I am dealing with a similar problem. The buyer completely destroyed a perfect pair of $500 shoes and filed a not as described claim after 60 days. I have been selling on Ebay for over 25 years and never lost a dispute(only happened twice in 25 years). Now 2 cases in the last 2 months... customer service lies to you on the phone and says the dispute will be decided in your favor and that you have seller protection. Ebay only protects itself. It is very sad....
@@PraveenSrJ01 What good a police report will do? It's the word of the buyer vs the seller. How will the police find the truth? there is no task force for Ebay returns or CSI. The police doesn't know who is lying. The police doesn't know what shoes the buyer got or what shoes the seller got back. So why waste the police's time and taxpayers money.
I've noticed with eBay you have to accomodate the buyer as much as you can or you will lose. You got lucky in this instance that the buyer sent the item back, they probably didn't have to.
They go through the bank and again it does not make any difference if you have great evidence or not, you will generally lose as the seller, we have had the few and far in between but it is a slim margin for the win column.
Well, I’m 32 days waiting for a seller to reply to my request for them to actually give the item to FedEx (they set up a transaction number but never delivered it)… Should I just give up?
There are some buyers that love to get free stuffs . They will find any small defect (specially if you did not detailed in the description) to get a discount or a full refund, without planning to return the item. I sell books, have a no return policy and I am dealing with a buyer that wanted a free book because USPS did not handle the book well. And what was wrong with the book? A small cut in the sleeve.
I’ve been selling for several years. I had my first item lost in USPS. Tracking says it’s delayed, so I’m just assuming it’s lost. The buyer did same thing your buyer did by going to the credit card company. Long story short, I’m out $50 and don’t have the item. $26 for the item, shipping charges and the eBay $20 dispute charge. If it’s ever located I’m sure it will be delivered to the buyer and not me. I guess I’m now responsible for the shippers inept delivery methods. Nice to now. I hate eBay but have no other viable alternatives.
I guess there's no winning for the seller at all. Even if u provide all the evidence that they ask. Thanks for the positive attitude. I really appreciate it
Lots of shady people on both sides buyers and sellers but more bad sellers in my experience. Sad this happened to you but Ebay needs to vet the sellers to minimize the scams.
I was a full time eBayer when PayPal was the only form of payment, I recently came back to sell a few items, and got this dispute It’s crazy because eBay has zero interest in helping or even looking into the case, you’re pretty helpless if this dispute happens
Hi there, So sorry that this happened to you. I had similar experience myself with PayPal. I provided everything they wanted from me down to tracking information and updates. The credit card company decided against me and PayPal was able to give them back their money from my account. Talked to ebay about this, no help whatsoever! I really appreciate your positive attitude. That will definitely help a lot of people to whether a stormy period in their reselling journey. Thanks for sharing. By the way, I always enjoy your videos. Very beneficial to me.
Thanks for sharing. Its important for sellers to know it happens to everyone at some point and sometimes in business you just have to lick your wounds and move forward!
Y'all can contact HACKKING_04 on Instagram if you've got any difficulties pertaining this, it was my friend that recommended him to me and he helped me out when I contacted him, thank me later!
There are ways to get back at the buyer for underhanded dealings towards you as a seller. You have their name, address, and phone number is easy to get. There are so many things you can do in retaliation for this type of action. Turn about is fair play.
buyer opened a charge back dispute with his bank today though they purchased yesterday and decided they're pissed that that ebay charged them automatically. I was at a gig and didn't answer the message in 5 minutes. I was planning to refund them their money but now i have to decide if i should ship the item and enter the tracking or agree to the dispute and refund the money. I don't care about refunding the money $123 but will it ding my seller account metrics if I accept the dispute for item not received even though it was within the stated handling time??
EBay has become a haven for scammers and they could care less , luckily for me I only sold NFL cards and memorabilia so my local card shop can buy from me without any hassle or shipping.
