How To Speak Effectively On The Phone - English Lessons - Telephone Skills

แชร์
ฝัง
  • เผยแพร่เมื่อ 2 ต.ค. 2024

ความคิดเห็น • 310

  • @Godisfirst21
    @Godisfirst21 2 ปีที่แล้ว +15

    Why do you have this music on? Isn't it more important to focus on the words that are flowing, without this interruption?

  • @karanbharadva9820
    @karanbharadva9820 4 ปีที่แล้ว +219

    First - Call people by their first name.
    Second - listening is more important than talking.
    Third - ask questions with intent.
    Hotel - Trivago.

    • @hitenjadeja01
      @hitenjadeja01 4 ปีที่แล้ว +18

      Maybe you dont know but you are advertising without any money

    • @sahilsahni6557
      @sahilsahni6557 4 ปีที่แล้ว +1

      @@hitenjadeja01 😂😂😂

    • @arminrau-makingstartupspro7878
      @arminrau-makingstartupspro7878 4 ปีที่แล้ว +1

      Haha :D

    • @jimi02468
      @jimi02468 4 ปีที่แล้ว

      Talk about effective business strategy; everyone knows this Trivago company even if they couldn’t care less about hotels.

  • @carriecrabbe7177
    @carriecrabbe7177 2 ปีที่แล้ว +101

    Dan, I'm a high school teacher and I'm teaching HOW TO USE THE TELEPHONE!! Thank you for your video, I'm going to share this with my Business & Marketing classes!

  • @drewsson
    @drewsson 4 ปีที่แล้ว +190

    Tip: If you want to be happier, healthier and have more energy in life. Define what motivates you to change, look at them every day and take action

    • @mellima4226
      @mellima4226 4 ปีที่แล้ว +1

      Andreas Rydell - Vlogs & Self Development 👌🏼

    • @JesusOwns
      @JesusOwns 3 ปีที่แล้ว

      Thank you! I highly appreciate this valuable information !

    • @lalchhuanawmajr7
      @lalchhuanawmajr7 2 ปีที่แล้ว

      You don't always need motivation ,it's sorround you

    • @heather_ro
      @heather_ro 2 ปีที่แล้ว

      Powerful thank you for this

    • @ehtishamkhan4184
      @ehtishamkhan4184 2 ปีที่แล้ว

      unrelated!

  • @rakibulmahmud3253
    @rakibulmahmud3253 2 ปีที่แล้ว +167

    1. call the other person by their first name
    2. be an active listener
    3. ask questions with intent.

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 ปีที่แล้ว +80

    Food Is like thoughts.
    If you eat good food, you will have good health.
    If you give your mind good thoughts, you will have a good thinking mindset.

  • @CALEBBYPRODUCTIONS
    @CALEBBYPRODUCTIONS 4 ปีที่แล้ว +53

    Calling my mama always helps me to speak more effectively 😏

  • @Taylor-wt9zv
    @Taylor-wt9zv 3 ปีที่แล้ว +172

    I truly believe that in school we aren't taught all of the necessary things, how to ace a interview, how to write checks, talk on the phone so many things that are necessary for living that we don't know about. Parents don't even teach us, we're just expected to know how to do all of these things.

    • @achilleselon5168
      @achilleselon5168 3 ปีที่แล้ว +2

      I dont mean to be so off topic but does someone know a tool to log back into an instagram account?
      I was dumb forgot my password. I love any tips you can give me

    • @Mantus77
      @Mantus77 3 ปีที่แล้ว

      That’s so true!

    • @haveyouflossedtoday
      @haveyouflossedtoday 2 ปีที่แล้ว +1

      Well, I’m a parent looking for a good instructional video for my son.

    • @drana4706
      @drana4706 2 ปีที่แล้ว

      Learn to teach yourself

    • @venusstahh
      @venusstahh ปีที่แล้ว

      Thats the system for you….i homeschool as school is just to put you into slave mentality getting used to that 9-5

  • @gangagrandaddy3604
    @gangagrandaddy3604 4 ปีที่แล้ว +11

    Please remove back ground music it’s very much annoying, because of this reason views are less when compared to your other videos. Kindly include the subtitle too👍

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 ปีที่แล้ว +20

    Invest in yourself to invest in your future.
    Change your mindset to change your future.
    Learn everyday to earn everyday.

