ฝัง
- เผยแพร่เมื่อ 9 มิ.ย. 2024
- In this guide, we talk about adding money to your Wise balance.
Sign up with Wise in seconds 💚 - wi.se/14yvba0
Wise app - wi.se/1neww16
Pricing - wi.se/1vdqubm
00:00 - How Wise makes life easier
00:45 - How to register with Wise
1:15 - How to add money to a Wise balance
2:20 - Tips on saving money when spending abroad
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Sign up with Wise in seconds 💚 - wi.se/14yvba0
Signed up. Is there any benefit to converting my US dollar account holding to the foreign local currency BEFORE I travel there as opposed to little by little while I'm there? I might opt for little by little if the currency exchange appears to be moving to my benefit.
Hey Linda, when I click on "Connected US bank account" will it be straight forward? What info is required besides bank name, account #, US ABA #? Anything else?
Awesome video!! Thank you so much. I just got this card for my trip from USA to Thailand. Many thanks! ❤
Thanks for the kind words and support, Cher, we're happy to hear that you got the card! Safe travels ✈️🏝️
Very clear and to the point . Thank you Linda .
We're happy you like it, Masa 💚
Informative and clear on point
We're happy to hear that 💚
Nice presentation. Very easy to listen to. Top job!
That's what we aim for - thanks for the kind support, Jason 🎉
Thanks for the video. Your website says no fee when sending the same currency but when I try, it's adding a fee. Where can I get support on this?
Thanks for this video!
You're very welcome, Jenifer, we're glad to hear it was helpful! 💚
Ciao Linda, ieri mi sono registrato sul wise, pero ancora carta fisica non mi arrivata, come posso csricare il mio account i mettere i soldi? Grazie
Thanks for the info. On my end I'm allowed to send payments using my Wise app on my android phone but I do not have the ability to receive money, please can you help me fix this issue.
I love this service a lot 🙏🏼🙏🏼🙏🏼
We're so glad to hear you're loving our services, Eddy! It's customers like you that keep us going 💚
Very insightful
Glad that you find it helpful, Vonnie! 🙌
Top quality content as always
Thank you so much 🥰 Please let us know if you've any questions. We'll be glad to help.
Hello, why Filipino user cannot still open a balance is there a chance to open it back for philippines users? And also your Gcash mode of sending is not working what happen?
Very helpful video
So happy to hear that 💚
Very clear, how you shoot this content? in studio or just normal workstation using high-end equipment?
Hi, Syed. Thanks for the feedback. We use high-quality equipment, so you can have a great viewing experience no matter what device you're using. Our customers deserve the best, so uploading clear, informative, transparent, and helpful videos is just one of our many goals. If you ever need us, feel free to reach out on our verified social media platforms, such as Twitter (X), Instagram, or Facebook.
Thank you for simply explaining this.
Appreciate your feedback 💚
Thanks 😊
We're here for you, Nadia 🤗
Good👌
Thanks, Paulo 💚
Nice! 👍
We're glad you think that, Saadon 💚
Thanks again , ive now found out what i was doing wrong, i was trying to send exact amount from my ballance , forgetting the fees, hence it came out my bank account twice by mistake.
Glad it's been resolved from your end!
If you need any further help, feel free to drop us a DM on alternative social platforms or call/email us via the link we shared earlier.
Fantastic!!😂😊
Thanks, Uma! 😊 If you have Wise-related questions, definitely let us know. You can also send us a DM from other platforms (i.e. FB, IG or X), or contact us here: wi.se/contactus
Hello there ! Is it possible to receive payments in American dollars despite not having a USD account balance in my wise account. My country is not listed in the list of countries able to open balances. Thank you.
Hey there! You'll need to open balances and get account details to receive USD to your Wise account. Since, you're located in a country where this isn't available you would only be able to send money with us. Read more here: wi.se/howtosendmoney_
Hi! what do i do if my wise app does not have the plus sign in my home tab? (both laptopn and cellphone) i wish to transfer money from my other bank into my wise account...
Hi 👋 You may not be able to see it because the Wise account isn't available to you, but you can double-check it here: wi.se/balanceavailability.
If that's not the case, please reach out to us from here: wi.se/contactus, so we could look into it.
Thanks for the teaching i just open wise account online but i dont know to check my BIC kindly assist me
Hi, Rogers. We hope you're enjoying your experience so far. To answer your question, it depends on if you're referring to your SWIFT/BIC code for your external bank account or in your Wise account.
For your external bank account, you'll need to check with them directly for this information. If you want to know your Wise account details, you can find it on the app or website by going to the "Payments tab". Then click on one of the currencies on the screen. For example, if you want to know your Wise USD account details, you would go to the "Payments tab", then click on "US dollar".
Before gaining access to this info on your Wise account, you'd need to open account details. As long as you reside in an eligible region, you can do so by following the steps here: wi.se/getbankdetails
If you have any additional questions or feedback, then feel free to reach out to us on Twitter (X), Facebook, or Instagram.