Thank you for the information my friend. I have a dispute going on now where the seller sold a coin to me and what arrived was different and fake. I used my sigma precious metal verifier to prove authenticity. Straight out of the gate he was claiming me to be defrauding him before I even had a chance to see if the coin was placed by mistake or he got packages mixed up. (I myself have done that.). So now we are in the process of a resolution and Ebay has to decide. Thank you for the encouragement and I am very glad to see you at least got you item returned....BTW...the coin I paid for was $1500.00.....a little anxiety tried to slip in, but I know that righteousness will prevail.
I have had a couple of exactly the same experiences within the last year courtesy of INAD, the magic return anything for any reason (true or false) and am now contemplating quitting eBay as they are grossly biased in favour of the seller.
I used to sell my artwork on ebay. Then when my wife lost her purse we had to change our bank account information. At the time, I had to have a paypal account in order to get paid from my ebay sales. I tried to contact paypal and explain that my bank info had changed so I could transfer the funds into our bank account. Paypal REFUSED to address my issue. Ebay assured me that they would get it straightened out. They never did. This was like five years ago and NOTHING was ever done. I still want to sell things online but I will NOT ever use ebay or paypal again. You say that you got mysteriously disconnected from them when you tried to resolve this dispute over the phone. Based on my interactions with ebay that really is not surprising. I think they just got too big for their britches is what happened. I would find some other medium for selling online.
I am quitting eBay, as a buyer and a seller. I sent a buyer 148. worth of items. They were unhappy. I okayed a return. Then eBay prompts led me to refund before I got my items. Now the seller won't send my items. Of course, eBay will do nothing. It is crooked, & there are other options that are less confusing & fairer.
Hi! Please help me I am a member of ebay since 2016 and I purchased a item for AUD 24 on June 4th and it was not delivered to me and the seller is no longer active on eBay and item also cant find to put a appeal , then I am sent a email to customer services and they saying Money Policy says I need to appeal from within a month now it was 6 months. I just don't know there policies I am waited for the item during 6 months. Please help me if you can regarding refund, Thank you.
Here because I had a customer dispute a $600 purchase with their credit card company. I have submitted tracking info and proof of delivery. I also sent signature required. Sad thing is I even back and forth communication with buyer before shipping.
My dispute case brought me here, in my case I won and today I was sent pay out, A buyer once she saw I provided a shipping label filed a dispute and I accepted it and cancel to ship the items, but the buyer was so happy that she thinks she'll get the item despite of dispute, always be positive, I said politely Oh it's ok we lost shipping cost and ebay fees it happens to seller like us ,then after exactly 2 months I was surprised that I won the case and sent me pay out with out sending the items because the intention of the buyer was clearly to scam a seller like me, her messages proved it. It's an LV Speedy costs $450 once the buyer bought I've lost shipping and ebay fees almost $90.00 it gives us seller so much hassle when there are scammer/buyers but we really need to stay positive.
I trade clothing on ebay in the UK. Ebay make it far too easy for buyers to scam sellers. Luckily I've only experienced it 3 times since I started 9 months ago, but it's annoying when it happens, as it's always blatantly obvious, and should be obvious to ebay also. Ebay are unethical in their approach.
i had been warned by a friend that it was like this. but i totally agree. facebook marketplace is much better than ebay if there's a market for your items. it is extremely frustrating that the more dishonest/manipulative the buyers are, the easier it is to get their way.
Ebay does offer steps to report an abusive buyer, which might possibly be a separate department from the dispute department. If so, and if you follow up with reporting them, they may be found to be defrauding others. Then, ebay will supposedly take action on the buyer's account.
My sister-in-law had a scam artist buy a camera from her. It was her personal camera, and she had used it two weeks before listing. The buyer claimed it didn't work and wanted a discount. I went through his feedback and found at least a dozen replies by him to sellers, that he was glad they could work something out, every feedback said he'd bought the camera for his wife and blah blah blah. He owned a camera store and was reselling ebay purchases he had used scams on to bargain people down after bidding and receiving the cameras. Sister-in-law asked me what to do. I said call his bluff, tell him to return the camera in the condition it was sent in for a full refund. Of course he declined and kept the perfectly good camera. I quit ebay because they NEVER EVER protect the sellers. They also, knowingly allow people to list things with false claims, reproductions etc. It was totally unreasonable for your buyer to keep the item for over a month and then complain. It was simply a rent an ugly sweater purchase, wear it and return like teenagers were doing with prom dresses. ebay tried to force me to refund a light fixture that was exactly as described. Luckily there was nothing in my paypal at the time so they couldn't rob me when they made the refund.. That was the day I quit, my husband quit then as well. We had both been selling for 11 years. Ebay NEVER backs their sellers.