    • @aartitaru3376
      @aartitaru3376 3 ปีที่แล้ว

      Yes learning is must in online business... without learning nothing is possible

  • @psychosodamealset7620
    @psychosodamealset7620 3 ปีที่แล้ว +88

    I’ve been scared of phone calls ever since a sales person mocked my English over phone (I was 12 and was still learning English).
    This video was really helpful. Thank you!!

  • @Zenzdesign
    @Zenzdesign 4 ปีที่แล้ว +21

    My friends call me the goat 🐐

    • @Naruto-im8fc
      @Naruto-im8fc 4 ปีที่แล้ว +1

      😬

    • @technonaved7554
      @technonaved7554 4 ปีที่แล้ว +1

      Then this is good goat stands for (greatest of all time)

  • @muriellivermore2560
    @muriellivermore2560 4 ปีที่แล้ว +25

    This was spot on. Lots of communication books summed up in 6 mins.

  • @ngozilivinus7668
    @ngozilivinus7668 2 ปีที่แล้ว +11

    Tip no 1 Call by ist name to catch there attention and build rapport
    Also repeat their names while conversing
    2; pay attention and listen closely not just speaking
    3, Ask questions with intent and be in control of the conversation by asking questions

  • @PassiveIncomeTom
    @PassiveIncomeTom 4 ปีที่แล้ว +31

    " *If you ever received a call from a telemarketer, they're so annoying.* " 🤣😂

    • @neinneinnein379
      @neinneinnein379 4 ปีที่แล้ว +6

      *teaches telemarketing closing*

    • @manictiger
      @manictiger 4 ปีที่แล้ว

      Outsourced Indians annoy me, too. I usually call for something their automated system can't handle, so what do they do? Read off a script like another automated system. For anything that isn't the "FAQ" stuff, they are just another layer of wasted time.

  • @hotmessmomtv4117
    @hotmessmomtv4117 4 ปีที่แล้ว +13

    I remember the old saying "we have two ears and only one mouth for a reason"- and talking on the phone in the mirror to make sure my smile is genuine tends to help the other person feel more comfortable.

    • @tonygombas491
      @tonygombas491 3 ปีที่แล้ว +2

      Hey I like that talking on the phone in the mirror making sure you smile I’ll have to try that thanks for sharing

  • @teenasagar97
    @teenasagar97 4 ปีที่แล้ว +5

    Thanks for your video I got selected in a job interview where I Applied your techniques

  • @samthemarketer4061
    @samthemarketer4061 4 ปีที่แล้ว +28

    Is this Mr lok?: No, sorry I'm not interested.
    Is this Sifu, Who changes 1000s of entrepreneurs life?:Yes,what's up?

  • @AlexanderKaatv
    @AlexanderKaatv 4 ปีที่แล้ว +17

    Thank you Sifu. This is powerful for both FCC's as well as face-to-face interactions. Another set of weapons to our High-Ticket Closing arsenal.

    • @jamesr8635
      @jamesr8635 ปีที่แล้ว

      That’s a lot harder to master.

  • @cord1110
    @cord1110 4 ปีที่แล้ว +22

    Thank you Dan Lok! you've taught me so much in life!

  • @SanjayTripathiGlobalSpeaker
    @SanjayTripathiGlobalSpeaker 4 ปีที่แล้ว +5

    Public speaking is needed to become a leader. You can learn public speaking.
    Make yourself a great public speaker to become a great person.

    • @LikeBoost42
      @LikeBoost42 4 ปีที่แล้ว

      Sanjay Tripathi English Motivation how to be a public speaker with social anxiety😂

  • @CaseyBurnsInvesting
    @CaseyBurnsInvesting 4 ปีที่แล้ว +4

    Answer the phone and ask for Mr. Burns and I’m going to assume you’re looking for the old man from the Simpsons. Wrong number bud..