Hello! I am planning to go to Thailand for an operation. I will need to pay the clinic upon finishing my procedure. Let’s say I convert 10,000 USD to Baht. From what I understand, as long as I do this, I should be able to pay the clinic (they have a wise account) and it should instantly send (without any waiting/clearing issue) and also no fees because I already paid upfront when I converted USD to BAHT initially?
Hey, Sahib.
If you’re sending money from your account to someone else's balance (of the same currency), it’s free. Additionally, sending money from your Wise balance is faster than sending from a bank account outside of Wise. Read more here: wi.se/sendmoneycosts
However, there's no guarantee that there will be no waiting or additionally checks involved in the transfer. As a regulated institution we're obligated to check all transfers that pass through our system. In most cases, these checks are quick enough as to go unnoticed.
Should you have any other questions, feel free to DM us on Facebook, Twitter or Instagram. Alternatively, you can contact us via email/phone call here: wi.se/contactus
If I have Canadian currency in my wise wallet do I need to exchange the currency first in my wallet to US currency to send it to my us account? Thanks!
Hey, Rocco!
And not at all! If you're looking to withdraw money from your CAD balance to a local US account, you'll be able to select the target currency as USD in that same set-up process, and we'll do the conversion for you 😉 No additional steps necessary.
Check here: wi.se/sendfrombalance for more info on how to set up a withdrawal.
I'm planning to go traveling soon. But I don't know why Wise is in Brasil but not in Suriname? It's so frustrating because our only debit card option here is Unionpay. Banks are so hard on giving credit cards. And I don't want a credit card. Ugh 😪
We can understand your frustration, Joey, and it's been our goal to be able to offer our cards in more countries, including Suriname. However, there are lots of rules and regulations we have to comply with before it can happen, but we won't give up. In the meantime, please join our waitlist: wi.se/cardwishlist_ and we'll let you know any updates about our card.
Hi, can I use Wise debit card to withdraw cash in local currencies in the countries in which I am travelling? If yes, only 2 withdrawals upto EUR equivalent 200 will be free of cost?
Hey there. You can use your Wise card like any other bank card to withdraw money at ATMs around the world. Be sure to check where you can use the Wise card here, if you’re planning on taking your card abroad: wi.se/whereyoucanuseyourcard
You have 2 free withdrawals per calendar month. From the third withdrawal, we’ll charge you the fixed fee depending on your region, regardless of how much money you've withdrawn that month. You also get a free withdrawal allowance each month (200 GBP for the UK). This is the amount you can withdraw without paying a variable rate. If you go over this allowance, we’ll charge you a variable rate - this isn't related to how many withdrawals you made that month.
We explain everything about the Wise card here: wi.se/debitcardfaq Feel free to contact us at wi.se/contactus or send us a DM on our other social media platforms (Twitter/X, Instagram and Facebook) if you have more questions. We're here to help 💚
Hey there! Thanks for the video. I've followed all steps and verified my identity on Wise with my country's official documents, but still cannot see the "Open", nor the "+" button under the "Account" section of my Wise home screen, so I cannot add money. What cand I do?
Hey, Daniel. Where's your account registered from?
We'd like to offer the balance feature to everyone. If you don't reside in one of the ones listed here 👉 wi.se/balanceavailability, then you can open a Wise account and send money, but can't get balances to hold money or account details to receive money from others.
Hi! I'm moving to the UK from Peru. I want to add a US dollars bank account to my Wise app to be able to convert my dollars to pounds. However, this account is from a Peruvian bank. Will I be able to add it/find it listed? Thanks!
Hey Camila. Are you saying that you're planning to add USD into your Wise account, from a Peruvian bank? That should be possible. Read all about it here: wi.se/receive-global-swift
If you need more help, reach out here: wi.se/contactus 😊
How can I schedule a deposit to wise from my bank for a later date. I will be at sea for 8 days with no internet and need the deposit done during thst time
Hey, Cheryl! You can make a scheduled transfer by following the steps below:
- Select Send money
- Confirm where you're sending from (your balance, or an external account)
- Enter the amount you’d like to send
- Select the calendar icon next to Continue to schedule your transfer
- Choose the date you’d like us to send your money
- Choose the frequency (one-time, monthly, bi-weekly, weekly)
- Select Confirm
We’ll remind you to make sure you have enough money in your balance, or bank account, for your transfer before your scheduled date. You can also find some quick tips here: wi.se/schedule-transfers
Hi! I'm not a US citizen but i have a USD account in a local bank. In Wise the only option to add money is Wire Transfer and SWIFT, the other option is ACH which i cannot use since I don't have a US bank account. How do i add USD to my account without paying this fee every time?
Hi, Ali! Depending on the payment method you choose, there'll be a small fee when you're adding money to your balance. You can see the breakdown of our fees here 👉 wi.se/fees-receiving-money
Since your USD account isn't located within the US, we're afraid there'll be a higher fee for sending from USD outside the US. You can find more information on USD transfers here 👉 wi.se/guidetousdtransfers
Feel free to reach out to our other social media channels (e.g. Instagram, Twitter, Facebook), so we can assist you better.