Oh, wait until Ebay says that something that you're selling "violates its counterfeit policy" (in my case a 3d printed model, which I purchased on etsy). They won't answer any questions as to what it is counterfeit of, who's IP it violates, or why there are other exact copies of the item they are saying that it is counterfeit of for sale and freestanding(?); they will actively and provably lie to you, and their "customer service" chatbot will actively gaslight you. Then you submit a vero request to authenticate the item, and they'll refuse to answer. They're unfair, dishonest, and at this point, I'd rather sell on craiglist than on ebay any day of the week.
I had a buyer file a dispute because the buyer didn’t recognize the transaction. So instead of returning it the buyer decided to take a long process. It’ll most likely result in me losing and having to pay for the dispute.
I had a brand new pair of shoes that seller returned because they didn’t fit. Pfffft…she lied as when I rcvd the shoes back the patent leather was scuffed and peeling from the heel area. Somebody wore and damaged and rendered them un-sellable…so I’m out my product as I will not resell a shoe with this much damage. I appealed the decision and was denied…even though I had photos of condition when sent and rcvd back. eBay wouldn’t even give me an opportunity to upload pics to prove…they just ruled in buyer favor. I reported the buyer and blocked the buyer.
Ebay doesn't support sellers. No rational thought related to policies or feedback. It caters to buyers and they abuse the system while sellers have hands tied and cannot document bad experiences when it comes to buyers. A buyer can give you negative feedback because something doesn't fit them. Even without asking to return. Doesn't fit, don't like color going to throw a rock at the seller. Ebay supports this behavior. Very flawed system. Feedback should be intended to document legitimate bad buying experiences not whether a buyer liked it or not or if it fit or not. It was that way in the past when customer service could look at transaction feedback and determine whether it made sense or not. Now its we will not censor buyers! What? As a seller I can only leave positive feedback for this buyer - so can't even share my actual selling experience and this lazy buyer gets to continue on abusing the system and other sellers.
100%. Note that in the case of the dispute eBay took the money and then I had to fight to get it back, which I of course lost that case. But for a return I never refund until receiving the item back would encourage all sellers to follow that protocol
@@robertmonroe4944 just buy prepaid creidt card numbers (not actual creidt card but prepaid visa cards) to pay the fees If you use fake names they can ban you but if you get your money they cant take it back cuz its locked in your account assuming you put them in bitcoins
Yea, very frustrating. I didnt know they could win a dispute after missing a 30 days return period but goes to show buyers have the upper hand the majority of the time
eBay does that all the time!! I’ve had it happen twice. Once was when the return window was 14 days and the buyer claimed the item was damaged 28 days after it arrived, which was 32 days from the date of sale. They refused to to file a claim the post office, claimed they didn’t have original packaging. eBay gave them their money back. 4 months later I got the item back!!! I kid you not! Last week a lady did the same thing, 31 days after receiving the item claimed she just opened it and it was damaged. eBay will not abide by their own rules!!!!!
Thanks for sharing. I'm actually a buyer who is returning a product, because I actually didn't realize what I was buying (it's camera equipment and that can get super technical. I'm still learning a lot about cameras). The seller was upset with me saying he regrets selling to me and I should've made sure it was a good fit for me. I chose to ignore that, but here's the important thing: he wants to know if he can choose the shipping option (it's going from US to Japan and he wants something low cost). I have no problem working with him, but I am nervous, because low cost sometimes means more damage to the shipment or I may have to wait a long time until I can get my return back. What do you recommend?
if you did not like it just file a dispute say its not as described and ebay will mail you a shipping label you just ship a brick to the seller and he will be forced to pay your item unles he manage to prove something else
Ebay is the worst company around. Trying to talk to a live person is impossible and yes they dont give two shits about the seller. So sad use to be a good company
I went through the same situation with a $100 netgear router. I was told by eBay that the best idea is to accept the return and that they would promise to return it in my favor. So I did, the product came back in perfect condition. Almost as like it was never opened. I think the buyer just ended up changing their mind because of how long the shipment took which was two weeks. I’m not sure why cause it only took me three days to get it back. So I gave eBay full accurate details since the buyer mentioned that I listed it as a different router which I clearly didn’t!🤣 eBay sided with me but refunded the buyer with their own money. Not only I was able to keep the buyers money, I was able to resell the item for the same price to someone else. So yes moral of the story is, ALWAYS accept returns!!
