I hear you". That always irritated me! On the surface I thought: What are you usually deaf or am I a low talker? But the real problem is what it says underneath: "Yeah, yeah, I hear your B.S. and I don't care".

  • @figward
    @figward 3 ปีที่แล้ว

    Thanks for sharing.

  • @davidlinehat4657
    @davidlinehat4657 ปีที่แล้ว

    "I understand" is a great phrase when your boss has given you your marching orders, not during a negotiation

  • @EJSimonsen
    @EJSimonsen 3 ปีที่แล้ว

    That's right!!

  • @nathanbanks2354
    @nathanbanks2354 3 ปีที่แล้ว +2

    Biggest Takeaway: seeing Ego, Authority, Failure featured prominently on the bookshelf. I've only read Never Slit the Difference.

  • @karengates925
    @karengates925 2 ปีที่แล้ว

    So awesome...

  • @xpansionteam1537
    @xpansionteam1537 3 ปีที่แล้ว

    Amazing thanks chris

  • @beanrunnerWA
    @beanrunnerWA 3 ปีที่แล้ว

    Voss is boss!

  • @haarTrick
    @haarTrick 3 ปีที่แล้ว

    What is a good alternative for " I understand" ?

    • @deltaraider87
      @deltaraider87 3 ปีที่แล้ว

      A label would work... It (or you) sounds/seems/looks like...

  • @AfricanFlightStar
    @AfricanFlightStar 2 ปีที่แล้ว

    Absolutely brilliant stuff, much appreciated Sir! 👍🏼👍🏼💥💥👏🏼👏🏼

  • @OutVista
    @OutVista 3 ปีที่แล้ว

    Hi there Can anyone suggest what Late Nigh DJs sounds like? any DJs recommended by The BSG

    • @NegotiationMastery
      @NegotiationMastery  3 ปีที่แล้ว

      Here's how to do the Late-Night FM DJ Voice: th-cam.com/video/RJjnkxvbxaI/w-d-xo.html

  • @oleopathic
    @oleopathic 8 หลายเดือนก่อน

    Hard life in Brooklyn, Voss? ;)

  • @abrahamshabatee4384
    @abrahamshabatee4384 3 ปีที่แล้ว

    thank u mr. voss
    where can i get personal traning ?
    thanks in advance

    • @NegotiationMastery
      @NegotiationMastery  3 ปีที่แล้ว

      We're slated to have brand new courses for 2022! You can see a list of our current courses here: www.blackswanltd.com/services/training-for-individuals

  • @thequeenofwitches7943
    @thequeenofwitches7943 3 ปีที่แล้ว +4

    I wonder if this works on someone with a Narcissistic Disorder.

    • @TheBusinessRenovator
      @TheBusinessRenovator 3 ปีที่แล้ว

      On Narcissistic Disorder?

    • @thequeenofwitches7943
      @thequeenofwitches7943 3 ปีที่แล้ว

      @@TheBusinessRenovator I am going to recommend you a You Tube channel, it is called, Snake diet with Cole Robinson.

  • @dividedwefall652
    @dividedwefall652 3 ปีที่แล้ว

    “ Happy Thanksgiving 🍁!” Chriss! Are you okay?

  • @DanielRathaus
    @DanielRathaus 3 ปีที่แล้ว

    Are there other words or phrases that we should remove from our brains? Removing "I understand" is going to be very useful.

  • @dividedwefall652
    @dividedwefall652 3 ปีที่แล้ว

    We are dealing with criminals, these people have no ethics!!

  • @heimslach
    @heimslach 2 ปีที่แล้ว

    Great content as always - delivery seems strangely sleepy/ drunk - everything ok?

  • @ingridchristensen9523
    @ingridchristensen9523 2 ปีที่แล้ว

    It seems like there is a lot of Sun Tzu mindset and skills in your method.

  • @outlaw1179
    @outlaw1179 3 ปีที่แล้ว +1

    Let's go brandon

  • @laurahankins8183
    @laurahankins8183 3 ปีที่แล้ว +1

    Will I ever meet you

    • @TheObserver567
      @TheObserver567 3 ปีที่แล้ว

      Ask yourself how can i and work on making it happen

    • @Cheesecake99YearsAgo
      @Cheesecake99YearsAgo 3 ปีที่แล้ว +1

      Become his next customer to meet him lol

    • @chuckMvideos
      @chuckMvideos 3 ปีที่แล้ว +2

      Open ended question 👆. "Is it a ridiculous idea to meet face to face soon?"

  • @user-pw8fd6ce8e
    @user-pw8fd6ce8e 2 ปีที่แล้ว

    Someday Someday you'll be at 69 comments 😄

  • @artofverity8791
    @artofverity8791 3 ปีที่แล้ว

    The book should be called
    "Like your life depends on it"
    Never split the what? Confuzzling..

  • @JohnOwensgoogle
    @JohnOwensgoogle 2 ปีที่แล้ว

    Can you please make some new videos instead of repurposing the old clips.

  • @MikeHunt-rw4gf
    @MikeHunt-rw4gf 3 ปีที่แล้ว

    Algorithm.

  • @ivyking4149
    @ivyking4149 3 ปีที่แล้ว

    How about that übermacho manner of speaking. I wonder of that hurt any negotiaton he's been in?
    Black swan....pfff