Hi I want to add ZAR to my ZAR balance in Wise....How do I go about it? As they only allow for other currencies to be added to the balances. I will do a Wire transfer from my local ZAR bank account
Hi there. I'm South African. I've opened a Wise account in the hope to transfer the money in my bank account to a ZAR account in Wise to a EUR account to convert. Then to transfer to our Irish bank account.
I'm struggling to add money in ZAR. Can this not be done as RSA is not listed in those top 8 countries?
Hey there, and welcome aboard. We can easily send ZAR transfers out to South African bank accounts, but we can't receive this currency yet. You can share your interest by making a request for this feature: wi.se/wishlist That way, you'll be notified of any developments. In the meantime, if you're looking to send from your South African bank account, you'll need to send us a currency we can accept, like EUR or USD. You can learn more about how this works here: wi.se/swiftpayments 🔍
Please make à options for cash deposits from pay points . Just one this option we need it . Overall doing good wise I’m happy to use wise account thank you ❤
Hey, Satinder. At the moment, we're unable to accept physical cash for deposits into the Wise account. You can add money to your Wise account via bank transfer or card payments. We explain more about it here: wi.se/addmoneytoyourbalances_
If anything changes in the future, we'll be sure to let you know 😊
Hi, i dont have the open account in my wise application even on the browser. Also, it says I need to send myself at least 21 GBP in my account to open USD account details.
Hey, there! Thanks for getting in touch.
That's right, to get started with the Multi-currency account, open balances and get account details you need to make a one time top up - this amount will be available for you to spend, and if you wish, you'll be able to easily open other balances for the other currencies available 😉
Here you'll find clear instructions on how to do it: wi.se/open-balance-info and if you have more question, feel free to reach out in any of our other social media channels.
Hi, im trying to add money to my IDR account on wise. But i cant see Turkish Liras on the options. Is this an error ? There are only 8-10 currencies but not Turkish Liras..
Hey, there! It should be working normally to add from TRY to your IDR balance. Please try a few troubleshooting steps that could fix this issue:
- Log out and log back in
- Update the app to latest version
- Uninstall and re-install the app
- Try on the website (mobile or desktop) instead
If this issue persists, please contact us in one of our social media channels, or via email/phone: wi.se/contactus and we'll take a closer for you 🙂
I am based in Malaysia. I have created several currency holds and I notice that for some currencies, I get bank account details, but for other currencies I do not get account details (e.g. CHF, CNY). What are the limitations of currency holds without account details?
Hi, there! Although there are many currencies you can hold/spend in your account, there are a selected number of currencies which you can receive using account details. Please check this page: wi.se/balancecurrencies under the section 'Receiving money'.
The currencies you can only hold, you're able to keep it in your Wise account and spend it with your Wise card - for when you're travelling, for example.
We hope this clears up a bit, but if you have further questions, feel free to reach out via one of our social media channels, or via phone/email: wi.se/contactus
Does Wise reimburse or pay the ATM usage fee when outside of your home country?
Hey, Edward 👋 Normally, we don't refund the fees you pay when using an ATM. The only case where it applies is when you make a transfer, and then it gets cancelled/refunded. In this case, we will not charge you any fees and will refund the same amount you've paid.
Feel free to DM us in our other social media channels as Instagram, Facebook, or Twitter/X for more assistance. We'll be happy to assist you there.
I cant add money to my balance, wise told me that they have to do some checks, but the accounts is mine what i have to do
Hey, Hamza! If your transaction is going through checks, it's completely normal. This is something we have to do from time to time as a regulated financial institution on payments that move through us.
Usually, we'll tell you what to do via email/app, but if you need help, don't hesitate to contact us in our other channels via DM. You can also contact via email or phone call here: wi.se/contactus
How do I add money from my bank to Wise on a recurring basis? Currently, I transfer the same amount each month (on the same day) with the "add" feature.
Hey, Michael 👋 We currently don't support setting up a scheduled transfer to add money into your balance.
It's for sending money from your balance account on a regular basis, or when you make payment with direct debit from USD or CAD to a recipient. Check out this page for more info: wi.se/schedule-transfers
I opened my account, I got an email saying it was confirmed and open but there is no "Plus" on the home page, so I can't add money. In addition, when I tried to get a Wise Card, it said the page did not exist. I got this for overseas travel. I don't understand.
Hey, Pam. Are you referring to our balance feature? If so, it's only available in some regions for now. Check if you're eligible for it here 👉 wi.se/balanceavailability. We're working to make it available to more regions, but we don't have an ETA for this yet. We'll be sure to keep you posted if this changes in the future, though.
As for our Wise cards, whether you can order a Wise card depends on where you're residing. Check if it's available in your region here 👉 wi.se/cardavailability
Check out our handy guide here to learn more about our card 👉 wi.se/debitcardfaq
Send us a PM on Facebook, X. or Instagram if you've further questions - we'll be happy to help you there 😊
So, I can add $1,000.00 CAD to the wise card and leave it in CAD and when I travel to England my purchases will automatically convert to Pounds?? Is it the same percentage of service fee or is it cheaper to convert a lump sum?
Hi. Yes, exactly - if you leave the CAD as is, then we'll convert if for you automatically using the mid-market rate. You can check the exact fees from here: wi.se/ourfees.