Details from buyer: "im sorry but this sweater is to small it not how it was describe". What kind of grammar is that? Was it a third grader you sold to? Not only was the buyer, "...full of it...", as you so eloquently put, but their third grade grasp of English grammar, shows they are probably struggling in life anyway. Why is it, people cannot use proper English grammar beyond a third grade level is totally beyond me. They literally formed their sentences as if they were third graders. Amazing. People...are amazing. Then...after they show their amazing side...they lie.
Frustrating for sure but it was an opportunity for me to learn and fortunately I was able to resell the item fairly quickly once I got it back. Thanks for all your feedback on the videos!
Lol, definitely not defending the policy. Simply emphasizing that you can do everything right and still not come out with a decision in your favor. At the end of the day, that happens in any business and you lick your wounds and move forward.
For time / benefits it's a complete waste of your time... spending your time probably making less than minimum wage... I would have just moved on... it's a business loss... not a personal issue
There is no investigation. There is no decision. Your evidence does not matter. Whether your right or wrong. Ebay automatically sides with the customer! The C.C co. will decide is B.S! Ebay decides for them. Since ebay had to step in they charged you $20..lol Ebay does not have your back at all. The exact same thing happened to me but in the end the buyer kept the jeans and never sent them back. Ebay does not and will not go to court with the C.C co for the customers money. They will not waste the time disputing over it. My supposed decision was made in less than 30 minutes after the Ebay rep said it could take weeks..lol. Complete B.S! When it was all said and done I blocked that buyer on ebay for doing me dirty like that. My advice to all sellers on Ebay.....just accept the return because you will not win!!!
Not sure what your problem is, the buyer sent the sweater back. I find it weird that you wasted 6 hours on the phone with Ebay for something that was only a $100 gain ($180 sale price - $80 cost), and that doesn't take into account fees, shipping, taxes, etc. You should only be mad if they sent you back an empty box. Of course, there's nothing sellers can do about it because Ebay always sides with the buyer.
Can you even read? His return policy is more than generous, 30 days. Then they used the LOUSY excuse of size, it was too small. They had 40 days to try the damned thing on.
I am dealing with a similar problem. The buyer completely destroyed a perfect pair of $500 shoes and filed a not as described claim after 60 days. I have been selling on Ebay for over 25 years and never lost a dispute(only happened twice in 25 years). Now 2 cases in the last 2 months... customer service lies to you on the phone and says the dispute will be decided in your favor and that you have seller protection. Ebay only protects itself. It is very sad....
Have you filed a police 👮♀️ report?
@@PraveenSrJ01 What good a police report will do? It's the word of the buyer vs the seller. How will the police find the truth? there is no task force for Ebay returns or CSI. The police doesn't know who is lying. The police doesn't know what shoes the buyer got or what shoes the seller got back. So why waste the police's time and taxpayers money.
I've noticed with eBay you have to accomodate the buyer as much as you can or you will lose. You got lucky in this instance that the buyer sent the item back, they probably didn't have to.
whats the purpose of the 30 return policy if buyers can return anything after the 30 days?
Some credit card companies let you file a chargeback up to 9 months after the sale, or even longer.
They go through the bank and again it does not make any difference if you have great evidence or not, you will generally lose as the seller, we have had the few and far in between but it is a slim margin for the win column.
Well, I’m 32 days waiting for a seller to reply to my request for them to actually give the item to FedEx (they set up a transaction number but never delivered it)… Should I just give up?