  • @MrDeppenSepp
    @MrDeppenSepp 4 ปีที่แล้ว +15

    Call people by their first Name: good luck in Germany 😂

    • @bogdanpysarenko6866
      @bogdanpysarenko6866 4 ปีที่แล้ว +1

      Is it unnatural to use the first name when talking to Germans on the phone?

    • @tobo21m
      @tobo21m 4 ปีที่แล้ว +4

      @@bogdanpysarenko6866 yeah haha. Because Germans are very formal people, they often see this as rude and feel like you don't respect them.

    • @albertom8834
      @albertom8834 4 ปีที่แล้ว +1

      In Brazil it is perfectly normal to call people by their first name, even in moments of extreme formality. If you call someone by the last name, everyone will find you very strange.

    • @l2el3irtl4
      @l2el3irtl4 4 ปีที่แล้ว +1

      Also in Japan !

    • @waschbar5394
      @waschbar5394 4 ปีที่แล้ว

      Yeah he is right in Germany you cant do this

  • @avcreations2273
    @avcreations2273 4 ปีที่แล้ว +5

    Who all remember wolf of the wall selling stocks through phone scene while dan is saying "john" again & again 😃😃😃

  • @sazzadbhuiyan3508
    @sazzadbhuiyan3508 2 ปีที่แล้ว +2

    I wish I could off the background music.

  • @freelancing6618
    @freelancing6618 3 ปีที่แล้ว +3

    1. Use their first name
    2. Listen to them
    3. Ask a good question

  • @manjuladineshkumara6652
    @manjuladineshkumara6652 2 ปีที่แล้ว +5

    thank you you very much Mr. Dan . you are amazing mentor . your idea helped me lot when it comes to learning sales and marketing. thanks for sharing this kind of valuable content. lots love from Srilanka.......

  • @bhavinsurti3800
    @bhavinsurti3800 4 ปีที่แล้ว +7

    Thank you Dan ,this video will help me to increase my communication skills

  • @mikeg1378
    @mikeg1378 4 ปีที่แล้ว +5

    Another telemarketer trigger:
    How you doing today?

  • @thetriumphanthustler7001
    @thetriumphanthustler7001 4 ปีที่แล้ว +5

    The first name concept is so true! Everytime i here my name my attention gets directed to the person saying it

  • @Je.rone_
    @Je.rone_ 4 ปีที่แล้ว +5

    *I love learning languages, even my own native tongue*

  • @otaviond
    @otaviond 4 ปีที่แล้ว +5

    Thanks! Great vídeo, i'm always learning with you!

  • @safsunsafrantee3280
    @safsunsafrantee3280 3 ปีที่แล้ว +2

    I would love to call my clients by their first names but it is not common at all in German speaking countries. It is very very rude to do that.

  • @helpingyousmileagain1701
    @helpingyousmileagain1701 4 ปีที่แล้ว +3

    Dan you are highly successful guy and I show that I respect you by my actions. Just wanted to let you know that I lose focus when you switch from one thing to another. First year teaching us something and then it goes to an ad so I completely lost everything you just said.

  • @m.t.9837
    @m.t.9837 4 ปีที่แล้ว +12

    I can't stop watching his watch..!!

  • @UniqueBlossomboy
    @UniqueBlossomboy 4 ปีที่แล้ว +4

    But Sifu, calling the first name alone without "Mr." Is considered rude in my society. What is your suggestion?

    • @al.medina2748
      @al.medina2748 4 ปีที่แล้ว

      When I hear the word Sr immediately I know that is a salesperson and I hang up the phone

  • @princeahiaba6657
    @princeahiaba6657 ปีที่แล้ว +2

    The first name rule doesn’t apply to every society especially Ghana. In Ghana, surnames are more revered than first names

    • @kutsbunny
      @kutsbunny 11 หลายเดือนก่อน

      I agree, our culture is different, how about adding Mr. Mike instead of just saying Mike?