Or, you can convert a bigger sum beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local.
If you have any questions, just let us know 😊
Can I transfer money from my USD ACCOUNT To my Jamaican account through wise which is in EUROS
If I put money on the wise card and return back to my home country, am I able to take whats left on that card and put it onto my main bank card from my home country? or does the money stay stuck on the wise card?
Hey, there! Your Wise Card is connected to your Wise account balances. That means that the money you have in your Wise account is the same money you have in your Wise card 😉 Now, if you need, you can send the money from your Wise account to your local bank account. Here's how to do it: wi.se/sendfrombalance
If you have any questions, feel free to reach out on any of our other social media channels, or via email/phone: wi.se/contactus - we'll be happy to assist further.
Is it better to add your home currency and then convert when you are happy with the exchange rate?
Hi there 👋
It’s completely up to you. You can keep the money in the currency you have, and we’ll convert the money for you automatically using the real mid-market rate, which includes a small conversion fee. You can find more info here: wi.se/smartconversiontech
Or, you can convert a bigger sum beforehand, if you see a desirable rate: wi.se/ratetracker, so you could pay like a local.
Hope this helps! If you have any other questions, you can always DM us on Facebook, Instagram or Twitter/X as well.
good day, hope all is well ,i cant add money to my wise account after incerting my card details and goes to the next step then only get a blank page cant continue
Hey, due to platform limitations here, we’re not able to contact you via DM in order to help.
If you have any other social media accounts like Facebook, X or Instagram, reach out to us there, and we’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus
Wis personal account cannot be opened from Bangladesh. what is the problem
Hello there 👋 We've gotten back to your other comment on this. You can check that out here: th-cam.com/video/4Omk_0PLzCk/w-d-xo.html&lc=Ugwy_AdZFv6pHLSX56F4AaABAg.9rAUd0f25b99rAgU6974XO
Am not seeing this features in my TransferWise dashboard, both the use, GBP is not showing, am from Nigeria, I need help
Hey, there 👋 At the moment we are not offering the multi-currency account feature for customers registered in Nigeria - that means you can’t open balances, and you’re not able to receive into your Wise account: wi.se/balanceavailability_
We’d like to offer balances to everyone, but we’re improving our services in a way that’s customised for the most convenient local experience.
Hi, I don’t have a bank account to add money to my wise account so how to add money…. Or can I transfer money from my friend’s bank account to my wise account?
You can't pay for a transfer using your friend's bank account, Luay - it has to come from your own account.
More details here: wi.se/usingsomeoneelsesaccount
We'd recommend setting up an external bank account first before you start using Wise 🙂
Hello, Im from Costa Rica, theres no balance option in my app, but you say I need to upload documents, I think the app never asked me for documents because i create my account with google, how I know if my verification is complete? I do have the option to send money but I cant add money to wise
Hi, Gustavo 👋
Although you can't open a balance in Costa Rica, depending on where you’re sending money from, and how much you send, we’ll ask you to verify your identity. This helps us keep your money and our platform safe. You can see more details here: wi.se/getverifiedguide If we've requested you to send us any document, we'll update you via e-mail after verification is completed.
Due to platform limitations here, we’re not able to contact you via DM. But if you need us to check how things look on our side, feel free to contact us via PM/DM from any other social media accounts like Facebook, X or Instagram, and we’ll gladly follow up. Or if you prefer, you can also contact us via email/phone here: wi.se/contactus
Hello Linda, I just opened a wise account,and i am finding difficulty opening balance in different currencies,can you help?
Hi there, Bynum - thanks for reaching out. Wise offers multi-currency accounts almost everywhere, but there are some limitations and restrictions. We're striving to offer our products to as many people as possible, but at the moment we don't provide them in countries other than those listed here: wi.se/balanceavailability We'll be sure to let our customers know as soon as any changes are made.
Feel free to reach out via DM over on Instagram, X/Twitter or Facebook, and we can look into this for you 😊
Hello, is it safe to keep money that I'm not using at wise account instead of my bank account? And may i know how much maximum limit to keep in wise account? Is there any limitations or its unlimited?
Hello there.
We here at Wise have cutting edge financial security because of our regularly trained teams. We do safeguard your money in dedicated bank accounts or high quality liquid assets. You can read more here: wi.se/wiseissafe
We don't charge any fee for holding larger amounts of money in Wise. In most countries, there's no limit on the amount of money you can hold in your account, these restrictions are because of regulations and mainly in Japan, Malaysia, and Singapore. You can also keep your money as interest, more info here: wi.se/interest-wise
Feel free to give us a call or email us if you have any more questions here: wi.se/contactus
so if you live in Sweden do you add money in Swedish initially???
You can certainly pay in SEK, Paulos - but you're not limited to just that currency.
If you have a way to pay in a different currency that we support, that works too!
Check here for a list of our supported currencies 👉 wi.se/balancecurrencies
i opened an account but there is no + icon to add any balance anywhere.. whats going on?