There are some buyers that love to get free stuffs . They will find any small defect (specially if you did not detailed in the description) to get a discount or a full refund, without planning to return the item. I sell books, have a no return policy and I am dealing with a buyer that wanted a free book because USPS did not handle the book well. And what was wrong with the book? A small cut in the sleeve.
I’ve been selling for several years. I had my first item lost in USPS. Tracking says it’s delayed, so I’m just assuming it’s lost.
The buyer did same thing your buyer did by going to the credit card company.
Long story short, I’m out $50 and don’t have the item. $26 for the item, shipping charges and the eBay $20 dispute charge. If it’s ever located I’m sure it will be delivered to the buyer and not me.
I guess I’m now responsible for the shippers inept delivery methods. Nice to now. I hate eBay but have no other viable alternatives.
I guess there's no winning for the seller at all. Even if u provide all the evidence that they ask. Thanks for the positive attitude. I really appreciate it
Lots of shady people on both sides buyers and sellers but more bad sellers in my experience. Sad this happened to you but Ebay needs to vet the sellers to minimize the scams.
I was a full time eBayer when PayPal was the only form of payment, I recently came back to sell a few items, and got this dispute
It’s crazy because eBay has zero interest in helping or even looking into the case, you’re pretty helpless if this dispute happens
and scammers know it.
paypal has made it abundantly clear that they have no interest in handling customer issues of an important nature either.
Yup eBay always side with the buyer, to keep their business going
You should file a police report
I quit selling on eBay for this exact reason I lost over 200 dollars. The only thing eBay cares about is their sales percents.
SAME! My husband and I both quit after 11 years.
Hi there, So sorry that this happened to you. I had similar experience myself with PayPal. I provided everything they wanted from me down to tracking information and updates. The credit card company decided against me and PayPal was able to give them back their money from my account. Talked to ebay about this, no help whatsoever! I really appreciate your positive attitude. That will definitely help a lot of people to whether a stormy period in their reselling journey.
Thanks for sharing. By the way, I always enjoy your videos. Very beneficial to me.
Thanks for sharing. Its important for sellers to know it happens to everyone at some point and sometimes in business you just have to lick your wounds and move forward!
Y'all can contact HACKKING_04 on Instagram if you've got any difficulties pertaining this, it was my friend that recommended him to me and he helped me out when I contacted him, thank me later!
There are ways to get back at the buyer for underhanded dealings towards you as a seller. You have their name, address, and phone number is easy to get. There are so many things you can do in retaliation for this type of action. Turn about is fair play.
I dont condone personal retaliation against the buyer, especially using the customers' personal information.
buyer opened a charge back dispute with his bank today though they purchased yesterday and decided they're pissed that that ebay charged them automatically. I was at a gig and didn't answer the message in 5 minutes. I was planning to refund them their money but now i have to decide if i should ship the item and enter the tracking or agree to the dispute and refund the money. I don't care about refunding the money $123 but will it ding my seller account metrics if I accept the dispute for item not received even though it was within the stated handling time??
EBay has become a haven for scammers and they could care less , luckily for me I only sold NFL cards and memorabilia so my local card shop can buy from me without any hassle or shipping.
Thank you for the information my friend. I have a dispute going on now where the seller sold a coin to me and what arrived was different and fake. I used my sigma precious metal verifier to prove authenticity. Straight out of the gate he was claiming me to be defrauding him before I even had a chance to see if the coin was placed by mistake or he got packages mixed up. (I myself have done that.). So now we are in the process of a resolution and Ebay has to decide. Thank you for the encouragement and I am very glad to see you at least got you item returned....BTW...the coin I paid for was $1500.00.....a little anxiety tried to slip in, but I know that righteousness will prevail.
I have had a couple of exactly the same experiences within the last year courtesy of INAD, the magic return anything for any reason (true or false) and am now contemplating quitting eBay as they are grossly biased in favour of the seller.
I didn’t receive anything back at all, lost $400. So basically I gave out a free phone that was $400. Ebay sucks
Have you thought of suing in small claims court or filing a complaint ?