  • @martinglenn85
    @martinglenn85 4 ปีที่แล้ว +5

    Ask questions with intent. Whoever asks questions controls the conversation

  • @kevinkang4427
    @kevinkang4427 4 ปีที่แล้ว +4

    Also when the person on the telephone sounds too enthusiastic from the start

  • @SyedArslanJaffari
    @SyedArslanJaffari 4 ปีที่แล้ว +3

    DanLok you beauty... Inspirational man! ✌

  • @christophegiraud7236
    @christophegiraud7236 4 ปีที่แล้ว +5

    3:42 priceless video game skills

  • @garryooi3913
    @garryooi3913 4 ปีที่แล้ว +12

    1.Use the first name, repeat name multiple time.
    2.Listening is more important than speaking.
    3.Ask good question with intent. Whoever ask good question controls the conversation.

  • @MDRobiusSany
    @MDRobiusSany 4 ปีที่แล้ว +2

    One day you will be rich with this skill . 😊

  • @hatchirobites3543
    @hatchirobites3543 2 ปีที่แล้ว +2

    It's very useful. This video helps and refresh my learning about calls

  • @KlaZ3
    @KlaZ3 4 ปีที่แล้ว +2

    Me : Calling peopld by their first people
    Them : WOOOW DON'T BE THAT DIRESPECTFUL

  • @ChrisMizo
    @ChrisMizo 4 ปีที่แล้ว +2

    Communicate in *English* with natives, it's the best way to learn as English has a lot of social language

  • @Yan_100
    @Yan_100 ปีที่แล้ว +3

    I am from India 🇮🇳🇮🇳🇮🇳 your communication tips is genuine and practical. Thank You ❤️❤️❤️

    • @sarab6073
      @sarab6073 ปีที่แล้ว

      Yeh he is smart

  • @paulandrean3976
    @paulandrean3976 2 ปีที่แล้ว +2

    I just watch this today and I am subscribing now. Worth it. Thank you so much Dan!

  • @Theunrealjasper
    @Theunrealjasper ปีที่แล้ว +3

    Thanks Dan Lok I took notes for me to study back of this valuable tips you gave me 📚

  • @Junkmailman70
    @Junkmailman70 ปีที่แล้ว +2

    Cold calls are hard enough, but this is so simple. Thanks !

  • @wysskey1
    @wysskey1 4 ปีที่แล้ว +3

    Dan should set the first grade curriculum for all fifty states!

  • @Sanaalikhanvlogs
    @Sanaalikhanvlogs 4 ปีที่แล้ว +3

    👍👍

  • @milesyu5035
    @milesyu5035 4 ปีที่แล้ว +4

    THANK YOU FOR SHARING YOUR TIPS MR. DAN

  • @christinme8375
    @christinme8375 ปีที่แล้ว +1

    I enjoyed the tips … but the same way that we need to be in a quiet place while speaking on the phone to prospects . I think the same thing about teaching videos . The background music was loud , too upbeat and definitely distracting. I had to back space the video several times to make sure I heard the teaching tips correctly.
    Just some constructive feed back but loved most tips
    Thank you

  • @ejvilla76
    @ejvilla76 4 ปีที่แล้ว +2

    My friends either call me by my first name or "Hey, there's Mr.Diesel" haha.

  • @juliocesarsanchezrocha6669
    @juliocesarsanchezrocha6669 2 ปีที่แล้ว +1

    The problem is when native people speak fast. I don't catch the main idea. In addition, I am really nervous. Although it is a big challenge. I would feel more than happy...elated...if I faced off this sort of conversations.

  • @rossali6015
    @rossali6015 4 ปีที่แล้ว +4

    Hi Dan. You're the best!
    Kindly provide tips as well on how to answer the job interview question on how to deal with a difficult person? This question always exist during a job interview. Thanks in advance 😊😊😊

  • @jrflo1244
    @jrflo1244 2 ปีที่แล้ว +1

    Ask at least three questions that will result in a yes answer. For example when calling a Homeowner: John are you the owner of 123 Main St?

  • @5millman
    @5millman 2 ปีที่แล้ว +2

    Excellent sales tips. If the music is required, however, please tone it down as not to distract from the content.

  • @kasforai
    @kasforai 4 ปีที่แล้ว +2

    How to ask questions that the answer can only be positive hahaa.