Hey there! It might be that you're in a country where we don't support balances yet, you can find the list of all the places where you can open a balance, here: wi.se/balanceavailability
If your country is not on the list, then you won't be able to add money to your Wise account. In case your country is there, but you still can't see the option, please reach out to us, so we can take a closer look. You can DM us using any of our social media channels: Instagram, Twitter (X) or Facebook - or via email/call here: wi.se/directcontactus
i want to use wise but they wont send your card to Thailand so if i join wise can i still use wise??
Hey there 👋 Our card is currently not available for Thailand residence. But rest assured that we're working hard to expand our card to many more countries, including yours. For now, please join our card waitlist: wi.se/joincardwaitlist and we'll let you know once it's coming your way.
You can definitely still use us to send money. We currently don't support sending money from THB, but you can send USD, EUR, or GBP from your bank account there to us via SWIFT: wi.se/swiftpayments All you need to do is to follow our transfer steps: wi.se/howtosendmoney
How to i top up my account if am in a country like Egypt?
Do i need to have a dollar account here, please elaborate
Hi there, Faith 👋 We don't currently offer our balances feature for new customers in Egypt: wi.se/balanceavailability
But we're working on making this feature available there again in the future.
If you're an existing customer with open balances, you can find out how to add money to them here: wi.se/addmoneytoyourbalances
You won't be able to add money directly in EGP, but you can still use SWIFT to add money from an account in USD, GBP, or EUR: wi.se/swiftpayments
We hope this info helps, but feel free to reach out to us on our official support channels like Facebook, Instagram, or X/Twitter with any other questions.
Hello! I added money in PHP on my account but it says “Adding Paused”. What should I do?
Hi there! In order for us to understand the reason your deposit is paused, we'll need to have a look at it. Due to the specifics of this platform, we're unable to talk via DM on TH-cam. In this case, please share your transfer number with us via Instagram, X, or Facebook DMs. We'll be glad to check it for you 🙂
Its not possible to deposit cash in atm machine using wise card?
Hey, Jessie! At the moment, we can't accept cash, so you wouldn't be able to deposit cash through an ATM using your Wise card. Alternatively, we can accept bank transfers, and card transactions to your Wise balance. You can find more other info about it here: wi.se/addmoneytoyourbalances 🙂
May I ask?
Is it better to transfer money from my bank in Euro to my wise account in Euro and then convert that money to Swiss franc?
Or would it be better to directly transfer money from my bank account in Euro to the wise account in Swiss franc?
Thanks!
Hey, there!
Both options work, although if you're ultimately looking to have CHF on your balances, then it's a lot more direct to just add in CHF and choose to pay with EUR 😉 That way we'll do the conversion automatically during the transfer itself.
For more info on how to make a top-up, be sure to check here: wi.se/addmoneytoyourbalances
Hey, I have NOK account in my bank and i want to spend HUF from my Wise digital card. To top up the Wise account i can choose to top up the NOK or the HUF account. When I choose HUF, it shows that be aware that your bank's rates might apply. Therefore, isn't better to top up from NOK bank account to NOK Wise account and do the conversion in Wise after?
thanks vey much@@Wise
Are these services you mentioned in this video apply to Nigeria too? Asking, because Intend to travel in a few months time for a fellowship in Germany.
I have been trying to add funds and most importantly to get my routine number for receiving funds but it’s not working. Please help
Hey, there! You can see how to add money to your account here: wi.se/addmoneytoyourbalances and you can find out how to receive money here: wi.se/howtoreceivemoney
If you still need help, please feel free to reach out to us via private message on Facebook, X or Instagram. You can also reach out to us via email or phone here: wi.se/contactus
I’ve been trying to add money to my wise, what If the plus + sign isn’t available on my dashboard
What do I do?
Hi 👋 Go to the balance you'd like to add money into, and click on "Add" from here: wi.se/addmoneytoyourbalances.
If that doesn't work, do reach out to us: wi.se/contactus, so we could look into it.
I made transfer at 11:50 and it did not go through. Also I made transfer at 11:52 to the same recipient yesterday but different in amount and it go through. what could could be the problem in the first one? it's still in progress right now
Hey, there. We always aim to process all your transfers quickly, but there are things that can affect this: wi.se/howlongdoesatransfertakes If you want us to take a closer look, you can send us a private message with more details on Twitter, Instagram or Facebook, or you can call us at wi.se/contactus
Hello, I am from Philippines. I don't have a plus icon on my wise account? how to fix this?
Hey, Raffy!
Our balances feature isn't available to new customers in the Philippines at the moment, so it's possible the option to create on is missing due to that.
If you'd like us to take a closer look, just in case, feel free to PM us on Facebook, Twitter/X or Instagram, and we'd be happy to advise further 👍
I have a question i will be travelling to Saudi Arabia and i will buy the saudi riyal currency.After that i will travel to UAE.If i still have balance in Saudi Riyal in my wise account can i change it to UAE dirham ?
While you can convert the money in your balance from one currency to another anytime you want, you can't hold money in Saudi riyals (SAR) with Wise: wi.se/balancecurrencies
When spending money in Saudi Arabia, we'll convert the balance for you that has the lowest conversion fee: wi.se/smartconversiontech
You can then convert your money to AED to spend while you're in the UAE: wi.se/moneyconversion
If another person send money to my wise account from his/her another bank account.In that case what will be the transfer fee.