I used to sell my artwork on ebay. Then when my wife lost her purse we had to change our bank account information. At the time, I had to have a paypal account in order to get paid from my ebay sales. I tried to contact paypal and explain that my bank info had changed so I could transfer the funds into our bank account. Paypal REFUSED to address my issue. Ebay assured me that they would get it straightened out. They never did. This was like five years ago and NOTHING was ever done. I still want to sell things online but I will NOT ever use ebay or paypal again. You say that you got mysteriously disconnected from them when you tried to resolve this dispute over the phone. Based on my interactions with ebay that really is not surprising. I think they just got too big for their britches is what happened. I would find some other medium for selling online.
I am quitting eBay, as a buyer and a seller. I sent a buyer 148. worth of items. They were unhappy. I okayed a return. Then eBay prompts led me to refund before I got my items. Now the seller won't send my items. Of course, eBay will do nothing. It is crooked, & there are other options that are less confusing & fairer.
Hi! Please help me I am a member of ebay since 2016 and I purchased a item for AUD 24 on June 4th and it was not delivered to me and the seller is no longer active on eBay and item also cant find to put a appeal , then I am sent a email to customer services and they saying Money Policy says I need to appeal from within a month now it was 6 months. I just don't know there policies I am waited for the item during 6 months. Please help me if you can regarding refund, Thank you.
I'm moving to other platforms to sell I already had enough of EBAY
Here because I had a customer dispute a $600 purchase with their credit card company. I have submitted tracking info and proof of delivery. I also sent signature required. Sad thing is I even back and forth communication with buyer before shipping.
My dispute case brought me here, in my case I won and today I was sent pay out, A buyer once she saw I provided a shipping label filed a dispute and I accepted it and cancel to ship the items, but the buyer was so happy that she thinks she'll get the item despite of dispute, always be positive, I said politely Oh it's ok we lost shipping cost and ebay fees it happens to seller like us ,then after exactly 2 months I was surprised that I won the case and sent me pay out with out sending the items because the intention of the buyer was clearly to scam a seller like me, her messages proved it. It's an LV Speedy costs $450 once the buyer bought I've lost shipping and ebay fees almost $90.00 it gives us seller so much hassle when there are scammer/buyers but we really need to stay positive.
Thanks for the great content; Keep it up.
I trade clothing on ebay in the UK. Ebay make it far too easy for buyers to scam sellers. Luckily I've only experienced it 3 times since I started 9 months ago, but it's annoying when it happens, as it's always blatantly obvious, and should be obvious to ebay also. Ebay are unethical in their approach.
They are a shady and unscrupulous industry and so is paypal for that matter
i had been warned by a friend that it was like this. but i totally agree. facebook marketplace is much better than ebay if there's a market for your items. it is extremely frustrating that the more dishonest/manipulative the buyers are, the easier it is to get their way.
Did the buyer pay the shipping? I lost my dispute as a seller and it says the buyer will be shipping back but he hasn’t budged in 6 days
Ebay does offer steps to report an abusive buyer, which might possibly be a separate department from the dispute department. If so, and if you follow up with reporting them, they may be found to be defrauding others. Then, ebay will supposedly take action on the buyer's account.
Supposedly....
My sister-in-law had a scam artist buy a camera from her. It was her personal camera, and she had used it two weeks before listing. The buyer claimed it didn't work and wanted a discount. I went through his feedback and found at least a dozen replies by him to sellers, that he was glad they could work something out, every feedback said he'd bought the camera for his wife and blah blah blah. He owned a camera store and was reselling ebay purchases he had used scams on to bargain people down after bidding and receiving the cameras. Sister-in-law asked me what to do. I said call his bluff, tell him to return the camera in the condition it was sent in for a full refund. Of course he declined and kept the perfectly good camera. I quit ebay because they NEVER EVER protect the sellers. They also, knowingly allow people to list things with false claims, reproductions etc. It was totally unreasonable for your buyer to keep the item for over a month and then complain. It was simply a rent an ugly sweater purchase, wear it and return like teenagers were doing with prom dresses. ebay tried to force me to refund a light fixture that was exactly as described. Luckily there was nothing in my paypal at the time so they couldn't rob me when they made the refund.. That was the day I quit, my husband quit then as well. We had both been selling for 11 years. Ebay NEVER backs their sellers.