  • @seanchalmers7742
    @seanchalmers7742 4 ปีที่แล้ว +1

    Dan I hate you're infomercial in the middle of your presentation. I get the idea of that but it comes on kind of assaulting, you first start getting us warmed up during the conversation and then just start getting into it and then Wham you are commercial about how did the rich stay rich. I mean obviously you get it man but damn just feel as bad taste since we cannot skip it and you're not even paying for a commercial add. Well that's enough of me ranting on. love your videos I Implement them in my sales process as a car salesman in which I would like to elevate myself from a car salesman into something else appreciate your knowledge.

  • @lutfurrahman9120
    @lutfurrahman9120 4 ปีที่แล้ว +1

    Hello sir! I'm a big fan of u for couple of months. And unfortunately I'm very week in English, and I truly believe that struggle can change my thinking, and I'm ready to struggle, pls sir suggest me, what is the right way, I'm shining

  • @haythamhasbany8886
    @haythamhasbany8886 2 ปีที่แล้ว +1

    Your efforts are highly appreciated Mr. Dan Lok.
    I Suggest to cancel the music and choose something more appropriate to the nature of the presentation as it affects the concentration in listening .
    Thanks in advance

  • @LGBBQ_XMax_Pro
    @LGBBQ_XMax_Pro ปีที่แล้ว +1

    Ima come back when we can communicate without a phone and laugh at him for saying that a phone is one of the most powerful ways of communication

  • @dragosgabrielbilcu2702
    @dragosgabrielbilcu2702 4 ปีที่แล้ว +1

    Dan, let's say I'm already successful.You said that a person alone can't make it, and I belive in that.What if the people who are the best from that industry who would possibly mentor me, and would value me the most, have some bad habits like smoking, drinking sometimes, one night relationships or whatever.You said that a person becomes like their friends, or the people who spends the most time with.I'm still young, I have 19 years old.How should I handle this situations?Don't you think succes is dangerous sometimes, and can transform you in a way that you don't want to be?

  • @yeslamsaeed4176
    @yeslamsaeed4176 4 ปีที่แล้ว +1

    Call people by their first name*
    Listening is more important than talking**
    Ask questions with intent***

  • @Rogelio-f9f
    @Rogelio-f9f ปีที่แล้ว +1

    Your Backgroud souds is so irritating..

  • @harisfaiz3819
    @harisfaiz3819 2 ปีที่แล้ว +1

    Dan is great as always but the background music is interupting the video.

  • @techhaider4629
    @techhaider4629 4 ปีที่แล้ว +1

    i love u lovee u from pakistan you are real youtuber

  • @justashton255
    @justashton255 ปีที่แล้ว +1

    I suck at ending phone calls and confidence. All of these steps make me feel much better.

  • @bhaveshsony9390
    @bhaveshsony9390 4 ปีที่แล้ว +1

    Dan, please reduce the background music volume. It disturbs. But the video is dope!

  • @michelleorocio6810
    @michelleorocio6810 4 ปีที่แล้ว +4

    Great content Dan! thank you

  • @cody7657
    @cody7657 3 ปีที่แล้ว

    What of it’s a very odd and hard name to pronounce like Vidhyadhar...very hard to pronounce and I would hate to destroy it and throw off my flow in greeting

  • @senahaddad8666
    @senahaddad8666 2 ปีที่แล้ว +1

    Very interesting, if i might add to mention is that the music is too loud in order to pay attention to what you are saying

  • @MercyOng
    @MercyOng 4 ปีที่แล้ว +1

    Shout out to you

  • @TrendingTopicSeries
    @TrendingTopicSeries 4 ปีที่แล้ว +2

    Fantastic tips, I enjoyed this video 👍

  • @xosofi
    @xosofi 2 ปีที่แล้ว +2

    Great video! Thank you so much!

  • @emmagrace3166
    @emmagrace3166 ปีที่แล้ว +1

    Thanks again! Your videos are great!! But the music is too loud

  • @PradeepThayyil
    @PradeepThayyil 3 ปีที่แล้ว +2

    Excellent work 👌

  • @honnyjillicatlo2330
    @honnyjillicatlo2330 4 ปีที่แล้ว +6

    Hi Dan. I'm a new fan of yours! I definitely agree with your points here. 1. 1st Name 2. Listening 3. Intentional/Leading Questions (conversation control). Really insightful! (applause!).