I need this information.
Hi Symon, thanks for reaching out! If someone is sending you money to your Wise account, the fees would be determined by their bank. Here's more information about fees: wi.se/holding_fees
Let us know if we can help with anything else!
I'm new to wise how do I do my first deposit before getting my account number?
Hey Kwasi, welcome to Wise!
First, please make sure that the balances services is available in your country: wi.se/balanceavailability If it is, go to "Home" on the website or app, click on open, choose which currency you'd like to hold money in, and you'll see the next steps. More info, here: wi.se/open-balance-info
If you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or you can email/phone us here: wi.se/contactus
The USA currency is not showing up in the drop down menu. Therefore, I cannot add to my balance. HELP?
Hi. We certainly support deposits in USD 🤔
We'd gladly look into this for you. Can you reach out to us via email/call from here: wi.se/contactus, or DM on Facebook or Instagram? Thank you.
How do you put money into a Wise account in UK, need a sorting code and bank account number (8)
Hey there. In order to add money to your Wise account, you'll first need to open a balance on your Wise account. For more info on ho to open a balance, feel free to check here: wi.se/howtoopenbalance
And then for steps on how to add money to your balance, check here: wi.se/addmoneytobalance And, if you have any questions, or need help, feel free to reach out to us via one f our private channels: Facebook, Instagram, or X (previously Twitter), and we'll get back to you there with more info 😊
I think something has changed. This is not the same method I see on the app when I tried to add money. And when I did, it sat for several minutes (the spinning coin) which started to get nervous. Finally, a message popped up briefly but it said it could not do the transfer right away, and that I'd have to wait 5 days. I have no idea why, and there is no one to contact. It's my first time using this card, so I'm a little concerned about this now.
Hello there. Thanks for reaching out about this. This does seem quite odd, but it can be our verification process that can take up to 5 working days. You can reach out to us on our socials (Facebook, Instagram or X), or directly here: wi.se/contactus
I have some Euro cash. Can I deposit the cash through a local ATM machine in the Netherlands and spend it using my wise debit card? Is there any fees charged against this method?
Hey Witono, we're afraid that you can’t add money to your account with cash, checks or other physical deposit methods. You can see more info on adding money to your account here: wi.se/addmoneytoyourbalances
If you have any other questions, please don't hesitate to reach out to us on our other social media platforms or via phone and email here: wi.se/contactus
Hi I am South African and don’t have an iban. I received money from Europe for the first time and need to get it into my Wise. I don’t have an iban and my Swift code isn’t working. Do I put Wise’s iban?
Hey, Nangamso 👋 You have to first set up your EUR account details before you can receive payments. Here's a guide on how you can do so: wi.se/howtoreceivemoney
If you need more help with this, send us a DM on any of our other social media channels (Facebook, Twitter/X, Instagram), or call/email our team here: wi.se/contactus
Hi I have an existing account with R300 (South African Rand) and I want to add more money to my own account from my bank account. Is there a video for that?
Hey there, thanks for reaching out. This video here should show you how to add money to your Wise balance from your external bank account at the 1:15 time mark. For a more detailed explanation, check out this link here: wi.se/addmoneytoyourbalances
If you need more help with this, feel free to send us a DM on X, Instagram, or Facebook. Our team will be happy to help further there 😊
Where can I go when I don't have a Plus + sign on my app / Web App to open my balance
Hey, Lydia. Opening of balances isn't available in certain countries 👉 wi.se/balanceavailability_
If you find your country of residence on that list, this could be why the option isn't available for you.
Otherwise, feel free to DM us on our other social media channels (Facebook, Twitter, Instagram) or call/email us here 👉 wi.se/contactus_
We'd be happy to check on this for you.
I dont have any bank account and how i can add money to my wise account? Can i add money with google pay?
Hey, there. If you’ve enabled Google Pay on your device, you’ll usually be able to use Google Pay to pay for a transfer with Wise. There are a few exceptions. Check here for more info 👉 wi.se/applepay_googlepay
To add money into your Wise account, here's how 👉 wi.se/addmoneytoyourbalances
in cambodia when i create but cord not send to my phone .can you help me pl
Hi there! We're happy to take a closer look. Give us a call here: wi.se/non-login-contact
hi wise are your sevices in Namibia as well?
Hi Enoke! Our services are limited in Namibia, but you can still sign up and send money from either USD, GBP or EUR, via SWIFT. Here's a guide to get started: wi.se/howtosendmoney_ and more info on SWIFT here: wi.se/swiftpayments_
I can't see the available currencies on my wise account and is making it difficult for me to create a balance
Hi. Sounds like you might not be eligible for the Wise account, but:
Check if you're eligible from here 👉 wi.se/balanceavailability.
And here's how to add money 👉 wi.se/addmoneytoyourbalances.
If you need any help, let us know: wi.se/contactus.
What card can i use here in nigeria to deposit on wise, can i use my astropay card? Tell me card to usee please here in nigeria 🙏
Hi there, Brenda 👋 We currently can’t accept payments from any cards issued in Nigeria. You can read more info on this topic here: wi.se/how-to-pay-by-card
Let us know if you still have questions.
do i have to open singapore dollars account, when receiving singapore dollar from someone?