Which platform should I sell on if I’m just now going to start?
They wanted you to give up. That’s what they bank on. Unbelievable!!!
Did you block this buyer?
Yes I did
I sold antiques on eBay 9 years. I never won a dispute. Seller beware.
Did you get your item back after you refunded the money? I'm in a similar situation right now. Thanks.
I did get it back and in the same condition fortunately
@@robertmonroe4944 how long will it take before I find out one way or the other which way the decision goes. A month?
Oh, wait until Ebay says that something that you're selling "violates its counterfeit policy" (in my case a 3d printed model, which I purchased on etsy). They won't answer any questions as to what it is counterfeit of, who's IP it violates, or why there are other exact copies of the item they are saying that it is counterfeit of for sale and freestanding(?); they will actively and provably lie to you, and their "customer service" chatbot will actively gaslight you. Then you submit a vero request to authenticate the item, and they'll refuse to answer.
They're unfair, dishonest, and at this point, I'd rather sell on craiglist than on ebay any day of the week.
I am planning a dispute and we can do as sellers altogether as a class action. EBay is a cheat.
I had a buyer file a dispute because the buyer didn’t recognize the transaction. So instead of returning it the buyer decided to take a long process. It’ll most likely result in me losing and having to pay for the dispute.
I had a brand new pair of shoes that seller returned because they didn’t fit. Pfffft…she lied as when I rcvd the shoes back the patent leather was scuffed and peeling from the heel area. Somebody wore and damaged and rendered them un-sellable…so I’m out my product as I will not resell a shoe with this much damage. I appealed the decision and was denied…even though I had photos of condition when sent and rcvd back. eBay wouldn’t even give me an opportunity to upload pics to prove…they just ruled in buyer favor. I reported the buyer and blocked the buyer.
Ebay doesn't support sellers. No rational thought related to policies or feedback. It caters to buyers and they abuse the system while sellers have hands tied and cannot document bad experiences when it comes to buyers. A buyer can give you negative feedback because something doesn't fit them. Even without asking to return. Doesn't fit, don't like color going to throw a rock at the seller. Ebay supports this behavior. Very flawed system. Feedback should be intended to document legitimate bad buying experiences not whether a buyer liked it or not or if it fit or not. It was that way in the past when customer service could look at transaction feedback and determine whether it made sense or not. Now its we will not censor buyers! What? As a seller I can only leave positive feedback for this buyer - so can't even share my actual selling experience and this lazy buyer gets to continue on abusing the system and other sellers.
Wow Ebay is very fair
Don’t return money until you get your item back
100%. Note that in the case of the dispute eBay took the money and then I had to fight to get it back, which I of course lost that case. But for a return I never refund until receiving the item back would encourage all sellers to follow that protocol
@@robertmonroe4944 just buy prepaid creidt card numbers (not actual creidt card but prepaid visa cards) to pay the fees
If you use fake names they can ban you but if you get your money they cant take it back cuz its locked in your account assuming you put them in bitcoins
I never sold anything on Ebay over $30, too many scammers out there.
So I’m guessing they dressed up as Biggie Smalls for Halloween??😂
See I don't like that 30 days , after the fact , is too long , that's not right .
Speaking to these customer reps in
Bangladesh Or wherever the fuck their from is a god damn nightmare
WAIT! They returned this after 30 days??? That’s not allowed! They only have 30 days.
Yea, very frustrating. I didnt know they could win a dispute after missing a 30 days return period but goes to show buyers have the upper hand the majority of the time
eBay does that all the time!! I’ve had it happen twice. Once was when the return window was 14 days and the buyer claimed the item was damaged 28 days after it arrived, which was 32 days from the date of sale. They refused to to file a claim the post office, claimed they didn’t have original packaging. eBay gave them their money back. 4 months later I got the item back!!! I kid you not! Last week a lady did the same thing, 31 days after receiving the item claimed she just opened it and it was damaged. eBay will not abide by their own rules!!!!!
My buyers like to get the item then say they didn't and get a refund.
Wow! This was really disheartening for sellers on ebay!