  • @ricardoheesbeen9565
    @ricardoheesbeen9565 4 ปีที่แล้ว +2

    Thank you for this video sifu, it came right on time!

  • @wildqueenA
    @wildqueenA 2 ปีที่แล้ว +1

    Hi i just wanted to say that thanks for your videos i got the job that i wanted!!

  • @DeeconYT
    @DeeconYT 4 ปีที่แล้ว +1

    I got a $10 pay raise for questioning my boss if he’s interested in keeping me around, if so money talks🤣

  • @mariomariovitiviti
    @mariomariovitiviti 2 ปีที่แล้ว +1

    I believe the telephone is the most powerful communication tool ever invented

  • @TechUserSujit
    @TechUserSujit 4 ปีที่แล้ว +1

    Wow..... 💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯

  • @productgeneration
    @productgeneration 4 ปีที่แล้ว +1

    Amazing Video
    Great Content
    Blessed And Rich TH-camr
    That is a Mentor I want

  • @johnleonardoffemaria3089
    @johnleonardoffemaria3089 2 ปีที่แล้ว +2

    Very well said sir!!! Thank you

  • @brettwestley6897
    @brettwestley6897 4 ปีที่แล้ว +5

    Dan, we have never met face to face, but after reading your books and watching your videos I consider you my mentor.

  • @Bhaveshtorry
    @Bhaveshtorry 4 ปีที่แล้ว +1

    this video is helpful for many, i recommend you guys to watch this

  • @VideoGamingPersona
    @VideoGamingPersona 4 ปีที่แล้ว +2

    Me: Hello?
    Kerpal: hello, im Kerpal.
    Me: hangs up, knowing i dont have a dog.

  • @ahmadalhaymoni5813
    @ahmadalhaymoni5813 4 ปีที่แล้ว +2

    First one

  • @chaiwon2667
    @chaiwon2667 ปีที่แล้ว

    Normally come to telephone, my conversation will be short only take a note it want do business I have go meet them. I never do business without seeing the person first. Never talk business except my boss is different someone do business. Sometime I need more clever 😂English also need more clever than boss sometime need reverse with boss more clever than me. Like one lawyer keeping transfer call to me (don't know talk UK don't talk, talk English like you. That time I think you hav't graduate, forward to him) 😁

  • @karansiriya7796
    @karansiriya7796 4 ปีที่แล้ว +2

    Great..

  • @duanehastrich1460
    @duanehastrich1460 4 ปีที่แล้ว +3

    Good to know! Thank you 🙂.

  • @ngwezinthaw7153
    @ngwezinthaw7153 2 ปีที่แล้ว

    Hello,My name is LiLi.I am Chinese and Myanmar.But now I am everyday talk with my clients.But my English voice is so bad.Can you suggest me .Day by day I am so scared.How can I make this.

  • @chaiwon2667
    @chaiwon2667 ปีที่แล้ว

    Forget! The way talk English very sweet and very nice to hear😆😂not they make wrong call or calling wrong person, deliberately call you😂😉😄

  • @chaiwon2667
    @chaiwon2667 ปีที่แล้ว

    I not so sure correct or not now timing. But my way is the person must remember what my conversation with him/her even cannot recognize the voice like one girl surpose answer, ask the assistant answer my call then 2nd time I call I again, the person I pick my call don't know what the hell I asking what call she not the person I talk yesterday even she are manager because I got no time repeat again pass to the person talk to me again. This my way make the call😁

  • @Half-a-biscuitcom
    @Half-a-biscuitcom 2 ปีที่แล้ว

    I showed McDonald's, ye I showed'em, I ordered that triple cheese burger an fries like a boss and walked away.

  • @Aleinad7
    @Aleinad7 3 ปีที่แล้ว +1

    4:59, is that Sushant ? ❤️

  • @psosa74
    @psosa74 4 ปีที่แล้ว +7

    Great takes Sifu! Repeating prospect first name and asking questions with intent and listening! Thanks!