Hello there. You should indeed have SGD account details, or you can receive in another currency and convert it to SGD, more info about SGD transfers here: wi.se/guidetosgd
Learn more about receiving money here: wi.se/howtoreceivemoney
Feel free to email us or give us a call here: wi.se/contactus
hi cambodia can create and get money outside or not
Hey, there. If you're from Cambodia, you can create an account here: wi.se/createaccount_ Our send money feature is available there, but we don't support KHR just yet. You can indicate your interest for that currency here 👉 wise.com/wishes/, and we'll try our best to make it happen.
Hello
I hope you are doing well I wanna know that Wise is Created Personal Account in Pakistan Waiting for you reply toward
Thank You .
Hi Farzoq 👋 We're doing well, hope that you're doing great too.
Also, you can create a Wise personal account if you're based in Pakistan. You can do it on the web or in the Wise app with just an email address, or your Google, Facebook, or Apple account. Next you’ll be asked to verify your identity by uploading an image of your ID documents, and a selfie.
To create an account, click here: wi.se/createaccount_ Check the following links for more in-depth help:
- wi.se/tipstogetstarted_
- wi.se/verifyyourid_
If anything remains unclear, feel free to contact us via Facebook, Instagram, or Twitter or you can also email/call us using this link: wi.se/contactus_
I have an account with Wise but i dont have the option to create a Ballance
Hey Opoku. We’d like to offer balances to everyone, but there are countries and territories where you can’t open balances at the moment. Please check your country availability here: wi.se/balanceavailability_
Hope this helps.
Hi, I didn't get a us account when I signed in with wise. How come?
Hey, Linus. Although we strive to make our services available for everyone, there are still some places where we currently can't offer our balances feature, so it'd be good to check if you can open them: wi.se/balanceavailability_ In addition to these countries, there are some countries where you can't get USD account details: wi.se/can-i-get-usd-details
Feel free to send us a DM on our other official social media channels (Facebook, Instagram or Twitter) if you have further questions. You can also contact us here: wi.se/contactus_
Hello,
I Can't see open balance option. In My account.
I live in Pakistan and want to receive money in USD
Hey Usman!
We don't support balances in Pakistan at the moment, this means that new customers there won't be able to hold or receive money to their Wise account.
You can still use Wise to send money around the world, more info here: wi.se/howtosendmoney
If you have further questions or need any assistance, please DM us to any of our social media channels Facebook, Instagram or Twitter (X), we'll be happy to help there.
Good morning please can I paying money in wise account in Bilboa Spain
Hi, Lucky! Can you please clarify your question above? We'd like to make sure that we understood your concern accordingly. If it's about making transfers in Spain, we have more info about euro (EUR) transfers here: wi.se/guidetoeurtransfers And if you need our guide for sending money, you can check this: wi.se/howtosendmoney
Otherwise, if you're asking if you can use Wise (i.e. the card itself) for paying or spending in Spain, that's definitely possible - you can pay with your Wise card in most places where debit cards are accepted. If this doesn't help, or if you need more assistance, feel free to reach out to us via DM over Facebook, X or Instagram; or else you can email/phone us here: wi.se/contactus
How I can put money if I have only cash in usd?
That's a good question. Since we're an electronic money account, we don't accept cash payments.
When you create an account with us, and you want to open a balance (where it's available) you'll see a couple of different ways you can add money, but for all of them, the money will need to come from a bank account or a card under your name.
Here's more info 👉
Tips to get started: wi.se/tipstogetstarted_
How to add money: wi.se/addmoneytoyourbalances_
If you have any questions, contact us: wi.se/contactus_ or send us a DM via IG, TW or FB.
When i send a payment link to my client the option of pay b card is not showing
Why this happened #wise
Hey, Jess!
You'll need to request the option to receive payments by card using the steps here: wi.se/getpaidbycard However, please note that due to high demand we might not be able to accept new requests for a while, so be sure to keep an eye out for updates in the meantime!
I Can't see the account option, I can only see no transaction yet text and a graph showing the currency change, is this right?
Hello there! We’d like to offer balances to everyone. But depending on where your account is registered, it'll determine if this feature is available for you. For info on which countries currently can't get balances and account details to receive money, check here: wi.se/balanceavailability_
@@Wise Thank you but can i receive money directly from a person in USA to my local bank through wise?
Where is your local bank located in and what currency do you want to receive? You can check out our supported currencies here: wi.se/currencieswesupport_ 🙂
@@Wise My local bank is located in Kenya(ABSA BANK) And the currency i want to receive is Kenyan Shillings. And the person sending the money to me is in USA. Can he send me money?
Thanks for clarifying. Yes, he can send from USD and we'll make the conversion to KES. You can check these pages for more details about that:
👉 wi.se/guidetokes
👉 wi.se/howtosendmoney_
If you or the sender need any help with that, feel free to send us a private message via Facebook, Twitter or Instagram - we're here for you.