It was a lesson learned, don't let it dissuade you! There are plenty of opportunities with reselling on ebay and other sites :)
Thanks for sharing. I'm actually a buyer who is returning a product, because I actually didn't realize what I was buying (it's camera equipment and that can get super technical. I'm still learning a lot about cameras). The seller was upset with me saying he regrets selling to me and I should've made sure it was a good fit for me. I chose to ignore that, but here's the important thing: he wants to know if he can choose the shipping option (it's going from US to Japan and he wants something low cost). I have no problem working with him, but I am nervous, because low cost sometimes means more damage to the shipment or I may have to wait a long time until I can get my return back. What do you recommend?
Have accountability. Own up to your mistake. Sellers are human beings not retail giants.
Hmm…that doesn’t answer my question about the shipping he wants, but it’s okay. We worked it out
if you did not like it just file a dispute say its not as described and ebay will mail you a shipping label
you just ship a brick to the seller and he will be forced to pay your item unles he manage to prove something else
@@SkyGamer911 karma awaits you.... if you conduct yourself like that, better to go to a brick and mortar store.
Ebay is the worst company around. Trying to talk to a live person is impossible and yes they dont give two shits about the seller. So sad use to be a good company
Wow, that sounds so shady. This clearly was a scam.
I went through the same situation with a $100 netgear router. I was told by eBay that the best idea is to accept the return and that they would promise to return it in my favor. So I did, the product came back in perfect condition. Almost as like it was never opened. I think the buyer just ended up changing their mind because of how long the shipment took which was two weeks. I’m not sure why cause it only took me three days to get it back. So I gave eBay full accurate details since the buyer mentioned that I listed it as a different router which I clearly didn’t!🤣 eBay sided with me but refunded the buyer with their own money. Not only I was able to keep the buyers money, I was able to resell the item for the same price to someone else. So yes moral of the story is, ALWAYS accept returns!!
Details from buyer: "im sorry but this sweater is to small it not how it was describe". What kind of grammar is that? Was it a third grader you sold to? Not only was the buyer, "...full of it...", as you so eloquently put, but their third grade grasp of English grammar, shows they are probably struggling in life anyway. Why is it, people cannot use proper English grammar beyond a third grade level is totally beyond me. They literally formed their sentences as if they were third graders. Amazing. People...are amazing. Then...after they show their amazing side...they lie.
Frustrating for sure but it was an opportunity for me to learn and fortunately I was able to resell the item fairly quickly once I got it back. Thanks for all your feedback on the videos!
& w/o sellers there are no buyers!
You sound like you’re defending eBays new chargeback policy . Not acceptable
Lol, definitely not defending the policy. Simply emphasizing that you can do everything right and still not come out with a decision in your favor. At the end of the day, that happens in any business and you lick your wounds and move forward.
For time / benefits it's a complete waste of your time... spending your time probably making less than minimum wage... I would have just moved on... it's a business loss... not a personal issue
There is no investigation.
There is no decision.
Your evidence does not matter.
Whether your right or wrong.
Ebay automatically sides with the customer!
The C.C co. will decide is B.S!
Ebay decides for them.
Since ebay had to step in they charged you $20..lol
Ebay does not have your back at all.
The exact same thing happened to me but in the end the buyer kept the jeans and never sent them back.
Ebay does not and will not go to court with the C.C co for the customers money. They will not waste the time disputing over it. My supposed decision was made in less than 30 minutes after the Ebay rep said it could take weeks..lol.
Complete B.S!
When it was all said and done I blocked that buyer on ebay for doing me dirty like that.
My advice to all sellers on Ebay.....just accept the return because you will not win!!!
you can't win in money or time.
Ever ... you lost too much time on this item - when you could have sold something else.
Not sure what your problem is, the buyer sent the sweater back. I find it weird that you wasted 6 hours on the phone with Ebay for something that was only a $100 gain ($180 sale price - $80 cost), and that doesn't take into account fees, shipping, taxes, etc. You should only be mad if they sent you back an empty box. Of course, there's nothing sellers can do about it because Ebay always sides with the buyer.
Can you even read? His return policy is more than generous, 30 days. Then they used the LOUSY excuse of size, it was too small. They had 40 days to try the damned thing on.
utter bollocks