Im in Trinidad and im not seeing the + to add $ to my balance
Hey there 👋 At the moment, we don't offer our balances feature for the customers residing in Trinidad and Tobago. This means that you can still have an account with us and send money, but you won't be able to hold or receive money into your balances: wi.se/balanceavailability
We keep working on bringing more features to different regions, and we'll be sure to let you know once we have any updates on yours.
can i add US balance with my friend mastercard?
Hi. No, this wouldn't be possible. When you top up any of your balances, the money must come from an account in your name. The name on the account must fully match the name on your Wise account.
I add money but i didn't understood what the procedure is this😅😅 i add money choose option direct bank account even i dont give any information.i didnt understand anything and one more thing i open this account another country so why the address or everything shows as belgium address.😢
Hi Komal! If you're sending us EUR, then it would be received in our Belgium account. As it's EUR, it doesn't actually matter which SEPA country you send from, as the fees are the same: wi.se/guidetoeurtransfers
When sending money, depending on the payment method, you'd first have to send us the money and then we'll add it to your balance or send out wherever you wished. Read here on how to send money by a bank transfer: wi.se/howtosendmoney
But if you run into any trouble, feel free to send us a private message on Facebook, Instagram or on Twitter/X, we'll help out.
How long does it take for the money to be add to my wise debit card?
Hi. Depending on the currency and how you paid for the deposit, it can take up to a couple of working days: wi.se/howlongpaymentsbalance. Your balances are connected to your Wise card, so it's all the same 😉
If you need any help with your account, don't hesitate to reach out: wi.se/contactus.
What if someone wants to send you money on your wise account but they don’t have wise can they still send you money?
Hi, Tyreke!
Absolutely they can 🙌 To receive money in your Wise account all you need to do is share the account details of the currency you want to be paid to the person or business who wants to send you money. Check this page for more info about receiving money: wi.se/howtoreceivemoney_
I am not able to add money in my personal account using debit card
Hey, Adil. Thanks for reaching out.
Our system will always show you the payment methods that are available to you for the specific currency you're trying to pay - if the card payment is not available, we recommend trying one of the other options. More info here: wi.se/payingbycard
If you'd like, you can also contact us so that we can take a closer look into your account and see if everything is running well: wi.se/contactus or feel free to send us a message in of our social media channels, we'd be glad to advise further 🙂
How do I deposit a check on line into my wise account??
Hello, there 👋 I have to let you know that we don't accept cash and cheques as payment methods, so if you'd like to deposit money into your account, it has to be through a bank transfer, debit/credit card or any other of the available payment methods, per your chosen currency.
More details on how to add money to a balance can be found here: wi.se/addmoneytoyourbalances
The option of adding money to my account is no more displaying
How do I get it back?
Hi there. If you aren't seeing the option to open a balance (which is used to receive money), it may be due to where your Wise account is registered. We're working hard to make them available to everyone, and once we do, we'll let our customers know via email. But for more info on places where you can't open a balance, feel free to check here: wi.se/balanceavailability
If you have any questions, feel free to reach out to us via one of our private channels: Twitter, Facebook, or Instagram, and we'll get back to you there with more info on this. We're here for you 😇
Do I need to make a personal account to use wise
Hi. Yes, if you're looking for a personal account. It's also needed if you'd like to simply send money 😊 You can check if it's available to your location: wi.se/balanceavailability, and if it is, then here's how to get started: wi.se/tipstogetstarted.
Let us know if you have any questions.
Hello, I have Indian Rupee account I want to transfer Indian rupee but I want pay in usd from my debit card is this impossible and how can?
Hey, Abaseen!
Thanks for reaching out! We would recommend you set up a transfer from USD to INR and select the payment method as debit card. For more info on, check here: wi.se/payingbycard_
I just downloaded and set up wise . I tried to add money to my account via debit card and it failed . Then I tried using Apple Pay and it failed , lastly I directly linked my Chase bank account and it failed .
Why is this happening wise ??
Hey, there. We're sorry to hear about the trouble you're having here. If card payments doesn't work, you can try paying by bank transfer instead - here's how: wi.se/payingbybanktransfer. Here's more info on why your card payment didn't work: wi.se/unsuccessfulcardpayments.
Could you send us a PM on Facebook, Instagram, or X, and let us know your membership number there? We'll gladly have a closer look at this for you.
It’s working
Awesome! Thanks for this update and have a great time using our services 💚
How can someone with wise send to me with small charge? Since I’m from philippines and cannot open currency
Hi there! Due to higher demand, new customers based in the Philippines are not able to open balances at this time. Please rest assured that this is only a temporary measure and we're working on re-enabling this feature again.
As for Gcash, more info can be found here: wi.se/guidetophp For receiving money into your Wise account, since you can't open a PHP balance, having the sender send to your local bank account would be the best option here. Let us know if you have any other questions, we're happy to help.
Is it possible to send money from Western Union to the Wise account ?
Hey Lindy! Yes, it is possible. Our Wise account details work like normal bank accounts, so as long as the payment is sent as an electronic bank transfer, we should be able to receive it.
In case you have any further questions, you can send us a DM on our social media channels Facebook, Instagram or Twitter (X), we'll be happy to help.